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John Laun of Earthbar on Using AI and Feedback to Elevate Guests

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

Chapters
0:00
Introduction to Earth Bar
1:07
Earth Bar's Wellness Journey Since 1971
3:35
Real-Time Feedback Creates Better Experiences
7:01
Marketing Through Happy Guests
11:34
AI as a Trusted Advisor
17:10
Brands That Deserve an Ovation
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
John Laun of Earthbar on Using AI and Feedback to Elevate Guests
Sep 22, 2025
Ovation

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John Laun, CMO of Earthbar, joins Zack Oates to share how a wellness brand with roots in the 1970s is scaling nationally while keeping guest experience front and center. With over 60 locations and a strong partnership with Equinox, Earthbar focuses on energy, consistency, and culture to make every visit the best part of a guest’s day.

Zack and John discuss:

  • How Earthbar grew from supplements to smoothies to 60+ stores
  • Why “energy” is a core value for team members
  • Using real-time feedback to recover service instantly
  • Why happy guests are the brand’s best marketers
  • How AI serves as a trusted advisor for growth

Thanks, John!

Links:
https://www.linkedin.com/in/jlaun/
https://www.linkedin.com/search/results/all/?keywords=Earthbar&sid=UbS
https://earthbar.com/