In this episode, Wendy Liebmann talks to regular guest Justin Honaman, Global Head, Restaurants, Retail & Consumer Goods Business Development at Amazon Web Services, about what’s now – and next – as technology transforms retail and consumer goods businesses.

They discuss:

• Retail sales and the tension between inflation, tariffs and spending
• Managing pricing as shoppers shop and buy across multiple channels, with agentic AI guiding their journey
• Build loyalty and deliver customer experience as shoppers buy across so many channels
• The normalization of chaos: who are the retail winners – and losers
• Planning for the next disruption, and 2026

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