In this episode of Stores: The Next Generation podcast in partnership with Critizr, Lauretta Roberts, Editor in Chief of TheIndustry.fashion speaks to Lavinia Moxley, Global Advisor for Talent and Education at global health & beauty giant Walgreens Boots Alliance.
Lavinia has been instrumental in the group’s transformation of its offer and positioning in the beauty market, in particular, the iconic and historic No 7 beauty brand and how it has responded to the global pandemic – from a fast roll-out of digital technology and online tutorials to the transformation of staff training in record time. Lavinia also explains how the brand is looking forward to the re-opening of retail and how the learnings of the past year will inform the way it interacts with consumers.