The Scribble with Jeremy Bradley
Nationally syndicated radio host, newspaper columnist and bestselling author Jeremy Bradley heads into podcasting with this weekly download featuring celebrity guests, funny stories and entertaining chatter. The name of the program comes from the idea that sometimes the creative process includes scribbling down random ideas before you can make sense of anything. That's exactly what JB is doing every week on The Scribble.
The Scribble with Jeremy Bradley
Lying to customers is a baaaaaaad move - Episode 548 - The Scribble with Jeremy Bradley
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The Scribble podcast
Jeremy Bradley is on another rant about "customer experience" nightmares. Is it just a coincidence that many companies have dropped the term "customer service" because "service" is a thing of the past? JB recaps his recent experiences dealing with businesses and compares it to his time working in retail 20 years ago. Back then, employees would "own" the interaction with a customer -- meaning, commit to finding the answer or providing a solution before the transaction was complete. Now, it seems like employees don't take ownership of situations and either pass off the customer to someone else or simply turn them away. JB shares a story about how he busted a phone rep lying and the hell that was unleashed.