Why are customers more appreciative than service staff? - Episode 590 - The Scribble with Jeremy Bradley

"Why do I say 'thank you' more to the store than they say 'thank you' to me?" Jeremy Bradley is at it again! More customer service stories and why he thinks employee training needs to shift to put patrons back on a pedestal. JB talks about how he finds himself thanking cashiers after they ring him though but rarely gets a 'thank you' from the establishment to which he just gave money. "I'm not expecting them to bow down and kiss my ass," he says, "but staff never seems grateful to customers. I often get, 'Have a good one' but not 'thank you.'" Later, JB talks about how classless customers overshadowed a pizza restaurant's grand opening: "There was almost a rumble."