Episode Player
Moving the Needle with People with Brandon Batt of The Tabletop Group
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Chapters
0:00
Opening And Guest Introduction
1:58
Brandon’s Background And Tabletop Group
3:46
People As The Lever For Guest Experience
6:10
Invest Time In Your Best Employees
8:40
Discipline, Delegation, And Leadership Trust
11:20
Focus Shapes Outcomes: Path Over Trees
13:20
The Last Foot Of Hospitality
15:11
Consistency As The New Luxury
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Moving the Needle with People with Brandon Batt of The Tabletop Group
Feb 17, 2026
Ovation
Brandon Batt, Founder and CEO of The Tabletop Group, joins Zack Oates to break down why guest experience always starts with people. After spending more than a decade leading people strategy at Savory Fund, Brandon shares what he has learned about hiring leaders, investing time in the right team members, and building consistency that guests trust.
Zack and Brandon discuss:
- Why guest experience is the employee experience in public
- Where leaders should invest their time
- How consistency builds trust with guests
- Focusing on strengths instead of only fixing problems
- Why people drive the last foot of the guest experience
Thanks, Brandon!
Links:
https://www.linkedin.com/in/brandon-c-batt/
https://www.linkedin.com/company/the-tabletop-group/
https://thetabletopgroup.com/
