Elizabeth Thompson (Founder and Chief Experience Officer for Intuitive Quest) has seen it all in her 20-plus year career in HR.
From mass layoffs at Starbucks during a recession to having a front row seat to a Chapter 11 experience with Southeastern Grocers as the Chief People Officer and how the grocer came out of the experience not only wiser but transformed to a level that resulted in a Harvard Business School case study on their cultural transformation. Elizabeth has witnessed seismic global shifts that have impacted how we support employees and develop leaders, and created a framework for how organizations can embrace change and build trust while staying open and agile enough to continuously adapt.
Elizabeth joins JD Dillon (Axonify) to chat about how positive change starts with good leadership and that a focus on 3 core pillars—communication, leader training & development and data that proves impact to stakeholders—combined with a willingness to be vulnerable and tear down old structures can lead to a breakthrough.
In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe’s, Kroger, Walmart and Citizens Bank, visit axonify.com.