Future Shop Podcast with WSL
EP21: How to Make Every Store A Store of the Future with Jo Horgan
Chapters
Future Shop Podcast with WSL
EP21: How to Make Every Store A Store of the Future with Jo Horgan
Aug 04, 2021 Season 1 Episode 21
WSL

In this episode, Wendy Liebmann and Jo Horgan, Founder & Co-CEO of Mecca Brands, discuss how retail innovation must be a discipline embedded into the culture of organizations to stay relevant to what shoppers want in a fast-changing world.   

They discuss:

  • Putting shoppers at the center of a company’s innovation culture
  • How retail innovation is not something that companies can stop and start; it must be a continuous process
  • How to build the innovation discipline throughout the company
  • Building a process of innovation that goes beyond product and store design to include all aspects of business -- from backroom efficiency, to supply chain, and team education
  • The tools to evaluate innovation continuously in order to refine, adapt and continue to iterate