Dr. David Matsumoto offers tips and strategies to improve communication while wearing a mask. Dr. Matsumoto is founder of Humintell, a research and training company specializing in leveraging the science of body language and nonverbal behavior to facilitate communication.
Topics highlighted during this episode:
1. The seven universal facial expressions of emotion
2. The importance of nonverbal cues identifiable even when a mask is worn (upper half of the face, tone, and gestures)
3. The importance of establishing rapport, confirming, and assuring
4. The concept of the Smize
Humintell is currently offering a course for healthcare providers called Masked MiX: Unmask Facial Expressions of Emotion. This course helps providers identify the universal facial configurations of emotional states even when a patient or colleague is wearing a mask .
Humintell website: https://www.humintell.com
Masked MiX course https://www.humintell.com/product/masked-mix-unmask-facial-expressions-of-emotion-special-list
Wall Street Journal article on the concept of Smize:
https://www.wsj.com/articles/smize-mask-coronavirus-pandemic-covid-tyra-banks-reopen-restaurants-11598463705