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Founder Spirit to Scalable Systems with Peter Gaudreau of Tacodeli

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

Chapters
0:00
Setting The Stage: Frontline Matters
1:15
Why The Frontline Is The Brand
3:30
Revenue-Focused Training And Tools
6:10
Service Language That Sells
9:20
Rewards, Recognition, Accountability
12:10
Defining Standards And Measuring
15:20
Leaderboards And Performance Gaps
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Founder Spirit to Scalable Systems with Peter Gaudreau of Tacodeli
Dec 02, 2025
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Zack sits down with Peter Gaudreau, CEO of Tacodeli, to talk about scaling a beloved founder-led brand while protecting what matters most. Peter shares how ingredient integrity, empowered managers, and thoughtful packaging make hospitality show up both on premise and off. A real service recovery story shows what guest care looks like in action and how feedback fuels better leadership. 

Zack and Peter discuss:

  •  Balancing founder DNA with growth
  •  Why ingredient quality is a hospitality choice
  •  Designing catering and to go that presents well
  •  Training managers to own service recovery
  •  Using feedback to set weekly priorities
  •  Tenure, consistency, and trust

Thanks, Peter!

Links:
https://www.linkedin.com/in/peter-gaudreau-0b357521/
https://www.linkedin.com/company/tacodeli/
https://www.instagram.com/tacodeli/
https://www.tacodeli.com/