Future Shop Podcast with WSL
EP25: Retail Innovation: What’s Working, and Not with Candace Corlett
Oct 12, 2021
Season 1
Episode 25
WSL
In this episode, Wendy Liebmann and Candace Corlett walk – and talk – you through a virtual Retail Safari®. They share their latest observations of what’s working and not at retail – from department stores, drug stores, mass merchants, specialty beauty and more...
They discuss:
- How department stores are winning and losing (yes, some are winning)
- How retail partnerships -- the Power of Two – are creating reasons for digital-first shoppers to come back into the physical store
- How creating a “human store” is key to creating a successful customer experience
- How the idea of a Store of the Future only works if it can be delivered in more than one store
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