Jeff Bateman, Director of Operations of EFI Limited continues his discussion with Sam Sheen about his work on the KYC Utility Clarience, challenges and lessons learnt from it, the dilemma faced with address data, facing up to effective resourcing around KYC reviews and remediation timelines, the importance of combining human and automation tools and how EFI provides its clients with support for this approach, his team's most essential asset and the most important considerations for him in easing out from under the social distancing restrictions at work. Jeff also explains why updating your KYC procedures is like course correcting for a tanker vessel.