{"version":"1.0.0","segments":[{"speaker":"Stacey Cordivano","startTime":7.77,"endTime":10.95,"body":"Hey there,"},{"speaker":"Stacey Cordivano","startTime":7.77,"endTime":10.95,"body":"it's Dr. Stacey Cordivano. I"},{"speaker":"Stacey Cordivano","startTime":10.95,"endTime":14.91,"body":"want veterinarians to learn to"},{"speaker":"Stacey Cordivano","startTime":10.95,"endTime":14.91,"body":"be happier, healthier, wealthier"},{"speaker":"Stacey Cordivano","startTime":15.06,"endTime":18.51,"body":"and more grateful for the life"},{"speaker":"Stacey Cordivano","startTime":15.06,"endTime":18.51,"body":"that we've created. On this"},{"speaker":"Stacey Cordivano","startTime":18.51,"endTime":21.42,"body":"podcast I will speak with"},{"speaker":"Stacey Cordivano","startTime":18.51,"endTime":21.42,"body":"outside of the box thinkers to"},{"speaker":"Stacey Cordivano","startTime":21.42,"endTime":24.54,"body":"hear new ideas on ways to"},{"speaker":"Stacey Cordivano","startTime":21.42,"endTime":24.54,"body":"improve our day to day life."},{"speaker":"Stacey Cordivano","startTime":25.29,"endTime":27.15,"body":"Welcome to The Whole"},{"speaker":"Stacey Cordivano","startTime":25.29,"endTime":27.15,"body":"Veterinarian."},{"speaker":"Stacey Cordivano","startTime":28.62,"endTime":32.4,"body":"Today's guest is Dr. Ivan Zak."},{"speaker":"Stacey Cordivano","startTime":28.62,"endTime":32.4,"body":"Dr. Zak has earned multiple"},{"speaker":"Stacey Cordivano","startTime":32.4,"endTime":35.94,"body":"accreditations in veterinary"},{"speaker":"Stacey Cordivano","startTime":32.4,"endTime":35.94,"body":"medicine. After graduating he"},{"speaker":"Stacey Cordivano","startTime":35.94,"endTime":39.24,"body":"worked in 35 veterinary"},{"speaker":"Stacey Cordivano","startTime":35.94,"endTime":39.24,"body":"hospitals across Canada, where"},{"speaker":"Stacey Cordivano","startTime":39.24,"endTime":42.06,"body":"he was inspired to create"},{"speaker":"Stacey Cordivano","startTime":39.24,"endTime":42.06,"body":"Smartflow a first in the"},{"speaker":"Stacey Cordivano","startTime":42.06,"endTime":46.11,"body":"industry workflow optimization"},{"speaker":"Stacey Cordivano","startTime":42.06,"endTime":46.11,"body":"system. When Smartflow was"},{"speaker":"Stacey Cordivano","startTime":46.11,"endTime":49.53,"body":"acquired by Idexx, Ivan became"},{"speaker":"Stacey Cordivano","startTime":46.11,"endTime":49.53,"body":"the general manager of the"},{"speaker":"Stacey Cordivano","startTime":49.53,"endTime":52.83,"body":"software division. After"},{"speaker":"Stacey Cordivano","startTime":49.53,"endTime":52.83,"body":"consulting with over 500"},{"speaker":"Stacey Cordivano","startTime":52.83,"endTime":56.58,"body":"practices worldwide on workflow"},{"speaker":"Stacey Cordivano","startTime":52.83,"endTime":56.58,"body":"optimization, he dove into"},{"speaker":"Stacey Cordivano","startTime":56.58,"endTime":59.55,"body":"studying the psychological"},{"speaker":"Stacey Cordivano","startTime":56.58,"endTime":59.55,"body":"triggers of burnout and business"},{"speaker":"Stacey Cordivano","startTime":59.55,"endTime":62.73,"body":"methodologies that veterinary"},{"speaker":"Stacey Cordivano","startTime":59.55,"endTime":62.73,"body":"organizations can apply to"},{"speaker":"Stacey Cordivano","startTime":62.73,"endTime":65.85,"body":"eliminate them. Ivan obtained"},{"speaker":"Stacey Cordivano","startTime":62.73,"endTime":65.85,"body":"his MBA in international"},{"speaker":"Stacey Cordivano","startTime":65.85,"endTime":69.69,"body":"Healthcare Management and today"},{"speaker":"Stacey Cordivano","startTime":65.85,"endTime":69.69,"body":"is leading VIS. Veterinary"},{"speaker":"Stacey Cordivano","startTime":69.69,"endTime":72.54,"body":"Integration Solutions is a"},{"speaker":"Stacey Cordivano","startTime":69.69,"endTime":72.54,"body":"company that helps veterinary"},{"speaker":"Stacey Cordivano","startTime":72.54,"endTime":76.38,"body":"groups systemize acquisition,"},{"speaker":"Stacey Cordivano","startTime":72.54,"endTime":76.38,"body":"integration and improvement of"},{"speaker":"Stacey Cordivano","startTime":76.38,"endTime":79.71,"body":"practices while preserving the"},{"speaker":"Stacey Cordivano","startTime":76.38,"endTime":79.71,"body":"employee experience. This"},{"speaker":"Stacey Cordivano","startTime":79.71,"endTime":82.68,"body":"discussion was certainly outside"},{"speaker":"Stacey Cordivano","startTime":79.71,"endTime":82.68,"body":"of my normal realm, but I"},{"speaker":"Stacey Cordivano","startTime":82.68,"endTime":86.43,"body":"learned a lot and I really"},{"speaker":"Stacey Cordivano","startTime":82.68,"endTime":86.43,"body":"appreciate Dr. Zak's insights on"},{"speaker":"Stacey Cordivano","startTime":86.43,"endTime":89.79,"body":"burnout and also corporate"},{"speaker":"Stacey Cordivano","startTime":86.43,"endTime":89.79,"body":"consolidation. I hope you find"},{"speaker":"Stacey Cordivano","startTime":89.79,"endTime":90.99,"body":"it as interesting as I did."},{"speaker":"Stacey Cordivano","startTime":96.33,"endTime":99.69,"body":"Questions about finances?"},{"speaker":"Stacey Cordivano","startTime":96.33,"endTime":99.69,"body":"Vincere Wealth Management is the"},{"speaker":"Stacey Cordivano","startTime":99.69,"endTime":103.05,"body":"solution. Isaiah Douglass is a"},{"speaker":"Stacey Cordivano","startTime":99.69,"endTime":103.05,"body":"partner of vincere wealth"},{"speaker":"Stacey Cordivano","startTime":103.05,"endTime":106.71,"body":"management and the host of the"},{"speaker":"Stacey Cordivano","startTime":103.05,"endTime":106.71,"body":"veterinarian success podcast. He"},{"speaker":"Stacey Cordivano","startTime":106.71,"endTime":109.86,"body":"is a fee only Certified"},{"speaker":"Stacey Cordivano","startTime":106.71,"endTime":109.86,"body":"Financial Planner. And he and"},{"speaker":"Stacey Cordivano","startTime":109.86,"endTime":113.4,"body":"the Vincere team are dedicated"},{"speaker":"Stacey Cordivano","startTime":109.86,"endTime":113.4,"body":"to serving veterinarians in all"},{"speaker":"Stacey Cordivano","startTime":113.4,"endTime":116.4,"body":"stages of their careers, then"},{"speaker":"Stacey Cordivano","startTime":113.4,"endTime":116.4,"body":"seer can assist you whether"},{"speaker":"Stacey Cordivano","startTime":116.4,"endTime":119.58,"body":"you're a new graduate getting"},{"speaker":"Stacey Cordivano","startTime":116.4,"endTime":119.58,"body":"started or an experienced that"},{"speaker":"Stacey Cordivano","startTime":119.58,"endTime":122.07,"body":"trying to navigate selling your"},{"speaker":"Stacey Cordivano","startTime":119.58,"endTime":122.07,"body":"clinic and moving into"},{"speaker":"Stacey Cordivano","startTime":122.07,"endTime":125.58,"body":"retirement, you have enough"},{"speaker":"Stacey Cordivano","startTime":122.07,"endTime":125.58,"body":"stress in your life, finances no"},{"speaker":"Stacey Cordivano","startTime":125.58,"endTime":129.18,"body":"longer need to be on that list,"},{"speaker":"Stacey Cordivano","startTime":125.58,"endTime":129.18,"body":"you can find a link to download"},{"speaker":"Stacey Cordivano","startTime":129.18,"endTime":132.0,"body":"their free resource called a"},{"speaker":"Stacey Cordivano","startTime":129.18,"endTime":132.0,"body":"financial guide for"},{"speaker":"Stacey Cordivano","startTime":132.0,"endTime":135.87,"body":"veterinarians on my website at"},{"speaker":"Stacey Cordivano","startTime":132.0,"endTime":135.87,"body":"thewholeveterinarian.com/resources."},{"speaker":"Stacey Cordivano","startTime":137.55,"endTime":140.37,"body":"Thanks again to Isaiah and"},{"speaker":"Stacey Cordivano","startTime":137.55,"endTime":140.37,"body":"Vincere Wealth Management for"},{"speaker":"Stacey Cordivano","startTime":140.37,"endTime":142.23,"body":"their support. And now enjoy the"},{"speaker":"Stacey Cordivano","startTime":140.37,"endTime":142.23,"body":"show."},{"speaker":"Stacey Cordivano","startTime":149.91,"endTime":152.76,"body":"Ivan, thanks so much for taking"},{"speaker":"Stacey Cordivano","startTime":149.91,"endTime":152.76,"body":"some time to sit down and chat"},{"speaker":"Stacey Cordivano","startTime":152.76,"endTime":154.14,"body":"with me today. How are you?"},{"speaker":"Ivan Zak","startTime":154.68,"endTime":156.12,"body":"I'm good. Thank you"},{"speaker":"Ivan Zak","startTime":154.68,"endTime":156.12,"body":"for having me."},{"speaker":"Stacey Cordivano","startTime":156.42,"endTime":159.72,"body":"So I believe I"},{"speaker":"Stacey Cordivano","startTime":156.42,"endTime":159.72,"body":"recently heard you say that you"},{"speaker":"Stacey Cordivano","startTime":159.72,"endTime":164.16,"body":"are dedicating the next 10 years"},{"speaker":"Stacey Cordivano","startTime":159.72,"endTime":164.16,"body":"of your career to combating"},{"speaker":"Stacey Cordivano","startTime":164.16,"endTime":166.32,"body":"burnout in the veterinary field."},{"speaker":"Stacey Cordivano","startTime":164.16,"endTime":166.32,"body":"Is that correct?"},{"speaker":"Ivan Zak","startTime":166.54,"endTime":169.57,"body":"Well, I'm estimating"},{"speaker":"Ivan Zak","startTime":166.54,"endTime":169.57,"body":"10, but many factors"},{"speaker":"Ivan Zak","startTime":169.6,"endTime":173.26,"body":"involved...if I'll be alive and"},{"speaker":"Ivan Zak","startTime":169.6,"endTime":173.26,"body":"but I think that it's a big"},{"speaker":"Ivan Zak","startTime":173.26,"endTime":176.83,"body":"enough chapter sort of over your"},{"speaker":"Ivan Zak","startTime":173.26,"endTime":176.83,"body":"life and career. And I think I"},{"speaker":"Ivan Zak","startTime":176.83,"endTime":180.04,"body":"went through this training that"},{"speaker":"Ivan Zak","startTime":176.83,"endTime":180.04,"body":"was on flow. And if you're"},{"speaker":"Ivan Zak","startTime":180.04,"endTime":182.83,"body":"familiar with the concept of"},{"speaker":"Ivan Zak","startTime":180.04,"endTime":182.83,"body":"flow and the happiness"},{"speaker":"Ivan Zak","startTime":182.86,"endTime":185.71,"body":"associated with how much flow"},{"speaker":"Ivan Zak","startTime":182.86,"endTime":185.71,"body":"you have in life, but I went"},{"speaker":"Ivan Zak","startTime":185.71,"endTime":188.11,"body":"through that training,"},{"speaker":"Ivan Zak","startTime":185.71,"endTime":188.11,"body":"specifically in sort of anti"},{"speaker":"Ivan Zak","startTime":188.14,"endTime":192.01,"body":"burnout as well. And we needed"},{"speaker":"Ivan Zak","startTime":188.14,"endTime":192.01,"body":"to set the massive"},{"speaker":"Ivan Zak","startTime":192.01,"endTime":195.28,"body":"transformative goal for"},{"speaker":"Ivan Zak","startTime":192.01,"endTime":195.28,"body":"yourself. So for me, it is"},{"speaker":"Ivan Zak","startTime":195.49,"endTime":198.52,"body":"trying to combat burnout in the"},{"speaker":"Ivan Zak","startTime":195.49,"endTime":198.52,"body":"veterinary domain. That's what I"},{"speaker":"Ivan Zak","startTime":198.52,"endTime":198.91,"body":"want to do."},{"speaker":"Stacey Cordivano","startTime":199.18,"endTime":201.82,"body":"Amazing. So"},{"speaker":"Stacey Cordivano","startTime":199.18,"endTime":201.82,"body":"with that little tidbit and"},{"speaker":"Stacey Cordivano","startTime":201.82,"endTime":204.52,"body":"listeners minds, can you tell us"},{"speaker":"Stacey Cordivano","startTime":201.82,"endTime":204.52,"body":"a little bit more about your"},{"speaker":"Stacey Cordivano","startTime":204.52,"endTime":207.25,"body":"background, and then a little"},{"speaker":"Stacey Cordivano","startTime":204.52,"endTime":207.25,"body":"bit more about how you got to"},{"speaker":"Stacey Cordivano","startTime":207.25,"endTime":208.48,"body":"this place in your career?"},{"speaker":"Ivan Zak","startTime":208.51,"endTime":212.23,"body":"Yeah, so vet by trade,"},{"speaker":"Ivan Zak","startTime":208.51,"endTime":212.23,"body":"originally from Ukraine, and I"},{"speaker":"Ivan Zak","startTime":212.23,"endTime":216.01,"body":"repeated the training in Canada,"},{"speaker":"Ivan Zak","startTime":212.23,"endTime":216.01,"body":"because nobody cares about"},{"speaker":"Ivan Zak","startTime":216.01,"endTime":219.61,"body":"Ukrainian training, and then"},{"speaker":"Ivan Zak","startTime":216.01,"endTime":219.61,"body":"somehow ended up building the"},{"speaker":"Ivan Zak","startTime":219.61,"endTime":224.26,"body":"first diagnostic lab in Russia,"},{"speaker":"Ivan Zak","startTime":219.61,"endTime":224.26,"body":"came back to Canada worked for"},{"speaker":"Ivan Zak","startTime":224.26,"endTime":228.49,"body":"12 years in your small animal,"},{"speaker":"Ivan Zak","startTime":224.26,"endTime":228.49,"body":"really respect to equine"},{"speaker":"Ivan Zak","startTime":228.52,"endTime":231.7,"body":"practitioners like yourself, but"},{"speaker":"Ivan Zak","startTime":228.52,"endTime":231.7,"body":"I'm afraid of horses and did"},{"speaker":"Ivan Zak","startTime":231.7,"endTime":236.11,"body":"that for about 12 years. Did a"},{"speaker":"Ivan Zak","startTime":231.7,"endTime":236.11,"body":"lot of locums, burned out and"},{"speaker":"Ivan Zak","startTime":236.38,"endTime":238.45,"body":"had to leave the profession for"},{"speaker":"Ivan Zak","startTime":236.38,"endTime":238.45,"body":"about six months seek"},{"speaker":"Ivan Zak","startTime":238.45,"endTime":241.99,"body":"professional help. I was in a"},{"speaker":"Ivan Zak","startTime":238.45,"endTime":241.99,"body":"pretty dark place, got through"},{"speaker":"Ivan Zak","startTime":241.99,"endTime":246.46,"body":"it. And then at some point,"},{"speaker":"Ivan Zak","startTime":241.99,"endTime":246.46,"body":"shifted gears and wanted to"},{"speaker":"Ivan Zak","startTime":246.46,"endTime":249.79,"body":"solve problems in the workflow."},{"speaker":"Ivan Zak","startTime":246.46,"endTime":249.79,"body":"So I built a product called"},{"speaker":"Ivan Zak","startTime":249.79,"endTime":253.33,"body":"Smartflow. Some listeners may"},{"speaker":"Ivan Zak","startTime":249.79,"endTime":253.33,"body":"know it helps with the"},{"speaker":"Ivan Zak","startTime":253.39,"endTime":256.42,"body":"efficiency and the workflow in"},{"speaker":"Ivan Zak","startTime":253.39,"endTime":256.42,"body":"the missionary emergencies and"},{"speaker":"Ivan Zak","startTime":256.42,"endTime":260.86,"body":"big hospitals and then sold it"},{"speaker":"Ivan Zak","startTime":256.42,"endTime":260.86,"body":"to I worked as a general manager"},{"speaker":"Ivan Zak","startTime":260.86,"endTime":265.72,"body":"of their software division, and"},{"speaker":"Ivan Zak","startTime":260.86,"endTime":265.72,"body":"then left itix finished my MBA"},{"speaker":"Ivan Zak","startTime":265.96,"endTime":270.46,"body":"focused on burnout in the thesis"},{"speaker":"Ivan Zak","startTime":265.96,"endTime":270.46,"body":"for the dissertation. And then"},{"speaker":"Ivan Zak","startTime":270.46,"endTime":273.7,"body":"now I'm running a company called"},{"speaker":"Ivan Zak","startTime":270.46,"endTime":273.7,"body":"Veterinary Integration Solutions"},{"speaker":"Ivan Zak","startTime":273.7,"endTime":277.72,"body":"that focuses on optimizing"},{"speaker":"Ivan Zak","startTime":273.7,"endTime":277.72,"body":"veterinary consolidators with"},{"speaker":"Ivan Zak","startTime":277.75,"endTime":281.05,"body":"the burnout prevention in mind,"},{"speaker":"Ivan Zak","startTime":277.75,"endTime":281.05,"body":"which I think is really relevant"},{"speaker":"Ivan Zak","startTime":281.05,"endTime":284.41,"body":"these days for both business and"},{"speaker":"Ivan Zak","startTime":281.05,"endTime":284.41,"body":"the wellbeing of veterinarians."},{"speaker":"Stacey Cordivano","startTime":284.44,"endTime":287.5,"body":"For sure. I do"},{"speaker":"Stacey Cordivano","startTime":284.44,"endTime":287.5,"body":"want to get into how your"},{"speaker":"Stacey Cordivano","startTime":287.5,"endTime":292.15,"body":"company does that. But first, I"},{"speaker":"Stacey Cordivano","startTime":287.5,"endTime":292.15,"body":"was hoping you could talk a"},{"speaker":"Stacey Cordivano","startTime":292.15,"endTime":295.36,"body":"little bit about the burnout"},{"speaker":"Stacey Cordivano","startTime":292.15,"endTime":295.36,"body":"study you did for your MBA and"},{"speaker":"Stacey Cordivano","startTime":295.36,"endTime":297.07,"body":"sort of some of the results you"},{"speaker":"Stacey Cordivano","startTime":295.36,"endTime":297.07,"body":"found"},{"speaker":"Ivan Zak","startTime":297.33,"endTime":300.96,"body":"My goal there was to a"},{"speaker":"Ivan Zak","startTime":297.33,"endTime":300.96,"body":"understand Are we burned out?"},{"speaker":"Ivan Zak","startTime":301.11,"endTime":303.66,"body":"Because everybody talks about"},{"speaker":"Ivan Zak","startTime":301.11,"endTime":303.66,"body":"it? Obviously, it's a very"},{"speaker":"Ivan Zak","startTime":303.66,"endTime":306.99,"body":"important topic. But I just"},{"speaker":"Ivan Zak","startTime":303.66,"endTime":306.99,"body":"wanted to say, are we or are we"},{"speaker":"Ivan Zak","startTime":306.99,"endTime":309.63,"body":"not? Is it like a shark attack"},{"speaker":"Ivan Zak","startTime":306.99,"endTime":309.63,"body":"that everybody hears about? And"},{"speaker":"Ivan Zak","startTime":309.63,"endTime":312.03,"body":"it's big news, but it's"},{"speaker":"Ivan Zak","startTime":309.63,"endTime":312.03,"body":"statistically irrelevant, or are"},{"speaker":"Ivan Zak","startTime":312.03,"endTime":314.94,"body":"we burned out? So that was"},{"speaker":"Ivan Zak","startTime":312.03,"endTime":314.94,"body":"number one question I wanted to"},{"speaker":"Ivan Zak","startTime":314.94,"endTime":319.35,"body":"answer. And then just to get a"},{"speaker":"Ivan Zak","startTime":314.94,"endTime":319.35,"body":"little bit of into detail, what"},{"speaker":"Ivan Zak","startTime":319.35,"endTime":324.3,"body":"age is more involved in what"},{"speaker":"Ivan Zak","startTime":319.35,"endTime":324.3,"body":"part of the veterinary clinic or"},{"speaker":"Ivan Zak","startTime":324.3,"endTime":327.27,"body":"profession, because everybody's"},{"speaker":"Ivan Zak","startTime":324.3,"endTime":327.27,"body":"talking about veterinarians, but"},{"speaker":"Ivan Zak","startTime":327.27,"endTime":330.39,"body":"as we found out, it's actually"},{"speaker":"Ivan Zak","startTime":327.27,"endTime":330.39,"body":"technicians that are burned out"},{"speaker":"Ivan Zak","startTime":330.39,"endTime":333.78,"body":"more than the veterinarians. And"},{"speaker":"Ivan Zak","startTime":330.39,"endTime":333.78,"body":"what was also surprising to me,"},{"speaker":"Ivan Zak","startTime":334.05,"endTime":337.89,"body":"that younger veterinarians"},{"speaker":"Ivan Zak","startTime":334.05,"endTime":337.89,"body":"around 30 plus are burnout more"},{"speaker":"Ivan Zak","startTime":337.89,"endTime":341.73,"body":"than more senior and sort of"},{"speaker":"Ivan Zak","startTime":337.89,"endTime":341.73,"body":"baby boomers generation. So yes,"},{"speaker":"Ivan Zak","startTime":341.73,"endTime":344.88,"body":"we are burned out, the younger"},{"speaker":"Ivan Zak","startTime":341.73,"endTime":344.88,"body":"vets are more predisposed. And"},{"speaker":"Ivan Zak","startTime":344.88,"endTime":348.0,"body":"then the techs are more burned"},{"speaker":"Ivan Zak","startTime":344.88,"endTime":348.0,"body":"outn than that. So those were"},{"speaker":"Ivan Zak","startTime":348.0,"endTime":350.82,"body":"the findings in dissertation"},{"speaker":"Ivan Zak","startTime":348.0,"endTime":350.82,"body":"that was sort of the research"},{"speaker":"Ivan Zak","startTime":350.82,"endTime":353.58,"body":"part. And then I was trying to"},{"speaker":"Ivan Zak","startTime":350.82,"endTime":353.58,"body":"find the business methodologies"},{"speaker":"Ivan Zak","startTime":353.61,"endTime":356.91,"body":"that other industries apply in"},{"speaker":"Ivan Zak","startTime":353.61,"endTime":356.91,"body":"specifically human healthcare."},{"speaker":"Ivan Zak","startTime":356.91,"endTime":359.31,"body":"And I spent some time"},{"speaker":"Ivan Zak","startTime":356.91,"endTime":359.31,"body":"researching that, and I found"},{"speaker":"Ivan Zak","startTime":359.31,"endTime":362.91,"body":"LEAN is one of them. And then I"},{"speaker":"Ivan Zak","startTime":359.31,"endTime":362.91,"body":"hypothesize, maybe by applying"},{"speaker":"Ivan Zak","startTime":362.91,"endTime":365.82,"body":"some sort of management"},{"speaker":"Ivan Zak","startTime":362.91,"endTime":365.82,"body":"methodologies, we could prevent"},{"speaker":"Ivan Zak","startTime":365.82,"endTime":367.41,"body":"burnout. So that was sort of the"},{"speaker":"Ivan Zak","startTime":365.82,"endTime":367.41,"body":"study."},{"speaker":"Stacey Cordivano","startTime":367.68,"endTime":372.57,"body":"Great. So any"},{"speaker":"Stacey Cordivano","startTime":367.68,"endTime":372.57,"body":"indications or further insight"},{"speaker":"Stacey Cordivano","startTime":372.57,"endTime":376.89,"body":"into why younger veterinarians"},{"speaker":"Stacey Cordivano","startTime":372.57,"endTime":376.89,"body":"are more predisposed to burnout?"},{"speaker":"Ivan Zak","startTime":377.14,"endTime":381.34,"body":"Any research usually"},{"speaker":"Ivan Zak","startTime":377.14,"endTime":381.34,"body":"leads to more research. So I"},{"speaker":"Ivan Zak","startTime":381.34,"endTime":383.62,"body":"think that this is an"},{"speaker":"Ivan Zak","startTime":381.34,"endTime":383.62,"body":"opportunity. I'm trying to do"},{"speaker":"Ivan Zak","startTime":383.62,"endTime":386.56,"body":"this this year again, and do a"},{"speaker":"Ivan Zak","startTime":383.62,"endTime":386.56,"body":"little bit of a different slice"},{"speaker":"Ivan Zak","startTime":386.56,"endTime":389.44,"body":"with different questions. But"},{"speaker":"Ivan Zak","startTime":386.56,"endTime":389.44,"body":"using similar tools, we use"},{"speaker":"Ivan Zak","startTime":389.44,"endTime":394.21,"body":"professional fulfillment index"},{"speaker":"Ivan Zak","startTime":389.44,"endTime":394.21,"body":"(PFI) and that was designed in"},{"speaker":"Ivan Zak","startTime":394.21,"endTime":399.49,"body":"Stanford. And we didn't ask the"},{"speaker":"Ivan Zak","startTime":394.21,"endTime":399.49,"body":"reasons, but I have hypothesis"},{"speaker":"Ivan Zak","startTime":399.49,"endTime":401.38,"body":"that I would like to prove. And"},{"speaker":"Ivan Zak","startTime":399.49,"endTime":401.38,"body":"I think that younger"},{"speaker":"Ivan Zak","startTime":401.38,"endTime":404.32,"body":"veterinarians, to me, it is"},{"speaker":"Ivan Zak","startTime":401.38,"endTime":404.32,"body":"something to do with goal"},{"speaker":"Ivan Zak","startTime":404.32,"endTime":409.09,"body":"setting. I actually think that"},{"speaker":"Ivan Zak","startTime":404.32,"endTime":409.09,"body":"veterinarians are extremely goal"},{"speaker":"Ivan Zak","startTime":409.09,"endTime":414.04,"body":"oriented people. And it's a very"},{"speaker":"Ivan Zak","startTime":409.09,"endTime":414.04,"body":"refined selective process since"},{"speaker":"Ivan Zak","startTime":414.04,"endTime":417.73,"body":"the time that you are deciding"},{"speaker":"Ivan Zak","startTime":414.04,"endTime":417.73,"body":"to be a vet, because I'm sure"},{"speaker":"Ivan Zak","startTime":417.73,"endTime":420.19,"body":"you heard it from everybody, you"},{"speaker":"Ivan Zak","startTime":417.73,"endTime":420.19,"body":"talked to all I want it to be a"},{"speaker":"Ivan Zak","startTime":420.19,"endTime":422.86,"body":"bit when I was 10 years old, or"},{"speaker":"Ivan Zak","startTime":420.19,"endTime":422.86,"body":"something like that. And those"},{"speaker":"Ivan Zak","startTime":422.86,"endTime":425.32,"body":"that are veterinarians, a lot of"},{"speaker":"Ivan Zak","startTime":422.86,"endTime":425.32,"body":"them say that I decided to be a"},{"speaker":"Ivan Zak","startTime":425.32,"endTime":428.71,"body":"vet when I was eight. And if you"},{"speaker":"Ivan Zak","startTime":425.32,"endTime":428.71,"body":"think about the goal setting of"},{"speaker":"Ivan Zak","startTime":428.71,"endTime":433.06,"body":"that child, to actually go"},{"speaker":"Ivan Zak","startTime":428.71,"endTime":433.06,"body":"through all of that finish high"},{"speaker":"Ivan Zak","startTime":433.06,"endTime":437.35,"body":"school with great marks get into"},{"speaker":"Ivan Zak","startTime":433.06,"endTime":437.35,"body":"a bachelor in sciences do really"},{"speaker":"Ivan Zak","startTime":437.35,"endTime":442.09,"body":"well there apply 10 to 13"},{"speaker":"Ivan Zak","startTime":437.35,"endTime":442.09,"body":"candidates proceed. Hardest"},{"speaker":"Ivan Zak","startTime":442.12,"endTime":446.44,"body":"school comparable to med school"},{"speaker":"Ivan Zak","startTime":442.12,"endTime":446.44,"body":"and the law school and then"},{"speaker":"Ivan Zak","startTime":446.44,"endTime":450.58,"body":"graduating. So that goal was 15"},{"speaker":"Ivan Zak","startTime":446.44,"endTime":450.58,"body":"years ahead of you. And when you"},{"speaker":"Ivan Zak","startTime":450.58,"endTime":453.82,"body":"hit that goal, and you show up"},{"speaker":"Ivan Zak","startTime":450.58,"endTime":453.82,"body":"in the exam room, every day"},{"speaker":"Ivan Zak","startTime":453.82,"endTime":457.12,"body":"after that, and it's rinse and"},{"speaker":"Ivan Zak","startTime":453.82,"endTime":457.12,"body":"repeat every single day like a"},{"speaker":"Ivan Zak","startTime":457.21,"endTime":461.41,"body":"groundhog day. I think that"},{"speaker":"Ivan Zak","startTime":457.21,"endTime":461.41,"body":"because we don't set the goals"},{"speaker":"Ivan Zak","startTime":461.41,"endTime":465.37,"body":"or help the students to set the"},{"speaker":"Ivan Zak","startTime":461.41,"endTime":465.37,"body":"goals beyond graduation. I think"},{"speaker":"Ivan Zak","startTime":465.37,"endTime":468.4,"body":"this is where we fall off the"},{"speaker":"Ivan Zak","startTime":465.37,"endTime":468.4,"body":"cliff. And if you'll see it,"},{"speaker":"Ivan Zak","startTime":468.4,"endTime":471.85,"body":"it's about first sort of five"},{"speaker":"Ivan Zak","startTime":468.4,"endTime":471.85,"body":"years into graduation. Yes, it's"},{"speaker":"Ivan Zak","startTime":471.85,"endTime":474.64,"body":"fun for the first two, three"},{"speaker":"Ivan Zak","startTime":471.85,"endTime":474.64,"body":"years when you're seeing cases"},{"speaker":"Ivan Zak","startTime":474.64,"endTime":478.24,"body":"that you learned about in"},{"speaker":"Ivan Zak","startTime":474.64,"endTime":478.24,"body":"school. After that I preferred"},{"speaker":"Ivan Zak","startTime":478.27,"endTime":481.06,"body":"emergency medicine because it's"},{"speaker":"Ivan Zak","startTime":478.27,"endTime":481.06,"body":"different. But after you cut,"},{"speaker":"Ivan Zak","startTime":481.06,"endTime":483.88,"body":"you know, 50 or 100 spleens out"},{"speaker":"Ivan Zak","startTime":481.06,"endTime":483.88,"body":"it's not different. It's the"},{"speaker":"Ivan Zak","startTime":483.88,"endTime":487.06,"body":"same. There's other factors. I"},{"speaker":"Ivan Zak","startTime":483.88,"endTime":487.06,"body":"mean, burnout is not a single"},{"speaker":"Ivan Zak","startTime":487.06,"endTime":490.39,"body":"factor. But I think that the"},{"speaker":"Ivan Zak","startTime":487.06,"endTime":490.39,"body":"goal setting is very important"},{"speaker":"Ivan Zak","startTime":490.39,"endTime":493.18,"body":"component of positive"},{"speaker":"Ivan Zak","startTime":490.39,"endTime":493.18,"body":"psychology. And if we don't"},{"speaker":"Ivan Zak","startTime":493.18,"endTime":496.75,"body":"teach young veterinarians how to"},{"speaker":"Ivan Zak","startTime":493.18,"endTime":496.75,"body":"set goals or help them when we"},{"speaker":"Ivan Zak","startTime":496.75,"endTime":499.57,"body":"hire them, I think this is one"},{"speaker":"Ivan Zak","startTime":496.75,"endTime":499.57,"body":"of the main reasons but this is"},{"speaker":"Ivan Zak","startTime":499.57,"endTime":502.57,"body":"a hypothesis. This is not"},{"speaker":"Ivan Zak","startTime":499.57,"endTime":502.57,"body":"scientifically proven. I am"},{"speaker":"Ivan Zak","startTime":502.57,"endTime":505.39,"body":"working on trying to prove that,"},{"speaker":"Ivan Zak","startTime":502.57,"endTime":505.39,"body":"but that's sort of what I think."},{"speaker":"Stacey Cordivano","startTime":505.0,"endTime":507.28,"body":"Yeah, that's"},{"speaker":"Stacey Cordivano","startTime":505.0,"endTime":507.28,"body":"really interesting. I can"},{"speaker":"Stacey Cordivano","startTime":507.31,"endTime":510.28,"body":"definitely personally relate to"},{"speaker":"Stacey Cordivano","startTime":507.31,"endTime":510.28,"body":"that. A lot of the people I've"},{"speaker":"Stacey Cordivano","startTime":510.28,"endTime":513.79,"body":"talked to on this podcast that"},{"speaker":"Stacey Cordivano","startTime":510.28,"endTime":513.79,"body":"five year mark is a rough mark"},{"speaker":"Stacey Cordivano","startTime":513.79,"endTime":517.18,"body":"for them. For me personally,"},{"speaker":"Stacey Cordivano","startTime":513.79,"endTime":517.18,"body":"mine was pushed back a little"},{"speaker":"Stacey Cordivano","startTime":517.18,"endTime":520.21,"body":"bit, I think, because I opened"},{"speaker":"Stacey Cordivano","startTime":517.18,"endTime":520.21,"body":"my own practice. So there was a"},{"speaker":"Stacey Cordivano","startTime":520.21,"endTime":523.54,"body":"lot of goal setting within that"},{"speaker":"Stacey Cordivano","startTime":520.21,"endTime":523.54,"body":"earlier than I had expected in"},{"speaker":"Stacey Cordivano","startTime":523.54,"endTime":526.39,"body":"my career, mostly because of the"},{"speaker":"Stacey Cordivano","startTime":523.54,"endTime":526.39,"body":"time I graduated around the"},{"speaker":"Stacey Cordivano","startTime":526.39,"endTime":530.32,"body":"recession. But when I hit the"},{"speaker":"Stacey Cordivano","startTime":526.39,"endTime":530.32,"body":"eight to 10 year mark of my"},{"speaker":"Stacey Cordivano","startTime":530.32,"endTime":533.86,"body":"practice, I was really kind of"},{"speaker":"Stacey Cordivano","startTime":530.32,"endTime":533.86,"body":"floundering. And it wasn't until"},{"speaker":"Stacey Cordivano","startTime":533.86,"endTime":537.79,"body":"I sort of discovered some new"},{"speaker":"Stacey Cordivano","startTime":533.86,"endTime":537.79,"body":"goals outside of work that I"},{"speaker":"Stacey Cordivano","startTime":537.79,"endTime":542.17,"body":"found myself in a happier place."},{"speaker":"Stacey Cordivano","startTime":537.79,"endTime":542.17,"body":"So I anecdotally support your"},{"speaker":"Stacey Cordivano","startTime":542.2,"endTime":542.95,"body":"hypothesis."},{"speaker":"Ivan Zak","startTime":544.0,"endTime":544.48,"body":"Thank you."},{"speaker":"Stacey Cordivano","startTime":544.51,"endTime":549.25,"body":"So as far as"},{"speaker":"Stacey Cordivano","startTime":544.51,"endTime":549.25,"body":"the other structures you pulled"},{"speaker":"Stacey Cordivano","startTime":549.25,"endTime":552.85,"body":"from human health care, the lean"},{"speaker":"Stacey Cordivano","startTime":549.25,"endTime":552.85,"body":"strategy, can you talk a little"},{"speaker":"Stacey Cordivano","startTime":552.85,"endTime":555.4,"body":"bit about what that is and how"},{"speaker":"Stacey Cordivano","startTime":552.85,"endTime":555.4,"body":"it might apply to veterinary"},{"speaker":"Stacey Cordivano","startTime":555.4,"endTime":555.91,"body":"medicine."},{"speaker":"Ivan Zak","startTime":556.11,"endTime":558.93,"body":"So I started thinking"},{"speaker":"Ivan Zak","startTime":556.11,"endTime":558.93,"body":"about this burnout. I didn't"},{"speaker":"Ivan Zak","startTime":558.93,"endTime":561.09,"body":"know what to do with it, but it"},{"speaker":"Ivan Zak","startTime":558.93,"endTime":561.09,"body":"was sort of intuitively"},{"speaker":"Ivan Zak","startTime":561.09,"endTime":563.76,"body":"something I want to learn about."},{"speaker":"Ivan Zak","startTime":561.09,"endTime":563.76,"body":"And then I thought, How do I"},{"speaker":"Ivan Zak","startTime":563.76,"endTime":567.75,"body":"find about different things they"},{"speaker":"Ivan Zak","startTime":563.76,"endTime":567.75,"body":"do in human medicine. But when I"},{"speaker":"Ivan Zak","startTime":567.75,"endTime":570.9,"body":"built Smartflow, I was thinking"},{"speaker":"Ivan Zak","startTime":567.75,"endTime":570.9,"body":"a lot about the workflows. And"},{"speaker":"Ivan Zak","startTime":570.9,"endTime":574.8,"body":"then I thought I came on to"},{"speaker":"Ivan Zak","startTime":570.9,"endTime":574.8,"body":"something new, because I was"},{"speaker":"Ivan Zak","startTime":574.83,"endTime":577.77,"body":"eliminating sort of stupid steps"},{"speaker":"Ivan Zak","startTime":574.83,"endTime":577.77,"body":"in the workflows in the"},{"speaker":"Ivan Zak","startTime":577.77,"endTime":581.94,"body":"hospitals. And it turns out that"},{"speaker":"Ivan Zak","startTime":577.77,"endTime":581.94,"body":"Henry Ford did it before me. So"},{"speaker":"Ivan Zak","startTime":581.94,"endTime":585.75,"body":"there was no discovery there."},{"speaker":"Ivan Zak","startTime":581.94,"endTime":585.75,"body":"And then taiichi Ohno in Toyota,"},{"speaker":"Ivan Zak","startTime":585.75,"endTime":590.1,"body":"so it's really the sort of lean"},{"speaker":"Ivan Zak","startTime":585.75,"endTime":590.1,"body":"methodology that Ford and Toyota"},{"speaker":"Ivan Zak","startTime":590.1,"endTime":594.18,"body":"used and then it spread to other"},{"speaker":"Ivan Zak","startTime":590.1,"endTime":594.18,"body":"industries. And then it came to"},{"speaker":"Ivan Zak","startTime":594.18,"endTime":598.05,"body":"healthcare and then in"},{"speaker":"Ivan Zak","startTime":594.18,"endTime":598.05,"body":"healthcare, some other countries"},{"speaker":"Ivan Zak","startTime":598.05,"endTime":601.86,"body":"implemented and it didn't go"},{"speaker":"Ivan Zak","startTime":598.05,"endTime":601.86,"body":"well. So The NHS in the UK,"},{"speaker":"Ivan Zak","startTime":601.86,"endTime":604.86,"body":"which is a sort of centralized"},{"speaker":"Ivan Zak","startTime":601.86,"endTime":604.86,"body":"and the social medicine like we"},{"speaker":"Ivan Zak","startTime":604.86,"endTime":608.43,"body":"have in Canada. They did it but"},{"speaker":"Ivan Zak","startTime":604.86,"endTime":608.43,"body":"it left a bad taste because they"},{"speaker":"Ivan Zak","startTime":608.43,"endTime":611.91,"body":"literally thought more about the"},{"speaker":"Ivan Zak","startTime":608.43,"endTime":611.91,"body":"waist cutting, which turned out"},{"speaker":"Ivan Zak","startTime":611.91,"endTime":616.98,"body":"to be people is the main goal of"},{"speaker":"Ivan Zak","startTime":611.91,"endTime":616.98,"body":"it. So I met with a gentleman,"},{"speaker":"Ivan Zak","startTime":617.1,"endTime":622.32,"body":"John Toussaint, who was the CEO"},{"speaker":"Ivan Zak","startTime":617.1,"endTime":622.32,"body":"of Wisconsin healthcare system"},{"speaker":"Ivan Zak","startTime":622.32,"endTime":625.83,"body":"for a while he also wanted to"},{"speaker":"Ivan Zak","startTime":622.32,"endTime":625.83,"body":"implement something at scale to"},{"speaker":"Ivan Zak","startTime":625.83,"endTime":628.77,"body":"motivate people. And he"},{"speaker":"Ivan Zak","startTime":625.83,"endTime":628.77,"body":"converted lean from the"},{"speaker":"Ivan Zak","startTime":628.77,"endTime":631.77,"body":"manufacturing industry and had"},{"speaker":"Ivan Zak","startTime":628.77,"endTime":631.77,"body":"specialists kind of help him in"},{"speaker":"Ivan Zak","startTime":631.77,"endTime":635.55,"body":"that. And it worked. And it"},{"speaker":"Ivan Zak","startTime":631.77,"endTime":635.55,"body":"worked well for some time. But"},{"speaker":"Ivan Zak","startTime":635.55,"endTime":638.85,"body":"then after two, three years ago,"},{"speaker":"Ivan Zak","startTime":635.55,"endTime":638.85,"body":"it wasn't working. So he decided"},{"speaker":"Ivan Zak","startTime":638.85,"endTime":643.08,"body":"to redesign lean from other"},{"speaker":"Ivan Zak","startTime":638.85,"endTime":643.08,"body":"industries into more principle"},{"speaker":"Ivan Zak","startTime":643.08,"endTime":648.57,"body":"driven management system. And a"},{"speaker":"Ivan Zak","startTime":643.08,"endTime":648.57,"body":"lot of those principles really"},{"speaker":"Ivan Zak","startTime":648.57,"endTime":652.92,"body":"helped to sort of redefine how"},{"speaker":"Ivan Zak","startTime":648.57,"endTime":652.92,"body":"people look at General"},{"speaker":"Ivan Zak","startTime":652.92,"endTime":657.18,"body":"leadership. And there's six main"},{"speaker":"Ivan Zak","startTime":652.92,"endTime":657.18,"body":"principles that he introduced."},{"speaker":"Ivan Zak","startTime":657.24,"endTime":661.29,"body":"And the one that really, really"},{"speaker":"Ivan Zak","startTime":657.24,"endTime":661.29,"body":"resonated with me was that lean"},{"speaker":"Ivan Zak","startTime":661.29,"endTime":664.74,"body":"is the respect for people that"},{"speaker":"Ivan Zak","startTime":661.29,"endTime":664.74,"body":"do the work, the most important"},{"speaker":"Ivan Zak","startTime":664.74,"endTime":667.89,"body":"thing, especially in healthcare,"},{"speaker":"Ivan Zak","startTime":664.74,"endTime":667.89,"body":"there's such a bit hierarchy of"},{"speaker":"Ivan Zak","startTime":667.92,"endTime":671.31,"body":"management that people at the"},{"speaker":"Ivan Zak","startTime":667.92,"endTime":671.31,"body":"sea level, they don't know how"},{"speaker":"Ivan Zak","startTime":671.31,"endTime":674.4,"body":"those nurses or how those"},{"speaker":"Ivan Zak","startTime":671.31,"endTime":674.4,"body":"doctors are doing their day to"},{"speaker":"Ivan Zak","startTime":674.4,"endTime":676.89,"body":"day work. So one of the things"},{"speaker":"Ivan Zak","startTime":674.4,"endTime":676.89,"body":"that they do, they visit,"},{"speaker":"Ivan Zak","startTime":677.25,"endTime":681.06,"body":"basically the floor and the CEO,"},{"speaker":"Ivan Zak","startTime":677.25,"endTime":681.06,"body":"I've been in Boston General,"},{"speaker":"Ivan Zak","startTime":681.06,"endTime":683.94,"body":"I've been in San Francisco"},{"speaker":"Ivan Zak","startTime":681.06,"endTime":683.94,"body":"General Hospital, they use lean"},{"speaker":"Ivan Zak","startTime":683.94,"endTime":686.55,"body":"at all the levels of"},{"speaker":"Ivan Zak","startTime":683.94,"endTime":686.55,"body":"organization, their CEO does"},{"speaker":"Ivan Zak","startTime":686.55,"endTime":691.26,"body":"once a week walk with the stand"},{"speaker":"Ivan Zak","startTime":686.55,"endTime":691.26,"body":"up in the morning hurdles, the"},{"speaker":"Ivan Zak","startTime":691.26,"endTime":694.05,"body":"stand up meetings, and they"},{"speaker":"Ivan Zak","startTime":691.26,"endTime":694.05,"body":"listen to what's happening. They"},{"speaker":"Ivan Zak","startTime":694.05,"endTime":697.14,"body":"understand how people do the"},{"speaker":"Ivan Zak","startTime":694.05,"endTime":697.14,"body":"work. So the system is really"},{"speaker":"Ivan Zak","startTime":697.14,"endTime":700.77,"body":"understanding how do the"},{"speaker":"Ivan Zak","startTime":697.14,"endTime":700.77,"body":"frontline people that don't mean"},{"speaker":"Ivan Zak","startTime":700.77,"endTime":703.77,"body":"front desk frontline, like"},{"speaker":"Ivan Zak","startTime":700.77,"endTime":703.77,"body":"doctors, nurses? And how do they"},{"speaker":"Ivan Zak","startTime":703.77,"endTime":707.07,"body":"do their work? So management can"},{"speaker":"Ivan Zak","startTime":703.77,"endTime":707.07,"body":"understand that? And then how do"},{"speaker":"Ivan Zak","startTime":707.07,"endTime":710.4,"body":"they news of changes and"},{"speaker":"Ivan Zak","startTime":707.07,"endTime":710.4,"body":"continuous improvement? trickle"},{"speaker":"Ivan Zak","startTime":710.46,"endTime":713.79,"body":"up the hierarchy tree is very"},{"speaker":"Ivan Zak","startTime":710.46,"endTime":713.79,"body":"interesting. I visited a"},{"speaker":"Ivan Zak","startTime":713.79,"endTime":716.55,"body":"conference, they have an amazing"},{"speaker":"Ivan Zak","startTime":713.79,"endTime":716.55,"body":"conference, the organization is"},{"speaker":"Ivan Zak","startTime":716.55,"endTime":720.45,"body":"called Catalysis. They build"},{"speaker":"Ivan Zak","startTime":716.55,"endTime":720.45,"body":"this organization based on Lean"},{"speaker":"Ivan Zak","startTime":720.45,"endTime":723.81,"body":"principles. And it's global."},{"speaker":"Ivan Zak","startTime":720.45,"endTime":723.81,"body":"There's quite a few hospitals, I"},{"speaker":"Ivan Zak","startTime":723.81,"endTime":727.5,"body":"think over 100 in us, and then"},{"speaker":"Ivan Zak","startTime":723.81,"endTime":727.5,"body":"there's Singapore and the UK. So"},{"speaker":"Ivan Zak","startTime":727.68,"endTime":732.0,"body":"they really made changes, and it"},{"speaker":"Ivan Zak","startTime":727.68,"endTime":732.0,"body":"helped to inspire people. And I"},{"speaker":"Ivan Zak","startTime":732.0,"endTime":734.43,"body":"was trying to think Can we do"},{"speaker":"Ivan Zak","startTime":732.0,"endTime":734.43,"body":"something like that in big chain"},{"speaker":"Ivan Zak","startTime":734.43,"endTime":737.7,"body":"medicine, there's some things"},{"speaker":"Ivan Zak","startTime":734.43,"endTime":737.7,"body":"that I realize we can't. And"},{"speaker":"Ivan Zak","startTime":737.7,"endTime":742.38,"body":"because our hospitals are not"},{"speaker":"Ivan Zak","startTime":737.7,"endTime":742.38,"body":"1000s of people, or hospitals"},{"speaker":"Ivan Zak","startTime":742.38,"endTime":747.09,"body":"are 20,30,50 if you're bigger."},{"speaker":"Ivan Zak","startTime":742.38,"endTime":747.09,"body":"So to implement something like"},{"speaker":"Ivan Zak","startTime":747.09,"endTime":749.73,"body":"that is scaling is a privately"},{"speaker":"Ivan Zak","startTime":747.09,"endTime":749.73,"body":"owned organizations you can't"},{"speaker":"Ivan Zak","startTime":749.73,"endTime":752.73,"body":"really come in, you have to sort"},{"speaker":"Ivan Zak","startTime":749.73,"endTime":752.73,"body":"of sell it to someone and they"},{"speaker":"Ivan Zak","startTime":752.73,"endTime":756.33,"body":"need to want it. So to scale"},{"speaker":"Ivan Zak","startTime":752.73,"endTime":756.33,"body":"that it will be very difficult."},{"speaker":"Ivan Zak","startTime":756.99,"endTime":760.11,"body":"So I bumped into that"},{"speaker":"Ivan Zak","startTime":756.99,"endTime":760.11,"body":"immediately. But then I realized"},{"speaker":"Ivan Zak","startTime":760.14,"endTime":763.98,"body":"that we have this new phenomena"},{"speaker":"Ivan Zak","startTime":760.14,"endTime":763.98,"body":"and not phenomena. But this is"},{"speaker":"Ivan Zak","startTime":763.98,"endTime":766.56,"body":"what's happening in the"},{"speaker":"Ivan Zak","startTime":763.98,"endTime":766.56,"body":"industry. Now the consolidation,"},{"speaker":"Ivan Zak","startTime":766.65,"endTime":770.7,"body":"and then consolidation is"},{"speaker":"Ivan Zak","startTime":766.65,"endTime":770.7,"body":"aggregating multiple hospitals"},{"speaker":"Ivan Zak","startTime":770.7,"endTime":773.22,"body":"with the hierarchy and the"},{"speaker":"Ivan Zak","startTime":770.7,"endTime":773.22,"body":"management structure. So I"},{"speaker":"Ivan Zak","startTime":773.22,"endTime":777.51,"body":"thought if they would care about"},{"speaker":"Ivan Zak","startTime":773.22,"endTime":777.51,"body":"people, then there's something"},{"speaker":"Ivan Zak","startTime":777.51,"endTime":780.72,"body":"that we can do by implementing"},{"speaker":"Ivan Zak","startTime":777.51,"endTime":780.72,"body":"it in the consolidation. But the"},{"speaker":"Ivan Zak","startTime":780.72,"endTime":783.93,"body":"question is, do they care. And"},{"speaker":"Ivan Zak","startTime":780.72,"endTime":783.93,"body":"for the most part, the"},{"speaker":"Ivan Zak","startTime":783.93,"endTime":787.17,"body":"consolidators don't, because it"},{"speaker":"Ivan Zak","startTime":783.93,"endTime":787.17,"body":"was interesting when I was"},{"speaker":"Ivan Zak","startTime":787.17,"endTime":791.49,"body":"working for itix, I met this"},{"speaker":"Ivan Zak","startTime":787.17,"endTime":791.49,"body":"sort of tree of interests. As I"},{"speaker":"Ivan Zak","startTime":791.49,"endTime":794.43,"body":"was trying to design How do you"},{"speaker":"Ivan Zak","startTime":791.49,"endTime":794.43,"body":"sell to consolidators software"},{"speaker":"Ivan Zak","startTime":794.43,"endTime":797.16,"body":"products and things like that."},{"speaker":"Ivan Zak","startTime":794.43,"endTime":797.16,"body":"And I was trying to map from the"},{"speaker":"Ivan Zak","startTime":797.19,"endTime":800.94,"body":"pet interest to owner interests"},{"speaker":"Ivan Zak","startTime":797.19,"endTime":800.94,"body":"to visioneering interest then to"},{"speaker":"Ivan Zak","startTime":800.94,"endTime":805.32,"body":"consolidator, and see are the"},{"speaker":"Ivan Zak","startTime":800.94,"endTime":805.32,"body":"goals and interests aligned. So"},{"speaker":"Ivan Zak","startTime":805.32,"endTime":808.29,"body":"if you think about it, pet wants"},{"speaker":"Ivan Zak","startTime":805.32,"endTime":808.29,"body":"to feel better, we're talking"},{"speaker":"Ivan Zak","startTime":808.29,"endTime":811.23,"body":"about sick pet, the owner wants"},{"speaker":"Ivan Zak","startTime":808.29,"endTime":811.23,"body":"the pet to feel better, the"},{"speaker":"Ivan Zak","startTime":811.23,"endTime":814.29,"body":"veterinarian wants the pet of"},{"speaker":"Ivan Zak","startTime":811.23,"endTime":814.29,"body":"the owner to feel better. And"},{"speaker":"Ivan Zak","startTime":814.29,"endTime":816.81,"body":"the consolidators want to make"},{"speaker":"Ivan Zak","startTime":814.29,"endTime":816.81,"body":"money. So there's a slight"},{"speaker":"Ivan Zak","startTime":816.81,"endTime":818.52,"body":"disconnect, and I don't blame"},{"speaker":"Ivan Zak","startTime":816.81,"endTime":818.52,"body":"them."},{"speaker":"Stacey Cordivano","startTime":818.0,"endTime":821.81,"body":"The alignment"},{"speaker":"Stacey Cordivano","startTime":818.0,"endTime":821.81,"body":"stops with a veterinarian,"},{"speaker":"Ivan Zak","startTime":822.02,"endTime":823.55,"body":"I don't blame them."},{"speaker":"Ivan Zak","startTime":822.02,"endTime":823.55,"body":"That's what they do."},{"speaker":"Stacey Cordivano","startTime":823.55,"endTime":823.79,"body":"Right"},{"speaker":"Ivan Zak","startTime":823.82,"endTime":826.85,"body":"They make money,"},{"speaker":"Ivan Zak","startTime":823.82,"endTime":826.85,"body":"right. But if you are making"},{"speaker":"Ivan Zak","startTime":826.85,"endTime":829.7,"body":"money in a certain domain, and"},{"speaker":"Ivan Zak","startTime":826.85,"endTime":829.7,"body":"you want people to be happy"},{"speaker":"Ivan Zak","startTime":829.7,"endTime":833.72,"body":"doing so you need to have the"},{"speaker":"Ivan Zak","startTime":829.7,"endTime":833.72,"body":"purpose behind it. And you need"},{"speaker":"Ivan Zak","startTime":833.72,"endTime":836.09,"body":"to align these people around the"},{"speaker":"Ivan Zak","startTime":833.72,"endTime":836.09,"body":"purpose that you have in the"},{"speaker":"Ivan Zak","startTime":836.09,"endTime":838.94,"body":"organization. And that is"},{"speaker":"Ivan Zak","startTime":836.09,"endTime":838.94,"body":"something that we don't have in"},{"speaker":"Ivan Zak","startTime":838.94,"endTime":842.66,"body":"the current consolidation. So"},{"speaker":"Ivan Zak","startTime":838.94,"endTime":842.66,"body":"that's again, where vi s came"},{"speaker":"Ivan Zak","startTime":842.66,"endTime":846.26,"body":"about. I said, Can we become"},{"speaker":"Ivan Zak","startTime":842.66,"endTime":846.26,"body":"thought leader and influence"},{"speaker":"Ivan Zak","startTime":846.26,"endTime":851.15,"body":"consolidators, and say,"},{"speaker":"Ivan Zak","startTime":846.26,"endTime":851.15,"body":"actually, it depends on the"},{"speaker":"Ivan Zak","startTime":851.15,"endTime":853.28,"body":"people that work for you, and"},{"speaker":"Ivan Zak","startTime":851.15,"endTime":853.28,"body":"whether they're happy if you"},{"speaker":"Ivan Zak","startTime":853.28,"endTime":856.58,"body":"will make money. So now all of a"},{"speaker":"Ivan Zak","startTime":853.28,"endTime":856.58,"body":"sudden alignment is happening,"},{"speaker":"Ivan Zak","startTime":856.58,"endTime":859.46,"body":"because that pivotal moment. And"},{"speaker":"Ivan Zak","startTime":856.58,"endTime":859.46,"body":"that's what's happening right"},{"speaker":"Ivan Zak","startTime":859.46,"endTime":863.3,"body":"now is when we have the"},{"speaker":"Ivan Zak","startTime":859.46,"endTime":863.3,"body":"abundance of vets, and there's"},{"speaker":"Ivan Zak","startTime":863.3,"endTime":866.39,"body":"demand is much higher than"},{"speaker":"Ivan Zak","startTime":863.3,"endTime":866.39,"body":"supply. So there's scarcity of"},{"speaker":"Ivan Zak","startTime":866.39,"endTime":870.29,"body":"vets. Vets are paid ridiculous,"},{"speaker":"Ivan Zak","startTime":866.39,"endTime":870.29,"body":"well, ridiculous to the time"},{"speaker":"Ivan Zak","startTime":870.29,"endTime":873.26,"body":"when I graduated, it's like"},{"speaker":"Ivan Zak","startTime":870.29,"endTime":873.26,"body":"doubled in more, and they're"},{"speaker":"Ivan Zak","startTime":873.26,"endTime":875.72,"body":"still not happy. They don't want"},{"speaker":"Ivan Zak","startTime":873.26,"endTime":875.72,"body":"to work for these consolidators."},{"speaker":"Ivan Zak","startTime":875.81,"endTime":878.57,"body":"And if you're losing a"},{"speaker":"Ivan Zak","startTime":875.81,"endTime":878.57,"body":"veterinarian when they're buying"},{"speaker":"Ivan Zak","startTime":878.57,"endTime":881.78,"body":"clinics, they're talking about"},{"speaker":"Ivan Zak","startTime":878.57,"endTime":881.78,"body":"increasing the margin. And"},{"speaker":"Ivan Zak","startTime":881.78,"endTime":884.99,"body":"they're doing it by savings in"},{"speaker":"Ivan Zak","startTime":881.78,"endTime":884.99,"body":"the inventory and proven"},{"speaker":"Ivan Zak","startTime":884.99,"endTime":887.93,"body":"marketing and consolidating"},{"speaker":"Ivan Zak","startTime":884.99,"endTime":887.93,"body":"benefit packages but all of a"},{"speaker":"Ivan Zak","startTime":887.93,"endTime":890.78,"body":"sudden you have someone leave"},{"speaker":"Ivan Zak","startTime":887.93,"endTime":890.78,"body":"the hospital your half million"},{"speaker":"Ivan Zak","startTime":890.78,"endTime":894.68,"body":"down, because it takes 10 months"},{"speaker":"Ivan Zak","startTime":890.78,"endTime":894.68,"body":"to hire a veterinarian today. So"},{"speaker":"Ivan Zak","startTime":894.71,"endTime":896.78,"body":"now all of a sudden, it's"},{"speaker":"Ivan Zak","startTime":894.71,"endTime":896.78,"body":"connecting."},{"speaker":"Stacey Cordivano","startTime":897.38,"endTime":901.13,"body":"Right I want"},{"speaker":"Stacey Cordivano","startTime":897.38,"endTime":901.13,"body":"to clarify because I think In"},{"speaker":"Stacey Cordivano","startTime":901.19,"endTime":905.12,"body":"general veterinarian world, when"},{"speaker":"Stacey Cordivano","startTime":901.19,"endTime":905.12,"body":"you say consolidators, you're"},{"speaker":"Stacey Cordivano","startTime":905.12,"endTime":907.34,"body":"talking about corporate owned,"},{"speaker":"Stacey Cordivano","startTime":905.12,"endTime":907.34,"body":"we would say corporate."},{"speaker":"Ivan Zak","startTime":907.34,"endTime":910.58,"body":"So definitely not"},{"speaker":"Ivan Zak","startTime":907.34,"endTime":910.58,"body":"groupf of 5 hospitals, the"},{"speaker":"Ivan Zak","startTime":910.58,"endTime":914.75,"body":"people that own 5-10 practices"},{"speaker":"Ivan Zak","startTime":910.58,"endTime":914.75,"body":"organically grown bought another"},{"speaker":"Ivan Zak","startTime":914.75,"endTime":917.75,"body":"one bought another one that's"},{"speaker":"Ivan Zak","startTime":914.75,"endTime":917.75,"body":"not conciliator consolidator"},{"speaker":"Ivan Zak","startTime":917.75,"endTime":921.26,"body":"that I've mean consolidators"},{"speaker":"Ivan Zak","startTime":917.75,"endTime":921.26,"body":"private equity backed with a"},{"speaker":"Ivan Zak","startTime":921.26,"endTime":924.59,"body":"window of three to five years to"},{"speaker":"Ivan Zak","startTime":921.26,"endTime":924.59,"body":"return money. And they will"},{"speaker":"Ivan Zak","startTime":924.59,"endTime":928.25,"body":"drive land grab of buying"},{"speaker":"Ivan Zak","startTime":924.59,"endTime":928.25,"body":"clinics rapidly in three to five"},{"speaker":"Ivan Zak","startTime":928.25,"endTime":929.96,"body":"years and then flip it to"},{"speaker":"Ivan Zak","startTime":928.25,"endTime":929.96,"body":"someone else"},{"speaker":"Stacey Cordivano","startTime":930.05,"endTime":932.15,"body":"Got it. Okay."},{"speaker":"Stacey Cordivano","startTime":930.05,"endTime":932.15,"body":"I just wanted to clarify that"},{"speaker":"Stacey Cordivano","startTime":932.15,"endTime":934.67,"body":"for people, because I don't know"},{"speaker":"Stacey Cordivano","startTime":932.15,"endTime":934.67,"body":"that that's the term we talk"},{"speaker":"Stacey Cordivano","startTime":934.67,"endTime":940.31,"body":"about a lot. But I do think we"},{"speaker":"Stacey Cordivano","startTime":934.67,"endTime":940.31,"body":"hear a lot about high salaries"},{"speaker":"Stacey Cordivano","startTime":940.34,"endTime":944.27,"body":"for new grads or recent grads"},{"speaker":"Stacey Cordivano","startTime":940.34,"endTime":944.27,"body":"from corporate owned practices,"},{"speaker":"Stacey Cordivano","startTime":944.42,"endTime":948.68,"body":"but maybe not being so happy of"},{"speaker":"Stacey Cordivano","startTime":944.42,"endTime":948.68,"body":"a place to work. So you said"},{"speaker":"Stacey Cordivano","startTime":948.68,"endTime":952.58,"body":"that kind of all this research"},{"speaker":"Stacey Cordivano","startTime":948.68,"endTime":952.58,"body":"and study into Lean management"},{"speaker":"Stacey Cordivano","startTime":952.58,"endTime":957.98,"body":"is how VIS came about. So tell"},{"speaker":"Stacey Cordivano","startTime":952.58,"endTime":957.98,"body":"us a little bit more about what"},{"speaker":"Stacey Cordivano","startTime":957.98,"endTime":961.85,"body":"the goals or mission of your"},{"speaker":"Stacey Cordivano","startTime":957.98,"endTime":961.85,"body":"company is currently, and kind"},{"speaker":"Stacey Cordivano","startTime":961.85,"endTime":964.31,"body":"of how that relates to"},{"speaker":"Stacey Cordivano","startTime":961.85,"endTime":964.31,"body":"decreasing burnout overall?"},{"speaker":"Ivan Zak","startTime":964.34,"endTime":967.19,"body":"Sure, well, our"},{"speaker":"Ivan Zak","startTime":964.34,"endTime":967.19,"body":"mission is to inspire"},{"speaker":"Ivan Zak","startTime":967.19,"endTime":969.68,"body":"veterinarians to do the work"},{"speaker":"Ivan Zak","startTime":967.19,"endTime":969.68,"body":"they're passionate about, that's"},{"speaker":"Ivan Zak","startTime":969.68,"endTime":972.86,"body":"really what we're after. So"},{"speaker":"Ivan Zak","startTime":969.68,"endTime":972.86,"body":"that's the main thing is to"},{"speaker":"Ivan Zak","startTime":972.86,"endTime":977.03,"body":"actually create an impact, where"},{"speaker":"Ivan Zak","startTime":972.86,"endTime":977.03,"body":"we can create an environment"},{"speaker":"Ivan Zak","startTime":977.09,"endTime":979.97,"body":"where the vets are working in"},{"speaker":"Ivan Zak","startTime":977.09,"endTime":979.97,"body":"the situation where they love"},{"speaker":"Ivan Zak","startTime":979.97,"endTime":983.21,"body":"their work, because events are"},{"speaker":"Ivan Zak","startTime":979.97,"endTime":983.21,"body":"passionate about treating pets,"},{"speaker":"Ivan Zak","startTime":983.39,"endTime":985.64,"body":"that's what they came to us"},{"speaker":"Ivan Zak","startTime":983.39,"endTime":985.64,"body":"with. But if they're doing it in"},{"speaker":"Ivan Zak","startTime":985.64,"endTime":988.79,"body":"a terrible environment, or"},{"speaker":"Ivan Zak","startTime":985.64,"endTime":988.79,"body":"they're doing it for the wrong"},{"speaker":"Ivan Zak","startTime":988.79,"endTime":992.48,"body":"reason, then it becomes a"},{"speaker":"Ivan Zak","startTime":988.79,"endTime":992.48,"body":"vehicle to generate revenue for"},{"speaker":"Ivan Zak","startTime":992.48,"endTime":995.72,"body":"themselves to feed their family."},{"speaker":"Ivan Zak","startTime":992.48,"endTime":995.72,"body":"But we know that statistically,"},{"speaker":"Ivan Zak","startTime":995.72,"endTime":1000.07,"body":"if you're making 75k, then"},{"speaker":"Ivan Zak","startTime":995.72,"endTime":1000.07,"body":"you're actually have all the"},{"speaker":"Ivan Zak","startTime":1000.1,"endTime":1004.75,"body":"needs met. So anything above it"},{"speaker":"Ivan Zak","startTime":1000.1,"endTime":1004.75,"body":"can stimulate you statistically"},{"speaker":"Ivan Zak","startTime":1004.75,"endTime":1007.57,"body":"for about two months, and then"},{"speaker":"Ivan Zak","startTime":1004.75,"endTime":1007.57,"body":"you forget about it. So but"},{"speaker":"Ivan Zak","startTime":1007.57,"endTime":1010.81,"body":"throwing money at veterinary,"},{"speaker":"Ivan Zak","startTime":1007.57,"endTime":1010.81,"body":"I'm happy for vets, because we"},{"speaker":"Ivan Zak","startTime":1010.81,"endTime":1014.41,"body":"should be paid more. But"},{"speaker":"Ivan Zak","startTime":1010.81,"endTime":1014.41,"body":"throwing more money at them is"},{"speaker":"Ivan Zak","startTime":1014.41,"endTime":1017.26,"body":"not gonna make them happier,"},{"speaker":"Ivan Zak","startTime":1014.41,"endTime":1017.26,"body":"neither will retain them,"},{"speaker":"Ivan Zak","startTime":1017.41,"endTime":1021.61,"body":"there's 40% of veterinarians"},{"speaker":"Ivan Zak","startTime":1017.41,"endTime":1021.61,"body":"that would not recommend our"},{"speaker":"Ivan Zak","startTime":1021.61,"endTime":1024.61,"body":"profession. And I think, you"},{"speaker":"Ivan Zak","startTime":1021.61,"endTime":1024.61,"body":"know, leaving. And then among"},{"speaker":"Ivan Zak","startTime":1024.61,"endTime":1029.59,"body":"these 40%, there's top three"},{"speaker":"Ivan Zak","startTime":1024.61,"endTime":1029.59,"body":"reasons. Number one is work life"},{"speaker":"Ivan Zak","startTime":1029.59,"endTime":1036.07,"body":"balance. Number two, is culture."},{"speaker":"Ivan Zak","startTime":1029.59,"endTime":1036.07,"body":"Number three is money. So by"},{"speaker":"Ivan Zak","startTime":1036.07,"endTime":1039.76,"body":"throwing money at people, you're"},{"speaker":"Ivan Zak","startTime":1036.07,"endTime":1039.76,"body":"really treating the symptom that"},{"speaker":"Ivan Zak","startTime":1039.76,"endTime":1044.59,"body":"is most prominent. So I think"},{"speaker":"Ivan Zak","startTime":1039.76,"endTime":1044.59,"body":"that we're trying to do the"},{"speaker":"Ivan Zak","startTime":1044.59,"endTime":1049.51,"body":"wrong thing, we're driving the"},{"speaker":"Ivan Zak","startTime":1044.59,"endTime":1049.51,"body":"cost up. And then therefore, we"},{"speaker":"Ivan Zak","startTime":1049.51,"endTime":1052.87,"body":"increasing the prices for the"},{"speaker":"Ivan Zak","startTime":1049.51,"endTime":1052.87,"body":"pet parents. And like all of"},{"speaker":"Ivan Zak","startTime":1052.87,"endTime":1056.83,"body":"this is a vicious cycle. So what"},{"speaker":"Ivan Zak","startTime":1052.87,"endTime":1056.83,"body":"we're trying to do, for two"},{"speaker":"Ivan Zak","startTime":1056.83,"endTime":1060.13,"body":"years, I've been designing the"},{"speaker":"Ivan Zak","startTime":1056.83,"endTime":1060.13,"body":"framework, and it's called"},{"speaker":"Ivan Zak","startTime":1060.13,"endTime":1063.19,"body":"consolidator operating"},{"speaker":"Ivan Zak","startTime":1060.13,"endTime":1063.19,"body":"framework. And it's not only"},{"speaker":"Ivan Zak","startTime":1063.19,"endTime":1066.82,"body":"lean, so I researched Lena was"},{"speaker":"Ivan Zak","startTime":1063.19,"endTime":1066.82,"body":"two years ago, but then I"},{"speaker":"Ivan Zak","startTime":1066.94,"endTime":1070.69,"body":"combined my knowledge from"},{"speaker":"Ivan Zak","startTime":1066.94,"endTime":1070.69,"body":"what's called safe. So it's a"},{"speaker":"Ivan Zak","startTime":1070.69,"endTime":1074.38,"body":"scaled agile framework. And this"},{"speaker":"Ivan Zak","startTime":1070.69,"endTime":1074.38,"body":"is for massive IT companies,"},{"speaker":"Ivan Zak","startTime":1074.41,"endTime":1077.95,"body":"at\u0026t, Amazon went through"},{"speaker":"Ivan Zak","startTime":1074.41,"endTime":1077.95,"body":"transformation. So I got"},{"speaker":"Ivan Zak","startTime":1077.95,"endTime":1081.49,"body":"licensed in that, because I'm"},{"speaker":"Ivan Zak","startTime":1077.95,"endTime":1081.49,"body":"passionate about it and the"},{"speaker":"Ivan Zak","startTime":1081.49,"endTime":1084.49,"body":"software. But this is a"},{"speaker":"Ivan Zak","startTime":1081.49,"endTime":1084.49,"body":"methodology of Agile"},{"speaker":"Ivan Zak","startTime":1084.49,"endTime":1087.67,"body":"transformation of organizations."},{"speaker":"Ivan Zak","startTime":1084.49,"endTime":1087.67,"body":"So we combine that with combined"},{"speaker":"Ivan Zak","startTime":1087.67,"endTime":1090.4,"body":"lean, we combined traction,"},{"speaker":"Ivan Zak","startTime":1087.67,"endTime":1090.4,"body":"which is entrepreneurial"},{"speaker":"Ivan Zak","startTime":1090.4,"endTime":1094.42,"body":"operating system, and we created"},{"speaker":"Ivan Zak","startTime":1090.4,"endTime":1094.42,"body":"a new framework in which you can"},{"speaker":"Ivan Zak","startTime":1094.42,"endTime":1099.19,"body":"build a consolidation from idea"},{"speaker":"Ivan Zak","startTime":1094.42,"endTime":1099.19,"body":"to basically a successful IPO,"},{"speaker":"Ivan Zak","startTime":1099.19,"endTime":1103.69,"body":"exit or just continuously grow"},{"speaker":"Ivan Zak","startTime":1099.19,"endTime":1103.69,"body":"an organization with a burnout"},{"speaker":"Ivan Zak","startTime":1103.69,"endTime":1107.32,"body":"prevention in mind, and to"},{"speaker":"Ivan Zak","startTime":1103.69,"endTime":1107.32,"body":"attract the veterinarian to work"},{"speaker":"Ivan Zak","startTime":1107.32,"endTime":1111.04,"body":"for this organization. And the"},{"speaker":"Ivan Zak","startTime":1107.32,"endTime":1111.04,"body":"next two months, it will be very"},{"speaker":"Ivan Zak","startTime":1111.04,"endTime":1114.79,"body":"interesting to see what's going"},{"speaker":"Ivan Zak","startTime":1111.04,"endTime":1114.79,"body":"to happen because we think that"},{"speaker":"Ivan Zak","startTime":1114.79,"endTime":1117.79,"body":"we found this sort of secret"},{"speaker":"Ivan Zak","startTime":1114.79,"endTime":1117.79,"body":"formula to transform the"},{"speaker":"Ivan Zak","startTime":1117.79,"endTime":1121.81,"body":"industry. And there will be some"},{"speaker":"Ivan Zak","startTime":1117.79,"endTime":1121.81,"body":"consolidators coming out that"},{"speaker":"Ivan Zak","startTime":1121.81,"endTime":1124.9,"body":"will be using this to the tee,"},{"speaker":"Ivan Zak","startTime":1121.81,"endTime":1124.9,"body":"and we'll see how that will"},{"speaker":"Ivan Zak","startTime":1124.93,"endTime":1125.59,"body":"impact."},{"speaker":"Stacey Cordivano","startTime":1125.83,"endTime":1128.2,"body":"Amazing. Well,"},{"speaker":"Stacey Cordivano","startTime":1125.83,"endTime":1128.2,"body":"I think that that is only going"},{"speaker":"Stacey Cordivano","startTime":1128.2,"endTime":1131.02,"body":"to be beneficial to"},{"speaker":"Stacey Cordivano","startTime":1128.2,"endTime":1131.02,"body":"veterinarians in the future. I"},{"speaker":"Stacey Cordivano","startTime":1131.02,"endTime":1134.08,"body":"appreciate all the work that you"},{"speaker":"Stacey Cordivano","startTime":1131.02,"endTime":1134.08,"body":"guys are doing. What are some"},{"speaker":"Stacey Cordivano","startTime":1134.08,"endTime":1138.7,"body":"ways that you could advise a"},{"speaker":"Stacey Cordivano","startTime":1134.08,"endTime":1138.7,"body":"veterinarian who is starting to"},{"speaker":"Stacey Cordivano","startTime":1138.7,"endTime":1143.77,"body":"feel burned out or struggling to"},{"speaker":"Stacey Cordivano","startTime":1138.7,"endTime":1143.77,"body":"figure out if their workplace is"},{"speaker":"Stacey Cordivano","startTime":1143.77,"endTime":1145.36,"body":"contributing to their burnout?"},{"speaker":"Ivan Zak","startTime":1145.45,"endTime":1148.03,"body":"I heard this question"},{"speaker":"Ivan Zak","startTime":1145.45,"endTime":1148.03,"body":"a lot, and I'm not brave enough"},{"speaker":"Ivan Zak","startTime":1148.03,"endTime":1152.65,"body":"to say this is 123 you should be"},{"speaker":"Ivan Zak","startTime":1148.03,"endTime":1152.65,"body":"doing because I'm not that kind"},{"speaker":"Ivan Zak","startTime":1152.65,"endTime":1157.75,"body":"of doctor. No my patients bark"},{"speaker":"Ivan Zak","startTime":1152.65,"endTime":1157.75,"body":"and... But I do think that as"},{"speaker":"Ivan Zak","startTime":1157.75,"endTime":1162.13,"body":"you are feeling or thinking that"},{"speaker":"Ivan Zak","startTime":1157.75,"endTime":1162.13,"body":"you're feeling a burnout, you"},{"speaker":"Ivan Zak","startTime":1162.13,"endTime":1165.67,"body":"should seek for professional"},{"speaker":"Ivan Zak","startTime":1162.13,"endTime":1165.67,"body":"help. And number one thing is"},{"speaker":"Ivan Zak","startTime":1165.67,"endTime":1169.66,"body":"definitely not work more. The"},{"speaker":"Ivan Zak","startTime":1165.67,"endTime":1169.66,"body":"burnout is the feeling and some"},{"speaker":"Ivan Zak","startTime":1169.66,"endTime":1172.24,"body":"people confuse the two terms."},{"speaker":"Ivan Zak","startTime":1169.66,"endTime":1172.24,"body":"There's compassion, fatigue, and"},{"speaker":"Ivan Zak","startTime":1172.24,"endTime":1174.82,"body":"then there's a burnout. So"},{"speaker":"Ivan Zak","startTime":1172.24,"endTime":1174.82,"body":"compassion fatigue is something"},{"speaker":"Ivan Zak","startTime":1174.82,"endTime":1178.9,"body":"that does go away on the weekend"},{"speaker":"Ivan Zak","startTime":1174.82,"endTime":1178.9,"body":"or on vacation. burnout is"},{"speaker":"Ivan Zak","startTime":1178.9,"endTime":1182.5,"body":"something that doesn't go away,"},{"speaker":"Ivan Zak","startTime":1178.9,"endTime":1182.5,"body":"go home, you go on vacation,"},{"speaker":"Ivan Zak","startTime":1182.53,"endTime":1186.34,"body":"it's with you, you're depressed,"},{"speaker":"Ivan Zak","startTime":1182.53,"endTime":1186.34,"body":"if negative thoughts and nothing"},{"speaker":"Ivan Zak","startTime":1186.34,"endTime":1191.08,"body":"makes you happy, that's it late"},{"speaker":"Ivan Zak","startTime":1186.34,"endTime":1191.08,"body":"late stage are something that"},{"speaker":"Ivan Zak","startTime":1191.08,"endTime":1193.9,"body":"needs to be addressed by"},{"speaker":"Ivan Zak","startTime":1191.08,"endTime":1193.9,"body":"professional and I needed"},{"speaker":"Ivan Zak","startTime":1193.9,"endTime":1196.84,"body":"professional help to help me"},{"speaker":"Ivan Zak","startTime":1193.9,"endTime":1196.84,"body":"with this. Because it can lead"},{"speaker":"Ivan Zak","startTime":1196.84,"endTime":1201.46,"body":"to very dark places. And I think"},{"speaker":"Ivan Zak","startTime":1196.84,"endTime":1201.46,"body":"the things To watch for in the"},{"speaker":"Ivan Zak","startTime":1201.46,"endTime":1205.03,"body":"environment, I can speak on the"},{"speaker":"Ivan Zak","startTime":1201.46,"endTime":1205.03,"body":"things that you want to consider"},{"speaker":"Ivan Zak","startTime":1205.03,"endTime":1208.72,"body":"if you're thinking your brain"},{"speaker":"Ivan Zak","startTime":1205.03,"endTime":1208.72,"body":"out whether those things are in"},{"speaker":"Ivan Zak","startTime":1208.72,"endTime":1211.81,"body":"your environment. So there's six"},{"speaker":"Ivan Zak","startTime":1208.72,"endTime":1211.81,"body":"classic triggers for burnout."},{"speaker":"Ivan Zak","startTime":1211.99,"endTime":1214.54,"body":"And I think that with"},{"speaker":"Ivan Zak","startTime":1211.99,"endTime":1214.54,"body":"consolidation, they actually"},{"speaker":"Ivan Zak","startTime":1214.6,"endTime":1219.16,"body":"triggered more. So one of them"},{"speaker":"Ivan Zak","startTime":1214.6,"endTime":1219.16,"body":"is lack of control. If you don't"},{"speaker":"Ivan Zak","startTime":1219.16,"endTime":1222.25,"body":"have in your work environment,"},{"speaker":"Ivan Zak","startTime":1219.16,"endTime":1222.25,"body":"control over what you do, you're"},{"speaker":"Ivan Zak","startTime":1222.25,"endTime":1225.37,"body":"constantly micromanaged. And you"},{"speaker":"Ivan Zak","startTime":1222.25,"endTime":1225.37,"body":"don't have autonomy with what"},{"speaker":"Ivan Zak","startTime":1225.37,"endTime":1228.43,"body":"you do. They tell you what meds"},{"speaker":"Ivan Zak","startTime":1225.37,"endTime":1228.43,"body":"to use, they tell you to what"},{"speaker":"Ivan Zak","startTime":1228.43,"endTime":1231.91,"body":"prescribe how much this you"},{"speaker":"Ivan Zak","startTime":1228.43,"endTime":1231.91,"body":"should be doing in that, that's"},{"speaker":"Ivan Zak","startTime":1231.91,"endTime":1235.63,"body":"a trigger. So one of the things"},{"speaker":"Ivan Zak","startTime":1231.91,"endTime":1235.63,"body":"that you need to do is consider"},{"speaker":"Ivan Zak","startTime":1235.63,"endTime":1239.38,"body":"this is the right environment."},{"speaker":"Ivan Zak","startTime":1235.63,"endTime":1239.38,"body":"The second one is value"},{"speaker":"Ivan Zak","startTime":1239.38,"endTime":1243.25,"body":"conflict, very, very important"},{"speaker":"Ivan Zak","startTime":1239.38,"endTime":1243.25,"body":"when these hospitals are going"},{"speaker":"Ivan Zak","startTime":1243.25,"endTime":1246.85,"body":"through acquisition. And if it's"},{"speaker":"Ivan Zak","startTime":1243.25,"endTime":1246.85,"body":"just a privately owned practice,"},{"speaker":"Ivan Zak","startTime":1246.88,"endTime":1249.67,"body":"when you're coming in, and a lot"},{"speaker":"Ivan Zak","startTime":1246.88,"endTime":1249.67,"body":"of privately owned practices"},{"speaker":"Ivan Zak","startTime":1249.67,"endTime":1252.67,"body":"don't even talk about core"},{"speaker":"Ivan Zak","startTime":1249.67,"endTime":1252.67,"body":"values, because we'll school"},{"speaker":"Ivan Zak","startTime":1252.67,"endTime":1256.36,"body":"that I build a clinic, we work"},{"speaker":"Ivan Zak","startTime":1252.67,"endTime":1256.36,"body":"in it, that's kind of it. So"},{"speaker":"Ivan Zak","startTime":1256.36,"endTime":1258.85,"body":"last six organizations that I've"},{"speaker":"Ivan Zak","startTime":1256.36,"endTime":1258.85,"body":"built, I started with"},{"speaker":"Ivan Zak","startTime":1258.85,"endTime":1262.66,"body":"determining core values, it's"},{"speaker":"Ivan Zak","startTime":1258.85,"endTime":1262.66,"body":"not hypothetical thing that you"},{"speaker":"Ivan Zak","startTime":1262.66,"endTime":1265.21,"body":"do, there's a methodology behind"},{"speaker":"Ivan Zak","startTime":1262.66,"endTime":1265.21,"body":"it. And we teach it, it's"},{"speaker":"Ivan Zak","startTime":1265.21,"endTime":1267.4,"body":"basically it comes from"},{"speaker":"Ivan Zak","startTime":1265.21,"endTime":1267.4,"body":"traction, you can read about it."},{"speaker":"Ivan Zak","startTime":1267.49,"endTime":1271.6,"body":"So Traction by Gino Whitman,"},{"speaker":"Ivan Zak","startTime":1267.49,"endTime":1271.6,"body":"amazing, amazing methodology."},{"speaker":"Ivan Zak","startTime":1272.26,"endTime":1276.88,"body":"But when you have core values,"},{"speaker":"Ivan Zak","startTime":1272.26,"endTime":1276.88,"body":"and you align the people that"},{"speaker":"Ivan Zak","startTime":1276.88,"endTime":1280.42,"body":"you hire, not because they can"},{"speaker":"Ivan Zak","startTime":1276.88,"endTime":1280.42,"body":"do stay in 10 minutes, and"},{"speaker":"Ivan Zak","startTime":1280.45,"endTime":1283.45,"body":"whatever that person is doing."},{"speaker":"Ivan Zak","startTime":1280.45,"endTime":1283.45,"body":"But because your core values is"},{"speaker":"Ivan Zak","startTime":1283.45,"endTime":1286.48,"body":"aligning, you have the right"},{"speaker":"Ivan Zak","startTime":1283.45,"endTime":1286.48,"body":"person, a lot of people talk"},{"speaker":"Ivan Zak","startTime":1286.48,"endTime":1289.39,"body":"about that you're the right"},{"speaker":"Ivan Zak","startTime":1286.48,"endTime":1289.39,"body":"person who's the right person in"},{"speaker":"Ivan Zak","startTime":1289.39,"endTime":1292.69,"body":"the right place, it's not a"},{"speaker":"Ivan Zak","startTime":1289.39,"endTime":1292.69,"body":"player or whatever producer,"},{"speaker":"Ivan Zak","startTime":1292.72,"endTime":1296.17,"body":"it's our core values yours and"},{"speaker":"Ivan Zak","startTime":1292.72,"endTime":1296.17,"body":"mine align. And if they don't"},{"speaker":"Ivan Zak","startTime":1296.17,"endTime":1299.11,"body":"align doesn't mean that yours"},{"speaker":"Ivan Zak","startTime":1296.17,"endTime":1299.11,"body":"are not as good as mine, which"},{"speaker":"Ivan Zak","startTime":1299.11,"endTime":1303.07,"body":"is different. So we use it a lot"},{"speaker":"Ivan Zak","startTime":1299.11,"endTime":1303.07,"body":"of VIPs. And we teach that and"},{"speaker":"Ivan Zak","startTime":1303.07,"endTime":1306.13,"body":"we practice that we review our"},{"speaker":"Ivan Zak","startTime":1303.07,"endTime":1306.13,"body":"core values continuously, and we"},{"speaker":"Ivan Zak","startTime":1306.13,"endTime":1309.04,"body":"review each other on the core"},{"speaker":"Ivan Zak","startTime":1306.13,"endTime":1309.04,"body":"values do you fit with seven"},{"speaker":"Ivan Zak","startTime":1309.04,"endTime":1312.64,"body":"core values that VIS has. So the"},{"speaker":"Ivan Zak","startTime":1309.04,"endTime":1312.64,"body":"same thing in the organization,"},{"speaker":"Ivan Zak","startTime":1312.64,"endTime":1315.01,"body":"you continuously need to align."},{"speaker":"Ivan Zak","startTime":1312.64,"endTime":1315.01,"body":"And what happens during"},{"speaker":"Ivan Zak","startTime":1315.01,"endTime":1318.88,"body":"acquisition, the company comes"},{"speaker":"Ivan Zak","startTime":1315.01,"endTime":1318.88,"body":"in with their core values. And"},{"speaker":"Ivan Zak","startTime":1318.88,"endTime":1320.95,"body":"they just say, Now, these are"},{"speaker":"Ivan Zak","startTime":1318.88,"endTime":1320.95,"body":"your core values, you don't"},{"speaker":"Ivan Zak","startTime":1320.95,"endTime":1324.22,"body":"change those overnight. So you"},{"speaker":"Ivan Zak","startTime":1320.95,"endTime":1324.22,"body":"really need to understand if you"},{"speaker":"Ivan Zak","startTime":1324.22,"endTime":1327.76,"body":"align if you don't leave, and"},{"speaker":"Ivan Zak","startTime":1324.22,"endTime":1327.76,"body":"sometimes the catches that the"},{"speaker":"Ivan Zak","startTime":1327.76,"endTime":1332.35,"body":"core values may sound one thing,"},{"speaker":"Ivan Zak","startTime":1327.76,"endTime":1332.35,"body":"but what purpose is different"},{"speaker":"Ivan Zak","startTime":1332.44,"endTime":1336.34,"body":"because of you know, its"},{"speaker":"Ivan Zak","startTime":1332.44,"endTime":1336.34,"body":"integrity and honesty and love"},{"speaker":"Ivan Zak","startTime":1336.34,"endTime":1339.55,"body":"for pets, but in the boardroom,"},{"speaker":"Ivan Zak","startTime":1336.34,"endTime":1339.55,"body":"it's a different conversation."},{"speaker":"Ivan Zak","startTime":1340.3,"endTime":1344.2,"body":"That becomes apparent very"},{"speaker":"Ivan Zak","startTime":1340.3,"endTime":1344.2,"body":"quickly. We're a small industry."},{"speaker":"Ivan Zak","startTime":1344.2,"endTime":1346.09,"body":"And then when you're saying"},{"speaker":"Ivan Zak","startTime":1344.2,"endTime":1346.09,"body":"we're going to improve lives of"},{"speaker":"Ivan Zak","startTime":1346.09,"endTime":1348.37,"body":"veterinarians, and that's our"},{"speaker":"Ivan Zak","startTime":1346.09,"endTime":1348.37,"body":"goal, but our goal is 100"},{"speaker":"Ivan Zak","startTime":1348.37,"endTime":1352.45,"body":"clinics in 18 months, that's a"},{"speaker":"Ivan Zak","startTime":1348.37,"endTime":1352.45,"body":"different goal. So disconnect of"},{"speaker":"Ivan Zak","startTime":1352.45,"endTime":1355.84,"body":"core values is number two,"},{"speaker":"Ivan Zak","startTime":1352.45,"endTime":1355.84,"body":"insufficient reward, especially"},{"speaker":"Ivan Zak","startTime":1355.84,"endTime":1358.75,"body":"with technicians. So that's very"},{"speaker":"Ivan Zak","startTime":1355.84,"endTime":1358.75,"body":"important. And it's not only"},{"speaker":"Ivan Zak","startTime":1358.75,"endTime":1362.2,"body":"about money, I always say to"},{"speaker":"Ivan Zak","startTime":1358.75,"endTime":1362.2,"body":"everybody, thank you is free. So"},{"speaker":"Ivan Zak","startTime":1362.2,"endTime":1364.9,"body":"if you appreciate people for"},{"speaker":"Ivan Zak","startTime":1362.2,"endTime":1364.9,"body":"what they do continuously and"},{"speaker":"Ivan Zak","startTime":1364.9,"endTime":1368.56,"body":"underlying, and always do"},{"speaker":"Ivan Zak","startTime":1364.9,"endTime":1368.56,"body":"shoutouts, that's thank you for"},{"speaker":"Ivan Zak","startTime":1368.59,"endTime":1371.95,"body":"X and X for helping me with"},{"speaker":"Ivan Zak","startTime":1368.59,"endTime":1371.95,"body":"that. That is also a huge"},{"speaker":"Ivan Zak","startTime":1371.95,"endTime":1374.74,"body":"component, not just money, but"},{"speaker":"Ivan Zak","startTime":1371.95,"endTime":1374.74,"body":"even the money is also"},{"speaker":"Ivan Zak","startTime":1374.74,"endTime":1377.41,"body":"important. So if people are not"},{"speaker":"Ivan Zak","startTime":1374.74,"endTime":1377.41,"body":"rewarded for what they do,"},{"speaker":"Ivan Zak","startTime":1377.68,"endTime":1380.32,"body":"that's important work overload."},{"speaker":"Ivan Zak","startTime":1377.68,"endTime":1380.32,"body":"And that's what everybody thinks"},{"speaker":"Ivan Zak","startTime":1380.32,"endTime":1383.92,"body":"burnout is he was working too"},{"speaker":"Ivan Zak","startTime":1380.32,"endTime":1383.92,"body":"much. They just wanted a fix and"},{"speaker":"Ivan Zak","startTime":1383.92,"endTime":1387.01,"body":"fairness. So again, with change"},{"speaker":"Ivan Zak","startTime":1383.92,"endTime":1387.01,"body":"of ownership, there's a lot of"},{"speaker":"Ivan Zak","startTime":1387.01,"endTime":1389.29,"body":"the times people were working"},{"speaker":"Ivan Zak","startTime":1387.01,"endTime":1389.29,"body":"towards ownership and being"},{"speaker":"Ivan Zak","startTime":1389.29,"endTime":1392.86,"body":"associated. And then they"},{"speaker":"Ivan Zak","startTime":1389.29,"endTime":1392.86,"body":"flipped a consolidator. And now"},{"speaker":"Ivan Zak","startTime":1392.92,"endTime":1397.09,"body":"there's unfairness. And then one"},{"speaker":"Ivan Zak","startTime":1392.92,"endTime":1397.09,"body":"really, really, really important"},{"speaker":"Ivan Zak","startTime":1397.12,"endTime":1401.26,"body":"is breakdown of the community."},{"speaker":"Ivan Zak","startTime":1397.12,"endTime":1401.26,"body":"So training on feedback in the"},{"speaker":"Ivan Zak","startTime":1401.26,"endTime":1405.79,"body":"clinics were terrible, and that"},{"speaker":"Ivan Zak","startTime":1401.26,"endTime":1405.79,"body":"veterinarians are the lowest EQ"},{"speaker":"Ivan Zak","startTime":1405.97,"endTime":1410.05,"body":"out of all professions. And it's"},{"speaker":"Ivan Zak","startTime":1405.97,"endTime":1410.05,"body":"actually it's documented. So"},{"speaker":"Ivan Zak","startTime":1410.23,"endTime":1413.32,"body":"learning how to give and how to"},{"speaker":"Ivan Zak","startTime":1410.23,"endTime":1413.32,"body":"receive feedback is very"},{"speaker":"Ivan Zak","startTime":1413.32,"endTime":1416.86,"body":"important. So those are the six"},{"speaker":"Ivan Zak","startTime":1413.32,"endTime":1416.86,"body":"triggers. If you watch those,"},{"speaker":"Ivan Zak","startTime":1416.89,"endTime":1419.77,"body":"then if you see that some of"},{"speaker":"Ivan Zak","startTime":1416.89,"endTime":1419.77,"body":"those are kind of creeping in,"},{"speaker":"Ivan Zak","startTime":1419.8,"endTime":1421.24,"body":"then maybe it's not the right"},{"speaker":"Ivan Zak","startTime":1419.8,"endTime":1421.24,"body":"place for you."},{"speaker":"Stacey Cordivano","startTime":1421.33,"endTime":1423.97,"body":"Great. Yeah,"},{"speaker":"Stacey Cordivano","startTime":1421.33,"endTime":1423.97,"body":"that's great summary and great"},{"speaker":"Stacey Cordivano","startTime":1423.97,"endTime":1427.9,"body":"advice for people to keep an eye"},{"speaker":"Stacey Cordivano","startTime":1423.97,"endTime":1427.9,"body":"out for themselves. I ask all of"},{"speaker":"Stacey Cordivano","startTime":1427.9,"endTime":1430.87,"body":"my guests what is one small"},{"speaker":"Stacey Cordivano","startTime":1427.9,"endTime":1430.87,"body":"thing that has brought you joy"},{"speaker":"Stacey Cordivano","startTime":1430.87,"endTime":1431.83,"body":"this past week?"},{"speaker":"Ivan Zak","startTime":1432.04,"endTime":1434.77,"body":"Joy past week... we're"},{"speaker":"Ivan Zak","startTime":1432.04,"endTime":1434.77,"body":"always doing the weekly"},{"speaker":"Ivan Zak","startTime":1434.77,"endTime":1438.1,"body":"meetings, everybody should say"},{"speaker":"Ivan Zak","startTime":1434.77,"endTime":1438.1,"body":"one business and one personal"},{"speaker":"Ivan Zak","startTime":1438.1,"endTime":1441.28,"body":"thing that were great last week."},{"speaker":"Ivan Zak","startTime":1438.1,"endTime":1441.28,"body":"So I love but they do that. We"},{"speaker":"Ivan Zak","startTime":1441.28,"endTime":1446.05,"body":"do it in our leadership"},{"speaker":"Ivan Zak","startTime":1441.28,"endTime":1446.05,"body":"meetings. But joy, I think I did"},{"speaker":"Ivan Zak","startTime":1446.05,"endTime":1451.09,"body":"a series of little pictures and"},{"speaker":"Ivan Zak","startTime":1446.05,"endTime":1451.09,"body":"collage for my wife of our kids."},{"speaker":"Ivan Zak","startTime":1451.12,"endTime":1453.82,"body":"And I put them up on the wall"},{"speaker":"Ivan Zak","startTime":1451.12,"endTime":1453.82,"body":"and it looks amazing. So that"},{"speaker":"Ivan Zak","startTime":1453.82,"endTime":1455.32,"body":"brought me joy and how she loved"},{"speaker":"Ivan Zak","startTime":1453.82,"endTime":1455.32,"body":"it."},{"speaker":"Stacey Cordivano","startTime":1455.47,"endTime":1457.36,"body":"Awesome."},{"speaker":"Stacey Cordivano","startTime":1455.47,"endTime":1457.36,"body":"That's great. Yeah, I think"},{"speaker":"Stacey Cordivano","startTime":1457.36,"endTime":1460.87,"body":"finding the small joys is really"},{"speaker":"Stacey Cordivano","startTime":1457.36,"endTime":1460.87,"body":"important to stay happy when our"},{"speaker":"Stacey Cordivano","startTime":1460.87,"endTime":1463.66,"body":"jobs are difficult every day. So"},{"speaker":"Stacey Cordivano","startTime":1460.87,"endTime":1463.66,"body":"I love that one. That's a good"},{"speaker":"Stacey Cordivano","startTime":1463.66,"endTime":1467.32,"body":"one. Well, thank you so much for"},{"speaker":"Stacey Cordivano","startTime":1463.66,"endTime":1467.32,"body":"your time. I know you can be"},{"speaker":"Stacey Cordivano","startTime":1467.32,"endTime":1470.44,"body":"found a lot of places you co"},{"speaker":"Stacey Cordivano","startTime":1467.32,"endTime":1470.44,"body":"host two different podcasts."},{"speaker":"Stacey Cordivano","startTime":1470.47,"endTime":1473.2,"body":"What are those podcasts so other"},{"speaker":"Stacey Cordivano","startTime":1470.47,"endTime":1473.2,"body":"people can check them out?"},{"speaker":"Stacey Cordivano","startTime":1473.2,"endTime":1475.12,"body":"Because I've listened to them"},{"speaker":"Stacey Cordivano","startTime":1473.2,"endTime":1475.12,"body":"both and they're awesome."},{"speaker":"Ivan Zak","startTime":1475.0,"endTime":1477.52,"body":"Thank you. So"},{"speaker":"Ivan Zak","startTime":1475.0,"endTime":1477.52,"body":"Veterinarian Innovation podcast."},{"speaker":"Ivan Zak","startTime":1477.52,"endTime":1480.61,"body":"So once a week we talk to"},{"speaker":"Ivan Zak","startTime":1477.52,"endTime":1480.61,"body":"innovators in the industry. So"},{"speaker":"Ivan Zak","startTime":1480.61,"endTime":1484.24,"body":"that was pretty awesome. I co"},{"speaker":"Ivan Zak","startTime":1480.61,"endTime":1484.24,"body":"hosted with Sean Wilkie CEO of"},{"speaker":"Ivan Zak","startTime":1484.24,"endTime":1488.38,"body":"Talkatoo dictation software. I"},{"speaker":"Ivan Zak","startTime":1484.24,"endTime":1488.38,"body":"make fun of him by every show."},{"speaker":"Ivan Zak","startTime":1488.68,"endTime":1491.56,"body":"And we give Starbucks cards for"},{"speaker":"Ivan Zak","startTime":1488.68,"endTime":1491.56,"body":"people that will help you do"},{"speaker":"Ivan Zak","startTime":1491.56,"endTime":1494.56,"body":"that. Then the second one is a"},{"speaker":"Ivan Zak","startTime":1491.56,"endTime":1494.56,"body":"little more nerdy and serious."},{"speaker":"Ivan Zak","startTime":1494.56,"endTime":1497.38,"body":"It's about the consolidation. So"},{"speaker":"Ivan Zak","startTime":1494.56,"endTime":1497.38,"body":"it's called Consolidate That"},{"speaker":"Ivan Zak","startTime":1497.56,"endTime":1501.07,"body":"it's all about what we teach,"},{"speaker":"Ivan Zak","startTime":1497.56,"endTime":1501.07,"body":"consolidators and how to build"},{"speaker":"Ivan Zak","startTime":1501.07,"endTime":1502.48,"body":"organizations burn out proof."},{"speaker":"Stacey Cordivano","startTime":1502.48,"endTime":1503.77,"body":"Yeah. And I"},{"speaker":"Stacey Cordivano","startTime":1502.48,"endTime":1503.77,"body":"looked through it and I feel"},{"speaker":"Stacey Cordivano","startTime":1503.77,"endTime":1506.89,"body":"like for a veterinarian who is"},{"speaker":"Stacey Cordivano","startTime":1503.77,"endTime":1506.89,"body":"thinking about selling to a"},{"speaker":"Stacey Cordivano","startTime":1506.89,"endTime":1509.5,"body":"consolidator or corporate it"},{"speaker":"Stacey Cordivano","startTime":1506.89,"endTime":1509.5,"body":"would be actually pretty helpful"},{"speaker":"Stacey Cordivano","startTime":1509.5,"endTime":1510.34,"body":"for them, I think."},{"speaker":"Ivan Zak","startTime":1510.4,"endTime":1510.7,"body":"Yes."},{"speaker":"Stacey Cordivano","startTime":1510.7,"endTime":1512.83,"body":"Well, thank"},{"speaker":"Stacey Cordivano","startTime":1510.7,"endTime":1512.83,"body":"you. And I will make sure to"},{"speaker":"Stacey Cordivano","startTime":1512.83,"endTime":1516.01,"body":"link all of these places in the"},{"speaker":"Stacey Cordivano","startTime":1512.83,"endTime":1516.01,"body":"show notes. But where else can"},{"speaker":"Stacey Cordivano","startTime":1516.01,"endTime":1519.01,"body":"people find you? where's the"},{"speaker":"Stacey Cordivano","startTime":1516.01,"endTime":1519.01,"body":"best place to reach out if"},{"speaker":"Stacey Cordivano","startTime":1519.01,"endTime":1520.48,"body":"someone has questions for you?"},{"speaker":"Ivan Zak","startTime":1520.73,"endTime":1524.66,"body":"Our website"},{"speaker":"Ivan Zak","startTime":1520.73,"endTime":1524.66,"body":"vetintegrations.com has a lot of"},{"speaker":"Ivan Zak","startTime":1524.66,"endTime":1527.48,"body":"this information a lot on"},{"speaker":"Ivan Zak","startTime":1524.66,"endTime":1527.48,"body":"burnout, we publish a lot. We"},{"speaker":"Ivan Zak","startTime":1527.48,"endTime":1530.33,"body":"published about 15 articles per"},{"speaker":"Ivan Zak","startTime":1527.48,"endTime":1530.33,"body":"quarter. So definitely you can"},{"speaker":"Ivan Zak","startTime":1530.33,"endTime":1532.94,"body":"check it out there. And then if"},{"speaker":"Ivan Zak","startTime":1530.33,"endTime":1532.94,"body":"you can spell my last name"},{"speaker":"Ivan Zak","startTime":1532.94,"endTime":1535.31,"body":"Zakharenkov you can find me on"},{"speaker":"Ivan Zak","startTime":1532.94,"endTime":1535.31,"body":"LinkedIn."},{"speaker":"Stacey Cordivano","startTime":1535.36,"endTime":1537.49,"body":"Okay, I'll"},{"speaker":"Stacey Cordivano","startTime":1535.36,"endTime":1537.49,"body":"make sure to link it to thank"},{"speaker":"Stacey Cordivano","startTime":1537.49,"endTime":1541.0,"body":"you so much for your time and"},{"speaker":"Stacey Cordivano","startTime":1537.49,"endTime":1541.0,"body":"expertise and insight into the"},{"speaker":"Stacey Cordivano","startTime":1541.0,"endTime":1543.4,"body":"wild world of Veterinary"},{"speaker":"Stacey Cordivano","startTime":1541.0,"endTime":1543.4,"body":"Medicine. Thanks."},{"speaker":"Ivan Zak","startTime":1543.73,"endTime":1544.57,"body":"Thank you for having"},{"speaker":"Ivan Zak","startTime":1543.73,"endTime":1544.57,"body":"me."},{"speaker":"Stacey Cordivano","startTime":1544.96,"endTime":1547.18,"body":"Thanks again"},{"speaker":"Stacey Cordivano","startTime":1544.96,"endTime":1547.18,"body":"for listening today. I hope you"},{"speaker":"Stacey Cordivano","startTime":1547.18,"endTime":1550.6,"body":"enjoyed the show. If you did,"},{"speaker":"Stacey Cordivano","startTime":1547.18,"endTime":1550.6,"body":"please share with a friend and"},{"speaker":"Stacey Cordivano","startTime":1550.6,"endTime":1553.78,"body":"make sure to follow wherever you"},{"speaker":"Stacey Cordivano","startTime":1550.6,"endTime":1553.78,"body":"listen to podcasts. You can also"},{"speaker":"Stacey Cordivano","startTime":1553.78,"endTime":1557.17,"body":"subscribe to our newsletter to"},{"speaker":"Stacey Cordivano","startTime":1553.78,"endTime":1557.17,"body":"make sure you don't miss any"},{"speaker":"Stacey Cordivano","startTime":1557.2,"endTime":1561.79,"body":"tidbits or future episodes at"},{"speaker":"Stacey Cordivano","startTime":1557.2,"endTime":1561.79,"body":"the hole veterinarian comm slash"},{"speaker":"Stacey Cordivano","startTime":1561.79,"endTime":1565.54,"body":"subscribe. I'll make sure to"},{"speaker":"Stacey Cordivano","startTime":1561.79,"endTime":1565.54,"body":"link all of Dr. Zach's"},{"speaker":"Stacey Cordivano","startTime":1565.57,"endTime":1568.42,"body":"information in the show notes."},{"speaker":"Stacey Cordivano","startTime":1565.57,"endTime":1568.42,"body":"So check that out if you'd like"},{"speaker":"Stacey Cordivano","startTime":1568.42,"endTime":1570.79,"body":"to get in touch with him"},{"speaker":"Stacey Cordivano","startTime":1568.42,"endTime":1570.79,"body":"further. I hope you have a great"},{"speaker":"Stacey Cordivano","startTime":1570.79,"endTime":1575.08,"body":"week and next month we are"},{"speaker":"Stacey Cordivano","startTime":1570.79,"endTime":1575.08,"body":"highlighting moms in vet med who"},{"speaker":"Stacey Cordivano","startTime":1575.08,"endTime":1577.57,"body":"are doing amazing things. So"},{"speaker":"Stacey Cordivano","startTime":1575.08,"endTime":1577.57,"body":"there will be a bunch of new"},{"speaker":"Stacey Cordivano","startTime":1577.57,"endTime":1580.3,"body":"episodes and make sure to keep"},{"speaker":"Stacey Cordivano","startTime":1577.57,"endTime":1580.3,"body":"your eye out for those. Talk to"},{"speaker":"Stacey Cordivano","startTime":1580.3,"endTime":1580.75,"body":"you soon."}]}