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How Haven Hot Chicken Builds Loyalty with Jason Sobocinski

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

Chapters
0:00
Setting The Stage: Why Guests Love Haven
2:06
Defining Hospitality: Exceeding Expectations
4:40
Consistency And The Power Of Small Touches
9:45
Systems For Feedback: Using Ovation Daily
12:15
Reverse Tipping: Fun Cards That Flip The Script
16:00
Building Joy And Recognition Into Culture
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
How Haven Hot Chicken Builds Loyalty with Jason Sobocinski
Oct 06, 2025
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Jason Sobocinski joins Zack Oates to share how Haven Hot Chicken builds lasting guest love through great food, consistent hospitality, and small gestures that surprise and delight. From “reverse tipping” cards to weekly community drop-offs, Jason explains how joy and consistency fuel growth in a competitive chicken market.

Zack and Jason discuss:
 • Why exceeding expectations defines hospitality at Haven
 • How consistency keeps guests returning visit after visit
 • Turning feedback into opportunities for improvement
 • Reverse tipping cards as a unique way to delight guests
 • Surprise-and-delight catering drops that drive awareness

Thanks, Jason!

https://www.linkedin.com/in/jason-sobocinski-75016730/
https://www.linkedin.com/company/haven-hot-chicken/
https://www.havenhotchicken.com/