{"version":"1.0.0","segments":[{"speaker":"Synergy IQ","startTime":1.079,"endTime":4.229,"body":"Welcome to creating"},{"speaker":"Synergy IQ","startTime":1.079,"endTime":4.229,"body":"synergy where we explore what it"},{"speaker":"Synergy IQ","startTime":4.229,"endTime":8.399,"body":"takes to transform. We are"},{"speaker":"Synergy IQ","startTime":4.229,"endTime":8.399,"body":"powered by Synergy IQ. Our"},{"speaker":"Synergy IQ","startTime":8.399,"endTime":11.459,"body":"mission is to help leaders"},{"speaker":"Synergy IQ","startTime":8.399,"endTime":11.459,"body":"create world class businesses"},{"speaker":"Synergy IQ","startTime":11.489,"endTime":15.719,"body":"where people are safe, valued,"},{"speaker":"Synergy IQ","startTime":11.489,"endTime":15.719,"body":"inspired and fulfilled. We can"},{"speaker":"Synergy IQ","startTime":15.719,"endTime":18.749,"body":"only do this with our amazing"},{"speaker":"Synergy IQ","startTime":15.719,"endTime":18.749,"body":"community. So thank you for"},{"speaker":"Synergy IQ","startTime":18.749,"endTime":19.259,"body":"listening."},{"speaker":"Daniel Franco","startTime":20.35,"endTime":23.47,"body":"Hi, this is"},{"speaker":"Daniel Franco","startTime":20.35,"endTime":23.47,"body":"synergises and welcome back to"},{"speaker":"Daniel Franco","startTime":23.47,"endTime":27.61,"body":"another episode of The creating"},{"speaker":"Daniel Franco","startTime":23.47,"endTime":27.61,"body":"synergy podcast. My name is"},{"speaker":"Daniel Franco","startTime":27.61,"endTime":31.72,"body":"Daniel Franco and today we have"},{"speaker":"Daniel Franco","startTime":27.61,"endTime":31.72,"body":"the pleasure of having an"},{"speaker":"Daniel Franco","startTime":31.72,"endTime":35.65,"body":"innovation specialist on the"},{"speaker":"Daniel Franco","startTime":31.72,"endTime":35.65,"body":"show. Her name is Cassie Gannon."},{"speaker":"Daniel Franco","startTime":36.52,"endTime":40.12,"body":"Cass is an experienced simulator"},{"speaker":"Daniel Franco","startTime":36.52,"endTime":40.12,"body":"and innovation specialist with a"},{"speaker":"Daniel Franco","startTime":40.12,"endTime":44.41,"body":"background across multiple"},{"speaker":"Daniel Franco","startTime":40.12,"endTime":44.41,"body":"sectors in mining manufacturing,"},{"speaker":"Daniel Franco","startTime":44.44,"endTime":48.34,"body":"not for profit and local"},{"speaker":"Daniel Franco","startTime":44.44,"endTime":48.34,"body":"government. 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My name is"},{"speaker":"Daniel Franco","startTime":111.07,"endTime":116.92,"body":"Daniel Franco, your host and"},{"speaker":"Daniel Franco","startTime":111.07,"endTime":116.92,"body":"today we have an innovation"},{"speaker":"Daniel Franco","startTime":116.92,"endTime":121.18,"body":"expert by the name of Cassie"},{"speaker":"Daniel Franco","startTime":116.92,"endTime":121.18,"body":"Gannon Sandra Gannon, how are"},{"speaker":"Daniel Franco","startTime":121.18,"endTime":121.33,"body":"you?"},{"speaker":"Cassie Gannon","startTime":122.16,"endTime":124.77,"body":"Good, thank you."},{"speaker":"Cassie Gannon","startTime":122.16,"endTime":124.77,"body":"Well, Cassandra is my parent's"},{"speaker":"Cassie Gannon","startTime":124.77,"endTime":127.8,"body":"name. So let me if I'm in"},{"speaker":"Cassie Gannon","startTime":124.77,"endTime":127.8,"body":"trouble. So maybe Cassie is"},{"speaker":"Cassie Gannon","startTime":127.8,"endTime":128.52,"body":"good. Stick with test"},{"speaker":"Daniel Franco","startTime":128.94,"endTime":132.9,"body":"perfect cast."},{"speaker":"Daniel Franco","startTime":128.94,"endTime":132.9,"body":"Because we are going we do have"},{"speaker":"Daniel Franco","startTime":132.9,"endTime":136.59,"body":"a theme on innovation today I'm"},{"speaker":"Daniel Franco","startTime":132.9,"endTime":136.59,"body":"going to ask where start off a"},{"speaker":"Daniel Franco","startTime":136.59,"endTime":140.67,"body":"bit differently. And I'm going"},{"speaker":"Daniel Franco","startTime":136.59,"endTime":140.67,"body":"to throw two words out there."},{"speaker":"Daniel Franco","startTime":140.67,"endTime":143.31,"body":"And I want to see if you can"},{"speaker":"Daniel Franco","startTime":140.67,"endTime":143.31,"body":"pick up what I'm going I'm"},{"speaker":"Daniel Franco","startTime":143.7,"endTime":146.7,"body":"actually trying to achieve"},{"speaker":"Daniel Franco","startTime":143.7,"endTime":146.7,"body":"again. 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So"},{"speaker":"Daniel Franco","startTime":180.36,"endTime":183.0,"body":"tell us a little bit about how"},{"speaker":"Daniel Franco","startTime":183.0,"endTime":188.76,"body":"working in a biscuit factory got"},{"speaker":"Daniel Franco","startTime":183.0,"endTime":188.76,"body":"you to where you are today as an"},{"speaker":"Daniel Franco","startTime":188.76,"endTime":189.75,"body":"innovation expert."},{"speaker":"Cassie Gannon","startTime":190.11,"endTime":192.99,"body":"It's interesting,"},{"speaker":"Cassie Gannon","startTime":190.11,"endTime":192.99,"body":"because I think it goes back to"},{"speaker":"Cassie Gannon","startTime":193.2,"endTime":196.5,"body":"even before then I started in"},{"speaker":"Cassie Gannon","startTime":193.2,"endTime":196.5,"body":"glass manufacturing and mining,"},{"speaker":"Cassie Gannon","startTime":196.74,"endTime":203.16,"body":"equipment manufacturing, and was"},{"speaker":"Cassie Gannon","startTime":196.74,"endTime":203.16,"body":"always pegged as someone who"},{"speaker":"Cassie Gannon","startTime":203.19,"endTime":208.08,"body":"came up with good ideas, but"},{"speaker":"Cassie Gannon","startTime":203.19,"endTime":208.08,"body":"then make them happen. 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I if you"},{"speaker":"Cassie Gannon","startTime":332.79,"endTime":336.42,"body":"want to talk about material"},{"speaker":"Cassie Gannon","startTime":336.42,"endTime":342.33,"body":"science, happy to talk about so"},{"speaker":"Cassie Gannon","startTime":336.42,"endTime":342.33,"body":"technical background, all things"},{"speaker":"Cassie Gannon","startTime":342.33,"endTime":344.46,"body":"gold, gold, flotation."},{"speaker":"Daniel Franco","startTime":345.269,"endTime":351.299,"body":"I will talk"},{"speaker":"Daniel Franco","startTime":345.269,"endTime":351.299,"body":"shares after way to invest. 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And I believe in"},{"speaker":"Cassie Gannon","startTime":364.859,"endTime":368.129,"body":"I'm not sure it's light bulb"},{"speaker":"Cassie Gannon","startTime":368.129,"endTime":373.589,"body":"moments, but things coming"},{"speaker":"Cassie Gannon","startTime":368.129,"endTime":373.589,"body":"together that pivot your career"},{"speaker":"Cassie Gannon","startTime":373.589,"endTime":378.179,"body":"pivot your life in general, and"},{"speaker":"Cassie Gannon","startTime":373.589,"endTime":378.179,"body":"I have a 10 year old twin"},{"speaker":"Cassie Gannon","startTime":378.179,"endTime":381.749,"body":"daughters. So it's quite pivotal"},{"speaker":"Cassie Gannon","startTime":378.179,"endTime":381.749,"body":"when it would be changing your"},{"speaker":"Cassie Gannon","startTime":381.749,"endTime":384.329,"body":"life. And it creates this new"},{"speaker":"Cassie Gannon","startTime":381.749,"endTime":384.329,"body":"sense of purpose. 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But I also found that"},{"speaker":"Cassie Gannon","startTime":491.5,"endTime":496.48,"body":"I wanted to give back to the"},{"speaker":"Cassie Gannon","startTime":496.48,"endTime":500.62,"body":"broader community. And I thought"},{"speaker":"Cassie Gannon","startTime":496.48,"endTime":500.62,"body":"oh how can I do that? If I don't"},{"speaker":"Cassie Gannon","startTime":500.62,"endTime":504.64,"body":"want to go back into that"},{"speaker":"Cassie Gannon","startTime":500.62,"endTime":504.64,"body":"manufacturing space? How can I"},{"speaker":"Cassie Gannon","startTime":504.64,"endTime":508.57,"body":"transfer skills, manufacturing,"},{"speaker":"Cassie Gannon","startTime":504.64,"endTime":508.57,"body":"being an engineer, manufacturing"},{"speaker":"Cassie Gannon","startTime":508.57,"endTime":513.46,"body":"management background, into"},{"speaker":"Cassie Gannon","startTime":508.57,"endTime":513.46,"body":"another sector? And so I looked"},{"speaker":"Cassie Gannon","startTime":513.46,"endTime":517.39,"body":"at what I had to offer and I"},{"speaker":"Cassie Gannon","startTime":513.46,"endTime":517.39,"body":"thought, oh, lean manufacturing"},{"speaker":"Cassie Gannon","startTime":517.39,"endTime":522.28,"body":"is something people talk about,"},{"speaker":"Cassie Gannon","startTime":517.39,"endTime":522.28,"body":"I've done six sigma, pts Primo,"},{"speaker":"Cassie Gannon","startTime":522.28,"endTime":527.08,"body":"facilitation, all these skills"},{"speaker":"Cassie Gannon","startTime":522.28,"endTime":527.08,"body":"added to an interesting"},{"speaker":"Cassie Gannon","startTime":527.26,"endTime":530.44,"body":"opportunity in Business Process"},{"speaker":"Cassie Gannon","startTime":527.26,"endTime":530.44,"body":"Improvement and Innovation."},{"speaker":"Daniel Franco","startTime":532.38,"endTime":535.41,"body":"Looking, just"},{"speaker":"Daniel Franco","startTime":532.38,"endTime":535.41,"body":"going into your mindset of"},{"speaker":"Daniel Franco","startTime":535.44,"endTime":538.29,"body":"wanting to give back to the"},{"speaker":"Daniel Franco","startTime":535.44,"endTime":538.29,"body":"community, is that something"},{"speaker":"Daniel Franco","startTime":538.29,"endTime":541.59,"body":"that's sort of intrinsic in you?"},{"speaker":"Daniel Franco","startTime":538.29,"endTime":541.59,"body":"Where's that come from? Have you"},{"speaker":"Daniel Franco","startTime":541.89,"endTime":549.21,"body":"always been, you know, working"},{"speaker":"Daniel Franco","startTime":541.89,"endTime":549.21,"body":"worked in a giving ways in the"},{"speaker":"Daniel Franco","startTime":549.21,"endTime":551.82,"body":"sense of always trying to do"},{"speaker":"Daniel Franco","startTime":549.21,"endTime":551.82,"body":"your best for South Australia,"},{"speaker":"Daniel Franco","startTime":552.21,"endTime":553.65,"body":"or the community that you work"},{"speaker":"Daniel Franco","startTime":552.21,"endTime":553.65,"body":"in?"},{"speaker":"Cassie Gannon","startTime":553.77,"endTime":556.56,"body":"Yeah, I think for"},{"speaker":"Cassie Gannon","startTime":553.77,"endTime":556.56,"body":"me, I've always ended up taking"},{"speaker":"Cassie Gannon","startTime":556.56,"endTime":560.28,"body":"a mentoring role in any"},{"speaker":"Cassie Gannon","startTime":556.56,"endTime":560.28,"body":"organization I'm in or giving"},{"speaker":"Cassie Gannon","startTime":560.28,"endTime":563.67,"body":"extra You know, when you"},{"speaker":"Cassie Gannon","startTime":560.28,"endTime":563.67,"body":"volunteer to get across staff to"},{"speaker":"Cassie Gannon","startTime":563.67,"endTime":567.21,"body":"be involved in this program or"},{"speaker":"Cassie Gannon","startTime":563.67,"endTime":567.21,"body":"that program on a voluntary"},{"speaker":"Cassie Gannon","startTime":567.21,"endTime":571.14,"body":"basis. I've always put my hand"},{"speaker":"Cassie Gannon","startTime":567.21,"endTime":571.14,"body":"up. But also, I think,"},{"speaker":"Cassie Gannon","startTime":571.59,"endTime":575.52,"body":"intrinsically, I grew up in a"},{"speaker":"Cassie Gannon","startTime":571.59,"endTime":575.52,"body":"very low socioeconomic area in"},{"speaker":"Cassie Gannon","startTime":575.52,"endTime":582.39,"body":"South Australia. And you know,"},{"speaker":"Cassie Gannon","startTime":575.52,"endTime":582.39,"body":"uni I was a mentor for other"},{"speaker":"Cassie Gannon","startTime":582.39,"endTime":586.89,"body":"students from low socio economic"},{"speaker":"Cassie Gannon","startTime":582.39,"endTime":586.89,"body":"background. So then coming into"},{"speaker":"Cassie Gannon","startTime":586.89,"endTime":590.19,"body":"the university environment,"},{"speaker":"Cassie Gannon","startTime":586.89,"endTime":590.19,"body":"often I found a lot of my peers"},{"speaker":"Cassie Gannon","startTime":590.19,"endTime":593.7,"body":"that union first year had people"},{"speaker":"Cassie Gannon","startTime":590.19,"endTime":593.7,"body":"I went to school with, I had,"},{"speaker":"Cassie Gannon","startTime":594.12,"endTime":598.29,"body":"not many, even I don't think I"},{"speaker":"Cassie Gannon","startTime":594.12,"endTime":598.29,"body":"had anyone, any stream I was"},{"speaker":"Cassie Gannon","startTime":598.29,"endTime":602.22,"body":"doing and so on. I would mentor"},{"speaker":"Cassie Gannon","startTime":598.29,"endTime":602.22,"body":"them in their first few months"},{"speaker":"Cassie Gannon","startTime":602.22,"endTime":606.09,"body":"in uni, teach them some of the"},{"speaker":"Cassie Gannon","startTime":602.22,"endTime":606.09,"body":"skills, you know, connect them"},{"speaker":"Cassie Gannon","startTime":606.09,"endTime":607.8,"body":"in social groups and support."},{"speaker":"Daniel Franco","startTime":608.1,"endTime":611.61,"body":"What drove you to"},{"speaker":"Daniel Franco","startTime":608.1,"endTime":611.61,"body":"do that? And like, why step"},{"speaker":"Daniel Franco","startTime":611.61,"endTime":613.26,"body":"outside of your comfort zone?"},{"speaker":"Cassie Gannon","startTime":614.16,"endTime":616.38,"body":"I think about,"},{"speaker":"Cassie Gannon","startTime":614.16,"endTime":616.38,"body":"you know, how would I feel if I"},{"speaker":"Cassie Gannon","startTime":616.38,"endTime":622.71,"body":"had that? And I did my life. So"},{"speaker":"Cassie Gannon","startTime":616.38,"endTime":622.71,"body":"I think every year 12 chemistry"},{"speaker":"Cassie Gannon","startTime":622.71,"endTime":627.6,"body":"teacher, he took on an extra"},{"speaker":"Cassie Gannon","startTime":622.71,"endTime":627.6,"body":"workload so that he could do he"},{"speaker":"Cassie Gannon","startTime":627.6,"endTime":630.39,"body":"taught chemistry, because if we"},{"speaker":"Cassie Gannon","startTime":627.6,"endTime":630.39,"body":"couldn't, I couldn't have gone"},{"speaker":"Cassie Gannon","startTime":630.39,"endTime":633.72,"body":"into the engineering degree I"},{"speaker":"Cassie Gannon","startTime":630.39,"endTime":633.72,"body":"wanted. And there were weren't"},{"speaker":"Cassie Gannon","startTime":633.72,"endTime":637.74,"body":"enough students, for him for the"},{"speaker":"Cassie Gannon","startTime":633.72,"endTime":637.74,"body":"school to run the program. So he"},{"speaker":"Cassie Gannon","startTime":637.74,"endTime":640.35,"body":"took on an extra workload and if"},{"speaker":"Cassie Gannon","startTime":637.74,"endTime":640.35,"body":"you haven't done that, I think"},{"speaker":"Cassie Gannon","startTime":640.35,"endTime":641.19,"body":"there's another"},{"speaker":"Daniel Franco","startTime":641.36,"endTime":642.86,"body":"What's his name?"},{"speaker":"Daniel Franco","startTime":641.36,"endTime":642.86,"body":"Can we are"},{"speaker":"Cassie Gannon","startTime":642.86,"endTime":643.64,"body":"Mr. Wilkie"},{"speaker":"Daniel Franco","startTime":644.84,"endTime":645.44,"body":"What school"},{"speaker":"Cassie Gannon","startTime":645.71,"endTime":646.34,"body":"parallel?"},{"speaker":"Daniel Franco","startTime":647.66,"endTime":650.15,"body":"So, Mr. Wilkie"},{"speaker":"Daniel Franco","startTime":647.66,"endTime":650.15,"body":"from parallel? Is he still"},{"speaker":"Daniel Franco","startTime":650.15,"endTime":652.91,"body":"there? I think he's listening."},{"speaker":"Cassie Gannon","startTime":653.18,"endTime":655.67,"body":"Please. Thank you"},{"speaker":"Cassie Gannon","startTime":653.18,"endTime":655.67,"body":"so much. And it's interesting,"},{"speaker":"Cassie Gannon","startTime":655.67,"endTime":659.93,"body":"too, because two other peers in"},{"speaker":"Cassie Gannon","startTime":655.67,"endTime":659.93,"body":"that group ended up doing"},{"speaker":"Cassie Gannon","startTime":659.93,"endTime":660.89,"body":"engineering as well."},{"speaker":"Daniel Franco","startTime":662.69,"endTime":664.97,"body":"It's amazing."},{"speaker":"Daniel Franco","startTime":662.69,"endTime":664.97,"body":"I've got a few friends that is"},{"speaker":"Daniel Franco","startTime":664.97,"endTime":668.15,"body":"school teachers and we often"},{"speaker":"Daniel Franco","startTime":664.97,"endTime":668.15,"body":"have this conversation and and"},{"speaker":"Daniel Franco","startTime":668.15,"endTime":674.15,"body":"how much influence one human"},{"speaker":"Daniel Franco","startTime":668.15,"endTime":674.15,"body":"being can have on a young child"},{"speaker":"Daniel Franco","startTime":674.15,"endTime":678.05,"body":"or young teenager growing up in"},{"speaker":"Daniel Franco","startTime":674.15,"endTime":678.05,"body":"the crazy, you know, what one"},{"speaker":"Daniel Franco","startTime":678.05,"endTime":681.92,"body":"comment can change someone's"},{"speaker":"Daniel Franco","startTime":678.05,"endTime":681.92,"body":"life really is is really poor to"},{"speaker":"Daniel Franco","startTime":681.92,"endTime":684.56,"body":"always be considering the words"},{"speaker":"Daniel Franco","startTime":681.92,"endTime":684.56,"body":"that we're saying."},{"speaker":"Cassie Gannon","startTime":684.86,"endTime":688.58,"body":"And be kind. I"},{"speaker":"Cassie Gannon","startTime":684.86,"endTime":688.58,"body":"think, it also is interesting,"},{"speaker":"Cassie Gannon","startTime":688.58,"endTime":692.9,"body":"because that is an interesting"},{"speaker":"Cassie Gannon","startTime":688.58,"endTime":692.9,"body":"segway into another thing I'm"},{"speaker":"Cassie Gannon","startTime":692.9,"endTime":696.86,"body":"doing in lecturing in"},{"speaker":"Cassie Gannon","startTime":692.9,"endTime":696.86,"body":"innovation, and"},{"speaker":"Daniel Franco","startTime":697.94,"endTime":701.51,"body":"giving back here,"},{"speaker":"Daniel Franco","startTime":697.94,"endTime":701.51,"body":"yes, yes. You're actually going"},{"speaker":"Daniel Franco","startTime":701.51,"endTime":705.2,"body":"into that your city Marion now,"},{"speaker":"Daniel Franco","startTime":701.51,"endTime":705.2,"body":"yes, working in an innovation"},{"speaker":"Daniel Franco","startTime":705.2,"endTime":708.95,"body":"project management space, doing"},{"speaker":"Daniel Franco","startTime":705.2,"endTime":708.95,"body":"a lot of interesting things"},{"speaker":"Daniel Franco","startTime":708.95,"endTime":709.28,"body":"there."},{"speaker":"Cassie Gannon","startTime":709.31,"endTime":711.08,"body":"Yes, we"},{"speaker":"Cassie Gannon","startTime":709.31,"endTime":711.08,"body":"implementing a new customer"},{"speaker":"Cassie Gannon","startTime":711.08,"endTime":713.81,"body":"relationship management system"},{"speaker":"Cassie Gannon","startTime":711.08,"endTime":713.81,"body":"for our community."},{"speaker":"Daniel Franco","startTime":713.87,"endTime":717.02,"body":"Excellent. It's"},{"speaker":"Daniel Franco","startTime":713.87,"endTime":717.02,"body":"always a handy thing to have to"},{"speaker":"Daniel Franco","startTime":717.05,"endTime":722.24,"body":"keep track of, and get some good"},{"speaker":"Daniel Franco","startTime":717.05,"endTime":722.24,"body":"data from it. And Flinders uni"},{"speaker":"Daniel Franco","startTime":722.24,"endTime":725.48,"body":"so you're lecturing at Flinders,"},{"speaker":"Daniel Franco","startTime":722.24,"endTime":725.48,"body":"what are you doing?"},{"speaker":"Cassie Gannon","startTime":725.9,"endTime":727.94,"body":"It's, I'm"},{"speaker":"Cassie Gannon","startTime":725.9,"endTime":727.94,"body":"lecturing, I'm part of the"},{"speaker":"Cassie Gannon","startTime":727.94,"endTime":732.41,"body":"innovation and enterprise"},{"speaker":"Cassie Gannon","startTime":727.94,"endTime":732.41,"body":"Academic Team, and I'm lecturing"},{"speaker":"Cassie Gannon","startTime":732.41,"endTime":734.33,"body":"in innovation and creative"},{"speaker":"Cassie Gannon","startTime":732.41,"endTime":734.33,"body":"thinking."},{"speaker":"Daniel Franco","startTime":735.12,"endTime":736.77,"body":"Brilliant. So how"},{"speaker":"Daniel Franco","startTime":735.12,"endTime":736.77,"body":"do you become an expert in"},{"speaker":"Daniel Franco","startTime":736.77,"endTime":737.49,"body":"innovation?"},{"speaker":"Cassie Gannon","startTime":738.8,"endTime":741.32,"body":"I think you can"},{"speaker":"Cassie Gannon","startTime":738.8,"endTime":741.32,"body":"be an expert. Yeah, yeah, that's"},{"speaker":"Cassie Gannon","startTime":741.32,"endTime":745.55,"body":"an interesting term. For me, I"},{"speaker":"Cassie Gannon","startTime":741.32,"endTime":745.55,"body":"think you can always know. You"},{"speaker":"Cassie Gannon","startTime":745.55,"endTime":748.4,"body":"just build your craft. So I"},{"speaker":"Cassie Gannon","startTime":745.55,"endTime":748.4,"body":"think I'm a practitioner."},{"speaker":"Daniel Franco","startTime":749.12,"endTime":750.89,"body":"So what are we"},{"speaker":"Daniel Franco","startTime":749.12,"endTime":750.89,"body":"what are we teaching these"},{"speaker":"Daniel Franco","startTime":750.89,"endTime":753.68,"body":"children that I walk in? And we"},{"speaker":"Daniel Franco","startTime":750.89,"endTime":753.68,"body":"go right over and I learn about"},{"speaker":"Daniel Franco","startTime":753.68,"endTime":755.72,"body":"innovation? What are we teaching"},{"speaker":"Daniel Franco","startTime":753.68,"endTime":755.72,"body":"them?"},{"speaker":"Cassie Gannon","startTime":755.84,"endTime":759.53,"body":"A lot of it's"},{"speaker":"Cassie Gannon","startTime":755.84,"endTime":759.53,"body":"empathy with others. So we teach"},{"speaker":"Cassie Gannon","startTime":759.53,"endTime":764.0,"body":"a design thinking framework. And"},{"speaker":"Cassie Gannon","startTime":759.53,"endTime":764.0,"body":"we could only take them through"},{"speaker":"Cassie Gannon","startTime":764.18,"endTime":767.66,"body":"that process where they feel"},{"speaker":"Cassie Gannon","startTime":764.18,"endTime":767.66,"body":"uncomfortable, we're in a safe"},{"speaker":"Cassie Gannon","startTime":767.66,"endTime":773.09,"body":"environment. So we're asking,"},{"speaker":"Cassie Gannon","startTime":767.66,"endTime":773.09,"body":"you know, it's a mixed cohort"},{"speaker":"Cassie Gannon","startTime":773.09,"endTime":776.93,"body":"from many different discipline"},{"speaker":"Cassie Gannon","startTime":773.09,"endTime":776.93,"body":"backgrounds. So you've got first"},{"speaker":"Cassie Gannon","startTime":776.93,"endTime":784.07,"body":"year IT students. You're saying,"},{"speaker":"Cassie Gannon","startTime":776.93,"endTime":784.07,"body":"Okay, well, we have our course"},{"speaker":"Cassie Gannon","startTime":784.13,"endTime":787.76,"body":"topic coordinator, said, you"},{"speaker":"Cassie Gannon","startTime":784.13,"endTime":787.76,"body":"know, it's a good idea to have a"},{"speaker":"Cassie Gannon","startTime":787.76,"endTime":790.04,"body":"real problem to solve, because"},{"speaker":"Cassie Gannon","startTime":787.76,"endTime":790.04,"body":"otherwise, you end up with"},{"speaker":"Cassie Gannon","startTime":790.04,"endTime":795.65,"body":"problems, like my internet is"},{"speaker":"Cassie Gannon","startTime":790.04,"endTime":795.65,"body":"slow. Facebook problem, yeah. So"},{"speaker":"Cassie Gannon","startTime":795.65,"endTime":798.95,"body":"we're aligned to the UN"},{"speaker":"Cassie Gannon","startTime":795.65,"endTime":798.95,"body":"sustainability goals. And so we"},{"speaker":"Cassie Gannon","startTime":798.95,"endTime":802.37,"body":"asked them to choose on a boat"},{"speaker":"Cassie Gannon","startTime":798.95,"endTime":802.37,"body":"to work on and then we say,"},{"speaker":"Cassie Gannon","startTime":802.37,"endTime":808.04,"body":"Okay, we'll have empathy. For"},{"speaker":"Cassie Gannon","startTime":802.37,"endTime":808.04,"body":"quality education on absolutely"},{"speaker":"Cassie Gannon","startTime":808.1,"endTime":810.38,"body":"no, gender equality, that kind"},{"speaker":"Cassie Gannon","startTime":808.1,"endTime":810.38,"body":"of thing."},{"speaker":"Daniel Franco","startTime":811.17,"endTime":815.28,"body":"The UN"},{"speaker":"Daniel Franco","startTime":811.17,"endTime":815.28,"body":"sustainability, what can you"},{"speaker":"Daniel Franco","startTime":815.31,"endTime":817.05,"body":"quickly describe what they are?"},{"speaker":"Cassie Gannon","startTime":817.2,"endTime":818.82,"body":"Well, I think"},{"speaker":"Cassie Gannon","startTime":817.2,"endTime":818.82,"body":"they're the, they're the goals"},{"speaker":"Cassie Gannon","startTime":818.82,"endTime":823.14,"body":"of the UN for the next period of"},{"speaker":"Cassie Gannon","startTime":818.82,"endTime":823.14,"body":"time, I've had the dates, but"},{"speaker":"Cassie Gannon","startTime":823.5,"endTime":828.54,"body":"around world peace, justice for"},{"speaker":"Cassie Gannon","startTime":823.5,"endTime":828.54,"body":"all, life below water, and"},{"speaker":"Cassie Gannon","startTime":828.54,"endTime":830.37,"body":"they're basically the world"},{"speaker":"Daniel Franco","startTime":830.63,"endTime":834.5,"body":"life below water."},{"speaker":"Daniel Franco","startTime":830.63,"endTime":834.5,"body":"As in, looking after the"},{"speaker":"Daniel Franco","startTime":834.5,"endTime":839.42,"body":"fishing, everything created."},{"speaker":"Daniel Franco","startTime":834.5,"endTime":839.42,"body":"Okay, so now putting a glass"},{"speaker":"Daniel Franco","startTime":839.42,"endTime":844.94,"body":"Little House underneath. 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Well,"},{"speaker":"Cassie Gannon","startTime":861.39,"endTime":863.19,"body":"I think that"},{"speaker":"Cassie Gannon","startTime":861.39,"endTime":863.19,"body":"design thinking framework, does"},{"speaker":"Cassie Gannon","startTime":863.19,"endTime":866.07,"body":"that does that for you? Yeah."},{"speaker":"Cassie Gannon","startTime":863.19,"endTime":866.07,"body":"But you go through a number of"},{"speaker":"Cassie Gannon","startTime":866.1,"endTime":871.02,"body":"phases of diverging and"},{"speaker":"Cassie Gannon","startTime":866.1,"endTime":871.02,"body":"converging problem space, you"},{"speaker":"Cassie Gannon","startTime":872.07,"endTime":875.52,"body":"try and understand that really"},{"speaker":"Cassie Gannon","startTime":872.07,"endTime":875.52,"body":"deeply. And you do that by"},{"speaker":"Cassie Gannon","startTime":875.55,"endTime":879.96,"body":"having empathy with those who"},{"speaker":"Cassie Gannon","startTime":875.55,"endTime":879.96,"body":"have the problem. Yeah, it's in"},{"speaker":"Cassie Gannon","startTime":879.96,"endTime":882.96,"body":"that ecosystem and understanding"},{"speaker":"Cassie Gannon","startTime":879.96,"endTime":882.96,"body":"where they're coming from. Yeah."},{"speaker":"Cassie Gannon","startTime":883.23,"endTime":886.2,"body":"And then once you've got that"},{"speaker":"Cassie Gannon","startTime":883.23,"endTime":886.2,"body":"you converge around what problem"},{"speaker":"Cassie Gannon","startTime":886.2,"endTime":889.65,"body":"you're trying to solve. And then"},{"speaker":"Cassie Gannon","startTime":886.2,"endTime":889.65,"body":"you do the same for solution."},{"speaker":"Daniel Franco","startTime":891.0,"endTime":896.43,"body":"Brilliant!"},{"speaker":"Daniel Franco","startTime":891.0,"endTime":896.43,"body":"Brilliant! What In your opinion,"},{"speaker":"Daniel Franco","startTime":896.49,"endTime":901.71,"body":"what are the most critical"},{"speaker":"Daniel Franco","startTime":896.49,"endTime":901.71,"body":"factors Innovation."},{"speaker":"Cassie Gannon","startTime":904.44,"endTime":907.38,"body":"I like to call it"},{"speaker":"Cassie Gannon","startTime":904.44,"endTime":907.38,"body":"creative risk taking"},{"speaker":"Daniel Franco","startTime":907.74,"endTime":909.69,"body":"creative risk"},{"speaker":"Daniel Franco","startTime":907.74,"endTime":909.69,"body":"taking. I like it!"},{"speaker":"Cassie Gannon","startTime":909.81,"endTime":913.14,"body":"So for me, if you"},{"speaker":"Cassie Gannon","startTime":909.81,"endTime":913.14,"body":"can't take risk or calculated,"},{"speaker":"Cassie Gannon","startTime":913.14,"endTime":919.59,"body":"really, you need to be able to"},{"speaker":"Cassie Gannon","startTime":913.14,"endTime":919.59,"body":"assess and take risk without too"},{"speaker":"Cassie Gannon","startTime":919.59,"endTime":922.83,"body":"much consequences if it doesn't"},{"speaker":"Cassie Gannon","startTime":919.59,"endTime":922.83,"body":"go right, because if you just"},{"speaker":"Cassie Gannon","startTime":922.83,"endTime":927.36,"body":"play the Safe Road, it will"},{"speaker":"Cassie Gannon","startTime":922.83,"endTime":927.36,"body":"never lead anyway. And"},{"speaker":"Daniel Franco","startTime":927.749,"endTime":931.769,"body":"so being"},{"speaker":"Daniel Franco","startTime":927.749,"endTime":931.769,"body":"strategic about the risks is"},{"speaker":"Daniel Franco","startTime":931.769,"endTime":936.689,"body":"that when you talk about"},{"speaker":"Daniel Franco","startTime":931.769,"endTime":936.689,"body":"strategic risk taking or"},{"speaker":"Daniel Franco","startTime":936.689,"endTime":942.419,"body":"creative risk taking, is that"},{"speaker":"Daniel Franco","startTime":936.689,"endTime":942.419,"body":"require a lot of thought process"},{"speaker":"Daniel Franco","startTime":942.419,"endTime":944.879,"body":"into actually trying to figure"},{"speaker":"Daniel Franco","startTime":942.419,"endTime":944.879,"body":"out what we're what we're going"},{"speaker":"Daniel Franco","startTime":944.879,"endTime":948.689,"body":"to innovate? How do you come up"},{"speaker":"Daniel Franco","startTime":944.879,"endTime":948.689,"body":"with ideas? How do you? Where do"},{"speaker":"Daniel Franco","startTime":948.689,"endTime":953.009,"body":"you? What's the low hanging"},{"speaker":"Daniel Franco","startTime":948.689,"endTime":953.009,"body":"fruit to start thinking or"},{"speaker":"Daniel Franco","startTime":953.009,"endTime":954.929,"body":"creating a culture of"},{"speaker":"Daniel Franco","startTime":953.009,"endTime":954.929,"body":"innovation?"},{"speaker":"Cassie Gannon","startTime":956.49,"endTime":958.98,"body":"The low hanging"},{"speaker":"Cassie Gannon","startTime":956.49,"endTime":958.98,"body":"fruit for me is something like,"},{"speaker":"Cassie Gannon","startTime":958.98,"endTime":961.86,"body":"for example, at the city of"},{"speaker":"Cassie Gannon","startTime":958.98,"endTime":961.86,"body":"Marion innovation is one of our"},{"speaker":"Cassie Gannon","startTime":961.89,"endTime":967.89,"body":"corporate values. That right"},{"speaker":"Cassie Gannon","startTime":961.89,"endTime":967.89,"body":"straightaway, yep, puts a topic"},{"speaker":"Cassie Gannon","startTime":967.89,"endTime":971.1,"body":"on the table, we have our"},{"speaker":"Cassie Gannon","startTime":967.89,"endTime":971.1,"body":"performance management process"},{"speaker":"Cassie Gannon","startTime":971.1,"endTime":976.44,"body":"aligned around that. So you have"},{"speaker":"Cassie Gannon","startTime":971.1,"endTime":976.44,"body":"one of our things in our"},{"speaker":"Cassie Gannon","startTime":976.44,"endTime":979.95,"body":"performance development plans is"},{"speaker":"Cassie Gannon","startTime":976.44,"endTime":979.95,"body":"innovation, how are you living"},{"speaker":"Cassie Gannon","startTime":979.95,"endTime":983.88,"body":"that value. And then we have"},{"speaker":"Cassie Gannon","startTime":979.95,"endTime":983.88,"body":"leadership capabilities aligned"},{"speaker":"Cassie Gannon","startTime":983.88,"endTime":987.93,"body":"to that to say, being innovative"},{"speaker":"Cassie Gannon","startTime":983.88,"endTime":987.93,"body":"and creating a culture of"},{"speaker":"Cassie Gannon","startTime":987.93,"endTime":989.16,"body":"innovations expected?"},{"speaker":"Daniel Franco","startTime":991.23,"endTime":993.84,"body":"By so when you"},{"speaker":"Daniel Franco","startTime":991.23,"endTime":993.84,"body":"say innovation is one of the"},{"speaker":"Daniel Franco","startTime":993.84,"endTime":999.75,"body":"values which in my head tells me"},{"speaker":"Daniel Franco","startTime":993.84,"endTime":999.75,"body":"which we actually want to create"},{"speaker":"Daniel Franco","startTime":999.75,"endTime":1003.11,"body":"a culture of innovation. So"},{"speaker":"Daniel Franco","startTime":999.75,"endTime":1003.11,"body":"we're, we're open to mistakes,"},{"speaker":"Daniel Franco","startTime":1003.14,"endTime":1009.47,"body":"we're open to failure, we're"},{"speaker":"Daniel Franco","startTime":1003.14,"endTime":1009.47,"body":"open to losing money. That's"},{"speaker":"Daniel Franco","startTime":1009.5,"endTime":1011.99,"body":"Well, this is a this is the"},{"speaker":"Daniel Franco","startTime":1009.5,"endTime":1011.99,"body":"question I knew that's where"},{"speaker":"Daniel Franco","startTime":1011.99,"endTime":1015.26,"body":"you're gonna go with because"},{"speaker":"Daniel Franco","startTime":1011.99,"endTime":1015.26,"body":"especially in the government"},{"speaker":"Daniel Franco","startTime":1015.26,"endTime":1022.31,"body":"space, local government space,"},{"speaker":"Daniel Franco","startTime":1015.26,"endTime":1022.31,"body":"innovation can cause what some"},{"speaker":"Daniel Franco","startTime":1022.37,"endTime":1026.33,"body":"some financial hardship purely"},{"speaker":"Daniel Franco","startTime":1022.37,"endTime":1026.33,"body":"because you might have gone down"},{"speaker":"Daniel Franco","startTime":1026.33,"endTime":1029.9,"body":"a path and spend a bit of money"},{"speaker":"Daniel Franco","startTime":1026.33,"endTime":1029.9,"body":"and it didn't work. But it's the"},{"speaker":"Daniel Franco","startTime":1029.9,"endTime":1034.1,"body":"learnings that come from that,"},{"speaker":"Daniel Franco","startTime":1029.9,"endTime":1034.1,"body":"how do we justify to the"},{"speaker":"Daniel Franco","startTime":1034.1,"endTime":1037.07,"body":"community that we want to try"},{"speaker":"Daniel Franco","startTime":1034.1,"endTime":1037.07,"body":"something new? That may not"},{"speaker":"Daniel Franco","startTime":1037.07,"endTime":1037.55,"body":"work?"},{"speaker":"Cassie Gannon","startTime":1038.36,"endTime":1041.39,"body":"Oh, that's so"},{"speaker":"Cassie Gannon","startTime":1038.36,"endTime":1041.39,"body":"difficult. Such a difficult"},{"speaker":"Cassie Gannon","startTime":1041.39,"endTime":1045.83,"body":"question. I think it's about"},{"speaker":"Cassie Gannon","startTime":1041.39,"endTime":1045.83,"body":"gaining trust, you have to do"},{"speaker":"Cassie Gannon","startTime":1045.83,"endTime":1049.94,"body":"things on a platform of trust."},{"speaker":"Cassie Gannon","startTime":1045.83,"endTime":1049.94,"body":"And you do that over time by"},{"speaker":"Cassie Gannon","startTime":1049.94,"endTime":1056.78,"body":"delivering the basics well, and"},{"speaker":"Cassie Gannon","startTime":1049.94,"endTime":1056.78,"body":"with excellence. So for me, what"},{"speaker":"Cassie Gannon","startTime":1056.78,"endTime":1060.35,"body":"comes into my head is there's a"},{"speaker":"Cassie Gannon","startTime":1056.78,"endTime":1060.35,"body":"really great in it space,"},{"speaker":"Cassie Gannon","startTime":1060.95,"endTime":1065.75,"body":"Garden, a model around it"},{"speaker":"Cassie Gannon","startTime":1060.95,"endTime":1065.75,"body":"systems, there's a Gartner"},{"speaker":"Cassie Gannon","startTime":1065.78,"endTime":1071.51,"body":"dotnet see me, no Model S either"},{"speaker":"Cassie Gannon","startTime":1065.78,"endTime":1071.51,"body":"by subscription. It's amazing,"},{"speaker":"Cassie Gannon","startTime":1072.26,"endTime":1076.82,"body":"Scott, excellent. They're really"},{"speaker":"Cassie Gannon","startTime":1072.26,"endTime":1076.82,"body":"amazing source of information"},{"speaker":"Cassie Gannon","startTime":1076.82,"endTime":1082.37,"body":"and best practices. For me, what"},{"speaker":"Cassie Gannon","startTime":1076.82,"endTime":1082.37,"body":"they talk about is you have"},{"speaker":"Cassie Gannon","startTime":1082.37,"endTime":1087.44,"body":"systems of record, which might"},{"speaker":"Cassie Gannon","startTime":1082.37,"endTime":1087.44,"body":"be your finance system, IT"},{"speaker":"Cassie Gannon","startTime":1087.44,"endTime":1091.46,"body":"systems of differentiation,"},{"speaker":"Cassie Gannon","startTime":1087.44,"endTime":1091.46,"body":"which you know, you could say"},{"speaker":"Cassie Gannon","startTime":1091.46,"endTime":1094.28,"body":"assets might go in there or"},{"speaker":"Cassie Gannon","startTime":1091.46,"endTime":1094.28,"body":"other things, and they have"},{"speaker":"Cassie Gannon","startTime":1094.28,"endTime":1098.33,"body":"system of innovation. And those"},{"speaker":"Cassie Gannon","startTime":1094.28,"endTime":1098.33,"body":"systems, you should govern in a"},{"speaker":"Cassie Gannon","startTime":1098.33,"endTime":1103.04,"body":"different way. And I view the"},{"speaker":"Cassie Gannon","startTime":1098.33,"endTime":1103.04,"body":"same in my head is innovation."},{"speaker":"Cassie Gannon","startTime":1103.04,"endTime":1108.77,"body":"So you might have continuous"},{"speaker":"Cassie Gannon","startTime":1103.04,"endTime":1108.77,"body":"improvement for local government"},{"speaker":"Cassie Gannon","startTime":1108.8,"endTime":1113.75,"body":"would be 90%, of what you do."},{"speaker":"Cassie Gannon","startTime":1108.8,"endTime":1113.75,"body":"And then the next layer of"},{"speaker":"Cassie Gannon","startTime":1114.44,"endTime":1117.86,"body":"adjacent innovation, which is"},{"speaker":"Cassie Gannon","startTime":1114.44,"endTime":1117.86,"body":"taking an idea that already"},{"speaker":"Cassie Gannon","startTime":1117.86,"endTime":1121.97,"body":"exists, and just tweaking it to"},{"speaker":"Cassie Gannon","startTime":1117.86,"endTime":1121.97,"body":"make it better, yep, based on"},{"speaker":"Cassie Gannon","startTime":1121.97,"endTime":1125.96,"body":"user feedback and problems"},{"speaker":"Cassie Gannon","startTime":1121.97,"endTime":1125.96,"body":"you've identified would be like"},{"speaker":"Cassie Gannon","startTime":1126.05,"endTime":1130.58,"body":"8%, and the one or 2% will be"},{"speaker":"Cassie Gannon","startTime":1126.05,"endTime":1130.58,"body":"that out there innovation when"},{"speaker":"Cassie Gannon","startTime":1130.58,"endTime":1132.02,"body":"you're talking like Uber Oh,"},{"speaker":"Daniel Franco","startTime":1132.68,"endTime":1134.72,"body":"yeah, cuz there's"},{"speaker":"Daniel Franco","startTime":1132.68,"endTime":1134.72,"body":"this common misconception that"},{"speaker":"Daniel Franco","startTime":1134.72,"endTime":1138.02,"body":"you need to spend millions of"},{"speaker":"Daniel Franco","startTime":1134.72,"endTime":1138.02,"body":"dollars to innovate, right? It's"},{"speaker":"Daniel Franco","startTime":1138.02,"endTime":1141.86,"body":"not just in technology, but it's"},{"speaker":"Daniel Franco","startTime":1138.02,"endTime":1141.86,"body":"the way we think about our"},{"speaker":"Daniel Franco","startTime":1141.86,"endTime":1143.78,"body":"customers and what we're"},{"speaker":"Daniel Franco","startTime":1141.86,"endTime":1143.78,"body":"delivering to them and how we"},{"speaker":"Daniel Franco","startTime":1143.78,"endTime":1146.9,"body":"can add value to them and"},{"speaker":"Daniel Franco","startTime":1143.78,"endTime":1146.9,"body":"processes where we can save"},{"speaker":"Daniel Franco","startTime":1146.9,"endTime":1152.72,"body":"money. And people in the"},{"speaker":"Daniel Franco","startTime":1146.9,"endTime":1152.72,"body":"business generally know where"},{"speaker":"Daniel Franco","startTime":1152.72,"endTime":1155.42,"body":"some of those areas where we can"},{"speaker":"Daniel Franco","startTime":1152.72,"endTime":1155.42,"body":"improve straightaway."},{"speaker":"Cassie Gannon","startTime":1155.45,"endTime":1157.97,"body":"Yes. So and"},{"speaker":"Cassie Gannon","startTime":1155.45,"endTime":1157.97,"body":"that's why I think it's very"},{"speaker":"Cassie Gannon","startTime":1157.97,"endTime":1163.61,"body":"contextual innovation. So in"},{"speaker":"Cassie Gannon","startTime":1157.97,"endTime":1163.61,"body":"class manufacturing or big"},{"speaker":"Cassie Gannon","startTime":1163.61,"endTime":1168.23,"body":"miners, you might be able to"},{"speaker":"Cassie Gannon","startTime":1163.61,"endTime":1168.23,"body":"spend a million dollars on"},{"speaker":"Cassie Gannon","startTime":1168.23,"endTime":1172.64,"body":"something and take a risk. Yeah."},{"speaker":"Cassie Gannon","startTime":1168.23,"endTime":1172.64,"body":"And if it doesn't pay back oops,"},{"speaker":"Cassie Gannon","startTime":1172.67,"endTime":1174.71,"body":"yeah, we made 100 million over"},{"speaker":"Daniel Franco","startTime":1174.71,"endTime":1177.47,"body":"here. We learn"},{"speaker":"Daniel Franco","startTime":1174.71,"endTime":1177.47,"body":"$100 million lessons."},{"speaker":"Cassie Gannon","startTime":1178.31,"endTime":1181.13,"body":"However in local"},{"speaker":"Cassie Gannon","startTime":1178.31,"endTime":1181.13,"body":"government, or even stay any"},{"speaker":"Cassie Gannon","startTime":1181.13,"endTime":1184.52,"body":"government, I would say, you'd"},{"speaker":"Cassie Gannon","startTime":1181.13,"endTime":1184.52,"body":"be looking at continuous"},{"speaker":"Cassie Gannon","startTime":1184.52,"endTime":1188.3,"body":"improvement as the bulk yes of"},{"speaker":"Cassie Gannon","startTime":1184.52,"endTime":1188.3,"body":"your effort makes sense"},{"speaker":"Cassie Gannon","startTime":1188.33,"endTime":1192.11,"body":"framework small steps Yeah,"},{"speaker":"Cassie Gannon","startTime":1188.33,"endTime":1192.11,"body":"structure then it's like the"},{"speaker":"Cassie Gannon","startTime":1192.11,"endTime":1195.83,"body":"system of record in it. With"},{"speaker":"Cassie Gannon","startTime":1192.11,"endTime":1195.83,"body":"financial one that heavily"},{"speaker":"Cassie Gannon","startTime":1195.83,"endTime":1199.55,"body":"governed you don't want people"},{"speaker":"Cassie Gannon","startTime":1195.83,"endTime":1199.55,"body":"innovating on your payroll"},{"speaker":"Cassie Gannon","startTime":1199.55,"endTime":1202.88,"body":"system. If it makes people I get"},{"speaker":"Cassie Gannon","startTime":1199.55,"endTime":1202.88,"body":"paid correctly,"},{"speaker":"Daniel Franco","startTime":1203.299,"endTime":1207.049,"body":"Correct, yeah,"},{"speaker":"Daniel Franco","startTime":1203.299,"endTime":1207.049,"body":"it's it's not. It's doing Yes."},{"speaker":"Daniel Franco","startTime":1207.049,"endTime":1210.349,"body":"Small steps, I think is probably"},{"speaker":"Daniel Franco","startTime":1207.049,"endTime":1210.349,"body":"the best way of explaining it is"},{"speaker":"Daniel Franco","startTime":1210.499,"endTime":1212.809,"body":"hallowee improve efficiencies?"},{"speaker":"Daniel Franco","startTime":1210.499,"endTime":1212.809,"body":"Yes."},{"speaker":"Cassie Gannon","startTime":1214.04,"endTime":1218.09,"body":"And I think if"},{"speaker":"Cassie Gannon","startTime":1214.04,"endTime":1218.09,"body":"you as a customer, so that"},{"speaker":"Cassie Gannon","startTime":1218.12,"endTime":1222.8,"body":"generally things were improving"},{"speaker":"Cassie Gannon","startTime":1218.12,"endTime":1222.8,"body":"over time. Rates didn't go up"},{"speaker":"Cassie Gannon","startTime":1222.83,"endTime":1228.8,"body":"20% over three years. That's"},{"speaker":"Cassie Gannon","startTime":1222.83,"endTime":1228.8,"body":"where you gain trust."},{"speaker":"Daniel Franco","startTime":1228.86,"endTime":1231.26,"body":"Absolutely. So"},{"speaker":"Daniel Franco","startTime":1228.86,"endTime":1231.26,"body":"long term game you get to play"},{"speaker":"Daniel Franco","startTime":1231.38,"endTime":1233.63,"body":"can't just come in, swing the"},{"speaker":"Daniel Franco","startTime":1231.38,"endTime":1233.63,"body":"axe and go right out. We're"},{"speaker":"Daniel Franco","startTime":1233.63,"endTime":1235.1,"body":"gonna bring in this new widget."},{"speaker":"Cassie Gannon","startTime":1235.19,"endTime":1235.64,"body":"No."},{"speaker":"Daniel Franco","startTime":1237.79,"endTime":1239.35,"body":"Because you're"},{"speaker":"Daniel Franco","startTime":1237.79,"endTime":1239.35,"body":"right, though, look at even for"},{"speaker":"Daniel Franco","startTime":1239.35,"endTime":1245.14,"body":"me, as you know, looking at my"},{"speaker":"Daniel Franco","startTime":1239.35,"endTime":1245.14,"body":"Council, I believe. That's I"},{"speaker":"Daniel Franco","startTime":1245.14,"endTime":1247.45,"body":"mean, the City of Charleston"},{"speaker":"Daniel Franco","startTime":1245.14,"endTime":1247.45,"body":"council night, and I believe"},{"speaker":"Daniel Franco","startTime":1247.45,"endTime":1249.43,"body":"that they're very forward"},{"speaker":"Daniel Franco","startTime":1247.45,"endTime":1249.43,"body":"thinking and they're always"},{"speaker":"Daniel Franco","startTime":1249.97,"endTime":1254.89,"body":"improving things. And to be"},{"speaker":"Daniel Franco","startTime":1249.97,"endTime":1254.89,"body":"honest, if they will not. If"},{"speaker":"Daniel Franco","startTime":1254.89,"endTime":1258.49,"body":"they were not improving things,"},{"speaker":"Daniel Franco","startTime":1254.89,"endTime":1258.49,"body":"I would then question what what"},{"speaker":"Daniel Franco","startTime":1258.49,"endTime":1262.27,"body":"are they doing? So yeah, the"},{"speaker":"Daniel Franco","startTime":1258.49,"endTime":1262.27,"body":"continuous improvement becomes"},{"speaker":"Daniel Franco","startTime":1262.27,"endTime":1265.18,"body":"an expectation from the from the"},{"speaker":"Daniel Franco","startTime":1262.27,"endTime":1265.18,"body":"community."},{"speaker":"Cassie Gannon","startTime":1265.24,"endTime":1267.88,"body":"And if you look"},{"speaker":"Cassie Gannon","startTime":1265.24,"endTime":1267.88,"body":"at generally society, so society"},{"speaker":"Cassie Gannon","startTime":1267.88,"endTime":1274.54,"body":"pressures, that we exist in a"},{"speaker":"Cassie Gannon","startTime":1267.88,"endTime":1274.54,"body":"society, and the expectations of"},{"speaker":"Cassie Gannon","startTime":1275.23,"endTime":1279.67,"body":"businesses or governments change"},{"speaker":"Cassie Gannon","startTime":1275.23,"endTime":1279.67,"body":"over time, and you need to keep"},{"speaker":"Cassie Gannon","startTime":1279.67,"endTime":1283.09,"body":"up with that, otherwise, people"},{"speaker":"Cassie Gannon","startTime":1279.67,"endTime":1283.09,"body":"will, why do you need to be?"},{"speaker":"Daniel Franco","startTime":1284.15,"endTime":1287.18,"body":"Absolutely. So do"},{"speaker":"Daniel Franco","startTime":1284.15,"endTime":1287.18,"body":"you think local government and"},{"speaker":"Daniel Franco","startTime":1287.18,"endTime":1289.46,"body":"government in general might be"},{"speaker":"Daniel Franco","startTime":1287.18,"endTime":1289.46,"body":"different? But do you think one"},{"speaker":"Daniel Franco","startTime":1289.46,"endTime":1292.49,"body":"of the biggest drivers of"},{"speaker":"Daniel Franco","startTime":1289.46,"endTime":1292.49,"body":"innovation is competition?"},{"speaker":"Cassie Gannon","startTime":1292.54,"endTime":1294.88,"body":"Yeah. And that's"},{"speaker":"Cassie Gannon","startTime":1292.54,"endTime":1294.88,"body":"interesting when you think of it"},{"speaker":"Cassie Gannon","startTime":1295.06,"endTime":1298.18,"body":"in a government context, because"},{"speaker":"Cassie Gannon","startTime":1295.06,"endTime":1298.18,"body":"who is your competitor?"},{"speaker":"Cassie Gannon","startTime":1298.66,"endTime":1301.09,"body":"yourself? Yeah, yeah."},{"speaker":"Daniel Franco","startTime":1301.729,"endTime":1306.979,"body":"Well, there are"},{"speaker":"Daniel Franco","startTime":1301.729,"endTime":1306.979,"body":"some businesses. utilities,"},{"speaker":"Daniel Franco","startTime":1307.129,"endTime":1310.969,"body":"specifically in South Australia"},{"speaker":"Daniel Franco","startTime":1307.129,"endTime":1310.969,"body":"who have somewhat of a monopoly."},{"speaker":"Daniel Franco","startTime":1312.259,"endTime":1317.209,"body":"So being innovative, how do you"},{"speaker":"Daniel Franco","startTime":1312.259,"endTime":1317.209,"body":"stay ahead of the curve when you"},{"speaker":"Daniel Franco","startTime":1317.209,"endTime":1320.719,"body":"don't really need to, I guess,"},{"speaker":"Daniel Franco","startTime":1317.209,"endTime":1320.719,"body":"in in from the financial"},{"speaker":"Daniel Franco","startTime":1320.749,"endTime":1322.219,"body":"perspective, because"},{"speaker":"Cassie Gannon","startTime":1322.25,"endTime":1324.8,"body":"interesting,"},{"speaker":"Cassie Gannon","startTime":1322.25,"endTime":1324.8,"body":"because it's also about do you"},{"speaker":"Cassie Gannon","startTime":1324.8,"endTime":1329.42,"body":"want to keep your staff? Or Yes,"},{"speaker":"Cassie Gannon","startTime":1324.8,"endTime":1329.42,"body":"you can be bringing in money and"},{"speaker":"Cassie Gannon","startTime":1329.51,"endTime":1332.24,"body":"the monopoly, but you have"},{"speaker":"Cassie Gannon","startTime":1329.51,"endTime":1332.24,"body":"nowhere to deliver those"},{"speaker":"Cassie Gannon","startTime":1332.24,"endTime":1335.48,"body":"services. Because you're a"},{"speaker":"Cassie Gannon","startTime":1332.24,"endTime":1335.48,"body":"backward organization. Culture"},{"speaker":"Cassie Gannon","startTime":1335.48,"endTime":1339.26,"body":"isn't very great to be in. Yeah."},{"speaker":"Cassie Gannon","startTime":1335.48,"endTime":1339.26,"body":"You know, there's some there's"},{"speaker":"Cassie Gannon","startTime":1339.26,"endTime":1343.43,"body":"that proposition too. And I"},{"speaker":"Cassie Gannon","startTime":1339.26,"endTime":1343.43,"body":"think, if I think about employee"},{"speaker":"Cassie Gannon","startTime":1344.24,"endTime":1348.65,"body":"experience, and the correlation"},{"speaker":"Cassie Gannon","startTime":1344.24,"endTime":1348.65,"body":"to customer experience, there's"},{"speaker":"Cassie Gannon","startTime":1349.16,"endTime":1352.79,"body":"so right there around why would"},{"speaker":"Cassie Gannon","startTime":1349.16,"endTime":1352.79,"body":"you? Yes, or you'd end up like"},{"speaker":"Cassie Gannon","startTime":1352.79,"endTime":1356.6,"body":"Kodak. Correct? Yes. The other"},{"speaker":"Cassie Gannon","startTime":1352.79,"endTime":1356.6,"body":"thing, right. Some listeners"},{"speaker":"Cassie Gannon","startTime":1356.6,"endTime":1360.29,"body":"might be too young to know that,"},{"speaker":"Cassie Gannon","startTime":1356.6,"endTime":1360.29,"body":"but you know, the digital"},{"speaker":"Cassie Gannon","startTime":1360.29,"endTime":1364.49,"body":"camera. You don't even buy film"},{"speaker":"Cassie Gannon","startTime":1360.29,"endTime":1364.49,"body":"anymore. But they fail to"},{"speaker":"Cassie Gannon","startTime":1364.49,"endTime":1367.79,"body":"innovate. And that's, that's"},{"speaker":"Cassie Gannon","startTime":1364.49,"endTime":1367.79,"body":"easy to understand from a"},{"speaker":"Cassie Gannon","startTime":1367.79,"endTime":1371.75,"body":"competitive private business"},{"speaker":"Cassie Gannon","startTime":1367.79,"endTime":1371.75,"body":"perspective. But it's the same"},{"speaker":"Cassie Gannon","startTime":1371.75,"endTime":1375.77,"body":"in government. If you don't keep"},{"speaker":"Cassie Gannon","startTime":1371.75,"endTime":1375.77,"body":"up someone will replace you."},{"speaker":"Daniel Franco","startTime":1376.64,"endTime":1380.51,"body":"Absolutely. We"},{"speaker":"Daniel Franco","startTime":1376.64,"endTime":1380.51,"body":"you think Kodak is one Nokia?"},{"speaker":"Daniel Franco","startTime":1380.63,"endTime":1384.14,"body":"Oh, yeah. Is the other one. You"},{"speaker":"Daniel Franco","startTime":1380.63,"endTime":1384.14,"body":"know, he's still around. Yeah."},{"speaker":"Daniel Franco","startTime":1387.26,"endTime":1393.14,"body":"The 8250 I had the highest snake"},{"speaker":"Daniel Franco","startTime":1387.26,"endTime":1393.14,"body":"score you could ever get on"},{"speaker":"Daniel Franco","startTime":1393.14,"endTime":1399.77,"body":"that. I was the envy of all my"},{"speaker":"Daniel Franco","startTime":1393.14,"endTime":1399.77,"body":"friends. 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I've always"},{"speaker":"Daniel Franco","startTime":1481.01,"endTime":1486.68,"body":"thought how do I get in contact"},{"speaker":"Daniel Franco","startTime":1486.68,"endTime":1489.47,"body":"with my children when they're at"},{"speaker":"Daniel Franco","startTime":1486.68,"endTime":1489.47,"body":"school? Yeah, and I don't want"},{"speaker":"Daniel Franco","startTime":1489.47,"endTime":1491.87,"body":"them to get into social medias."},{"speaker":"Daniel Franco","startTime":1489.47,"endTime":1491.87,"body":"I don't want them to have a"},{"speaker":"Daniel Franco","startTime":1491.87,"endTime":1493.94,"body":"phone. 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So you create that"},{"speaker":"Cassie Gannon","startTime":1610.91,"endTime":1615.5,"body":"for the bulk of your progress."},{"speaker":"Cassie Gannon","startTime":1610.91,"endTime":1615.5,"body":"And then for the next level, you"},{"speaker":"Cassie Gannon","startTime":1615.5,"endTime":1618.2,"body":"will think about, okay, well,"},{"speaker":"Cassie Gannon","startTime":1615.5,"endTime":1618.2,"body":"what business case do I need?"},{"speaker":"Cassie Gannon","startTime":1619.01,"endTime":1622.55,"body":"What return on investment? Are"},{"speaker":"Cassie Gannon","startTime":1619.01,"endTime":1622.55,"body":"we going to maybe get out of"},{"speaker":"Cassie Gannon","startTime":1622.55,"endTime":1625.94,"body":"here and return isn't just"},{"speaker":"Cassie Gannon","startTime":1622.55,"endTime":1625.94,"body":"financial? So you know, is there"},{"speaker":"Cassie Gannon","startTime":1625.94,"endTime":1629.96,"body":"a huge customer experience"},{"speaker":"Cassie Gannon","startTime":1625.94,"endTime":1629.96,"body":"improvement? of trust is or"},{"speaker":"Cassie Gannon","startTime":1629.99,"endTime":1633.74,"body":"legislative compliance"},{"speaker":"Cassie Gannon","startTime":1629.99,"endTime":1633.74,"body":"improvement? Yeah, those kind of"},{"speaker":"Cassie Gannon","startTime":1633.74,"endTime":1634.28,"body":"things."},{"speaker":"Daniel Franco","startTime":1635.36,"endTime":1637.22,"body":"So this structure"},{"speaker":"Cassie Gannon","startTime":1637.64,"endTime":1640.28,"body":"whether, you can"},{"speaker":"Cassie Gannon","startTime":1637.64,"endTime":1640.28,"body":"be creative and free within"},{"speaker":"Daniel Franco","startTime":1640.31,"endTime":1643.82,"body":"Yeah, so it's not"},{"speaker":"Daniel Franco","startTime":1640.31,"endTime":1643.82,"body":"it. Perfect. 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The five"},{"speaker":"Daniel Franco","startTime":1754.94,"endTime":1755.87,"body":"the five level,"},{"speaker":"Daniel Franco","startTime":1754.94,"endTime":1755.87,"body":"yeah."},{"speaker":"Cassie Gannon","startTime":1756.77,"endTime":1759.17,"body":"upside down."},{"speaker":"Cassie Gannon","startTime":1756.77,"endTime":1759.17,"body":"That's what innovation is about."},{"speaker":"Cassie Gannon","startTime":1759.95,"endTime":1765.83,"body":"So it's, you get the Y from the"},{"speaker":"Cassie Gannon","startTime":1759.95,"endTime":1765.83,"body":"top. Yep. 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No, no."},{"speaker":"Daniel Franco","startTime":1795.08,"endTime":1797.03,"body":"Well, I think"},{"speaker":"Daniel Franco","startTime":1795.08,"endTime":1797.03,"body":"what you said before, it's best"},{"speaker":"Daniel Franco","startTime":1797.03,"endTime":1801.32,"body":"starting small and generally"},{"speaker":"Daniel Franco","startTime":1797.03,"endTime":1801.32,"body":"it's that frontline. That will"},{"speaker":"Daniel Franco","startTime":1801.35,"endTime":1804.8,"body":"understand the small work spaces"},{"speaker":"Daniel Franco","startTime":1801.35,"endTime":1804.8,"body":"to start and the small areas to"},{"speaker":"Daniel Franco","startTime":1804.8,"endTime":1807.35,"body":"start. What can we improve, do"},{"speaker":"Daniel Franco","startTime":1804.8,"endTime":1807.35,"body":"to improve?"},{"speaker":"Cassie Gannon","startTime":1807.38,"endTime":1809.57,"body":"Do you know how"},{"speaker":"Cassie Gannon","startTime":1807.38,"endTime":1809.57,"body":"exciting it is when you get a"},{"speaker":"Cassie Gannon","startTime":1809.57,"endTime":1813.8,"body":"team of frontline workers to"},{"speaker":"Cassie Gannon","startTime":1809.57,"endTime":1813.8,"body":"stand up in front of the"},{"speaker":"Cassie Gannon","startTime":1813.8,"endTime":1819.32,"body":"executive team, and pitch their"},{"speaker":"Cassie Gannon","startTime":1813.8,"endTime":1819.32,"body":"idea and share? Why it's a good"},{"speaker":"Cassie Gannon","startTime":1819.32,"endTime":1823.28,"body":"idea why customers think we need"},{"speaker":"Cassie Gannon","startTime":1819.32,"endTime":1823.28,"body":"it? And what it's going to bring"},{"speaker":"Cassie Gannon","startTime":1823.28,"endTime":1824.3,"body":"to the business? Yeah."},{"speaker":"Daniel Franco","startTime":1824.87,"endTime":1826.58,"body":"It's bit like"},{"speaker":"Daniel Franco","startTime":1824.87,"endTime":1826.58,"body":"Shark Tank, I'm looking to 20"},{"speaker":"Daniel Franco","startTime":1826.58,"endTime":1831.89,"body":"hit $300,000 investment for 20%"},{"speaker":"Daniel Franco","startTime":1826.58,"endTime":1831.89,"body":"of my company. Yeah, that's"},{"speaker":"Daniel Franco","startTime":1831.89,"endTime":1834.71,"body":"brilliant. Yeah, that, yeah, it"},{"speaker":"Daniel Franco","startTime":1831.89,"endTime":1834.71,"body":"would be very exciting,"},{"speaker":"Daniel Franco","startTime":1834.71,"endTime":1838.85,"body":"especially for them because"},{"speaker":"Daniel Franco","startTime":1834.71,"endTime":1838.85,"body":"they're, they're able to enact"},{"speaker":"Daniel Franco","startTime":1838.85,"endTime":1839.72,"body":"some change."},{"speaker":"Cassie Gannon","startTime":1840.17,"endTime":1842.57,"body":"And then you take"},{"speaker":"Cassie Gannon","startTime":1840.17,"endTime":1842.57,"body":"them through one process like"},{"speaker":"Cassie Gannon","startTime":1842.57,"endTime":1845.96,"body":"that, and then that filters into"},{"speaker":"Cassie Gannon","startTime":1842.57,"endTime":1845.96,"body":"everything that they do from"},{"speaker":"Cassie Gannon","startTime":1845.96,"endTime":1850.76,"body":"there. So then you get this"},{"speaker":"Cassie Gannon","startTime":1845.96,"endTime":1850.76,"body":"organic growth that just, you"},{"speaker":"Cassie Gannon","startTime":1850.76,"endTime":1854.12,"body":"know, create a movie, so to"},{"speaker":"Cassie Gannon","startTime":1850.76,"endTime":1854.12,"body":"speak. Absolutely. Yeah."},{"speaker":"Daniel Franco","startTime":1854.15,"endTime":1856.73,"body":"So your advice to"},{"speaker":"Daniel Franco","startTime":1854.15,"endTime":1856.73,"body":"leaders who are looking to"},{"speaker":"Daniel Franco","startTime":1857.12,"endTime":1860.96,"body":"become more innovative, is to"},{"speaker":"Daniel Franco","startTime":1857.12,"endTime":1860.96,"body":"look at your frontline. Is that"},{"speaker":"Daniel Franco","startTime":1860.96,"endTime":1863.54,"body":"your advice? Or is there any"},{"speaker":"Daniel Franco","startTime":1860.96,"endTime":1863.54,"body":"other advice that you would have"},{"speaker":"Cassie Gannon","startTime":1864.29,"endTime":1866.6,"body":"a good stab at"},{"speaker":"Cassie Gannon","startTime":1864.29,"endTime":1866.6,"body":"trusted people speak to them,"},{"speaker":"Cassie Gannon","startTime":1866.93,"endTime":1871.49,"body":"and walk, spend a day in their"},{"speaker":"Cassie Gannon","startTime":1866.93,"endTime":1871.49,"body":"shoes. So there's a great, I'm"},{"speaker":"Cassie Gannon","startTime":1871.49,"endTime":1875.87,"body":"not a purist in my approach, I"},{"speaker":"Cassie Gannon","startTime":1871.49,"endTime":1875.87,"body":"adopt the best I build my"},{"speaker":"Cassie Gannon","startTime":1875.87,"endTime":1879.62,"body":"toolkit, and I adopt the best"},{"speaker":"Cassie Gannon","startTime":1875.87,"endTime":1879.62,"body":"tool for the situation. So I"},{"speaker":"Cassie Gannon","startTime":1879.62,"endTime":1883.31,"body":"don't say go and do lean"},{"speaker":"Cassie Gannon","startTime":1879.62,"endTime":1883.31,"body":"thinking, go into six sigma, you"},{"speaker":"Cassie Gannon","startTime":1883.31,"endTime":1886.94,"body":"must do. Plan, do check act,"},{"speaker":"Daniel Franco","startTime":1887.42,"endTime":1889.04,"body":"Pro software"},{"speaker":"Daniel Franco","startTime":1887.42,"endTime":1889.04,"body":"chain, there's so many other"},{"speaker":"Daniel Franco","startTime":1889.04,"endTime":1891.11,"body":"ways to skin a cat. But it's"},{"speaker":"Cassie Gannon","startTime":1891.11,"endTime":1894.14,"body":"about what makes"},{"speaker":"Cassie Gannon","startTime":1891.11,"endTime":1894.14,"body":"sense for you contextually using"},{"speaker":"Cassie Gannon","startTime":1894.17,"endTime":1898.34,"body":"a wage that is meaningful in"},{"speaker":"Cassie Gannon","startTime":1894.17,"endTime":1898.34,"body":"your business. So I remember"},{"speaker":"Cassie Gannon","startTime":1898.34,"endTime":1902.93,"body":"when I joined, I actually went"},{"speaker":"Cassie Gannon","startTime":1898.34,"endTime":1902.93,"body":"from manufacturing into the city"},{"speaker":"Cassie Gannon","startTime":1902.93,"endTime":1906.53,"body":"of restaurants. And starting"},{"speaker":"Cassie Gannon","startTime":1902.93,"endTime":1906.53,"body":"there, I thought, Oh, we can"},{"speaker":"Cassie Gannon","startTime":1906.53,"endTime":1910.67,"body":"talk about going to gamba. And"},{"speaker":"Cassie Gannon","startTime":1906.53,"endTime":1910.67,"body":"during combat boots, we can talk"},{"speaker":"Cassie Gannon","startTime":1910.67,"endTime":1914.42,"body":"about visual management. And we"},{"speaker":"Cassie Gannon","startTime":1910.67,"endTime":1914.42,"body":"can talk about going to see and"},{"speaker":"Cassie Gannon","startTime":1914.42,"endTime":1918.05,"body":"walking a mile in someone's"},{"speaker":"Cassie Gannon","startTime":1914.42,"endTime":1918.05,"body":"shoes. Anyways, making the"},{"speaker":"Cassie Gannon","startTime":1918.05,"endTime":1921.47,"body":"language because if you make the"},{"speaker":"Cassie Gannon","startTime":1918.05,"endTime":1921.47,"body":"language barrier instantly,"},{"speaker":"Cassie Gannon","startTime":1921.47,"endTime":1926.27,"body":"people think oh, I don't want to"},{"speaker":"Cassie Gannon","startTime":1921.47,"endTime":1926.27,"body":"look silly. So don't isolate"},{"speaker":"Cassie Gannon","startTime":1926.27,"endTime":1928.46,"body":"through some of that kind of"},{"speaker":"Cassie Gannon","startTime":1926.27,"endTime":1928.46,"body":"years."},{"speaker":"Daniel Franco","startTime":1928.49,"endTime":1933.56,"body":"Yes. Well in, in"},{"speaker":"Daniel Franco","startTime":1928.49,"endTime":1933.56,"body":"a culture, an innovative"},{"speaker":"Daniel Franco","startTime":1933.56,"endTime":1938.0,"body":"culture, asking silly questions."},{"speaker":"Daniel Franco","startTime":1933.56,"endTime":1938.0,"body":"Is would be welcoming. Yeah, but"},{"speaker":"Daniel Franco","startTime":1938.0,"endTime":1942.65,"body":"it's just starting. Correct."},{"speaker":"Daniel Franco","startTime":1938.0,"endTime":1942.65,"body":"Might be still a few egos"},{"speaker":"Daniel Franco","startTime":1942.65,"endTime":1945.77,"body":"floating around. Hey, Eddie"},{"speaker":"Daniel Franco","startTime":1942.65,"endTime":1945.77,"body":"overcome a you know, someone"},{"speaker":"Daniel Franco","startTime":1945.77,"endTime":1950.18,"body":"that he could put together a"},{"speaker":"Daniel Franco","startTime":1945.77,"endTime":1950.18,"body":"good idea, we put it forward,"},{"speaker":"Daniel Franco","startTime":1950.21,"endTime":1952.61,"body":"and it just keeps getting shut"},{"speaker":"Daniel Franco","startTime":1950.21,"endTime":1952.61,"body":"you shut down even though you"},{"speaker":"Daniel Franco","startTime":1952.61,"endTime":1957.23,"body":"know, this is the best idea for"},{"speaker":"Daniel Franco","startTime":1952.61,"endTime":1957.23,"body":"the customer. There would"},{"speaker":"Daniel Franco","startTime":1957.23,"endTime":1962.3,"body":"definitely be frontline"},{"speaker":"Daniel Franco","startTime":1957.23,"endTime":1962.3,"body":"management. Who would would feel"},{"speaker":"Daniel Franco","startTime":1963.98,"endTime":1967.7,"body":"the executives aren't listening"},{"speaker":"Daniel Franco","startTime":1963.98,"endTime":1967.7,"body":"to me? How do we handle those"},{"speaker":"Daniel Franco","startTime":1967.7,"endTime":1968.45,"body":"situations?"},{"speaker":"Cassie Gannon","startTime":1969.68,"endTime":1972.02,"body":"I think it's a"},{"speaker":"Cassie Gannon","startTime":1969.68,"endTime":1972.02,"body":"great opportunity for coaching"},{"speaker":"Cassie Gannon","startTime":1972.02,"endTime":1978.35,"body":"and development. Because you"},{"speaker":"Cassie Gannon","startTime":1972.02,"endTime":1978.35,"body":"know, you can do the enough"},{"speaker":"Cassie Gannon","startTime":1979.1,"endTime":1985.01,"body":"work. And the insight and"},{"speaker":"Cassie Gannon","startTime":1979.1,"endTime":1985.01,"body":"understanding, I think he can"},{"speaker":"Cassie Gannon","startTime":1985.01,"endTime":1988.25,"body":"get most things across the line,"},{"speaker":"Cassie Gannon","startTime":1985.01,"endTime":1988.25,"body":"if that makes sense. But there"},{"speaker":"Cassie Gannon","startTime":1988.25,"endTime":1991.85,"body":"could be a point where you"},{"speaker":"Cassie Gannon","startTime":1988.25,"endTime":1991.85,"body":"certain decision makers have"},{"speaker":"Cassie Gannon","startTime":1991.85,"endTime":1998.18,"body":"information that you can't have"},{"speaker":"Cassie Gannon","startTime":1991.85,"endTime":1998.18,"body":"access to. And that's when you"},{"speaker":"Cassie Gannon","startTime":1998.18,"endTime":2001.84,"body":"have to trust that maybe after a"},{"speaker":"Cassie Gannon","startTime":1998.18,"endTime":2001.84,"body":"few goes, maybe you need to"},{"speaker":"Cassie Gannon","startTime":2001.84,"endTime":2005.83,"body":"start again. challenge your own"},{"speaker":"Cassie Gannon","startTime":2001.84,"endTime":2005.83,"body":"thinking around what you're"},{"speaker":"Cassie Gannon","startTime":2005.83,"endTime":2006.37,"body":"putting up"},{"speaker":"Daniel Franco","startTime":2006.46,"endTime":2008.71,"body":"with your I think"},{"speaker":"Daniel Franco","startTime":2006.46,"endTime":2008.71,"body":"coaching is a huge part because"},{"speaker":"Daniel Franco","startTime":2008.71,"endTime":2011.86,"body":"you think about you mentioned"},{"speaker":"Daniel Franco","startTime":2008.71,"endTime":2011.86,"body":"before building a business case,"},{"speaker":"Daniel Franco","startTime":2011.86,"endTime":2015.7,"body":"right? And asking the frontline"},{"speaker":"Daniel Franco","startTime":2011.86,"endTime":2015.7,"body":"management or frontline team to"},{"speaker":"Daniel Franco","startTime":2015.7,"endTime":2021.34,"body":"build a business cases for"},{"speaker":"Daniel Franco","startTime":2015.7,"endTime":2021.34,"body":"people who may very well be you"},{"speaker":"Daniel Franco","startTime":2021.34,"endTime":2025.03,"body":"know, fitter and Turner's and"},{"speaker":"Daniel Franco","startTime":2021.34,"endTime":2025.03,"body":"welders and whatnot, who haven't"},{"speaker":"Daniel Franco","startTime":2025.15,"endTime":2028.78,"body":"really got that skill set to"},{"speaker":"Daniel Franco","startTime":2025.15,"endTime":2028.78,"body":"build a businesses. This is just"},{"speaker":"Daniel Franco","startTime":2028.78,"endTime":2031.3,"body":"what we know. I mean, I can make"},{"speaker":"Daniel Franco","startTime":2028.78,"endTime":2031.3,"body":"it we just need to make make"},{"speaker":"Daniel Franco","startTime":2031.3,"endTime":2034.93,"body":"hundreds of it or whatever it"},{"speaker":"Daniel Franco","startTime":2031.3,"endTime":2034.93,"body":"might be. And we're so we need"},{"speaker":"Daniel Franco","startTime":2034.93,"endTime":2039.16,"body":"some cash to be able to do it."},{"speaker":"Daniel Franco","startTime":2034.93,"endTime":2039.16,"body":"How do we get? How do we get"},{"speaker":"Daniel Franco","startTime":2039.16,"endTime":2040.84,"body":"those ideas across the line?"},{"speaker":"Cassie Gannon","startTime":2041.02,"endTime":2046.84,"body":"I think I always"},{"speaker":"Cassie Gannon","startTime":2041.02,"endTime":2046.84,"body":"I always always that's often"},{"speaker":"Daniel Franco","startTime":2046.87,"endTime":2054.79,"body":"shouldn't say"},{"speaker":"Daniel Franco","startTime":2046.87,"endTime":2054.79,"body":"should. Or sorry. I tried to"},{"speaker":"Daniel Franco","startTime":2054.79,"endTime":2059.11,"body":"strip out a cabinet come back in"},{"speaker":"Daniel Franco","startTime":2054.79,"endTime":2059.11,"body":"they do. We actually we said it"},{"speaker":"Daniel Franco","startTime":2059.11,"endTime":2062.41,"body":"before language is such a"},{"speaker":"Daniel Franco","startTime":2059.11,"endTime":2062.41,"body":"important thing very"},{"speaker":"Cassie Gannon","startTime":2062.24,"endTime":2067.01,"body":"very influential."},{"speaker":"Cassie Gannon","startTime":2062.24,"endTime":2067.01,"body":"I feel like I often have been"},{"speaker":"Cassie Gannon","startTime":2067.04,"endTime":2071.81,"body":"asked in through my career as an"},{"speaker":"Cassie Gannon","startTime":2067.04,"endTime":2071.81,"body":"improvement and innovation"},{"speaker":"Cassie Gannon","startTime":2072.05,"endTime":2076.64,"body":"practitioner. Why do you need"},{"speaker":"Cassie Gannon","startTime":2072.05,"endTime":2076.64,"body":"that role in an organization?"},{"speaker":"Cassie Gannon","startTime":2076.76,"endTime":2081.2,"body":"Because does that make them"},{"speaker":"Cassie Gannon","startTime":2076.76,"endTime":2081.2,"body":"responsible for arriving early?"},{"speaker":"Cassie Gannon","startTime":2081.2,"endTime":2085.46,"body":"Are you saying they're the only"},{"speaker":"Cassie Gannon","startTime":2081.2,"endTime":2085.46,"body":"innovative person you know and"},{"speaker":"Cassie Gannon","startTime":2085.46,"endTime":2089.93,"body":"aside? Well, no. But for me, if"},{"speaker":"Cassie Gannon","startTime":2085.46,"endTime":2089.93,"body":"you want that skill set in your"},{"speaker":"Cassie Gannon","startTime":2089.93,"endTime":2094.01,"body":"business and you don't have it,"},{"speaker":"Cassie Gannon","startTime":2089.93,"endTime":2094.01,"body":"how do you get it you bring in"},{"speaker":"Cassie Gannon","startTime":2094.37,"endTime":2099.23,"body":"someone who can set up the"},{"speaker":"Cassie Gannon","startTime":2094.37,"endTime":2099.23,"body":"framework, the template coach,"},{"speaker":"Cassie Gannon","startTime":2099.26,"endTime":2104.18,"body":"developing To build internal"},{"speaker":"Cassie Gannon","startTime":2099.26,"endTime":2104.18,"body":"capability is always a critical"},{"speaker":"Cassie Gannon","startTime":2104.18,"endTime":2109.13,"body":"piece. And then, you know, my"},{"speaker":"Cassie Gannon","startTime":2104.18,"endTime":2109.13,"body":"role is always to do myself out"},{"speaker":"Cassie Gannon","startTime":2109.13,"endTime":2113.99,"body":"of a role. Yeah, absolutely. I"},{"speaker":"Cassie Gannon","startTime":2109.13,"endTime":2113.99,"body":"should be. Okay. Yeah, that's my"},{"speaker":"Cassie Gannon","startTime":2114.14,"endTime":2117.14,"body":"alternative. In any"},{"speaker":"Cassie Gannon","startTime":2114.14,"endTime":2117.14,"body":"organization."},{"speaker":"Daniel Franco","startTime":2117.7,"endTime":2120.07,"body":"How do I fix this"},{"speaker":"Daniel Franco","startTime":2117.7,"endTime":2120.07,"body":"place that made me more?"},{"speaker":"Cassie Gannon","startTime":2120.82,"endTime":2123.7,"body":"Well said help,"},{"speaker":"Cassie Gannon","startTime":2120.82,"endTime":2123.7,"body":"so they can hurry I Well, yeah,"},{"speaker":"Cassie Gannon","startTime":2123.7,"endTime":2127.09,"body":"exactly. And I think I always"},{"speaker":"Cassie Gannon","startTime":2123.7,"endTime":2127.09,"body":"love I had a person during to"},{"speaker":"Cassie Gannon","startTime":2127.09,"endTime":2131.53,"body":"the Marian, this last week from"},{"speaker":"Cassie Gannon","startTime":2127.09,"endTime":2131.53,"body":"what the other councils have"},{"speaker":"Cassie Gannon","startTime":2131.53,"endTime":2135.55,"body":"worked. And then I Oh, I don't"},{"speaker":"Cassie Gannon","startTime":2131.53,"endTime":2135.55,"body":"know if you remember me, I'm not"},{"speaker":"Cassie Gannon","startTime":2135.55,"endTime":2140.05,"body":"100% I remember you. Were still"},{"speaker":"Cassie Gannon","startTime":2135.55,"endTime":2140.05,"body":"using the visual management"},{"speaker":"Cassie Gannon","startTime":2140.05,"endTime":2143.26,"body":"board that you talked to us"},{"speaker":"Cassie Gannon","startTime":2140.05,"endTime":2143.26,"body":"about me developed as a team"},{"speaker":"Cassie Gannon","startTime":2143.26,"endTime":2147.16,"body":"with you. Six years ago? Yeah."},{"speaker":"Cassie Gannon","startTime":2143.26,"endTime":2147.16,"body":"Well, and I'm like, Oh, they"},{"speaker":"Cassie Gannon","startTime":2147.16,"endTime":2151.06,"body":"said, it's completely different."},{"speaker":"Cassie Gannon","startTime":2147.16,"endTime":2151.06,"body":"It's digital. And I love it. But"},{"speaker":"Cassie Gannon","startTime":2151.15,"endTime":2154.45,"body":"I gave you some kind of"},{"speaker":"Cassie Gannon","startTime":2151.15,"endTime":2154.45,"body":"permission to play. Yeah, do"},{"speaker":"Cassie Gannon","startTime":2154.45,"endTime":2156.58,"body":"something that works for you."},{"speaker":"Cassie Gannon","startTime":2154.45,"endTime":2156.58,"body":"And not you're told you need to"},{"speaker":"Cassie Gannon","startTime":2156.58,"endTime":2159.58,"body":"do from your leadership, you"},{"speaker":"Cassie Gannon","startTime":2156.58,"endTime":2159.58,"body":"know, often you get reporting"},{"speaker":"Cassie Gannon","startTime":2159.85,"endTime":2163.9,"body":"requirements that you need to"},{"speaker":"Cassie Gannon","startTime":2159.85,"endTime":2163.9,"body":"deliver on or, you know, just"},{"speaker":"Cassie Gannon","startTime":2163.9,"endTime":2166.96,"body":"general operational management."},{"speaker":"Cassie Gannon","startTime":2163.9,"endTime":2166.96,"body":"But how do you want to run your"},{"speaker":"Cassie Gannon","startTime":2166.96,"endTime":2170.05,"body":"team as a team? You can come up"},{"speaker":"Cassie Gannon","startTime":2166.96,"endTime":2170.05,"body":"with that together if it's not"},{"speaker":"Cassie Gannon","startTime":2170.05,"endTime":2170.83,"body":"working change?"},{"speaker":"Daniel Franco","startTime":2171.46,"endTime":2174.91,"body":"Absolutely. So"},{"speaker":"Daniel Franco","startTime":2171.46,"endTime":2174.91,"body":"you make a good point. It's"},{"speaker":"Daniel Franco","startTime":2174.91,"endTime":2179.17,"body":"almost like you need a chief"},{"speaker":"Daniel Franco","startTime":2174.91,"endTime":2179.17,"body":"interrupting you. within the"},{"speaker":"Daniel Franco","startTime":2179.17,"endTime":2182.44,"body":"company, there is someone who"},{"speaker":"Daniel Franco","startTime":2179.17,"endTime":2182.44,"body":"actually is always listening to"},{"speaker":"Daniel Franco","startTime":2182.44,"endTime":2185.53,"body":"those ideas and understanding"},{"speaker":"Daniel Franco","startTime":2182.44,"endTime":2185.53,"body":"the perspectives of the"},{"speaker":"Daniel Franco","startTime":2185.53,"endTime":2189.1,"body":"frontline or middle management"},{"speaker":"Daniel Franco","startTime":2185.53,"endTime":2189.1,"body":"or whatever it might be. You're"},{"speaker":"Daniel Franco","startTime":2189.1,"endTime":2191.95,"body":"trying to bring in new ideas,"},{"speaker":"Daniel Franco","startTime":2189.1,"endTime":2191.95,"body":"but don't actually really 100%"},{"speaker":"Daniel Franco","startTime":2191.95,"endTime":2193.21,"body":"sure how to get it over the"},{"speaker":"Daniel Franco","startTime":2191.95,"endTime":2193.21,"body":"line."},{"speaker":"Cassie Gannon","startTime":2193.24,"endTime":2195.97,"body":"Yes, but the has"},{"speaker":"Cassie Gannon","startTime":2193.24,"endTime":2195.97,"body":"the skill set to work with the"},{"speaker":"Cassie Gannon","startTime":2195.97,"endTime":2199.87,"body":"people get the insight out of"},{"speaker":"Cassie Gannon","startTime":2195.97,"endTime":2199.87,"body":"them, because they have that."},{"speaker":"Cassie Gannon","startTime":2201.07,"endTime":2206.59,"body":"And then the skill set to maybe"},{"speaker":"Cassie Gannon","startTime":2201.07,"endTime":2206.59,"body":"support the business case being"},{"speaker":"Cassie Gannon","startTime":2206.59,"endTime":2207.28,"body":"created?"},{"speaker":"Daniel Franco","startTime":2207.76,"endTime":2214.78,"body":"Absolutely. From"},{"speaker":"Daniel Franco","startTime":2207.76,"endTime":2214.78,"body":"a latest perspective, I MLS data"},{"speaker":"Daniel Franco","startTime":2214.78,"endTime":2218.8,"body":"and I want to introduce"},{"speaker":"Daniel Franco","startTime":2214.78,"endTime":2218.8,"body":"innovation into my business,"},{"speaker":"Daniel Franco","startTime":2218.83,"endTime":2226.42,"body":"what behavioral behavioral skill"},{"speaker":"Daniel Franco","startTime":2218.83,"endTime":2226.42,"body":"sets do I need? You said before"},{"speaker":"Daniel Franco","startTime":2226.42,"endTime":2228.34,"body":"culture and leadership is to the"},{"speaker":"Daniel Franco","startTime":2226.42,"endTime":2228.34,"body":"most."},{"speaker":"Cassie Gannon","startTime":2229.57,"endTime":2233.02,"body":"Yeah, the start"},{"speaker":"Cassie Gannon","startTime":2229.57,"endTime":2233.02,"body":"of stuff Absolutely. to the to"},{"speaker":"Cassie Gannon","startTime":2233.02,"endTime":2238.54,"body":"the, you know, main pyramid, TPS"},{"speaker":"Cassie Gannon","startTime":2233.02,"endTime":2238.54,"body":"stuff. You got to have"},{"speaker":"Cassie Gannon","startTime":2238.54,"endTime":2240.46,"body":"leadership as a foundation"},{"speaker":"Daniel Franco","startTime":2240.49,"endTime":2242.77,"body":"leadership is the"},{"speaker":"Daniel Franco","startTime":2240.49,"endTime":2242.77,"body":"foundation so so what is a"},{"speaker":"Daniel Franco","startTime":2242.77,"endTime":2246.4,"body":"skill? Well, because to me"},{"speaker":"Daniel Franco","startTime":2242.77,"endTime":2246.4,"body":"leadership, we're talking"},{"speaker":"Daniel Franco","startTime":2246.4,"endTime":2248.8,"body":"leadership behaviors, we're not"},{"speaker":"Daniel Franco","startTime":2246.4,"endTime":2248.8,"body":"talking leadership,"},{"speaker":"Cassie Gannon","startTime":2249.01,"endTime":2257.56,"body":"as you know. For"},{"speaker":"Cassie Gannon","startTime":2249.01,"endTime":2257.56,"body":"me, it's about open door kind of"},{"speaker":"Cassie Gannon","startTime":2257.56,"endTime":2263.02,"body":"policy, you know, someone who"},{"speaker":"Cassie Gannon","startTime":2257.56,"endTime":2263.02,"body":"will listen and hear what people"},{"speaker":"Cassie Gannon","startTime":2263.02,"endTime":2267.31,"body":"are saying, Be comfortable with"},{"speaker":"Cassie Gannon","startTime":2263.02,"endTime":2267.31,"body":"being challenged on their own"},{"speaker":"Cassie Gannon","startTime":2267.31,"endTime":2272.2,"body":"views. I think it's also really"},{"speaker":"Cassie Gannon","startTime":2267.31,"endTime":2272.2,"body":"important that they have the"},{"speaker":"Cassie Gannon","startTime":2272.2,"endTime":2276.34,"body":"ability to trust their staff to"},{"speaker":"Cassie Gannon","startTime":2272.2,"endTime":2276.34,"body":"take some risks, without"},{"speaker":"Cassie Gannon","startTime":2276.34,"endTime":2279.94,"body":"consequence, or with a"},{"speaker":"Cassie Gannon","startTime":2276.34,"endTime":2279.94,"body":"consequence that is Oh, yeah,"},{"speaker":"Cassie Gannon","startTime":2279.94,"endTime":2285.85,"body":"that didn't go so well. Let's"},{"speaker":"Cassie Gannon","startTime":2279.94,"endTime":2285.85,"body":"talk about next time. So"},{"speaker":"Cassie Gannon","startTime":2285.85,"endTime":2290.92,"body":"learning from rather than"},{"speaker":"Cassie Gannon","startTime":2285.85,"endTime":2290.92,"body":"punishing for mistakes, that's"},{"speaker":"Cassie Gannon","startTime":2290.92,"endTime":2293.86,"body":"really important, otherwise"},{"speaker":"Cassie Gannon","startTime":2290.92,"endTime":2293.86,"body":"people will happen. Yeah,"},{"speaker":"Cassie Gannon","startTime":2293.92,"endTime":2298.78,"body":"absolutely. But I think leaders"},{"speaker":"Cassie Gannon","startTime":2293.92,"endTime":2298.78,"body":"coach, if I couldn't make a love"},{"speaker":"Cassie Gannon","startTime":2298.78,"endTime":2304.99,"body":"analogies, they work for me and"},{"speaker":"Cassie Gannon","startTime":2298.78,"endTime":2304.99,"body":"yeah, I think of a sports coach."},{"speaker":"Cassie Gannon","startTime":2305.35,"endTime":2309.85,"body":"Or if you're doing any kind of"},{"speaker":"Cassie Gannon","startTime":2305.35,"endTime":2309.85,"body":"night I I have dabbled in"},{"speaker":"Cassie Gannon","startTime":2309.85,"endTime":2314.59,"body":"weightlifting over time. And"},{"speaker":"Cassie Gannon","startTime":2309.85,"endTime":2314.59,"body":"without a great coach, it's very"},{"speaker":"Cassie Gannon","startTime":2314.59,"endTime":2318.73,"body":"hard to improve on your own."},{"speaker":"Cassie Gannon","startTime":2314.59,"endTime":2318.73,"body":"Yes. But if the coach is yelling"},{"speaker":"Cassie Gannon","startTime":2318.73,"endTime":2322.66,"body":"at me and suck, then that's not"},{"speaker":"Cassie Gannon","startTime":2318.73,"endTime":2322.66,"body":"really very motivating. Or"},{"speaker":"Cassie Gannon","startTime":2322.66,"endTime":2325.21,"body":"feifei Oh, and their feedback."},{"speaker":"Daniel Franco","startTime":2325.57,"endTime":2328.57,"body":"It's finding that"},{"speaker":"Daniel Franco","startTime":2325.57,"endTime":2328.57,"body":"Goldilocks zone for each person"},{"speaker":"Daniel Franco","startTime":2328.57,"endTime":2331.51,"body":"isn't really understanding what"},{"speaker":"Daniel Franco","startTime":2328.57,"endTime":2331.51,"body":"what influences them."},{"speaker":"Cassie Gannon","startTime":2331.54,"endTime":2334.03,"body":"Yeah, and I think"},{"speaker":"Cassie Gannon","startTime":2331.54,"endTime":2334.03,"body":"the other thing is is to realize"},{"speaker":"Cassie Gannon","startTime":2334.03,"endTime":2340.18,"body":"that not everyone thinks"},{"speaker":"Cassie Gannon","startTime":2334.03,"endTime":2340.18,"body":"motivated or learns the way you"},{"speaker":"Cassie Gannon","startTime":2340.18,"endTime":2344.62,"body":"do. So there's a variation in"},{"speaker":"Cassie Gannon","startTime":2340.18,"endTime":2344.62,"body":"that yes, and that's quite"},{"speaker":"Cassie Gannon","startTime":2344.65,"endTime":2346.99,"body":"critical to kind of tap into so"},{"speaker":"Daniel Franco","startTime":2346.99,"endTime":2348.91,"body":"if you are that"},{"speaker":"Daniel Franco","startTime":2346.99,"endTime":2348.91,"body":"chief entrepreneur or you are a"},{"speaker":"Daniel Franco","startTime":2348.91,"endTime":2354.55,"body":"leader that is trying to you"},{"speaker":"Daniel Franco","startTime":2348.91,"endTime":2354.55,"body":"know, push the innovation"},{"speaker":"Daniel Franco","startTime":2354.61,"endTime":2362.98,"body":"innovative culture onto the onto"},{"speaker":"Daniel Franco","startTime":2354.61,"endTime":2362.98,"body":"the staff of workforce is that"},{"speaker":"Daniel Franco","startTime":2363.13,"endTime":2366.4,"body":"something that you really need"},{"speaker":"Daniel Franco","startTime":2363.13,"endTime":2366.4,"body":"to consider is the way everyone"},{"speaker":"Daniel Franco","startTime":2366.43,"endTime":2370.57,"body":"learns so go through going"},{"speaker":"Daniel Franco","startTime":2366.43,"endTime":2370.57,"body":"through you know, sort of"},{"speaker":"Daniel Franco","startTime":2370.57,"endTime":2372.4,"body":"communicating in different ways"},{"speaker":"Cassie Gannon","startTime":2372.43,"endTime":2375.7,"body":"so for me, I"},{"speaker":"Cassie Gannon","startTime":2372.43,"endTime":2375.7,"body":"think I think in the CRM space"},{"speaker":"Cassie Gannon","startTime":2375.7,"endTime":2379.0,"body":"or sorry, acronyms, customer"},{"speaker":"Cassie Gannon","startTime":2375.7,"endTime":2379.0,"body":"relationship management space,"},{"speaker":"Daniel Franco","startTime":2379.03,"endTime":2380.62,"body":"you what you do"},{"speaker":"Daniel Franco","startTime":2379.03,"endTime":2380.62,"body":"work through government, why"},{"speaker":"Cassie Gannon","startTime":2380.62,"endTime":2388.09,"body":"do you think of"},{"speaker":"Cassie Gannon","startTime":2380.62,"endTime":2388.09,"body":"omni channel, something we think"},{"speaker":"Cassie Gannon","startTime":2388.09,"endTime":2392.26,"body":"you know, every customer if you"},{"speaker":"Cassie Gannon","startTime":2388.09,"endTime":2392.26,"body":"think of their personas, and who"},{"speaker":"Cassie Gannon","startTime":2392.26,"endTime":2395.98,"body":"they are, as people want to stay"},{"speaker":"Cassie Gannon","startTime":2392.26,"endTime":2395.98,"body":"engaged by reaching out, maybe"},{"speaker":"Cassie Gannon","startTime":2395.98,"endTime":2398.95,"body":"not everyone wants to engage"},{"speaker":"Cassie Gannon","startTime":2395.98,"endTime":2398.95,"body":"with coming in. Not everyone"},{"speaker":"Cassie Gannon","startTime":2398.95,"endTime":2403.36,"body":"wants to engage with I,"},{"speaker":"Cassie Gannon","startTime":2398.95,"endTime":2403.36,"body":"internet, there's multiple ways"},{"speaker":"Cassie Gannon","startTime":2403.36,"endTime":2408.43,"body":"people want to receive and give"},{"speaker":"Cassie Gannon","startTime":2403.36,"endTime":2408.43,"body":"information. And that translates"},{"speaker":"Cassie Gannon","startTime":2408.43,"endTime":2411.34,"body":"directly to learn. And so I"},{"speaker":"Cassie Gannon","startTime":2408.43,"endTime":2411.34,"body":"think about you know, in a"},{"speaker":"Cassie Gannon","startTime":2411.34,"endTime":2415.48,"body":"program, you want to have"},{"speaker":"Cassie Gannon","startTime":2411.34,"endTime":2415.48,"body":"multiple problems. So I always"},{"speaker":"Cassie Gannon","startTime":2415.48,"endTime":2419.62,"body":"focus on capability building, so"},{"speaker":"Cassie Gannon","startTime":2415.48,"endTime":2419.62,"body":"internal capability, you get a"},{"speaker":"Cassie Gannon","startTime":2419.62,"endTime":2423.28,"body":"coalition of a winning together,"},{"speaker":"Cassie Gannon","startTime":2419.62,"endTime":2423.28,"body":"go with the energies and get"},{"speaker":"Cassie Gannon","startTime":2423.28,"endTime":2427.84,"body":"your change champions can use"},{"speaker":"Cassie Gannon","startTime":2423.28,"endTime":2427.84,"body":"improvement champions, league"},{"speaker":"Cassie Gannon","startTime":2427.84,"endTime":2431.92,"body":"thinking champions, whatever"},{"speaker":"Cassie Gannon","startTime":2427.84,"endTime":2431.92,"body":"terminology works for you fought"},{"speaker":"Cassie Gannon","startTime":2431.92,"endTime":2436.03,"body":"form that coalition and then you"},{"speaker":"Cassie Gannon","startTime":2431.92,"endTime":2436.03,"body":"know, upskill them, then they"},{"speaker":"Cassie Gannon","startTime":2436.03,"endTime":2438.94,"body":"can start coaching others, you"},{"speaker":"Cassie Gannon","startTime":2436.03,"endTime":2438.94,"body":"know, it's that building that"},{"speaker":"Daniel Franco","startTime":2440.23,"endTime":2444.94,"body":"ecosystem? Yes,"},{"speaker":"Daniel Franco","startTime":2440.23,"endTime":2444.94,"body":"do you? So there's interesting"},{"speaker":"Daniel Franco","startTime":2444.94,"endTime":2448.81,"body":"question for me, he's always"},{"speaker":"Daniel Franco","startTime":2444.94,"endTime":2448.81,"body":"been innovating to the point"},{"speaker":"Daniel Franco","startTime":2448.81,"endTime":2455.74,"body":"where it may adversely affect a"},{"speaker":"Daniel Franco","startTime":2448.81,"endTime":2455.74,"body":"section of your work or part of"},{"speaker":"Daniel Franco","startTime":2455.74,"endTime":2459.58,"body":"your clientele, use the"},{"speaker":"Daniel Franco","startTime":2455.74,"endTime":2459.58,"body":"government, local government"},{"speaker":"Daniel Franco","startTime":2459.58,"endTime":2464.86,"body":"example you move to, how can how"},{"speaker":"Daniel Franco","startTime":2459.58,"endTime":2464.86,"body":"can our clientele or our"},{"speaker":"Daniel Franco","startTime":2464.86,"endTime":2468.13,"body":"customer base or community"},{"speaker":"Daniel Franco","startTime":2464.86,"endTime":2468.13,"body":"contact us and a letter in the"},{"speaker":"Daniel Franco","startTime":2468.13,"endTime":2472.18,"body":"post is no longer viable? Right."},{"speaker":"Daniel Franco","startTime":2468.13,"endTime":2472.18,"body":"But that might, it might be"},{"speaker":"Daniel Franco","startTime":2472.18,"endTime":2474.88,"body":"legislated? In what sense"},{"speaker":"Cassie Gannon","startTime":2475.3,"endTime":2477.52,"body":"that the law says"},{"speaker":"Cassie Gannon","startTime":2475.3,"endTime":2477.52,"body":"you must connect with an"},{"speaker":"Cassie Gannon","startTime":2477.52,"endTime":2479.56,"body":"inviting to what is right in"},{"speaker":"Cassie Gannon","startTime":2477.52,"endTime":2479.56,"body":"Maine."},{"speaker":"Daniel Franco","startTime":2479.889,"endTime":2481.719,"body":"So you know,"},{"speaker":"Daniel Franco","startTime":2479.889,"endTime":2481.719,"body":"there's that Well, yeah, so"},{"speaker":"Daniel Franco","startTime":2481.719,"endTime":2486.969,"body":"well, even just from the less"},{"speaker":"Daniel Franco","startTime":2481.719,"endTime":2486.969,"body":"technology, like technologically"},{"speaker":"Daniel Franco","startTime":2486.969,"endTime":2490.959,"body":"advanced people, you know, the"},{"speaker":"Daniel Franco","startTime":2486.969,"endTime":2490.959,"body":"older generation who want to"},{"speaker":"Daniel Franco","startTime":2490.989,"endTime":2495.159,"body":"make a hard landline phone call"},{"speaker":"Daniel Franco","startTime":2490.989,"endTime":2495.159,"body":"or isolate? How do you not"},{"speaker":"Daniel Franco","startTime":2495.159,"endTime":2499.959,"body":"isolate them? Or do you make the"},{"speaker":"Daniel Franco","startTime":2495.159,"endTime":2499.959,"body":"decision? 8020 rule most people?"},{"speaker":"Daniel Franco","startTime":2500.349,"endTime":2502.959,"body":"Yeah, so where does that all for"},{"speaker":"Daniel Franco","startTime":2500.349,"endTime":2502.959,"body":"you shake shaking?"},{"speaker":"Cassie Gannon","startTime":2507.79,"endTime":2510.46,"body":"It's fascinating,"},{"speaker":"Cassie Gannon","startTime":2507.79,"endTime":2510.46,"body":"because in some in private"},{"speaker":"Cassie Gannon","startTime":2510.46,"endTime":2514.27,"body":"industry, so you say space talk."},{"speaker":"Cassie Gannon","startTime":2510.46,"endTime":2514.27,"body":"If I was thinking about their"},{"speaker":"Cassie Gannon","startTime":2514.27,"endTime":2517.57,"body":"business model, and the persona"},{"speaker":"Cassie Gannon","startTime":2514.27,"endTime":2517.57,"body":"groups, they were going after,"},{"speaker":"Cassie Gannon","startTime":2518.02,"endTime":2521.68,"body":"we both might fall into that"},{"speaker":"Cassie Gannon","startTime":2518.02,"endTime":2521.68,"body":"very nicely. My mother in law"},{"speaker":"Cassie Gannon","startTime":2521.68,"endTime":2525.79,"body":"probably met. So you can say out"},{"speaker":"Cassie Gannon","startTime":2521.68,"endTime":2525.79,"body":"don't need to include?"},{"speaker":"Daniel Franco","startTime":2526.06,"endTime":2528.46,"body":"Well, that's a"},{"speaker":"Daniel Franco","startTime":2526.06,"endTime":2528.46,"body":"more of a it's more of an avatar"},{"speaker":"Daniel Franco","startTime":2528.49,"endTime":2532.12,"body":"thing is, I've got my target"},{"speaker":"Daniel Franco","startTime":2528.49,"endTime":2532.12,"body":"market, which is the young"},{"speaker":"Daniel Franco","startTime":2532.12,"endTime":2533.68,"body":"families of the world. Yeah."},{"speaker":"Cassie Gannon","startTime":2533.71,"endTime":2536.14,"body":"However, in a"},{"speaker":"Cassie Gannon","startTime":2533.71,"endTime":2536.14,"body":"government context, we have to"},{"speaker":"Cassie Gannon","startTime":2536.14,"endTime":2538.06,"body":"serve the community as a whole."},{"speaker":"Daniel Franco","startTime":2539.35,"endTime":2542.59,"body":"But if, if"},{"speaker":"Daniel Franco","startTime":2539.35,"endTime":2542.59,"body":"there's a minority group, yes,"},{"speaker":"Daniel Franco","startTime":2543.37,"endTime":2547.48,"body":"that could potentially cost the"},{"speaker":"Daniel Franco","startTime":2543.37,"endTime":2547.48,"body":"government, you know, three"},{"speaker":"Daniel Franco","startTime":2547.48,"endTime":2553.72,"body":"$400,000 a year to keep that in"},{"speaker":"Daniel Franco","startTime":2547.48,"endTime":2553.72,"body":"place? Is it? Is it worthwhile?"},{"speaker":"Daniel Franco","startTime":2553.75,"endTime":2554.23,"body":"Is it?"},{"speaker":"Cassie Gannon","startTime":2554.32,"endTime":2556.87,"body":"Well, it's about"},{"speaker":"Cassie Gannon","startTime":2554.32,"endTime":2556.87,"body":"what value means? So I think"},{"speaker":"Cassie Gannon","startTime":2556.87,"endTime":2560.14,"body":"that'd be about there'd be a lot"},{"speaker":"Cassie Gannon","startTime":2556.87,"endTime":2560.14,"body":"of consideration into that. So"},{"speaker":"Cassie Gannon","startTime":2560.14,"endTime":2565.03,"body":"for example, with our system, we"},{"speaker":"Cassie Gannon","startTime":2560.14,"endTime":2565.03,"body":"need to consider that there are"},{"speaker":"Cassie Gannon","startTime":2565.03,"endTime":2567.97,"body":"people who want to come to the"},{"speaker":"Cassie Gannon","startTime":2565.03,"endTime":2567.97,"body":"front counter and talk to a"},{"speaker":"Cassie Gannon","startTime":2567.97,"endTime":2572.29,"body":"person Yes, I can libraries, if"},{"speaker":"Cassie Gannon","startTime":2567.97,"endTime":2572.29,"body":"you look at I love libraries."},{"speaker":"Cassie Gannon","startTime":2573.73,"endTime":2575.26,"body":"Yeah, libraries,"},{"speaker":"Daniel Franco","startTime":2576.52,"endTime":2578.2,"body":"will ask you some"},{"speaker":"Daniel Franco","startTime":2576.52,"endTime":2578.2,"body":"book questions later."},{"speaker":"Cassie Gannon","startTime":2579.58,"endTime":2583.24,"body":"And if you think"},{"speaker":"Cassie Gannon","startTime":2579.58,"endTime":2583.24,"body":"about that, when a lot of the"},{"speaker":"Cassie Gannon","startTime":2583.24,"endTime":2587.77,"body":"libraries in South Australia"},{"speaker":"Cassie Gannon","startTime":2583.24,"endTime":2587.77,"body":"move to radio frequency"},{"speaker":"Cassie Gannon","startTime":2587.77,"endTime":2592.36,"body":"identification, so RFID tagging,"},{"speaker":"Cassie Gannon","startTime":2587.77,"endTime":2592.36,"body":"and or kind of self check in and"},{"speaker":"Cassie Gannon","startTime":2592.36,"endTime":2598.24,"body":"out, they still offer that to a"},{"speaker":"Cassie Gannon","startTime":2592.36,"endTime":2598.24,"body":"reduced capacity, the ability to"},{"speaker":"Cassie Gannon","startTime":2599.35,"endTime":2602.47,"body":"scalability, speak to someone"},{"speaker":"Cassie Gannon","startTime":2599.35,"endTime":2602.47,"body":"get them to check your stuff in"},{"speaker":"Cassie Gannon","startTime":2602.47,"endTime":2606.67,"body":"and out. But they might do it in"},{"speaker":"Cassie Gannon","startTime":2602.47,"endTime":2606.67,"body":"a mobile way. So it's more"},{"speaker":"Cassie Gannon","startTime":2606.67,"endTime":2611.53,"body":"efficient for government, but it"},{"speaker":"Cassie Gannon","startTime":2606.67,"endTime":2611.53,"body":"still feels and meets the"},{"speaker":"Cassie Gannon","startTime":2611.53,"endTime":2615.16,"body":"customer need, which is I can"},{"speaker":"Cassie Gannon","startTime":2611.53,"endTime":2615.16,"body":"talk to a person because I might"},{"speaker":"Cassie Gannon","startTime":2615.16,"endTime":2618.31,"body":"be quite isolated at home and"},{"speaker":"Cassie Gannon","startTime":2615.16,"endTime":2618.31,"body":"coming to the libraries work."},{"speaker":"Cassie Gannon","startTime":2618.73,"endTime":2622.78,"body":"Yeah. Speaking to another human."},{"speaker":"Cassie Gannon","startTime":2618.73,"endTime":2622.78,"body":"Yeah. And I think that's about"},{"speaker":"Cassie Gannon","startTime":2622.78,"endTime":2627.91,"body":"what's the value we bring as a"},{"speaker":"Cassie Gannon","startTime":2622.78,"endTime":2627.91,"body":"sector. And that's not just"},{"speaker":"Cassie Gannon","startTime":2627.97,"endTime":2631.39,"body":"efficiency with ratepayer money,"},{"speaker":"Cassie Gannon","startTime":2627.97,"endTime":2631.39,"body":"or whatever. But it's Yeah."},{"speaker":"Daniel Franco","startTime":2634.15,"endTime":2639.49,"body":"When I'm just"},{"speaker":"Daniel Franco","startTime":2634.15,"endTime":2639.49,"body":"thinking about competition, and"},{"speaker":"Daniel Franco","startTime":2639.49,"endTime":2640.42,"body":"looking at,"},{"speaker":"Cassie Gannon","startTime":2640.989,"endTime":2643.089,"body":"we're very"},{"speaker":"Cassie Gannon","startTime":2640.989,"endTime":2643.089,"body":"competitive Council, the council"},{"speaker":"Cassie Gannon","startTime":2643.089,"endTime":2645.099,"body":"just say, not really"},{"speaker":"Daniel Franco","startTime":2645.46,"endTime":2651.19,"body":"well. It's funny"},{"speaker":"Daniel Franco","startTime":2645.46,"endTime":2651.19,"body":"because well, that's gonna be my"},{"speaker":"Daniel Franco","startTime":2651.19,"endTime":2655.33,"body":"next question. It's because"},{"speaker":"Daniel Franco","startTime":2651.19,"endTime":2655.33,"body":"because people can live really"},{"speaker":"Daniel Franco","startTime":2655.33,"endTime":2659.38,"body":"where they can afford to live in"},{"speaker":"Daniel Franco","startTime":2655.33,"endTime":2659.38,"body":"some councils. You look at the"},{"speaker":"Daniel Franco","startTime":2659.38,"endTime":2663.61,"body":"burn sides of the world and what"},{"speaker":"Daniel Franco","startTime":2659.38,"endTime":2663.61,"body":"not mine, people just can't"},{"speaker":"Daniel Franco","startTime":2663.73,"endTime":2665.8,"body":"choose to live there because"},{"speaker":"Daniel Franco","startTime":2663.73,"endTime":2665.8,"body":"they can't afford to buy"},{"speaker":"Cassie Gannon","startTime":2666.58,"endTime":2670.24,"body":"councils unless"},{"speaker":"Cassie Gannon","startTime":2666.58,"endTime":2670.24,"body":"you move physical property. So"},{"speaker":"Cassie Gannon","startTime":2670.24,"endTime":2673.15,"body":"yes, let's choose who your"},{"speaker":"Cassie Gannon","startTime":2670.24,"endTime":2673.15,"body":"council is,"},{"speaker":"Daniel Franco","startTime":2673.27,"endTime":2676.63,"body":"at the moment"},{"speaker":"Daniel Franco","startTime":2673.27,"endTime":2676.63,"body":"unless you can choose your"},{"speaker":"Daniel Franco","startTime":2676.63,"endTime":2680.65,"body":"council if you choose to live in"},{"speaker":"Daniel Franco","startTime":2676.63,"endTime":2680.65,"body":"this from a suburb perspective."},{"speaker":"Daniel Franco","startTime":2680.65,"endTime":2689.53,"body":"Yeah. So with that being said,"},{"speaker":"Daniel Franco","startTime":2680.65,"endTime":2689.53,"body":"our council sharing ideas"},{"speaker":"Cassie Gannon","startTime":2689.71,"endTime":2692.86,"body":"100%. So really"},{"speaker":"Cassie Gannon","startTime":2689.71,"endTime":2692.86,"body":"fascinating question, because"},{"speaker":"Cassie Gannon","startTime":2692.86,"endTime":2698.17,"body":"when I came out of private"},{"speaker":"Cassie Gannon","startTime":2692.86,"endTime":2698.17,"body":"industry where, for example, you"},{"speaker":"Cassie Gannon","startTime":2698.17,"endTime":2702.4,"body":"know, I couldn't go down to"},{"speaker":"Cassie Gannon","startTime":2698.17,"endTime":2702.4,"body":"Smith chips. We made chips as an"},{"speaker":"Cassie Gannon","startTime":2702.4,"endTime":2705.28,"body":"employee of Campbell honor to"},{"speaker":"Cassie Gannon","startTime":2702.4,"endTime":2705.28,"body":"make chips at the time. Yeah."},{"speaker":"Cassie Gannon","startTime":2705.34,"endTime":2708.07,"body":"and say, Hey, how are you doing?"},{"speaker":"Cassie Gannon","startTime":2705.34,"endTime":2708.07,"body":"Yeah, efficiency"},{"speaker":"Daniel Franco","startTime":2708.1,"endTime":2709.42,"body":"knock you out of"},{"speaker":"Daniel Franco","startTime":2708.1,"endTime":2709.42,"body":"this, though. Yeah."},{"speaker":"Cassie Gannon","startTime":2710.44,"endTime":2715.09,"body":"However, I went,"},{"speaker":"Cassie Gannon","startTime":2710.44,"endTime":2715.09,"body":"Oh, we all do similar things. I"},{"speaker":"Cassie Gannon","startTime":2715.09,"endTime":2717.34,"body":"think we've got the Local"},{"speaker":"Cassie Gannon","startTime":2715.09,"endTime":2717.34,"body":"Government Act, which kind of"},{"speaker":"Cassie Gannon","startTime":2717.34,"endTime":2721.93,"body":"determines what bare minimum you"},{"speaker":"Cassie Gannon","startTime":2717.34,"endTime":2721.93,"body":"do. You're legislated to do. But"},{"speaker":"Cassie Gannon","startTime":2721.93,"endTime":2725.77,"body":"then there's other optional"},{"speaker":"Cassie Gannon","startTime":2721.93,"endTime":2725.77,"body":"services that get sponsored or"},{"speaker":"Cassie Gannon","startTime":2725.77,"endTime":2731.14,"body":"paid for by Council. And they"},{"speaker":"Cassie Gannon","startTime":2725.77,"endTime":2731.14,"body":"can be quite unique. But there's"},{"speaker":"Cassie Gannon","startTime":2731.14,"endTime":2735.76,"body":"a broad brush with libraries do"},{"speaker":"Cassie Gannon","startTime":2731.14,"endTime":2735.76,"body":"hate, we do rubbish collection,"},{"speaker":"Cassie Gannon","startTime":2735.76,"endTime":2740.5,"body":"you know, things like that."},{"speaker":"Cassie Gannon","startTime":2735.76,"endTime":2740.5,"body":"playground playgrounds. But also"},{"speaker":"Cassie Gannon","startTime":2740.5,"endTime":2743.65,"body":"how none of us are direct"},{"speaker":"Cassie Gannon","startTime":2740.5,"endTime":2743.65,"body":"competitors. So why not connect."},{"speaker":"Cassie Gannon","startTime":2743.65,"endTime":2747.07,"body":"And it was interesting, because"},{"speaker":"Cassie Gannon","startTime":2743.65,"endTime":2747.07,"body":"at the time, someone else came"},{"speaker":"Cassie Gannon","startTime":2747.07,"endTime":2749.62,"body":"out of he actually was in the"},{"speaker":"Cassie Gannon","startTime":2747.07,"endTime":2749.62,"body":"armed forces. And he joined"},{"speaker":"Cassie Gannon","startTime":2749.65,"endTime":2752.74,"body":"another local government"},{"speaker":"Cassie Gannon","startTime":2749.65,"endTime":2752.74,"body":"organization. And we got"},{"speaker":"Cassie Gannon","startTime":2752.74,"endTime":2757.03,"body":"connected by we did a course at"},{"speaker":"Cassie Gannon","startTime":2752.74,"endTime":2757.03,"body":"the union say, with the lean"},{"speaker":"Cassie Gannon","startTime":2757.03,"endTime":2760.45,"body":"leadership course. And the"},{"speaker":"Cassie Gannon","startTime":2757.03,"endTime":2760.45,"body":"facilitator connected, I say, I"},{"speaker":"Cassie Gannon","startTime":2760.45,"endTime":2761.53,"body":"love connections."},{"speaker":"Daniel Franco","startTime":2761.56,"endTime":2764.14,"body":"Yes, people"},{"speaker":"Daniel Franco","startTime":2761.56,"endTime":2764.14,"body":"collect them, just like me,"},{"speaker":"Cassie Gannon","startTime":2765.25,"endTime":2767.44,"body":"especially in"},{"speaker":"Cassie Gannon","startTime":2765.25,"endTime":2767.44,"body":"Adelaide. So great. Yeah, so"},{"speaker":"Cassie Gannon","startTime":2767.44,"endTime":2774.22,"body":"that was my like uni essay. But"},{"speaker":"Cassie Gannon","startTime":2767.44,"endTime":2774.22,"body":"we formed, we started up the"},{"speaker":"Cassie Gannon","startTime":2774.22,"endTime":2777.7,"body":"local government, continuous"},{"speaker":"Cassie Gannon","startTime":2774.22,"endTime":2777.7,"body":"improvement network. And that"},{"speaker":"Cassie Gannon","startTime":2777.7,"endTime":2782.11,"body":"was about has to be about eight"},{"speaker":"Cassie Gannon","startTime":2777.7,"endTime":2782.11,"body":"years ago, eight or nine years"},{"speaker":"Cassie Gannon","startTime":2782.11,"endTime":2784.9,"body":"ago, and is still going"},{"speaker":"Cassie Gannon","startTime":2782.11,"endTime":2784.9,"body":"nowadays, I was the chair for"},{"speaker":"Cassie Gannon","startTime":2784.9,"endTime":2788.08,"body":"the first two or three years"},{"speaker":"Cassie Gannon","startTime":2784.9,"endTime":2788.08,"body":"that I left the sector briefly"},{"speaker":"Cassie Gannon","startTime":2788.08,"endTime":2792.07,"body":"and dallied in, not for profit,"},{"speaker":"Cassie Gannon","startTime":2788.08,"endTime":2792.07,"body":"and then rejoined the sector."},{"speaker":"Cassie Gannon","startTime":2792.07,"endTime":2795.76,"body":"But that's a platform for"},{"speaker":"Cassie Gannon","startTime":2792.07,"endTime":2795.76,"body":"sharing, because why reinvent"},{"speaker":"Cassie Gannon","startTime":2795.76,"endTime":2799.84,"body":"the wheel? And what happens is"},{"speaker":"Cassie Gannon","startTime":2795.76,"endTime":2799.84,"body":"there's and there's a similar"},{"speaker":"Cassie Gannon","startTime":2799.84,"endTime":2803.59,"body":"network for IT professionals."},{"speaker":"Cassie Gannon","startTime":2799.84,"endTime":2803.59,"body":"There's networks like that all"},{"speaker":"Cassie Gannon","startTime":2803.59,"endTime":2806.77,"body":"throughout local government. And"},{"speaker":"Cassie Gannon","startTime":2803.59,"endTime":2806.77,"body":"I think the thing we do really"},{"speaker":"Cassie Gannon","startTime":2806.77,"endTime":2811.63,"body":"well is collaborate, because you"},{"speaker":"Cassie Gannon","startTime":2806.77,"endTime":2811.63,"body":"cannot afford for each council"},{"speaker":"Cassie Gannon","startTime":2811.96,"endTime":2816.52,"body":"to have an expert in this and"},{"speaker":"Cassie Gannon","startTime":2811.96,"endTime":2816.52,"body":"expert in that. So if the"},{"speaker":"Cassie Gannon","startTime":2816.52,"endTime":2819.07,"body":"council does have that, how can"},{"speaker":"Cassie Gannon","startTime":2816.52,"endTime":2819.07,"body":"you leverage"},{"speaker":"Daniel Franco","startTime":2820.33,"endTime":2822.13,"body":"means everyone"},{"speaker":"Daniel Franco","startTime":2820.33,"endTime":2822.13,"body":"wins? It's we're doing it"},{"speaker":"Daniel Franco","startTime":2822.16,"endTime":2822.52,"body":"yourself."},{"speaker":"Cassie Gannon","startTime":2823.75,"endTime":2826.39,"body":"And I think the"},{"speaker":"Cassie Gannon","startTime":2823.75,"endTime":2826.39,"body":"other amazing thing about Marian"},{"speaker":"Cassie Gannon","startTime":2826.45,"endTime":2830.02,"body":"is that, and you'll be glad to"},{"speaker":"Cassie Gannon","startTime":2826.45,"endTime":2830.02,"body":"hear this is the right pair of"},{"speaker":"Cassie Gannon","startTime":2830.02,"endTime":2833.65,"body":"Chester. We've got a"},{"speaker":"Cassie Gannon","startTime":2830.02,"endTime":2833.65,"body":"collaborative partnership with"},{"speaker":"Cassie Gannon","startTime":2833.89,"endTime":2837.88,"body":"city of Chester and put our lead"},{"speaker":"Cassie Gannon","startTime":2833.89,"endTime":2837.88,"body":"in. And we work we've got shared"},{"speaker":"Cassie Gannon","startTime":2837.88,"endTime":2840.82,"body":"resources across there that"},{"speaker":"Cassie Gannon","startTime":2837.88,"endTime":2840.82,"body":"actually employed under the"},{"speaker":"Cassie Gannon","startTime":2840.82,"endTime":2842.08,"body":"banner of three councils."},{"speaker":"Daniel Franco","startTime":2843.76,"endTime":2845.08,"body":"What's new? Oh,"},{"speaker":"Cassie Gannon","startTime":2845.08,"endTime":2848.23,"body":"yeah, it's quite"},{"speaker":"Cassie Gannon","startTime":2845.08,"endTime":2848.23,"body":"innovative in itself. I was"},{"speaker":"Cassie Gannon","startTime":2848.23,"endTime":2851.05,"body":"sprouting up. And I'm very happy"},{"speaker":"Cassie Gannon","startTime":2848.23,"endTime":2851.05,"body":"to be a part of that"},{"speaker":"Daniel Franco","startTime":2851.139,"endTime":2854.529,"body":"extra chips in a"},{"speaker":"Daniel Franco","startTime":2851.139,"endTime":2854.529,"body":"little bit of budget and kind of"},{"speaker":"Daniel Franco","startTime":2854.529,"endTime":2856.929,"body":"work. Yeah. Who do they answer"},{"speaker":"Daniel Franco","startTime":2854.529,"endTime":2856.929,"body":"to?"},{"speaker":"Cassie Gannon","startTime":2858.04,"endTime":2860.11,"body":"Interesting,"},{"speaker":"Cassie Gannon","startTime":2858.04,"endTime":2860.11,"body":"there's, I believe there's a"},{"speaker":"Cassie Gannon","startTime":2860.11,"endTime":2865.36,"body":"governance body. But they have a"},{"speaker":"Cassie Gannon","startTime":2860.11,"endTime":2865.36,"body":"reporting lines, dotted lines,"},{"speaker":"Cassie Gannon","startTime":2865.72,"endTime":2869.23,"body":"second matrix structure. And I"},{"speaker":"Cassie Gannon","startTime":2865.72,"endTime":2869.23,"body":"think it's moving towards a"},{"speaker":"Cassie Gannon","startTime":2869.23,"endTime":2872.89,"body":"future of work where the"},{"speaker":"Cassie Gannon","startTime":2869.23,"endTime":2872.89,"body":"hierarchy thing doesn't come in,"},{"speaker":"Cassie Gannon","startTime":2873.19,"endTime":2876.04,"body":"you know, you have teams of"},{"speaker":"Cassie Gannon","startTime":2873.19,"endTime":2876.04,"body":"teams forming around problems,"},{"speaker":"Cassie Gannon","startTime":2876.16,"endTime":2880.96,"body":"rather than aligning this team."},{"speaker":"Cassie Gannon","startTime":2876.16,"endTime":2880.96,"body":"So I'm doing this stuff. And"},{"speaker":"Cassie Gannon","startTime":2881.5,"endTime":2884.83,"body":"it's about for me, it's about"},{"speaker":"Cassie Gannon","startTime":2881.5,"endTime":2884.83,"body":"future, and that's the way it"},{"speaker":"Cassie Gannon","startTime":2884.83,"endTime":2885.52,"body":"feels."},{"speaker":"Daniel Franco","startTime":2887.02,"endTime":2889.69,"body":"so crazy"},{"speaker":"Daniel Franco","startTime":2887.02,"endTime":2889.69,"body":"question, but with that concept"},{"speaker":"Daniel Franco","startTime":2889.69,"endTime":2892.06,"body":"in mind, will ever all become"},{"speaker":"Daniel Franco","startTime":2889.69,"endTime":2892.06,"body":"one."},{"speaker":"Cassie Gannon","startTime":2892.69,"endTime":2895.21,"body":"Oh, it could have"},{"speaker":"Cassie Gannon","startTime":2892.69,"endTime":2895.21,"body":"been the state government."},{"speaker":"Daniel Franco","startTime":2895.659,"endTime":2896.409,"body":"Yeah."},{"speaker":"Cassie Gannon","startTime":2897.699,"endTime":2900.729,"body":"I think he can be"},{"speaker":"Cassie Gannon","startTime":2897.699,"endTime":2900.729,"body":"bigger. So you know, I think we"},{"speaker":"Cassie Gannon","startTime":2900.729,"endTime":2903.519,"body":"have 68. Yeah. governance. Yeah."},{"speaker":"Daniel Franco","startTime":2904.39,"endTime":2905.71,"body":"Well, you've"},{"speaker":"Daniel Franco","startTime":2904.39,"endTime":2905.71,"body":"there's been a lot that's"},{"speaker":"Daniel Franco","startTime":2905.71,"endTime":2908.95,"body":"combined previously, like"},{"speaker":"Daniel Franco","startTime":2905.71,"endTime":2908.95,"body":"Charles Sturt. is the perfect"},{"speaker":"Daniel Franco","startTime":2908.95,"endTime":2912.28,"body":"example of where two councils"},{"speaker":"Daniel Franco","startTime":2908.95,"endTime":2912.28,"body":"have fought. Yes. All three of"},{"speaker":"Daniel Franco","startTime":2912.28,"endTime":2915.79,"body":"your westerns. Yeah, yeah. Yes."},{"speaker":"Daniel Franco","startTime":2912.28,"endTime":2915.79,"body":"Correct."},{"speaker":"Cassie Gannon","startTime":2915.81,"endTime":2920.16,"body":"outlaws frame,"},{"speaker":"Cassie Gannon","startTime":2915.81,"endTime":2920.16,"body":"Elizabeth, make placement. But I"},{"speaker":"Cassie Gannon","startTime":2920.16,"endTime":2923.94,"body":"think you could This is so for"},{"speaker":"Cassie Gannon","startTime":2920.16,"endTime":2923.94,"body":"me. I've, since joining the"},{"speaker":"Cassie Gannon","startTime":2923.94,"endTime":2928.44,"body":"sector, question the three"},{"speaker":"Cassie Gannon","startTime":2923.94,"endTime":2928.44,"body":"layers of government we have."},{"speaker":"Cassie Gannon","startTime":2928.74,"endTime":2932.76,"body":"And I think COVID really showing"},{"speaker":"Cassie Gannon","startTime":2928.74,"endTime":2932.76,"body":"how we loosely coupled countries"},{"speaker":"Cassie Gannon","startTime":2932.79,"endTime":2936.66,"body":"is really fascinating. But"},{"speaker":"Cassie Gannon","startTime":2932.79,"endTime":2936.66,"body":"without three layers, local"},{"speaker":"Cassie Gannon","startTime":2936.66,"endTime":2940.53,"body":"government is called local"},{"speaker":"Cassie Gannon","startTime":2936.66,"endTime":2940.53,"body":"government. So there's the risk"},{"speaker":"Cassie Gannon","startTime":2940.53,"endTime":2943.89,"body":"of becoming too big. And there's"},{"speaker":"Cassie Gannon","startTime":2940.53,"endTime":2943.89,"body":"a tyranny of size. And I think,"},{"speaker":"Cassie Gannon","startTime":2944.19,"endTime":2948.51,"body":"yeah, that's true. So how do you"},{"speaker":"Cassie Gannon","startTime":2944.19,"endTime":2948.51,"body":"serve a population? That's so"},{"speaker":"Cassie Gannon","startTime":2948.51,"endTime":2954.0,"body":"diverse? Yes. If you become too"},{"speaker":"Cassie Gannon","startTime":2948.51,"endTime":2954.0,"body":"big, Ty's date of"},{"speaker":"Daniel Franco","startTime":2954.0,"endTime":2956.7,"body":"sound is true."},{"speaker":"Daniel Franco","startTime":2954.0,"endTime":2956.7,"body":"Yeah. Especially from a property"},{"speaker":"Daniel Franco","startTime":2956.7,"endTime":2960.99,"body":"perspective. How do you keep you"},{"speaker":"Daniel Franco","startTime":2956.7,"endTime":2960.99,"body":"Yeah, yeah. That's interesting."},{"speaker":"Daniel Franco","startTime":2961.68,"endTime":2968.55,"body":"That's a bucket of bucket of"},{"speaker":"Daniel Franco","startTime":2961.68,"endTime":2968.55,"body":"worms. Moving back to sharing"},{"speaker":"Daniel Franco","startTime":2968.55,"endTime":2971.94,"body":"ideas, you know, you talked"},{"speaker":"Daniel Franco","startTime":2968.55,"endTime":2971.94,"body":"about the three council sharing"},{"speaker":"Daniel Franco","startTime":2971.94,"endTime":2976.08,"body":"ideas working together, local"},{"speaker":"Daniel Franco","startTime":2971.94,"endTime":2976.08,"body":"councils, connecting you know,"},{"speaker":"Daniel Franco","startTime":2976.08,"endTime":2978.78,"body":"and you chaired that what Sorry,"},{"speaker":"Daniel Franco","startTime":2976.08,"endTime":2978.78,"body":"what was that continuous"},{"speaker":"Daniel Franco","startTime":2978.87,"endTime":2984.06,"body":"continuous network across gasps"},{"speaker":"Daniel Franco","startTime":2978.87,"endTime":2984.06,"body":"and then looking at the private"},{"speaker":"Daniel Franco","startTime":2984.3,"endTime":2988.77,"body":"companies, which are in very"},{"speaker":"Daniel Franco","startTime":2984.3,"endTime":2988.77,"body":"much competition, keeping to"},{"speaker":"Daniel Franco","startTime":2988.77,"endTime":2993.33,"body":"themselves. When you've got"},{"speaker":"Daniel Franco","startTime":2988.77,"endTime":2993.33,"body":"someone like Elon Musk, who is"},{"speaker":"Daniel Franco","startTime":2993.33,"endTime":2997.41,"body":"just saying is the pains from my"},{"speaker":"Daniel Franco","startTime":2993.33,"endTime":2997.41,"body":"cars. I'm actually in this for"},{"speaker":"Daniel Franco","startTime":2997.41,"endTime":2999.84,"body":"the better of the human race."},{"speaker":"Cassie Gannon","startTime":3000.51,"endTime":3004.92,"body":"from a position"},{"speaker":"Cassie Gannon","startTime":3000.51,"endTime":3004.92,"body":"of being financially very secure"},{"speaker":"Daniel Franco","startTime":3006.21,"endTime":3011.67,"body":"yes he is but"},{"speaker":"Daniel Franco","startTime":3006.21,"endTime":3011.67,"body":"isn't ultimately his purpose"},{"speaker":"Daniel Franco","startTime":3012.33,"endTime":3017.91,"body":"what we all should be doing in"},{"speaker":"Daniel Franco","startTime":3012.33,"endTime":3017.91,"body":"the sense that if we're actually"},{"speaker":"Daniel Franco","startTime":3017.94,"endTime":3021.51,"body":"if we have a product like using"},{"speaker":"Daniel Franco","startTime":3017.94,"endTime":3021.51,"body":"an address Nike example there's"},{"speaker":"Daniel Franco","startTime":3021.51,"endTime":3024.0,"body":"no rule like we're competition"},{"speaker":"Daniel Franco","startTime":3021.51,"endTime":3024.0,"body":"we're only putting clothes on"},{"speaker":"Daniel Franco","startTime":3024.0,"endTime":3027.24,"body":"people's backs that's a very"},{"speaker":"Daniel Franco","startTime":3024.0,"endTime":3027.24,"body":"sort of naive way of looking at"},{"speaker":"Daniel Franco","startTime":3027.24,"endTime":3032.04,"body":"it but that's what we're doing"},{"speaker":"Daniel Franco","startTime":3027.24,"endTime":3032.04,"body":"but from a the humanity"},{"speaker":"Daniel Franco","startTime":3032.04,"endTime":3035.1,"body":"perspective of censoring people"},{"speaker":"Daniel Franco","startTime":3032.04,"endTime":3035.1,"body":"and colonizing across the"},{"speaker":"Daniel Franco","startTime":3035.1,"endTime":3038.37,"body":"universe and and whatnot and"},{"speaker":"Daniel Franco","startTime":3035.1,"endTime":3038.37,"body":"coming up with the technology to"},{"speaker":"Daniel Franco","startTime":3038.37,"endTime":3042.0,"body":"be able to do so and for the"},{"speaker":"Daniel Franco","startTime":3038.37,"endTime":3042.0,"body":"green for the environment we're"},{"speaker":"Daniel Franco","startTime":3042.0,"endTime":3048.96,"body":"creating batteries that Yeah,"},{"speaker":"Daniel Franco","startTime":3042.0,"endTime":3048.96,"body":"and emitting pollution and in"},{"speaker":"Daniel Franco","startTime":3048.96,"endTime":3052.56,"body":"the battery that he did the"},{"speaker":"Daniel Franco","startTime":3048.96,"endTime":3052.56,"body":"Tesla board into the state as"},{"speaker":"Daniel Franco","startTime":3052.56,"endTime":3055.17,"body":"well we had that blackout all"},{"speaker":"Daniel Franco","startTime":3052.56,"endTime":3055.17,"body":"these sorts of things he's"},{"speaker":"Daniel Franco","startTime":3055.2,"endTime":3061.77,"body":"saying he's the he's the the"},{"speaker":"Daniel Franco","startTime":3055.2,"endTime":3061.77,"body":"specs for it go and build it Why"},{"speaker":"Daniel Franco","startTime":3061.77,"endTime":3065.43,"body":"aren't more businesses doing"},{"speaker":"Daniel Franco","startTime":3061.77,"endTime":3065.43,"body":"that? Why aren't more businesses"},{"speaker":"Daniel Franco","startTime":3065.43,"endTime":3068.31,"body":"connected to their purpose of"},{"speaker":"Daniel Franco","startTime":3065.43,"endTime":3068.31,"body":"envision?"},{"speaker":"Cassie Gannon","startTime":3070.11,"endTime":3072.0,"body":"I think it's"},{"speaker":"Cassie Gannon","startTime":3070.11,"endTime":3072.0,"body":"interesting because I think what"},{"speaker":"Cassie Gannon","startTime":3072.0,"endTime":3075.63,"body":"you're talking about social"},{"speaker":"Cassie Gannon","startTime":3072.0,"endTime":3075.63,"body":"enterprise and so you know,"},{"speaker":"Cassie Gannon","startTime":3076.29,"endTime":3080.61,"body":"profit for purpose and when I"},{"speaker":"Cassie Gannon","startTime":3076.29,"endTime":3080.61,"body":"was in Yeah, not for profit so"},{"speaker":"Cassie Gannon","startTime":3080.67,"endTime":3086.76,"body":"that term isn't great because it"},{"speaker":"Cassie Gannon","startTime":3080.67,"endTime":3086.76,"body":"says we can lose it always. Yeah"},{"speaker":"Cassie Gannon","startTime":3086.79,"endTime":3088.14,"body":"profits a dirty word."},{"speaker":"Daniel Franco","startTime":3088.17,"endTime":3088.74,"body":"Yes."},{"speaker":"Cassie Gannon","startTime":3089.41,"endTime":3091.39,"body":"When there's a"},{"speaker":"Cassie Gannon","startTime":3089.41,"endTime":3091.39,"body":"margin there's a mission was"},{"speaker":"Cassie Gannon","startTime":3091.39,"endTime":3097.24,"body":"this tagline of our CEO and so"},{"speaker":"Cassie Gannon","startTime":3091.39,"endTime":3097.24,"body":"you know, if you if you"},{"speaker":"Cassie Gannon","startTime":3097.24,"endTime":3100.69,"body":"continually lose money lose"},{"speaker":"Cassie Gannon","startTime":3097.24,"endTime":3100.69,"body":"money lose money, you go out of"},{"speaker":"Cassie Gannon","startTime":3100.69,"endTime":3103.09,"body":"business and you can't fulfill"},{"speaker":"Cassie Gannon","startTime":3100.69,"endTime":3103.09,"body":"the mission you"},{"speaker":"Daniel Franco","startTime":3104.61,"endTime":3107.67,"body":"will you're only"},{"speaker":"Daniel Franco","startTime":3104.61,"endTime":3107.67,"body":"you're bounded by you level of"},{"speaker":"Daniel Franco","startTime":3107.67,"endTime":3108.3,"body":"thinking"},{"speaker":"Cassie Gannon","startTime":3108.42,"endTime":3111.75,"body":"Yes. And you're"},{"speaker":"Cassie Gannon","startTime":3108.42,"endTime":3111.75,"body":"bounded by Oh, I can't pay any"},{"speaker":"Cassie Gannon","startTime":3111.75,"endTime":3116.52,"body":"staff to deliver the services so"},{"speaker":"Cassie Gannon","startTime":3111.75,"endTime":3116.52,"body":"now the most needy go without"},{"speaker":"Cassie Gannon","startTime":3116.52,"endTime":3120.33,"body":"because this money is being"},{"speaker":"Cassie Gannon","startTime":3116.52,"endTime":3120.33,"body":"wasted in an inefficient"},{"speaker":"Cassie Gannon","startTime":3120.69,"endTime":3126.57,"body":"administrative Yes, so something"},{"speaker":"Cassie Gannon","startTime":3120.69,"endTime":3126.57,"body":"great so I think more companies"},{"speaker":"Cassie Gannon","startTime":3126.6,"endTime":3132.24,"body":"are is a huge social enterprise"},{"speaker":"Cassie Gannon","startTime":3126.6,"endTime":3132.24,"body":"movement in Adelaide and there's"},{"speaker":"Cassie Gannon","startTime":3132.27,"endTime":3135.36,"body":"across the world and I think the"},{"speaker":"Cassie Gannon","startTime":3132.27,"endTime":3135.36,"body":"companies that will come out and"},{"speaker":"Cassie Gannon","startTime":3135.36,"endTime":3139.08,"body":"be more successful as younger"},{"speaker":"Cassie Gannon","startTime":3135.36,"endTime":3139.08,"body":"generations come through are the"},{"speaker":"Cassie Gannon","startTime":3139.08,"endTime":3142.92,"body":"ones who will have a mission and"},{"speaker":"Cassie Gannon","startTime":3139.08,"endTime":3142.92,"body":"a purpose is bigger than the"},{"speaker":"Cassie Gannon","startTime":3142.92,"endTime":3143.73,"body":"product they do."},{"speaker":"Daniel Franco","startTime":3144.57,"endTime":3147.84,"body":"Yeah. Do you feel"},{"speaker":"Daniel Franco","startTime":3144.57,"endTime":3147.84,"body":"like that's where we're all"},{"speaker":"Daniel Franco","startTime":3147.84,"endTime":3149.7,"body":"moving? Yeah, I'd"},{"speaker":"Cassie Gannon","startTime":3149.7,"endTime":3152.61,"body":"like to think so."},{"speaker":"Cassie Gannon","startTime":3149.7,"endTime":3152.61,"body":"Be nice hope so I like to live"},{"speaker":"Cassie Gannon","startTime":3152.61,"endTime":3153.24,"body":"in that world"},{"speaker":"Daniel Franco","startTime":3153.27,"endTime":3155.76,"body":"Yeah, the way the"},{"speaker":"Daniel Franco","startTime":3153.27,"endTime":3155.76,"body":"food thing is Yeah,"},{"speaker":"Cassie Gannon","startTime":3156.41,"endTime":3157.73,"body":"not just profit"},{"speaker":"Cassie Gannon","startTime":3156.41,"endTime":3157.73,"body":"driven"},{"speaker":"Daniel Franco","startTime":3157.8,"endTime":3158.31,"body":"Yeah."},{"speaker":"Cassie Gannon","startTime":3159.96,"endTime":3164.67,"body":"I think it can be"},{"speaker":"Cassie Gannon","startTime":3159.96,"endTime":3164.67,"body":"it's about what you do them with"},{"speaker":"Cassie Gannon","startTime":3164.67,"endTime":3168.72,"body":"the profits so really reinvest"},{"speaker":"Cassie Gannon","startTime":3164.67,"endTime":3168.72,"body":"it, to reinvest it back into"},{"speaker":"Cassie Gannon","startTime":3168.72,"endTime":3175.05,"body":"developing the broader society"},{"speaker":"Cassie Gannon","startTime":3168.72,"endTime":3175.05,"body":"as a whole rather than praying"},{"speaker":"Cassie Gannon","startTime":3175.71,"endTime":3177.33,"body":"for it Oh, yeah, exactly."},{"speaker":"Daniel Franco","startTime":3177.929,"endTime":3180.449,"body":"I don't I'm not I"},{"speaker":"Daniel Franco","startTime":3177.929,"endTime":3180.449,"body":"don't want to seem like I'm one"},{"speaker":"Daniel Franco","startTime":3180.449,"endTime":3182.459,"body":"of those people that are"},{"speaker":"Daniel Franco","startTime":3180.449,"endTime":3182.459,"body":"knocking money making right"},{"speaker":"Daniel Franco","startTime":3182.459,"endTime":3185.549,"body":"we're all we're all in the game"},{"speaker":"Daniel Franco","startTime":3182.459,"endTime":3185.549,"body":"to make a Bitcoin and live a"},{"speaker":"Daniel Franco","startTime":3185.549,"endTime":3191.549,"body":"life that of comfort, I suppose."},{"speaker":"Daniel Franco","startTime":3185.549,"endTime":3191.549,"body":"Yes. Life without boundaries,"},{"speaker":"Daniel Franco","startTime":3191.549,"endTime":3194.549,"body":"which would be from a from a"},{"speaker":"Daniel Franco","startTime":3191.549,"endTime":3194.549,"body":"financial perspective, which"},{"speaker":"Daniel Franco","startTime":3194.549,"endTime":3198.929,"body":"would be exciting for all, but"},{"speaker":"Daniel Franco","startTime":3194.549,"endTime":3198.929,"body":"it's about I think, Gabrielle"},{"speaker":"Daniel Franco","startTime":3199.289,"endTime":3203.579,"body":"and Michelle, Michelle Holland,"},{"speaker":"Daniel Franco","startTime":3199.289,"endTime":3203.579,"body":"you know, we were talking today"},{"speaker":"Daniel Franco","startTime":3204.209,"endTime":3206.549,"body":"is that when you know, once"},{"speaker":"Daniel Franco","startTime":3204.209,"endTime":3206.549,"body":"you've entered a billion"},{"speaker":"Daniel Franco","startTime":3206.549,"endTime":3212.099,"body":"dollars, worth a billion dollars"},{"speaker":"Daniel Franco","startTime":3206.549,"endTime":3212.099,"body":"is what 100 100 million 100 100"},{"speaker":"Daniel Franco","startTime":3212.099,"endTime":3214.679,"body":"million or something like that"},{"speaker":"Daniel Franco","startTime":3212.099,"endTime":3214.679,"body":"is a ridiculous amount of money"},{"speaker":"Daniel Franco","startTime":3214.679,"endTime":3221.909,"body":"and the idea of being able to"},{"speaker":"Daniel Franco","startTime":3214.679,"endTime":3221.909,"body":"spend all that just because you"},{"speaker":"Daniel Franco","startTime":3221.909,"endTime":3224.699,"body":"just couldn't you couldn't you"},{"speaker":"Daniel Franco","startTime":3221.909,"endTime":3224.699,"body":"couldn't, especially if you have"},{"speaker":"Daniel Franco","startTime":3224.729,"endTime":3230.069,"body":"190 million like the rice worth"},{"speaker":"Daniel Franco","startTime":3224.729,"endTime":3230.069,"body":"or Jeff Bezos from Amazon 100 90"},{"speaker":"Daniel Franco","startTime":3230.069,"endTime":3233.969,"body":"billion yeah guys 100 $90"},{"speaker":"Daniel Franco","startTime":3230.069,"endTime":3233.969,"body":"billion. You couldn't spend that"},{"speaker":"Daniel Franco","startTime":3233.969,"endTime":3239.369,"body":"in your life in your life. You"},{"speaker":"Daniel Franco","startTime":3233.969,"endTime":3239.369,"body":"just put money everywhere you"},{"speaker":"Daniel Franco","startTime":3239.369,"endTime":3242.489,"body":"couldn't spend it so why"},{"speaker":"Daniel Franco","startTime":3239.369,"endTime":3242.489,"body":"wouldn't you do good oh my gosh"},{"speaker":"Daniel Franco","startTime":3242.489,"endTime":3243.839,"body":"thinks she could but I think"},{"speaker":"Cassie Gannon","startTime":3245.82,"endTime":3249.0,"body":"you think he will"},{"speaker":"Cassie Gannon","startTime":3245.82,"endTime":3249.0,"body":"I think someone I don't really"},{"speaker":"Cassie Gannon","startTime":3249.0,"endTime":3252.48,"body":"pay attention but someone won"},{"speaker":"Cassie Gannon","startTime":3249.0,"endTime":3252.48,"body":"Powerball winners 50 million."},{"speaker":"Cassie Gannon","startTime":3252.51,"endTime":3256.44,"body":"Yeah, yeah. So what could you"},{"speaker":"Cassie Gannon","startTime":3252.51,"endTime":3256.44,"body":"do?"},{"speaker":"Daniel Franco","startTime":3257.52,"endTime":3261.87,"body":"Well Well I think"},{"speaker":"Daniel Franco","startTime":3257.52,"endTime":3261.87,"body":"I'm a very purpose driven person"},{"speaker":"Daniel Franco","startTime":3261.87,"endTime":3266.43,"body":"so for me I would I would look"},{"speaker":"Daniel Franco","startTime":3261.87,"endTime":3266.43,"body":"to do things that would benefit"},{"speaker":"Daniel Franco","startTime":3266.7,"endTime":3271.38,"body":"South Australia very South"},{"speaker":"Daniel Franco","startTime":3266.7,"endTime":3271.38,"body":"Australia focused but there are"},{"speaker":"Daniel Franco","startTime":3271.38,"endTime":3273.78,"body":"others who just go and buy every"},{"speaker":"Daniel Franco","startTime":3271.38,"endTime":3273.78,"body":"single car by themselves a"},{"speaker":"Daniel Franco","startTime":3273.78,"endTime":3275.73,"body":"helicopter maybe private jet and"},{"speaker":"Daniel Franco","startTime":3273.78,"endTime":3275.73,"body":"not be"},{"speaker":"Cassie Gannon","startTime":3275.73,"endTime":3278.88,"body":"okay to buy a"},{"speaker":"Cassie Gannon","startTime":3275.73,"endTime":3278.88,"body":"car. Yeah, well yeah, I think"},{"speaker":"Cassie Gannon","startTime":3278.88,"endTime":3281.7,"body":"about so it's funny because I"},{"speaker":"Cassie Gannon","startTime":3278.88,"endTime":3281.7,"body":"think about who's around me."},{"speaker":"Cassie Gannon","startTime":3282.54,"endTime":3286.23,"body":"Right, like my family safe and"},{"speaker":"Cassie Gannon","startTime":3282.54,"endTime":3286.23,"body":"secure. Yeah. And then think"},{"speaker":"Cassie Gannon","startTime":3286.23,"endTime":3289.47,"body":"about how do you then set that"},{"speaker":"Cassie Gannon","startTime":3286.23,"endTime":3289.47,"body":"up for other people? Yeah,"},{"speaker":"Daniel Franco","startTime":3289.47,"endTime":3291.45,"body":"set it up that"},{"speaker":"Daniel Franco","startTime":3289.47,"endTime":3291.45,"body":"we're living a comfortable life"},{"speaker":"Daniel Franco","startTime":3291.45,"endTime":3295.14,"body":"and then and then give back to"},{"speaker":"Daniel Franco","startTime":3291.45,"endTime":3295.14,"body":"the the non for profits and give"},{"speaker":"Daniel Franco","startTime":3295.14,"endTime":3299.19,"body":"it back to the charities and"},{"speaker":"Daniel Franco","startTime":3295.14,"endTime":3299.19,"body":"whatnot that are doing some good"},{"speaker":"Daniel Franco","startTime":3299.19,"endTime":3304.98,"body":"in the world. I'd like to, I'd"},{"speaker":"Daniel Franco","startTime":3299.19,"endTime":3304.98,"body":"like to think that most people"},{"speaker":"Daniel Franco","startTime":3304.98,"endTime":3308.55,"body":"would think that way, but they"},{"speaker":"Daniel Franco","startTime":3304.98,"endTime":3308.55,"body":"don't. The other thing where I"},{"speaker":"Daniel Franco","startTime":3308.55,"endTime":3312.54,"body":"believe would be putting it in"},{"speaker":"Daniel Franco","startTime":3308.55,"endTime":3312.54,"body":"startups, because because you"},{"speaker":"Daniel Franco","startTime":3312.54,"endTime":3316.26,"body":"can give to charities. Yes,"},{"speaker":"Daniel Franco","startTime":3312.54,"endTime":3316.26,"body":"absolutely. And, you know, by"},{"speaker":"Daniel Franco","startTime":3316.26,"endTime":3319.74,"body":"all means, investing into"},{"speaker":"Daniel Franco","startTime":3316.26,"endTime":3319.74,"body":"charities is a great thing to"},{"speaker":"Daniel Franco","startTime":3319.74,"endTime":3323.13,"body":"do. But startups could"},{"speaker":"Daniel Franco","startTime":3319.74,"endTime":3323.13,"body":"potentially change the world."},{"speaker":"Daniel Franco","startTime":3323.19,"endTime":3326.37,"body":"Right? So I think that's the"},{"speaker":"Daniel Franco","startTime":3323.19,"endTime":3326.37,"body":"other bit. I feel like it would"},{"speaker":"Daniel Franco","startTime":3326.37,"endTime":3331.35,"body":"be a job creation, job creation."},{"speaker":"Daniel Franco","startTime":3326.37,"endTime":3331.35,"body":"Yeah. Creating? Well, you think"},{"speaker":"Daniel Franco","startTime":3331.35,"endTime":3335.04,"body":"from a, you know, the amount of"},{"speaker":"Daniel Franco","startTime":3331.35,"endTime":3335.04,"body":"technologies that that have"},{"speaker":"Daniel Franco","startTime":3335.04,"endTime":3338.97,"body":"been, that have risen and the"},{"speaker":"Daniel Franco","startTime":3335.04,"endTime":3338.97,"body":"man of your lucky said, job"},{"speaker":"Daniel Franco","startTime":3338.97,"endTime":3342.12,"body":"creations in the way of thinking"},{"speaker":"Daniel Franco","startTime":3338.97,"endTime":3342.12,"body":"that have changed, and we're"},{"speaker":"Daniel Franco","startTime":3342.12,"endTime":3346.89,"body":"moving into some would say, a"},{"speaker":"Daniel Franco","startTime":3342.12,"endTime":3346.89,"body":"better world. from a technology"},{"speaker":"Daniel Franco","startTime":3346.89,"endTime":3350.67,"body":"standpoint, you know, investing"},{"speaker":"Daniel Franco","startTime":3346.89,"endTime":3350.67,"body":"in those startups and would be"},{"speaker":"Daniel Franco","startTime":3350.67,"endTime":3353.34,"body":"something of interest thing."},{"speaker":"Daniel Franco","startTime":3350.67,"endTime":3353.34,"body":"We're talking hypothetically,"},{"speaker":"Cassie Gannon","startTime":3353.369,"endTime":3354.059,"body":"I think so."},{"speaker":"Daniel Franco","startTime":3355.98,"endTime":3358.2,"body":"Get a one day,"},{"speaker":"Daniel Franco","startTime":3355.98,"endTime":3358.2,"body":"maybe if we went to pebble gaps,"},{"speaker":"Daniel Franco","startTime":3358.74,"endTime":3369.81,"body":"we'll throw some money now."},{"speaker":"Daniel Franco","startTime":3358.74,"endTime":3369.81,"body":"Okay, yeah. Yeah. Inside of the"},{"speaker":"Daniel Franco","startTime":3369.81,"endTime":3373.8,"body":"whole system seems ludicrous."},{"speaker":"Daniel Franco","startTime":3369.81,"endTime":3373.8,"body":"You can get six numbers, but"},{"speaker":"Daniel Franco","startTime":3373.8,"endTime":3380.61,"body":"then one number you want to"},{"speaker":"Daniel Franco","startTime":3373.8,"endTime":3380.61,"body":"know? What? What do you believe"},{"speaker":"Daniel Franco","startTime":3380.61,"endTime":3386.16,"body":"we talked before about people"},{"speaker":"Daniel Franco","startTime":3380.61,"endTime":3386.16,"body":"learning in different ways. And,"},{"speaker":"Daniel Franco","startTime":3387.18,"endTime":3390.39,"body":"you know, there's more than one"},{"speaker":"Daniel Franco","startTime":3387.18,"endTime":3390.39,"body":"way to skin a cat, when trying"},{"speaker":"Daniel Franco","startTime":3390.39,"endTime":3393.36,"body":"to influence a business about"},{"speaker":"Daniel Franco","startTime":3390.39,"endTime":3393.36,"body":"moving towards a new innovation"},{"speaker":"Daniel Franco","startTime":3393.36,"endTime":3397.29,"body":"or even trying to influence the"},{"speaker":"Daniel Franco","startTime":3393.36,"endTime":3397.29,"body":"business or leaders above you."},{"speaker":"Daniel Franco","startTime":3397.29,"endTime":3405.75,"body":"So managing up? What are ways"},{"speaker":"Daniel Franco","startTime":3397.29,"endTime":3405.75,"body":"that we can influence to to lead"},{"speaker":"Daniel Franco","startTime":3405.75,"endTime":3409.08,"body":"us towards Continuous"},{"speaker":"Daniel Franco","startTime":3405.75,"endTime":3409.08,"body":"Improvement and Innovation?"},{"speaker":"Cassie Gannon","startTime":3409.68,"endTime":3411.99,"body":"And do you mean"},{"speaker":"Cassie Gannon","startTime":3409.68,"endTime":3411.99,"body":"by personnel? As a person"},{"speaker":"Cassie Gannon","startTime":3411.99,"endTime":3413.13,"body":"happening? Yes,"},{"speaker":"Daniel Franco","startTime":3413.19,"endTime":3416.1,"body":"as an individual,"},{"speaker":"Daniel Franco","startTime":3413.19,"endTime":3416.1,"body":"I'm looking, I've got some some"},{"speaker":"Daniel Franco","startTime":3416.1,"endTime":3419.94,"body":"great ideas. But I'm just I keep"},{"speaker":"Daniel Franco","startTime":3416.1,"endTime":3419.94,"body":"banging my head against the"},{"speaker":"Daniel Franco","startTime":3419.94,"endTime":3423.3,"body":"wall, I'm just not getting"},{"speaker":"Daniel Franco","startTime":3419.94,"endTime":3423.3,"body":"anywhere. My my leaders don't"},{"speaker":"Daniel Franco","startTime":3423.3,"endTime":3427.77,"body":"want to, they're not listening"},{"speaker":"Daniel Franco","startTime":3423.3,"endTime":3427.77,"body":"to me. Say that? I look, I'm not"},{"speaker":"Daniel Franco","startTime":3427.77,"endTime":3430.65,"body":"getting fulfilled. So I think"},{"speaker":"Daniel Franco","startTime":3427.77,"endTime":3430.65,"body":"about leaving the company or,"},{"speaker":"Daniel Franco","startTime":3431.07,"endTime":3434.58,"body":"but I really love the purpose of"},{"speaker":"Daniel Franco","startTime":3431.07,"endTime":3434.58,"body":"the company. So the all these"},{"speaker":"Daniel Franco","startTime":3434.61,"endTime":3438.66,"body":"these questions get thrown"},{"speaker":"Daniel Franco","startTime":3434.61,"endTime":3438.66,"body":"around all the time. How do we"},{"speaker":"Daniel Franco","startTime":3439.32,"endTime":3446.1,"body":"influence or influence those"},{"speaker":"Daniel Franco","startTime":3439.32,"endTime":3446.1,"body":"around us to start thinking in"},{"speaker":"Daniel Franco","startTime":3446.1,"endTime":3447.06,"body":"different ways?"},{"speaker":"Cassie Gannon","startTime":3447.48,"endTime":3450.45,"body":"I think the"},{"speaker":"Cassie Gannon","startTime":3447.48,"endTime":3450.45,"body":"number one thing is to inspire"},{"speaker":"Cassie Gannon","startTime":3450.45,"endTime":3456.78,"body":"trust. And so you need to"},{"speaker":"Cassie Gannon","startTime":3450.45,"endTime":3456.78,"body":"deliver on what you say. So if I"},{"speaker":"Cassie Gannon","startTime":3456.78,"endTime":3462.78,"body":"think it's very good to try to"},{"speaker":"Cassie Gannon","startTime":3456.78,"endTime":3462.78,"body":"reflect on yourself and think,"},{"speaker":"Cassie Gannon","startTime":3463.23,"endTime":3466.83,"body":"am I doing what I need to do in"},{"speaker":"Cassie Gannon","startTime":3463.23,"endTime":3466.83,"body":"my gig? Because if you're not,"},{"speaker":"Cassie Gannon","startTime":3466.83,"endTime":3472.17,"body":"it's really hard to influence"},{"speaker":"Cassie Gannon","startTime":3466.83,"endTime":3472.17,"body":"from a place of not delivering"},{"speaker":"Cassie Gannon","startTime":3472.17,"endTime":3475.2,"body":"on your ball. Yeah. Does that"},{"speaker":"Cassie Gannon","startTime":3472.17,"endTime":3475.2,"body":"mean so that's super hard?"},{"speaker":"Daniel Franco","startTime":3475.619,"endTime":3477.869,"body":"It would mean is"},{"speaker":"Daniel Franco","startTime":3475.619,"endTime":3477.869,"body":"that mean? We have to, if we"},{"speaker":"Daniel Franco","startTime":3477.869,"endTime":3481.109,"body":"want to move up in the world, we"},{"speaker":"Daniel Franco","startTime":3477.869,"endTime":3481.109,"body":"have to go if we want to"},{"speaker":"Daniel Franco","startTime":3481.109,"endTime":3483.419,"body":"influence others, we have to go"},{"speaker":"Daniel Franco","startTime":3481.109,"endTime":3483.419,"body":"over and above what we're"},{"speaker":"Daniel Franco","startTime":3483.419,"endTime":3484.289,"body":"getting paid to do?"},{"speaker":"Cassie Gannon","startTime":3484.409,"endTime":3486.659,"body":"Well, I'm always"},{"speaker":"Cassie Gannon","startTime":3484.409,"endTime":3486.659,"body":"like, there's a saying I did"},{"speaker":"Cassie Gannon","startTime":3487.469,"endTime":3492.929,"body":"many years ago, a certificate"},{"speaker":"Cassie Gannon","startTime":3487.469,"endTime":3492.929,"body":"for in personal training. And"},{"speaker":"Cassie Gannon","startTime":3493.979,"endTime":3498.509,"body":"the lecturer said something"},{"speaker":"Cassie Gannon","startTime":3493.979,"endTime":3498.509,"body":"like, always do more than you"},{"speaker":"Cassie Gannon","startTime":3498.509,"endTime":3501.059,"body":"get paid to do and eventually"},{"speaker":"Cassie Gannon","startTime":3498.509,"endTime":3501.059,"body":"get paid to do it."},{"speaker":"Daniel Franco","startTime":3501.809,"endTime":3504.659,"body":"That's true."},{"speaker":"Daniel Franco","startTime":3501.809,"endTime":3504.659,"body":"Yeah, it makes sense. Yeah. And"},{"speaker":"Cassie Gannon","startTime":3504.66,"endTime":3506.97,"body":"maybe the money"},{"speaker":"Cassie Gannon","startTime":3504.66,"endTime":3506.97,"body":"is not the motivator. But for me"},{"speaker":"Cassie Gannon","startTime":3506.97,"endTime":3511.86,"body":"if you can always be like, just"},{"speaker":"Cassie Gannon","startTime":3506.97,"endTime":3511.86,"body":"use discretion wherever you"},{"speaker":"Cassie Gannon","startTime":3512.01,"endTime":3515.19,"body":"dress for the job that you"},{"speaker":"Cassie Gannon","startTime":3512.01,"endTime":3515.19,"body":"don't. Yeah, correct. Because if"},{"speaker":"Cassie Gannon","startTime":3515.19,"endTime":3518.73,"body":"you want it Yeah, absolutely."},{"speaker":"Cassie Gannon","startTime":3515.19,"endTime":3518.73,"body":"Not everyone does that for me."},{"speaker":"Cassie Gannon","startTime":3518.73,"endTime":3521.88,"body":"If you feel like you're hitting"},{"speaker":"Cassie Gannon","startTime":3518.73,"endTime":3521.88,"body":"brick walls, maybe think about"},{"speaker":"Cassie Gannon","startTime":3521.88,"endTime":3526.71,"body":"am I approaching it as the way I"},{"speaker":"Cassie Gannon","startTime":3521.88,"endTime":3526.71,"body":"received information?"},{"speaker":"Daniel Franco","startTime":3526.74,"endTime":3529.08,"body":"We can only look"},{"speaker":"Daniel Franco","startTime":3526.74,"endTime":3529.08,"body":"at yourself, yes,"},{"speaker":"Cassie Gannon","startTime":3529.11,"endTime":3531.03,"body":"really, can't"},{"speaker":"Cassie Gannon","startTime":3529.11,"endTime":3531.03,"body":"you? Well, you can observe"},{"speaker":"Cassie Gannon","startTime":3531.06,"endTime":3533.91,"body":"others and think well, that"},{"speaker":"Cassie Gannon","startTime":3531.06,"endTime":3533.91,"body":"person seems to be quite"},{"speaker":"Cassie Gannon","startTime":3534.06,"endTime":3537.81,"body":"successful in getting their"},{"speaker":"Cassie Gannon","startTime":3534.06,"endTime":3537.81,"body":"ideas heard."},{"speaker":"Daniel Franco","startTime":3538.02,"endTime":3540.06,"body":"So pick pick the"},{"speaker":"Daniel Franco","startTime":3538.02,"endTime":3540.06,"body":"brain of others. Yes,"},{"speaker":"Daniel Franco","startTime":3540.09,"endTime":3543.09,"body":"definitely. Look at those who"},{"speaker":"Daniel Franco","startTime":3540.09,"endTime":3543.09,"body":"are potentially leading the way"},{"speaker":"Daniel Franco","startTime":3543.09,"endTime":3543.81,"body":"in the company"},{"speaker":"Cassie Gannon","startTime":3543.99,"endTime":3548.22,"body":"is nothing better"},{"speaker":"Cassie Gannon","startTime":3543.99,"endTime":3548.22,"body":"than watching observation of"},{"speaker":"Cassie Gannon","startTime":3548.22,"endTime":3552.06,"body":"others who maybe have attributes"},{"speaker":"Cassie Gannon","startTime":3548.22,"endTime":3552.06,"body":"you would like to do a lot more?"},{"speaker":"Cassie Gannon","startTime":3552.24,"endTime":3553.02,"body":"Yeah. Well,"},{"speaker":"Daniel Franco","startTime":3553.02,"endTime":3555.15,"body":"if you do keep"},{"speaker":"Daniel Franco","startTime":3553.02,"endTime":3555.15,"body":"coming up against it later, it's"},{"speaker":"Daniel Franco","startTime":3555.15,"endTime":3559.05,"body":"just like, Daniel, cash. No, I"},{"speaker":"Daniel Franco","startTime":3555.15,"endTime":3559.05,"body":"told you no."},{"speaker":"Cassie Gannon","startTime":3560.31,"endTime":3562.26,"body":"Well, then you"},{"speaker":"Cassie Gannon","startTime":3560.31,"endTime":3562.26,"body":"have to really consider is that"},{"speaker":"Cassie Gannon","startTime":3562.26,"endTime":3566.37,"body":"your future? I think it's an"},{"speaker":"Cassie Gannon","startTime":3562.26,"endTime":3566.37,"body":"interesting problem. It is."},{"speaker":"Cassie Gannon","startTime":3566.37,"endTime":3571.5,"body":"Could you move internally? Yeah,"},{"speaker":"Cassie Gannon","startTime":3566.37,"endTime":3571.5,"body":"I say opportunity to it's quite"},{"speaker":"Cassie Gannon","startTime":3571.5,"endTime":3576.6,"body":"hard. I don't like for me, you"},{"speaker":"Cassie Gannon","startTime":3571.5,"endTime":3576.6,"body":"know, then going to the next"},{"speaker":"Cassie Gannon","startTime":3576.6,"endTime":3582.63,"body":"level is I don't love that. You"},{"speaker":"Cassie Gannon","startTime":3576.6,"endTime":3582.63,"body":"know? Yeah. Yes, very difficult,"},{"speaker":"Cassie Gannon","startTime":3582.81,"endTime":3586.53,"body":"puts you in a very difficult"},{"speaker":"Cassie Gannon","startTime":3582.81,"endTime":3586.53,"body":"position. If you then go Oh,"},{"speaker":"Cassie Gannon","startTime":3586.53,"endTime":3588.69,"body":"they're not listening to me and"},{"speaker":"Cassie Gannon","startTime":3586.53,"endTime":3588.69,"body":"I never listen."},{"speaker":"Daniel Franco","startTime":3589.32,"endTime":3591.45,"body":"But what if you"},{"speaker":"Daniel Franco","startTime":3589.32,"endTime":3591.45,"body":"the reason you're doing it is"},{"speaker":"Daniel Franco","startTime":3591.45,"endTime":3592.92,"body":"because it's for the community"},{"speaker":"Daniel Franco","startTime":3598.32,"endTime":3599.7,"body":"shouldn't matter who you speak"},{"speaker":"Daniel Franco","startTime":3598.32,"endTime":3599.7,"body":"to."},{"speaker":"Cassie Gannon","startTime":3599.72,"endTime":3602.21,"body":"Thank you. But"},{"speaker":"Cassie Gannon","startTime":3599.72,"endTime":3602.21,"body":"not really. And that's the"},{"speaker":"Cassie Gannon","startTime":3602.21,"endTime":3605.27,"body":"thing. I think there's, that's"},{"speaker":"Cassie Gannon","startTime":3602.21,"endTime":3605.27,"body":"why I think in a company, you"},{"speaker":"Cassie Gannon","startTime":3605.27,"endTime":3609.53,"body":"need a culture where that"},{"speaker":"Cassie Gannon","startTime":3605.27,"endTime":3609.53,"body":"doesn't happen. But it may. And"},{"speaker":"Cassie Gannon","startTime":3609.53,"endTime":3613.52,"body":"if you have systems in place"},{"speaker":"Cassie Gannon","startTime":3609.53,"endTime":3613.52,"body":"where you have people who might"},{"speaker":"Cassie Gannon","startTime":3613.52,"endTime":3618.38,"body":"be go to people for ideas, and"},{"speaker":"Cassie Gannon","startTime":3613.52,"endTime":3618.38,"body":"you know, you have the"},{"speaker":"Cassie Gannon","startTime":3618.38,"endTime":3623.33,"body":"innovation person in place or a"},{"speaker":"Cassie Gannon","startTime":3618.38,"endTime":3623.33,"body":"coach in place, your champions,"},{"speaker":"Cassie Gannon","startTime":3623.33,"endTime":3626.84,"body":"they can help support you. And"},{"speaker":"Cassie Gannon","startTime":3623.33,"endTime":3626.84,"body":"they are an alternative voice."},{"speaker":"Cassie Gannon","startTime":3627.35,"endTime":3631.01,"body":"And often, it's good to recruit"},{"speaker":"Cassie Gannon","startTime":3627.35,"endTime":3631.01,"body":"people from the outside of your"},{"speaker":"Cassie Gannon","startTime":3631.01,"endTime":3634.94,"body":"department to maybe get them"},{"speaker":"Cassie Gannon","startTime":3631.01,"endTime":3634.94,"body":"across the line or appear of"},{"speaker":"Cassie Gannon","startTime":3634.94,"endTime":3637.79,"body":"your leader, you know, talk to"},{"speaker":"Cassie Gannon","startTime":3634.94,"endTime":3637.79,"body":"them about this is what I'm"},{"speaker":"Cassie Gannon","startTime":3637.79,"endTime":3640.82,"body":"thinking, and then maybe try to"},{"speaker":"Cassie Gannon","startTime":3637.79,"endTime":3640.82,"body":"orchestrate some kind of"},{"speaker":"Cassie Gannon","startTime":3641.27,"endTime":3643.7,"body":"discussion around that. So"},{"speaker":"Cassie Gannon","startTime":3641.27,"endTime":3643.7,"body":"difficult, too"},{"speaker":"Daniel Franco","startTime":3643.83,"endTime":3646.02,"body":"touchy subject."},{"speaker":"Daniel Franco","startTime":3643.83,"endTime":3646.02,"body":"Oh, you're having a tough"},{"speaker":"Daniel Franco","startTime":3646.02,"endTime":3647.19,"body":"conversation with you later?"},{"speaker":"Cassie Gannon","startTime":3647.73,"endTime":3652.08,"body":"Oh, my goodness."},{"speaker":"Cassie Gannon","startTime":3647.73,"endTime":3652.08,"body":"Most people avoid that. Yeah,"},{"speaker":"Cassie Gannon","startTime":3652.08,"endTime":3661.56,"body":"exactly. It's funny, because I"},{"speaker":"Cassie Gannon","startTime":3652.08,"endTime":3661.56,"body":"ever feel that I can't raise an"},{"speaker":"Cassie Gannon","startTime":3661.56,"endTime":3663.21,"body":"idea if I really feel strong."},{"speaker":"Daniel Franco","startTime":3663.99,"endTime":3667.89,"body":"Yes. And I'm the"},{"speaker":"Daniel Franco","startTime":3663.99,"endTime":3667.89,"body":"same as me the answer for how I"},{"speaker":"Daniel Franco","startTime":3667.89,"endTime":3671.31,"body":"have I have this conversation"},{"speaker":"Daniel Franco","startTime":3667.89,"endTime":3671.31,"body":"with family members, friends All"},{"speaker":"Daniel Franco","startTime":3671.31,"endTime":3678.21,"body":"the time. And my response is,"},{"speaker":"Daniel Franco","startTime":3671.31,"endTime":3678.21,"body":"just walk into their office has"},{"speaker":"Daniel Franco","startTime":3678.21,"endTime":3682.11,"body":"a conversation, but it's like,"},{"speaker":"Daniel Franco","startTime":3678.21,"endTime":3682.11,"body":"No, I wouldn't dare do that. And"},{"speaker":"Daniel Franco","startTime":3682.11,"endTime":3687.33,"body":"the fear of losing a job will"},{"speaker":"Daniel Franco","startTime":3682.11,"endTime":3687.33,"body":"always outweigh the level of"},{"speaker":"Daniel Franco","startTime":3687.42,"endTime":3690.06,"body":"conversation that they're"},{"speaker":"Daniel Franco","startTime":3687.42,"endTime":3690.06,"body":"having, which is an interesting"},{"speaker":"Daniel Franco","startTime":3690.24,"endTime":3691.23,"body":"perspective. Yeah."},{"speaker":"Cassie Gannon","startTime":3691.29,"endTime":3692.94,"body":"And I think then"},{"speaker":"Cassie Gannon","startTime":3691.29,"endTime":3692.94,"body":"it's hard for me to give"},{"speaker":"Cassie Gannon","startTime":3692.94,"endTime":3699.54,"body":"insight. It's not something I"},{"speaker":"Cassie Gannon","startTime":3692.94,"endTime":3699.54,"body":"really struggle with. But I"},{"speaker":"Cassie Gannon","startTime":3699.54,"endTime":3703.68,"body":"have, over time, I feel like"},{"speaker":"Cassie Gannon","startTime":3699.54,"endTime":3703.68,"body":"I've built my skill set by"},{"speaker":"Cassie Gannon","startTime":3703.68,"endTime":3707.49,"body":"watching those who've got more"},{"speaker":"Cassie Gannon","startTime":3703.68,"endTime":3707.49,"body":"than I thought, Wow, how did"},{"speaker":"Cassie Gannon","startTime":3707.49,"endTime":3708.54,"body":"they get that across a lot?"},{"speaker":"Daniel Franco","startTime":3708.57,"endTime":3710.55,"body":"Yeah. Well, I"},{"speaker":"Daniel Franco","startTime":3708.57,"endTime":3710.55,"body":"think there's there is a broad"},{"speaker":"Daniel Franco","startTime":3710.55,"endTime":3713.67,"body":"skill set to it. It's having a"},{"speaker":"Daniel Franco","startTime":3710.55,"endTime":3713.67,"body":"confidence in yourself and"},{"speaker":"Daniel Franco","startTime":3713.67,"endTime":3715.89,"body":"confidence in actually what"},{"speaker":"Daniel Franco","startTime":3713.67,"endTime":3715.89,"body":"you're trying to deliver and"},{"speaker":"Daniel Franco","startTime":3715.89,"endTime":3717.51,"body":"belief in what you're trying to"},{"speaker":"Daniel Franco","startTime":3715.89,"endTime":3717.51,"body":"deliver."},{"speaker":"Cassie Gannon","startTime":3717.6,"endTime":3722.19,"body":"I think it's a"},{"speaker":"Cassie Gannon","startTime":3717.6,"endTime":3722.19,"body":"belief and for me, I'm very bad"},{"speaker":"Cassie Gannon","startTime":3722.25,"endTime":3726.12,"body":"at advocating for stuff on"},{"speaker":"Cassie Gannon","startTime":3722.25,"endTime":3726.12,"body":"myself personally. However, I"},{"speaker":"Cassie Gannon","startTime":3726.12,"endTime":3730.23,"body":"can if I had to go and advocate"},{"speaker":"Cassie Gannon","startTime":3726.12,"endTime":3730.23,"body":"on your behalf, I'm all there."},{"speaker":"Cassie Gannon","startTime":3730.29,"endTime":3731.67,"body":"Yeah. And so"},{"speaker":"Daniel Franco","startTime":3731.699,"endTime":3736.439,"body":"was that. He"},{"speaker":"Daniel Franco","startTime":3731.699,"endTime":3736.439,"body":"said, we're getting into"},{"speaker":"Daniel Franco","startTime":3736.439,"endTime":3742.949,"body":"coaching. So he knows. Is that"},{"speaker":"Daniel Franco","startTime":3736.439,"endTime":3742.949,"body":"because you're not as"},{"speaker":"Daniel Franco","startTime":3742.949,"endTime":3744.779,"body":"emotionally connected to the"},{"speaker":"Daniel Franco","startTime":3742.949,"endTime":3744.779,"body":"idea?"},{"speaker":"Cassie Gannon","startTime":3745.35,"endTime":3748.14,"body":"Maybe I think"},{"speaker":"Cassie Gannon","startTime":3745.35,"endTime":3748.14,"body":"it's because it's, for me, if"},{"speaker":"Cassie Gannon","startTime":3748.14,"endTime":3750.99,"body":"it's about greater good, there's"},{"speaker":"Cassie Gannon","startTime":3748.14,"endTime":3750.99,"body":"so much"},{"speaker":"Daniel Franco","startTime":3751.26,"endTime":3753.81,"body":"your for your for"},{"speaker":"Daniel Franco","startTime":3751.26,"endTime":3753.81,"body":"your ideas would be for greater"},{"speaker":"Daniel Franco","startTime":3753.81,"endTime":3754.29,"body":"good, too."},{"speaker":"Cassie Gannon","startTime":3754.6,"endTime":3756.82,"body":"Oh, yeah. I mean,"},{"speaker":"Cassie Gannon","startTime":3754.6,"endTime":3756.82,"body":"more personally, for myself, I"},{"speaker":"Cassie Gannon","startTime":3756.82,"endTime":3760.93,"body":"can I need this personally? Oh,"},{"speaker":"Cassie Gannon","startTime":3756.82,"endTime":3760.93,"body":"I see. Yeah. No, I can"},{"speaker":"Cassie Gannon","startTime":3760.93,"endTime":3761.59,"body":"definitely Okay,"},{"speaker":"Daniel Franco","startTime":3761.639,"endTime":3765.689,"body":"ideas from a"},{"speaker":"Daniel Franco","startTime":3761.639,"endTime":3765.689,"body":"group perspective. Yeah. Makes"},{"speaker":"Daniel Franco","startTime":3765.689,"endTime":3768.899,"body":"sense. So I'm a leader of a"},{"speaker":"Daniel Franco","startTime":3765.689,"endTime":3768.899,"body":"business. And I'm saying right,"},{"speaker":"Daniel Franco","startTime":3768.899,"endTime":3776.069,"body":"oh, we're going to create a new,"},{"speaker":"Daniel Franco","startTime":3768.899,"endTime":3776.069,"body":"innovative approach. Next, step"},{"speaker":"Daniel Franco","startTime":3776.099,"endTime":3781.409,"body":"two are going for those people"},{"speaker":"Daniel Franco","startTime":3776.099,"endTime":3781.409,"body":"who aren't innovating. How do we"},{"speaker":"Daniel Franco","startTime":3781.439,"endTime":3784.859,"body":"how do we deal with those people"},{"speaker":"Daniel Franco","startTime":3781.439,"endTime":3784.859,"body":"who, you know that later, we're"},{"speaker":"Daniel Franco","startTime":3784.859,"endTime":3786.989,"body":"just talking about now he's not"},{"speaker":"Daniel Franco","startTime":3784.859,"endTime":3786.989,"body":"interested in it?"},{"speaker":"Cassie Gannon","startTime":3787.47,"endTime":3789.96,"body":"Well, I think"},{"speaker":"Cassie Gannon","startTime":3787.47,"endTime":3789.96,"body":"it's about demonstrating value"},{"speaker":"Cassie Gannon","startTime":3789.96,"endTime":3793.26,"body":"for them, what's in it for them,"},{"speaker":"Cassie Gannon","startTime":3789.96,"endTime":3793.26,"body":"you've got to find the sweet"},{"speaker":"Cassie Gannon","startTime":3793.26,"endTime":3796.14,"body":"spot, because maybe it's really"},{"speaker":"Cassie Gannon","startTime":3793.26,"endTime":3796.14,"body":"frustrating for them that"},{"speaker":"Cassie Gannon","startTime":3796.14,"endTime":3800.79,"body":"process too, but it's not the"},{"speaker":"Cassie Gannon","startTime":3796.14,"endTime":3800.79,"body":"thing you're focused on. And I"},{"speaker":"Cassie Gannon","startTime":3800.79,"endTime":3805.08,"body":"always like to do quick wins and"},{"speaker":"Cassie Gannon","startTime":3800.79,"endTime":3805.08,"body":"deliver something really"},{"speaker":"Cassie Gannon","startTime":3805.08,"endTime":3811.65,"body":"rapidly. So that then they are"},{"speaker":"Cassie Gannon","startTime":3805.08,"endTime":3811.65,"body":"just inspired here. Yeah, yeah."},{"speaker":"Cassie Gannon","startTime":3811.68,"endTime":3818.01,"body":"And then you bring people along,"},{"speaker":"Cassie Gannon","startTime":3811.68,"endTime":3818.01,"body":"to be honest, where this is, if"},{"speaker":"Cassie Gannon","startTime":3818.01,"endTime":3821.64,"body":"people are identified like that,"},{"speaker":"Cassie Gannon","startTime":3818.01,"endTime":3821.64,"body":"for me, they're the ones I spend"},{"speaker":"Cassie Gannon","startTime":3821.7,"endTime":3825.48,"body":"a lot of time with influencing."},{"speaker":"Cassie Gannon","startTime":3821.7,"endTime":3825.48,"body":"Because often, they're very"},{"speaker":"Cassie Gannon","startTime":3825.48,"endTime":3828.81,"body":"passionate about what they do."},{"speaker":"Cassie Gannon","startTime":3825.48,"endTime":3828.81,"body":"Yeah. And they want it to be"},{"speaker":"Cassie Gannon","startTime":3828.81,"endTime":3832.92,"body":"right. And that's why they're"},{"speaker":"Cassie Gannon","startTime":3828.81,"endTime":3832.92,"body":"putting up barriers, often, they"},{"speaker":"Cassie Gannon","startTime":3832.92,"endTime":3836.88,"body":"may not have felt heard before."},{"speaker":"Cassie Gannon","startTime":3832.92,"endTime":3836.88,"body":"Yeah. And if you can get them"},{"speaker":"Cassie Gannon","startTime":3836.88,"endTime":3839.43,"body":"across the line, you've got the"},{"speaker":"Cassie Gannon","startTime":3836.88,"endTime":3839.43,"body":"biggest advocate in the world."},{"speaker":"Cassie Gannon","startTime":3840.51,"endTime":3843.45,"body":"So I put effort into you've got"},{"speaker":"Cassie Gannon","startTime":3840.51,"endTime":3843.45,"body":"early adopters who are going to"},{"speaker":"Cassie Gannon","startTime":3843.45,"endTime":3846.93,"body":"come on the journey, and you"},{"speaker":"Cassie Gannon","startTime":3843.45,"endTime":3846.93,"body":"support them and you love them"},{"speaker":"Cassie Gannon","startTime":3846.93,"endTime":3852.42,"body":"and you cherish them, you've got"},{"speaker":"Cassie Gannon","startTime":3846.93,"endTime":3852.42,"body":"the kind of the next photos"},{"speaker":"Cassie Gannon","startTime":3853.05,"endTime":3858.96,"body":"there 100% where, you know, you"},{"speaker":"Cassie Gannon","startTime":3853.05,"endTime":3858.96,"body":"put some systems in place of"},{"speaker":"Cassie Gannon","startTime":3858.96,"endTime":3864.48,"body":"templating put peer coaching in"},{"speaker":"Cassie Gannon","startTime":3858.96,"endTime":3864.48,"body":"place around, you know, your,"},{"speaker":"Cassie Gannon","startTime":3865.68,"endTime":3869.67,"body":"your early adopters to support"},{"speaker":"Cassie Gannon","startTime":3865.68,"endTime":3869.67,"body":"them things, but generally they"},{"speaker":"Cassie Gannon","startTime":3869.67,"endTime":3872.73,"body":"will come along. And it's the"},{"speaker":"Cassie Gannon","startTime":3869.67,"endTime":3872.73,"body":"other group that you might need"},{"speaker":"Cassie Gannon","startTime":3872.73,"endTime":3875.82,"body":"to spend more time in. truly"},{"speaker":"Cassie Gannon","startTime":3872.73,"endTime":3875.82,"body":"understanding and I think it's"},{"speaker":"Cassie Gannon","startTime":3875.82,"endTime":3879.24,"body":"interesting in a often in a"},{"speaker":"Cassie Gannon","startTime":3875.82,"endTime":3879.24,"body":"government context are just"},{"speaker":"Cassie Gannon","startTime":3879.24,"endTime":3884.4,"body":"rules are very different to"},{"speaker":"Cassie Gannon","startTime":3879.24,"endTime":3884.4,"body":"private industry. So, you know,"},{"speaker":"Cassie Gannon","startTime":3884.49,"endTime":3888.75,"body":"in a private industry, people"},{"speaker":"Cassie Gannon","startTime":3884.49,"endTime":3888.75,"body":"make different decisions. in"},{"speaker":"Cassie Gannon","startTime":3888.75,"endTime":3892.26,"body":"government concepts, it's about"},{"speaker":"Cassie Gannon","startTime":3888.75,"endTime":3892.26,"body":"we need to work with these"},{"speaker":"Cassie Gannon","startTime":3892.26,"endTime":3896.61,"body":"people, maybe they are afraid"},{"speaker":"Cassie Gannon","startTime":3892.26,"endTime":3896.61,"body":"that they won't have a job"},{"speaker":"Cassie Gannon","startTime":3896.61,"endTime":3900.81,"body":"that's meaningful at the end of"},{"speaker":"Cassie Gannon","startTime":3896.61,"endTime":3900.81,"body":"this. Are you going to automate"},{"speaker":"Cassie Gannon","startTime":3900.81,"endTime":3905.01,"body":"my job? Yeah, that's a scary"},{"speaker":"Cassie Gannon","startTime":3900.81,"endTime":3905.01,"body":"one. Yeah. And so I really help"},{"speaker":"Cassie Gannon","startTime":3905.01,"endTime":3910.35,"body":"them feel confident that as"},{"speaker":"Cassie Gannon","startTime":3905.01,"endTime":3910.35,"body":"leaders, you will look after"},{"speaker":"Cassie Gannon","startTime":3910.35,"endTime":3915.42,"body":"them. And that's by delivering"},{"speaker":"Cassie Gannon","startTime":3910.35,"endTime":3915.42,"body":"on that commitment. You can't"},{"speaker":"Cassie Gannon","startTime":3915.42,"endTime":3918.54,"body":"just say to someone else, you'll"},{"speaker":"Cassie Gannon","startTime":3915.42,"endTime":3918.54,"body":"be fine. You have to actually"},{"speaker":"Cassie Gannon","startTime":3918.54,"endTime":3923.25,"body":"deliver a lesson to them along"},{"speaker":"Cassie Gannon","startTime":3918.54,"endTime":3923.25,"body":"the way. upskill them, give them"},{"speaker":"Cassie Gannon","startTime":3923.25,"endTime":3927.15,"body":"the opportunities, maybe some"},{"speaker":"Cassie Gannon","startTime":3923.25,"endTime":3927.15,"body":"people might need a move. But"},{"speaker":"Cassie Gannon","startTime":3927.18,"endTime":3930.39,"body":"can you help them through that"},{"speaker":"Cassie Gannon","startTime":3927.18,"endTime":3930.39,"body":"process? Yeah."},{"speaker":"Daniel Franco","startTime":3933.15,"endTime":3937.86,"body":"So how do you"},{"speaker":"Daniel Franco","startTime":3933.15,"endTime":3937.86,"body":"when? How do you manage people"},{"speaker":"Daniel Franco","startTime":3937.92,"endTime":3946.44,"body":"who say, No, I like the way it"},{"speaker":"Daniel Franco","startTime":3937.92,"endTime":3946.44,"body":"is. scan a bit of a scan of a"},{"speaker":"Daniel Franco","startTime":3946.44,"endTime":3947.46,"body":"bit of a change,"},{"speaker":"Cassie Gannon","startTime":3948.15,"endTime":3951.84,"body":"I must admit, I"},{"speaker":"Cassie Gannon","startTime":3948.15,"endTime":3951.84,"body":"like going with his energy. And"},{"speaker":"Cassie Gannon","startTime":3951.84,"endTime":3954.33,"body":"where, you know, you always have"},{"speaker":"Cassie Gannon","startTime":3951.84,"endTime":3954.33,"body":"pockets of excellence,"},{"speaker":"Cassie Gannon","startTime":3954.66,"endTime":3963.69,"body":"connecting that. And I think if"},{"speaker":"Cassie Gannon","startTime":3954.66,"endTime":3963.69,"body":"people if I'm hearing things,"},{"speaker":"Cassie Gannon","startTime":3963.69,"endTime":3968.25,"body":"I'm afraid of change, I'm not"},{"speaker":"Cassie Gannon","startTime":3963.69,"endTime":3968.25,"body":"comfortable with this. I am."},{"speaker":"Daniel Franco","startTime":3970.07,"endTime":3973.37,"body":"So we are for"},{"speaker":"Daniel Franco","startTime":3970.07,"endTime":3973.37,"body":"those people who, like you"},{"speaker":"Daniel Franco","startTime":3973.37,"endTime":3977.24,"body":"mentioned, just now was that"},{"speaker":"Daniel Franco","startTime":3973.37,"endTime":3977.24,"body":"this year that they're their"},{"speaker":"Daniel Franco","startTime":3977.24,"endTime":3980.0,"body":"role is going to become"},{"speaker":"Daniel Franco","startTime":3977.24,"endTime":3980.0,"body":"automated and potentially become"},{"speaker":"Daniel Franco","startTime":3980.0,"endTime":3983.96,"body":"redundant. And they've got a"},{"speaker":"Daniel Franco","startTime":3980.0,"endTime":3983.96,"body":"family. They look after kids or"},{"speaker":"Daniel Franco","startTime":3983.96,"endTime":3987.65,"body":"in a private school, whatever"},{"speaker":"Daniel Franco","startTime":3983.96,"endTime":3987.65,"body":"might be, they got bills to pay"},{"speaker":"Daniel Franco","startTime":3987.65,"endTime":3991.7,"body":"all the above. And they're"},{"speaker":"Daniel Franco","startTime":3987.65,"endTime":3991.7,"body":"putting their heels in saying"},{"speaker":"Daniel Franco","startTime":3991.73,"endTime":3995.69,"body":"are not changing i like the way"},{"speaker":"Daniel Franco","startTime":3991.73,"endTime":3995.69,"body":"it is. I'm not kidding. What are"},{"speaker":"Daniel Franco","startTime":3995.69,"endTime":3997.43,"body":"we what are we as a business to,"},{"speaker":"Cassie Gannon","startTime":3998.31,"endTime":4000.65,"body":"I think there's a"},{"speaker":"Cassie Gannon","startTime":3998.31,"endTime":4000.65,"body":"lot of work you need to do with"},{"speaker":"Cassie Gannon","startTime":4000.65,"endTime":4004.58,"body":"their leaders around"},{"speaker":"Cassie Gannon","startTime":4000.65,"endTime":4004.58,"body":"understanding because usually,"},{"speaker":"Cassie Gannon","startTime":4004.73,"endTime":4009.95,"body":"as an improvement practitioner,"},{"speaker":"Cassie Gannon","startTime":4004.73,"endTime":4009.95,"body":"your skill set is around"},{"speaker":"Cassie Gannon","startTime":4009.95,"endTime":4013.31,"body":"improving and working on the"},{"speaker":"Cassie Gannon","startTime":4009.95,"endTime":4013.31,"body":"business, not executing with"},{"speaker":"Cassie Gannon","startTime":4013.31,"endTime":4017.78,"body":"excellence. So if you look at"},{"speaker":"Cassie Gannon","startTime":4013.31,"endTime":4017.78,"body":"the areas you're talking about a"},{"speaker":"Cassie Gannon","startTime":4017.78,"endTime":4023.54,"body":"generally, in the execution"},{"speaker":"Cassie Gannon","startTime":4017.78,"endTime":4023.54,"body":"streams were delivering services"},{"speaker":"Cassie Gannon","startTime":4023.54,"endTime":4029.24,"body":"consistently with efficiency,"},{"speaker":"Cassie Gannon","startTime":4023.54,"endTime":4029.24,"body":"and effectiveness over time, not"},{"speaker":"Cassie Gannon","startTime":4029.24,"endTime":4033.05,"body":"working on the business. And so"},{"speaker":"Cassie Gannon","startTime":4029.24,"endTime":4033.05,"body":"often leaders in that space can"},{"speaker":"Cassie Gannon","startTime":4033.05,"endTime":4037.49,"body":"not feel confident with leading"},{"speaker":"Cassie Gannon","startTime":4033.05,"endTime":4037.49,"body":"their team through that. So I"},{"speaker":"Cassie Gannon","startTime":4037.49,"endTime":4040.91,"body":"feel like there's a lot of work"},{"speaker":"Cassie Gannon","startTime":4037.49,"endTime":4040.91,"body":"with the leaders before you even"},{"speaker":"Cassie Gannon","startTime":4040.91,"endTime":4045.38,"body":"start on that journey, to get"},{"speaker":"Cassie Gannon","startTime":4040.91,"endTime":4045.38,"body":"them up to a place of confidence"},{"speaker":"Cassie Gannon","startTime":4045.38,"endTime":4048.86,"body":"with leading change, and even"},{"speaker":"Cassie Gannon","startTime":4045.38,"endTime":4048.86,"body":"being comfortable in themselves"},{"speaker":"Cassie Gannon","startTime":4048.86,"endTime":4051.98,"body":"with change. Because I must"},{"speaker":"Cassie Gannon","startTime":4048.86,"endTime":4051.98,"body":"admit, when the IT team wanted"},{"speaker":"Cassie Gannon","startTime":4051.98,"endTime":4058.4,"body":"to take my laptop and reimage"},{"speaker":"Cassie Gannon","startTime":4051.98,"endTime":4058.4,"body":"it, I don't want that. Yeah. I"},{"speaker":"Cassie Gannon","startTime":4058.4,"endTime":4061.67,"body":"feel like I embrace change, but"},{"speaker":"Cassie Gannon","startTime":4058.4,"endTime":4061.67,"body":"there's levels of people,"},{"speaker":"Cassie Gannon","startTime":4061.67,"endTime":4062.99,"body":"everyone has a different change"},{"speaker":"Daniel Franco","startTime":4062.99,"endTime":4065.84,"body":"as well. Because"},{"speaker":"Daniel Franco","startTime":4062.99,"endTime":4065.84,"body":"Yeah, it means that you're gonna"},{"speaker":"Daniel Franco","startTime":4065.93,"endTime":4068.63,"body":"there's a bit of extra hours"},{"speaker":"Daniel Franco","startTime":4065.93,"endTime":4068.63,"body":"they have to put back into it."},{"speaker":"Daniel Franco","startTime":4068.66,"endTime":4074.21,"body":"Yeah. But you don't stop. You"},{"speaker":"Daniel Franco","startTime":4068.66,"endTime":4074.21,"body":"don't put your heels in. Yeah."},{"speaker":"Daniel Franco","startTime":4074.54,"endTime":4079.49,"body":"So there's a difference between"},{"speaker":"Daniel Franco","startTime":4074.54,"endTime":4079.49,"body":"not liking change, and going"},{"speaker":"Daniel Franco","startTime":4079.49,"endTime":4084.47,"body":"through with it anyway. And"},{"speaker":"Daniel Franco","startTime":4079.49,"endTime":4084.47,"body":"completely saying, No, I'm not"},{"speaker":"Daniel Franco","startTime":4084.47,"endTime":4085.07,"body":"doing this."},{"speaker":"Cassie Gannon","startTime":4085.27,"endTime":4088.21,"body":"Yeah. But I know"},{"speaker":"Cassie Gannon","startTime":4085.27,"endTime":4088.21,"body":"what you do when people say no,"},{"speaker":"Cassie Gannon","startTime":4088.21,"endTime":4091.3,"body":"I think there's a performance"},{"speaker":"Cassie Gannon","startTime":4088.21,"endTime":4091.3,"body":"especially Mary has to be it's"},{"speaker":"Cassie Gannon","startTime":4091.3,"endTime":4098.59,"body":"no other way. And because the"},{"speaker":"Cassie Gannon","startTime":4091.3,"endTime":4098.59,"body":"government sector, we have no"},{"speaker":"Cassie Gannon","startTime":4098.59,"endTime":4102.25,"body":"forced redundancies in our"},{"speaker":"Cassie Gannon","startTime":4098.59,"endTime":4102.25,"body":"enterprise agreement. And so,"},{"speaker":"Cassie Gannon","startTime":4103.09,"endTime":4106.21,"body":"you know, but as an employee and"},{"speaker":"Cassie Gannon","startTime":4103.09,"endTime":4106.21,"body":"an employee, do you want to be"},{"speaker":"Cassie Gannon","startTime":4106.21,"endTime":4111.01,"body":"in that relationship space? It's"},{"speaker":"Cassie Gannon","startTime":4106.21,"endTime":4111.01,"body":"probably not ideal. So it has to"},{"speaker":"Cassie Gannon","startTime":4111.01,"endTime":4112.36,"body":"be a performance discussion."},{"speaker":"Daniel Franco","startTime":4112.72,"endTime":4114.37,"body":"Yeah, most"},{"speaker":"Daniel Franco","startTime":4112.72,"endTime":4114.37,"body":"definitely."},{"speaker":"Cassie Gannon","startTime":4115.49,"endTime":4118.13,"body":"I don't like that"},{"speaker":"Cassie Gannon","startTime":4115.49,"endTime":4118.13,"body":"as an answer. But I think at the"},{"speaker":"Cassie Gannon","startTime":4118.13,"endTime":4119.42,"body":"end of the day, you end up"},{"speaker":"Daniel Franco","startTime":4119.81,"endTime":4124.4,"body":"well, ultimately,"},{"speaker":"Daniel Franco","startTime":4119.81,"endTime":4124.4,"body":"the role of any business is to"},{"speaker":"Daniel Franco","startTime":4124.46,"endTime":4128.06,"body":"ensure that there is the"},{"speaker":"Daniel Franco","startTime":4124.46,"endTime":4128.06,"body":"businesses of going concern. So"},{"speaker":"Daniel Franco","startTime":4128.06,"endTime":4133.94,"body":"it's about continuing the"},{"speaker":"Daniel Franco","startTime":4128.06,"endTime":4133.94,"body":"ability to improve and add value"},{"speaker":"Daniel Franco","startTime":4133.94,"endTime":4141.74,"body":"to the clientele. Yeah. And and"},{"speaker":"Daniel Franco","startTime":4133.94,"endTime":4141.74,"body":"if no person or shareholder or"},{"speaker":"Daniel Franco","startTime":4141.74,"endTime":4149.99,"body":"anyone should, should be locked?"},{"speaker":"Daniel Franco","startTime":4141.74,"endTime":4149.99,"body":"Absolutely. We are. Really, we"},{"speaker":"Daniel Franco","startTime":4149.99,"endTime":4154.22,"body":"are a cultural and strategy"},{"speaker":"Daniel Franco","startTime":4149.99,"endTime":4154.22,"body":"leadership, and change business"},{"speaker":"Daniel Franco","startTime":4154.22,"endTime":4159.32,"body":"consulting. And we we do a lot"},{"speaker":"Daniel Franco","startTime":4154.22,"endTime":4159.32,"body":"of work with businesses into"},{"speaker":"Daniel Franco","startTime":4159.32,"endTime":4165.56,"body":"that workforce management space."},{"speaker":"Daniel Franco","startTime":4159.32,"endTime":4165.56,"body":"When looking at innovation and"},{"speaker":"Daniel Franco","startTime":4165.56,"endTime":4170.12,"body":"try to actually acquire people"},{"speaker":"Daniel Franco","startTime":4165.56,"endTime":4170.12,"body":"with the right skills. Is there"},{"speaker":"Daniel Franco","startTime":4170.12,"endTime":4174.32,"body":"an opportunity to train and"},{"speaker":"Daniel Franco","startTime":4170.12,"endTime":4174.32,"body":"educate and develop the people"},{"speaker":"Daniel Franco","startTime":4174.59,"endTime":4175.46,"body":"existing"},{"speaker":"Cassie Gannon","startTime":4176.26,"endTime":4180.13,"body":"100% I think"},{"speaker":"Cassie Gannon","startTime":4176.26,"endTime":4180.13,"body":"that's really interesting stats"},{"speaker":"Cassie Gannon","startTime":4180.13,"endTime":4185.65,"body":"out of my, my lecturing work is"},{"speaker":"Cassie Gannon","startTime":4180.13,"endTime":4185.65,"body":"that you know, for example, with"},{"speaker":"Cassie Gannon","startTime":4185.65,"endTime":4190.21,"body":"creativity, and I certainly I"},{"speaker":"Cassie Gannon","startTime":4185.65,"endTime":4190.21,"body":"thought, I wasn't particularly"},{"speaker":"Cassie Gannon","startTime":4190.21,"endTime":4193.63,"body":"creative because I didn't do"},{"speaker":"Cassie Gannon","startTime":4190.21,"endTime":4193.63,"body":"visual arts. But then I did some"},{"speaker":"Cassie Gannon","startTime":4193.63,"endTime":4198.43,"body":"creativity kind of test on my"},{"speaker":"Cassie Gannon","startTime":4193.63,"endTime":4198.43,"body":"own. But there's more than one"},{"speaker":"Cassie Gannon","startTime":4198.73,"endTime":4203.02,"body":"type of creativity. I often"},{"speaker":"Cassie Gannon","startTime":4198.73,"endTime":4203.02,"body":"think of it in one dimension."},{"speaker":"Cassie Gannon","startTime":4203.56,"endTime":4208.69,"body":"But there's some statistics that"},{"speaker":"Cassie Gannon","startTime":4203.56,"endTime":4208.69,"body":"are two years of age 98% of"},{"speaker":"Cassie Gannon","startTime":4209.41,"endTime":4215.59,"body":"humans will test at genius level"},{"speaker":"Cassie Gannon","startTime":4209.41,"endTime":4215.59,"body":"for creativity by 31, only 2%."},{"speaker":"Cassie Gannon","startTime":4216.07,"endTime":4221.23,"body":"Well, because our systems and"},{"speaker":"Cassie Gannon","startTime":4216.07,"endTime":4221.23,"body":"structures beaten out of us, you"},{"speaker":"Cassie Gannon","startTime":4221.23,"endTime":4225.34,"body":"know, education. That's an"},{"speaker":"Cassie Gannon","startTime":4221.23,"endTime":4225.34,"body":"interesting thing, too, because"},{"speaker":"Cassie Gannon","startTime":4225.46,"endTime":4231.43,"body":"we put it flipping education on"},{"speaker":"Cassie Gannon","startTime":4225.46,"endTime":4231.43,"body":"its head is what we like our"},{"speaker":"Cassie Gannon","startTime":4231.67,"endTime":4234.46,"body":"topic coordinator likes to talk"},{"speaker":"Cassie Gannon","startTime":4231.67,"endTime":4234.46,"body":"about because they're doing"},{"speaker":"Cassie Gannon","startTime":4234.46,"endTime":4238.84,"body":"experiential learning, of just"},{"speaker":"Cassie Gannon","startTime":4234.46,"endTime":4238.84,"body":"lecturing and content delivery."},{"speaker":"Cassie Gannon","startTime":4238.87,"endTime":4243.49,"body":"So we're learning by doing in a"},{"speaker":"Cassie Gannon","startTime":4238.87,"endTime":4243.49,"body":"classroom environment. But"},{"speaker":"Cassie Gannon","startTime":4243.49,"endTime":4246.64,"body":"that's in a safe way to take"},{"speaker":"Cassie Gannon","startTime":4243.49,"endTime":4246.64,"body":"those risks. So fundamentally,"},{"speaker":"Cassie Gannon","startTime":4246.64,"endTime":4249.43,"body":"you can do that with any"},{"speaker":"Cassie Gannon","startTime":4246.64,"endTime":4249.43,"body":"population."},{"speaker":"Daniel Franco","startTime":4250.02,"endTime":4251.31,"body":"It's funny,"},{"speaker":"Daniel Franco","startTime":4250.02,"endTime":4251.31,"body":"because we're just talking about"},{"speaker":"Daniel Franco","startTime":4251.31,"endTime":4254.82,"body":"the education sector. Earlier,"},{"speaker":"Daniel Franco","startTime":4251.31,"endTime":4254.82,"body":"Michelle, Gabs and myself, we're"},{"speaker":"Daniel Franco","startTime":4254.82,"endTime":4258.33,"body":"talking about, you know, Sir Ken"},{"speaker":"Daniel Franco","startTime":4254.82,"endTime":4258.33,"body":"Robinson's TED Talk, he talks"},{"speaker":"Daniel Franco","startTime":4258.33,"endTime":4262.38,"body":"about it, you know, you pull"},{"speaker":"Daniel Franco","startTime":4258.33,"endTime":4262.38,"body":"someone out from, from, you"},{"speaker":"Daniel Franco","startTime":4262.38,"endTime":4268.5,"body":"know, 19, not an early 1900s,"},{"speaker":"Daniel Franco","startTime":4262.38,"endTime":4268.5,"body":"and bring him in today's"},{"speaker":"Daniel Franco","startTime":4268.5,"endTime":4271.14,"body":"environment. And they'll be very"},{"speaker":"Daniel Franco","startTime":4268.5,"endTime":4271.14,"body":"confused and sort of overwhelmed"},{"speaker":"Daniel Franco","startTime":4271.14,"endTime":4274.05,"body":"as to what's happening, but you"},{"speaker":"Daniel Franco","startTime":4271.14,"endTime":4274.05,"body":"put them in a classroom, and"},{"speaker":"Daniel Franco","startTime":4274.05,"endTime":4276.93,"body":"they'll feel an awful, very"},{"speaker":"Daniel Franco","startTime":4274.05,"endTime":4276.93,"body":"comfortable, which tells us that"},{"speaker":"Daniel Franco","startTime":4276.93,"endTime":4281.13,"body":"the education system isn't"},{"speaker":"Daniel Franco","startTime":4276.93,"endTime":4281.13,"body":"hasn't really been innovating. I"},{"speaker":"Daniel Franco","startTime":4281.13,"endTime":4285.24,"body":"like to change factories, we all"},{"speaker":"Daniel Franco","startTime":4281.13,"endTime":4285.24,"body":"really So tell us about that?"},{"speaker":"Cassie Gannon","startTime":4285.3,"endTime":4287.85,"body":"Well, you know"},{"speaker":"Cassie Gannon","startTime":4285.3,"endTime":4287.85,"body":"most people want to start is it"},{"speaker":"Cassie Gannon","startTime":4287.85,"endTime":4290.22,"body":"comes out consistently good"},{"speaker":"Cassie Gannon","startTime":4287.85,"endTime":4290.22,"body":"quality."},{"speaker":"Daniel Franco","startTime":4291.53,"endTime":4293.96,"body":"So, we're"},{"speaker":"Daniel Franco","startTime":4291.53,"endTime":4293.96,"body":"conforming to"},{"speaker":"Cassie Gannon","startTime":4294.26,"endTime":4297.38,"body":"putting putting"},{"speaker":"Cassie Gannon","startTime":4294.26,"endTime":4297.38,"body":"boxes as we go along. Because"},{"speaker":"Cassie Gannon","startTime":4297.38,"endTime":4299.84,"body":"it's setup for the Industrial"},{"speaker":"Cassie Gannon","startTime":4297.38,"endTime":4299.84,"body":"Work Revolution,"},{"speaker":"Daniel Franco","startTime":4299.9,"endTime":4302.09,"body":"it is we"},{"speaker":"Daniel Franco","startTime":4299.9,"endTime":4302.09,"body":"outsmart, go break,"},{"speaker":"Cassie Gannon","startTime":4303.5,"endTime":4306.2,"body":"going into"},{"speaker":"Cassie Gannon","startTime":4303.5,"endTime":4306.2,"body":"factories, doing manual labor,"},{"speaker":"Cassie Gannon","startTime":4307.01,"endTime":4312.83,"body":"repetitive tasks, not having to"},{"speaker":"Cassie Gannon","startTime":4307.01,"endTime":4312.83,"body":"query your job every day, and"},{"speaker":"Cassie Gannon","startTime":4312.83,"endTime":4316.49,"body":"learn new skills and keep up"},{"speaker":"Cassie Gannon","startTime":4312.83,"endTime":4316.49,"body":"with the pace of change that we"},{"speaker":"Cassie Gannon","startTime":4316.49,"endTime":4319.55,"body":"have. So I think some schools"},{"speaker":"Cassie Gannon","startTime":4316.49,"endTime":4319.55,"body":"are doing better than others."},{"speaker":"Cassie Gannon","startTime":4320.45,"endTime":4323.96,"body":"But they're still fundamentally"},{"speaker":"Cassie Gannon","startTime":4320.45,"endTime":4323.96,"body":"like the fact that school hours"},{"speaker":"Cassie Gannon","startTime":4324.47,"endTime":4329.99,"body":"830 to 330 likely works those"},{"speaker":"Cassie Gannon","startTime":4324.47,"endTime":4329.99,"body":"hours, start online to any kind"},{"speaker":"Daniel Franco","startTime":4329.96,"endTime":4335.0,"body":"of No, it's not"},{"speaker":"Daniel Franco","startTime":4329.96,"endTime":4335.0,"body":"work was not aligned to the"},{"speaker":"Daniel Franco","startTime":4335.18,"endTime":4338.9,"body":"common environment now, where"},{"speaker":"Daniel Franco","startTime":4335.18,"endTime":4338.9,"body":"we're going to be working from"},{"speaker":"Daniel Franco","startTime":4338.9,"endTime":4345.2,"body":"home. So it's actually going to"},{"speaker":"Daniel Franco","startTime":4338.9,"endTime":4345.2,"body":"be interesting seeing my"},{"speaker":"Daniel Franco","startTime":4345.2,"endTime":4349.1,"body":"children go to school, and it's"},{"speaker":"Daniel Franco","startTime":4345.2,"endTime":4349.1,"body":"in to a city school, I do work"},{"speaker":"Daniel Franco","startTime":4349.1,"endTime":4352.28,"body":"in the city, but I'm nowhere I'm"},{"speaker":"Daniel Franco","startTime":4349.1,"endTime":4352.28,"body":"not in the city, like I was"},{"speaker":"Daniel Franco","startTime":4352.28,"endTime":4355.4,"body":"every day before. So now it's"},{"speaker":"Daniel Franco","startTime":4352.28,"endTime":4355.4,"body":"frustrating for me to come into"},{"speaker":"Daniel Franco","startTime":4355.4,"endTime":4361.67,"body":"the Yeah, it's, yeah, it's a"},{"speaker":"Daniel Franco","startTime":4355.4,"endTime":4361.67,"body":"half an hour trip each way to to"},{"speaker":"Daniel Franco","startTime":4361.67,"endTime":4366.56,"body":"get them to school to an error"},{"speaker":"Daniel Franco","startTime":4361.67,"endTime":4366.56,"body":"or lose. So schools are gonna"},{"speaker":"Daniel Franco","startTime":4366.56,"endTime":4370.1,"body":"have to start, you know,"},{"speaker":"Daniel Franco","startTime":4366.56,"endTime":4370.1,"body":"thinking there are more and more"},{"speaker":"Daniel Franco","startTime":4370.1,"endTime":4372.92,"body":"parents like me, yes, the simple"},{"speaker":"Daniel Franco","startTime":4370.1,"endTime":4372.92,"body":"decision is taking him to school"},{"speaker":"Daniel Franco","startTime":4372.92,"endTime":4377.36,"body":"closer, but what if I don't like"},{"speaker":"Daniel Franco","startTime":4372.92,"endTime":4377.36,"body":"education on there? Yes. So"},{"speaker":"Daniel Franco","startTime":4377.36,"endTime":4379.97,"body":"education is definitely an area"},{"speaker":"Daniel Franco","startTime":4377.36,"endTime":4379.97,"body":"that needs some radical"},{"speaker":"Daniel Franco","startTime":4379.97,"endTime":4382.55,"body":"innovation. Yes. And forward"},{"speaker":"Daniel Franco","startTime":4379.97,"endTime":4382.55,"body":"thinking?"},{"speaker":"Cassie Gannon","startTime":4383.24,"endTime":4386.99,"body":"Definitely. But"},{"speaker":"Cassie Gannon","startTime":4383.24,"endTime":4386.99,"body":"it's very fascinating for me,"},{"speaker":"Cassie Gannon","startTime":4386.99,"endTime":4390.77,"body":"and it goes back to that,"},{"speaker":"Cassie Gannon","startTime":4386.99,"endTime":4390.77,"body":"executing with excellence versus"},{"speaker":"Cassie Gannon","startTime":4390.8,"endTime":4396.23,"body":"innovating new business models,"},{"speaker":"Cassie Gannon","startTime":4390.8,"endTime":4396.23,"body":"you know, schools are generally"},{"speaker":"Cassie Gannon","startTime":4396.23,"endTime":4401.63,"body":"led by educators. That is their"},{"speaker":"Cassie Gannon","startTime":4396.23,"endTime":4401.63,"body":"thing. Yeah. But is it their"},{"speaker":"Cassie Gannon","startTime":4401.63,"endTime":4403.76,"body":"thing to work on a business"},{"speaker":"Cassie Gannon","startTime":4401.63,"endTime":4403.76,"body":"model on school?"},{"speaker":"Daniel Franco","startTime":4403.85,"endTime":4405.86,"body":"Correct? Well,"},{"speaker":"Daniel Franco","startTime":4403.85,"endTime":4405.86,"body":"that, you know, the principles"},{"speaker":"Daniel Franco","startTime":4405.86,"endTime":4410.54,"body":"of SEO effectively, yeah. And"},{"speaker":"Daniel Franco","startTime":4405.86,"endTime":4410.54,"body":"generally, x teachers Yeah. And,"},{"speaker":"Daniel Franco","startTime":4410.84,"endTime":4411.23,"body":"and have"},{"speaker":"Cassie Gannon","startTime":4411.23,"endTime":4415.01,"body":"seen or story for"},{"speaker":"Cassie Gannon","startTime":4411.23,"endTime":4415.01,"body":"their whole career. So you know,"},{"speaker":"Cassie Gannon","startTime":4415.01,"endTime":4417.65,"body":"I've worked across five"},{"speaker":"Cassie Gannon","startTime":4415.01,"endTime":4417.65,"body":"different sectors. And I like to"},{"speaker":"Cassie Gannon","startTime":4417.65,"endTime":4420.65,"body":"think that, you know, one thing"},{"speaker":"Cassie Gannon","startTime":4417.65,"endTime":4420.65,"body":"I bring to the table is seeing"},{"speaker":"Cassie Gannon","startTime":4420.65,"endTime":4424.85,"body":"many different stories, because"},{"speaker":"Cassie Gannon","startTime":4420.65,"endTime":4424.85,"body":"you learn from those different"},{"speaker":"Cassie Gannon","startTime":4425.57,"endTime":4428.12,"body":"experiences and being in"},{"speaker":"Cassie Gannon","startTime":4425.57,"endTime":4428.12,"body":"different sectors and working"},{"speaker":"Cassie Gannon","startTime":4428.12,"endTime":4432.53,"body":"with different people. But if"},{"speaker":"Cassie Gannon","startTime":4428.12,"endTime":4432.53,"body":"you've only worked in a school,"},{"speaker":"Cassie Gannon","startTime":4433.37,"endTime":4437.39,"body":"if you've only worked in effect,"},{"speaker":"Cassie Gannon","startTime":4433.37,"endTime":4437.39,"body":"for me this opportunity, yeah,"},{"speaker":"Cassie Gannon","startTime":4437.39,"endTime":4438.26,"body":"play me around."},{"speaker":"Daniel Franco","startTime":4439.31,"endTime":4442.46,"body":"You see different"},{"speaker":"Daniel Franco","startTime":4439.31,"endTime":4442.46,"body":"ideas. Yeah. bringing some brand"},{"speaker":"Daniel Franco","startTime":4442.46,"endTime":4444.71,"body":"and marketing Yeah. into the"},{"speaker":"Daniel Franco","startTime":4442.46,"endTime":4444.71,"body":"face."},{"speaker":"Cassie Gannon","startTime":4444.74,"endTime":4447.38,"body":"I remember I"},{"speaker":"Cassie Gannon","startTime":4444.74,"endTime":4447.38,"body":"said, The library is a book"},{"speaker":"Cassie Gannon","startTime":4447.38,"endTime":4450.77,"body":"factory, and I was avoided out"},{"speaker":"Cassie Gannon","startTime":4447.38,"endTime":4450.77,"body":"very badly in the library team."},{"speaker":"Cassie Gannon","startTime":4450.77,"endTime":4451.25,"body":"But you know,"},{"speaker":"Daniel Franco","startTime":4452.03,"endTime":4455.3,"body":"what's funny, cuz"},{"speaker":"Daniel Franco","startTime":4452.03,"endTime":4455.3,"body":"you see, you see stadiums get"},{"speaker":"Daniel Franco","startTime":4455.3,"endTime":4457.67,"body":"named after sponsors. Now, do"},{"speaker":"Daniel Franco","startTime":4455.3,"endTime":4457.67,"body":"you think we could get that way"},{"speaker":"Daniel Franco","startTime":4457.67,"endTime":4460.1,"body":"with schools, you know, the"},{"speaker":"Daniel Franco","startTime":4457.67,"endTime":4460.1,"body":"Optus school or something like"},{"speaker":"Daniel Franco","startTime":4460.1,"endTime":4470.03,"body":"that? It's being innovative in"},{"speaker":"Daniel Franco","startTime":4460.1,"endTime":4470.03,"body":"it. I think we were coming to"},{"speaker":"Daniel Franco","startTime":4470.84,"endTime":4475.55,"body":"the end. We've broached on the"},{"speaker":"Daniel Franco","startTime":4470.84,"endTime":4475.55,"body":"on the hour over the hour, Mark."},{"speaker":"Daniel Franco","startTime":4475.55,"endTime":4480.47,"body":"Now. What does the future look"},{"speaker":"Daniel Franco","startTime":4475.55,"endTime":4480.47,"body":"like? for you in the world of"},{"speaker":"Daniel Franco","startTime":4480.47,"endTime":4484.91,"body":"innovation? What are you with"},{"speaker":"Daniel Franco","startTime":4480.47,"endTime":4484.91,"body":"some where do you feel that your"},{"speaker":"Daniel Franco","startTime":4484.91,"endTime":4488.69,"body":"careers is going? And I don't"},{"speaker":"Daniel Franco","startTime":4484.91,"endTime":4488.69,"body":"want to put you in a position."},{"speaker":"Daniel Franco","startTime":4489.68,"endTime":4493.01,"body":"Yeah, okay. Well, just more from"},{"speaker":"Daniel Franco","startTime":4489.68,"endTime":4493.01,"body":"an innovation perspective and"},{"speaker":"Daniel Franco","startTime":4493.01,"endTime":4497.78,"body":"teaching of the children. So"},{"speaker":"Daniel Franco","startTime":4493.01,"endTime":4497.78,"body":"children teaching young adults,"},{"speaker":"Daniel Franco","startTime":4497.78,"endTime":4503.51,"body":"I should say what What's your Do"},{"speaker":"Daniel Franco","startTime":4497.78,"endTime":4503.51,"body":"you have any? Do you have any"},{"speaker":"Daniel Franco","startTime":4503.51,"endTime":4506.39,"body":"reservations on where we're"},{"speaker":"Daniel Franco","startTime":4503.51,"endTime":4506.39,"body":"going is as a race from an"},{"speaker":"Daniel Franco","startTime":4506.39,"endTime":4507.65,"body":"innovation perspective?"},{"speaker":"Cassie Gannon","startTime":4508.039,"endTime":4511.999,"body":"Oh, I think we, I"},{"speaker":"Cassie Gannon","startTime":4508.039,"endTime":4511.999,"body":"think if COVID proved anything"},{"speaker":"Cassie Gannon","startTime":4511.999,"endTime":4519.169,"body":"is that we can go faster than at"},{"speaker":"Cassie Gannon","startTime":4511.999,"endTime":4519.169,"body":"least constructs. And I kind of"},{"speaker":"Cassie Gannon","startTime":4519.559,"endTime":4523.849,"body":"constrain our thinking. So I"},{"speaker":"Cassie Gannon","startTime":4519.559,"endTime":4523.849,"body":"think COVID has been the best"},{"speaker":"Cassie Gannon","startTime":4523.849,"endTime":4525.769,"body":"thing. Like it's in"},{"speaker":"Daniel Franco","startTime":4526.22,"endTime":4529.91,"body":"the right."},{"speaker":"Daniel Franco","startTime":4526.22,"endTime":4529.91,"body":"linings. Yeah, absolutely. But I"},{"speaker":"Daniel Franco","startTime":4529.91,"endTime":4534.23,"body":"love this technological"},{"speaker":"Daniel Franco","startTime":4529.91,"endTime":4534.23,"body":"advancement, COVID spin, but"},{"speaker":"Daniel Franco","startTime":4534.23,"endTime":4536.3,"body":"also change of ways of work."},{"speaker":"Daniel Franco","startTime":4534.23,"endTime":4536.3,"body":"Correct. So"},{"speaker":"Cassie Gannon","startTime":4536.3,"endTime":4538.28,"body":"if you think"},{"speaker":"Cassie Gannon","startTime":4536.3,"endTime":4538.28,"body":"about who would have thought"},{"speaker":"Cassie Gannon","startTime":4538.28,"endTime":4543.38,"body":"that pretty much you can work"},{"speaker":"Cassie Gannon","startTime":4538.28,"endTime":4543.38,"body":"from home? Many, many ways, in"},{"speaker":"Cassie Gannon","startTime":4543.38,"endTime":4546.8,"body":"some you cannot at this stage,"},{"speaker":"Cassie Gannon","startTime":4543.38,"endTime":4546.8,"body":"but that will be pushed, you"},{"speaker":"Cassie Gannon","startTime":4546.8,"endTime":4551.69,"body":"know, you've got remote. We've"},{"speaker":"Cassie Gannon","startTime":4546.8,"endTime":4551.69,"body":"got robots that are being run by"},{"speaker":"Cassie Gannon","startTime":4551.72,"endTime":4557.9,"body":"doctors remotely doing surgery"},{"speaker":"Cassie Gannon","startTime":4551.72,"endTime":4557.9,"body":"in some cases, you know. So I"},{"speaker":"Cassie Gannon","startTime":4557.9,"endTime":4561.53,"body":"think if we can change our"},{"speaker":"Cassie Gannon","startTime":4557.9,"endTime":4561.53,"body":"thinking about how we work, but"},{"speaker":"Cassie Gannon","startTime":4561.53,"endTime":4564.62,"body":"you know, what can we do that"},{"speaker":"Cassie Gannon","startTime":4561.53,"endTime":4564.62,"body":"adds value for that travel"},{"speaker":"Cassie Gannon","startTime":4564.62,"endTime":4569.42,"body":"commute time that we used to"},{"speaker":"Cassie Gannon","startTime":4564.62,"endTime":4569.42,"body":"take? Yeah, there's those kind"},{"speaker":"Cassie Gannon","startTime":4569.42,"endTime":4569.6,"body":"of"},{"speaker":"Daniel Franco","startTime":4569.66,"endTime":4575.03,"body":"wanting that what"},{"speaker":"Daniel Franco","startTime":4569.66,"endTime":4575.03,"body":"I'm really excited about is that"},{"speaker":"Daniel Franco","startTime":4575.03,"endTime":4577.43,"body":"we can almost hire anyone from"},{"speaker":"Daniel Franco","startTime":4575.03,"endTime":4577.43,"body":"all over the world."},{"speaker":"Cassie Gannon","startTime":4578.81,"endTime":4580.97,"body":"I think about"},{"speaker":"Cassie Gannon","startTime":4578.81,"endTime":4580.97,"body":"who's competing for roles now."},{"speaker":"Cassie Gannon","startTime":4581.03,"endTime":4581.72,"body":"Anyone? Can"},{"speaker":"Daniel Franco","startTime":4581.75,"endTime":4582.56,"body":"anyone can"},{"speaker":"Cassie Gannon","startTime":4584.24,"endTime":4587.87,"body":"Google all seek"},{"speaker":"Cassie Gannon","startTime":4584.24,"endTime":4587.87,"body":"search work from home only jobs?"},{"speaker":"Daniel Franco","startTime":4587.99,"endTime":4592.46,"body":"Yeah. Is that an"},{"speaker":"Daniel Franco","startTime":4587.99,"endTime":4592.46,"body":"option on seek? Is it work? Yes."},{"speaker":"Daniel Franco","startTime":4592.46,"endTime":4598.46,"body":"Now, there you go. Yeah. It's"},{"speaker":"Daniel Franco","startTime":4592.46,"endTime":4598.46,"body":"never been the case. No. And so"},{"speaker":"Daniel Franco","startTime":4598.46,"endTime":4601.52,"body":"that also means that your"},{"speaker":"Daniel Franco","startTime":4598.46,"endTime":4601.52,"body":"business could potentially be"},{"speaker":"Daniel Franco","startTime":4601.52,"endTime":4604.94,"body":"anywhere. Yeah. Especially for"},{"speaker":"Daniel Franco","startTime":4601.52,"endTime":4604.94,"body":"like consulting."},{"speaker":"Cassie Gannon","startTime":4606.98,"endTime":4608.9,"body":"I think there's"},{"speaker":"Cassie Gannon","startTime":4606.98,"endTime":4608.9,"body":"been businesses operating like"},{"speaker":"Cassie Gannon","startTime":4608.9,"endTime":4611.27,"body":"this on the fringes for years."},{"speaker":"Cassie Gannon","startTime":4608.9,"endTime":4611.27,"body":"Yeah."},{"speaker":"Daniel Franco","startTime":4611.3,"endTime":4612.71,"body":"But now it's"},{"speaker":"Daniel Franco","startTime":4611.3,"endTime":4612.71,"body":"open, open."},{"speaker":"Cassie Gannon","startTime":4613.52,"endTime":4615.71,"body":"people's eyes"},{"speaker":"Cassie Gannon","startTime":4613.52,"endTime":4615.71,"body":"open as possible, and you don't"},{"speaker":"Cassie Gannon","startTime":4615.71,"endTime":4619.28,"body":"lose as much as maybe thought,"},{"speaker":"Cassie Gannon","startTime":4615.71,"endTime":4619.28,"body":"however, I still think is really"},{"speaker":"Cassie Gannon","startTime":4619.28,"endTime":4622.1,"body":"important to remain connected."},{"speaker":"Cassie Gannon","startTime":4619.28,"endTime":4622.1,"body":"And that's where the effort"},{"speaker":"Cassie Gannon","startTime":4622.1,"endTime":4625.67,"body":"goes. Yeah. No, you don't do the"},{"speaker":"Cassie Gannon","startTime":4622.1,"endTime":4625.67,"body":"community. How can you keep"},{"speaker":"Cassie Gannon","startTime":4625.67,"endTime":4627.26,"body":"connected to people?"},{"speaker":"Daniel Franco","startTime":4628.22,"endTime":4632.03,"body":"Do you think if"},{"speaker":"Daniel Franco","startTime":4628.22,"endTime":4632.03,"body":"if we were to hire someone in"},{"speaker":"Daniel Franco","startTime":4632.36,"endTime":4638.81,"body":"overseas, their role, that they"},{"speaker":"Daniel Franco","startTime":4632.36,"endTime":4638.81,"body":"can just work and never actually"},{"speaker":"Daniel Franco","startTime":4638.81,"endTime":4642.02,"body":"meeting that person? Face to"},{"speaker":"Daniel Franco","startTime":4638.81,"endTime":4642.02,"body":"face is an issue?"},{"speaker":"Cassie Gannon","startTime":4644.12,"endTime":4647.84,"body":"Depends? It"},{"speaker":"Cassie Gannon","startTime":4644.12,"endTime":4647.84,"body":"depends on the person. On the"},{"speaker":"Cassie Gannon","startTime":4647.84,"endTime":4652.58,"body":"team? Yeah. Yeah. For me, I"},{"speaker":"Cassie Gannon","startTime":4647.84,"endTime":4652.58,"body":"don't think so. Personally, but"},{"speaker":"Cassie Gannon","startTime":4652.94,"endTime":4656.48,"body":"I in COVID, I have the"},{"speaker":"Cassie Gannon","startTime":4652.94,"endTime":4656.48,"body":"opportunity to join a number of"},{"speaker":"Cassie Gannon","startTime":4656.78,"endTime":4660.11,"body":"zoom platforms. And I will have,"},{"speaker":"Cassie Gannon","startTime":4656.78,"endTime":4660.11,"body":"like some conferences on"},{"speaker":"Cassie Gannon","startTime":4660.11,"endTime":4663.65,"body":"innovation, that was true."},{"speaker":"Cassie Gannon","startTime":4660.11,"endTime":4663.65,"body":"Internationally, I've never gone"},{"speaker":"Cassie Gannon","startTime":4663.65,"endTime":4668.42,"body":"I met someone who's doing a PhD"},{"speaker":"Cassie Gannon","startTime":4663.65,"endTime":4668.42,"body":"in South America, they've"},{"speaker":"Cassie Gannon","startTime":4668.42,"endTime":4672.05,"body":"connected with me sense to scare"},{"speaker":"Cassie Gannon","startTime":4668.42,"endTime":4672.05,"body":"my insights or something, you"},{"speaker":"Cassie Gannon","startTime":4672.05,"endTime":4675.11,"body":"know, those connections is"},{"speaker":"Cassie Gannon","startTime":4672.05,"endTime":4675.11,"body":"always existed. But how do you"},{"speaker":"Cassie Gannon","startTime":4675.14,"endTime":4679.43,"body":"get into those connections?"},{"speaker":"Cassie Gannon","startTime":4675.14,"endTime":4679.43,"body":"Training networks? Yeah, yeah, I"},{"speaker":"Cassie Gannon","startTime":4679.43,"endTime":4682.37,"body":"think we you asked about the"},{"speaker":"Cassie Gannon","startTime":4679.43,"endTime":4682.37,"body":"future of education and the"},{"speaker":"Cassie Gannon","startTime":4682.37,"endTime":4688.16,"body":"future of innovation. I think"},{"speaker":"Cassie Gannon","startTime":4682.37,"endTime":4688.16,"body":"it's really about taking control"},{"speaker":"Cassie Gannon","startTime":4688.58,"endTime":4694.67,"body":"risks, being confident, but also"},{"speaker":"Cassie Gannon","startTime":4688.58,"endTime":4694.67,"body":"being prepared that the change"},{"speaker":"Cassie Gannon","startTime":4694.7,"endTime":4698.99,"body":"is happening, and it will be"},{"speaker":"Cassie Gannon","startTime":4694.7,"endTime":4698.99,"body":"sustained. So for example, now,"},{"speaker":"Cassie Gannon","startTime":4699.89,"endTime":4706.4,"body":"when I started teaching, we were"},{"speaker":"Cassie Gannon","startTime":4699.89,"endTime":4706.4,"body":"pretty much 100%. Online. Yep."},{"speaker":"Cassie Gannon","startTime":4706.43,"endTime":4711.47,"body":"Now we're doing hybrid. So I've"},{"speaker":"Cassie Gannon","startTime":4706.43,"endTime":4711.47,"body":"got 30 in a class. I've got 12."},{"speaker":"Cassie Gannon","startTime":4711.47,"endTime":4715.91,"body":"Online. How do I keep a group of"},{"speaker":"Cassie Gannon","startTime":4711.47,"endTime":4715.91,"body":"people plus online connected?"},{"speaker":"Cassie Gannon","startTime":4715.91,"endTime":4717.8,"body":"Yeah. must be exhausted?"},{"speaker":"Daniel Franco","startTime":4721.16,"endTime":4723.83,"body":"Well, I think the"},{"speaker":"Daniel Franco","startTime":4721.16,"endTime":4723.83,"body":"no risk thing was you mentioned"},{"speaker":"Daniel Franco","startTime":4723.83,"endTime":4728.81,"body":"that early no risk with no"},{"speaker":"Daniel Franco","startTime":4723.83,"endTime":4728.81,"body":"punishment. Sorry, no. So"},{"speaker":"Daniel Franco","startTime":4728.81,"endTime":4733.19,"body":"failures with no punishment, I"},{"speaker":"Daniel Franco","startTime":4728.81,"endTime":4733.19,"body":"should say. Failures without"},{"speaker":"Daniel Franco","startTime":4733.22,"endTime":4739.43,"body":"punishment, is the way it's like"},{"speaker":"Daniel Franco","startTime":4733.22,"endTime":4739.43,"body":"you're allowed to make mistakes."},{"speaker":"Daniel Franco","startTime":4739.43,"endTime":4740.81,"body":"It's that growth mindset."},{"speaker":"Cassie Gannon","startTime":4741.8,"endTime":4744.11,"body":"percent, and you"},{"speaker":"Cassie Gannon","startTime":4741.8,"endTime":4744.11,"body":"have to, I think, start that"},{"speaker":"Cassie Gannon","startTime":4744.11,"endTime":4749.48,"body":"from school. So schools that"},{"speaker":"Cassie Gannon","startTime":4744.11,"endTime":4749.48,"body":"offer enterprise kind of, you"},{"speaker":"Cassie Gannon","startTime":4749.48,"endTime":4752.99,"body":"know, learning, not just a"},{"speaker":"Cassie Gannon","startTime":4749.48,"endTime":4752.99,"body":"traditional, you know, if you're"},{"speaker":"Cassie Gannon","startTime":4752.99,"endTime":4756.23,"body":"doing innovation in the school"},{"speaker":"Cassie Gannon","startTime":4752.99,"endTime":4756.23,"body":"environment, you're taking kids"},{"speaker":"Cassie Gannon","startTime":4756.23,"endTime":4758.72,"body":"through the design thinking"},{"speaker":"Cassie Gannon","startTime":4756.23,"endTime":4758.72,"body":"process, or you're taking them"},{"speaker":"Cassie Gannon","startTime":4758.72,"endTime":4762.89,"body":"exposing them to all these"},{"speaker":"Cassie Gannon","startTime":4758.72,"endTime":4762.89,"body":"different elements in a safe"},{"speaker":"Cassie Gannon","startTime":4762.92,"endTime":4767.78,"body":"environment where they can fail"},{"speaker":"Cassie Gannon","startTime":4762.92,"endTime":4767.78,"body":"be coached. You know, you become"},{"speaker":"Cassie Gannon","startTime":4767.78,"endTime":4772.58,"body":"a coach and appear around. Let's"},{"speaker":"Cassie Gannon","startTime":4767.78,"endTime":4772.58,"body":"try that the teacher at the"},{"speaker":"Cassie Gannon","startTime":4772.58,"endTime":4776.18,"body":"front of the room, we can all"},{"speaker":"Cassie Gannon","startTime":4772.58,"endTime":4776.18,"body":"wait. Yeah. active learners"},{"speaker":"Cassie Gannon","startTime":4776.18,"endTime":4777.08,"body":"engaged."},{"speaker":"Daniel Franco","startTime":4777.77,"endTime":4780.35,"body":"I love it."},{"speaker":"Daniel Franco","startTime":4777.77,"endTime":4780.35,"body":"Beautiful. All right. Well,"},{"speaker":"Daniel Franco","startTime":4780.35,"endTime":4784.4,"body":"we're gonna wrap up now with"},{"speaker":"Daniel Franco","startTime":4780.35,"endTime":4784.4,"body":"some rapid fire questions."},{"speaker":"Cassie Gannon","startTime":4784.61,"endTime":4785.3,"body":"No pressure."},{"speaker":"Daniel Franco","startTime":4785.81,"endTime":4787.76,"body":"I kind of start"},{"speaker":"Daniel Franco","startTime":4785.81,"endTime":4787.76,"body":"off a bit easy with the first"},{"speaker":"Daniel Franco","startTime":4787.76,"endTime":4789.71,"body":"one I said we're gonna talk"},{"speaker":"Daniel Franco","startTime":4787.76,"endTime":4789.71,"body":"about books and I know you're a"},{"speaker":"Daniel Franco","startTime":4789.71,"endTime":4793.7,"body":"big learner. You prefer audible?"},{"speaker":"Daniel Franco","startTime":4789.71,"endTime":4793.7,"body":"Yes."},{"speaker":"Cassie Gannon","startTime":4794.06,"endTime":4794.81,"body":"Audio Book."},{"speaker":"Daniel Franco","startTime":4794.84,"endTime":4796.91,"body":"Yeah, I'm the"},{"speaker":"Daniel Franco","startTime":4794.84,"endTime":4796.91,"body":"same. Yeah, actually, I know."},{"speaker":"Daniel Franco","startTime":4797.87,"endTime":4804.05,"body":"Life. I I read books. I should"},{"speaker":"Daniel Franco","startTime":4797.87,"endTime":4804.05,"body":"have listened to the audiobook."},{"speaker":"Daniel Franco","startTime":4804.05,"endTime":4806.45,"body":"First of all, like I didn't buy"},{"speaker":"Daniel Franco","startTime":4804.05,"endTime":4806.45,"body":"it, and then I read it. Oh,"},{"speaker":"Daniel Franco","startTime":4806.48,"endTime":4810.29,"body":"interesting, but I read the"},{"speaker":"Daniel Franco","startTime":4806.48,"endTime":4810.29,"body":"chapters that I liked. Yeah, not"},{"speaker":"Daniel Franco","startTime":4810.29,"endTime":4811.43,"body":"the whole book. I listened"},{"speaker":"Cassie Gannon","startTime":4811.43,"endTime":4817.16,"body":"mostly to books."},{"speaker":"Cassie Gannon","startTime":4811.43,"endTime":4817.16,"body":"For that kind of professional"},{"speaker":"Cassie Gannon","startTime":4817.16,"endTime":4821.99,"body":"development, and for relaxation,"},{"speaker":"Cassie Gannon","startTime":4817.16,"endTime":4821.99,"body":"I read physical copies. Oh, yes."},{"speaker":"Daniel Franco","startTime":4822.23,"endTime":4824.27,"body":"Yeah, cuz it is"},{"speaker":"Daniel Franco","startTime":4822.23,"endTime":4824.27,"body":"nothing better than sitting in a"},{"speaker":"Daniel Franco","startTime":4824.27,"endTime":4830.36,"body":"chair. For whatever reason. So"},{"speaker":"Daniel Franco","startTime":4824.27,"endTime":4830.36,"body":"that being said, What is your"},{"speaker":"Daniel Franco","startTime":4830.36,"endTime":4834.74,"body":"number one recommendation for"},{"speaker":"Daniel Franco","startTime":4830.36,"endTime":4834.74,"body":"book for those who are looking"},{"speaker":"Daniel Franco","startTime":4834.83,"endTime":4836.0,"body":"into innovation?"},{"speaker":"Cassie Gannon","startTime":4840.35,"endTime":4844.19,"body":"I'm not very good"},{"speaker":"Cassie Gannon","startTime":4840.35,"endTime":4844.19,"body":"names. So I don't remember names"},{"speaker":"Cassie Gannon","startTime":4844.19,"endTime":4848.39,"body":"of books, and putting me on"},{"speaker":"Cassie Gannon","startTime":4844.19,"endTime":4848.39,"body":"suppose bad for that. I love"},{"speaker":"Cassie Gannon","startTime":4848.39,"endTime":4852.83,"body":"anything by Adam Grant and Seth"},{"speaker":"Cassie Gannon","startTime":4848.39,"endTime":4852.83,"body":"Godin. moieties for me,"},{"speaker":"Daniel Franco","startTime":4852.86,"endTime":4856.49,"body":"yes. Adam Grant"},{"speaker":"Daniel Franco","startTime":4852.86,"endTime":4856.49,"body":"is a superstar and Seth is a"},{"speaker":"Daniel Franco","startTime":4856.49,"endTime":4858.71,"body":"genius. Yes, brilliant,"},{"speaker":"Cassie Gannon","startTime":4858.74,"endTime":4862.1,"body":"am I kind of I"},{"speaker":"Cassie Gannon","startTime":4858.74,"endTime":4862.1,"body":"would just subscribe to Seth"},{"speaker":"Cassie Gannon","startTime":4862.1,"endTime":4866.96,"body":"Godin blog. Because I think that"},{"speaker":"Cassie Gannon","startTime":4862.1,"endTime":4866.96,"body":"often people feel intimidated by"},{"speaker":"Cassie Gannon","startTime":4866.96,"endTime":4873.83,"body":"reading the entire book. Yeah,"},{"speaker":"Cassie Gannon","startTime":4866.96,"endTime":4873.83,"body":"and so blogs are like paragraphs"},{"speaker":"Daniel Franco","startTime":4875.78,"endTime":4878.33,"body":"that's a that's a"},{"speaker":"Daniel Franco","startTime":4875.78,"endTime":4878.33,"body":"can of worms that you've opened"},{"speaker":"Daniel Franco","startTime":4878.33,"endTime":4881.57,"body":"there because I believe most"},{"speaker":"Daniel Franco","startTime":4878.33,"endTime":4881.57,"body":"people don't like reading"},{"speaker":"Daniel Franco","startTime":4881.6,"endTime":4883.73,"body":"because they can never get"},{"speaker":"Daniel Franco","startTime":4881.6,"endTime":4883.73,"body":"through a book like I know I"},{"speaker":"Daniel Franco","startTime":4883.73,"endTime":4886.82,"body":"can't read exactly because of"},{"speaker":"Daniel Franco","startTime":4883.73,"endTime":4886.82,"body":"their thought process that they"},{"speaker":"Daniel Franco","startTime":4886.82,"endTime":4890.21,"body":"couldn't finish the book. Yes."},{"speaker":"Daniel Franco","startTime":4886.82,"endTime":4890.21,"body":"That's what I read like that."},{"speaker":"Cassie Gannon","startTime":4890.3,"endTime":4892.19,"body":"Yes. Read the"},{"speaker":"Cassie Gannon","startTime":4890.3,"endTime":4892.19,"body":"choice if you make it"},{"speaker":"Cassie Gannon","startTime":4892.19,"endTime":4892.97,"body":"accessible."},{"speaker":"Daniel Franco","startTime":4893.39,"endTime":4896.48,"body":"Yeah, absolutely."},{"speaker":"Daniel Franco","startTime":4893.39,"endTime":4896.48,"body":"Yeah. Read the chapters that you"},{"speaker":"Daniel Franco","startTime":4896.48,"endTime":4898.94,"body":"need put the book down if you"},{"speaker":"Daniel Franco","startTime":4896.48,"endTime":4898.94,"body":"don't need it. Like it's pretty"},{"speaker":"Daniel Franco","startTime":4898.94,"endTime":4899.57,"body":"simple, just"},{"speaker":"Cassie Gannon","startTime":4901.22,"endTime":4904.55,"body":"like an audio"},{"speaker":"Cassie Gannon","startTime":4901.22,"endTime":4904.55,"body":"book worth listening to. Because"},{"speaker":"Cassie Gannon","startTime":4904.55,"endTime":4906.95,"body":"it is hard to read his obstacles"},{"speaker":"Cassie Gannon","startTime":4904.55,"endTime":4906.95,"body":"away."},{"speaker":"Daniel Franco","startTime":4907.1,"endTime":4909.41,"body":"Oh, that's a"},{"speaker":"Daniel Franco","startTime":4907.1,"endTime":4909.41,"body":"brilliant book. Actually, you're"},{"speaker":"Daniel Franco","startTime":4909.41,"endTime":4914.87,"body":"right Ryan holidays writing is"},{"speaker":"Daniel Franco","startTime":4909.41,"endTime":4914.87,"body":"difficult to read really great"},{"speaker":"Daniel Franco","startTime":4914.87,"endTime":4919.13,"body":"to listen to His voice. Yeah."},{"speaker":"Daniel Franco","startTime":4914.87,"endTime":4919.13,"body":"Yeah. Yeah, I found that the"},{"speaker":"Daniel Franco","startTime":4919.13,"endTime":4923.96,"body":"same here's another one called"},{"speaker":"Daniel Franco","startTime":4919.13,"endTime":4923.96,"body":"ego is hearing Oh, yes. Yes. And"},{"speaker":"Daniel Franco","startTime":4923.99,"endTime":4927.11,"body":"I read that and struggled"},{"speaker":"Daniel Franco","startTime":4923.99,"endTime":4927.11,"body":"through it, but listened to it"},{"speaker":"Daniel Franco","startTime":4927.11,"endTime":4930.05,"body":"and loved it. So yeah, it is."},{"speaker":"Daniel Franco","startTime":4927.11,"endTime":4930.05,"body":"It's interesting. Different."},{"speaker":"Daniel Franco","startTime":4930.29,"endTime":4934.91,"body":"Yeah. Brilliant. We could talk"},{"speaker":"Daniel Franco","startTime":4930.29,"endTime":4934.91,"body":"about this forever. What's it"},{"speaker":"Daniel Franco","startTime":4934.91,"endTime":4937.97,"body":"advice that you would give to"},{"speaker":"Daniel Franco","startTime":4934.91,"endTime":4937.97,"body":"your 10 year old self?"},{"speaker":"Cassie Gannon","startTime":4938.45,"endTime":4940.97,"body":"Oh my girls a 10"},{"speaker":"Cassie Gannon","startTime":4938.45,"endTime":4940.97,"body":"year old so that's fascinating."},{"speaker":"Cassie Gannon","startTime":4945.53,"endTime":4951.92,"body":"See, to follow my heart and to"},{"speaker":"Cassie Gannon","startTime":4945.53,"endTime":4951.92,"body":"really add myself in and not do"},{"speaker":"Cassie Gannon","startTime":4951.92,"endTime":4953.75,"body":"our people for as good as"},{"speaker":"Daniel Franco","startTime":4956.57,"endTime":4957.23,"body":"you go."},{"speaker":"Cassie Gannon","startTime":4958.4,"endTime":4961.01,"body":"So I did"},{"speaker":"Cassie Gannon","startTime":4958.4,"endTime":4961.01,"body":"engineering because people"},{"speaker":"Cassie Gannon","startTime":4961.01,"endTime":4964.19,"body":"thought you're good. I was good"},{"speaker":"Cassie Gannon","startTime":4961.01,"endTime":4964.19,"body":"at math, science. Physics can"},{"speaker":"Cassie Gannon","startTime":4964.76,"endTime":4968.39,"body":"any push but you know, so you're"},{"speaker":"Cassie Gannon","startTime":4964.76,"endTime":4968.39,"body":"good at that. So you should"},{"speaker":"Cassie Gannon","startTime":4968.39,"endTime":4973.58,"body":"really is this is a"},{"speaker":"Cassie Gannon","startTime":4968.39,"endTime":4973.58,"body":"revolutionary circle to careers"},{"speaker":"Cassie Gannon","startTime":4973.58,"endTime":4977.51,"body":"you can choose from at uni. I"},{"speaker":"Cassie Gannon","startTime":4973.58,"endTime":4977.51,"body":"knew I wanted to be me. So"},{"speaker":"Cassie Gannon","startTime":4977.66,"endTime":4981.35,"body":"here's what you would and I am"},{"speaker":"Cassie Gannon","startTime":4977.66,"endTime":4981.35,"body":"good at it but I don't love"},{"speaker":"Daniel Franco","startTime":4981.379,"endTime":4983.899,"body":"on reflection."},{"speaker":"Daniel Franco","startTime":4981.379,"endTime":4983.899,"body":"What would have you chosen?"},{"speaker":"Cassie Gannon","startTime":4987.71,"endTime":4989.57,"body":"I think it would"},{"speaker":"Cassie Gannon","startTime":4987.71,"endTime":4989.57,"body":"have done psychology."},{"speaker":"Daniel Franco","startTime":4991.88,"endTime":4993.98,"body":"It's pretty"},{"speaker":"Daniel Franco","startTime":4991.88,"endTime":4993.98,"body":"interesting. But you know"},{"speaker":"Daniel Franco","startTime":4993.98,"endTime":4995.48,"body":"working why cuz I love"},{"speaker":"Cassie Gannon","startTime":4995.78,"endTime":4997.67,"body":"anything"},{"speaker":"Cassie Gannon","startTime":4995.78,"endTime":4997.67,"body":"organizational development."},{"speaker":"Cassie Gannon","startTime":4997.88,"endTime":5000.28,"body":"That's me innovation and"},{"speaker":"Cassie Gannon","startTime":4997.88,"endTime":5000.28,"body":"critical things understanding"},{"speaker":"Cassie Gannon","startTime":5000.28,"endTime":5002.5,"body":"how people think differently."},{"speaker":"Daniel Franco","startTime":5003.34,"endTime":5006.01,"body":"What's enabling"},{"speaker":"Daniel Franco","startTime":5003.34,"endTime":5006.01,"body":"people to think? Yeah, yeah."},{"speaker":"Daniel Franco","startTime":5006.22,"endTime":5009.55,"body":"Yes. Love it. What's one autumn"},{"speaker":"Daniel Franco","startTime":5006.22,"endTime":5009.55,"body":"on your bucket list?"},{"speaker":"Cassie Gannon","startTime":5012.82,"endTime":5014.65,"body":"I would like to"},{"speaker":"Cassie Gannon","startTime":5012.82,"endTime":5014.65,"body":"go to Iceland."},{"speaker":"Daniel Franco","startTime":5015.19,"endTime":5020.29,"body":"Iceland. Yeah."},{"speaker":"Daniel Franco","startTime":5015.19,"endTime":5020.29,"body":"Heard. It's very green. Yeah. I"},{"speaker":"Daniel Franco","startTime":5020.29,"endTime":5022.96,"body":"love one thing. It's always"},{"speaker":"Daniel Franco","startTime":5020.29,"endTime":5022.96,"body":"confused me that Austin's green"},{"speaker":"Daniel Franco","startTime":5022.96,"endTime":5026.77,"body":"and Greenland's on sir Wow,"},{"speaker":"Daniel Franco","startTime":5022.96,"endTime":5026.77,"body":"awesome."},{"speaker":"Cassie Gannon","startTime":5026.86,"endTime":5031.21,"body":"I love I've read"},{"speaker":"Cassie Gannon","startTime":5026.86,"endTime":5031.21,"body":"a bunch of the sagas and I just"},{"speaker":"Cassie Gannon","startTime":5031.21,"endTime":5036.46,"body":"love the storytelling. I love"},{"speaker":"Cassie Gannon","startTime":5031.21,"endTime":5036.46,"body":"the language is unbelievable. I"},{"speaker":"Cassie Gannon","startTime":5036.46,"endTime":5041.08,"body":"watched a lot of the Nordic one."},{"speaker":"Cassie Gannon","startTime":5036.46,"endTime":5041.08,"body":"So even sometimes you have to"},{"speaker":"Cassie Gannon","startTime":5041.08,"endTime":5042.79,"body":"read. So either."},{"speaker":"Daniel Franco","startTime":5043.51,"endTime":5047.77,"body":"Brilliant. Yeah."},{"speaker":"Daniel Franco","startTime":5043.51,"endTime":5047.77,"body":"Iceland is not new. Not on my"},{"speaker":"Daniel Franco","startTime":5047.77,"endTime":5048.31,"body":"bucket list."},{"speaker":"Cassie Gannon","startTime":5049.33,"endTime":5049.99,"body":"I want to see"},{"speaker":"Cassie Gannon","startTime":5049.33,"endTime":5049.99,"body":"them."},{"speaker":"Daniel Franco","startTime":5051.1,"endTime":5054.13,"body":"Oh, yes. Oh, that"},{"speaker":"Daniel Franco","startTime":5051.1,"endTime":5054.13,"body":"isn't one that is one item I"},{"speaker":"Daniel Franco","startTime":5054.13,"endTime":5057.67,"body":"think I would like to do the"},{"speaker":"Daniel Franco","startTime":5054.13,"endTime":5057.67,"body":"right eautiful"},{"speaker":"Cassie Gannon","startTime":5059.05,"endTime":5060.88,"body":"many people go"},{"speaker":"Cassie Gannon","startTime":5059.05,"endTime":5060.88,"body":"there. So that's another"},{"speaker":"Daniel Franco","startTime":5063.07,"endTime":5064.78,"body":"reason why"},{"speaker":"Daniel Franco","startTime":5063.07,"endTime":5064.78,"body":"because"},{"speaker":"Daniel Franco","startTime":5069.79,"endTime":5075.46,"body":"if you had access to time"},{"speaker":"Daniel Franco","startTime":5069.79,"endTime":5075.46,"body":"machine and you could go once to"},{"speaker":"Daniel Franco","startTime":5075.52,"endTime":5081.07,"body":"backhoe forward. So return trip,"},{"speaker":"Daniel Franco","startTime":5075.52,"endTime":5081.07,"body":"but one return trip. Where would"},{"speaker":"Daniel Franco","startTime":5081.07,"endTime":5081.46,"body":"you go?"},{"speaker":"Cassie Gannon","startTime":5082.9,"endTime":5085.27,"body":"I recognized very"},{"speaker":"Cassie Gannon","startTime":5082.9,"endTime":5085.27,"body":"to where my girls are about"},{"speaker":"Cassie Gannon","startTime":5085.27,"endTime":5091.42,"body":"four. Okay. Yeah. Because six"},{"speaker":"Cassie Gannon","startTime":5085.27,"endTime":5091.42,"body":"years ago, yeah. Because you"},{"speaker":"Cassie Gannon","startTime":5091.42,"endTime":5091.6,"body":"could"},{"speaker":"Daniel Franco","startTime":5091.6,"endTime":5094.84,"body":"travel sure any"},{"speaker":"Daniel Franco","startTime":5091.6,"endTime":5094.84,"body":"time and you go alright because"},{"speaker":"Cassie Gannon","startTime":5095.26,"endTime":5099.97,"body":"I feel like you"},{"speaker":"Cassie Gannon","startTime":5095.26,"endTime":5099.97,"body":"blink and they grow right? So"},{"speaker":"Cassie Gannon","startTime":5100.0,"endTime":5103.21,"body":"They were at a great they still"},{"speaker":"Cassie Gannon","startTime":5100.0,"endTime":5103.21,"body":"are, but it's different. Are"},{"speaker":"Cassie Gannon","startTime":5103.24,"endTime":5108.01,"body":"they becoming now entering into"},{"speaker":"Cassie Gannon","startTime":5103.24,"endTime":5108.01,"body":"that puberty phase? And they're"},{"speaker":"Cassie Gannon","startTime":5108.01,"endTime":5112.45,"body":"becoming a little adult? Wow."},{"speaker":"Cassie Gannon","startTime":5108.01,"endTime":5112.45,"body":"Because then you're still the"},{"speaker":"Cassie Gannon","startTime":5112.45,"endTime":5117.1,"body":"apple of their eye. Everything"},{"speaker":"Cassie Gannon","startTime":5112.45,"endTime":5117.1,"body":"is about us their parents or"},{"speaker":"Cassie Gannon","startTime":5117.1,"endTime":5121.93,"body":"caregivers and but they can have"},{"speaker":"Cassie Gannon","startTime":5117.1,"endTime":5121.93,"body":"a really great conversation with"},{"speaker":"Cassie Gannon","startTime":5121.93,"endTime":5123.07,"body":"the university Academy."},{"speaker":"Daniel Franco","startTime":5126.31,"endTime":5129.31,"body":"Fascinating was"},{"speaker":"Daniel Franco","startTime":5126.31,"endTime":5129.31,"body":"everyone's tearing up here. I"},{"speaker":"Daniel Franco","startTime":5129.31,"endTime":5133.72,"body":"have a I have a NINE and a seven"},{"speaker":"Daniel Franco","startTime":5129.31,"endTime":5133.72,"body":"year old so a two girls as well."},{"speaker":"Daniel Franco","startTime":5133.75,"endTime":5137.53,"body":"And I know exactly what I mean."},{"speaker":"Daniel Franco","startTime":5133.75,"endTime":5137.53,"body":"exactly what you're talking"},{"speaker":"Daniel Franco","startTime":5137.53,"endTime":5141.64,"body":"about. My dad went to pick up my"},{"speaker":"Daniel Franco","startTime":5137.53,"endTime":5141.64,"body":"daughter this morning. You walk"},{"speaker":"Daniel Franco","startTime":5141.64,"endTime":5145.84,"body":"in here and poker? No, no the"},{"speaker":"Daniel Franco","startTime":5141.64,"endTime":5145.84,"body":"shit out of it. And then you're"},{"speaker":"Daniel Franco","startTime":5145.84,"endTime":5150.46,"body":"annoying. And I'm getting a"},{"speaker":"Daniel Franco","startTime":5145.84,"endTime":5150.46,"body":"lease already. What I used to be"},{"speaker":"Daniel Franco","startTime":5150.46,"endTime":5154.33,"body":"the best I get. I still am the"},{"speaker":"Daniel Franco","startTime":5150.46,"endTime":5154.33,"body":"bed. But no, no."},{"speaker":"Cassie Gannon","startTime":5156.46,"endTime":5163.42,"body":"Open your mind."},{"speaker":"Cassie Gannon","startTime":5156.46,"endTime":5163.42,"body":"Open your eyes. You are funny."},{"speaker":"Cassie Gannon","startTime":5163.42,"endTime":5166.84,"body":"They used to laugh. Yeah. tough"},{"speaker":"Cassie Gannon","startTime":5163.42,"endTime":5166.84,"body":"to find the jokes. Yeah."},{"speaker":"Daniel Franco","startTime":5167.53,"endTime":5169.87,"body":"Well, yeah,"},{"speaker":"Daniel Franco","startTime":5167.53,"endTime":5169.87,"body":"that's good. We got a question"},{"speaker":"Daniel Franco","startTime":5169.87,"endTime":5178.75,"body":"coming up. If you could have one"},{"speaker":"Daniel Franco","startTime":5169.87,"endTime":5178.75,"body":"superhero power. What would it"},{"speaker":"Daniel Franco","startTime":5178.75,"endTime":5179.26,"body":"be?"},{"speaker":"Cassie Gannon","startTime":5181.42,"endTime":5182.92,"body":"I would like to"},{"speaker":"Cassie Gannon","startTime":5181.42,"endTime":5182.92,"body":"live forever."},{"speaker":"Daniel Franco","startTime":5183.85,"endTime":5184.75,"body":"live forever."},{"speaker":"Cassie Gannon","startTime":5185.44,"endTime":5188.47,"body":"And it said"},{"speaker":"Cassie Gannon","startTime":5185.44,"endTime":5188.47,"body":"everyone around you would go and"},{"speaker":"Cassie Gannon","startTime":5188.47,"endTime":5190.96,"body":"come but you'd have the"},{"speaker":"Cassie Gannon","startTime":5188.47,"endTime":5190.96,"body":"opportunity to, you know, you"},{"speaker":"Cassie Gannon","startTime":5190.96,"endTime":5193.78,"body":"wouldn't have you could use"},{"speaker":"Cassie Gannon","startTime":5190.96,"endTime":5193.78,"body":"hindsight. So how would you get"},{"speaker":"Cassie Gannon","startTime":5193.78,"endTime":5198.55,"body":"old? No, I get to a certain"},{"speaker":"Cassie Gannon","startTime":5193.78,"endTime":5198.55,"body":"point you want to say right now?"},{"speaker":"Cassie Gannon","startTime":5199.27,"endTime":5200.38,"body":"Maybe? I don't know."},{"speaker":"Daniel Franco","startTime":5200.41,"endTime":5202.72,"body":"10 years ago. So"},{"speaker":"Daniel Franco","startTime":5200.41,"endTime":5202.72,"body":"you're gonna need a time machine"},{"speaker":"Daniel Franco","startTime":5202.75,"endTime":5203.05,"body":"then."},{"speaker":"Cassie Gannon","startTime":5204.52,"endTime":5206.86,"body":"Yeah, but I would"},{"speaker":"Cassie Gannon","startTime":5204.52,"endTime":5206.86,"body":"love to just have the"},{"speaker":"Cassie Gannon","startTime":5206.86,"endTime":5211.78,"body":"opportunity to So scientists at"},{"speaker":"Cassie Gannon","startTime":5206.86,"endTime":5211.78,"body":"heart. Yeah, love experiments"},{"speaker":"Cassie Gannon","startTime":5211.78,"endTime":5215.14,"body":"and innovation is experimenting."},{"speaker":"Cassie Gannon","startTime":5211.78,"endTime":5215.14,"body":"But it's rapid experimenting."},{"speaker":"Cassie Gannon","startTime":5215.17,"endTime":5220.33,"body":"Yeah, yeah. Yeah. I would love"},{"speaker":"Cassie Gannon","startTime":5215.17,"endTime":5220.33,"body":"to do that experiment on myself."},{"speaker":"Daniel Franco","startTime":5223.03,"endTime":5226.18,"body":"Forever infinity,"},{"speaker":"Daniel Franco","startTime":5223.03,"endTime":5226.18,"body":"they may eventually get over,"},{"speaker":"Daniel Franco","startTime":5226.21,"endTime":5230.32,"body":"would you get bored? Cuz I"},{"speaker":"Daniel Franco","startTime":5226.21,"endTime":5230.32,"body":"there's an element. I'm gonna go"},{"speaker":"Daniel Franco","startTime":5230.32,"endTime":5233.53,"body":"fill it philosophical here. But"},{"speaker":"Daniel Franco","startTime":5230.32,"endTime":5233.53,"body":"there's an element of me, which"},{"speaker":"Daniel Franco","startTime":5233.53,"endTime":5236.77,"body":"believes that that's what that's"},{"speaker":"Daniel Franco","startTime":5233.53,"endTime":5236.77,"body":"what makes life exciting is that"},{"speaker":"Daniel Franco","startTime":5237.22,"endTime":5240.49,"body":"it's fine. It's fine. So"},{"speaker":"Cassie Gannon","startTime":5241.27,"endTime":5244.51,"body":"when you have a"},{"speaker":"Cassie Gannon","startTime":5241.27,"endTime":5244.51,"body":"lot of regrets, essentially,"},{"speaker":"Cassie Gannon","startTime":5244.54,"endTime":5245.05,"body":"yeah,"},{"speaker":"Daniel Franco","startTime":5245.38,"endTime":5248.23,"body":"sure. You're"},{"speaker":"Daniel Franco","startTime":5245.38,"endTime":5248.23,"body":"right. Correct. Would that?"},{"speaker":"Daniel Franco","startTime":5248.68,"endTime":5250.99,"body":"Isn't that the key? laughs to"},{"speaker":"Daniel Franco","startTime":5248.68,"endTime":5250.99,"body":"try to leave with error? Yeah,"},{"speaker":"Daniel Franco","startTime":5250.99,"endTime":5256.48,"body":"correct. Now, last one, what's"},{"speaker":"Daniel Franco","startTime":5250.99,"endTime":5256.48,"body":"the best dad slash mom joke?"},{"speaker":"Cassie Gannon","startTime":5258.04,"endTime":5259.06,"body":"I have too many."},{"speaker":"Daniel Franco","startTime":5260.59,"endTime":5262.51,"body":"So you got to"},{"speaker":"Daniel Franco","startTime":5260.59,"endTime":5262.51,"body":"come up with a new one tested on"},{"speaker":"Daniel Franco","startTime":5262.51,"endTime":5263.17,"body":"us first."},{"speaker":"Cassie Gannon","startTime":5264.19,"endTime":5266.08,"body":"Alright, let's my"},{"speaker":"Cassie Gannon","startTime":5264.19,"endTime":5266.08,"body":"daughter, so I can't really say"},{"speaker":"Cassie Gannon","startTime":5266.11,"endTime":5268.0,"body":"okay, but she created a joke."},{"speaker":"Daniel Franco","startTime":5268.27,"endTime":5270.94,"body":"She created. I'll"},{"speaker":"Daniel Franco","startTime":5268.27,"endTime":5270.94,"body":"be the judge of that. I've heard"},{"speaker":"Daniel Franco","startTime":5270.94,"endTime":5271.42,"body":"it before."},{"speaker":"Cassie Gannon","startTime":5271.45,"endTime":5274.48,"body":"Okay, so what"},{"speaker":"Cassie Gannon","startTime":5271.45,"endTime":5274.48,"body":"kind of what kind of music do"},{"speaker":"Cassie Gannon","startTime":5274.48,"endTime":5275.8,"body":"they listen to on the moon?"},{"speaker":"Daniel Franco","startTime":5278.02,"endTime":5284.65,"body":"What kind of"},{"speaker":"Daniel Franco","startTime":5278.02,"endTime":5284.65,"body":"music? But I laughed. And"},{"speaker":"Cassie Gannon","startTime":5286.51,"endTime":5288.46,"body":"then I'm like,"},{"speaker":"Cassie Gannon","startTime":5286.51,"endTime":5288.46,"body":"Did you read it in a book? She's"},{"speaker":"Cassie Gannon","startTime":5288.46,"endTime":5290.83,"body":"like, No, I just thought about"},{"speaker":"Cassie Gannon","startTime":5288.46,"endTime":5290.83,"body":"my, okay, good."},{"speaker":"Daniel Franco","startTime":5290.919,"endTime":5294.039,"body":"Yeah. Take that"},{"speaker":"Daniel Franco","startTime":5290.919,"endTime":5294.039,"body":"run with it. That's brilliant. I"},{"speaker":"Daniel Franco","startTime":5294.039,"endTime":5301.749,"body":"love I'm gonna tell that to my"},{"speaker":"Daniel Franco","startTime":5294.039,"endTime":5301.749,"body":"kids. Just add to the pile of"},{"speaker":"Daniel Franco","startTime":5301.749,"endTime":5304.899,"body":"that. You said that's a perfect,"},{"speaker":"Daniel Franco","startTime":5301.749,"endTime":5304.899,"body":"thank you very much for today"},{"speaker":"Daniel Franco","startTime":5304.899,"endTime":5308.259,"body":"cast. That's been absolutely"},{"speaker":"Daniel Franco","startTime":5304.899,"endTime":5308.259,"body":"amazing, I believe. Yeah. Those"},{"speaker":"Daniel Franco","startTime":5308.259,"endTime":5311.889,"body":"who are looking to think about"},{"speaker":"Daniel Franco","startTime":5308.259,"endTime":5311.889,"body":"how to innovate within their"},{"speaker":"Daniel Franco","startTime":5311.889,"endTime":5315.309,"body":"companies would have gathered a"},{"speaker":"Daniel Franco","startTime":5311.889,"endTime":5315.309,"body":"lot of information from you"},{"speaker":"Daniel Franco","startTime":5315.309,"endTime":5319.179,"body":"there. So thank you very much."},{"speaker":"Daniel Franco","startTime":5315.309,"endTime":5319.179,"body":"Yeah. Where can we find you?"},{"speaker":"Daniel Franco","startTime":5319.809,"endTime":5323.079,"body":"LinkedIn is good. LinkedIn,"},{"speaker":"Daniel Franco","startTime":5319.809,"endTime":5323.079,"body":"LinkedIn. Yes. And you're happy"},{"speaker":"Daniel Franco","startTime":5323.079,"endTime":5328.089,"body":"to be contacted. Excellent. So"},{"speaker":"Daniel Franco","startTime":5323.079,"endTime":5328.089,"body":"cast Ganon on LinkedIn. Yes."},{"speaker":"Daniel Franco","startTime":5328.299,"endTime":5332.979,"body":"Brilliant. Thank you very much,"},{"speaker":"Daniel Franco","startTime":5328.299,"endTime":5332.979,"body":"guys. That's us for today. Thank"},{"speaker":"Daniel Franco","startTime":5332.979,"endTime":5336.099,"body":"you again. Thank you. We'll"},{"speaker":"Daniel Franco","startTime":5332.979,"endTime":5336.099,"body":"catch you next time."},{"speaker":"Synergy IQ","startTime":5337.18,"endTime":5339.97,"body":"Thank you once again"},{"speaker":"Synergy IQ","startTime":5337.18,"endTime":5339.97,"body":"for joining us here at creating"},{"speaker":"Synergy IQ","startTime":5339.97,"endTime":5342.97,"body":"synergy. It's been great"},{"speaker":"Synergy IQ","startTime":5339.97,"endTime":5342.97,"body":"spending this time with you."},{"speaker":"Synergy IQ","startTime":5343.12,"endTime":5347.32,"body":"Please jump on to the Synergy IQ"},{"speaker":"Synergy IQ","startTime":5343.12,"endTime":5347.32,"body":"Facebook and LinkedIn page where"},{"speaker":"Synergy IQ","startTime":5347.32,"endTime":5350.92,"body":"the discussion continues after"},{"speaker":"Synergy IQ","startTime":5347.32,"endTime":5350.92,"body":"the show. join our mailing list"},{"speaker":"Synergy IQ","startTime":5350.92,"endTime":5355.3,"body":"so you'll know what's happening"},{"speaker":"Synergy IQ","startTime":5350.92,"endTime":5355.3,"body":"next at Synergy iq.com.au. And"},{"speaker":"Synergy IQ","startTime":5355.3,"endTime":5358.54,"body":"of course, don't forget to"},{"speaker":"Synergy IQ","startTime":5355.3,"endTime":5358.54,"body":"subscribe to this podcast. And"},{"speaker":"Synergy IQ","startTime":5358.54,"endTime":5361.03,"body":"if you really enjoyed it, please"},{"speaker":"Synergy IQ","startTime":5358.54,"endTime":5361.03,"body":"share it with your friends."}]}