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How Drew Kimball of SpotOn Builds Loyalty Through Service and Tech

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

Chapters
0:00
Introduction to Drew Kimball
1:46
Philosophy on Building Relationships
5:50
The Core of Guest Experience
9:02
Creating Efficient Restaurant Experiences
12:20
The Game Store Side Venture
15:07
Final Thoughts and Recommendations
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
How Drew Kimball of SpotOn Builds Loyalty Through Service and Tech
Jul 15, 2025
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Drew Kimball, Relationship Manager at SpotOn, joins Zack Oates to talk about what it really takes to build lasting relationships in hospitality. With over 15 years in B2B sales and a background in restaurants, Drew shares stories from his work with operators, his time as a game store owner, and how he helps brands improve guest experience, efficiency, and revenue.

Zack and Drew discuss:

  • Why relationship-building is Drew’s business superpower
  • The four “core” pillars every restaurant should focus on
  • Real-world examples of improving table turn and guest feedback
  • How to provide value through authentic, personal connection
  • What a board game store has to do with hospitality

Thanks, Drew!

Links:
https://www.linkedin.com/in/drew-kimball-844a1912/

https://www.linkedin.com/company/spoton/

https://www.instagram.com/spoton/

https://www.spoton.com/