Coming to you Live from NASPO's 2021 annual conference in Austin, TX! We talk with Dan May, Deputy Director of Operations, in the great State of Florida, about their Vendor Performance Tracking (VPT) system. Dan provides us with an overview of the improvements and evolution of vendor evaluation. We discuss how performance data provided by vendor rating systems can increase transparency and accountability throughout the contract life cycle. Our speakers will share their experience implementing an evaluation process and system.