This week on GET REAL, we look at what makes support successful when working with people with high and complex needs associated with mental health and disability.
At ermha365, where we specialise in delivering this kind of support, we have seen that having a shared approach and a common language – used consistently across our organisation – is the key to supporting people safely and well. This model of practice is known to us as “the ermha way”.
The ermha way model of practice stems from Positive Behaviour Support frameworks, which acknowledge the universality of all human behaviour. This says that we all do the things we do for a reason. So, we need to understand that reason – to be curious, to dig deep, and be ‘behaviour detectives’ – to find out why people behave the way they do.
Today you’ll get to hear a fascinating conversation about this topic between three experts in this area: