In this episode, Wendy Liebmann discusses the expertise, mindset, and agility retail leaders will need in the future with Professor Stephan Kanlian, Chairperson of FIT’s Master’s Program in Cosmetics and Fragrance Marketing and Management, and Morgan Hagney, AVP, Maybelline New York. 

They discuss:

• Critical capabilities required in the new phygital retail environment
• The urgency to build consumer- and shopper-centric organizations
• How to deal with a fluid and fast accelerating channel strategy 
• The need for a broader global perspective as context for change
• The social role brands must play today
•  The future of supply chain and emerging agile technologies 

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