Fernando Miranda, Vice President of Transformers Institute, walks us through how everyone sets their own meaning of success in their career and life. He talks about how to create a positive mindset, ways to stay consistent through the highs and lows of life, and the importance of finding your inspiration.
View the video podcast on YouTube
About Our Guest:
Fernando Miranda
Vice President, Transformers Institute
fernando@transformersinstitute.com
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
There is a lot of technology that impacts service departments. The hard part is evaluating what software or digital tool could be useful for your shop. Corey Smith, National Fixed Operations Training Manager for APCO Holdings, LLC, discusses how to get team buy-in for new products, the importance of training on new technology, and how to evaluate post-implementation.
View the video podcast on YouTube
About Our Guest:
Corey Smith
National Fixed Operations Training Manager, APCO Holdings, LLC
csmith@apcoholdings.com
Sponsor:
RepairPal
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
WrenchWay partners with Hireology to help dealerships better hire technician talent. Tiffany Czerwinski, Director of Automotive Partnerships at Hireology, discusses the impact this new partnership will have on dealership recruiting. She also addresses several challenges the automotive industry is currently facing, including talent shortages and the absence of clear career paths. Lastly, she offers dealers valuable recruiting tips you won’t want to miss!
View the video podcast on YouTube
About Our Guest:
Tiffany Czerwinski
Director of Automotive Partnerships, Hireology
tczerwinski@hireology.com
Sponsor:
Wind River Payments
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
Chris Craig, the Fixed Operations Content Owner from RockED, is back to talk about service department communication. In this episode, he dives into the current state of the automotive industry, gives various management and communication advice on how to support shop staff, and shares great tips for service advisors.
View the video podcast on YouTube
About Our Guest:
Chris Craig
Fixed Operations Content Owner, RockED
Follow Craig on Social Media
Chris’ last episode: Making Your Service Advisors a Priority ft. Chris Craig
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
Sue Dickson, Founder of Give Me Ten, and Jack Wilson, Auto Service Instructor at Lake County Tech Campus, discuss the progress of collaborating with the industry to develop more meaningful work-based learning opportunities for students. Each individual's path in the automotive field varies, and not everyone is suited to become a technician. The Give Me Ten program simplifies the process for students to find a suitable career path and eliminates barriers for shops to invest in the future of the industry.
View the video podcast on YouTube
About Our Guests:
Sue Dickson
Owner & Operator, Closs Tire & Auto
Founder, Give Me Ten
closstireauto@gmail.com
Jack Wilson
Auto Service Instructor, Lake County Tech Campus
jwilson@techcampus.org
Sue and Jack's last Beyond the Wrench episode.
Sponsor:
Machinists Union District Lodge 77
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
Josh Arnold, Master Technician of Toyota & Subaru Corvallis, is back again to give young technicians seven tips from his seven years as a technician. From focusing on developing skills to never wasting an opportunity, Josh passes along valuable lessons he has learned along the way.
View the video podcast on YouTube
About Our Guest:
Josh Arnold
Master Technician, Toyota & Subaru Corvallis
Josh's Last Beyond the Wrench Episode
Sponsor:
Thermo King
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
WrenchWay’s Co-Founder & CEO, Mark Wilson, covers an exclusive conversation with John Frazier, Service Director of Woody Anderson Ford, to discuss their new technician pay plan. This is a different type of episode for us, but provides great insight and real-world conversation about how one dealership started and implemented a forward-thinking technician compensation plan. We hope you enjoy!
View the video podcast on YouTube
About Our Guest:
John Frazier
Service Director, Woody Anderson Ford
jfrazier@woodyandersonford.com
About Our Guest Host:
Mark Wilson,
Co-Founder & CEO, WrenchWay
mark@wrenchway.com
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
Let’s talk about improving the automotive industry and properly training future technicians. Philip walks us through why dedicated training during the day instead of after work can be valuable. He also breaks down the impact of hands-on training, and discusses the importance of teaching the basics.
View the video podcast on YouTube
About Our Guest:
Philip Austin
Manager of Technical Training & Development, Niterra North America
phaustin@ngksparkplugs.com
NGK Shop Squad
Sponsor:
RepairPal
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
Helping technicians quickly write accurate repair event documentation, Pencilwrench allows shops to provide customers with an invoice that is clear, concise, and readable. In this episode, we explore how new shop software can help improve the overall perception of technician careers by bringing professionalism and transparency to the forefront.
View the video podcast on YouTube
About Our Guest:
Joe McCue
Founder & Partner, Pencilwrench
joem@pencilwrench.com
Sponsor:
Universal Technical Institute
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
Technician efficiency and productivity are crucial factors in maximizing your shop's profitability. In this episode, we discuss the impact new technology can have on shops, exploring how it can simplify technicians' tasks, improve customer retention, and ultimately boost revenue.
View the video podcast on YouTube
About Our Guest:
Jon Belmonte,
CEO of AutoVitals
jon.belmonte@autovitalsinc.com
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
Is the automotive industry still the only industry that uses faxes? Let’s talk about shop management, scheduling, and improving your shop’s efficiency! In this episode, we'll explore the unique SocketTime software and how it helps shops maximize every technician’s day and every hour, while still allowing flexible scheduling for technicians.
View the video podcast on YouTube
About Our Guests:
Matthew Donovan
Fixed Ops Director, Jay Wolfe Automotive Group
Co-Founder, SocketTime Systems, LLC
mdonovan@sockettime.com
Craig Misak
President and Founder, SocketTime Systems, LLC
cmisak@sockettime.com
Sponsor:
Sonic Tools
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
Learn the importance of valuing your technicians, discover effective strategies on how to transition out of flat rate, and explore ways the auto industry can improve technicians’ career paths. Immerse yourself in Aleck's passion for the automotive industry in this week's episode!
View the video podcast on YouTube
About Our Guests:
Dr. Thomas Litzinger
Executive Director, University of the Aftermarket
Aftermarket Education Industry Chair, Northwood University
litzinge@northwood.edu
James O’Dell, AAP
Assistant Director of Aftermarket Education, Northwood University
odellj@northwood.edu
Sponsor:
Machinists Union District Lodge 77
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
Learn the importance of valuing your technicians, discover effective strategies on how to transition out of flat rate, and explore ways the auto industry can improve technicians’ career paths. Immerse yourself in Aleck's passion for the automotive industry in this week's episode!
View the video podcast on YouTube
About Our Guest:
Aleck Brownstein
Regional Vice President, Volvo Car USA
aleck.brownstein@volvocars.com
Sponsor:
Wind River Payments
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
Born and raised in a dealership, Jim’s evolving passion for the automotive industry has blossomed into key advice on what it takes to create a great shop. From the importance of evaluating financial statements to the process of rebuilding dealerships in crisis, Jim breaks down his expertise in this week’s episode of Beyond the Wrench.
View the video podcast on YouTube
About Our Guest:
Jim Phillips
Principal, Training Team USA
jphillips@trainingteamusa.com
Sponsor:
Sonic Tools
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
As a master technician with over 20 years of experience and a public figure within the industry, Bogi has a unique message to share. Discover the challenges she and other women face in the shop, the significant impact respect for technicians can have, and the changes the automotive industry has undergone over the years.
View the video podcast on YouTube
About Our Guest:
Bogi Lateiner
Host of All Girls Garage, MotorTrend
Bogi's Garage
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
Dealers come together, share best practices, evaluate each other's businesses, and grow together. Learn how valuable peer performance groups can be to dealers, explore how to support the career development of aging technicians, and dive into the evolution of the equipment industry.
View the video podcast on YouTube
(1:38) George’s Background
(14:46) Performance Dealer Groups
(24:30) Evolution of Equipment Industry
(35:41) Career Development for Older Technicians
(44:57) Motivating Next Generation
About Our Guest:
George Russell
Founding Member, Machinery Advisors Consortium
george.russell@machineryadvisors.org
Sponsor:
Thermo King
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
We explore Josh’s career in automotive, discuss his decision to become an instructor, and he shares key advice for young technicians on how to find good managers and mentors.
Our team is taking a couple of weeks off the podcast for the holidays. We would like to thank you for all of your support, wish you Happy Holidays, and we will see you in 2024!
(3:00) Josh’s Career in Auto
(12:51) Diverse Background for Teaching
(18:13) Mentors for New Technicians
(35:27) Understand Flat Rate
(42:06) Good Manager Qualities
(47:13) Becoming an Instructor
About Our Guest:
Josh Simons
ASE Master Technician & Instructor/Academic Program Director,
Greenville Technical College
Connect on LinkedIn
Sponsor:
Sonic Tools
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
Enjoy this previously recorded webinar where WrenchWay Co-Founders, Jay Goninen and Mark Wilson, discussed the findings from WrenchWay’s 2023 Voice of Technician Survey. With over 650 responses from technicians, students, and other industry professionals, the survey uncovered feedback on job satisfaction levels, what individuals look for in an employer, and ways the industry can improve.
Links to the full report and webinar are in the show notes.
(8:19) What Technicians Want
(18:58) Preferred Pay Structures
(30:19) Technician Work Schedules
(37:54) Satisfaction Levels with Employer
(57:39) Key Takeaways & Questions
Resources:
2023 Voice of Technician Survey Summary
Webinar & Presentation On-Demand
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Mark Wilson
Co-Founder & CEO, WrenchWay
mark@wrenchway.com
Connect with us on social:
Don’t miss Lisa McClease-Kelly’s unique advice for small businesses in this week’s episode of Beyond the Wrench. As Co-Owner of Network In Action Oregon and Kelly's Automotive, and with a background in nonprofits, Lisa offers a different perspective on ways shops can serve their community and staff. She also offers some other business advice on how shops can relay their values to their employees, tips on handling bad hires, and so much more!
(5:45) Supporting Nonprofits
(16:35) Small Business Coaching
(22:23) Identifying & Communicating Values as Owners
(25:48) Angel Fund
(51:16) Handling Bad Hires
(01:00:03) Communication Advice
Resources:
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Lisa McClease-Kelly
Co-Owner of Network In Action Oregon and Kelly's Automotive
Connect on LinkedIn
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Connect with us on social:
We are proud to welcome Daniel Diaz, Service Technician at Braman BMW Miami (and rising TikTok star)! In this episode, Daniel offers advice to young technicians on purchasing tools, encourages all technicians to keep learning, and emphasizes the importance of finding the right shop management and support as a new technician.
(1:27) Tool Organization for Efficiency
(12:51) Keeping Up with Technology & EV
(30:45) Having the Right Shop Support
(34:32) Shopping Smart for Tools
(43:50) Always Keep Learning
Resources:
Sign up for Free for WrenchWay - Online Community for Automotive & Diesel Professionals
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Daniel Diaz
Service Technician, Braman BMW Miami
Follow on TikTok
Sponsor:
Universal Technical Institute: a place that provides opportunity for passion to become purpose. For training to lead toward a career. For over 55 years, UTI’s family of schools has helped students pursue their passion in exciting fields like transportation, skilled trades and energy. There’s a reason why students choose us and top brands hire our graduates. Reputation and commitment. Our relationships with some of the world’s most recognizable brands allow students to gain specific knowledge.
As a student, you’ll train how the industry does. Learning from instructors with real world-experience and training hands-on with industry tools and equipment in the lab. We’re committed to your success – that’s why we’re making $15 million in scholarships and grants available this year alone to those who qualify.
It’s time to invest in you. Get started today at uti.edu!
Disclaimer: UTI is an educational institution and cannot guarantee employment or salary. Financial aid, scholarships and grants are available to those who qualify. Awards vary due to specific conditions, criteria and state.
Connect with us on social:
Bob Gaito, Chief Executive Officer at Auction Central and Principal at Exit5 Auto Group, shares his unique auction and dealership experience in this week’s episode. Bob dives into how online auctions operate and the role of auctions in the automotive industry. He also discusses the different career options available for technicians in the auction world, and provides advice for shops looking to buy and sell inventory.
(9:51) Layout of an Online Auction
(26:02) Auction Technician Career Opportunities
(31:05) Keeping Buyers & Sellers Honest
(38:32) Challenges of Running an Auction
(50:28) Advice for Buyers & Sellers
(55:14) Future of Auction Business
Resources:
WrenchWay Shop Memberships - A Better Way to Hire Automotive & Diesel Technicians
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Bob Gaito
Chief Executive Officer, Auction Central & Principal, Exit5 Auto Group
bob@auctioncentral.com
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Connect with us on social:
Pride in your work and pride in the industry! In this week’s episode, Josh Arnold, Master Technician at Toyota & Subaru of Corvallis, radiates his contagious passion and positive attitude toward the automotive industry. Get an inside look at how to maintain a positive mindset in a challenging industry, the importance of having patience as a young technician, and the power of having a great mentor.
(3:26) Negativity on Social Media
(11:35) Subaru Technician Competition
(31:12) Young Technicians’ Impatience
(36:15) Mentoring & Power of a Mentor
(49:37) Flat Rate for Green Technicians
Resources:
WrenchWay's $1,000 Monthly Giveaway
WrenchWay Reverse Job Posts
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Josh Arnold
Master Technician, Subaru & Toyota of Corvallis
Past Beyond the Wrench Episode
Connect with us on social:
Veterans who have experience as military technicians offer a unique skill set that can bring significant value to shops and dealerships. In this bonus episode, we cover ways shops can recruit and retain veterans, how to evaluate appropriate pay and skill levels of techs, and offer tips for better communication with veteran techs.
(5:15) Why Recruit Veterans?
(11:02) Assisting with Tools
(26:32) Communicating with Vets
(37:34) Ways to Reach & Recruit Veterans
(50:31) Financial Status Post-Service
Resources:
Refer Schools to WrenchWay to Help Us Reach 1,000 Schools
WrenchWay's Free Solutions for Technicians, Students, and Auto/Diesel Professionals
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Scott Jenkins
Regional Fixed Operations Director, Asbury Automotive Group
sjenkins1@asburyauto.com
Roger Gutierrez
Director of Fixed Operations, Biggers Auto Group
rgutierrez@biggerschevy.com
Jim Toussaint
Division Operations Manager, Worldwide Equipment Enterprises, Inc.
jim.toussaint@thetruckpeople.com
Connect with us on social:
Culture is a big buzzword, but what does it actually mean? Dan Bredeson, Founder of Lead Front Consulting LLC and Author of the Amazon Bestseller "Seeds of Culture,” defines culture simply as, “how we do things.” In this episode, Dan breaks down all things culture, explains its historical significance, stresses the importance of building your credibility bank as a new leader, and so much more!
(3:39) Dan’s Background
(20:46) Summarizing Culture
(27:40) New Leadership for a Failing Team
(34:56) Creating a Psychologically Safe Environment
(42:13) Building Credibility as a Leader
(48:58) Climate of Culture
Resources:
WrenchWay's Reverse Job Posts-Anonymously Look for New Technician Jobs
WrenchWay's Shop Memberships-A Better Way to Hire Automotive & Diesel Technicians
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Dan Bredeson
Founder, Lead Front Consulting LLC & Author, "Seeds of Culture"
info@danbredeson.com
Connect with us on social:
Shops need to be more transparent with their technicians about their financial standing, and technicians need better education on financial management and beyond. In this episode, Matt Fanslow, a Diagnostic Technician and Shop Manager at Riverside Automotive, delves into financial transparency and education, explains how positive technicians are the best salespersons for our industry, and offers guidance to technicians looking to discuss challenging topics with their managers.
(2:40) Advocating for Technician Careers
(21:40) Financial Transparency with Technicians
(41:16) Financial Education for Technicians
(49:48) Navigating Challenging Conversations with Management
Resources:
WrenchWay's Solutions for Technicians, Students, & Auto/Diesel Professionals
Enter to Win $1,000 in WrenchWay's Monthly Giveaway
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Matt Fanslow
Diagnostic Technician and Shop Manager, Riverside Automotive
Connect on LinkedIn
Connect with us on social:
How Do You Define Success?
1:09:07
The Impact of Digital Tools on Fixed Operations Management
57:28
Dealership Recruiting w/ WrenchWay & Hireology
1:06:34
Service Department Communication
1:03:56
Creating Work-Based Learning Opportunities for Students
1:02:43
7 Tips from a 7-Year Technician
47:43
New Technician Pay Plan at Woody Anderson Ford
32:23
Philip Austin, Technical Training & Development Manager, Niterra North America
1:04:39
Joe McCue, Founder & Partner, Pencilwrench
58:06
Jon Belmonte, CEO, AutoVitals
1:04:40
Matthew Donovan & Craig Misak, SocketTime
1:01:57
Dr. Thomas Litzinger & James O’Dell, Northwood University
1:03:24
Aleck Brownstein, Regional VP, Volvo Car USA
1:05:54
Jim Phillips, Principal, Training Team USA
1:06:04
Bogi Lateiner, Host of All Girls Garage on MotorTrend
1:04:34
George Russell, Founding Member, Machinery Advisors Consortium
1:06:03
Josh Simons, Instructor at Greenville Technical College
1:03:02
2023 Voice of Technician Survey Results
1:06:53
Strategies for Small Business Empowerment
1:04:21
Tool & Career Advice for Young Technicians
1:06:56
Guide to Online Car Auctions: Operating, Buying, & Selling
1:02:16
Driving Positive Change in Automotive
59:36
Bonus Episode: Attracting Military Veterans to Your Shop
1:08:00
All About Culture
1:06:17
Financial Transparency and Education in the Shop
1:03:45