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Building Trust Between Shops & Customers
Beyond the Wrench
Beyond the Wrench
Building Trust Between Shops & Customers
Nov 19, 2025
Jay Goninen
Marc Poulsen, National Accounts Manager, shares how AutoNet TV helps shops build trust with customers and why it’s essential. Learn why showcasing ASE-certified technicians matters, the public’s misconceptions about the technician role, and the challenges of explaining maintenance and complex repairs to customers.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Marc Poulsen, AutoNet TV, mpoulsen@autonettv.com
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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