How has COVID-19 shifted consumer behaviour? Francis Looi, Chief Executive Officer of Polar Puffs & Cakes shares his thoughts on how retail business has changed since the pandemic hit globally. With 29 years of experience in the F&B industry, he has held critical operations and business development in CIAS, NTUC Food Fare, Manhattan Fish Market, Prima Deli, Daily Fresh (Shanghai) and Caffe Bene (Korea). In his free time, Francis pursues photography and is an avid reader in philosophy and human behaviour and communities. For more information on QED’s Leadership Development Solutions, email us at firstname.lastname@example.org.