The SME Community Podcast
The SME Community Podcast is the podcast for ambitious SME owners, entrepreneurs, innovators and business leaders looking for practical insights to grow, adapt and innovate.
Hosted by Aisling Hurley, design-led innovation researcher, lecturer and founder of TBF Innovation Lab, each episode features honest conversations with entrepreneurs, researchers, industry experts, educators and changemakers shaping the future of business. Together, we explore innovation, entrepreneurship, artificial intelligence (AI), digital marketing, leadership, sustainability, business strategy, design thinking, research and the real challenges of building successful organisations.
Whether you're starting a business, scaling an SME, leading innovation, navigating digital transformation or looking for practical advice from people who've been there, you'll discover inspiring stories, expert insights and actionable ideas you can apply immediately.
Originally created in partnership with Local Enterprise Office Tipperary, The SME Community Podcast is now proudly produced by TBF Innovation Lab, bringing together conversations with innovators, founders, academics, policymakers and business leaders from Ireland and beyond.
If you're interested in innovation, entrepreneurship, artificial intelligence for business, SME growth, innovation leadership, design-led innovation, responsible innovation and the future of work, subscribe and join the conversation.
Visit https://tbf.ie for free business resources, research, training, innovation tools and professional development.
The SME Community Podcast
Customer Relationships; Turning One-Time Buyers into Lifelong Customers with Cora Barnes
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In this episode of The SME Community Podcast, Aisling dives into the art of building lasting customer relationships with Cora Barnes, founder and M.D. of 3Q Recruitment Agency. Discover practical strategies to keep your customers coming back, turn them into loyal advocates, and create unforgettable experiences that set your business apart. Whether you're an SME owner or part of a growing team, this episode is packed with actionable insights to help you foster customer loyalty and drive long-term success. Tune in and learn how to turn customer relationships into your secret weapon!
Cora Barnes has over 27 years experience in recruitment with an Executive MBA from Smurfit, a Post Graduate Diploma in HR from DBS, and a BA in Social Science from UCD. She is a resident judge for the Dublin City Local Enterprise Office Female Entrepreneur Award since 2008, a Fellow of the Employment Recruitment Federation, ERF Skillnet & Small Firms Association committee member and a board member and fundraiser for educational and youth initiatives in Dublin and South Africa. She is also a mentor for the SHONA project for empowering young women.
You can reach LEO Tipperary on https://www.localenterprise.ie/tipperary, or get in touch with them at their base in Clonmel, @TipperaryLEO.
Contact Cora Barnes - cora@3qrecruitment.ie or https://3qrecruitment.ie/ or on LinkedIn.
You can talk to the TBF on Twitter or Instagram @tbfcentral using the #SMECommunityPodcast or at https://tbf.ie.
Suggest a topic for a future episode.
The SME Community Podcast is produced by TBF Innovation Lab and hosted by Aisling Hurley.
Each episode shares practical conversations on innovation, entrepreneurship, AI, leadership, research and business growth to help SMEs, founders and business leaders innovate with confidence.
🌐 Website: https://tbf.ie
📧 Contact: aisling@tbf.ie
Connect on LinkedIn:
https://www.linkedin.com/in/aislinghurley/
Looking for practical innovation tools, AI resources or leadership frameworks? Visit https://tbf.ie
