The Scribble with Jeremy Bradley

Nationally syndicated radio host, newspaper columnist and bestselling author Jeremy Bradley heads into podcasting with this weekly download featuring celebrity guests, funny stories and entertaining chatter. The name of the program comes from the idea that sometimes the creative process includes scribbling down random ideas before you can make sense of anything. That's exactly what JB is doing every week on The Scribble.

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The Scribble with Jeremy Bradley

So much blame game nowadays. What happened to accountability? - Episode 597 - The Scribble with Jeremy Bradley

April 24, 2026 • The Scribble podcast

0:00 | 41:44

Back in the day, customer service reps would own the interaction with their clients. "That's a great question, let me find out for you. Thank you so much for your business over the years. You're a valued customer," Jeremy Bradley recalls. "Now, it's all do-it-yourself answer finding through "knowledge bases" and "resources" and when you can find contact information, the person on the other end is working remotely and doesn't even have co-workers in the same room (or country) to assist." When you do reach someone, he says, you're told "no" more often than not; or the employee doesn't know the answers and the interaction takes 10 times longer than it should. JB wonders why workers -- and people in general -- are quick to blame others for things they've done. Where is accountability culture?