Customer experience can be a complicated subject, so Jonathan Daniels, author of the Customer Experience Playbook, and I tackled some of the myths surrounding it on my latest episode of People&Digital, the podcast.
Jonathan is also the organiser of CX Brussels, a Belgium-based networking platform that supports customer experience professionals, not to mention a consultant and trainer, so he’s pretty much an industry guru!
You can now listen to the whole discussion or scroll down to read the eight things he told me about customer experience that you might not know…
You can also find a summarized, quick-read version right here
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.