80% OF NCR'S CAN BE DIRECTLY TRACED TO WEAK REVIEW OF CUSTOMER CONTRACTS & TENDERS.
Quality management systems require some basic ingredients to ensure effectiveness. One of the primary ingredients is "contract review" for AS 9100, ISO 9001 and ISO 17025.
Keeping in mind that 80% of an organizations poor performance, can be traced to a poorly controlled "contract review" process. Due to the lack of? Yes, you've guessed it, due to the lack of "review of the contract detail".
Or not reviewing the contract terms and conditions for technical and quality requirements and commercial obligations.
Customer complaints, supplier issues, in-process reworking, late delivery, etc. can almost all be attributed to those involved with contract review. Those unfortunate individuals that are either under pressure, under resourced or under qualified for the task.
This podcast will simply highlight the requirements for the management and administration of sales order processing and effective quality control of your customer needs.