Where most people put their job title on their LinkedIn profile, Candice Crane has this - "People Strategist, Transformation Leader, Speaker. " Her focus is on strategic organizational development. She can reduce turnover and engage employees in challenging environments.
The retail side of the auto industry is certainly challenging. As you'll hear in the podcast, many of the leaders in dealerships came to the industry straight out of college, or worked their way up from the Sales side. Most were never around best practice in professional business environments.
Candice Crane is looking to change her industry from the inside out. While she's doing that, some of the more aware auto retailers are beginning to accept certain changes.
Selling process - buying a car can take an entire day. That's not consumer friendly.
Technology - the smart dealers realize that parts of the car buying process can happen before they come to a dealership, if they have to come to the dealership at all.
Generational changes for employees - Auto Dealers who started their career in the “Go-Go 80s” must adapt to the changing views of work/life balance.