The QED Changemakers
This is a podcast for boards, senior management executives and leaders. Sharing and connections among industry peers shape perspectives that can result in a better ecosystem for the future. The QED Changemakers podcast interviews industry leaders, senior executives, and thought leaders on their visions and insights concerning key business and management issues. Through a series of episodes each season, listeners can better understand why, how and what these changemakers are investing in to realise the future we will live in. For more information on QED’s Changemaker Network and how you can collaborate with us, email us at info@qed.sg. This podcast series is produced by QED.
The QED Changemakers
EP 24: Business Innovation with Melita Teo, Chief Customer & Digital Officer of AIA Singapore
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QED Consulting
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Season 3
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Episode 24
Melita Teo, Chief Customer and Digital Officer of AIA Singapore shares how the industry was forced to conduct fully virtual client appointments during the peak of the COVID-19 pandemic. She is responsible for strengthening the Customer, Brand, Health and Wellness propositions, advancing the enterprise-wide Analytics capabilities, and accelerating the delivery of an integrated Digital experience. Melita has also served as the Key Regulatory Liaison Officer to the Monetary Authority of Singapore (MAS), Central Provident Fund Board (CPFB) and Life Insurance Association in Singapore (LIA). For more information on QED’s Leadership Development Solutions, email us at info@qed.sg.