The automotive industry retained 70% of online car sales after the Circuit Breaker period despite full-refund policies in place. Victor Kwan, Managing Director of Wearnes Automotive shares how the company's online sales during COVID-19 made it seem as if showrooms were never closed. With over 20 years of industry experience, he has managed brands that cut across all market segments – from city to family to super cars. Apart from his role to manage the Bentley, Aston Martin and Bugatti brands, Victor also researches social media word of mouth and luxury management. For more information on QED’s Leadership Development Solutions, email us at firstname.lastname@example.org.