Episode Player
Building Tech that Serves People with Brianne Harvey of Break Bread Consulting
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Chapters
0:00
Welcome And Guest Intro
0:28
Island Years And Career Roots
1:46
Why Break Bread Consulting Exists
3:13
Tech With Heart: Authentic Hospitality
5:33
Ideal Clients And Implementation Model
8:40
Tactics That Elevate Guest Experience
10:35
Call-To-Text And Instant Answers
12:38
Small Gestures That Build Loyalty
15:15
Culture, Training, And Empowerment
17:20
Finding Brianne And Final Ovation
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Building Tech that Serves People with Brianne Harvey of Break Bread Consulting
Dec 11, 2025
Ovation
Zack Oates sits down with Brianne Harvey, founder and CEO of Break Bread Consulting, to talk about tech that lifts hospitality without getting in the way. Brianne shares how to “bolt on” experts for system launches, train your team to own it, and use simple tools to create memorable moments.
Zack and Brianne discuss:
- Reservation notes that make guests feel known
- When to bring in a fractional implementation team
- Authenticity over automation in guest experience
- Answering every call with call-to-text or routing
- Small surprises that drive repeat orders
Thanks, Brianne!
Links:
https://www.linkedin.com/in/briannemharvey/
https://www.breakbreadconsulting.com/
https://www.linkedin.com/company/break-bread-consulting/about/
