{"version":"1.0.0","segments":[{"speaker":"Synergy IQ","startTime":0.0,"endTime":3.45,"body":"Welcome to creating"},{"speaker":"Synergy IQ","startTime":0.0,"endTime":3.45,"body":"synergy where we explore what it"},{"speaker":"Synergy IQ","startTime":3.45,"endTime":7.41,"body":"takes to transform. Whether you"},{"speaker":"Synergy IQ","startTime":3.45,"endTime":7.41,"body":"are transforming yourself, your"},{"speaker":"Synergy IQ","startTime":7.41,"endTime":11.46,"body":"team, your business, or your"},{"speaker":"Synergy IQ","startTime":7.41,"endTime":11.46,"body":"community will connect you with"},{"speaker":"Synergy IQ","startTime":11.46,"endTime":14.85,"body":"insightful and challenging"},{"speaker":"Synergy IQ","startTime":11.46,"endTime":14.85,"body":"leaders who share their stories"},{"speaker":"Synergy IQ","startTime":14.85,"endTime":18.96,"body":"of successful transformations."},{"speaker":"Synergy IQ","startTime":14.85,"endTime":18.96,"body":"To give you practical ideas for"},{"speaker":"Synergy IQ","startTime":18.96,"endTime":23.22,"body":"your own journey. Join us for"},{"speaker":"Synergy IQ","startTime":18.96,"endTime":23.22,"body":"another insightful episode of"},{"speaker":"Synergy IQ","startTime":23.28,"endTime":24.75,"body":"creating synergy."},{"speaker":"Daniel Franco","startTime":24.0,"endTime":29.91,"body":"So welcome to"},{"speaker":"Daniel Franco","startTime":24.0,"endTime":29.91,"body":"creating synergy podcast. My"},{"speaker":"Daniel Franco","startTime":29.91,"endTime":35.79,"body":"name is Daniel Franco. Today we"},{"speaker":"Daniel Franco","startTime":29.91,"endTime":35.79,"body":"have Shayne Harris, who is the"},{"speaker":"Daniel Franco","startTime":35.82,"endTime":39.69,"body":"Australian Pacific practice lead"},{"speaker":"Daniel Franco","startTime":35.82,"endTime":39.69,"body":"devices as service for Lenovo."},{"speaker":"Daniel Franco","startTime":40.44,"endTime":44.43,"body":"Shayne has worked with customers"},{"speaker":"Daniel Franco","startTime":40.44,"endTime":44.43,"body":"throughout Asia and Australia"},{"speaker":"Daniel Franco","startTime":44.43,"endTime":48.66,"body":"while being in senior roles in"},{"speaker":"Daniel Franco","startTime":44.43,"endTime":48.66,"body":"HP and Australian cloud"},{"speaker":"Daniel Franco","startTime":48.66,"endTime":53.4,"body":"providers before continuing his"},{"speaker":"Daniel Franco","startTime":48.66,"endTime":53.4,"body":"career at Lenovo. Currently, he"},{"speaker":"Daniel Franco","startTime":53.4,"endTime":57.66,"body":"focuses on enabling customers to"},{"speaker":"Daniel Franco","startTime":53.4,"endTime":57.66,"body":"continuously evolve and"},{"speaker":"Daniel Franco","startTime":57.66,"endTime":61.74,"body":"transform by providing strategic"},{"speaker":"Daniel Franco","startTime":57.66,"endTime":61.74,"body":"direction, and insight on how"},{"speaker":"Daniel Franco","startTime":61.74,"endTime":65.58,"body":"they manage the lifecycle of"},{"speaker":"Daniel Franco","startTime":61.74,"endTime":65.58,"body":"their technology. Shayne is"},{"speaker":"Daniel Franco","startTime":65.58,"endTime":69.18,"body":"responsible for the device as a"},{"speaker":"Daniel Franco","startTime":65.58,"endTime":69.18,"body":"service business for the Asia"},{"speaker":"Daniel Franco","startTime":69.18,"endTime":73.26,"body":"Pacific, and works closely with"},{"speaker":"Daniel Franco","startTime":69.18,"endTime":73.26,"body":"customers to help them transform"},{"speaker":"Daniel Franco","startTime":73.65,"endTime":77.22,"body":"into a modern workplace. He's"},{"speaker":"Daniel Franco","startTime":73.65,"endTime":77.22,"body":"currently where he's based in"},{"speaker":"Daniel Franco","startTime":77.22,"endTime":80.85,"body":"Australia, currently based in"},{"speaker":"Daniel Franco","startTime":77.22,"endTime":80.85,"body":"South Australia. Welcome to the"},{"speaker":"Daniel Franco","startTime":80.85,"endTime":82.65,"body":"show, Shayne, lovely to have"},{"speaker":"Daniel Franco","startTime":80.85,"endTime":82.65,"body":"you, man."},{"speaker":"Shayne Harris","startTime":82.98,"endTime":85.23,"body":"Thank you,"},{"speaker":"Shayne Harris","startTime":82.98,"endTime":85.23,"body":"Daniel. Great to be here. Good"},{"speaker":"Shayne Harris","startTime":85.23,"endTime":85.56,"body":"morning."},{"speaker":"Daniel Franco","startTime":86.31,"endTime":90.09,"body":"So tell us a"},{"speaker":"Daniel Franco","startTime":86.31,"endTime":90.09,"body":"little bit about your journey to"},{"speaker":"Daniel Franco","startTime":90.15,"endTime":94.5,"body":"looking after. 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So you"},{"speaker":"Shayne Harris","startTime":123.99,"endTime":127.44,"body":"really start to understand in"},{"speaker":"Shayne Harris","startTime":127.44,"endTime":131.25,"body":"depth how different"},{"speaker":"Shayne Harris","startTime":127.44,"endTime":131.25,"body":"organizations work and how they"},{"speaker":"Shayne Harris","startTime":131.94,"endTime":135.15,"body":"deliver IT into their business,"},{"speaker":"Shayne Harris","startTime":131.94,"endTime":135.15,"body":"and then how they manage the"},{"speaker":"Shayne Harris","startTime":135.15,"endTime":138.78,"body":"lifecycle of the business. So I"},{"speaker":"Shayne Harris","startTime":135.15,"endTime":138.78,"body":"spent a lot of time working for"},{"speaker":"Shayne Harris","startTime":138.78,"endTime":143.13,"body":"some Australian cloud providers,"},{"speaker":"Shayne Harris","startTime":138.78,"endTime":143.13,"body":"you know, in over the last"},{"speaker":"Shayne Harris","startTime":143.13,"endTime":149.58,"body":"probably 15 years, and then came"},{"speaker":"Shayne Harris","startTime":143.13,"endTime":149.58,"body":"into Lenovo about five years ago"},{"speaker":"Shayne Harris","startTime":149.61,"endTime":156.18,"body":"to help set up a business that"},{"speaker":"Shayne Harris","startTime":149.61,"endTime":156.18,"body":"they acquired from IBM. And over"},{"speaker":"Shayne Harris","startTime":156.18,"endTime":160.86,"body":"the course of time. 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And how I found"},{"speaker":"Shayne Harris","startTime":196.62,"endTime":199.56,"body":"myself here today, really,"},{"speaker":"Daniel Franco","startTime":199.709,"endTime":203.189,"body":"so device as a"},{"speaker":"Daniel Franco","startTime":199.709,"endTime":203.189,"body":"service, is that what's that"},{"speaker":"Daniel Franco","startTime":203.189,"endTime":204.539,"body":"look like? What is that all"},{"speaker":"Shayne Harris","startTime":204.24,"endTime":206.46,"body":"laptops,"},{"speaker":"Shayne Harris","startTime":204.24,"endTime":206.46,"body":"hardware, everything that's"},{"speaker":"Shayne Harris","startTime":206.46,"endTime":210.21,"body":"involved with that, what is"},{"speaker":"Shayne Harris","startTime":206.46,"endTime":210.21,"body":"pretty much it's so you just you"},{"speaker":"Shayne Harris","startTime":210.21,"endTime":212.85,"body":"take, say, as an example, a"},{"speaker":"Shayne Harris","startTime":210.21,"endTime":212.85,"body":"large organization, their"},{"speaker":"Shayne Harris","startTime":212.85,"endTime":217.92,"body":"traditional way of buying IT for"},{"speaker":"Shayne Harris","startTime":212.85,"endTime":217.92,"body":"their employees to use to do"},{"speaker":"Shayne Harris","startTime":217.95,"endTime":221.19,"body":"their work, and for them to be"},{"speaker":"Shayne Harris","startTime":217.95,"endTime":221.19,"body":"productive. 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Yeah."},{"speaker":"Shayne Harris","startTime":258.9,"endTime":262.11,"body":"And then obviously, you know, as"},{"speaker":"Shayne Harris","startTime":258.9,"endTime":262.11,"body":"you as that technology gets old,"},{"speaker":"Shayne Harris","startTime":262.11,"endTime":264.99,"body":"you know, supporting it, so you"},{"speaker":"Shayne Harris","startTime":262.11,"endTime":264.99,"body":"can continue to be productive."},{"speaker":"Shayne Harris","startTime":264.99,"endTime":268.83,"body":"So, so effectively, devices and"},{"speaker":"Shayne Harris","startTime":264.99,"endTime":268.83,"body":"services doing that on behalf of"},{"speaker":"Shayne Harris","startTime":268.83,"endTime":272.1,"body":"an organization, you know,"},{"speaker":"Shayne Harris","startTime":268.83,"endTime":272.1,"body":"getting getting a device into"},{"speaker":"Shayne Harris","startTime":272.1,"endTime":275.19,"body":"the hands of an employee that"},{"speaker":"Shayne Harris","startTime":272.1,"endTime":275.19,"body":"they can turn on and start"},{"speaker":"Shayne Harris","startTime":275.19,"endTime":279.72,"body":"working straightaway. And then"},{"speaker":"Shayne Harris","startTime":275.19,"endTime":279.72,"body":"delivering a really positive and"},{"speaker":"Shayne Harris","startTime":279.72,"endTime":282.75,"body":"productive support experience"},{"speaker":"Shayne Harris","startTime":279.72,"endTime":282.75,"body":"throughout the lifecycle of that"},{"speaker":"Shayne Harris","startTime":282.75,"endTime":286.08,"body":"device. So they can they get a"},{"speaker":"Shayne Harris","startTime":282.75,"endTime":286.08,"body":"positive user experience and so"},{"speaker":"Shayne Harris","startTime":286.08,"endTime":291.18,"body":"they can be productive, and then"},{"speaker":"Shayne Harris","startTime":286.08,"endTime":291.18,"body":"helping them retire that asset"},{"speaker":"Shayne Harris","startTime":291.18,"endTime":294.06,"body":"as well and replace it. You"},{"speaker":"Shayne Harris","startTime":291.18,"endTime":294.06,"body":"know, you can imagine after"},{"speaker":"Shayne Harris","startTime":294.45,"endTime":299.01,"body":"three years technology changes"},{"speaker":"Shayne Harris","startTime":294.45,"endTime":299.01,"body":"so much these days that you"},{"speaker":"Shayne Harris","startTime":299.01,"endTime":301.5,"body":"know, people want to Want to be"},{"speaker":"Shayne Harris","startTime":299.01,"endTime":301.5,"body":"using the latest technology all"},{"speaker":"Shayne Harris","startTime":301.5,"endTime":304.29,"body":"the time? So we help"},{"speaker":"Shayne Harris","startTime":301.5,"endTime":304.29,"body":"organizations replace and"},{"speaker":"Shayne Harris","startTime":304.29,"endTime":305.94,"body":"refresh that technology as well."},{"speaker":"Daniel Franco","startTime":306.48,"endTime":310.26,"body":"So just in"},{"speaker":"Daniel Franco","startTime":306.48,"endTime":310.26,"body":"regards to assess really cool"},{"speaker":"Daniel Franco","startTime":310.29,"endTime":316.86,"body":"the Netflix, like Uber type"},{"speaker":"Daniel Franco","startTime":310.29,"endTime":316.86,"body":"service? Is it something that a"},{"speaker":"Daniel Franco","startTime":316.86,"endTime":319.56,"body":"lot of people a lot of"},{"speaker":"Daniel Franco","startTime":316.86,"endTime":319.56,"body":"businesses are looking into?"},{"speaker":"Daniel Franco","startTime":319.59,"endTime":319.92,"body":"Right? Yeah."},{"speaker":"Shayne Harris","startTime":319.98,"endTime":322.17,"body":"And is there a"},{"speaker":"Shayne Harris","startTime":319.98,"endTime":322.17,"body":"size limit for these businesses?"},{"speaker":"Shayne Harris","startTime":322.17,"endTime":324.81,"body":"But not it's not really that"},{"speaker":"Shayne Harris","startTime":322.17,"endTime":324.81,"body":"there's not really a specific"},{"speaker":"Shayne Harris","startTime":324.81,"endTime":329.31,"body":"site? It's any any business"},{"speaker":"Shayne Harris","startTime":324.81,"endTime":329.31,"body":"really, that? You know, procures"},{"speaker":"Shayne Harris","startTime":329.31,"endTime":334.62,"body":"delivers and manages your end"},{"speaker":"Shayne Harris","startTime":329.31,"endTime":334.62,"body":"user devices? for their"},{"speaker":"Shayne Harris","startTime":334.62,"endTime":339.06,"body":"employees? We can do that on"},{"speaker":"Shayne Harris","startTime":334.62,"endTime":339.06,"body":"their behalf Really?"},{"speaker":"Daniel Franco","startTime":339.0,"endTime":342.57,"body":"So I'm a I'm a"},{"speaker":"Daniel Franco","startTime":339.0,"endTime":342.57,"body":"government organization in South"},{"speaker":"Daniel Franco","startTime":342.57,"endTime":345.06,"body":"Australia, Australia, we're"},{"speaker":"Daniel Franco","startTime":342.57,"endTime":345.06,"body":"anywhere in the Asia Pacific."},{"speaker":"Daniel Franco","startTime":345.06,"endTime":348.6,"body":"Really? 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And using it, we'll"},{"speaker":"Shayne Harris","startTime":388.83,"endTime":393.33,"body":"just give it to them to use for"},{"speaker":"Shayne Harris","startTime":393.39,"endTime":395.52,"body":"the three years that they would"},{"speaker":"Shayne Harris","startTime":393.39,"endTime":395.52,"body":"traditionally use it, take it"},{"speaker":"Shayne Harris","startTime":395.52,"endTime":398.94,"body":"off and replace it, and then"},{"speaker":"Shayne Harris","startTime":395.52,"endTime":398.94,"body":"manage the, you know, manage the"},{"speaker":"Shayne Harris","startTime":398.94,"endTime":402.72,"body":"lifecycle of that device as"},{"speaker":"Shayne Harris","startTime":398.94,"endTime":402.72,"body":"well. So it just means that"},{"speaker":"Shayne Harris","startTime":403.41,"endTime":405.75,"body":"there's some really interesting"},{"speaker":"Shayne Harris","startTime":403.41,"endTime":405.75,"body":"options to come out of, you"},{"speaker":"Shayne Harris","startTime":405.75,"endTime":409.29,"body":"know, delivering that asset to"},{"speaker":"Shayne Harris","startTime":405.75,"endTime":409.29,"body":"an end user where they can turn"},{"speaker":"Shayne Harris","startTime":409.29,"endTime":411.75,"body":"around and start working"},{"speaker":"Shayne Harris","startTime":409.29,"endTime":411.75,"body":"straight away. Yeah, you can"},{"speaker":"Shayne Harris","startTime":411.75,"endTime":415.56,"body":"imagine the overhead internally"},{"speaker":"Shayne Harris","startTime":411.75,"endTime":415.56,"body":"to a large organization to"},{"speaker":"Shayne Harris","startTime":415.56,"endTime":419.79,"body":"procure something new. 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Is there a"},{"speaker":"Daniel Franco","startTime":451.89,"endTime":456.57,"body":"benefit in the end, like, you"},{"speaker":"Daniel Franco","startTime":456.57,"endTime":459.63,"body":"know, technology grows old,"},{"speaker":"Daniel Franco","startTime":456.57,"endTime":459.63,"body":"really quickly, I guess it's so"},{"speaker":"Daniel Franco","startTime":459.63,"endTime":463.41,"body":"it'd be a big benefit, that they"},{"speaker":"Daniel Franco","startTime":459.63,"endTime":463.41,"body":"could just upgrade consistently."},{"speaker":"Daniel Franco","startTime":463.44,"endTime":464.28,"body":"And constantly,"},{"speaker":"Shayne Harris","startTime":464.31,"endTime":466.23,"body":"we see a lot of"},{"speaker":"Shayne Harris","startTime":464.31,"endTime":466.23,"body":"benefits like that for"},{"speaker":"Shayne Harris","startTime":466.23,"endTime":470.13,"body":"organizations that start to use"},{"speaker":"Shayne Harris","startTime":466.23,"endTime":470.13,"body":"this model. First off, there's a"},{"speaker":"Shayne Harris","startTime":470.13,"endTime":473.58,"body":"significant overhead in our"},{"speaker":"Shayne Harris","startTime":470.13,"endTime":473.58,"body":"business that gets taken away"},{"speaker":"Shayne Harris","startTime":473.58,"endTime":477.27,"body":"from procuring, delivering and"},{"speaker":"Shayne Harris","startTime":473.58,"endTime":477.27,"body":"managing that technology. So it"},{"speaker":"Shayne Harris","startTime":477.27,"endTime":480.45,"body":"means that, you know, those"},{"speaker":"Shayne Harris","startTime":477.27,"endTime":480.45,"body":"those internal people that are"},{"speaker":"Shayne Harris","startTime":480.66,"endTime":483.81,"body":"have that overhead that gets"},{"speaker":"Shayne Harris","startTime":480.66,"endTime":483.81,"body":"taken away from them can then"},{"speaker":"Shayne Harris","startTime":484.05,"endTime":487.83,"body":"start to use all of that"},{"speaker":"Shayne Harris","startTime":484.05,"endTime":487.83,"body":"additional time and resources"},{"speaker":"Shayne Harris","startTime":487.83,"endTime":490.74,"body":"that they potentially have on"},{"speaker":"Shayne Harris","startTime":487.83,"endTime":490.74,"body":"something that's relevant to"},{"speaker":"Shayne Harris","startTime":490.74,"endTime":493.23,"body":"their business. Yeah, something"},{"speaker":"Shayne Harris","startTime":490.74,"endTime":493.23,"body":"that potentially is revenue"},{"speaker":"Shayne Harris","startTime":493.23,"endTime":496.74,"body":"generating for their business or"},{"speaker":"Shayne Harris","startTime":493.23,"endTime":496.74,"body":"is more motivating for staff as"},{"speaker":"Shayne Harris","startTime":496.74,"endTime":500.79,"body":"well. So one, they become a more"},{"speaker":"Shayne Harris","startTime":496.74,"endTime":500.79,"body":"of an asset to the organization"},{"speaker":"Shayne Harris","startTime":500.79,"endTime":502.92,"body":"they work for, because they're"},{"speaker":"Shayne Harris","startTime":500.79,"endTime":502.92,"body":"focused on something that is"},{"speaker":"Shayne Harris","startTime":502.92,"endTime":507.72,"body":"relevant to that organization."},{"speaker":"Shayne Harris","startTime":502.92,"endTime":507.72,"body":"But secondly, we find the the"},{"speaker":"Shayne Harris","startTime":507.72,"endTime":513.33,"body":"other kind of indirect benefit"},{"speaker":"Shayne Harris","startTime":507.72,"endTime":513.33,"body":"is that those those employees"},{"speaker":"Shayne Harris","startTime":513.6,"endTime":516.69,"body":"are more motivated, they're, you"},{"speaker":"Shayne Harris","startTime":513.6,"endTime":516.69,"body":"know, their cx scores are"},{"speaker":"Shayne Harris","startTime":516.99,"endTime":519.69,"body":"higher, because they're doing"},{"speaker":"Shayne Harris","startTime":516.99,"endTime":519.69,"body":"something that is interesting to"},{"speaker":"Shayne Harris","startTime":519.69,"endTime":521.85,"body":"them, they're doing something"},{"speaker":"Shayne Harris","startTime":519.69,"endTime":521.85,"body":"that is related to the business"},{"speaker":"Shayne Harris","startTime":521.85,"endTime":525.57,"body":"that they work in, as well. So"},{"speaker":"Shayne Harris","startTime":521.85,"endTime":525.57,"body":"they find themselves, they see"},{"speaker":"Shayne Harris","startTime":525.57,"endTime":527.79,"body":"higher value in themselves,"},{"speaker":"Shayne Harris","startTime":525.57,"endTime":527.79,"body":"because they're delivering"},{"speaker":"Shayne Harris","startTime":527.79,"endTime":529.29,"body":"something that's important to"},{"speaker":"Shayne Harris","startTime":527.79,"endTime":529.29,"body":"the business."},{"speaker":"Daniel Franco","startTime":529.29,"endTime":531.99,"body":"Yeah, there's"},{"speaker":"Daniel Franco","startTime":529.29,"endTime":531.99,"body":"nothing worse going into a new"},{"speaker":"Daniel Franco","startTime":531.99,"endTime":534.18,"body":"business, you'd like to get a"},{"speaker":"Daniel Franco","startTime":531.99,"endTime":534.18,"body":"new job, you get one a new"},{"speaker":"Daniel Franco","startTime":534.39,"endTime":537.9,"body":"computer, and you get given this"},{"speaker":"Daniel Franco","startTime":534.39,"endTime":537.9,"body":"old recycled thing, it comes"},{"speaker":"Daniel Franco","startTime":537.9,"endTime":539.4,"body":"from three or four years again,"},{"speaker":"Shayne Harris","startTime":539.43,"endTime":542.31,"body":"and technology,"},{"speaker":"Shayne Harris","startTime":539.43,"endTime":542.31,"body":"new technology is being released"},{"speaker":"Shayne Harris","startTime":542.46,"endTime":546.66,"body":"faster and faster. You know, and"},{"speaker":"Shayne Harris","startTime":542.46,"endTime":546.66,"body":"so, so people want to use the"},{"speaker":"Shayne Harris","startTime":546.66,"endTime":549.75,"body":"latest technology. And so this"},{"speaker":"Shayne Harris","startTime":546.66,"endTime":549.75,"body":"this model actually helps"},{"speaker":"Shayne Harris","startTime":549.75,"endTime":553.98,"body":"organizations refresh their"},{"speaker":"Shayne Harris","startTime":549.75,"endTime":553.98,"body":"technology in a more consistent"},{"speaker":"Shayne Harris","startTime":553.98,"endTime":557.73,"body":"manner. But it means that they"},{"speaker":"Shayne Harris","startTime":553.98,"endTime":557.73,"body":"have the ability to to consume"},{"speaker":"Shayne Harris","startTime":557.73,"endTime":562.38,"body":"new technology more regularly as"},{"speaker":"Shayne Harris","startTime":557.73,"endTime":562.38,"body":"well. So it it becomes a a"},{"speaker":"Shayne Harris","startTime":562.41,"endTime":566.43,"body":"talent acquisition piece for a"},{"speaker":"Shayne Harris","startTime":562.41,"endTime":566.43,"body":"business to say, Hey, we, you"},{"speaker":"Shayne Harris","startTime":566.43,"endTime":568.95,"body":"know, we, we refresh our"},{"speaker":"Shayne Harris","startTime":566.43,"endTime":568.95,"body":"technology on a more regular"},{"speaker":"Shayne Harris","startTime":568.95,"endTime":571.8,"body":"basis, we're able to give you"},{"speaker":"Shayne Harris","startTime":568.95,"endTime":571.8,"body":"better technology more"},{"speaker":"Shayne Harris","startTime":571.8,"endTime":575.91,"body":"consistently. So it becomes a"},{"speaker":"Shayne Harris","startTime":571.8,"endTime":575.91,"body":"talent acquisition piece, but it"},{"speaker":"Shayne Harris","startTime":575.91,"endTime":579.21,"body":"also becomes a talent retention"},{"speaker":"Shayne Harris","startTime":575.91,"endTime":579.21,"body":"piece as well. You know, people"},{"speaker":"Shayne Harris","startTime":579.21,"endTime":582.39,"body":"enjoy working there because they"},{"speaker":"Shayne Harris","startTime":579.21,"endTime":582.39,"body":"get they get access to great"},{"speaker":"Shayne Harris","startTime":582.39,"endTime":586.59,"body":"technology, they also get access"},{"speaker":"Shayne Harris","startTime":582.39,"endTime":586.59,"body":"to proactive support of that"},{"speaker":"Shayne Harris","startTime":586.59,"endTime":589.62,"body":"technology as well. If something"},{"speaker":"Shayne Harris","startTime":586.59,"endTime":589.62,"body":"goes wrong, you know, they can"},{"speaker":"Shayne Harris","startTime":589.62,"endTime":593.28,"body":"they can be continuously"},{"speaker":"Shayne Harris","startTime":589.62,"endTime":593.28,"body":"productive is a term that we"},{"speaker":"Shayne Harris","startTime":593.28,"endTime":595.53,"body":"use, you know, and that that"},{"speaker":"Shayne Harris","startTime":593.28,"endTime":595.53,"body":"becomes really important to"},{"speaker":"Shayne Harris","startTime":595.53,"endTime":599.31,"body":"organizations that have"},{"speaker":"Shayne Harris","startTime":595.53,"endTime":599.31,"body":"employees that can work"},{"speaker":"Shayne Harris","startTime":599.31,"endTime":603.51,"body":"consistently. Ongoing, even when"},{"speaker":"Shayne Harris","startTime":599.31,"endTime":603.51,"body":"their technology fails, and"},{"speaker":"Shayne Harris","startTime":603.54,"endTime":607.26,"body":"anything that has power in it,"},{"speaker":"Shayne Harris","startTime":603.54,"endTime":607.26,"body":"we know will fail at some stage"},{"speaker":"Shayne Harris","startTime":607.26,"endTime":612.06,"body":"but see ability to replace that"},{"speaker":"Shayne Harris","startTime":607.26,"endTime":612.06,"body":"technology or properly support"},{"speaker":"Shayne Harris","startTime":612.06,"endTime":613.62,"body":"it so they can continue working."},{"speaker":"Daniel Franco","startTime":614.19,"endTime":619.44,"body":"So interesting"},{"speaker":"Daniel Franco","startTime":614.19,"endTime":619.44,"body":"situation is when we talked"},{"speaker":"Daniel Franco","startTime":619.44,"endTime":622.89,"body":"about the management of that"},{"speaker":"Daniel Franco","startTime":619.44,"endTime":622.89,"body":"device and how those people the"},{"speaker":"Daniel Franco","startTime":622.89,"endTime":626.43,"body":"labor, I guess, that are working"},{"speaker":"Daniel Franco","startTime":622.89,"endTime":626.43,"body":"with those devices can now"},{"speaker":"Daniel Franco","startTime":626.43,"endTime":629.82,"body":"concentrate on new things. Yeah."},{"speaker":"Daniel Franco","startTime":626.43,"endTime":629.82,"body":"Is it removing that job"},{"speaker":"Daniel Franco","startTime":629.85,"endTime":630.51,"body":"altogether?"},{"speaker":"Shayne Harris","startTime":631.47,"endTime":634.92,"body":"That's that's so"},{"speaker":"Shayne Harris","startTime":631.47,"endTime":634.92,"body":"the the biggest challenge that"},{"speaker":"Shayne Harris","startTime":634.92,"endTime":637.74,"body":"we have in in talking to"},{"speaker":"Shayne Harris","startTime":634.92,"endTime":637.74,"body":"organizations about how this"},{"speaker":"Shayne Harris","startTime":637.74,"endTime":641.19,"body":"works, reduction, they think"},{"speaker":"Shayne Harris","startTime":637.74,"endTime":641.19,"body":"it's it's a it's an it's an"},{"speaker":"Shayne Harris","startTime":641.19,"endTime":643.8,"body":"outsource, and it's not really"},{"speaker":"Shayne Harris","startTime":641.19,"endTime":643.8,"body":"an outsource at all. It's it's"},{"speaker":"Shayne Harris","startTime":643.8,"endTime":647.07,"body":"about realigning that"},{"speaker":"Shayne Harris","startTime":643.8,"endTime":647.07,"body":"organization, so they can be"},{"speaker":"Shayne Harris","startTime":647.07,"endTime":651.33,"body":"more focused on their core"},{"speaker":"Shayne Harris","startTime":647.07,"endTime":651.33,"body":"business and not not a back"},{"speaker":"Shayne Harris","startTime":651.33,"endTime":653.28,"body":"office function that adds no"},{"speaker":"Shayne Harris","startTime":651.33,"endTime":653.28,"body":"value, because"},{"speaker":"Daniel Franco","startTime":653.28,"endTime":656.85,"body":"it's a mundane"},{"speaker":"Daniel Franco","startTime":653.28,"endTime":656.85,"body":"role looking after low value"},{"speaker":"Daniel Franco","startTime":656.85,"endTime":657.45,"body":"tasks,"},{"speaker":"Shayne Harris","startTime":657.51,"endTime":660.03,"body":"sometimes highly"},{"speaker":"Shayne Harris","startTime":657.51,"endTime":660.03,"body":"manual that don't, that are not"},{"speaker":"Shayne Harris","startTime":660.03,"endTime":664.29,"body":"meaningful to that particular"},{"speaker":"Shayne Harris","startTime":660.03,"endTime":664.29,"body":"business. So whether the the"},{"speaker":"Shayne Harris","startTime":664.32,"endTime":667.5,"body":"technology manufacturers so you"},{"speaker":"Shayne Harris","startTime":664.32,"endTime":667.5,"body":"know, we have a very good"},{"speaker":"Shayne Harris","startTime":667.5,"endTime":670.47,"body":"understanding of that"},{"speaker":"Shayne Harris","startTime":667.5,"endTime":670.47,"body":"technology, how it works, the"},{"speaker":"Shayne Harris","startTime":670.47,"endTime":674.22,"body":"loss cycle, and so forth. So,"},{"speaker":"Shayne Harris","startTime":670.47,"endTime":674.22,"body":"and we can do it at scale on"},{"speaker":"Shayne Harris","startTime":674.22,"endTime":677.97,"body":"behalf of that organization. So"},{"speaker":"Shayne Harris","startTime":674.22,"endTime":677.97,"body":"what we see happens is that"},{"speaker":"Shayne Harris","startTime":678.0,"endTime":681.48,"body":"those people that are currently"},{"speaker":"Shayne Harris","startTime":678.0,"endTime":681.48,"body":"doing those tasks that are low"},{"speaker":"Shayne Harris","startTime":681.48,"endTime":684.87,"body":"value, they stopped doing them."},{"speaker":"Shayne Harris","startTime":681.48,"endTime":684.87,"body":"And it means that they can"},{"speaker":"Shayne Harris","startTime":684.9,"endTime":688.41,"body":"effectively you can almost say,"},{"speaker":"Shayne Harris","startTime":684.9,"endTime":688.41,"body":"turn 180 degrees and start being"},{"speaker":"Shayne Harris","startTime":688.53,"endTime":690.75,"body":"an asset to their to their"},{"speaker":"Shayne Harris","startTime":688.53,"endTime":690.75,"body":"business doing something that's"},{"speaker":"Shayne Harris","startTime":690.75,"endTime":692.67,"body":"meaningful and relevant to their"},{"speaker":"Shayne Harris","startTime":690.75,"endTime":692.67,"body":"business."},{"speaker":"Daniel Franco","startTime":693.48,"endTime":696.03,"body":"When you say you"},{"speaker":"Daniel Franco","startTime":693.48,"endTime":696.03,"body":"can do it on large scale,"},{"speaker":"Daniel Franco","startTime":696.03,"endTime":699.72,"body":"whether you keep or like, let's"},{"speaker":"Daniel Franco","startTime":696.03,"endTime":699.72,"body":"say you sign up every major"},{"speaker":"Daniel Franco","startTime":699.72,"endTime":702.21,"body":"corporate in Australia, for"},{"speaker":"Daniel Franco","startTime":699.72,"endTime":702.21,"body":"example, everyone's using"},{"speaker":"Daniel Franco","startTime":702.21,"endTime":704.79,"body":"Netflix, I guess that's a goal"},{"speaker":"Daniel Franco","startTime":702.21,"endTime":704.79,"body":"for you guys, you'd have your"},{"speaker":"Daniel Franco","startTime":704.79,"endTime":707.64,"body":"KPIs. Let's say you meet your"},{"speaker":"Daniel Franco","startTime":704.79,"endTime":707.64,"body":"KPIs. Where's all this stuff"},{"speaker":"Daniel Franco","startTime":707.64,"endTime":710.4,"body":"coming from? Is it all from"},{"speaker":"Daniel Franco","startTime":707.64,"endTime":710.4,"body":"overseas? Is it Do you have a"},{"speaker":"Daniel Franco","startTime":710.4,"endTime":712.71,"body":"warehouse aware is Lenovo in"},{"speaker":"Daniel Franco","startTime":710.4,"endTime":712.71,"body":"Australia?"},{"speaker":"Shayne Harris","startTime":713.94,"endTime":716.52,"body":"So Lenovo in"},{"speaker":"Shayne Harris","startTime":713.94,"endTime":716.52,"body":"Australia is effectively what we"},{"speaker":"Shayne Harris","startTime":716.52,"endTime":719.46,"body":"would say is a sales and"},{"speaker":"Shayne Harris","startTime":716.52,"endTime":719.46,"body":"marketing organisation in"},{"speaker":"Shayne Harris","startTime":719.46,"endTime":722.04,"body":"Australia. We don't, then no,"},{"speaker":"Shayne Harris","startTime":719.46,"endTime":722.04,"body":"there's no manufacturing"},{"speaker":"Shayne Harris","startTime":722.04,"endTime":728.7,"body":"capability here. But there's a"},{"speaker":"Shayne Harris","startTime":722.04,"endTime":728.7,"body":"large sales and services. Part"},{"speaker":"Shayne Harris","startTime":728.7,"endTime":732.36,"body":"of our organization resides in"},{"speaker":"Shayne Harris","startTime":728.7,"endTime":732.36,"body":"Australia to service Australia"},{"speaker":"Shayne Harris","startTime":732.36,"endTime":736.44,"body":"and New Zealand effectively."},{"speaker":"Shayne Harris","startTime":732.36,"endTime":736.44,"body":"Lenovo is is the number one"},{"speaker":"Shayne Harris","startTime":736.44,"endTime":739.35,"body":"device manufacturer in the"},{"speaker":"Shayne Harris","startTime":736.44,"endTime":739.35,"body":"world. Currently,"},{"speaker":"Daniel Franco","startTime":740.04,"endTime":741.48,"body":"for beating up on"},{"speaker":"Daniel Franco","startTime":740.04,"endTime":741.48,"body":"Samsung,"},{"speaker":"Shayne Harris","startTime":741.689,"endTime":746.099,"body":"number one. HP is"},{"speaker":"Shayne Harris","startTime":741.689,"endTime":746.099,"body":"the number two HP Dell number"},{"speaker":"Shayne Harris","startTime":746.099,"endTime":750.149,"body":"three. Yeah, well, yeah, so it"},{"speaker":"Shayne Harris","startTime":746.099,"endTime":750.149,"body":"worldwide we're number one in"},{"speaker":"Shayne Harris","startTime":750.149,"endTime":756.269,"body":"Asia Pacific, we are close to"},{"speaker":"Shayne Harris","startTime":750.149,"endTime":756.269,"body":"just behind hp. But a lot of a"},{"speaker":"Shayne Harris","startTime":756.269,"endTime":760.049,"body":"lot of people probably don't"},{"speaker":"Shayne Harris","startTime":756.269,"endTime":760.049,"body":"know, Lenovo. But as soon as you"},{"speaker":"Shayne Harris","startTime":760.079,"endTime":763.529,"body":"as soon as you say you talk"},{"speaker":"Shayne Harris","startTime":760.079,"endTime":763.529,"body":"about the ThinkPad branding with"},{"speaker":"Shayne Harris","startTime":763.529,"endTime":767.219,"body":"the red dot, and that's when"},{"speaker":"Shayne Harris","startTime":763.529,"endTime":767.219,"body":"everyone recognizes who they"},{"speaker":"Shayne Harris","startTime":767.219,"endTime":771.329,"body":"are. So very, very, very long"},{"speaker":"Shayne Harris","startTime":767.219,"endTime":771.329,"body":"history. A lot of people would"},{"speaker":"Shayne Harris","startTime":771.329,"endTime":776.099,"body":"think it's a Chinese business"},{"speaker":"Shayne Harris","startTime":771.329,"endTime":776.099,"body":"and large heritage in China, and"},{"speaker":"Shayne Harris","startTime":776.099,"endTime":779.729,"body":"a lot of our manufacturing is"},{"speaker":"Shayne Harris","startTime":776.099,"endTime":779.729,"body":"from China, but it's very much a"},{"speaker":"Shayne Harris","startTime":779.789,"endTime":781.949,"body":"global organization"},{"speaker":"Shayne Harris","startTime":779.789,"endTime":781.949,"body":"headquartered out of so"},{"speaker":"Daniel Franco","startTime":781.95,"endTime":783.81,"body":"it is a Chinese"},{"speaker":"Daniel Franco","startTime":781.95,"endTime":783.81,"body":"started business."},{"speaker":"Shayne Harris","startTime":784.11,"endTime":786.6,"body":"Yeah, absolutely."},{"speaker":"Shayne Harris","startTime":784.11,"endTime":786.6,"body":"Yeah, it was started probably"},{"speaker":"Shayne Harris","startTime":786.6,"endTime":791.85,"body":"3030 plus years ago, it was the"},{"speaker":"Shayne Harris","startTime":786.6,"endTime":791.85,"body":"the device or the end user"},{"speaker":"Shayne Harris","startTime":791.85,"endTime":794.43,"body":"technology of the laptop"},{"speaker":"Shayne Harris","startTime":791.85,"endTime":794.43,"body":"technology was acquired off of"},{"speaker":"Shayne Harris","startTime":794.43,"endTime":798.39,"body":"IBM about 15 years ago. And"},{"speaker":"Shayne Harris","startTime":794.43,"endTime":798.39,"body":"that's, that's when they truly"},{"speaker":"Shayne Harris","startTime":798.39,"endTime":802.68,"body":"become a became a global"},{"speaker":"Shayne Harris","startTime":798.39,"endTime":802.68,"body":"organization. So headquartered"},{"speaker":"Shayne Harris","startTime":802.68,"endTime":806.07,"body":"in about 170, companies,"},{"speaker":"Shayne Harris","startTime":802.68,"endTime":806.07,"body":"countries around the world."},{"speaker":"Shayne Harris","startTime":807.03,"endTime":810.99,"body":"Yeah, so really fantastic reach,"},{"speaker":"Shayne Harris","startTime":807.03,"endTime":810.99,"body":"we've got about 56,000 employees"},{"speaker":"Shayne Harris","startTime":810.99,"endTime":814.44,"body":"around the world. So you know, a"},{"speaker":"Shayne Harris","startTime":810.99,"endTime":814.44,"body":"true global organization, to"},{"speaker":"Shayne Harris","startTime":814.44,"endTime":818.43,"body":"going back to the businesses"},{"speaker":"Shayne Harris","startTime":814.44,"endTime":818.43,"body":"with the device as a service"},{"speaker":"Shayne Harris","startTime":818.94,"endTime":822.9,"body":"product. So I'm an everyday"},{"speaker":"Shayne Harris","startTime":818.94,"endTime":822.9,"body":"employee within a business"},{"speaker":"Shayne Harris","startTime":823.26,"endTime":826.14,"body":"typing away on my computer blue"},{"speaker":"Shayne Harris","startTime":823.26,"endTime":826.14,"body":"screen, right? Yeah, who"},{"speaker":"Daniel Franco","startTime":826.0,"endTime":829.09,"body":"do I call do I"},{"speaker":"Daniel Franco","startTime":826.0,"endTime":829.09,"body":"call you guys or do you manage"},{"speaker":"Daniel Franco","startTime":829.09,"endTime":833.59,"body":"that piece as well? Or do we can"},{"speaker":"Daniel Franco","startTime":829.09,"endTime":833.59,"body":"or does it is that where the IT"},{"speaker":"Daniel Franco","startTime":833.62,"endTime":835.84,"body":"within the business still comes"},{"speaker":"Daniel Franco","startTime":833.62,"endTime":835.84,"body":"into play"},{"speaker":"Shayne Harris","startTime":835.86,"endTime":839.28,"body":"definitely still"},{"speaker":"Shayne Harris","startTime":835.86,"endTime":839.28,"body":"can come into play, I think the"},{"speaker":"Shayne Harris","startTime":839.31,"endTime":844.23,"body":"one of the great things that I"},{"speaker":"Shayne Harris","startTime":839.31,"endTime":844.23,"body":"love about how we we do this is"},{"speaker":"Shayne Harris","startTime":844.23,"endTime":848.97,"body":"that we work really closely and"},{"speaker":"Shayne Harris","startTime":844.23,"endTime":848.97,"body":"seamlessly with IT to understand"},{"speaker":"Shayne Harris","startTime":849.27,"endTime":853.77,"body":"where the value is. So, in a lot"},{"speaker":"Shayne Harris","startTime":849.27,"endTime":853.77,"body":"of cases, what we do with"},{"speaker":"Shayne Harris","startTime":853.77,"endTime":859.05,"body":"organizations is turn their"},{"speaker":"Shayne Harris","startTime":853.77,"endTime":859.05,"body":"their IT divisions into more of"},{"speaker":"Shayne Harris","startTime":859.05,"endTime":863.37,"body":"a customer service facing"},{"speaker":"Shayne Harris","startTime":859.05,"endTime":863.37,"body":"component of the business. 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So it"},{"speaker":"Shayne Harris","startTime":882.09,"endTime":886.89,"body":"really does shine a light on the"},{"speaker":"Shayne Harris","startTime":886.89,"endTime":890.58,"body":"IT people within their"},{"speaker":"Shayne Harris","startTime":886.89,"endTime":890.58,"body":"organization that you know, back"},{"speaker":"Shayne Harris","startTime":890.58,"endTime":893.25,"body":"to that call that someone would"},{"speaker":"Shayne Harris","startTime":890.58,"endTime":893.25,"body":"make it potentially will come"},{"speaker":"Shayne Harris","startTime":893.25,"endTime":895.38,"body":"straight through to us. You"},{"speaker":"Shayne Harris","startTime":893.25,"endTime":895.38,"body":"know, we've got a lot of"},{"speaker":"Shayne Harris","startTime":895.38,"endTime":898.5,"body":"capability in most countries"},{"speaker":"Shayne Harris","startTime":895.38,"endTime":898.5,"body":"around the world where you can,"},{"speaker":"Shayne Harris","startTime":898.8,"endTime":901.59,"body":"you can we can provide that"},{"speaker":"Shayne Harris","startTime":898.8,"endTime":901.59,"body":"Support direct to the end user."},{"speaker":"Shayne Harris","startTime":901.86,"endTime":905.4,"body":"But in most cases, we will, we"},{"speaker":"Shayne Harris","startTime":901.86,"endTime":905.4,"body":"will make the internal IT"},{"speaker":"Shayne Harris","startTime":905.4,"endTime":908.88,"body":"organizations that frontline. So"},{"speaker":"Shayne Harris","startTime":905.4,"endTime":908.88,"body":"they become that that, you know,"},{"speaker":"Shayne Harris","startTime":908.91,"endTime":912.75,"body":"first point of contact and we"},{"speaker":"Shayne Harris","startTime":908.91,"endTime":912.75,"body":"shine a light on and we provide"},{"speaker":"Shayne Harris","startTime":912.75,"endTime":913.8,"body":"that support behind them."},{"speaker":"Daniel Franco","startTime":914.46,"endTime":917.49,"body":"So if I'm if I'm"},{"speaker":"Daniel Franco","startTime":914.46,"endTime":917.49,"body":"getting five new starters next"},{"speaker":"Daniel Franco","startTime":917.49,"endTime":921.6,"body":"week, what does that look like"},{"speaker":"Daniel Franco","startTime":917.49,"endTime":921.6,"body":"from from your perspective? 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And sometimes"},{"speaker":"Shayne Harris","startTime":965.3,"endTime":968.51,"body":"they're into financial year"},{"speaker":"Shayne Harris","startTime":965.3,"endTime":968.51,"body":"requirements as well, where it's"},{"speaker":"Shayne Harris","startTime":968.51,"endTime":971.6,"body":"a really short term requirement"},{"speaker":"Shayne Harris","startTime":968.51,"endTime":971.6,"body":"that a business has to be able"},{"speaker":"Shayne Harris","startTime":971.6,"endTime":975.5,"body":"to scale up quickly, with a lot"},{"speaker":"Shayne Harris","startTime":971.6,"endTime":975.5,"body":"of people coming in to perform a"},{"speaker":"Shayne Harris","startTime":975.5,"endTime":978.8,"body":"really specific function for"},{"speaker":"Shayne Harris","startTime":975.5,"endTime":978.8,"body":"that business. 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So it really"},{"speaker":"Shayne Harris","startTime":1021.16,"endTime":1024.46,"body":"becomes but you know, almost"},{"speaker":"Shayne Harris","startTime":1024.46,"endTime":1028.21,"body":"that consumption model, you know"},{"speaker":"Shayne Harris","startTime":1024.46,"endTime":1028.21,"body":"that that Netflix model where"},{"speaker":"Shayne Harris","startTime":1028.21,"endTime":1030.19,"body":"you're just paying for what you"},{"speaker":"Shayne Harris","startTime":1028.21,"endTime":1030.19,"body":"use when you use"},{"speaker":"Daniel Franco","startTime":1030.91,"endTime":1033.16,"body":"it, it's"},{"speaker":"Daniel Franco","startTime":1030.91,"endTime":1033.16,"body":"brilliant, how business is"},{"speaker":"Daniel Franco","startTime":1033.16,"endTime":1035.71,"body":"taking a lot of companies"},{"speaker":"Daniel Franco","startTime":1033.16,"endTime":1035.71,"body":"working with it at the moment is"},{"speaker":"Daniel Franco","startTime":1035.71,"endTime":1039.34,"body":"going well for you guys. 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Yeah,"},{"speaker":"Shayne Harris","startTime":1059.27,"endTime":1063.59,"body":"that's true. You know, it's been"},{"speaker":"Shayne Harris","startTime":1063.59,"endTime":1066.23,"body":"growing really significant in"},{"speaker":"Shayne Harris","startTime":1063.59,"endTime":1066.23,"body":"both directions. You know,"},{"speaker":"Shayne Harris","startTime":1067.07,"endTime":1069.17,"body":"fortunately, for some"},{"speaker":"Shayne Harris","startTime":1067.07,"endTime":1069.17,"body":"businesses, unfortunately, for"},{"speaker":"Shayne Harris","startTime":1069.17,"endTime":1074.0,"body":"others, but I think this model"},{"speaker":"Shayne Harris","startTime":1069.17,"endTime":1074.0,"body":"allows organizations, you know,"},{"speaker":"Shayne Harris","startTime":1074.48,"endTime":1077.24,"body":"the result of COVID is some"},{"speaker":"Shayne Harris","startTime":1074.48,"endTime":1077.24,"body":"workforces have had to be"},{"speaker":"Shayne Harris","startTime":1077.27,"endTime":1080.75,"body":"reduced. 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So it's,"},{"speaker":"Shayne Harris","startTime":1109.58,"endTime":1114.53,"body":"it's not ideal that that had to"},{"speaker":"Shayne Harris","startTime":1114.53,"endTime":1117.2,"body":"happen to some organizations,"},{"speaker":"Shayne Harris","startTime":1114.53,"endTime":1117.2,"body":"but the positive part of it is"},{"speaker":"Shayne Harris","startTime":1117.2,"endTime":1120.98,"body":"that you know, we've helped them"},{"speaker":"Shayne Harris","startTime":1117.2,"endTime":1120.98,"body":"get through that a little bit"},{"speaker":"Shayne Harris","startTime":1120.98,"endTime":1123.47,"body":"easier as well, which is, which"},{"speaker":"Shayne Harris","startTime":1120.98,"endTime":1123.47,"body":"is a great thing to be able to"},{"speaker":"Shayne Harris","startTime":1123.47,"endTime":1123.71,"body":"do."},{"speaker":"Daniel Franco","startTime":1124.8,"endTime":1127.89,"body":"Taking like"},{"speaker":"Daniel Franco","startTime":1124.8,"endTime":1127.89,"body":"Lenovo or putting Lenovo aside"},{"speaker":"Daniel Franco","startTime":1127.89,"endTime":1135.9,"body":"and any other sort of it based"},{"speaker":"Daniel Franco","startTime":1127.89,"endTime":1135.9,"body":"company. device company, Netflix"},{"speaker":"Daniel Franco","startTime":1135.9,"endTime":1138.93,"body":"when you looked at Netflix 10 15"},{"speaker":"Daniel Franco","startTime":1135.9,"endTime":1138.93,"body":"years ago, you might have looked"},{"speaker":"Daniel Franco","startTime":1138.93,"endTime":1142.2,"body":"at it and you know, the video is"},{"speaker":"Daniel Franco","startTime":1138.93,"endTime":1142.2,"body":"he was around which is probably"},{"speaker":"Daniel Franco","startTime":1142.2,"endTime":1145.89,"body":"the current model Yeah, of the"},{"speaker":"Daniel Franco","startTime":1142.2,"endTime":1145.89,"body":"way we work in in the Netflix"},{"speaker":"Daniel Franco","startTime":1145.89,"endTime":1150.0,"body":"then took off away seeing that"},{"speaker":"Daniel Franco","startTime":1145.89,"endTime":1150.0,"body":"happen now with device as a"},{"speaker":"Daniel Franco","startTime":1150.0,"endTime":1154.02,"body":"service as a product around the"},{"speaker":"Daniel Franco","startTime":1150.0,"endTime":1154.02,"body":"world. 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They will,"},{"speaker":"Shayne Harris","startTime":1192.71,"endTime":1196.13,"body":"they won't outsource they will"},{"speaker":"Shayne Harris","startTime":1196.16,"endTime":1201.14,"body":"they'll let someone who is you"},{"speaker":"Shayne Harris","startTime":1196.16,"endTime":1201.14,"body":"know, very good at doing it. And"},{"speaker":"Shayne Harris","startTime":1201.14,"endTime":1203.75,"body":"focused on that they will let"},{"speaker":"Shayne Harris","startTime":1201.14,"endTime":1203.75,"body":"that let them do that on their"},{"speaker":"Shayne Harris","startTime":1203.75,"endTime":1206.96,"body":"behalf. And it means that they,"},{"speaker":"Shayne Harris","startTime":1203.75,"endTime":1206.96,"body":"they free up resources to be"},{"speaker":"Shayne Harris","startTime":1206.96,"endTime":1209.99,"body":"able to focus on what is core to"},{"speaker":"Shayne Harris","startTime":1206.96,"endTime":1209.99,"body":"their business. 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So it's, it's having a"},{"speaker":"Shayne Harris","startTime":1228.05,"endTime":1231.44,"body":"lot of flow on effects to a lot"},{"speaker":"Shayne Harris","startTime":1231.44,"endTime":1234.56,"body":"of different organizations, to"},{"speaker":"Shayne Harris","startTime":1231.44,"endTime":1234.56,"body":"help them continue to be"},{"speaker":"Shayne Harris","startTime":1234.56,"endTime":1235.67,"body":"successful in the market."},{"speaker":"Daniel Franco","startTime":1237.02,"endTime":1239.24,"body":"So you think this"},{"speaker":"Daniel Franco","startTime":1237.02,"endTime":1239.24,"body":"is going to this will be the way"},{"speaker":"Daniel Franco","startTime":1239.24,"endTime":1239.72,"body":"of the future?"},{"speaker":"Shayne Harris","startTime":1239.78,"endTime":1241.94,"body":"Definitely."},{"speaker":"Shayne Harris","startTime":1239.78,"endTime":1241.94,"body":"That's, you know, the the the"},{"speaker":"Shayne Harris","startTime":1241.94,"endTime":1245.81,"body":"industry analysts saying it, and"},{"speaker":"Shayne Harris","startTime":1241.94,"endTime":1245.81,"body":"it's not just specific to our"},{"speaker":"Shayne Harris","startTime":1245.81,"endTime":1249.32,"body":"industry, you're always"},{"speaker":"Shayne Harris","startTime":1245.81,"endTime":1249.32,"body":"delivering what we get as a"},{"speaker":"Shayne Harris","startTime":1249.32,"endTime":1250.25,"body":"service, it's"},{"speaker":"Daniel Franco","startTime":1250.82,"endTime":1253.85,"body":"going in the"},{"speaker":"Daniel Franco","startTime":1250.82,"endTime":1253.85,"body":"direction of, there is no reason"},{"speaker":"Daniel Franco","startTime":1253.85,"endTime":1256.55,"body":"why you couldn't do this on an"},{"speaker":"Daniel Franco","startTime":1253.85,"endTime":1256.55,"body":"individual level. Why would"},{"speaker":"Daniel Franco","startTime":1256.55,"endTime":1259.7,"body":"anyone spend $2,000 on a laptop"},{"speaker":"Daniel Franco","startTime":1256.55,"endTime":1259.7,"body":"when they could just hire it for"},{"speaker":"Daniel Franco","startTime":1259.7,"endTime":1263.6,"body":"30 bucks a month? You know, they"},{"speaker":"Daniel Franco","startTime":1259.7,"endTime":1263.6,"body":"already are rentals, type it"},{"speaker":"Daniel Franco","startTime":1263.6,"endTime":1267.62,"body":"lease out whatever it might be,"},{"speaker":"Daniel Franco","startTime":1263.6,"endTime":1267.62,"body":"is that something that companies"},{"speaker":"Daniel Franco","startTime":1267.62,"endTime":1271.85,"body":"are looking to as well? Or is"},{"speaker":"Daniel Franco","startTime":1267.62,"endTime":1271.85,"body":"that then just become such a"},{"speaker":"Daniel Franco","startTime":1271.85,"endTime":1275.0,"body":"behemoth of management and to"},{"speaker":"Daniel Franco","startTime":1271.85,"endTime":1275.0,"body":"manage that scale is"},{"speaker":"Shayne Harris","startTime":1275.06,"endTime":1280.01,"body":"it becomes it"},{"speaker":"Shayne Harris","startTime":1275.06,"endTime":1280.01,"body":"becomes easier at scale, at"},{"speaker":"Shayne Harris","startTime":1280.04,"endTime":1283.25,"body":"that, at that level becomes a"},{"speaker":"Shayne Harris","startTime":1280.04,"endTime":1283.25,"body":"little bit more complex to be"},{"speaker":"Shayne Harris","startTime":1283.25,"endTime":1287.12,"body":"able to individually be able to"},{"speaker":"Shayne Harris","startTime":1283.25,"endTime":1287.12,"body":"properly support, but it's"},{"speaker":"Shayne Harris","startTime":1287.12,"endTime":1289.16,"body":"definitely at scale where it"},{"speaker":"Shayne Harris","startTime":1287.12,"endTime":1289.16,"body":"makes a lot of sense."},{"speaker":"Daniel Franco","startTime":1290.03,"endTime":1292.07,"body":"So that there is"},{"speaker":"Daniel Franco","startTime":1290.03,"endTime":1292.07,"body":"an opportunity to move into that"},{"speaker":"Daniel Franco","startTime":1292.07,"endTime":1293.09,"body":"space. So recently,"},{"speaker":"Shayne Harris","startTime":1293.629,"endTime":1297.499,"body":"I think so"},{"speaker":"Shayne Harris","startTime":1293.629,"endTime":1297.499,"body":"definitely. You know, we"},{"speaker":"Shayne Harris","startTime":1297.499,"endTime":1301.339,"body":"definitely have that opportunity"},{"speaker":"Shayne Harris","startTime":1297.499,"endTime":1301.339,"body":"to deliver technology as a"},{"speaker":"Shayne Harris","startTime":1301.339,"endTime":1305.419,"body":"service to consumers, everyone."},{"speaker":"Shayne Harris","startTime":1301.339,"endTime":1305.419,"body":"Yeah, it's just the level of"},{"speaker":"Shayne Harris","startTime":1305.419,"endTime":1309.649,"body":"flexibility around what they"},{"speaker":"Shayne Harris","startTime":1305.419,"endTime":1309.649,"body":"want, what they want, and how"},{"speaker":"Shayne Harris","startTime":1309.649,"endTime":1312.289,"body":"it's managed. And whether you"},{"speaker":"Shayne Harris","startTime":1309.649,"endTime":1312.289,"body":"can hand it back or not at a"},{"speaker":"Shayne Harris","startTime":1312.289,"endTime":1313.069,"body":"particular time."},{"speaker":"Daniel Franco","startTime":1313.1,"endTime":1316.52,"body":"Yeah. What do you"},{"speaker":"Daniel Franco","startTime":1313.1,"endTime":1316.52,"body":"do with the product after when"},{"speaker":"Daniel Franco","startTime":1316.52,"endTime":1317.15,"body":"you get it back?"},{"speaker":"Shayne Harris","startTime":1318.56,"endTime":1321.83,"body":"Well, that the"},{"speaker":"Shayne Harris","startTime":1318.56,"endTime":1321.83,"body":"reality is, technology is"},{"speaker":"Shayne Harris","startTime":1321.83,"endTime":1326.54,"body":"relevant for it becomes relevant"},{"speaker":"Shayne Harris","startTime":1321.83,"endTime":1326.54,"body":"for a longer period of time,"},{"speaker":"Shayne Harris","startTime":1326.54,"endTime":1329.45,"body":"because it's very when it's well"},{"speaker":"Shayne Harris","startTime":1326.54,"endTime":1329.45,"body":"manufactured. And I think that's"},{"speaker":"Shayne Harris","startTime":1329.45,"endTime":1333.26,"body":"that's the key component for us"},{"speaker":"Shayne Harris","startTime":1329.45,"endTime":1333.26,"body":"is we work closely with other"},{"speaker":"Shayne Harris","startTime":1333.26,"endTime":1337.25,"body":"parts of the industry where they"},{"speaker":"Shayne Harris","startTime":1333.26,"endTime":1337.25,"body":"see value in refurbish"},{"speaker":"Shayne Harris","startTime":1337.25,"endTime":1340.28,"body":"technology, that you know,"},{"speaker":"Shayne Harris","startTime":1337.25,"endTime":1340.28,"body":"there's there's"},{"speaker":"Daniel Franco","startTime":1340.85,"endTime":1342.92,"body":"don't just chuck"},{"speaker":"Daniel Franco","startTime":1340.85,"endTime":1342.92,"body":"it in the bin. Absolutely."},{"speaker":"Daniel Franco","startTime":1343.55,"endTime":1344.39,"body":"recycle it."},{"speaker":"Shayne Harris","startTime":1344.659,"endTime":1347.119,"body":"Yeah, definitely."},{"speaker":"Shayne Harris","startTime":1344.659,"endTime":1347.119,"body":"There's, there's, there's a lot"},{"speaker":"Shayne Harris","startTime":1347.119,"endTime":1350.629,"body":"of laws, not just in Australia,"},{"speaker":"Shayne Harris","startTime":1347.119,"endTime":1350.629,"body":"but around the world around how"},{"speaker":"Shayne Harris","startTime":1350.719,"endTime":1352.249,"body":"technology is disposed off."},{"speaker":"Daniel Franco","startTime":1352.46,"endTime":1354.32,"body":"because it'd be"},{"speaker":"Daniel Franco","startTime":1352.46,"endTime":1354.32,"body":"all information, especially"},{"speaker":"Daniel Franco","startTime":1354.32,"endTime":1357.44,"body":"government augs. Very, very"},{"speaker":"Daniel Franco","startTime":1354.32,"endTime":1357.44,"body":"strict. Yeah. And that's, that's"},{"speaker":"Shayne Harris","startTime":1357.45,"endTime":1360.21,"body":"a, that's a"},{"speaker":"Shayne Harris","startTime":1357.45,"endTime":1360.21,"body":"really interesting point that"},{"speaker":"Shayne Harris","startTime":1360.21,"endTime":1363.45,"body":"you raised is the way that"},{"speaker":"Shayne Harris","startTime":1360.21,"endTime":1363.45,"body":"technology is retired, there's"},{"speaker":"Shayne Harris","startTime":1363.45,"endTime":1368.79,"body":"such a significant overhead to"},{"speaker":"Shayne Harris","startTime":1363.45,"endTime":1368.79,"body":"organizations around how they"},{"speaker":"Shayne Harris","startTime":1368.79,"endTime":1372.54,"body":"retire and asset you because"},{"speaker":"Shayne Harris","startTime":1368.79,"endTime":1372.54,"body":"there's so much confidential"},{"speaker":"Shayne Harris","startTime":1372.54,"endTime":1376.38,"body":"data on these things. You know,"},{"speaker":"Shayne Harris","startTime":1372.54,"endTime":1376.38,"body":"how does a business effectively"},{"speaker":"Shayne Harris","startTime":1376.38,"endTime":1379.86,"body":"make sure that that data doesn't"},{"speaker":"Shayne Harris","startTime":1376.38,"endTime":1379.86,"body":"get exposed when that device"},{"speaker":"Shayne Harris","startTime":1379.86,"endTime":1384.84,"body":"gets sold, or retired or sits in"},{"speaker":"Shayne Harris","startTime":1379.86,"endTime":1384.84,"body":"a cupboard? gathering dust?"},{"speaker":"Shayne Harris","startTime":1385.35,"endTime":1388.14,"body":"Yeah, you know that it's an"},{"speaker":"Shayne Harris","startTime":1385.35,"endTime":1388.14,"body":"asset that sits on the"},{"speaker":"Shayne Harris","startTime":1388.14,"endTime":1392.04,"body":"business's books. So, you know,"},{"speaker":"Shayne Harris","startTime":1388.14,"endTime":1392.04,"body":"when when a business attempts to"},{"speaker":"Shayne Harris","startTime":1392.04,"endTime":1394.32,"body":"try and retire an asset,"},{"speaker":"Shayne Harris","startTime":1392.04,"endTime":1394.32,"body":"there's, you know, there's"},{"speaker":"Shayne Harris","startTime":1394.32,"endTime":1398.1,"body":"impacts to business finance NIT,"},{"speaker":"Shayne Harris","startTime":1394.32,"endTime":1398.1,"body":"there's so such a significant"},{"speaker":"Shayne Harris","startTime":1398.1,"endTime":1400.77,"body":"overhead to doing it? And then"},{"speaker":"Shayne Harris","startTime":1398.1,"endTime":1400.77,"body":"how do they make sure that they"},{"speaker":"Shayne Harris","startTime":1400.77,"endTime":1404.91,"body":"securely destroy all of the data"},{"speaker":"Shayne Harris","startTime":1400.77,"endTime":1404.91,"body":"that's on there that's highly"},{"speaker":"Shayne Harris","startTime":1404.91,"endTime":1407.58,"body":"confidential for that business"},{"speaker":"Shayne Harris","startTime":1404.91,"endTime":1407.58,"body":"and they definitely don't want"},{"speaker":"Shayne Harris","startTime":1407.58,"endTime":1410.37,"body":"that getting out. So that's a"},{"speaker":"Shayne Harris","startTime":1407.58,"endTime":1410.37,"body":"really important part of what we"},{"speaker":"Shayne Harris","startTime":1410.37,"endTime":1414.36,"body":"do we help organizations retire"},{"speaker":"Shayne Harris","startTime":1410.37,"endTime":1414.36,"body":"and refresh their technology and"},{"speaker":"Shayne Harris","startTime":1414.36,"endTime":1417.42,"body":"retiring it. So properly"},{"speaker":"Shayne Harris","startTime":1414.36,"endTime":1417.42,"body":"destroying the data that's on"},{"speaker":"Shayne Harris","startTime":1417.42,"endTime":1422.1,"body":"there, so no one else has access"},{"speaker":"Shayne Harris","startTime":1417.42,"endTime":1422.1,"body":"to it. And then to, you know, to"},{"speaker":"Shayne Harris","startTime":1422.1,"endTime":1425.4,"body":"your point, as well, what do you"},{"speaker":"Shayne Harris","startTime":1422.1,"endTime":1425.4,"body":"do with that technology? When"},{"speaker":"Shayne Harris","startTime":1425.55,"endTime":1428.49,"body":"there's no, there's no value to"},{"speaker":"Shayne Harris","startTime":1425.55,"endTime":1428.49,"body":"using it anymore? It has to be"},{"speaker":"Shayne Harris","startTime":1428.49,"endTime":1431.94,"body":"properly disposed of efficiently"},{"speaker":"Shayne Harris","startTime":1428.49,"endTime":1431.94,"body":"disposed of and, and done in a"},{"speaker":"Shayne Harris","startTime":1431.97,"endTime":1435.57,"body":"in a green manner as well? Yeah,"},{"speaker":"Shayne Harris","startTime":1431.97,"endTime":1435.57,"body":"there's a fairly significant"},{"speaker":"Shayne Harris","startTime":1435.57,"endTime":1435.81,"body":"cost."},{"speaker":"Daniel Franco","startTime":1436.159,"endTime":1438.019,"body":"That was where I"},{"speaker":"Daniel Franco","startTime":1436.159,"endTime":1438.019,"body":"was going with the question is"},{"speaker":"Daniel Franco","startTime":1438.019,"endTime":1439.849,"body":"environmentally, you're doing"},{"speaker":"Daniel Franco","startTime":1438.019,"endTime":1439.849,"body":"the right thing."},{"speaker":"Shayne Harris","startTime":1440.96,"endTime":1443.63,"body":"That's that's a,"},{"speaker":"Shayne Harris","startTime":1440.96,"endTime":1443.63,"body":"you know, there's there's a, you"},{"speaker":"Shayne Harris","startTime":1443.63,"endTime":1447.53,"body":"know, sustainability and, and"},{"speaker":"Shayne Harris","startTime":1443.63,"endTime":1447.53,"body":"making sure that we are"},{"speaker":"Shayne Harris","startTime":1447.56,"endTime":1451.37,"body":"environmentally meeting all of,"},{"speaker":"Shayne Harris","startTime":1447.56,"endTime":1451.37,"body":"you know, the world's"},{"speaker":"Shayne Harris","startTime":1451.37,"endTime":1455.39,"body":"requirements is is really high"},{"speaker":"Shayne Harris","startTime":1451.37,"endTime":1455.39,"body":"on our list of priorities. And I"},{"speaker":"Shayne Harris","startTime":1455.39,"endTime":1457.49,"body":"think that's, that's a really"},{"speaker":"Shayne Harris","startTime":1455.39,"endTime":1457.49,"body":"important part of what we do."},{"speaker":"Shayne Harris","startTime":1457.49,"endTime":1461.51,"body":"There's, you can't work with"},{"speaker":"Shayne Harris","startTime":1457.49,"endTime":1461.51,"body":"organizations today, unless you"},{"speaker":"Shayne Harris","startTime":1461.54,"endTime":1464.21,"body":"you're doing the right thing."},{"speaker":"Shayne Harris","startTime":1461.54,"endTime":1464.21,"body":"Yeah. from an environmental"},{"speaker":"Shayne Harris","startTime":1464.21,"endTime":1466.13,"body":"perspective, and from a"},{"speaker":"Shayne Harris","startTime":1464.21,"endTime":1466.13,"body":"sustainability side,"},{"speaker":"Daniel Franco","startTime":1466.46,"endTime":1468.53,"body":"as well. You'd be"},{"speaker":"Daniel Franco","startTime":1466.46,"endTime":1468.53,"body":"all over your website, your"},{"speaker":"Daniel Franco","startTime":1468.53,"endTime":1471.08,"body":"policies and everything like"},{"speaker":"Daniel Franco","startTime":1468.53,"endTime":1471.08,"body":"that, and people will hold you"},{"speaker":"Daniel Franco","startTime":1471.08,"endTime":1473.84,"body":"to account or I would dare say"},{"speaker":"Daniel Franco","startTime":1471.08,"endTime":1473.84,"body":"so. Definitely. And"},{"speaker":"Shayne Harris","startTime":1473.84,"endTime":1475.88,"body":"even though we're"},{"speaker":"Shayne Harris","startTime":1473.84,"endTime":1475.88,"body":"delivering this as a service"},{"speaker":"Shayne Harris","startTime":1475.88,"endTime":1478.94,"body":"organizations want to know"},{"speaker":"Shayne Harris","startTime":1475.88,"endTime":1478.94,"body":"what's you know that what is"},{"speaker":"Shayne Harris","startTime":1478.94,"endTime":1481.25,"body":"happening to that technology"},{"speaker":"Shayne Harris","startTime":1478.94,"endTime":1481.25,"body":"when it is retired?"},{"speaker":"Daniel Franco","startTime":1481.67,"endTime":1484.64,"body":"Or if especially"},{"speaker":"Daniel Franco","startTime":1481.67,"endTime":1484.64,"body":"if it's got their confidential I"},{"speaker":"Daniel Franco","startTime":1484.64,"endTime":1489.17,"body":"mean, this day and age with"},{"speaker":"Daniel Franco","startTime":1484.64,"endTime":1489.17,"body":"cloud? Is it as simple as that?"},{"speaker":"Shayne Harris","startTime":1489.77,"endTime":1492.53,"body":"It's funny"},{"speaker":"Shayne Harris","startTime":1489.77,"endTime":1492.53,"body":"because a lot of it's"},{"speaker":"Shayne Harris","startTime":1492.53,"endTime":1496.61,"body":"interesting you mentioned that"},{"speaker":"Shayne Harris","startTime":1492.53,"endTime":1496.61,"body":"because most organizations have"},{"speaker":"Shayne Harris","startTime":1496.61,"endTime":1500.6,"body":"moved towards storing"},{"speaker":"Shayne Harris","startTime":1496.61,"endTime":1500.6,"body":"organization data. Out in the"},{"speaker":"Shayne Harris","startTime":1500.6,"endTime":1505.46,"body":"cloud, but we find, and I'm"},{"speaker":"Shayne Harris","startTime":1500.6,"endTime":1505.46,"body":"guilty, and I'm sure you're"},{"speaker":"Shayne Harris","startTime":1505.46,"endTime":1508.46,"body":"probably guilty of it as well,"},{"speaker":"Shayne Harris","startTime":1505.46,"endTime":1508.46,"body":"you know, you still use your"},{"speaker":"Shayne Harris","startTime":1508.46,"endTime":1511.49,"body":"device, you've got your kids"},{"speaker":"Shayne Harris","startTime":1508.46,"endTime":1511.49,"body":"photos on there, you've got"},{"speaker":"Shayne Harris","startTime":1511.49,"endTime":1514.07,"body":"sports photos, you've probably"},{"speaker":"Shayne Harris","startTime":1511.49,"endTime":1514.07,"body":"got videos you watch on the"},{"speaker":"Shayne Harris","startTime":1514.07,"endTime":1517.73,"body":"plane, you've also still got"},{"speaker":"Shayne Harris","startTime":1514.07,"endTime":1517.73,"body":"worked out of it's local to your"},{"speaker":"Shayne Harris","startTime":1517.73,"endTime":1521.9,"body":"device as well. So there's still"},{"speaker":"Shayne Harris","startTime":1517.73,"endTime":1521.9,"body":"an element of managing how you"},{"speaker":"Shayne Harris","startTime":1521.9,"endTime":1526.46,"body":"move that from your old device"},{"speaker":"Shayne Harris","startTime":1521.9,"endTime":1526.46,"body":"to a new device as well, which"},{"speaker":"Shayne Harris","startTime":1526.46,"endTime":1529.37,"body":"is a fairly significant overhead"},{"speaker":"Shayne Harris","startTime":1526.46,"endTime":1529.37,"body":"that you don't think of at the"},{"speaker":"Shayne Harris","startTime":1529.37,"endTime":1533.57,"body":"time until it's time to, you"},{"speaker":"Shayne Harris","startTime":1529.37,"endTime":1533.57,"body":"know, replace your device. All"},{"speaker":"Shayne Harris","startTime":1533.57,"endTime":1537.95,"body":"these little things end up"},{"speaker":"Shayne Harris","startTime":1533.57,"endTime":1537.95,"body":"becoming costs that businesses"},{"speaker":"Shayne Harris","startTime":1537.95,"endTime":1538.82,"body":"don't recognize"},{"speaker":"Daniel Franco","startTime":1538.84,"endTime":1541.18,"body":"Worst, full time"},{"speaker":"Daniel Franco","startTime":1538.84,"endTime":1541.18,"body":"employees that they need to"},{"speaker":"Daniel Franco","startTime":1541.18,"endTime":1544.6,"body":"manage this sort of thing, as"},{"speaker":"Daniel Franco","startTime":1541.18,"endTime":1544.6,"body":"opposed to, and then with that,"},{"speaker":"Daniel Franco","startTime":1544.6,"endTime":1548.56,"body":"you get your annual leaves and"},{"speaker":"Daniel Franco","startTime":1544.6,"endTime":1548.56,"body":"your sick leaves and your time"},{"speaker":"Daniel Franco","startTime":1548.56,"endTime":1551.65,"body":"offs, and long services and all"},{"speaker":"Daniel Franco","startTime":1548.56,"endTime":1551.65,"body":"that, whereas you can kind of"},{"speaker":"Daniel Franco","startTime":1551.65,"endTime":1555.43,"body":"remove that with one I'm an"},{"speaker":"Daniel Franco","startTime":1551.65,"endTime":1555.43,"body":"advocate, advocate for creating"},{"speaker":"Daniel Franco","startTime":1555.43,"endTime":1560.32,"body":"jobs, but the way the world's"},{"speaker":"Daniel Franco","startTime":1555.43,"endTime":1560.32,"body":"going, it's those lower, more"},{"speaker":"Daniel Franco","startTime":1560.32,"endTime":1563.62,"body":"mundane work jobs that we're"},{"speaker":"Daniel Franco","startTime":1560.32,"endTime":1563.62,"body":"going to see that are going to"},{"speaker":"Daniel Franco","startTime":1563.62,"endTime":1565.75,"body":"get taken over. And this is"},{"speaker":"Daniel Franco","startTime":1563.62,"endTime":1565.75,"body":"probably just one of those"},{"speaker":"Daniel Franco","startTime":1565.99,"endTime":1567.16,"body":"examples, isn't it Really?"},{"speaker":"Shayne Harris","startTime":1567.0,"endTime":1571.2,"body":"Well, you know,"},{"speaker":"Shayne Harris","startTime":1567.0,"endTime":1571.2,"body":"it's, it's predominantly because"},{"speaker":"Shayne Harris","startTime":1571.23,"endTime":1575.67,"body":"we can do it at scale? Yeah, we"},{"speaker":"Shayne Harris","startTime":1571.23,"endTime":1575.67,"body":"do very well. So we're finding,"},{"speaker":"Shayne Harris","startTime":1574.05,"endTime":1686.55,"body":"So small business, is this an"},{"speaker":"Shayne Harris","startTime":1574.05,"endTime":1686.55,"body":"option? for them?"},{"speaker":"Shayne Harris","startTime":1575.7,"endTime":1579.06,"body":"there's some really interesting"},{"speaker":"Shayne Harris","startTime":1575.7,"endTime":1579.06,"body":"things that happen. On the back"},{"speaker":"Shayne Harris","startTime":1579.06,"endTime":1582.99,"body":"of delivering this to two"},{"speaker":"Shayne Harris","startTime":1579.06,"endTime":1582.99,"body":"organizations, they, they get a"},{"speaker":"Shayne Harris","startTime":1582.99,"endTime":1586.29,"body":"really consistent experience"},{"speaker":"Shayne Harris","startTime":1582.99,"endTime":1586.29,"body":"from their from their"},{"speaker":"Shayne Harris","startTime":1586.29,"endTime":1589.38,"body":"technology. So we're seeing"},{"speaker":"Shayne Harris","startTime":1586.29,"endTime":1589.38,"body":"organizations under this model,"},{"speaker":"Shayne Harris","startTime":1589.38,"endTime":1593.64,"body":"they have their internal cx"},{"speaker":"Shayne Harris","startTime":1589.38,"endTime":1593.64,"body":"scores, or NPS scores or, you"},{"speaker":"Shayne Harris","startTime":1593.64,"endTime":1596.76,"body":"know, the, I guess the"},{"speaker":"Shayne Harris","startTime":1593.64,"endTime":1596.76,"body":"motivation levels and cx"},{"speaker":"Shayne Harris","startTime":1596.79,"endTime":1599.61,"body":"customer experience, customer"},{"speaker":"Shayne Harris","startTime":1596.79,"endTime":1599.61,"body":"experience mpsa internal"},{"speaker":"Shayne Harris","startTime":1599.61,"endTime":1605.34,"body":"customer experience, NPS is just"},{"speaker":"Shayne Harris","startTime":1599.61,"endTime":1605.34,"body":"a way to, to score that. So that"},{"speaker":"Shayne Harris","startTime":1605.37,"endTime":1608.79,"body":"we're finding that organizations"},{"speaker":"Shayne Harris","startTime":1605.37,"endTime":1608.79,"body":"under this model, their internal"},{"speaker":"Shayne Harris","startTime":1608.79,"endTime":1614.79,"body":"cx scores are really high. Now,"},{"speaker":"Shayne Harris","startTime":1608.79,"endTime":1614.79,"body":"as an example, one of our, you"},{"speaker":"Shayne Harris","startTime":1614.79,"endTime":1616.95,"body":"know, large customers in"},{"speaker":"Shayne Harris","startTime":1614.79,"endTime":1616.95,"body":"Australia, when they first went"},{"speaker":"Shayne Harris","startTime":1616.95,"endTime":1620.85,"body":"onto this model, their internal"},{"speaker":"Shayne Harris","startTime":1616.95,"endTime":1620.85,"body":"cx scores were around about 77"},{"speaker":"Shayne Harris","startTime":1620.85,"endTime":1626.25,"body":"78. And now they consistently"},{"speaker":"Shayne Harris","startTime":1620.85,"endTime":1626.25,"body":"sit at 92 93. And a lot of that"},{"speaker":"Shayne Harris","startTime":1626.25,"endTime":1631.35,"body":"is because of the consistent way"},{"speaker":"Shayne Harris","startTime":1626.25,"endTime":1631.35,"body":"that technology good technology"},{"speaker":"Shayne Harris","startTime":1631.38,"endTime":1634.08,"body":"is delivered into their"},{"speaker":"Shayne Harris","startTime":1631.38,"endTime":1634.08,"body":"organization to keep them"},{"speaker":"Shayne Harris","startTime":1634.08,"endTime":1637.62,"body":"productive. And that's the"},{"speaker":"Shayne Harris","startTime":1634.08,"endTime":1637.62,"body":"second part of where they're"},{"speaker":"Shayne Harris","startTime":1637.62,"endTime":1641.49,"body":"seeing some significant changes"},{"speaker":"Shayne Harris","startTime":1637.62,"endTime":1641.49,"body":"is the level of productivity in,"},{"speaker":"Shayne Harris","startTime":1641.79,"endTime":1644.97,"body":"in their organization, you know,"},{"speaker":"Shayne Harris","startTime":1641.79,"endTime":1644.97,"body":"it's increased substantially,"},{"speaker":"Shayne Harris","startTime":1645.96,"endTime":1647.97,"body":"because I've got good technology"},{"speaker":"Shayne Harris","startTime":1645.96,"endTime":1647.97,"body":"that they're using. But"},{"speaker":"Shayne Harris","startTime":1647.97,"endTime":1653.01,"body":"secondly, we can help them be"},{"speaker":"Shayne Harris","startTime":1647.97,"endTime":1653.01,"body":"continuously productive, if if"},{"speaker":"Shayne Harris","startTime":1653.01,"endTime":1657.09,"body":"it breaks, we can replace it, we"},{"speaker":"Shayne Harris","startTime":1653.01,"endTime":1657.09,"body":"can fix it really quickly, they"},{"speaker":"Shayne Harris","startTime":1657.09,"endTime":1659.52,"body":"can hand it back and stop using"},{"speaker":"Shayne Harris","startTime":1657.09,"endTime":1659.52,"body":"it and stop paying for it. So"},{"speaker":"Shayne Harris","startTime":1660.06,"endTime":1664.74,"body":"some really good side effects of"},{"speaker":"Shayne Harris","startTime":1660.06,"endTime":1664.74,"body":"this model that organizations"},{"speaker":"Shayne Harris","startTime":1664.77,"endTime":1667.08,"body":"don't take into account when"},{"speaker":"Shayne Harris","startTime":1664.77,"endTime":1667.08,"body":"they first go down this path,"},{"speaker":"Shayne Harris","startTime":1667.08,"endTime":1671.22,"body":"you know, the, the primary"},{"speaker":"Shayne Harris","startTime":1667.08,"endTime":1671.22,"body":"objective is removing some"},{"speaker":"Shayne Harris","startTime":1671.22,"endTime":1673.95,"body":"overhead from the business and"},{"speaker":"Shayne Harris","startTime":1671.22,"endTime":1673.95,"body":"removing a level of cost from"},{"speaker":"Shayne Harris","startTime":1673.95,"endTime":1677.16,"body":"the business. And they soon find"},{"speaker":"Shayne Harris","startTime":1673.95,"endTime":1677.16,"body":"that there's some, you know,"},{"speaker":"Shayne Harris","startTime":1677.16,"endTime":1681.24,"body":"some qualitative factors that,"},{"speaker":"Shayne Harris","startTime":1677.16,"endTime":1681.24,"body":"that come into delivering the"},{"speaker":"Shayne Harris","startTime":1681.24,"endTime":1683.37,"body":"second solution to"},{"speaker":"Shayne Harris","startTime":1681.24,"endTime":1683.37,"body":"organizations. Yeah."},{"speaker":"Shayne Harris","startTime":1687.09,"endTime":1688.44,"body":"Definitely, definitely."},{"speaker":"Daniel Franco","startTime":1688.5,"endTime":1691.41,"body":"And when I say"},{"speaker":"Daniel Franco","startTime":1688.5,"endTime":1691.41,"body":"small, I'm talking 10 plus 510."},{"speaker":"Daniel Franco","startTime":1691.41,"endTime":1695.13,"body":"Plus? Or is it? Are you talking"},{"speaker":"Daniel Franco","startTime":1691.41,"endTime":1695.13,"body":"100? You know, 100? Plus?"},{"speaker":"Shayne Harris","startTime":1695.19,"endTime":1697.2,"body":"No, I think that"},{"speaker":"Shayne Harris","startTime":1695.19,"endTime":1697.2,"body":"there's definitely opportunity"},{"speaker":"Shayne Harris","startTime":1697.2,"endTime":1701.16,"body":"to for this to be delivered as a"},{"speaker":"Shayne Harris","startTime":1697.2,"endTime":1701.16,"body":"service, you know, we find that"},{"speaker":"Shayne Harris","startTime":1701.19,"endTime":1706.41,"body":"the smaller companies of that"},{"speaker":"Shayne Harris","startTime":1701.19,"endTime":1706.41,"body":"size, usually have a really"},{"speaker":"Shayne Harris","startTime":1706.41,"endTime":1710.13,"body":"close relationship with a local"},{"speaker":"Shayne Harris","startTime":1706.41,"endTime":1710.13,"body":"it business that's doing some of"},{"speaker":"Shayne Harris","startTime":1710.16,"endTime":1715.65,"body":"some of this already. So in most"},{"speaker":"Shayne Harris","startTime":1710.16,"endTime":1715.65,"body":"cases, we will, we'll just work"},{"speaker":"Shayne Harris","startTime":1715.65,"endTime":1720.09,"body":"with those it businesses to help"},{"speaker":"Shayne Harris","startTime":1715.65,"endTime":1720.09,"body":"them help support. You know, I"},{"speaker":"Shayne Harris","startTime":1720.09,"endTime":1722.88,"body":"think it's really important. We,"},{"speaker":"Shayne Harris","startTime":1720.09,"endTime":1722.88,"body":"you know, Lenovo is a partner"},{"speaker":"Shayne Harris","startTime":1722.88,"endTime":1726.36,"body":"organization. So we support, you"},{"speaker":"Shayne Harris","startTime":1722.88,"endTime":1726.36,"body":"know, it partners around the"},{"speaker":"Shayne Harris","startTime":1726.36,"endTime":1729.03,"body":"world. And I think it's really"},{"speaker":"Shayne Harris","startTime":1726.36,"endTime":1729.03,"body":"important for those it partners"},{"speaker":"Shayne Harris","startTime":1729.03,"endTime":1732.45,"body":"to be servicing, you know, small"},{"speaker":"Shayne Harris","startTime":1729.03,"endTime":1732.45,"body":"and medium business around"},{"speaker":"Shayne Harris","startTime":1732.48,"endTime":1734.82,"body":"around Australia around the"},{"speaker":"Shayne Harris","startTime":1732.48,"endTime":1734.82,"body":"world. So we we provide us,"},{"speaker":"Shayne Harris","startTime":1734.85,"endTime":1735.69,"body":"what's the product we"},{"speaker":"Daniel Franco","startTime":1735.69,"endTime":1737.43,"body":"have, we're"},{"speaker":"Daniel Franco","startTime":1735.69,"endTime":1737.43,"body":"always thinking about, should we"},{"speaker":"Daniel Franco","startTime":1737.43,"endTime":1740.13,"body":"keep on buying computers? What"},{"speaker":"Daniel Franco","startTime":1737.43,"endTime":1740.13,"body":"are we doing? Actually, this is"},{"speaker":"Daniel Franco","startTime":1740.13,"endTime":1742.89,"body":"not one that we want, you know,"},{"speaker":"Daniel Franco","startTime":1740.13,"endTime":1742.89,"body":"you buy one, and then it doesn't"},{"speaker":"Daniel Franco","startTime":1742.89,"endTime":1746.37,"body":"suit the person that it's using?"},{"speaker":"Daniel Franco","startTime":1742.89,"endTime":1746.37,"body":"Yeah, they need something with a"},{"speaker":"Daniel Franco","startTime":1746.37,"endTime":1749.19,"body":"bit more grant and you've just"},{"speaker":"Daniel Franco","startTime":1746.37,"endTime":1749.19,"body":"spent two grand on his laptop."},{"speaker":"Daniel Franco","startTime":1749.19,"endTime":1754.35,"body":"And so yeah, even for us as a,"},{"speaker":"Daniel Franco","startTime":1749.19,"endTime":1754.35,"body":"you know, relatively very small"},{"speaker":"Daniel Franco","startTime":1754.56,"endTime":1755.37,"body":"business. It's"},{"speaker":"Shayne Harris","startTime":1756.15,"endTime":1758.43,"body":"something that"},{"speaker":"Shayne Harris","startTime":1756.15,"endTime":1758.43,"body":"Yeah, pricked my ears out when"},{"speaker":"Shayne Harris","startTime":1758.43,"endTime":1760.32,"body":"we were talking about it the"},{"speaker":"Shayne Harris","startTime":1758.43,"endTime":1760.32,"body":"other day, I was just like, hang"},{"speaker":"Shayne Harris","startTime":1760.32,"endTime":1764.73,"body":"on this this could be very"},{"speaker":"Shayne Harris","startTime":1760.32,"endTime":1764.73,"body":"useful for us growing as a"},{"speaker":"Shayne Harris","startTime":1764.73,"endTime":1768.6,"body":"growing business to it is I"},{"speaker":"Shayne Harris","startTime":1764.73,"endTime":1768.6,"body":"mean, if you think about a lot"},{"speaker":"Shayne Harris","startTime":1768.6,"endTime":1770.7,"body":"of things that all"},{"speaker":"Shayne Harris","startTime":1768.6,"endTime":1770.7,"body":"organizations, whether they're"},{"speaker":"Shayne Harris","startTime":1770.7,"endTime":1775.2,"body":"large or not, don't take into"},{"speaker":"Shayne Harris","startTime":1770.7,"endTime":1775.2,"body":"consideration is the amount of"},{"speaker":"Shayne Harris","startTime":1775.23,"endTime":1780.57,"body":"change in the the technology"},{"speaker":"Shayne Harris","startTime":1775.23,"endTime":1780.57,"body":"during you know, during the life"},{"speaker":"Shayne Harris","startTime":1780.57,"endTime":1784.98,"body":"of it, I employee might leave"},{"speaker":"Shayne Harris","startTime":1780.57,"endTime":1784.98,"body":"after 12 months, you know, what,"},{"speaker":"Shayne Harris","startTime":1784.98,"endTime":1787.56,"body":"what do you do with the"},{"speaker":"Shayne Harris","startTime":1784.98,"endTime":1787.56,"body":"technology that we're using"},{"speaker":"Shayne Harris","startTime":1787.56,"endTime":1791.07,"body":"there? There's an overhead to"},{"speaker":"Shayne Harris","startTime":1787.56,"endTime":1791.07,"body":"the business managing that"},{"speaker":"Shayne Harris","startTime":1791.07,"endTime":1794.55,"body":"internally. Yep. So you know,"},{"speaker":"Shayne Harris","startTime":1791.07,"endTime":1794.55,"body":"where is that asset, who's got"},{"speaker":"Shayne Harris","startTime":1794.55,"endTime":1798.33,"body":"it, what's on it? So we do that"},{"speaker":"Shayne Harris","startTime":1794.55,"endTime":1798.33,"body":"on their behalf and again, all"},{"speaker":"Shayne Harris","startTime":1798.33,"endTime":1801.51,"body":"that is doing is removing an"},{"speaker":"Shayne Harris","startTime":1798.33,"endTime":1801.51,"body":"overhead unnecessary overhead"},{"speaker":"Shayne Harris","startTime":1801.51,"endTime":1803.76,"body":"from the business and helping"},{"speaker":"Shayne Harris","startTime":1801.51,"endTime":1803.76,"body":"them become a little bit more"},{"speaker":"Shayne Harris","startTime":1803.76,"endTime":1804.24,"body":"efficient."},{"speaker":"Daniel Franco","startTime":1804.63,"endTime":1806.58,"body":"So you give the"},{"speaker":"Daniel Franco","startTime":1804.63,"endTime":1806.58,"body":"devices that come loaded with"},{"speaker":"Daniel Franco","startTime":1806.58,"endTime":1809.31,"body":"all the bells and whistles, or"},{"speaker":"Daniel Franco","startTime":1806.58,"endTime":1809.31,"body":"is that something that the"},{"speaker":"Daniel Franco","startTime":1809.31,"endTime":1810.57,"body":"business will need to take care"},{"speaker":"Daniel Franco","startTime":1809.31,"endTime":1810.57,"body":"of?"},{"speaker":"Shayne Harris","startTime":1810.57,"endTime":1812.85,"body":"No, that's,"},{"speaker":"Shayne Harris","startTime":1810.57,"endTime":1812.85,"body":"that's, that's a really key part"},{"speaker":"Shayne Harris","startTime":1812.85,"endTime":1815.94,"body":"of what we're doing for"},{"speaker":"Shayne Harris","startTime":1812.85,"endTime":1815.94,"body":"organizations. So the goal is"},{"speaker":"Shayne Harris","startTime":1815.94,"endTime":1820.74,"body":"to, for us to be able to deliver"},{"speaker":"Shayne Harris","startTime":1815.94,"endTime":1820.74,"body":"a, say a laptop and any kind of"},{"speaker":"Shayne Harris","startTime":1820.74,"endTime":1824.79,"body":"device to the their employee"},{"speaker":"Shayne Harris","startTime":1820.74,"endTime":1824.79,"body":"that is ready for them to use"},{"speaker":"Shayne Harris","startTime":1824.79,"endTime":1827.34,"body":"straightaway. So effectively, we"},{"speaker":"Shayne Harris","startTime":1824.79,"endTime":1827.34,"body":"deliver the device to them, they"},{"speaker":"Shayne Harris","startTime":1827.34,"endTime":1829.65,"body":"turn it on, and they can start"},{"speaker":"Shayne Harris","startTime":1827.34,"endTime":1829.65,"body":"working straightaway."},{"speaker":"Daniel Franco","startTime":1829.68,"endTime":1831.81,"body":"Okay, with all"},{"speaker":"Daniel Franco","startTime":1829.68,"endTime":1831.81,"body":"the company's encrypted stuff."},{"speaker":"Daniel Franco","startTime":1831.84,"endTime":1832.23,"body":"Yeah."},{"speaker":"Shayne Harris","startTime":1832.29,"endTime":1834.63,"body":"All the all the"},{"speaker":"Shayne Harris","startTime":1832.29,"endTime":1834.63,"body":"required application"},{"speaker":"Shayne Harris","startTime":1834.63,"endTime":1837.0,"body":"requirements that that business"},{"speaker":"Shayne Harris","startTime":1834.63,"endTime":1837.0,"body":"has"},{"speaker":"Daniel Franco","startTime":1837.48,"endTime":1840.18,"body":"even even low"},{"speaker":"Daniel Franco","startTime":1837.48,"endTime":1840.18,"body":"365. But just the basics,"},{"speaker":"Shayne Harris","startTime":1840.36,"endTime":1843.27,"body":"yeah, yeah, just"},{"speaker":"Shayne Harris","startTime":1840.36,"endTime":1843.27,"body":"absolutely everything, they need"},{"speaker":"Shayne Harris","startTime":1843.27,"endTime":1846.87,"body":"to start working immediately and"},{"speaker":"Shayne Harris","startTime":1843.27,"endTime":1846.87,"body":"start being productive in that"},{"speaker":"Shayne Harris","startTime":1846.87,"endTime":1849.75,"body":"organization. So that's the"},{"speaker":"Shayne Harris","startTime":1846.87,"endTime":1849.75,"body":"goal. And the goal is to do that"},{"speaker":"Shayne Harris","startTime":1849.78,"endTime":1853.47,"body":"without any overhead to their"},{"speaker":"Shayne Harris","startTime":1849.78,"endTime":1853.47,"body":"business in delivering in and"},{"speaker":"Shayne Harris","startTime":1853.5,"endTime":1857.19,"body":"that that asset. So it's"},{"speaker":"Shayne Harris","startTime":1853.5,"endTime":1857.19,"body":"removing, it's removing an"},{"speaker":"Shayne Harris","startTime":1857.19,"endTime":1859.65,"body":"overhead to the business, and"},{"speaker":"Shayne Harris","startTime":1857.19,"endTime":1859.65,"body":"it's it's helping that employee"},{"speaker":"Shayne Harris","startTime":1859.65,"endTime":1860.94,"body":"become productive straightaway."},{"speaker":"Daniel Franco","startTime":1861.6,"endTime":1865.74,"body":"That's brilliant."},{"speaker":"Daniel Franco","startTime":1861.6,"endTime":1865.74,"body":"What are you seeing in the"},{"speaker":"Daniel Franco","startTime":1865.74,"endTime":1869.97,"body":"current environment? With COVID?"},{"speaker":"Daniel Franco","startTime":1865.74,"endTime":1869.97,"body":"how businesses are responding"},{"speaker":"Daniel Franco","startTime":1870.0,"endTime":1873.36,"body":"with with their IT technology"},{"speaker":"Daniel Franco","startTime":1870.0,"endTime":1873.36,"body":"and, and even just trying to"},{"speaker":"Daniel Franco","startTime":1873.36,"endTime":1878.13,"body":"modernize their businesses and"},{"speaker":"Daniel Franco","startTime":1873.36,"endTime":1878.13,"body":"reduce costs? Are you seeing"},{"speaker":"Daniel Franco","startTime":1878.46,"endTime":1881.73,"body":"really big shift? In thought"},{"speaker":"Daniel Franco","startTime":1878.46,"endTime":1881.73,"body":"process?"},{"speaker":"Shayne Harris","startTime":1881.76,"endTime":1884.61,"body":"definitely seeing"},{"speaker":"Shayne Harris","startTime":1881.76,"endTime":1884.61,"body":"a big shift we're seeing the the"},{"speaker":"Shayne Harris","startTime":1884.61,"endTime":1889.59,"body":"beginning was that when that"},{"speaker":"Shayne Harris","startTime":1884.61,"endTime":1889.59,"body":"year, probably February, March,"},{"speaker":"Shayne Harris","startTime":1889.8,"endTime":1893.28,"body":"organizations really had to"},{"speaker":"Shayne Harris","startTime":1889.8,"endTime":1893.28,"body":"figure out how to mobilize their"},{"speaker":"Shayne Harris","startTime":1893.28,"endTime":1898.2,"body":"workforce, how do we get people"},{"speaker":"Shayne Harris","startTime":1893.28,"endTime":1898.2,"body":"working from home and being able"},{"speaker":"Shayne Harris","startTime":1898.2,"endTime":1901.41,"body":"to be productive while they're"},{"speaker":"Shayne Harris","startTime":1898.2,"endTime":1901.41,"body":"working from home? So a fairly"},{"speaker":"Shayne Harris","startTime":1901.41,"endTime":1905.04,"body":"significant challenge for most"},{"speaker":"Shayne Harris","startTime":1901.41,"endTime":1905.04,"body":"organizations to be able to do"},{"speaker":"Shayne Harris","startTime":1905.04,"endTime":1908.1,"body":"that, because it's not something"},{"speaker":"Shayne Harris","startTime":1905.04,"endTime":1908.1,"body":"that most organizations have"},{"speaker":"Shayne Harris","startTime":1908.1,"endTime":1911.52,"body":"really taken too seriously."},{"speaker":"Shayne Harris","startTime":1908.1,"endTime":1911.52,"body":"There are some people that in"},{"speaker":"Shayne Harris","startTime":1911.55,"endTime":1914.1,"body":"industries that work from home,"},{"speaker":"Shayne Harris","startTime":1911.55,"endTime":1914.1,"body":"but you know, the lion's share,"},{"speaker":"Shayne Harris","startTime":1914.1,"endTime":1919.17,"body":"go into an office and work?"},{"speaker":"Shayne Harris","startTime":1914.1,"endTime":1919.17,"body":"Yeah, so we're the beginning of"},{"speaker":"Shayne Harris","startTime":1919.17,"endTime":1922.08,"body":"it, we're helping organizations"},{"speaker":"Shayne Harris","startTime":1919.17,"endTime":1922.08,"body":"to try and mobilize their"},{"speaker":"Shayne Harris","startTime":1922.08,"endTime":1928.5,"body":"workforce. And then I guess,"},{"speaker":"Shayne Harris","startTime":1922.08,"endTime":1928.5,"body":"future proof that concept, so"},{"speaker":"Shayne Harris","startTime":1928.5,"endTime":1931.71,"body":"then they could have that"},{"speaker":"Shayne Harris","startTime":1928.5,"endTime":1931.71,"body":"workforce, you know, working"},{"speaker":"Shayne Harris","startTime":1931.74,"endTime":1934.65,"body":"from somewhere ongoing, and I"},{"speaker":"Shayne Harris","startTime":1931.74,"endTime":1934.65,"body":"think a lot of organizations"},{"speaker":"Shayne Harris","startTime":1934.65,"endTime":1937.71,"body":"have got to the point where"},{"speaker":"Shayne Harris","startTime":1934.65,"endTime":1937.71,"body":"they've realized most of our"},{"speaker":"Shayne Harris","startTime":1937.71,"endTime":1940.32,"body":"workforce is going to be working"},{"speaker":"Shayne Harris","startTime":1937.71,"endTime":1940.32,"body":"from one of three locations"},{"speaker":"Shayne Harris","startTime":1940.32,"endTime":1945.45,"body":"ongoing in the future, either"},{"speaker":"Shayne Harris","startTime":1940.32,"endTime":1945.45,"body":"from home from the office, or"},{"speaker":"Shayne Harris","startTime":1945.45,"endTime":1949.29,"body":"from a customer site that so"},{"speaker":"Shayne Harris","startTime":1945.45,"endTime":1949.29,"body":"what we've been doing is trying"},{"speaker":"Shayne Harris","startTime":1949.29,"endTime":1952.83,"body":"to help organizations mobilize"},{"speaker":"Shayne Harris","startTime":1949.29,"endTime":1952.83,"body":"their workforce, so they can"},{"speaker":"Shayne Harris","startTime":1952.89,"endTime":1958.14,"body":"more effectively work from"},{"speaker":"Shayne Harris","startTime":1952.89,"endTime":1958.14,"body":"anywhere, at any time. So that"},{"speaker":"Shayne Harris","startTime":1958.14,"endTime":1961.11,"body":"that's that was the initial key,"},{"speaker":"Shayne Harris","startTime":1958.14,"endTime":1961.11,"body":"I think, the second wave was"},{"speaker":"Shayne Harris","startTime":1961.11,"endTime":1965.07,"body":"really the impact of mobilizing"},{"speaker":"Shayne Harris","startTime":1961.11,"endTime":1965.07,"body":"the workforce that really kind"},{"speaker":"Shayne Harris","startTime":1965.07,"endTime":1970.86,"body":"of wet came back into the, the"},{"speaker":"Shayne Harris","startTime":1965.07,"endTime":1970.86,"body":"more of the central functions of"},{"speaker":"Shayne Harris","startTime":1970.86,"endTime":1975.87,"body":"it, you know, the data center"},{"speaker":"Shayne Harris","startTime":1970.86,"endTime":1975.87,"body":"side of it, how what's the"},{"speaker":"Shayne Harris","startTime":1975.87,"endTime":1979.41,"body":"impact of that workforce now"},{"speaker":"Shayne Harris","startTime":1975.87,"endTime":1979.41,"body":"being, you know, remotely"},{"speaker":"Shayne Harris","startTime":1979.41,"endTime":1982.71,"body":"distributed? I think"},{"speaker":"Shayne Harris","startTime":1979.41,"endTime":1982.71,"body":"organizations really had to try"},{"speaker":"Shayne Harris","startTime":1982.71,"endTime":1985.53,"body":"and get a handle on that pretty"},{"speaker":"Shayne Harris","startTime":1982.71,"endTime":1985.53,"body":"quickly. And, you know,"},{"speaker":"Shayne Harris","startTime":1986.19,"endTime":1989.22,"body":"technologies such as Microsoft"},{"speaker":"Shayne Harris","startTime":1986.19,"endTime":1989.22,"body":"Teams, and zoom, you know,"},{"speaker":"Shayne Harris","startTime":1989.22,"endTime":1992.4,"body":"those, those things are quite"},{"speaker":"Shayne Harris","startTime":1989.22,"endTime":1992.4,"body":"easily to start using. But then"},{"speaker":"Shayne Harris","startTime":1992.4,"endTime":1995.7,"body":"do you have all the underpinning"},{"speaker":"Shayne Harris","startTime":1992.4,"endTime":1995.7,"body":"technology to be able to support"},{"speaker":"Shayne Harris","startTime":1995.7,"endTime":1999.36,"body":"that so, you know, your"},{"speaker":"Shayne Harris","startTime":1995.7,"endTime":1999.36,"body":"employees can effectively use it"},{"speaker":"Shayne Harris","startTime":1999.36,"endTime":2002.96,"body":"from home as well. So a lot of"},{"speaker":"Shayne Harris","startTime":1999.36,"endTime":2002.96,"body":"organizations had some"},{"speaker":"Shayne Harris","startTime":2002.96,"endTime":2006.32,"body":"challenges I had to solve really"},{"speaker":"Shayne Harris","startTime":2002.96,"endTime":2006.32,"body":"quickly. And I think that was"},{"speaker":"Shayne Harris","startTime":2006.32,"endTime":2009.47,"body":"that was our goal was to try and"},{"speaker":"Shayne Harris","startTime":2006.32,"endTime":2009.47,"body":"help them solve saving"},{"speaker":"Shayne Harris","startTime":2009.5,"endTime":2010.31,"body":"challenges."},{"speaker":"Daniel Franco","startTime":2010.61,"endTime":2014.33,"body":"working from"},{"speaker":"Daniel Franco","startTime":2010.61,"endTime":2014.33,"body":"home. Just a simple thing. Some"},{"speaker":"Daniel Franco","startTime":2014.33,"endTime":2017.51,"body":"people have less equality"},{"speaker":"Daniel Franco","startTime":2014.33,"endTime":2017.51,"body":"internet connections, right. So"},{"speaker":"Daniel Franco","startTime":2017.51,"endTime":2021.77,"body":"trying to deal with teams call"},{"speaker":"Daniel Franco","startTime":2017.51,"endTime":2021.77,"body":"that just legs as opposed to"},{"speaker":"Daniel Franco","startTime":2021.77,"endTime":2024.62,"body":"someone else in the team and the"},{"speaker":"Daniel Franco","startTime":2021.77,"endTime":2024.62,"body":"frustrations that come with"},{"speaker":"Daniel Franco","startTime":2024.62,"endTime":2031.49,"body":"their it. What do you think the"},{"speaker":"Daniel Franco","startTime":2024.62,"endTime":2031.49,"body":"future outlook looks like for"},{"speaker":"Daniel Franco","startTime":2031.85,"endTime":2034.79,"body":"for the workforce? I guess,"},{"speaker":"Daniel Franco","startTime":2031.85,"endTime":2034.79,"body":"especially when it comes to"},{"speaker":"Daniel Franco","startTime":2034.79,"endTime":2035.57,"body":"technology?"},{"speaker":"Shayne Harris","startTime":2036.26,"endTime":2040.82,"body":"I think most most"},{"speaker":"Shayne Harris","startTime":2036.26,"endTime":2040.82,"body":"organizations will do exactly"},{"speaker":"Shayne Harris","startTime":2040.82,"endTime":2044.45,"body":"that set up their workforce so"},{"speaker":"Shayne Harris","startTime":2040.82,"endTime":2044.45,"body":"they can they can effectively"},{"speaker":"Shayne Harris","startTime":2044.45,"endTime":2045.98,"body":"work from home"},{"speaker":"Daniel Franco","startTime":2046.01,"endTime":2049.19,"body":"maybe a couple of"},{"speaker":"Daniel Franco","startTime":2046.01,"endTime":2049.19,"body":"days a week. Is it as if they"},{"speaker":"Daniel Franco","startTime":2049.19,"endTime":2051.95,"body":"are working from home then is it"},{"speaker":"Daniel Franco","startTime":2049.19,"endTime":2051.95,"body":"the work? Is it the business's"},{"speaker":"Daniel Franco","startTime":2051.95,"endTime":2055.94,"body":"responsibility to upgrade their"},{"speaker":"Daniel Franco","startTime":2051.95,"endTime":2055.94,"body":"internet connection? Put them on"},{"speaker":"Daniel Franco","startTime":2055.94,"endTime":2060.14,"body":"NBN or whatever it might be? Or"},{"speaker":"Daniel Franco","startTime":2055.94,"endTime":2060.14,"body":"is it up to the individual? to"},{"speaker":"Daniel Franco","startTime":2060.32,"endTime":2061.07,"body":"do that?"},{"speaker":"Shayne Harris","startTime":2061.1,"endTime":2062.72,"body":"It's a good"},{"speaker":"Shayne Harris","startTime":2061.1,"endTime":2062.72,"body":"question. I think you know,"},{"speaker":"Shayne Harris","startTime":2062.72,"endTime":2065.36,"body":"there's got to be a level of"},{"speaker":"Shayne Harris","startTime":2062.72,"endTime":2065.36,"body":"support from the organization"},{"speaker":"Shayne Harris","startTime":2065.39,"endTime":2070.82,"body":"and we're seeing the demand for"},{"speaker":"Shayne Harris","startTime":2065.39,"endTime":2070.82,"body":"a lot of what we manufacture"},{"speaker":"Shayne Harris","startTime":2070.82,"endTime":2075.29,"body":"shift as well. So a lot of"},{"speaker":"Shayne Harris","startTime":2070.82,"endTime":2075.29,"body":"supporting technology to second"},{"speaker":"Shayne Harris","startTime":2075.29,"endTime":2079.94,"body":"screens or your you know devices"},{"speaker":"Shayne Harris","startTime":2075.29,"endTime":2079.94,"body":"that they can effectively what"},{"speaker":"Shayne Harris","startTime":2079.94,"endTime":2082.37,"body":"you would have historically seen"},{"speaker":"Shayne Harris","startTime":2079.94,"endTime":2082.37,"body":"in a meeting room at your"},{"speaker":"Shayne Harris","startTime":2082.37,"endTime":2086.72,"body":"office. A lot of people are"},{"speaker":"Shayne Harris","startTime":2082.37,"endTime":2086.72,"body":"looking for webcams yeah basic"},{"speaker":"Shayne Harris","startTime":2086.72,"endTime":2091.58,"body":"device that they can set up at"},{"speaker":"Shayne Harris","startTime":2086.72,"endTime":2091.58,"body":"home to to turn their to turn"},{"speaker":"Shayne Harris","startTime":2091.58,"endTime":2094.31,"body":"their living room or their"},{"speaker":"Shayne Harris","startTime":2091.58,"endTime":2094.31,"body":"dining room or a spare bedroom"},{"speaker":"Shayne Harris","startTime":2094.31,"endTime":2097.94,"body":"into a you know, into a meeting"},{"speaker":"Shayne Harris","startTime":2094.31,"endTime":2097.94,"body":"room during the day. So we're"},{"speaker":"Shayne Harris","startTime":2097.94,"endTime":2102.59,"body":"seeing a huge shift in The way"},{"speaker":"Shayne Harris","startTime":2097.94,"endTime":2102.59,"body":"people consume technology but"},{"speaker":"Shayne Harris","startTime":2102.59,"endTime":2106.16,"body":"the type of technology that they"},{"speaker":"Shayne Harris","startTime":2102.59,"endTime":2106.16,"body":"want to use as well. So they can"},{"speaker":"Shayne Harris","startTime":2106.16,"endTime":2109.43,"body":"be effective. Yeah. From heart."},{"speaker":"Shayne Harris","startTime":2106.16,"endTime":2109.43,"body":"Absolutely. It's a massive"},{"speaker":"Shayne Harris","startTime":2109.43,"endTime":2112.1,"body":"paradigm shift. And I think"},{"speaker":"Shayne Harris","startTime":2109.43,"endTime":2112.1,"body":"that's organizations are going"},{"speaker":"Shayne Harris","startTime":2112.1,"endTime":2116.09,"body":"to be letting their employees"},{"speaker":"Shayne Harris","startTime":2112.1,"endTime":2116.09,"body":"work from home ongoing into the"},{"speaker":"Shayne Harris","startTime":2116.09,"endTime":2119.51,"body":"future. So we, you know,"},{"speaker":"Shayne Harris","startTime":2116.09,"endTime":2119.51,"body":"organizations need to be able to"},{"speaker":"Shayne Harris","startTime":2119.63,"endTime":2122.3,"body":"support and empower their people"},{"speaker":"Shayne Harris","startTime":2119.63,"endTime":2122.3,"body":"to be able to work from home."},{"speaker":"Daniel Franco","startTime":2123.23,"endTime":2127.82,"body":"Yeah, even the"},{"speaker":"Daniel Franco","startTime":2123.23,"endTime":2127.82,"body":"other day I was, I was, I got"},{"speaker":"Daniel Franco","startTime":2127.82,"endTime":2131.6,"body":"told that my camera wire or my"},{"speaker":"Daniel Franco","startTime":2127.82,"endTime":2131.6,"body":"Surface Pro, sorry, I don't use"},{"speaker":"Daniel Franco","startTime":2131.75,"endTime":2139.07,"body":"Lenovo. Was was wasn't the best,"},{"speaker":"Daniel Franco","startTime":2131.75,"endTime":2139.07,"body":"which is interesting, because I"},{"speaker":"Daniel Franco","startTime":2139.07,"endTime":2142.97,"body":"thought it was supposed to be"},{"speaker":"Daniel Franco","startTime":2139.07,"endTime":2142.97,"body":"good. But anyway. And I had that"},{"speaker":"Daniel Franco","startTime":2142.97,"endTime":2145.7,"body":"comment come through a few times"},{"speaker":"Daniel Franco","startTime":2142.97,"endTime":2145.7,"body":"and I went down to the office"},{"speaker":"Daniel Franco","startTime":2145.7,"endTime":2148.67,"body":"works, I'll buy a webcam, it's"},{"speaker":"Daniel Franco","startTime":2145.7,"endTime":2148.67,"body":"better anyway. Because I can"},{"speaker":"Daniel Franco","startTime":2148.7,"endTime":2151.1,"body":"change change camera angle,"},{"speaker":"Daniel Franco","startTime":2148.7,"endTime":2151.1,"body":"people don't want to see that"},{"speaker":"Daniel Franco","startTime":2151.1,"endTime":2156.08,"body":"sort of thing. And the place was"},{"speaker":"Daniel Franco","startTime":2151.1,"endTime":2156.08,"body":"completely wiped out, wiped out"},{"speaker":"Daniel Franco","startTime":2156.11,"endTime":2161.84,"body":"all the all the webcams were"},{"speaker":"Daniel Franco","startTime":2156.11,"endTime":2161.84,"body":"gone. Yeah. All the extra"},{"speaker":"Daniel Franco","startTime":2161.84,"endTime":2164.48,"body":"screens was so everything was"},{"speaker":"Daniel Franco","startTime":2161.84,"endTime":2164.48,"body":"just sold out. Like it's"},{"speaker":"Daniel Franco","startTime":2164.48,"endTime":2169.43,"body":"amazing. These retailers, I"},{"speaker":"Daniel Franco","startTime":2164.48,"endTime":2169.43,"body":"guess, they they're selling so"},{"speaker":"Daniel Franco","startTime":2169.43,"endTime":2172.67,"body":"and everyone is now adopted,"},{"speaker":"Daniel Franco","startTime":2169.43,"endTime":2172.67,"body":"I've got friends who are saying"},{"speaker":"Daniel Franco","startTime":2172.7,"endTime":2175.22,"body":"we don't even think our"},{"speaker":"Daniel Franco","startTime":2172.7,"endTime":2175.22,"body":"businesses even like we're"},{"speaker":"Daniel Franco","startTime":2175.22,"endTime":2179.78,"body":"talking Westpac is, we don't"},{"speaker":"Daniel Franco","startTime":2175.22,"endTime":2179.78,"body":"even need to consider going back"},{"speaker":"Daniel Franco","startTime":2179.78,"endTime":2182.57,"body":"anytime soon, when they're happy"},{"speaker":"Daniel Franco","startTime":2179.78,"endTime":2182.57,"body":"for us to work maybe even to the"},{"speaker":"Daniel Franco","startTime":2182.57,"endTime":2185.66,"body":"end of the year. Right. Yeah, I"},{"speaker":"Daniel Franco","startTime":2182.57,"endTime":2185.66,"body":"don't know that for if it's"},{"speaker":"Daniel Franco","startTime":2185.66,"endTime":2187.79,"body":"gonna say the end of the year,"},{"speaker":"Daniel Franco","startTime":2185.66,"endTime":2187.79,"body":"but there are companies that are"},{"speaker":"Daniel Franco","startTime":2187.79,"endTime":2190.34,"body":"doing it, where's that yet work"},{"speaker":"Daniel Franco","startTime":2187.79,"endTime":2190.34,"body":"for home till this is all sort"},{"speaker":"Daniel Franco","startTime":2190.34,"endTime":2195.62,"body":"of boiled over? Yeah. By then. I"},{"speaker":"Daniel Franco","startTime":2190.34,"endTime":2195.62,"body":"don't actually believe that"},{"speaker":"Daniel Franco","startTime":2195.62,"endTime":2198.68,"body":"people will be going back into"},{"speaker":"Daniel Franco","startTime":2195.62,"endTime":2198.68,"body":"the offices, I think here like"},{"speaker":"Daniel Franco","startTime":2198.71,"endTime":2202.7,"body":"when I when I say that, I don't"},{"speaker":"Daniel Franco","startTime":2198.71,"endTime":2202.7,"body":"think there'll be, there will be"},{"speaker":"Daniel Franco","startTime":2202.7,"endTime":2205.91,"body":"an expectation to come back into"},{"speaker":"Daniel Franco","startTime":2202.7,"endTime":2205.91,"body":"the office, unless they're, you"},{"speaker":"Daniel Franco","startTime":2205.91,"endTime":2208.34,"body":"know, mandatory meeting or"},{"speaker":"Daniel Franco","startTime":2205.91,"endTime":2208.34,"body":"whatever it might be."},{"speaker":"Shayne Harris","startTime":2208.88,"endTime":2211.22,"body":"I don't think so"},{"speaker":"Shayne Harris","startTime":2208.88,"endTime":2211.22,"body":"I think people will want to go"},{"speaker":"Shayne Harris","startTime":2211.22,"endTime":2215.42,"body":"back into the office, though not"},{"speaker":"Shayne Harris","startTime":2211.22,"endTime":2215.42,"body":"not full time. But I think this"},{"speaker":"Shayne Harris","startTime":2215.45,"endTime":2220.07,"body":"one even going positive out of"},{"speaker":"Shayne Harris","startTime":2215.45,"endTime":2220.07,"body":"this is that there'll be more of"},{"speaker":"Shayne Harris","startTime":2220.07,"endTime":2225.05,"body":"a balance between home and the"},{"speaker":"Shayne Harris","startTime":2220.07,"endTime":2225.05,"body":"office. Most of your most"},{"speaker":"Shayne Harris","startTime":2225.05,"endTime":2229.04,"body":"employees will just go back into"},{"speaker":"Shayne Harris","startTime":2225.05,"endTime":2229.04,"body":"the office when they need to or"},{"speaker":"Shayne Harris","startTime":2229.04,"endTime":2231.14,"body":"when they want to as well,"},{"speaker":"Shayne Harris","startTime":2229.04,"endTime":2231.14,"body":"because that's the that's the"},{"speaker":"Shayne Harris","startTime":2231.14,"endTime":2235.1,"body":"missing element for me in in all"},{"speaker":"Shayne Harris","startTime":2231.14,"endTime":2235.1,"body":"of this is that you know that"},{"speaker":"Shayne Harris","startTime":2235.1,"endTime":2239.81,"body":"face to face. We even interact"},{"speaker":"Shayne Harris","startTime":2235.1,"endTime":2239.81,"body":"with your customers or with with"},{"speaker":"Shayne Harris","startTime":2239.81,"endTime":2242.87,"body":"your fellow employees as well."},{"speaker":"Shayne Harris","startTime":2239.81,"endTime":2242.87,"body":"There's only there's only so"},{"speaker":"Shayne Harris","startTime":2242.87,"endTime":2247.94,"body":"many teams or zoom meetings you"},{"speaker":"Shayne Harris","startTime":2242.87,"endTime":2247.94,"body":"can do before you start to get"},{"speaker":"Shayne Harris","startTime":2247.97,"endTime":2253.01,"body":"registered, some fatigue meeting"},{"speaker":"Shayne Harris","startTime":2247.97,"endTime":2253.01,"body":"fatigue. So I think"},{"speaker":"Daniel Franco","startTime":2253.0,"endTime":2255.19,"body":"last minute"},{"speaker":"Daniel Franco","startTime":2253.0,"endTime":2255.19,"body":"personal chat, it doesn't really"},{"speaker":"Daniel Franco","startTime":2255.19,"endTime":2257.38,"body":"feel like me, because you can"},{"speaker":"Daniel Franco","startTime":2255.19,"endTime":2257.38,"body":"just go up to someone's desk,"},{"speaker":"Daniel Franco","startTime":2257.62,"endTime":2259.54,"body":"have a chat, general"},{"speaker":"Daniel Franco","startTime":2257.62,"endTime":2259.54,"body":"conversation, hey, what do you"},{"speaker":"Daniel Franco","startTime":2259.54,"endTime":2262.42,"body":"think about this call, whereas"},{"speaker":"Daniel Franco","startTime":2259.54,"endTime":2262.42,"body":"if it's a team's it's generally"},{"speaker":"Daniel Franco","startTime":2262.42,"endTime":2265.42,"body":"scheduled, you don't know me,"},{"speaker":"Daniel Franco","startTime":2262.42,"endTime":2265.42,"body":"although I call Gabs, I just"},{"speaker":"Daniel Franco","startTime":2265.42,"endTime":2268.27,"body":"push the button and I just say,"},{"speaker":"Daniel Franco","startTime":2265.42,"endTime":2268.27,"body":"Gabs, we just chat all day long."},{"speaker":"Daniel Franco","startTime":2268.27,"endTime":2272.47,"body":"But it's, yeah, for most people,"},{"speaker":"Daniel Franco","startTime":2268.27,"endTime":2272.47,"body":"that is a registered meeting."},{"speaker":"Daniel Franco","startTime":2272.53,"endTime":2276.4,"body":"Yeah, on that, though, moving"},{"speaker":"Daniel Franco","startTime":2272.53,"endTime":2276.4,"body":"back. So we are all going back,"},{"speaker":"Daniel Franco","startTime":2276.4,"endTime":2280.03,"body":"let's take the take the idea"},{"speaker":"Daniel Franco","startTime":2276.4,"endTime":2280.03,"body":"that we are moving back to the"},{"speaker":"Daniel Franco","startTime":2280.03,"endTime":2282.82,"body":"office and paper businesses, and"},{"speaker":"Daniel Franco","startTime":2280.03,"endTime":2282.82,"body":"they're gonna bring their people"},{"speaker":"Daniel Franco","startTime":2282.82,"endTime":2284.86,"body":"back to three days a week,"},{"speaker":"Daniel Franco","startTime":2282.82,"endTime":2284.86,"body":"whatever it is, even if it's"},{"speaker":"Daniel Franco","startTime":2284.86,"endTime":2288.49,"body":"five days, now they're going to"},{"speaker":"Daniel Franco","startTime":2284.86,"endTime":2288.49,"body":"have these businesses have been"},{"speaker":"Daniel Franco","startTime":2288.49,"endTime":2293.65,"body":"forced to buy or all this excess"},{"speaker":"Daniel Franco","startTime":2288.49,"endTime":2293.65,"body":"stuff, extra screens, mouse"},{"speaker":"Daniel Franco","startTime":2293.65,"endTime":2297.46,"body":"pads, whatever it might be for"},{"speaker":"Daniel Franco","startTime":2293.65,"endTime":2297.46,"body":"home, then all of a sudden,"},{"speaker":"Daniel Franco","startTime":2297.46,"endTime":2299.02,"body":"they're going to come back to"},{"speaker":"Daniel Franco","startTime":2297.46,"endTime":2299.02,"body":"the office, and there's also"},{"speaker":"Daniel Franco","startTime":2299.02,"endTime":2301.63,"body":"extra stuff there as well."},{"speaker":"Daniel Franco","startTime":2299.02,"endTime":2301.63,"body":"There's gonna be double up and"},{"speaker":"Daniel Franco","startTime":2301.63,"endTime":2304.9,"body":"all this extra hardware or is"},{"speaker":"Daniel Franco","startTime":2301.63,"endTime":2304.9,"body":"there is it more than they took"},{"speaker":"Daniel Franco","startTime":2304.9,"endTime":2306.19,"body":"whatever was in work? And I took"},{"speaker":"Daniel Franco","startTime":2304.9,"endTime":2306.19,"body":"it?"},{"speaker":"Shayne Harris","startTime":2306.22,"endTime":2308.98,"body":"No, I think I"},{"speaker":"Shayne Harris","startTime":2306.22,"endTime":2308.98,"body":"think a lot of organizations had"},{"speaker":"Shayne Harris","startTime":2308.98,"endTime":2312.79,"body":"already got to a relatively"},{"speaker":"Shayne Harris","startTime":2308.98,"endTime":2312.79,"body":"modern workplace over the last"},{"speaker":"Shayne Harris","startTime":2312.79,"endTime":2316.24,"body":"five years where, you know, that"},{"speaker":"Shayne Harris","startTime":2312.79,"endTime":2316.24,"body":"traditional model where everyone"},{"speaker":"Shayne Harris","startTime":2316.24,"endTime":2320.77,"body":"has a desk in the office, where"},{"speaker":"Shayne Harris","startTime":2316.24,"endTime":2320.77,"body":"they work he has has mostly gone"},{"speaker":"Shayne Harris","startTime":2320.77,"endTime":2324.85,"body":"it's it's, you know, the I guess"},{"speaker":"Shayne Harris","startTime":2320.77,"endTime":2324.85,"body":"the old term is hot desk, which"},{"speaker":"Shayne Harris","startTime":2324.85,"endTime":2328.12,"body":"is where anyone can work walk"},{"speaker":"Shayne Harris","startTime":2324.85,"endTime":2328.12,"body":"in, and you know, and"},{"speaker":"Daniel Franco","startTime":2328.12,"endTime":2330.37,"body":"work at your"},{"speaker":"Daniel Franco","startTime":2328.12,"endTime":2330.37,"body":"mouse and everything."},{"speaker":"Shayne Harris","startTime":2330.94,"endTime":2333.85,"body":"Yeah, so I think"},{"speaker":"Shayne Harris","startTime":2330.94,"endTime":2333.85,"body":"the the, the what, what's"},{"speaker":"Shayne Harris","startTime":2333.85,"endTime":2337.66,"body":"happened is the the home, your"},{"speaker":"Shayne Harris","startTime":2333.85,"endTime":2337.66,"body":"home has become an extension of"},{"speaker":"Shayne Harris","startTime":2337.66,"endTime":2340.42,"body":"that. And I think that that's"},{"speaker":"Shayne Harris","startTime":2337.66,"endTime":2340.42,"body":"what's going to be the norm"},{"speaker":"Shayne Harris","startTime":2340.42,"endTime":2344.23,"body":"ongoing is that, you know, you"},{"speaker":"Shayne Harris","startTime":2340.42,"endTime":2344.23,"body":"can work in potentially one of"},{"speaker":"Shayne Harris","startTime":2344.23,"endTime":2349.36,"body":"three places, either home, the"},{"speaker":"Shayne Harris","startTime":2344.23,"endTime":2349.36,"body":"office or customer site. And the"},{"speaker":"Shayne Harris","startTime":2349.36,"endTime":2351.79,"body":"ability to be able to do that is"},{"speaker":"Shayne Harris","startTime":2349.36,"endTime":2351.79,"body":"the most important thing. And I"},{"speaker":"Shayne Harris","startTime":2351.79,"endTime":2354.7,"body":"think that's where the"},{"speaker":"Shayne Harris","startTime":2351.79,"endTime":2354.7,"body":"technology that you're using and"},{"speaker":"Shayne Harris","startTime":2354.7,"endTime":2357.52,"body":"you've got in your hands, that"},{"speaker":"Shayne Harris","startTime":2354.7,"endTime":2357.52,"body":"becomes really relevant and"},{"speaker":"Shayne Harris","startTime":2357.52,"endTime":2361.42,"body":"really important to be able to,"},{"speaker":"Shayne Harris","startTime":2357.52,"endTime":2361.42,"body":"you know, roll up to any one of"},{"speaker":"Shayne Harris","startTime":2361.42,"endTime":2364.42,"body":"those three places and be"},{"speaker":"Shayne Harris","startTime":2361.42,"endTime":2364.42,"body":"productive, ongoing, that's,"},{"speaker":"Shayne Harris","startTime":2364.66,"endTime":2369.1,"body":"that's effectively Our goal is"},{"speaker":"Shayne Harris","startTime":2364.66,"endTime":2369.1,"body":"to is to support the employee to"},{"speaker":"Shayne Harris","startTime":2369.1,"endTime":2372.43,"body":"be productive and to make sure"},{"speaker":"Shayne Harris","startTime":2369.1,"endTime":2372.43,"body":"that they're you know, they're"},{"speaker":"Shayne Harris","startTime":2372.43,"endTime":2375.01,"body":"they're happy doing their job"},{"speaker":"Shayne Harris","startTime":2372.43,"endTime":2375.01,"body":"with the technology that they've"},{"speaker":"Shayne Harris","startTime":2375.01,"endTime":2375.76,"body":"got in their hand."},{"speaker":"Daniel Franco","startTime":2376.36,"endTime":2379.69,"body":"How has this"},{"speaker":"Daniel Franco","startTime":2376.36,"endTime":2379.69,"body":"affected you as in in your role"},{"speaker":"Daniel Franco","startTime":2379.69,"endTime":2382.99,"body":"in Asia Pacific role travel and"},{"speaker":"Daniel Franco","startTime":2379.69,"endTime":2382.99,"body":"all Yeah,"},{"speaker":"Shayne Harris","startTime":2382.99,"endTime":2385.0,"body":"obviously,"},{"speaker":"Shayne Harris","startTime":2382.99,"endTime":2385.0,"body":"obviously, my roles in Asia"},{"speaker":"Shayne Harris","startTime":2385.0,"endTime":2388.06,"body":"Pacific one so I you know, spend"},{"speaker":"Shayne Harris","startTime":2385.0,"endTime":2388.06,"body":"a bit of time traveling"},{"speaker":"Shayne Harris","startTime":2388.09,"endTime":2392.32,"body":"throughout Asia, that's non"},{"speaker":"Shayne Harris","startTime":2388.09,"endTime":2392.32,"body":"existent at the moment. So"},{"speaker":"Shayne Harris","startTime":2392.74,"endTime":2397.0,"body":"again, for me, the biggest The"},{"speaker":"Shayne Harris","startTime":2392.74,"endTime":2397.0,"body":"biggest challenge has to really"},{"speaker":"Shayne Harris","startTime":2397.0,"endTime":2401.95,"body":"is one that that human"},{"speaker":"Shayne Harris","startTime":2397.0,"endTime":2401.95,"body":"connection, you between, between"},{"speaker":"Shayne Harris","startTime":2401.95,"endTime":2406.21,"body":"my colleagues around Asia, you"},{"speaker":"Shayne Harris","startTime":2401.95,"endTime":2406.21,"body":"know, you really need that,"},{"speaker":"Shayne Harris","startTime":2406.21,"endTime":2408.1,"body":"especially in Asia, I think"},{"speaker":"Shayne Harris","startTime":2406.21,"endTime":2408.1,"body":"there's so many different"},{"speaker":"Shayne Harris","startTime":2408.1,"endTime":2411.94,"body":"cultures. And we're all very"},{"speaker":"Shayne Harris","startTime":2408.1,"endTime":2411.94,"body":"different as well. And I think"},{"speaker":"Shayne Harris","startTime":2412.36,"endTime":2416.32,"body":"most language barriers disappear"},{"speaker":"Shayne Harris","startTime":2412.36,"endTime":2416.32,"body":"when you're face to face, it's a"},{"speaker":"Shayne Harris","startTime":2416.32,"endTime":2420.67,"body":"lot easier to effectively"},{"speaker":"Shayne Harris","startTime":2416.32,"endTime":2420.67,"body":"communicate with people face to"},{"speaker":"Shayne Harris","startTime":2420.67,"endTime":2423.34,"body":"face when you from different"},{"speaker":"Shayne Harris","startTime":2420.67,"endTime":2423.34,"body":"from different backgrounds in"},{"speaker":"Shayne Harris","startTime":2423.34,"endTime":2425.92,"body":"different cultures. So I think"},{"speaker":"Shayne Harris","startTime":2423.34,"endTime":2425.92,"body":"doing that over, you"},{"speaker":"Daniel Franco","startTime":2425.92,"endTime":2427.27,"body":"get the"},{"speaker":"Daniel Franco","startTime":2425.92,"endTime":2427.27,"body":"mannerisms, then from there,"},{"speaker":"Shayne Harris","startTime":2427.48,"endTime":2429.52,"body":"absolutely, you"},{"speaker":"Shayne Harris","startTime":2427.48,"endTime":2429.52,"body":"know, the nonverbal"},{"speaker":"Shayne Harris","startTime":2429.52,"endTime":2432.52,"body":"communication part of it, it's"},{"speaker":"Shayne Harris","startTime":2429.52,"endTime":2432.52,"body":"so important, and you know, you"},{"speaker":"Shayne Harris","startTime":2432.52,"endTime":2436.51,"body":"just this, it's made me realize"},{"speaker":"Shayne Harris","startTime":2432.52,"endTime":2436.51,"body":"how important that human"},{"speaker":"Shayne Harris","startTime":2436.51,"endTime":2440.2,"body":"connection prior to working with"},{"speaker":"Shayne Harris","startTime":2436.51,"endTime":2440.2,"body":"different people is. So that's,"},{"speaker":"Shayne Harris","startTime":2440.2,"endTime":2442.66,"body":"that's the challenge. The"},{"speaker":"Shayne Harris","startTime":2440.2,"endTime":2442.66,"body":"second, the second challenge for"},{"speaker":"Shayne Harris","startTime":2442.66,"endTime":2447.13,"body":"me really is that that meeting"},{"speaker":"Shayne Harris","startTime":2442.66,"endTime":2447.13,"body":"fatigue part, you know, I find"},{"speaker":"Shayne Harris","startTime":2447.13,"endTime":2450.37,"body":"that, that that bit, that's"},{"speaker":"Shayne Harris","startTime":2447.13,"endTime":2450.37,"body":"become a real thing. And"},{"speaker":"Shayne Harris","startTime":2450.37,"endTime":2455.2,"body":"interestingly enough, I've got a"},{"speaker":"Shayne Harris","startTime":2450.37,"endTime":2455.2,"body":"friend that lives and works in"},{"speaker":"Shayne Harris","startTime":2455.2,"endTime":2458.89,"body":"Melbourne, who is also an Asia"},{"speaker":"Shayne Harris","startTime":2455.2,"endTime":2458.89,"body":"Pacific resource. And he, he"},{"speaker":"Shayne Harris","startTime":2458.89,"endTime":2462.4,"body":"gave me a really a really"},{"speaker":"Shayne Harris","startTime":2458.89,"endTime":2462.4,"body":"interesting tip that I'll share."},{"speaker":"Shayne Harris","startTime":2463.36,"endTime":2468.73,"body":"So historically, before this all"},{"speaker":"Shayne Harris","startTime":2463.36,"endTime":2468.73,"body":"came into play, you would you"},{"speaker":"Shayne Harris","startTime":2468.73,"endTime":2472.18,"body":"would book a meeting to see a"},{"speaker":"Shayne Harris","startTime":2468.73,"endTime":2472.18,"body":"customer and you know, you would"},{"speaker":"Shayne Harris","startTime":2472.18,"endTime":2476.17,"body":"have traveled time, 30 minutes"},{"speaker":"Shayne Harris","startTime":2472.18,"endTime":2476.17,"body":"before, 30 minutes after. And so"},{"speaker":"Shayne Harris","startTime":2476.17,"endTime":2478.81,"body":"most people would block that out"},{"speaker":"Shayne Harris","startTime":2476.17,"endTime":2478.81,"body":"in their calendar. So now that"},{"speaker":"Shayne Harris","startTime":2478.81,"endTime":2481.78,"body":"everyone's working from home,"},{"speaker":"Shayne Harris","startTime":2478.81,"endTime":2481.78,"body":"most people don't block that"},{"speaker":"Shayne Harris","startTime":2481.78,"endTime":2486.16,"body":"out. And that that is a really"},{"speaker":"Shayne Harris","startTime":2481.78,"endTime":2486.16,"body":"legitimate way that people"},{"speaker":"Shayne Harris","startTime":2486.16,"endTime":2488.56,"body":"starting to see meeting fatigue,"},{"speaker":"Shayne Harris","startTime":2486.16,"endTime":2488.56,"body":"because they just have back to"},{"speaker":"Shayne Harris","startTime":2488.56,"endTime":2492.55,"body":"back meetings all day. So he's"},{"speaker":"Shayne Harris","startTime":2488.56,"endTime":2492.55,"body":"continued to do that blog 30"},{"speaker":"Shayne Harris","startTime":2492.55,"endTime":2495.7,"body":"minutes out for before and after"},{"speaker":"Shayne Harris","startTime":2492.55,"endTime":2495.7,"body":"each meeting, and it gives you a"},{"speaker":"Shayne Harris","startTime":2495.7,"endTime":2500.23,"body":"time a chance to, you know, to,"},{"speaker":"Shayne Harris","startTime":2495.7,"endTime":2500.23,"body":"to prepare for the meeting,"},{"speaker":"Shayne Harris","startTime":2500.23,"endTime":2503.74,"body":"first and foremost. And then,"},{"speaker":"Shayne Harris","startTime":2500.23,"endTime":2503.74,"body":"you know, like a self debrief"},{"speaker":"Shayne Harris","startTime":2503.74,"endTime":2507.01,"body":"after the meeting, and it gives"},{"speaker":"Shayne Harris","startTime":2503.74,"endTime":2507.01,"body":"you an opportunity to prepare,"},{"speaker":"Shayne Harris","startTime":2507.01,"endTime":2509.23,"body":"so for the next meeting, as well"},{"speaker":"Shayne Harris","startTime":2507.01,"endTime":2509.23,"body":"and give yourself a bit of a"},{"speaker":"Shayne Harris","startTime":2509.23,"endTime":2512.05,"body":"buffer. So I just thought that"},{"speaker":"Shayne Harris","startTime":2509.23,"endTime":2512.05,"body":"was such a good team. Awesome"},{"speaker":"Shayne Harris","startTime":2512.05,"endTime":2512.38,"body":"tip."},{"speaker":"Daniel Franco","startTime":2512.62,"endTime":2516.88,"body":"I use that. We"},{"speaker":"Daniel Franco","startTime":2512.62,"endTime":2516.88,"body":"use HubSpot as CRM, yeah. And we"},{"speaker":"Daniel Franco","startTime":2517.57,"endTime":2521.02,"body":"have the meeting bookings, and"},{"speaker":"Daniel Franco","startTime":2517.57,"endTime":2521.02,"body":"you can kalindi in an office do"},{"speaker":"Daniel Franco","startTime":2521.02,"endTime":2524.23,"body":"their own version of as well,"},{"speaker":"Daniel Franco","startTime":2521.02,"endTime":2524.23,"body":"yeah, you know, you can put your"},{"speaker":"Daniel Franco","startTime":2524.29,"endTime":2527.65,"body":"book your times I've set I've"},{"speaker":"Daniel Franco","startTime":2524.29,"endTime":2527.65,"body":"actually set that by meeting"},{"speaker":"Daniel Franco","startTime":2527.65,"endTime":2531.43,"body":"times with 15 minutes before and"},{"speaker":"Daniel Franco","startTime":2527.65,"endTime":2531.43,"body":"15 minutes after. So doing that"},{"speaker":"Daniel Franco","startTime":2531.43,"endTime":2534.22,"body":"already, but unconsciously,"},{"speaker":"Daniel Franco","startTime":2531.43,"endTime":2534.22,"body":"because it was like that before."},{"speaker":"Daniel Franco","startTime":2536.35,"endTime":2539.74,"body":"And it is it is amazing how much"},{"speaker":"Daniel Franco","startTime":2536.35,"endTime":2539.74,"body":"need even if you just want to"},{"speaker":"Daniel Franco","startTime":2539.74,"endTime":2542.47,"body":"you know, toilet break, you"},{"speaker":"Daniel Franco","startTime":2539.74,"endTime":2542.47,"body":"know, go for a quick walk"},{"speaker":"Daniel Franco","startTime":2542.53,"endTime":2545.59,"body":"outside, get some breath of"},{"speaker":"Daniel Franco","startTime":2542.53,"endTime":2545.59,"body":"fresh air, you know, have a"},{"speaker":"Daniel Franco","startTime":2545.59,"endTime":2548.74,"body":"coffee, whatever it might be dog"},{"speaker":"Daniel Franco","startTime":2545.59,"endTime":2548.74,"body":"outside a quick phone call,"},{"speaker":"Daniel Franco","startTime":2548.77,"endTime":2554.08,"body":"whatever it might be. Yep. It is"},{"speaker":"Daniel Franco","startTime":2548.77,"endTime":2554.08,"body":"definitely, definitely God's in"},{"speaker":"Daniel Franco","startTime":2554.11,"endTime":2556.51,"body":"the extra break before and"},{"speaker":"Daniel Franco","startTime":2554.11,"endTime":2556.51,"body":"after."},{"speaker":"Shayne Harris","startTime":2556.54,"endTime":2560.11,"body":"Yeah. And again,"},{"speaker":"Shayne Harris","startTime":2556.54,"endTime":2560.11,"body":"it leads into productivity as"},{"speaker":"Shayne Harris","startTime":2560.11,"endTime":2563.47,"body":"well, the amount of meetings"},{"speaker":"Shayne Harris","startTime":2560.11,"endTime":2563.47,"body":"that you you're on where people"},{"speaker":"Shayne Harris","startTime":2563.86,"endTime":2566.11,"body":"run into the meeting five"},{"speaker":"Shayne Harris","startTime":2563.86,"endTime":2566.11,"body":"minutes late, and it's not their"},{"speaker":"Shayne Harris","startTime":2566.11,"endTime":2569.02,"body":"fault. It's just the fact that"},{"speaker":"Shayne Harris","startTime":2566.11,"endTime":2569.02,"body":"meetings have become back to"},{"speaker":"Shayne Harris","startTime":2569.02,"endTime":2573.79,"body":"back or one they're not prepared"},{"speaker":"Shayne Harris","startTime":2569.02,"endTime":2573.79,"body":"to they haven't had a chance to,"},{"speaker":"Shayne Harris","startTime":2573.82,"endTime":2576.46,"body":"you know, to debrief from the"},{"speaker":"Shayne Harris","startTime":2573.82,"endTime":2576.46,"body":"last meeting, I haven't had some"},{"speaker":"Shayne Harris","startTime":2576.46,"endTime":2578.95,"body":"personal time to get a drink or"},{"speaker":"Shayne Harris","startTime":2576.46,"endTime":2578.95,"body":"go to the toilet or anything. So"},{"speaker":"Shayne Harris","startTime":2578.95,"endTime":2581.59,"body":"they're not, when when people"},{"speaker":"Shayne Harris","startTime":2578.95,"endTime":2581.59,"body":"are coming into the meetings"},{"speaker":"Shayne Harris","startTime":2581.59,"endTime":2585.58,"body":"late, they're not focused on the"},{"speaker":"Shayne Harris","startTime":2581.59,"endTime":2585.58,"body":"known topic. So you just end up"},{"speaker":"Shayne Harris","startTime":2585.58,"endTime":2589.12,"body":"wasting time. So I think it's"},{"speaker":"Shayne Harris","startTime":2585.58,"endTime":2589.12,"body":"such a great idea to do. And"},{"speaker":"Shayne Harris","startTime":2589.15,"endTime":2594.25,"body":"you're almost not present in the"},{"speaker":"Shayne Harris","startTime":2589.15,"endTime":2594.25,"body":"sense that if you've come off a"},{"speaker":"Shayne Harris","startTime":2594.25,"endTime":2597.73,"body":"relatively difficult meeting,"},{"speaker":"Shayne Harris","startTime":2594.25,"endTime":2597.73,"body":"and you're moving into the next"},{"speaker":"Shayne Harris","startTime":2597.73,"endTime":2601.27,"body":"one, you're probably still"},{"speaker":"Shayne Harris","startTime":2597.73,"endTime":2601.27,"body":"thinking about so you know that"},{"speaker":"Shayne Harris","startTime":2601.27,"endTime":2604.75,"body":"just that debrief time Yeah, is"},{"speaker":"Shayne Harris","startTime":2601.27,"endTime":2604.75,"body":"huge. Yeah, we"},{"speaker":"Daniel Franco","startTime":2604.75,"endTime":2607.45,"body":"also we haven't"},{"speaker":"Daniel Franco","startTime":2604.75,"endTime":2607.45,"body":"done a previous podcast with a"},{"speaker":"Daniel Franco","startTime":2607.45,"endTime":2611.26,"body":"guy by the name of Roy Parlier,"},{"speaker":"Daniel Franco","startTime":2607.45,"endTime":2611.26,"body":"where he's a return to work"},{"speaker":"Daniel Franco","startTime":2611.26,"endTime":2614.08,"body":"specialist and the exercise"},{"speaker":"Daniel Franco","startTime":2611.26,"endTime":2614.08,"body":"physiologist where he helps"},{"speaker":"Daniel Franco","startTime":2614.08,"endTime":2616.54,"body":"people with their movement and"},{"speaker":"Daniel Franco","startTime":2614.08,"endTime":2616.54,"body":"whatnot, it gets him back into"},{"speaker":"Daniel Franco","startTime":2616.54,"endTime":2620.53,"body":"work. He does a lot of work with"},{"speaker":"Daniel Franco","startTime":2616.54,"endTime":2620.53,"body":"return to work essay, and yada,"},{"speaker":"Daniel Franco","startTime":2620.53,"endTime":2625.36,"body":"yada, yada. He was saying that"},{"speaker":"Daniel Franco","startTime":2620.53,"endTime":2625.36,"body":"that 30 minute, just get up away"},{"speaker":"Daniel Franco","startTime":2625.36,"endTime":2629.77,"body":"from your desk, go for a walk,"},{"speaker":"Daniel Franco","startTime":2625.36,"endTime":2629.77,"body":"do something has to be every two"},{"speaker":"Daniel Franco","startTime":2629.86,"endTime":2632.65,"body":"hours, you have to get up for"},{"speaker":"Daniel Franco","startTime":2629.86,"endTime":2632.65,"body":"half an hour, a few days,"},{"speaker":"Daniel Franco","startTime":2632.65,"endTime":2634.75,"body":"because you wouldn't do that"},{"speaker":"Daniel Franco","startTime":2632.65,"endTime":2634.75,"body":"anyway, within the Office."},{"speaker":"Daniel Franco","startTime":2634.75,"endTime":2639.04,"body":"Generally, when you get up, go"},{"speaker":"Daniel Franco","startTime":2634.75,"endTime":2639.04,"body":"for toilet breaks, visits, for"},{"speaker":"Daniel Franco","startTime":2639.04,"endTime":2641.41,"body":"coffee go down. So I get a"},{"speaker":"Daniel Franco","startTime":2639.04,"endTime":2641.41,"body":"coffee. Some people go for the"},{"speaker":"Daniel Franco","startTime":2641.5,"endTime":2644.14,"body":"smoke, not that we're promoting"},{"speaker":"Daniel Franco","startTime":2641.5,"endTime":2644.14,"body":"or promoting that. But it's the"},{"speaker":"Daniel Franco","startTime":2644.14,"endTime":2647.11,"body":"actual fact that you actually"},{"speaker":"Daniel Franco","startTime":2644.14,"endTime":2647.11,"body":"just get up and you're moving."},{"speaker":"Daniel Franco","startTime":2647.14,"endTime":2649.42,"body":"Yeah. Whereas when you are at"},{"speaker":"Daniel Franco","startTime":2647.14,"endTime":2649.42,"body":"your desk, and you get the back"},{"speaker":"Daniel Franco","startTime":2649.42,"endTime":2654.52,"body":"the back team meetings all day"},{"speaker":"Daniel Franco","startTime":2649.42,"endTime":2654.52,"body":"long. It's you have a lot of"},{"speaker":"Daniel Franco","startTime":2654.52,"endTime":2657.46,"body":"problems with your body and your"},{"speaker":"Daniel Franco","startTime":2654.52,"endTime":2657.46,"body":"posture and everything when you"},{"speaker":"Daniel Franco","startTime":2657.46,"endTime":2660.85,"body":"get when we're done with this."},{"speaker":"Daniel Franco","startTime":2657.46,"endTime":2660.85,"body":"And he was sort of saying that's"},{"speaker":"Daniel Franco","startTime":2660.85,"endTime":2663.04,"body":"what we're going to see. Yeah,"},{"speaker":"Daniel Franco","startTime":2660.85,"endTime":2663.04,"body":"going back to the businesses"},{"speaker":"Daniel Franco","startTime":2663.04,"endTime":2665.68,"body":"amazing conversation, most"},{"speaker":"Daniel Franco","startTime":2663.04,"endTime":2665.68,"body":"people haven't actually really"},{"speaker":"Daniel Franco","startTime":2665.68,"endTime":2666.31,"body":"thought about it."},{"speaker":"Shayne Harris","startTime":2666.34,"endTime":2668.56,"body":"Now I agree. And"},{"speaker":"Shayne Harris","startTime":2666.34,"endTime":2668.56,"body":"the other piece that I think is"},{"speaker":"Shayne Harris","startTime":2668.56,"endTime":2672.52,"body":"really important is the balance"},{"speaker":"Shayne Harris","startTime":2668.56,"endTime":2672.52,"body":"between work and life with most"},{"speaker":"Shayne Harris","startTime":2672.52,"endTime":2676.48,"body":"people having to work from home."},{"speaker":"Shayne Harris","startTime":2672.52,"endTime":2676.48,"body":"It's a it's already a challenge"},{"speaker":"Shayne Harris","startTime":2676.48,"endTime":2679.24,"body":"or you know, just injecting"},{"speaker":"Shayne Harris","startTime":2676.48,"endTime":2679.24,"body":"yourself into your traditional"},{"speaker":"Shayne Harris","startTime":2679.24,"endTime":2682.54,"body":"home life. But a really"},{"speaker":"Shayne Harris","startTime":2679.24,"endTime":2682.54,"body":"important part of that is making"},{"speaker":"Shayne Harris","startTime":2682.54,"endTime":2687.67,"body":"sure that you can try and keep"},{"speaker":"Shayne Harris","startTime":2682.54,"endTime":2687.67,"body":"that balance and not all of a"},{"speaker":"Shayne Harris","startTime":2687.67,"endTime":2692.53,"body":"sudden be working another 10 or"},{"speaker":"Shayne Harris","startTime":2687.67,"endTime":2692.53,"body":"15%. And we're seeing that a lot"},{"speaker":"Shayne Harris","startTime":2692.56,"endTime":2695.11,"body":"but we're seeing organizations"},{"speaker":"Shayne Harris","startTime":2692.56,"endTime":2695.11,"body":"are really proactively"},{"speaker":"Shayne Harris","startTime":2695.11,"endTime":2698.47,"body":"supporting their workforce to"},{"speaker":"Shayne Harris","startTime":2695.11,"endTime":2698.47,"body":"make sure that they do have a"},{"speaker":"Shayne Harris","startTime":2698.47,"endTime":2700.9,"body":"work life balance and yeah, and"},{"speaker":"Shayne Harris","startTime":2698.47,"endTime":2700.9,"body":"that That's a really important"},{"speaker":"Shayne Harris","startTime":2700.9,"endTime":2704.77,"body":"part of making sure that, you"},{"speaker":"Shayne Harris","startTime":2700.9,"endTime":2704.77,"body":"know, people continue to be, you"},{"speaker":"Shayne Harris","startTime":2704.77,"endTime":2707.95,"body":"know, work positively. Yeah."},{"speaker":"Shayne Harris","startTime":2704.77,"endTime":2707.95,"body":"Life part two,"},{"speaker":"Daniel Franco","startTime":2707.98,"endTime":2710.11,"body":"one of the"},{"speaker":"Daniel Franco","startTime":2707.98,"endTime":2710.11,"body":"absolute keys to productivity is"},{"speaker":"Daniel Franco","startTime":2710.11,"endTime":2713.83,"body":"rest. Yeah. And sleep. And"},{"speaker":"Daniel Franco","startTime":2710.11,"endTime":2713.83,"body":"people just think that needs to"},{"speaker":"Daniel Franco","startTime":2714.16,"endTime":2718.06,"body":"happen. And rest doesn't need to"},{"speaker":"Daniel Franco","startTime":2714.16,"endTime":2718.06,"body":"mean, you know, kick your feet"},{"speaker":"Daniel Franco","startTime":2718.06,"endTime":2721.81,"body":"up and watch a Netflix movie can"},{"speaker":"Daniel Franco","startTime":2718.06,"endTime":2721.81,"body":"mean you know, going for a walk,"},{"speaker":"Daniel Franco","startTime":2722.14,"endTime":2726.01,"body":"doing going, you know, if I know"},{"speaker":"Daniel Franco","startTime":2722.14,"endTime":2726.01,"body":"you, they're 45 doing 45 or"},{"speaker":"Daniel Franco","startTime":2726.04,"endTime":2728.71,"body":"you're doing some exercise"},{"speaker":"Daniel Franco","startTime":2726.04,"endTime":2728.71,"body":"program or anything that you can"},{"speaker":"Daniel Franco","startTime":2728.71,"endTime":2731.65,"body":"just get up and get that blood"},{"speaker":"Daniel Franco","startTime":2728.71,"endTime":2731.65,"body":"moving and flowing. Yeah. Like,"},{"speaker":"Daniel Franco","startTime":2731.65,"endTime":2735.19,"body":"that's also rest, because it's,"},{"speaker":"Daniel Franco","startTime":2731.65,"endTime":2735.19,"body":"it's rest from your everyday"},{"speaker":"Daniel Franco","startTime":2735.64,"endTime":2737.86,"body":"thinking the monotony of the"},{"speaker":"Daniel Franco","startTime":2735.64,"endTime":2737.86,"body":"work life, I"},{"speaker":"Shayne Harris","startTime":2737.86,"endTime":2740.5,"body":"guess. Yeah. And"},{"speaker":"Shayne Harris","startTime":2737.86,"endTime":2740.5,"body":"it's and it's, it's mental rest"},{"speaker":"Shayne Harris","startTime":2740.5,"endTime":2744.34,"body":"as well. It is stopping and"},{"speaker":"Shayne Harris","startTime":2740.5,"endTime":2744.34,"body":"doing something else. Yeah, it's"},{"speaker":"Shayne Harris","startTime":2744.37,"endTime":2747.31,"body":"Yeah, it's it's the it's the"},{"speaker":"Shayne Harris","startTime":2744.37,"endTime":2747.31,"body":"it's really important."},{"speaker":"Daniel Franco","startTime":2748.83,"endTime":2750.99,"body":"So one last"},{"speaker":"Daniel Franco","startTime":2748.83,"endTime":2750.99,"body":"question. In regards to that."},{"speaker":"Daniel Franco","startTime":2750.99,"endTime":2754.32,"body":"I've I'm interested in the"},{"speaker":"Daniel Franco","startTime":2750.99,"endTime":2754.32,"body":"future of what the IT will looks"},{"speaker":"Daniel Franco","startTime":2754.32,"endTime":2758.31,"body":"like. We're very much future. So"},{"speaker":"Daniel Franco","startTime":2754.32,"endTime":2758.31,"body":"I guess I'm thinking is that if"},{"speaker":"Daniel Franco","startTime":2758.31,"endTime":2760.35,"body":"you guys got anything, you just"},{"speaker":"Daniel Franco","startTime":2758.31,"endTime":2760.35,"body":"think on the books is there?"},{"speaker":"Daniel Franco","startTime":2760.56,"endTime":2763.35,"body":"What do you what are some big"},{"speaker":"Daniel Franco","startTime":2760.56,"endTime":2763.35,"body":"changes? Like I know, this ITC,"},{"speaker":"Daniel Franco","startTime":2763.92,"endTime":2767.28,"body":"devices or services is great to"},{"speaker":"Daniel Franco","startTime":2763.92,"endTime":2767.28,"body":"growing thing? Is there anything"},{"speaker":"Daniel Franco","startTime":2767.28,"endTime":2770.01,"body":"else that sort of that you've"},{"speaker":"Daniel Franco","startTime":2767.28,"endTime":2770.01,"body":"sort of, you've been wowed? I"},{"speaker":"Daniel Franco","startTime":2770.01,"endTime":2772.62,"body":"mean, you travel the world. And"},{"speaker":"Daniel Franco","startTime":2770.01,"endTime":2772.62,"body":"you see some of the best"},{"speaker":"Daniel Franco","startTime":2772.62,"endTime":2775.89,"body":"technologies, what's something"},{"speaker":"Daniel Franco","startTime":2772.62,"endTime":2775.89,"body":"on the horizon that you've been"},{"speaker":"Daniel Franco","startTime":2775.89,"endTime":2776.7,"body":"wowed by?"},{"speaker":"Shayne Harris","startTime":2776.8,"endTime":2779.5,"body":"Yeah, there's"},{"speaker":"Shayne Harris","startTime":2776.8,"endTime":2779.5,"body":"everything, everything that the"},{"speaker":"Shayne Harris","startTime":2779.5,"endTime":2784.78,"body":"we're doing is which our love is"},{"speaker":"Shayne Harris","startTime":2779.5,"endTime":2784.78,"body":"is focused on smart. So as an"},{"speaker":"Shayne Harris","startTime":2784.78,"endTime":2789.37,"body":"example, smart IoT, smart,"},{"speaker":"Shayne Harris","startTime":2784.78,"endTime":2789.37,"body":"retail, smart cities, smart"},{"speaker":"Shayne Harris","startTime":2789.37,"endTime":2793.21,"body":"infrastructure, so better"},{"speaker":"Shayne Harris","startTime":2789.37,"endTime":2793.21,"body":"connections between people and"},{"speaker":"Shayne Harris","startTime":2793.21,"endTime":2797.86,"body":"technology, and a more, making"},{"speaker":"Shayne Harris","startTime":2793.21,"endTime":2797.86,"body":"sure that the businesses that"},{"speaker":"Shayne Harris","startTime":2797.86,"endTime":2801.07,"body":"we're working with, we're trying"},{"speaker":"Shayne Harris","startTime":2797.86,"endTime":2801.07,"body":"to help them solve their"},{"speaker":"Shayne Harris","startTime":2801.07,"endTime":2804.61,"body":"problems. So that that's a"},{"speaker":"Shayne Harris","startTime":2801.07,"endTime":2804.61,"body":"really important part of what we"},{"speaker":"Shayne Harris","startTime":2804.61,"endTime":2808.0,"body":"do. I think, as an example,"},{"speaker":"Shayne Harris","startTime":2804.61,"endTime":2808.0,"body":"we're really strong in in the"},{"speaker":"Shayne Harris","startTime":2808.0,"endTime":2812.14,"body":"space of supercomputers. And"},{"speaker":"Shayne Harris","startTime":2808.0,"endTime":2812.14,"body":"effectively, all a supercomputer"},{"speaker":"Shayne Harris","startTime":2812.14,"endTime":2816.55,"body":"is is a large computer that can"},{"speaker":"Shayne Harris","startTime":2812.14,"endTime":2816.55,"body":"crunch a large amount of data in"},{"speaker":"Shayne Harris","startTime":2816.55,"endTime":2819.55,"body":"near real time. Now, the reason"},{"speaker":"Shayne Harris","startTime":2816.55,"endTime":2819.55,"body":"that's important is for people"},{"speaker":"Shayne Harris","startTime":2819.55,"endTime":2823.93,"body":"that are doing research in"},{"speaker":"Shayne Harris","startTime":2819.55,"endTime":2823.93,"body":"trying to solve particular"},{"speaker":"Shayne Harris","startTime":2823.93,"endTime":2830.02,"body":"problems around it could be"},{"speaker":"Shayne Harris","startTime":2823.93,"endTime":2830.02,"body":"droughts or health. Yeah. Trying"},{"speaker":"Shayne Harris","startTime":2830.02,"endTime":2834.31,"body":"to find a solution for COVID."},{"speaker":"Shayne Harris","startTime":2830.02,"endTime":2834.31,"body":"You know, how do we how do we"},{"speaker":"Shayne Harris","startTime":2834.34,"endTime":2838.51,"body":"properly support that? So a lot"},{"speaker":"Shayne Harris","startTime":2834.34,"endTime":2838.51,"body":"of what Lenovo is doing is"},{"speaker":"Shayne Harris","startTime":2838.54,"endTime":2840.85,"body":"working closely with"},{"speaker":"Shayne Harris","startTime":2838.54,"endTime":2840.85,"body":"organizations to understand the"},{"speaker":"Shayne Harris","startTime":2840.85,"endTime":2843.91,"body":"problems they're trying to"},{"speaker":"Shayne Harris","startTime":2840.85,"endTime":2843.91,"body":"solve, and then coming up with a"},{"speaker":"Shayne Harris","startTime":2843.91,"endTime":2848.5,"body":"technology technology to support"},{"speaker":"Shayne Harris","startTime":2843.91,"endTime":2848.5,"body":"that. So I think that that, for"},{"speaker":"Shayne Harris","startTime":2848.5,"endTime":2852.16,"body":"me is a really important part of"},{"speaker":"Shayne Harris","startTime":2848.5,"endTime":2852.16,"body":"what we're doing the IoT piece."},{"speaker":"Daniel Franco","startTime":2852.55,"endTime":2854.83,"body":"So internet of"},{"speaker":"Daniel Franco","startTime":2852.55,"endTime":2854.83,"body":"things for those Yeah, Internet"},{"speaker":"Daniel Franco","startTime":2854.83,"endTime":2858.37,"body":"of Things, you know, what can"},{"speaker":"Daniel Franco","startTime":2854.83,"endTime":2858.37,"body":"you explain that, you know, in a"},{"speaker":"Daniel Franco","startTime":2858.37,"endTime":2858.94,"body":"nutshell,"},{"speaker":"Shayne Harris","startTime":2859.57,"endTime":2863.38,"body":"so it's it's"},{"speaker":"Shayne Harris","startTime":2859.57,"endTime":2863.38,"body":"basically providing getting"},{"speaker":"Shayne Harris","startTime":2863.38,"endTime":2868.09,"body":"devices, anything and everything"},{"speaker":"Shayne Harris","startTime":2863.38,"endTime":2868.09,"body":"to be connected to the internet,"},{"speaker":"Shayne Harris","startTime":2868.09,"endTime":2874.45,"body":"so you can share that data and"},{"speaker":"Shayne Harris","startTime":2868.09,"endTime":2874.45,"body":"make your last or potentially a"},{"speaker":"Shayne Harris","startTime":2874.45,"endTime":2877.9,"body":"little bit easier, a little bit"},{"speaker":"Shayne Harris","startTime":2874.45,"endTime":2877.9,"body":"more efficient, a little bit"},{"speaker":"Shayne Harris","startTime":2877.9,"endTime":2878.56,"body":"fuller,"},{"speaker":"Daniel Franco","startTime":2879.129,"endTime":2881.529,"body":"make your life"},{"speaker":"Daniel Franco","startTime":2879.129,"endTime":2881.529,"body":"easier, everyone we think I was"},{"speaker":"Daniel Franco","startTime":2881.529,"endTime":2883.749,"body":"gonna, that has a power cord is"},{"speaker":"Daniel Franco","startTime":2881.529,"endTime":2883.749,"body":"going to be"},{"speaker":"Shayne Harris","startTime":2884.109,"endTime":2887.169,"body":"a really, really"},{"speaker":"Shayne Harris","startTime":2884.109,"endTime":2887.169,"body":"simple example is say, a fridge."},{"speaker":"Shayne Harris","startTime":2887.199,"endTime":2890.199,"body":"You know, most fridges now have"},{"speaker":"Shayne Harris","startTime":2887.199,"endTime":2890.199,"body":"an internet connection where"},{"speaker":"Shayne Harris","startTime":2890.199,"endTime":2893.529,"body":"they they understand to a"},{"speaker":"Shayne Harris","startTime":2890.199,"endTime":2893.529,"body":"certain level, what goes into"},{"speaker":"Shayne Harris","startTime":2893.529,"endTime":2896.979,"body":"the fridge and they can connect"},{"speaker":"Shayne Harris","startTime":2893.529,"endTime":2896.979,"body":"back into your local supermarket"},{"speaker":"Shayne Harris","startTime":2896.979,"endTime":2901.689,"body":"to potentially for you know,"},{"speaker":"Shayne Harris","startTime":2896.979,"endTime":2901.689,"body":"food or anything that is running"},{"speaker":"Shayne Harris","startTime":2901.689,"endTime":2904.569,"body":"out, you know, so whether you go"},{"speaker":"Shayne Harris","startTime":2901.689,"endTime":2904.569,"body":"to the supermarket and just"},{"speaker":"Shayne Harris","startTime":2904.569,"endTime":2908.559,"body":"collect what has been ordered on"},{"speaker":"Shayne Harris","startTime":2904.569,"endTime":2908.559,"body":"your behalf by your fridge, or,"},{"speaker":"Shayne Harris","startTime":2908.799,"endTime":2910.179,"body":"or it gets delivered"},{"speaker":"Daniel Franco","startTime":2910.39,"endTime":2912.46,"body":"by the fridge"},{"speaker":"Daniel Franco","startTime":2910.39,"endTime":2912.46,"body":"like that. get burned out pretty"},{"speaker":"Daniel Franco","startTime":2912.46,"endTime":2912.76,"body":"quickly."},{"speaker":"Shayne Harris","startTime":2913.84,"endTime":2916.27,"body":"Yeah, definitely."},{"speaker":"Shayne Harris","startTime":2913.84,"endTime":2916.27,"body":"I mean, that's a that's a it's a"},{"speaker":"Shayne Harris","startTime":2916.27,"endTime":2919.75,"body":"simple example. But you know,"},{"speaker":"Shayne Harris","startTime":2916.27,"endTime":2919.75,"body":"cars as well. Oh, yeah, that's,"},{"speaker":"Shayne Harris","startTime":2919.75,"endTime":2921.01,"body":"that's another really, really"},{"speaker":"Daniel Franco","startTime":2921.01,"endTime":2923.53,"body":"you can turn"},{"speaker":"Daniel Franco","startTime":2921.01,"endTime":2923.53,"body":"someone was telling me I've got"},{"speaker":"Daniel Franco","startTime":2924.28,"endTime":2927.79,"body":"won't go into it. But you can"},{"speaker":"Daniel Franco","startTime":2924.28,"endTime":2927.79,"body":"turn on an app in the app, you"},{"speaker":"Daniel Franco","startTime":2927.79,"endTime":2931.36,"body":"can just turn on like that. I"},{"speaker":"Daniel Franco","startTime":2927.79,"endTime":2931.36,"body":"know, this might sound a bit bit"},{"speaker":"Daniel Franco","startTime":2931.36,"endTime":2934.63,"body":"flippant, but you can turn on"},{"speaker":"Daniel Franco","startTime":2931.36,"endTime":2934.63,"body":"the steering wheel heater"},{"speaker":"Daniel Franco","startTime":2935.14,"endTime":2937.12,"body":"through your app. I didn't know"},{"speaker":"Daniel Franco","startTime":2935.14,"endTime":2937.12,"body":"you"},{"speaker":"Shayne Harris","startTime":2938.44,"endTime":2940.6,"body":"turn the heat on"},{"speaker":"Shayne Harris","startTime":2938.44,"endTime":2940.6,"body":"your seat. Yeah, exactly. Before"},{"speaker":"Shayne Harris","startTime":2940.6,"endTime":2943.54,"body":"you get in the car, when you"},{"speaker":"Shayne Harris","startTime":2940.6,"endTime":2943.54,"body":"wake up as an early morning"},{"speaker":"Shayne Harris","startTime":2943.54,"endTime":2946.51,"body":"exerciser, definitely, you can"},{"speaker":"Shayne Harris","startTime":2943.54,"endTime":2946.51,"body":"turn the engine on for your car"},{"speaker":"Shayne Harris","startTime":2946.51,"endTime":2950.32,"body":"from from your app. So there's"},{"speaker":"Shayne Harris","startTime":2946.51,"endTime":2950.32,"body":"so many real world applications,"},{"speaker":"Shayne Harris","startTime":2950.86,"endTime":2954.4,"body":"either helping the consumer"},{"speaker":"Shayne Harris","startTime":2950.86,"endTime":2954.4,"body":"with, you know, with their life"},{"speaker":"Shayne Harris","startTime":2954.4,"endTime":2957.79,"body":"or or helping large"},{"speaker":"Shayne Harris","startTime":2954.4,"endTime":2957.79,"body":"organizations solve some of the,"},{"speaker":"Shayne Harris","startTime":2957.82,"endTime":2960.4,"body":"you know, serious challenges"},{"speaker":"Shayne Harris","startTime":2957.82,"endTime":2960.4,"body":"that they have as well. So I"},{"speaker":"Shayne Harris","startTime":2960.4,"endTime":2965.77,"body":"think the smart component of of"},{"speaker":"Shayne Harris","startTime":2960.4,"endTime":2965.77,"body":"what we're doing is really"},{"speaker":"Shayne Harris","startTime":2965.77,"endTime":2968.68,"body":"interesting. And it's evolving"},{"speaker":"Shayne Harris","startTime":2965.77,"endTime":2968.68,"body":"really quickly, I think,"},{"speaker":"Daniel Franco","startTime":2968.77,"endTime":2973.48,"body":"yeah, well, and"},{"speaker":"Daniel Franco","startTime":2968.77,"endTime":2973.48,"body":"so the supercomputers that AI as"},{"speaker":"Daniel Franco","startTime":2973.48,"endTime":2974.74,"body":"well as to help. Yeah,"},{"speaker":"Shayne Harris","startTime":2974.77,"endTime":2976.69,"body":"artificial"},{"speaker":"Shayne Harris","startTime":2974.77,"endTime":2976.69,"body":"intelligence is a really"},{"speaker":"Shayne Harris","startTime":2976.69,"endTime":2980.83,"body":"important part of it. I think"},{"speaker":"Shayne Harris","startTime":2976.69,"endTime":2980.83,"body":"the for me, where I see so much"},{"speaker":"Shayne Harris","startTime":2980.83,"endTime":2986.2,"body":"of the benefit is in that the"},{"speaker":"Shayne Harris","startTime":2980.83,"endTime":2986.2,"body":"research part, you know, a lot"},{"speaker":"Shayne Harris","startTime":2986.2,"endTime":2989.71,"body":"of research organizations and"},{"speaker":"Shayne Harris","startTime":2986.2,"endTime":2989.71,"body":"universities that do such an"},{"speaker":"Shayne Harris","startTime":2989.71,"endTime":2995.23,"body":"important part of, you know,"},{"speaker":"Shayne Harris","startTime":2989.71,"endTime":2995.23,"body":"finding cures for different"},{"speaker":"Shayne Harris","startTime":2995.83,"endTime":2998.68,"body":"challenges that we see around"},{"speaker":"Shayne Harris","startTime":2995.83,"endTime":2998.68,"body":"the world that that I think is"},{"speaker":"Shayne Harris","startTime":2998.68,"endTime":3001.56,"body":"the really interesting piece."},{"speaker":"Shayne Harris","startTime":2998.68,"endTime":3001.56,"body":"How we're helping them, you"},{"speaker":"Shayne Harris","startTime":3001.56,"endTime":3004.95,"body":"know, find those cures a little"},{"speaker":"Shayne Harris","startTime":3001.56,"endTime":3004.95,"body":"bit quicker, and a little bit"},{"speaker":"Shayne Harris","startTime":3004.95,"endTime":3009.9,"body":"more efficiently. 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So again,"},{"speaker":"Shayne Harris","startTime":3063.75,"endTime":3067.74,"body":"bringing data from different"},{"speaker":"Shayne Harris","startTime":3063.75,"endTime":3067.74,"body":"industry verticals, and merging"},{"speaker":"Shayne Harris","startTime":3067.74,"endTime":3071.16,"body":"it together to understand how"},{"speaker":"Shayne Harris","startTime":3067.74,"endTime":3071.16,"body":"they can, how farmers, as an"},{"speaker":"Shayne Harris","startTime":3071.16,"endTime":3074.82,"body":"example, can avoid plant"},{"speaker":"Shayne Harris","startTime":3071.16,"endTime":3074.82,"body":"planting where there's going to"},{"speaker":"Shayne Harris","startTime":3074.82,"endTime":3078.93,"body":"be a drought, you know, so it's"},{"speaker":"Shayne Harris","startTime":3074.82,"endTime":3078.93,"body":"helping industries become a"},{"speaker":"Shayne Harris","startTime":3078.93,"endTime":3081.81,"body":"little bit more sustainable and"},{"speaker":"Shayne Harris","startTime":3078.93,"endTime":3081.81,"body":"a little bit more efficient and"},{"speaker":"Shayne Harris","startTime":3081.81,"endTime":3085.26,"body":"effective as well. And again, I"},{"speaker":"Shayne Harris","startTime":3081.81,"endTime":3085.26,"body":"think it makes make sure that,"},{"speaker":"Shayne Harris","startTime":3085.62,"endTime":3089.04,"body":"you know, the farming industry"},{"speaker":"Shayne Harris","startTime":3085.62,"endTime":3089.04,"body":"as well, you know, they can"},{"speaker":"Shayne Harris","startTime":3089.04,"endTime":3091.2,"body":"continue to do what they love"},{"speaker":"Shayne Harris","startTime":3089.04,"endTime":3091.2,"body":"doing. And that's, you know,"},{"speaker":"Shayne Harris","startTime":3091.23,"endTime":3094.53,"body":"being a farmer. 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Yeah."},{"speaker":"Daniel Franco","startTime":3112.44,"endTime":3114.96,"body":"Well, we won't"},{"speaker":"Daniel Franco","startTime":3112.44,"endTime":3114.96,"body":"keep you much longer now you've"},{"speaker":"Daniel Franco","startTime":3114.96,"endTime":3119.19,"body":"got to shoot off to meaning"},{"speaker":"Daniel Franco","startTime":3114.96,"endTime":3119.19,"body":"after this. So good. There's"},{"speaker":"Daniel Franco","startTime":3119.19,"endTime":3122.58,"body":"been great joy. Thank you. I do"},{"speaker":"Daniel Franco","startTime":3119.19,"endTime":3122.58,"body":"like to ask a few little"},{"speaker":"Daniel Franco","startTime":3122.58,"endTime":3129.12,"body":"quickfire questions at the end."},{"speaker":"Daniel Franco","startTime":3122.58,"endTime":3129.12,"body":"Okay. Yeah, I did. You don't"},{"speaker":"Daniel Franco","startTime":3129.27,"endTime":3131.97,"body":"know. You don't know to be"},{"speaker":"Daniel Franco","startTime":3129.27,"endTime":3131.97,"body":"consumer of podcasts, you may"},{"speaker":"Daniel Franco","startTime":3131.97,"endTime":3134.01,"body":"not have heard something you may"},{"speaker":"Daniel Franco","startTime":3131.97,"endTime":3134.01,"body":"not have be prepared for this,"},{"speaker":"Daniel Franco","startTime":3134.01,"endTime":3140.58,"body":"which is kind of cool. Are you a"},{"speaker":"Daniel Franco","startTime":3134.01,"endTime":3140.58,"body":"big reader? And if you are, what"},{"speaker":"Daniel Franco","startTime":3140.58,"endTime":3144.39,"body":"is your favorite book? Like? We"},{"speaker":"Daniel Franco","startTime":3140.58,"endTime":3144.39,"body":"talk a lot about books on these"},{"speaker":"Daniel Franco","startTime":3144.39,"endTime":3147.36,"body":"podcasts. And people are sharing"},{"speaker":"Daniel Franco","startTime":3144.39,"endTime":3147.36,"body":"ideas about what they can read"},{"speaker":"Daniel Franco","startTime":3147.36,"endTime":3149.55,"body":"what they can't read fiction,"},{"speaker":"Daniel Franco","startTime":3147.36,"endTime":3149.55,"body":"nonfiction, that doesn't really"},{"speaker":"Daniel Franco","startTime":3149.55,"endTime":3153.03,"body":"matter. But what is something"},{"speaker":"Daniel Franco","startTime":3149.55,"endTime":3153.03,"body":"that you you look on to and go?"},{"speaker":"Daniel Franco","startTime":3153.03,"endTime":3156.9,"body":"Yeah, that's, and if it's not a"},{"speaker":"Daniel Franco","startTime":3153.03,"endTime":3156.9,"body":"book, or a documentary, or a TED"},{"speaker":"Daniel Franco","startTime":3156.9,"endTime":3159.33,"body":"talk, or something like that,"},{"speaker":"Daniel Franco","startTime":3156.9,"endTime":3159.33,"body":"but you've gone well, I've"},{"speaker":"Daniel Franco","startTime":3159.33,"endTime":3163.14,"body":"learned, or I've gained from"},{"speaker":"Daniel Franco","startTime":3159.33,"endTime":3163.14,"body":"experience, definitely."},{"speaker":"Shayne Harris","startTime":3164.19,"endTime":3168.51,"body":"I'm a big, big,"},{"speaker":"Shayne Harris","startTime":3164.19,"endTime":3168.51,"body":"big book reader. Great. I've,"},{"speaker":"Shayne Harris","startTime":3168.72,"endTime":3173.97,"body":"I've kind of moved from not"},{"speaker":"Shayne Harris","startTime":3168.72,"endTime":3173.97,"body":"really the self help books, but"},{"speaker":"Shayne Harris","startTime":3173.97,"endTime":3177.15,"body":"you know, the motivational how"},{"speaker":"Shayne Harris","startTime":3173.97,"endTime":3177.15,"body":"to how to kind of consistently"},{"speaker":"Shayne Harris","startTime":3177.15,"endTime":3181.86,"body":"improve, yeah, how you're doing"},{"speaker":"Shayne Harris","startTime":3177.15,"endTime":3181.86,"body":"things. So I've moved from that."},{"speaker":"Shayne Harris","startTime":3181.89,"endTime":3187.35,"body":"And I found myself reading"},{"speaker":"Shayne Harris","startTime":3181.89,"endTime":3187.35,"body":"books, where it focuses on"},{"speaker":"Shayne Harris","startTime":3188.88,"endTime":3193.53,"body":"interesting people in history"},{"speaker":"Shayne Harris","startTime":3188.88,"endTime":3193.53,"body":"and how they changed industries"},{"speaker":"Shayne Harris","startTime":3193.53,"endTime":3196.92,"body":"or change people's thinking"},{"speaker":"Shayne Harris","startTime":3193.53,"endTime":3196.92,"body":"disrupted and why they did why"},{"speaker":"Shayne Harris","startTime":3196.92,"endTime":3199.74,"body":"they did that specifically. So I"},{"speaker":"Shayne Harris","startTime":3196.92,"endTime":3199.74,"body":"found myself the last couple of"},{"speaker":"Shayne Harris","startTime":3199.74,"endTime":3202.8,"body":"books that I've been reading"},{"speaker":"Shayne Harris","startTime":3199.74,"endTime":3202.8,"body":"have been focused really on, on"},{"speaker":"Shayne Harris","startTime":3202.8,"endTime":3206.19,"body":"history. And yeah, those"},{"speaker":"Shayne Harris","startTime":3202.8,"endTime":3206.19,"body":"disruptors in history and how"},{"speaker":"Shayne Harris","startTime":3206.19,"endTime":3211.41,"body":"they've changed the legal ones."},{"speaker":"Shayne Harris","startTime":3206.19,"endTime":3211.41,"body":"Off the top of my head, I can't"},{"speaker":"Shayne Harris","startTime":3211.41,"endTime":3213.51,"body":"think of the book that I'm"},{"speaker":"Shayne Harris","startTime":3211.41,"endTime":3213.51,"body":"reading the name of the book"},{"speaker":"Shayne Harris","startTime":3213.51,"endTime":3217.23,"body":"that I'm reading at the moment,"},{"speaker":"Shayne Harris","startTime":3213.51,"endTime":3217.23,"body":"but it's, I should I should, I"},{"speaker":"Shayne Harris","startTime":3217.23,"endTime":3220.29,"body":"should I should have come"},{"speaker":"Shayne Harris","startTime":3217.23,"endTime":3220.29,"body":"prepared. Yeah."},{"speaker":"Daniel Franco","startTime":3220.44,"endTime":3222.69,"body":"Is there a book"},{"speaker":"Daniel Franco","startTime":3220.44,"endTime":3222.69,"body":"that you've gifted? So if"},{"speaker":"Daniel Franco","startTime":3222.69,"endTime":3225.39,"body":"someone has come to you in a lot"},{"speaker":"Daniel Franco","startTime":3222.69,"endTime":3225.39,"body":"of people would come to you and"},{"speaker":"Daniel Franco","startTime":3225.39,"endTime":3228.45,"body":"say, Shane, you know, grow my"},{"speaker":"Daniel Franco","startTime":3225.39,"endTime":3228.45,"body":"career, I want to move up the"},{"speaker":"Daniel Franco","startTime":3228.45,"endTime":3232.59,"body":"ranks a little bit. what's"},{"speaker":"Daniel Franco","startTime":3228.45,"endTime":3232.59,"body":"what's the general books that"},{"speaker":"Daniel Franco","startTime":3232.59,"endTime":3234.06,"body":"you might recommend to them too?"},{"speaker":"Shayne Harris","startTime":3236.07,"endTime":3237.96,"body":"Good. It's a good"},{"speaker":"Shayne Harris","startTime":3236.07,"endTime":3237.96,"body":"question. Well, Nova has"},{"speaker":"Shayne Harris","startTime":3237.96,"endTime":3243.99,"body":"actually got a book on culture."},{"speaker":"Shayne Harris","startTime":3237.96,"endTime":3243.99,"body":"Yeah. That our chief culture"},{"speaker":"Shayne Harris","startTime":3243.99,"endTime":3249.9,"body":"officer wrote, she's been she's"},{"speaker":"Shayne Harris","startTime":3243.99,"endTime":3249.9,"body":"been in the Lenovo for 15 plus"},{"speaker":"Shayne Harris","startTime":3249.9,"endTime":3252.48,"body":"years. And it's literally a book"},{"speaker":"Shayne Harris","startTime":3249.9,"endTime":3252.48,"body":"as when you start in the"},{"speaker":"Shayne Harris","startTime":3252.48,"endTime":3256.86,"body":"organization is good. Yeah, and"},{"speaker":"Shayne Harris","startTime":3252.48,"endTime":3256.86,"body":"it's not, it's not really"},{"speaker":"Shayne Harris","startTime":3256.86,"endTime":3260.4,"body":"specific to Lenovo. It's more"},{"speaker":"Shayne Harris","startTime":3256.86,"endTime":3260.4,"body":"around what you know, what is"},{"speaker":"Shayne Harris","startTime":3260.4,"endTime":3263.85,"body":"culture? And why is culture so"},{"speaker":"Shayne Harris","startTime":3260.4,"endTime":3263.85,"body":"important to a business? And,"},{"speaker":"Shayne Harris","startTime":3264.3,"endTime":3268.53,"body":"you know, what, what makes"},{"speaker":"Shayne Harris","startTime":3264.3,"endTime":3268.53,"body":"culture? What makes a business"},{"speaker":"Shayne Harris","startTime":3268.53,"endTime":3271.59,"body":"successful based on on culture?"},{"speaker":"Shayne Harris","startTime":3268.53,"endTime":3271.59,"body":"So I think that's been a good"},{"speaker":"Shayne Harris","startTime":3271.59,"endTime":3274.71,"body":"one for me, you know, in I've"},{"speaker":"Shayne Harris","startTime":3271.59,"endTime":3274.71,"body":"been in Lenovo for five years"},{"speaker":"Shayne Harris","startTime":3274.71,"endTime":3278.64,"body":"and the managing people in"},{"speaker":"Shayne Harris","startTime":3274.71,"endTime":3278.64,"body":"various parts so that and most"},{"speaker":"Shayne Harris","startTime":3278.64,"endTime":3281.16,"body":"people potentially roll their"},{"speaker":"Shayne Harris","startTime":3278.64,"endTime":3281.16,"body":"eyes to begin with, because I"},{"speaker":"Shayne Harris","startTime":3281.16,"endTime":3285.24,"body":"think it's a it's a, it's a it's"},{"speaker":"Shayne Harris","startTime":3281.16,"endTime":3285.24,"body":"a one novo book, and it's not"},{"speaker":"Shayne Harris","startTime":3285.27,"endTime":3287.91,"body":"it's just it's a cultural book."},{"speaker":"Shayne Harris","startTime":3285.27,"endTime":3287.91,"body":"And it's a really interesting"},{"speaker":"Shayne Harris","startTime":3287.91,"endTime":3288.36,"body":"read."},{"speaker":"Daniel Franco","startTime":3288.6,"endTime":3290.94,"body":"Your culture is"},{"speaker":"Daniel Franco","startTime":3288.6,"endTime":3290.94,"body":"culture, really, it's not."},{"speaker":"Daniel Franco","startTime":3291.36,"endTime":3292.14,"body":"However, it"},{"speaker":"Shayne Harris","startTime":3292.14,"endTime":3294.78,"body":"is the most"},{"speaker":"Shayne Harris","startTime":3292.14,"endTime":3294.78,"body":"important part. Absolutely. The"},{"speaker":"Shayne Harris","startTime":3294.78,"endTime":3297.42,"body":"success of any organization"},{"speaker":"Shayne Harris","startTime":3294.78,"endTime":3297.42,"body":"without doubt. Thank you for"},{"speaker":"Shayne Harris","startTime":3297.42,"endTime":3297.72,"body":"that. We"},{"speaker":"Daniel Franco","startTime":3297.72,"endTime":3299.61,"body":"didn't pay you to"},{"speaker":"Daniel Franco","startTime":3297.72,"endTime":3299.61,"body":"say that either. So that's"},{"speaker":"Daniel Franco","startTime":3299.61,"endTime":3303.78,"body":"great. So if I'm gonna ask you a"},{"speaker":"Daniel Franco","startTime":3299.61,"endTime":3303.78,"body":"question, are you I see you've"},{"speaker":"Daniel Franco","startTime":3303.78,"endTime":3307.44,"body":"got is that that's a ThinkPad."},{"speaker":"Daniel Franco","startTime":3303.78,"endTime":3307.44,"body":"And what's that phone?"},{"speaker":"Shayne Harris","startTime":3308.14,"endTime":3311.32,"body":"That is? That's a"},{"speaker":"Shayne Harris","startTime":3308.14,"endTime":3311.32,"body":"very worn out Samsung"},{"speaker":"Shayne Harris","startTime":3313.33,"endTime":3316.18,"body":"an x one Yoga is"},{"speaker":"Daniel Franco","startTime":3316.21,"endTime":3321.1,"body":"x one yoga, if if"},{"speaker":"Daniel Franco","startTime":3316.21,"endTime":3321.1,"body":"Lenovo wasn't around, what would"},{"speaker":"Daniel Franco","startTime":3321.1,"endTime":3321.49,"body":"you buy?"},{"speaker":"Shayne Harris","startTime":3324.1,"endTime":3328.57,"body":"That's a good"},{"speaker":"Shayne Harris","startTime":3324.1,"endTime":3328.57,"body":"question. I'd probably, I mean,"},{"speaker":"Shayne Harris","startTime":3328.57,"endTime":3332.83,"body":"any one of our competitors make"},{"speaker":"Shayne Harris","startTime":3328.57,"endTime":3332.83,"body":"great products as well. And I"},{"speaker":"Shayne Harris","startTime":3332.83,"endTime":3335.35,"body":"guess that's, and that's the"},{"speaker":"Shayne Harris","startTime":3332.83,"endTime":3335.35,"body":"challenge. And that's why we,"},{"speaker":"Shayne Harris","startTime":3335.77,"endTime":3338.53,"body":"you know, we've been evolving"},{"speaker":"Shayne Harris","startTime":3335.77,"endTime":3338.53,"body":"and other industries are"},{"speaker":"Shayne Harris","startTime":3338.53,"endTime":3344.65,"body":"evolving because that this is"},{"speaker":"Shayne Harris","startTime":3338.53,"endTime":3344.65,"body":"really well made by us and our"},{"speaker":"Shayne Harris","startTime":3344.65,"endTime":3347.89,"body":"competitors. So this is highly"},{"speaker":"Shayne Harris","startTime":3344.65,"endTime":3347.89,"body":"commoditized. And, and, and"},{"speaker":"Shayne Harris","startTime":3347.89,"endTime":3350.59,"body":"there's, you know, there's, I"},{"speaker":"Shayne Harris","startTime":3347.89,"endTime":3350.59,"body":"mean, everyone makes it slightly"},{"speaker":"Shayne Harris","startTime":3350.59,"endTime":3352.9,"body":"differently. And that's what"},{"speaker":"Shayne Harris","startTime":3350.59,"endTime":3352.9,"body":"makes it so valuable. So"},{"speaker":"Daniel Franco","startTime":3354.58,"endTime":3355.51,"body":"you're deflecting"},{"speaker":"Daniel Franco","startTime":3354.58,"endTime":3355.51,"body":"here,"},{"speaker":"Shayne Harris","startTime":3355.57,"endTime":3357.85,"body":"I'm not, I'm not"},{"speaker":"Shayne Harris","startTime":3355.57,"endTime":3357.85,"body":"too fussy. Maybe an apple?"},{"speaker":"Daniel Franco","startTime":3358.0,"endTime":3359.74,"body":"Yeah. Okay, there"},{"speaker":"Daniel Franco","startTime":3358.0,"endTime":3359.74,"body":"you go. Well done."},{"speaker":"Daniel Franco","startTime":3361.24,"endTime":3366.01,"body":"because you want the little logo"},{"speaker":"Daniel Franco","startTime":3361.24,"endTime":3366.01,"body":"on the back, so I can see you've"},{"speaker":"Daniel Franco","startTime":3366.01,"endTime":3368.8,"body":"got an apple. You know, I'm"},{"speaker":"Daniel Franco","startTime":3366.01,"endTime":3368.8,"body":"convinced that's the only reason"},{"speaker":"Daniel Franco","startTime":3368.8,"endTime":3372.97,"body":"why people buy now, it is a good"},{"speaker":"Daniel Franco","startTime":3368.8,"endTime":3372.97,"body":"product. So if you had one"},{"speaker":"Daniel Franco","startTime":3372.97,"endTime":3374.29,"body":"superpower, what would it be?"},{"speaker":"Shayne Harris","startTime":3376.42,"endTime":3377.26,"body":"That's a good"},{"speaker":"Shayne Harris","startTime":3376.42,"endTime":3377.26,"body":"question."},{"speaker":"Daniel Franco","startTime":3377.29,"endTime":3379.6,"body":"It's the it's the"},{"speaker":"Daniel Franco","startTime":3377.29,"endTime":3379.6,"body":"best. I love it. I'm a massive"},{"speaker":"Daniel Franco","startTime":3379.6,"endTime":3381.82,"body":"Marvel fan. So I'm a bit of a"},{"speaker":"Daniel Franco","startTime":3379.6,"endTime":3381.82,"body":"game you know."},{"speaker":"Shayne Harris","startTime":3382.81,"endTime":3387.13,"body":"I think flying"},{"speaker":"Shayne Harris","startTime":3382.81,"endTime":3387.13,"body":"flying. Yeah. Yes. I would love"},{"speaker":"Shayne Harris","startTime":3387.13,"endTime":3390.91,"body":"to be able to, you know, have"},{"speaker":"Shayne Harris","startTime":3387.13,"endTime":3390.91,"body":"free would you feel? Absolutely."},{"speaker":"Shayne Harris","startTime":3390.91,"endTime":3393.55,"body":"I mean, the expenses, you can"},{"speaker":"Shayne Harris","startTime":3390.91,"endTime":3393.55,"body":"say?"},{"speaker":"Daniel Franco","startTime":3394.21,"endTime":3396.64,"body":"just the"},{"speaker":"Daniel Franco","startTime":3394.21,"endTime":3396.64,"body":"beginning. Well, now, especially"},{"speaker":"Daniel Franco","startTime":3396.64,"endTime":3398.56,"body":"now who needs planes? Yeah, can"},{"speaker":"Daniel Franco","startTime":3396.64,"endTime":3398.56,"body":"fly."},{"speaker":"Shayne Harris","startTime":3398.59,"endTime":3402.07,"body":"And then just how"},{"speaker":"Shayne Harris","startTime":3398.59,"endTime":3402.07,"body":"quickly he'd get from A to B as"},{"speaker":"Shayne Harris","startTime":3402.07,"endTime":3402.52,"body":"well."},{"speaker":"Daniel Franco","startTime":3402.55,"endTime":3403.75,"body":"Well, so that's,"},{"speaker":"Daniel Franco","startTime":3402.55,"endTime":3403.75,"body":"uh,"},{"speaker":"Shayne Harris","startTime":3403.99,"endTime":3407.53,"body":"but then just,"},{"speaker":"Shayne Harris","startTime":3403.99,"endTime":3407.53,"body":"you know, also you see drone"},{"speaker":"Shayne Harris","startTime":3407.53,"endTime":3410.89,"body":"footage today have you know,"},{"speaker":"Shayne Harris","startTime":3407.53,"endTime":3410.89,"body":"looking down yeah, bird's eye"},{"speaker":"Shayne Harris","startTime":3410.89,"endTime":3415.12,"body":"40. June, it's so amazing. To be"},{"speaker":"Shayne Harris","startTime":3410.89,"endTime":3415.12,"body":"able to do you know, to be able"},{"speaker":"Shayne Harris","startTime":3415.12,"endTime":3418.96,"body":"to be in the air and, and like"},{"speaker":"Shayne Harris","startTime":3415.12,"endTime":3418.96,"body":"seeing that with your own two"},{"speaker":"Shayne Harris","startTime":3418.96,"endTime":3421.93,"body":"eyes. So you got so fast, you"},{"speaker":"Shayne Harris","startTime":3418.96,"endTime":3421.93,"body":"can"},{"speaker":"Daniel Franco","startTime":3421.93,"endTime":3422.62,"body":"find whatever the"},{"speaker":"Shayne Harris","startTime":3423.69,"endTime":3424.26,"body":"speed limit"},{"speaker":"Daniel Franco","startTime":3424.27,"endTime":3426.76,"body":"is like"},{"speaker":"Daniel Franco","startTime":3424.27,"endTime":3426.76,"body":"lightspeed. Superman has failed."},{"speaker":"Daniel Franco","startTime":3428.65,"endTime":3432.22,"body":"Brilliant. So if you had like"},{"speaker":"Daniel Franco","startTime":3428.65,"endTime":3432.22,"body":"this one, too, and again, this"},{"speaker":"Daniel Franco","startTime":3432.22,"endTime":3435.97,"body":"is showing my little sci fi"},{"speaker":"Daniel Franco","startTime":3432.22,"endTime":3435.97,"body":"street geek this here, if you"},{"speaker":"Daniel Franco","startTime":3435.97,"endTime":3441.1,"body":"had access to a time machine,"},{"speaker":"Daniel Franco","startTime":3435.97,"endTime":3441.1,"body":"where would you go? Where would"},{"speaker":"Daniel Franco","startTime":3441.1,"endTime":3443.02,"body":"I go? Yeah, where would you go?"},{"speaker":"Shayne Harris","startTime":3446.14,"endTime":3450.61,"body":"I think I'd"},{"speaker":"Shayne Harris","startTime":3446.14,"endTime":3450.61,"body":"probably go back and visit, say,"},{"speaker":"Shayne Harris","startTime":3450.61,"endTime":3453.85,"body":"my grandparents when they were"},{"speaker":"Shayne Harris","startTime":3450.61,"endTime":3453.85,"body":"around my age. That'd be cool."},{"speaker":"Shayne Harris","startTime":3453.94,"endTime":3456.22,"body":"You know, just to because you"},{"speaker":"Shayne Harris","startTime":3453.94,"endTime":3456.22,"body":"don't you don't"},{"speaker":"Daniel Franco","startTime":3456.82,"endTime":3458.38,"body":"get to see and"},{"speaker":"Daniel Franco","startTime":3456.82,"endTime":3458.38,"body":"you'd be shocked."},{"speaker":"Shayne Harris","startTime":3460.72,"endTime":3463.78,"body":"It would be to"},{"speaker":"Shayne Harris","startTime":3460.72,"endTime":3463.78,"body":"see whether you became friends."},{"speaker":"Shayne Harris","startTime":3463.81,"endTime":3467.11,"body":"Yeah. Or you know, so but I it"},{"speaker":"Shayne Harris","startTime":3463.81,"endTime":3467.11,"body":"would be so interesting to see"},{"speaker":"Shayne Harris","startTime":3467.11,"endTime":3470.74,"body":"because you hear the stories."},{"speaker":"Shayne Harris","startTime":3467.11,"endTime":3470.74,"body":"You know, growing up, the hear"},{"speaker":"Shayne Harris","startTime":3470.74,"endTime":3474.22,"body":"them tell the stories are all"},{"speaker":"Shayne Harris","startTime":3470.74,"endTime":3474.22,"body":"always great, but you've never"},{"speaker":"Shayne Harris","startTime":3474.22,"endTime":3477.01,"body":"experienced it yourself. So it'd"},{"speaker":"Shayne Harris","startTime":3474.22,"endTime":3477.01,"body":"be great to go back. Even your"},{"speaker":"Shayne Harris","startTime":3477.01,"endTime":3480.31,"body":"parents, you know, at your age"},{"speaker":"Shayne Harris","startTime":3477.01,"endTime":3480.31,"body":"to go back as well."},{"speaker":"Daniel Franco","startTime":3480.4,"endTime":3483.34,"body":"That would be"},{"speaker":"Daniel Franco","startTime":3480.4,"endTime":3483.34,"body":"interesting. My grandfather."},{"speaker":"Daniel Franco","startTime":3484.63,"endTime":3488.77,"body":"Well, so my background"},{"speaker":"Daniel Franco","startTime":3484.63,"endTime":3488.77,"body":"culturally is Italian. Yeah. And"},{"speaker":"Daniel Franco","startTime":3488.8,"endTime":3494.77,"body":"my grandfather was involved in"},{"speaker":"Daniel Franco","startTime":3488.8,"endTime":3494.77,"body":"some in some rather interesting"},{"speaker":"Daniel Franco","startTime":3494.77,"endTime":3498.61,"body":"work over in Italy, if you can"},{"speaker":"Daniel Franco","startTime":3494.77,"endTime":3498.61,"body":"sort of understand where I was"},{"speaker":"Daniel Franco","startTime":3498.61,"endTime":3504.49,"body":"going, so yeah, it would be"},{"speaker":"Daniel Franco","startTime":3498.61,"endTime":3504.49,"body":"tomatoes. Exactly. It would be"},{"speaker":"Daniel Franco","startTime":3504.52,"endTime":3507.91,"body":"it would be really interesting."},{"speaker":"Daniel Franco","startTime":3504.52,"endTime":3507.91,"body":"Now he fled to Australia to get"},{"speaker":"Daniel Franco","startTime":3507.91,"endTime":3510.76,"body":"away from that. Yeah, that's"},{"speaker":"Daniel Franco","startTime":3507.91,"endTime":3510.76,"body":"great. But you know, back when"},{"speaker":"Daniel Franco","startTime":3510.76,"endTime":3514.63,"body":"he was over there, and you know,"},{"speaker":"Daniel Franco","startTime":3510.76,"endTime":3514.63,"body":"young 18 year old so that's a"},{"speaker":"Daniel Franco","startTime":3514.66,"endTime":3518.44,"body":"wild west that would be really"},{"speaker":"Daniel Franco","startTime":3514.66,"endTime":3518.44,"body":"interesting. Yeah. All right."},{"speaker":"Daniel Franco","startTime":3518.44,"endTime":3521.29,"body":"Last question. And one of my"},{"speaker":"Daniel Franco","startTime":3518.44,"endTime":3521.29,"body":"favorite what Tell me your best"},{"speaker":"Daniel Franco","startTime":3521.29,"endTime":3524.08,"body":"dad joke. Now you are dead, so"},{"speaker":"Daniel Franco","startTime":3521.29,"endTime":3524.08,"body":"you should have plenty of these."},{"speaker":"Shayne Harris","startTime":3525.01,"endTime":3527.26,"body":"Oh, that's a"},{"speaker":"Shayne Harris","startTime":3525.01,"endTime":3527.26,"body":"tough one. Sure."},{"speaker":"Daniel Franco","startTime":3528.67,"endTime":3531.55,"body":"Surely is a shit"},{"speaker":"Daniel Franco","startTime":3528.67,"endTime":3531.55,"body":"joke where you tell quite often"},{"speaker":"Shayne Harris","startTime":3533.77,"endTime":3536.08,"body":"when the other"},{"speaker":"Shayne Harris","startTime":3533.77,"endTime":3536.08,"body":"day as well I'm I'm terrible at"},{"speaker":"Shayne Harris","startTime":3536.08,"endTime":3540.79,"body":"remembering jokes. I bet I'm so"},{"speaker":"Shayne Harris","startTime":3536.08,"endTime":3540.79,"body":"good at coming up with you know,"},{"speaker":"Shayne Harris","startTime":3540.88,"endTime":3544.39,"body":"Dad jokes on a regular basis. I"},{"speaker":"Shayne Harris","startTime":3540.88,"endTime":3544.39,"body":"get called out for it all the"},{"speaker":"Shayne Harris","startTime":3544.39,"endTime":3548.14,"body":"time, but I don't have one."},{"speaker":"Shayne Harris","startTime":3556.3,"endTime":3557.8,"body":"I definitely should have"},{"speaker":"Shayne Harris","startTime":3556.3,"endTime":3557.8,"body":"prepared something."},{"speaker":"Daniel Franco","startTime":3558.64,"endTime":3562.42,"body":"I've got those"},{"speaker":"Daniel Franco","startTime":3558.64,"endTime":3562.42,"body":"stress. We can't we've got like"},{"speaker":"Daniel Franco","startTime":3562.42,"endTime":3563.65,"body":"nothing x rated here either."},{"speaker":"Shayne Harris","startTime":3566.38,"endTime":3568.9,"body":"I'm disappointed."},{"speaker":"Shayne Harris","startTime":3566.38,"endTime":3568.9,"body":"I do not have"},{"speaker":"Daniel Franco","startTime":3569.32,"endTime":3571.75,"body":"to do one"},{"speaker":"Daniel Franco","startTime":3569.32,"endTime":3571.75,"body":"opportunity to shine. Yeah, now."},{"speaker":"Daniel Franco","startTime":3574.33,"endTime":3578.29,"body":"Oh, good. No worries. Thank you"},{"speaker":"Daniel Franco","startTime":3574.33,"endTime":3578.29,"body":"very much for joining us today,"},{"speaker":"Daniel Franco","startTime":3578.29,"endTime":3581.2,"body":"Shayne. It's been lovely having"},{"speaker":"Daniel Franco","startTime":3578.29,"endTime":3581.2,"body":"you. It's been really awesome"},{"speaker":"Daniel Franco","startTime":3581.2,"endTime":3585.31,"body":"actually hearing about the way"},{"speaker":"Daniel Franco","startTime":3581.2,"endTime":3585.31,"body":"businesses can move forward and"},{"speaker":"Daniel Franco","startTime":3585.31,"endTime":3588.37,"body":"think about the device as a"},{"speaker":"Daniel Franco","startTime":3585.31,"endTime":3588.37,"body":"service. I know for me, I'm"},{"speaker":"Daniel Franco","startTime":3588.37,"endTime":3591.22,"body":"definitely going to be thinking"},{"speaker":"Daniel Franco","startTime":3588.37,"endTime":3591.22,"body":"about hitting you up for Somalis"},{"speaker":"Daniel Franco","startTime":3591.22,"endTime":3596.2,"body":"in the in the future as we grow"},{"speaker":"Daniel Franco","startTime":3591.22,"endTime":3596.2,"body":"bigger and bigger. But yeah, the"},{"speaker":"Daniel Franco","startTime":3596.23,"endTime":3598.81,"body":"I think yeah, I think anyone"},{"speaker":"Daniel Franco","startTime":3596.23,"endTime":3598.81,"body":"listening to this there might"},{"speaker":"Daniel Franco","startTime":3598.96,"endTime":3601.78,"body":"actually really gain something"},{"speaker":"Daniel Franco","startTime":3598.96,"endTime":3601.78,"body":"You might not have thought about"},{"speaker":"Daniel Franco","startTime":3601.78,"endTime":3605.02,"body":"it, you know, it's it's it's,"},{"speaker":"Daniel Franco","startTime":3601.78,"endTime":3605.02,"body":"look, it's"},{"speaker":"Shayne Harris","startTime":3605.19,"endTime":3607.59,"body":"a it's a concept"},{"speaker":"Shayne Harris","startTime":3605.19,"endTime":3607.59,"body":"that every every industry is"},{"speaker":"Shayne Harris","startTime":3607.59,"endTime":3611.1,"body":"adopting not just not just"},{"speaker":"Shayne Harris","startTime":3607.59,"endTime":3611.1,"body":"technology or it, I think it's"},{"speaker":"Shayne Harris","startTime":3611.1,"endTime":3614.52,"body":"really relevant that most most"},{"speaker":"Shayne Harris","startTime":3611.1,"endTime":3614.52,"body":"organizations are going, how can"},{"speaker":"Shayne Harris","startTime":3614.52,"endTime":3618.18,"body":"we? How can we become more"},{"speaker":"Shayne Harris","startTime":3614.52,"endTime":3618.18,"body":"productive? How can we help our"},{"speaker":"Shayne Harris","startTime":3618.18,"endTime":3622.35,"body":"employees become more"},{"speaker":"Shayne Harris","startTime":3618.18,"endTime":3622.35,"body":"productive? How can we introduce"},{"speaker":"Shayne Harris","startTime":3622.35,"endTime":3625.92,"body":"something that that is a"},{"speaker":"Shayne Harris","startTime":3622.35,"endTime":3625.92,"body":"positive influence to our"},{"speaker":"Shayne Harris","startTime":3625.92,"endTime":3629.61,"body":"employees as well. So that's,"},{"speaker":"Shayne Harris","startTime":3625.92,"endTime":3629.61,"body":"and that's what we're saying is"},{"speaker":"Shayne Harris","startTime":3629.61,"endTime":3632.16,"body":"happening is as as part of"},{"speaker":"Shayne Harris","startTime":3629.61,"endTime":3632.16,"body":"delivering the service."},{"speaker":"Daniel Franco","startTime":3633.3,"endTime":3635.4,"body":"Beautiful. All"},{"speaker":"Daniel Franco","startTime":3633.3,"endTime":3635.4,"body":"right. Well, thank you for"},{"speaker":"Daniel Franco","startTime":3635.4,"endTime":3637.98,"body":"joining us, and we'll catch you"},{"speaker":"Daniel Franco","startTime":3635.4,"endTime":3637.98,"body":"thank you. Thank you, sir."},{"speaker":"Daniel Franco","startTime":3638.43,"endTime":3639.72,"body":"Thanks. Cheers. Bye, bye. Bye."},{"speaker":"Synergy IQ","startTime":3639.87,"endTime":3642.51,"body":"Thank you once again"},{"speaker":"Synergy IQ","startTime":3639.87,"endTime":3642.51,"body":"for joining us here at creating"},{"speaker":"Synergy IQ","startTime":3642.51,"endTime":3645.0,"body":"synergy. It's been great"},{"speaker":"Synergy IQ","startTime":3642.51,"endTime":3645.0,"body":"spending this time with you."},{"speaker":"Synergy IQ","startTime":3645.42,"endTime":3648.42,"body":"Please jump on to the Synergy IQ"},{"speaker":"Synergy IQ","startTime":3645.42,"endTime":3648.42,"body":"Facebook page where the"},{"speaker":"Synergy IQ","startTime":3648.42,"endTime":3652.5,"body":"discussion continues after the"},{"speaker":"Synergy IQ","startTime":3648.42,"endTime":3652.5,"body":"show. join our mailing list, so"},{"speaker":"Synergy IQ","startTime":3652.5,"endTime":3658.23,"body":"you'll know what's happening"},{"speaker":"Synergy IQ","startTime":3652.5,"endTime":3658.23,"body":"next at Synergy iq.com.au. And"},{"speaker":"Synergy IQ","startTime":3658.23,"endTime":3661.65,"body":"of course, don't forget to"},{"speaker":"Synergy IQ","startTime":3658.23,"endTime":3661.65,"body":"subscribe to this podcast. And"},{"speaker":"Synergy IQ","startTime":3661.65,"endTime":3664.68,"body":"if you really enjoyed it, please"},{"speaker":"Synergy IQ","startTime":3661.65,"endTime":3664.68,"body":"share it with your friends."}]}