In this episode, Wendy Liebmann talks to Amanda Coussoule, Chief Customer Officer at Kenvue, Marla Fielder, Health & Wellness Leader at Kroger and Sharon Glass, Global VP, OTC & Pharma at InMarket,  about how to transform organizations in challenging retail times. 

They discuss:

• Knowing when to use “soft” or “hard” influence to move organizations to change
• The importance of situational awareness and emotional intelligence as AI grows 
• How, in today’s fast moving retail environment, it is essential to get out of the office, to engage with consumers, shoppers and colleagues in real time, to create more human engagement, and be ever curious
• The need to be transparent, to provide history and context when making significant changes
• How to engage younger generations: when to say, “just do it” and when to be more empathetic 
• The importance of being consistent and authentic – with colleagues and partners – in times of dramatic change

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