The Scribble with Jeremy Bradley
Nationally syndicated radio host, newspaper columnist and bestselling author Jeremy Bradley heads into podcasting with this weekly download featuring celebrity guests, funny stories and entertaining chatter. The name of the program comes from the idea that sometimes the creative process includes scribbling down random ideas before you can make sense of anything. That's exactly what JB is doing every week on The Scribble.
The Scribble with Jeremy Bradley
Do you hate interacting with people nowadays? - Episode 575 - The Scribble with Jeremy Bradley
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Jeremy Bradley cuts to the chase this week: Interacting with people has become such a pain. It's not necessarily the people themselves, it's the channels and platforms that facilitate the contact. JB discusses the frustration of having a simple question or concern but the never-ending runaround as a customer to come to a conclusion. It leads to another rant about customer service -- or "customer experience" as it's commonly known. Why isn't the customer number 1 anymore? Do you find that companies tell you, the customer, "no" more and more often nowadays? Do you find the service employee puts an effort into finding answers if they don't know?