Episode Player
Making AI Practical in Restaurants with Carl Orsbourn of Invisible
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Chapters
0:00
Warm Welcome And Carl’s Return
0:54
Invisible’s Mission And AI At Enterprise Scale
3:15
Why Gen AI Pilots Fail To Scale
4:40
Data Foundation And Custom Workflow Building
6:34
Human In The Loop And Agentic Workflows
9:20
Jobs, Disruption, And Reframing AI’s Value
11:10
From Ten Fewer To Thousand More People
13:10
Avoiding The Next Hype Cycle Flop
15:05
AI For Guest Experience, Not IVR Robots
17:10
Freeing GMs From The Back Office
19:05
Connection, Service Recovery, And Loyalty Math
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Making AI Practical in Restaurants with Carl Orsbourn of Invisible
Jan 20, 2026
Ovation
Carl Orsbourn of Invisible joins Zack Oates to unpack what AI really means for restaurant operators and guest experience. Rather than chasing hype, Carl explains how AI can be used practically to support teams, reduce friction, and create better outcomes for both guests and employees.
Zack and Carl discuss:
- Why AI should support people instead of replacing them
- How operators can use AI to remove busywork from teams
- Where AI can improve consistency and execution
- What restaurant leaders often misunderstand about automation
- How thoughtful AI adoption can elevate the guest experience
Thanks, Carl!
Links:
https://www.linkedin.com/in/carlorsbourn/
https://www.linkedin.com/company/invisible-technologies-inc-/about/
https://invisibletech.ai/
