Recorded onsite at Cleasurance's No. Andover, MA home office (Nick is sitting on a bean bag chair...pretty insurtechy), this episode is about capturing user experiences from the interaction of buyers, policyholders, claimants and other stakeholders to the insurance experience. Mike Crowe and Meredith Kokas describe why Cleasurance started, what they do, how they do it and why it creates a rich and robust data set for stakeholders in insurance to understand whether we are satisfying our potential and actual customers.
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CONNECT WITH:
Mike Crowe - https://www.linkedin.com/in/mkc211/
Meredith Kokas - https://www.linkedin.com/in/meredithkokos/
Cleasurance Home Page - https://clearsurance.com/
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BOOKS RECOMMENDED BY MEREDITH & MIKE:
Mastering the Rockefeller Habits by Verne Harnish - https://amzn.to/37xhBpQ
Good to Great by Jim Collins - https://amzn.to/2vCIqvD
The Undoing Project by Michael Lewis - https://amzn.to/2vGbWQR
Scaling Up by Verne Harnish - https://amzn.to/2SRf4kP
The Originals by Adam Grant - https://amzn.to/3bLAHMq
Books on Testing & Optimization - https://amzn.to/3bJP4Av
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