In this week’s episode of Beyond the Wrench, we are joined by Caroline Daley, Engineering Student, University of South Florida. Caroline gives us details about her experience in the automotive industry, misconceptions of the industry, the importance of exploring multiple career options, and her journey to becoming a SkillsUSA national officer.
Resources:
Learn more about WrenchWay School Connect
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Caroline Daley
Engineering Student, University of South Florida
cdaley@skillsusanationalofficer.org
Sponsor:
Lithia Motors is one of the largest automotive group retailers in the United States and is among the fastest growing companies in the Fortune 500. They are focused on providing customers with an honest and simpler buying and service experience. They give customers straightforward information so they can make confident decisions.
In this week’s episode of Beyond the Wrench, we are joined by Lucas Underwood, President, L&N Performance Auto Repair. Lucas shares with us stories from his experience as a shop owner, common problems found in leadership, and what makes someone a great leader.
Resources:
Learn more about WrenchWay Shop Talk
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Lucas Underwood
President, L&N Performance Auto Repair
lucas@dieselplusnc.com
Sponsor:
Caliber Collisions repairs and warranty give you peace of mind, but their exceptional customer service puts your mind at ease. They are a preferred partner of the nation’s leading vehicle manufacturers. Their technicians receive ongoing comprehensive, industry-recognized training and utilize the latest technology to ensure that we restore your car back to manufacturer standards.
In this week's episode of Beyond the Wrench, we are joined by Charlie Ayers, President, Coordinating Committee For Automotive Repair (CCAR). Jay and Charlie discuss how shops can understand and not fear OSHA, the importance of safety training, and best practices for shop safety.
Resources:
Learn more about WrenchWay Top Shops.
Complimentary OSHA courses
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Charlie Ayers
President, Coordinating Committee For Automotive Repair (CCAR)
cea@ccar-greenlink.org
Sponsor:
RepairSmith is the most convenient way to get your car repaired. Their certified mobile mechanics come to your home or office to complete your repair. They make the process easy from start to finish by offering upfront pricing, online booking, after-hours support, and a full warranty.
In this week’s episode of Beyond the Wrench, we are joined by John Spence, Business Advisor and Author. John shares with us what employees are looking for in a job, how to build a strong team, and the characteristics of a great leader.
Resources:
Learn more about WrenchWay Reverse Job Posts.
Learn more about John Spence
Read John's book: Awesomely Simple
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
John Spence
Business Advisor and Author
john@johnspence.com
Sponsor:
Sonic Tools is a highly experienced specialist in the development and production of professional hand tools and toolboxes. With immense knowledge and expertise, Sonic has a growing reputation for its quality automotive repair tools and related products.
In this week’s episode of Beyond the Wrench, we are joined by Alle Libby, School Counselor, Merrill High School and Linda Murray, Youth Apprenticeship Advisor, Merrill High School. Allie and Linda share with us how the perception of working in the trades has changed in high schools, the importance of youth apprenticeship programs, and generational gaps within the industry.
Resources:
Learn more about WrenchWay School Connect
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Allie Libby
School Counsler, Merrill High School
alexandra.libby@mapsedu.org
Linda Murray
Youth Apprenticeship Advisor, Merrill High School
linda.batcheldermurr@mapsedu.org
Sponsor:
RepairPal connects consumers with certified trustworthy repair shops. RepairPal’s network of over 2,700 shops nationwide undergo a rigorous certification process to ensure they are high quality, offer at least a 12/12 warranty (or better), have a high customer satisfaction rating, and guaranteed fair prices.
In this week’s episode of Beyond the Wrench, we are joined by Aaron Picozzi, President, American Diesel Training Centers. Aaron provides us with great insight on what qualities make a great performer. Aaron talks about how to find quality people, what it takes to be a successful mentor, and how to be a coach.
Resources:
Learn more about WrenchWay School Connect
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Aaron Picozzi
President, American Diesel Training Centers
apicozzi@americandieseltraining.com
Sponsor:
Diesel Laptops is your shop efficiency solution company. They do this through diagnostic tools, diesel technician training, repair information, parts lookup tools, and a call center staff with diesel technicians. Diesel Laptops is committed to working with you to find the right solution for your company that fits your needs and budget.
In this week’s episode of Beyond the Wrench, we are joined by Madelynn Vant Hoff, Automotive Technician, Don Miller Subaru East. Madelynn talks about her experience as a young female joining the industry, what drove her to the industry, and the importance of having a mentor.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Madelynn Vant Hoff
Automotive Technician, Don Miller Subaru East
mjvanthoff@madisoncollege.edu
Sponsor:
Fullbay is an industry-leading software solution for Heavy-Duty Repair shops – this cloud-based app is loaded with features that will let you leave the shop for a long-overdue vacation.
Check out Fullbay’s free Ebook, How to start a mobile repair shop. The Ebook walks you through everything you need to know on starting a mobile repair shop.
In this week’s episode of Beyond the Wrench, we are joined by Mary Kelly, Event Leadership Economist, Productive Leaders. Mary shares with us advice on asking for testimonials, how to find quality employees, the importance of having a vision, and overall great tips on how a shop can be more profitable with less work.
Resources:
The Leaders Blind Spots Assessment
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Mary Kelly
Event Leadership Economist, Productive Leaders
mary@productiveleaders.com
Sponsor:
Lithia Motors, Inc. is one of the largest automotive group retailers in the United States and is among the fastest growing companies in the Fortune 500. Lithia offers a truly exceptional variety of used cars for sale. Lithia's used cars are known for quality, and you can find a safe used car and a reliable truck at Lithia dealers.
In this week’s episode of Beyond the Wrench, we are joined by Jason Olinger, Automotive Technician, Gwatney Chevrolet. Jason shares with us his insight on why there is a technician shortage, solutions to help fight the technician shortage, and more.
Resources:
Learn more about WrenchWay's Topic of the Month
Follow Jason on Tik Tok
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jason Olinger
Automotive Technician, Gwatney Chevrolet
jason.olinger@okstate.edu
Sponsor:
WheelTime Network consistently delivers your quality truck and coach repairs on time and on budget – minimizing delays and maximizing profit. The WheelTime Network is comprised of 16 independent Member companies and 152 service locations across the U.S. and Canada.
In this week's episode of Beyond the Wrench, we are joined by Kim Hickey, Management Consultant & Coach, Automotive Training Institute. Kim shares with us how to change a shop's mindset, the struggle shops are facing to find technicians, the importance of establishing a process, and best practices to ensure your process is a success.
Resources:
Learn more about WrenchWay Top Shops.
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Kim Hickey
Management Consultant & Coach, Automotive Training Institute
khickey@autotraining.net
In this week’s episode of Beyond the Wrench, we are joined by Garrick Weaver, Human Resources Director, Penn Power. Garrick shares with us interview tips for technicians, asking questions in an interview, and the importance of technician training/ development.
Resources:
Learn more about WrenchWay Reverse Job Posts
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Garrick Weaver
Human Resources Director, Penn Power Group
gweaver@pennpowergroup.com
Sponsor:
BusPatrol: Transforming pupil transportation by creating a system to sustain the safety of children as they travel to and from school. Our AI-Enabled Stop-Arm Camera School Bus Safety Program makes roads safer at no cost.
In this week’s episode of Beyond the Wrench, we are joined by Nick Adams, Managing Director, Dieselmatic Digital Inc. We discuss how shops can show they are unique, common marketing mistakes seen in shops, and best practices to improve a shop's marketing.
Resources:
Learn more about Dieselmatic
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Nick Adams
Managing Director, Dieselmatic
nick@dieselmatic.com
Sponsor:
Fullbay: Industry-leading software solution for Heavy-Duty Repair shops – this cloud-based app is loaded with features that will let you leave the shop for a long-overdue vacation.
In this week’s episode of Beyond the Wrench, we are joined by Carolyn Coquillette, President of Automotive Service Councils of California (ASCCA) and CEO of ShopWare. Carolyn gives us the inside scoop on how she became president of ASCCA, the importance of getting involved in associations, and general advice for shop owners/managers on how to take care of their technicians.
Resources:
Learn more about WrenchWay Insiders
Learn more about the Automotive Service Councils of California
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Carolyn Coquillette
CEO, Shop-Ware
carolyn@shop-ware.com
Sponsor:
Diesel Laptops: Diesel Laptops is your shop efficiency solution company. They do this through diagnostic tools, diesel technician training, repair information, parts lookup tools, and a call center staff with diesel technicians. Diesel Laptops is committed to working with you to find the right solution for your company that fits your needs and budget.
In this week’s episode of Beyond the Wrench, we are joined by Tyler Kattre, President, Wind River Financial. Tyler breaks down everything a shop needs to know about illegitimate credit card chargebacks. He explains common frustrations, how to handle chargebacks, and documenting chargebacks.
Resources:
Learn more about WrenchWay Top Shops.
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Tyler Kattre
President, Wind River Financial
tkattre@windriverfinancial.com
In this week’s episode of Beyond the Wrench, we are joined by John Gardner and Josh Ellis who are automotive instructors at Chipola College. You may also know them as the TV hosts of Tech Garage! During the episode, we discuss all the details behind their show and the success they’ve seen. We then go on to talk about how schools can build an automotive, collision, or diesel program, how to create an effective advisory committee, and the expectations of new technicians joining a shop.
Resources:
Learn more about School Connect.
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
John Gardner
Automotive Instructor, Chipola College
TV host, Tech Garage
gardnerj@chipola.edu
Josh Ellis
Automotive Instructor, Chipola College
ellisj@chipola.edu
In this week’s episode of Beyond the Wrench, we are joined by Eric Villa, CEO & Founder, Diesel Garage Foundation. Eric shares with us some of the biggest barriers he sees for young people looking to join this industry and become an automotive, collision, or diesel technician.
Resources:
Learn more about WrenchWay Reverse Job Posts
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Eric Villa
CEO & Founder, Diesel Garage Foundation
eric@dieselgaragemedia.com
In this week’s episode of Beyond the Wrench, we are joined by Martin Morgan, General Manager, Repair Shop Websites. Martin discusses the relationship between marketing and recruiting. He explains common marketing mistakes shops make, how to make marketing less intimidating, and traits of a great shop.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Martin Morgan
General Manager, Repair Shop Websites
martin.morgan@wingswept.com
In this week's episode of Beyond the Wrench, we are joined by Marcus Hicks, Area Manager, Ford TPS Program to discuss how dealerships can build relationships with schools. He talks about students' perceptions of the industry, how we can get parents involved, and the benefits of education.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Marcus Hicks
Area Manager, Ford TPS Program
mhicks46@ford.com
In this week’s episode of Beyond the Wrench, we are joined by Sara Kerwin, Director of Marketing, WrenchWay. Sara shares how shops can get a leg up when recruiting technicians by thinking like a marketer. She talks about how to think outside the box when recruiting, provides us with recruiting tips, and discusses how shops can implement a plan for recruiting.
Resources:
Learn more about WrenchWay Top Shops
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Sara Kerwin
Director of Marketing, WrenchWay
sara@wrenchway.com
In this week’s episode of Beyond the Wrench, we are joined by Chryssa Hunlock, Service Manager, California Truck Centers. Chryssa shares with us how she became comfortable posting on social media, creating consistent content, and how she uses social media to attract more people into the industry.
Resources:
Learn more and register for WrenchWay Schools Week
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Chyrssa Hunlock
Service Manager, California Truck Centers
chunlock@centralcoasttruck.com
In this week’s episode of Beyond the Wrench, we are joined by Jeff Buckley, Owner, My Father’s Shop Certified Auto Repair. Jeff is so passionate about the automotive industry and truly cares about the education and future of the automotive industry. Jeff talks with us about how he uses social media to create a name for himself, time management and being consistent on social media, and how he works to get shops involved with schools.
Learn more and Register for WrenchWay Schools Week
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jeff Buckley
Owner, My Father’s Shop Certified Auto Repair
mfshop@swbell.net
In this week’s episode of Beyond the Wrench, we are joined by Lindsey Trent, Business and Customer Development Manager, Ryder System, Inc. Jay and Lindsey sit down to discuss how to build an automotive/diesel program in schools, creating a career pathway for students, sparking kids' interest in the industry, and much more!
Resources:
Learn more about WrenchWay School Connect: https://wrenchway.com/school-connect/
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co- Founder &President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Lindsey Trent
Business and Customer Development Manager, Ryder System, Inc.
lindsey@nextgentrucking.org
In this week’s episode of Beyond the Wrench, we are joined by Trip Bruce, General Manager, Halmar Friesen Racing as he shares with us amazing stories about his career and what he looks for when hiring top quality employees.
Resources:
Learn more about WrenchWay Reverse Job Posts: https://wrenchway.com/reverse-job-posts/
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Trip Bruce
General Manager, Halmar Friesen Racing
trip@halmarfriesenracing.com
In this week’s episode of Beyond the Wrench, we are looking into the future of the automotive industry. We are joined by Joel Milne, Chief Executive Officer, RepairSmith to discuss what we can expect from the automotive industry, how we can execute these changes, and the next generation of automotive technicians.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Joel Milne
Chief Executive Officer, RepairSmith
joel@repairsmith.com
In this week’s episode of Beyond the Wrench, we are joined by Dan Beakey, Service Manager, Colonial South Chrysler Jeep Dodge Ram to discuss how you can use social media to show what makes your shop different. We discuss the importance of identifying what makes you unique and how that can give you a major advantage when hiring technicians.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Dan Beakey
Service Manager, Colonial South Chrysler Jeep Dodge Ram
danbeakey@gmail.com
Student Journey in Automotive ft. Caroline Daley
53:47
Shop Leadership ft. Lucas Underwood
1:00:44
Safety First ft. Charlie Ayers
53:04
Building Good Teams ft. John Spence
57:49
Perception of Shops in Schools ft. Allie Libby and Linda Murray
54:17
Qualities of a Good Student ft. Aaron Picozzi
54:45
Perspective of a Young Tech ft. Madelynn Vant Hoff
53:17
More Profitability, Less Work ft. Mary Kelly
54:20
Tackling the Technician Shortage ft. Jason Olinger
1:04:12
Shop Mindset ft. Kim Hickey
1:00:23
Technician Interview Tips ft. Garrick Weaver
48:48
Marketing for Shops ft. Nick Adams
56:28
Value of Associations for Shops, Carolyn Coquillette
59:53
How to Protect Your Shop from Illegitimate Credit Card Chargebacks ft. Tyler Kattre, Wind River Financial
56:03
Building Equal Relationships Between Schools and Shops ft. John Gardner & Josh Ellis, Chipola College/Tech Garage
57:06
Barriers of Entry to Becoming a Technician ft. Eric Villa, Diesel Garage Foundation
56:45
Marketing Advice for Repair Shops ft. Martin Morgan, Repair Shop Websites
1:11:44
How Dealerships Can Build Relationships with Schools ft. Marcus Hicks, Ford TPS Program
57:49
A Marketer's Guide to Recruiting ft. Sara Kerwin, WrenchWay
52:43
Boosting the Industry Through Social Media, ft. Chryssa Hunlock, California Truck Centers
1:01:22
Social Media, Creating Content, & Working With Schools ft. Jeff Buckley, My Father’s Shop Certified Auto Repair
1:01:02
How to Build an Automotive/Diesel Program ft. Lindsey Trent, Ryder System Inc.
51:52
Hiring High Performance People ft. Trip Bruce, Halmar Friesen Racing
54:06
The Evolution of Automotive Service ft. Joel Milne, RepairSmith
52:40
The Power of Social Media ft. Dan Beakey, Colonial South Chrysler Jeep Dodge Ram
56:18