{"version":"1.0.0","segments":[{"speaker":"Presenter","startTime":0.96,"endTime":3.48,"body":"Hi, everyone, we've"},{"speaker":"Presenter","startTime":0.96,"endTime":3.48,"body":"set up this being an engineer"},{"speaker":"Presenter","startTime":3.48,"endTime":8.04,"body":"podcast as an industry knowledge"},{"speaker":"Presenter","startTime":3.48,"endTime":8.04,"body":"repository, if you will, we hope"},{"speaker":"Presenter","startTime":8.04,"endTime":10.8,"body":"it'll be a tool where engineers"},{"speaker":"Presenter","startTime":8.04,"endTime":10.8,"body":"can learn about and connect with"},{"speaker":"Presenter","startTime":10.8,"endTime":13.83,"body":"other companies, technologies,"},{"speaker":"Presenter","startTime":10.8,"endTime":13.83,"body":"people, resources and"},{"speaker":"Presenter","startTime":13.83,"endTime":17.76,"body":"opportunities. So make some"},{"speaker":"Presenter","startTime":13.83,"endTime":17.76,"body":"connections and enjoy the show."},{"speaker":"Emma McFadden","startTime":18.57,"endTime":21.3,"body":"We're we're kind"},{"speaker":"Emma McFadden","startTime":18.57,"endTime":21.3,"body":"of like an extension of your"},{"speaker":"Emma McFadden","startTime":21.3,"endTime":25.86,"body":"skills or like your hands. I"},{"speaker":"Emma McFadden","startTime":21.3,"endTime":25.86,"body":"mean, treat us like that that"},{"speaker":"Emma McFadden","startTime":25.86,"endTime":30.6,"body":"were important because if we all"},{"speaker":"Emma McFadden","startTime":25.86,"endTime":30.6,"body":"work together synergistically,"},{"speaker":"Emma McFadden","startTime":30.63,"endTime":34.02,"body":"we would be so much more"},{"speaker":"Emma McFadden","startTime":30.63,"endTime":34.02,"body":"efficient and get so much more"},{"speaker":"Emma McFadden","startTime":34.02,"endTime":34.44,"body":"done."},{"speaker":"Aaron Moncur","startTime":48.73,"endTime":51.52,"body":"Hello, and welcome"},{"speaker":"Aaron Moncur","startTime":48.73,"endTime":51.52,"body":"to another episode of The being"},{"speaker":"Aaron Moncur","startTime":51.55,"endTime":56.23,"body":"an engineer Podcast. Today we're"},{"speaker":"Aaron Moncur","startTime":51.55,"endTime":56.23,"body":"speaking with Emma McFadden, who"},{"speaker":"Aaron Moncur","startTime":56.23,"endTime":59.56,"body":"is a senior engineering"},{"speaker":"Aaron Moncur","startTime":56.23,"endTime":59.56,"body":"technician at Philips in their"},{"speaker":"Aaron Moncur","startTime":59.56,"endTime":63.01,"body":"sleep therapy, new product"},{"speaker":"Aaron Moncur","startTime":59.56,"endTime":63.01,"body":"development group. And holds an"},{"speaker":"Aaron Moncur","startTime":63.01,"endTime":65.29,"body":"associate's degree in"},{"speaker":"Aaron Moncur","startTime":63.01,"endTime":65.29,"body":"electronics engineering"},{"speaker":"Aaron Moncur","startTime":65.29,"endTime":68.71,"body":"technology, a bachelor's degree"},{"speaker":"Aaron Moncur","startTime":65.29,"endTime":68.71,"body":"in technical management and a"},{"speaker":"Aaron Moncur","startTime":68.71,"endTime":72.01,"body":"master's degree in project"},{"speaker":"Aaron Moncur","startTime":68.71,"endTime":72.01,"body":"management. Emma, thank you so"},{"speaker":"Aaron Moncur","startTime":72.01,"endTime":73.45,"body":"much for joining us today."},{"speaker":"Emma McFadden","startTime":73.74,"endTime":74.82,"body":"Thank you for"},{"speaker":"Emma McFadden","startTime":73.74,"endTime":74.82,"body":"having me."},{"speaker":"Aaron Moncur","startTime":75.84,"endTime":78.33,"body":"All right. Well,"},{"speaker":"Aaron Moncur","startTime":75.84,"endTime":78.33,"body":"what made you decide to go into"},{"speaker":"Aaron Moncur","startTime":78.33,"endTime":81.57,"body":"the engineering and technology"},{"speaker":"Aaron Moncur","startTime":78.33,"endTime":81.57,"body":"space in the first place?"},{"speaker":"Emma McFadden","startTime":82.08,"endTime":85.5,"body":"Well, um, I"},{"speaker":"Emma McFadden","startTime":82.08,"endTime":85.5,"body":"remember when I was a child"},{"speaker":"Emma McFadden","startTime":85.5,"endTime":90.81,"body":"watching my dad, like, tear my"},{"speaker":"Emma McFadden","startTime":85.5,"endTime":90.81,"body":"toys apart to fix them. And I"},{"speaker":"Emma McFadden","startTime":90.81,"endTime":93.96,"body":"started tearing my toys apart,"},{"speaker":"Emma McFadden","startTime":90.81,"endTime":93.96,"body":"because I was curious what was"},{"speaker":"Emma McFadden","startTime":93.96,"endTime":98.16,"body":"inside. And I used to watch this"},{"speaker":"Emma McFadden","startTime":93.96,"endTime":98.16,"body":"show called Mr. Wasn't world."},{"speaker":"Emma McFadden","startTime":98.52,"endTime":102.96,"body":"And he was always making things"},{"speaker":"Emma McFadden","startTime":98.52,"endTime":102.96,"body":"like electromagnets and stuff"},{"speaker":"Emma McFadden","startTime":102.96,"endTime":106.11,"body":"like that. So I was like, seven"},{"speaker":"Emma McFadden","startTime":102.96,"endTime":106.11,"body":"when I built my first"},{"speaker":"Emma McFadden","startTime":106.11,"endTime":111.57,"body":"electromagnet. And then I saw an"},{"speaker":"Emma McFadden","startTime":106.11,"endTime":111.57,"body":"episode where he built a simple"},{"speaker":"Emma McFadden","startTime":111.6,"endTime":114.99,"body":"DC motor, so I built one. Oh,"},{"speaker":"Emma McFadden","startTime":111.6,"endTime":114.99,"body":"wow."},{"speaker":"Aaron Moncur","startTime":115.02,"endTime":117.69,"body":"It's such a young"},{"speaker":"Aaron Moncur","startTime":115.02,"endTime":117.69,"body":"age. That's awesome. Yeah."},{"speaker":"Emma McFadden","startTime":119.04,"endTime":121.26,"body":"And my dad used"},{"speaker":"Emma McFadden","startTime":119.04,"endTime":121.26,"body":"to buy me these kits from"},{"speaker":"Emma McFadden","startTime":121.26,"endTime":125.22,"body":"RadioShack that you could build"},{"speaker":"Emma McFadden","startTime":121.26,"endTime":125.22,"body":"different circuits on. So I"},{"speaker":"Emma McFadden","startTime":125.22,"endTime":128.43,"body":"mean, I've always been playing"},{"speaker":"Emma McFadden","startTime":125.22,"endTime":128.43,"body":"around with electronics, and I"},{"speaker":"Emma McFadden","startTime":128.43,"endTime":131.88,"body":"always loved science. One, when"},{"speaker":"Emma McFadden","startTime":128.43,"endTime":131.88,"body":"I was a child, I could probably"},{"speaker":"Emma McFadden","startTime":131.88,"endTime":135.57,"body":"pick up a rock and tell you if"},{"speaker":"Emma McFadden","startTime":131.88,"endTime":135.57,"body":"it was igneous, metamorphic or"},{"speaker":"Emma McFadden","startTime":135.57,"endTime":137.88,"body":"sedimentary. Just a nerd."},{"speaker":"Aaron Moncur","startTime":138.6,"endTime":140.43,"body":"That's just way"},{"speaker":"Aaron Moncur","startTime":138.6,"endTime":140.43,"body":"over my head already."},{"speaker":"Emma McFadden","startTime":142.259,"endTime":145.019,"body":"But But yeah, I"},{"speaker":"Emma McFadden","startTime":142.259,"endTime":145.019,"body":"love science and technology."},{"speaker":"Aaron Moncur","startTime":145.65,"endTime":147.69,"body":"That's awesome."},{"speaker":"Aaron Moncur","startTime":145.65,"endTime":147.69,"body":"Very cool. So this was just a"},{"speaker":"Aaron Moncur","startTime":147.69,"endTime":149.25,"body":"passion from a very young age."},{"speaker":"Emma McFadden","startTime":149.28,"endTime":152.25,"body":"Yeah. Yep. As far"},{"speaker":"Emma McFadden","startTime":149.28,"endTime":152.25,"body":"as I remember,"},{"speaker":"Aaron Moncur","startTime":152.94,"endTime":156.0,"body":"walk us through a"},{"speaker":"Aaron Moncur","startTime":152.94,"endTime":156.0,"body":"day in the life of a technician."},{"speaker":"Aaron Moncur","startTime":156.03,"endTime":159.6,"body":"I mean, what are some of the"},{"speaker":"Aaron Moncur","startTime":156.03,"endTime":159.6,"body":"common activities that you fill"},{"speaker":"Aaron Moncur","startTime":159.6,"endTime":160.35,"body":"your days with?"},{"speaker":"Emma McFadden","startTime":160.979,"endTime":163.949,"body":"So I normally get"},{"speaker":"Emma McFadden","startTime":160.979,"endTime":163.949,"body":"in early in the morning between"},{"speaker":"Emma McFadden","startTime":163.949,"endTime":170.069,"body":"four and 5am. Were at work, we"},{"speaker":"Emma McFadden","startTime":163.949,"endTime":170.069,"body":"kind of flex time. And I work in"},{"speaker":"Emma McFadden","startTime":170.069,"endTime":173.189,"body":"Pittsburgh and live north of"},{"speaker":"Emma McFadden","startTime":170.069,"endTime":173.189,"body":"Pittsburgh, so the traffic kind"},{"speaker":"Emma McFadden","startTime":173.189,"endTime":176.429,"body":"of sucks. So if I get in early,"},{"speaker":"Emma McFadden","startTime":173.189,"endTime":176.429,"body":"get out early, then I'm good."},{"speaker":"Emma McFadden","startTime":176.699,"endTime":182.009,"body":"But I go and check my emails. If"},{"speaker":"Emma McFadden","startTime":176.699,"endTime":182.009,"body":"an engineer needs a test set up"},{"speaker":"Emma McFadden","startTime":182.039,"endTime":186.689,"body":"or something run or something"},{"speaker":"Emma McFadden","startTime":182.039,"endTime":186.689,"body":"soldered or built or modified,"},{"speaker":"Emma McFadden","startTime":186.839,"endTime":190.619,"body":"then usually I tried to have it"},{"speaker":"Emma McFadden","startTime":186.839,"endTime":190.619,"body":"finished before they even get in"},{"speaker":"Emma McFadden","startTime":190.619,"endTime":195.539,"body":"the office. And through today,"},{"speaker":"Emma McFadden","startTime":190.619,"endTime":195.539,"body":"engineers will come down to the"},{"speaker":"Emma McFadden","startTime":195.539,"endTime":199.769,"body":"lab or labs on the fourth floor"},{"speaker":"Emma McFadden","startTime":195.539,"endTime":199.769,"body":"and miss the engineers are on"},{"speaker":"Emma McFadden","startTime":199.769,"endTime":204.209,"body":"like the fifth sixth and eighth"},{"speaker":"Emma McFadden","startTime":199.769,"endTime":204.209,"body":"floor. And you know, the house"},{"speaker":"Emma McFadden","startTime":204.209,"endTime":209.699,"body":"something that needs modified or"},{"speaker":"Emma McFadden","startTime":204.209,"endTime":209.699,"body":"build or whatever. And I'll"},{"speaker":"Emma McFadden","startTime":210.239,"endTime":212.969,"body":"build it for him, then I'll take"},{"speaker":"Emma McFadden","startTime":210.239,"endTime":212.969,"body":"it up to him or they can come"},{"speaker":"Emma McFadden","startTime":212.969,"endTime":215.999,"body":"get it. And that's pretty much"},{"speaker":"Emma McFadden","startTime":212.969,"endTime":215.999,"body":"how it goes."},{"speaker":"Aaron Moncur","startTime":216.66,"endTime":219.93,"body":"Cool. Okay. I'm"},{"speaker":"Aaron Moncur","startTime":216.66,"endTime":219.93,"body":"curious about the separation of"},{"speaker":"Aaron Moncur","startTime":219.93,"endTime":223.71,"body":"technicians on one floor and"},{"speaker":"Aaron Moncur","startTime":219.93,"endTime":223.71,"body":"engineers on another floor. And"},{"speaker":"Aaron Moncur","startTime":224.37,"endTime":228.33,"body":"is that is that efficient? Or"},{"speaker":"Aaron Moncur","startTime":224.37,"endTime":228.33,"body":"would it be better if you were"},{"speaker":"Aaron Moncur","startTime":228.33,"endTime":229.65,"body":"all on the same floor?"},{"speaker":"Emma McFadden","startTime":230.19,"endTime":233.76,"body":"Well, I think it"},{"speaker":"Emma McFadden","startTime":230.19,"endTime":233.76,"body":"would be better. But they built"},{"speaker":"Emma McFadden","startTime":233.76,"endTime":238.44,"body":"us this big new building in East"},{"speaker":"Emma McFadden","startTime":233.76,"endTime":238.44,"body":"East liberty, which is part of"},{"speaker":"Emma McFadden","startTime":238.44,"endTime":243.75,"body":"Pittsburgh, and it's kind of"},{"speaker":"Emma McFadden","startTime":238.44,"endTime":243.75,"body":"stacked nine storeys. And it's"},{"speaker":"Emma McFadden","startTime":243.78,"endTime":245.16,"body":"just logistics, they"},{"speaker":"Aaron Moncur","startTime":245.37,"endTime":248.82,"body":"just it is what it"},{"speaker":"Aaron Moncur","startTime":245.37,"endTime":248.82,"body":"is. Yeah, yeah. Yeah. Okay."},{"speaker":"Aaron Moncur","startTime":249.36,"endTime":255.75,"body":"Well, in your experience, what"},{"speaker":"Aaron Moncur","startTime":249.36,"endTime":255.75,"body":"are one or two ways in which"},{"speaker":"Aaron Moncur","startTime":255.78,"endTime":259.56,"body":"you've seen engineers not"},{"speaker":"Aaron Moncur","startTime":255.78,"endTime":259.56,"body":"working as effectively as"},{"speaker":"Aaron Moncur","startTime":259.56,"endTime":261.39,"body":"possible with technicians?"},{"speaker":"Emma McFadden","startTime":261.78,"endTime":266.28,"body":"Well, the biggest"},{"speaker":"Emma McFadden","startTime":261.78,"endTime":266.28,"body":"thing is, since COVID, we have"},{"speaker":"Emma McFadden","startTime":266.28,"endTime":269.31,"body":"this working from home thing,"},{"speaker":"Emma McFadden","startTime":266.28,"endTime":269.31,"body":"and technicians are almost"},{"speaker":"Emma McFadden","startTime":269.31,"endTime":273.96,"body":"always in the office. And a lot"},{"speaker":"Emma McFadden","startTime":269.31,"endTime":273.96,"body":"of engineers work from home. And"},{"speaker":"Emma McFadden","startTime":274.05,"endTime":279.12,"body":"sometimes it's difficult to get"},{"speaker":"Emma McFadden","startTime":274.05,"endTime":279.12,"body":"the proper communication, or you"},{"speaker":"Emma McFadden","startTime":279.12,"endTime":282.12,"body":"have engineers that they don't"},{"speaker":"Emma McFadden","startTime":279.12,"endTime":282.12,"body":"want to have to come in the"},{"speaker":"Emma McFadden","startTime":282.12,"endTime":287.94,"body":"office. So that kind of makes it"},{"speaker":"Emma McFadden","startTime":282.12,"endTime":287.94,"body":"hard for us technicians. But"},{"speaker":"Emma McFadden","startTime":287.94,"endTime":291.27,"body":"that's pretty much the biggest"},{"speaker":"Emma McFadden","startTime":287.94,"endTime":291.27,"body":"challenge and well, another"},{"speaker":"Emma McFadden","startTime":291.27,"endTime":294.69,"body":"challenge is people just don't"},{"speaker":"Emma McFadden","startTime":291.27,"endTime":294.69,"body":"communicate, don't always share"},{"speaker":"Emma McFadden","startTime":294.69,"endTime":298.83,"body":"knowledge. And if there was more"},{"speaker":"Emma McFadden","startTime":294.69,"endTime":298.83,"body":"of that, we would be so much"},{"speaker":"Emma McFadden","startTime":298.83,"endTime":299.25,"body":"better."},{"speaker":"Aaron Moncur","startTime":299.85,"endTime":303.6,"body":"It Interesting. So"},{"speaker":"Aaron Moncur","startTime":299.85,"endTime":303.6,"body":"engineers don't want to come"},{"speaker":"Aaron Moncur","startTime":303.6,"endTime":307.11,"body":"into the office, which I mean, I"},{"speaker":"Aaron Moncur","startTime":303.6,"endTime":307.11,"body":"kind of get right like this"},{"speaker":"Aaron Moncur","startTime":307.11,"endTime":311.88,"body":"whole work from home thing"},{"speaker":"Aaron Moncur","startTime":307.11,"endTime":311.88,"body":"people enjoy that. I have I have"},{"speaker":"Aaron Moncur","startTime":312.81,"endTime":316.59,"body":"thoughts on that as well I, from"},{"speaker":"Aaron Moncur","startTime":312.81,"endTime":316.59,"body":"my perspective, we should always"},{"speaker":"Aaron Moncur","startTime":316.59,"endTime":319.26,"body":"work wherever we're most"},{"speaker":"Aaron Moncur","startTime":316.59,"endTime":319.26,"body":"productive. In fact, core value"},{"speaker":"Aaron Moncur","startTime":319.26,"endTime":322.2,"body":"number two here, pipeline is"},{"speaker":"Aaron Moncur","startTime":319.26,"endTime":322.2,"body":"governed by productivity, not"},{"speaker":"Aaron Moncur","startTime":322.2,"endTime":326.37,"body":"bureaucracy. So work wherever"},{"speaker":"Aaron Moncur","startTime":322.2,"endTime":326.37,"body":"you're most productive. But to"},{"speaker":"Aaron Moncur","startTime":326.37,"endTime":329.31,"body":"your point, it sounds like a lot"},{"speaker":"Aaron Moncur","startTime":326.37,"endTime":329.31,"body":"of the time, or at least"},{"speaker":"Aaron Moncur","startTime":329.31,"endTime":332.73,"body":"sometimes the most productive"},{"speaker":"Aaron Moncur","startTime":329.31,"endTime":332.73,"body":"place for the engineer to work"},{"speaker":"Aaron Moncur","startTime":332.73,"endTime":336.45,"body":"would be on site. So the two of"},{"speaker":"Aaron Moncur","startTime":332.73,"endTime":336.45,"body":"you can communicate back and"},{"speaker":"Aaron Moncur","startTime":336.45,"endTime":340.14,"body":"forth effectively. But what's"},{"speaker":"Aaron Moncur","startTime":336.45,"endTime":340.14,"body":"the roadblock there? Is it just,"},{"speaker":"Aaron Moncur","startTime":340.29,"endTime":343.14,"body":"I hate to say it this way, but"},{"speaker":"Aaron Moncur","startTime":340.29,"endTime":343.14,"body":"engineers being lazy, or are"},{"speaker":"Aaron Moncur","startTime":343.14,"endTime":345.48,"body":"there other factors that come"},{"speaker":"Aaron Moncur","startTime":343.14,"endTime":345.48,"body":"into play? Do you think?"},{"speaker":"Emma McFadden","startTime":346.59,"endTime":349.8,"body":"Well, I can't say"},{"speaker":"Emma McFadden","startTime":346.59,"endTime":349.8,"body":"that they're lazy. I mean, where"},{"speaker":"Emma McFadden","startTime":349.8,"endTime":352.74,"body":"I work, we're a medical device"},{"speaker":"Emma McFadden","startTime":349.8,"endTime":352.74,"body":"company. So they get stuck in a"},{"speaker":"Emma McFadden","startTime":352.74,"endTime":357.12,"body":"lot of meetings and doing a lot"},{"speaker":"Emma McFadden","startTime":352.74,"endTime":357.12,"body":"of documentation. So I can"},{"speaker":"Emma McFadden","startTime":357.12,"endTime":360.66,"body":"understand them wanting to work"},{"speaker":"Emma McFadden","startTime":357.12,"endTime":360.66,"body":"from home. But, but in my"},{"speaker":"Emma McFadden","startTime":360.66,"endTime":366.48,"body":"experience, and I've been doing"},{"speaker":"Emma McFadden","startTime":360.66,"endTime":366.48,"body":"this since 1999. The best"},{"speaker":"Emma McFadden","startTime":366.48,"endTime":370.77,"body":"things, the best solutions we"},{"speaker":"Emma McFadden","startTime":366.48,"endTime":370.77,"body":"came up with is when we were"},{"speaker":"Emma McFadden","startTime":370.92,"endTime":376.8,"body":"when we were working elbow to"},{"speaker":"Emma McFadden","startTime":370.92,"endTime":376.8,"body":"elbow. Like I got my name one,"},{"speaker":"Emma McFadden","startTime":376.8,"endTime":381.15,"body":"two pattens with a bunch of"},{"speaker":"Emma McFadden","startTime":376.8,"endTime":381.15,"body":"engineers and like we were all"},{"speaker":"Emma McFadden","startTime":381.15,"endTime":385.11,"body":"working together really good"},{"speaker":"Emma McFadden","startTime":381.15,"endTime":385.11,"body":"synergy. It was great. I missed"},{"speaker":"Emma McFadden","startTime":385.11,"endTime":390.21,"body":"that so much. But but with them"},{"speaker":"Emma McFadden","startTime":385.11,"endTime":390.21,"body":"working from home, we just don't"},{"speaker":"Emma McFadden","startTime":390.21,"endTime":391.29,"body":"have that anymore."},{"speaker":"Aaron Moncur","startTime":391.83,"endTime":396.21,"body":"Hmm. And is this a"},{"speaker":"Aaron Moncur","startTime":391.83,"endTime":396.21,"body":"topic of conversation where you"},{"speaker":"Aaron Moncur","startTime":396.21,"endTime":399.36,"body":"work? Or? I don't know, do"},{"speaker":"Aaron Moncur","startTime":396.21,"endTime":399.36,"body":"people just kind of sweep it"},{"speaker":"Aaron Moncur","startTime":399.36,"endTime":401.13,"body":"under the rug and not talk about"},{"speaker":"Aaron Moncur","startTime":399.36,"endTime":401.13,"body":"it?"},{"speaker":"Emma McFadden","startTime":401.46,"endTime":403.74,"body":"I think a little"},{"speaker":"Emma McFadden","startTime":401.46,"endTime":403.74,"body":"both happen. Like with"},{"speaker":"Emma McFadden","startTime":403.74,"endTime":408.0,"body":"technicians. We all know that."},{"speaker":"Emma McFadden","startTime":403.74,"endTime":408.0,"body":"And sometimes we feel abused,"},{"speaker":"Emma McFadden","startTime":408.0,"endTime":411.36,"body":"because engineers kind of take"},{"speaker":"Emma McFadden","startTime":408.0,"endTime":411.36,"body":"advantage of us being in the"},{"speaker":"Emma McFadden","startTime":411.36,"endTime":417.87,"body":"office and them not. And, and I"},{"speaker":"Emma McFadden","startTime":411.36,"endTime":417.87,"body":"think management to some degree"},{"speaker":"Emma McFadden","startTime":417.87,"endTime":423.33,"body":"recognizing recognizes that."},{"speaker":"Emma McFadden","startTime":417.87,"endTime":423.33,"body":"However, the it's the world has"},{"speaker":"Emma McFadden","startTime":423.33,"endTime":427.08,"body":"changed since COVID. And that's"},{"speaker":"Emma McFadden","startTime":423.33,"endTime":427.08,"body":"kind of the norm now. And I"},{"speaker":"Emma McFadden","startTime":427.08,"endTime":429.24,"body":"don't know what's going to"},{"speaker":"Emma McFadden","startTime":427.08,"endTime":429.24,"body":"happen moving forward."},{"speaker":"Aaron Moncur","startTime":429.78,"endTime":432.87,"body":"Huh? Yeah. Well,"},{"speaker":"Aaron Moncur","startTime":429.78,"endTime":432.87,"body":"that's frustrating, I imagine."},{"speaker":"Emma McFadden","startTime":433.98,"endTime":435.72,"body":"Yeah, a little"},{"speaker":"Emma McFadden","startTime":433.98,"endTime":435.72,"body":"bit. Yeah."},{"speaker":"Aaron Moncur","startTime":436.439,"endTime":439.769,"body":"You also mentioned"},{"speaker":"Aaron Moncur","startTime":436.439,"endTime":439.769,"body":"just general communication. Can"},{"speaker":"Aaron Moncur","startTime":439.769,"endTime":443.399,"body":"you think of ways that engineers"},{"speaker":"Aaron Moncur","startTime":439.769,"endTime":443.399,"body":"and technicians can communicate"},{"speaker":"Aaron Moncur","startTime":443.399,"endTime":446.249,"body":"better? I mean, we've talked"},{"speaker":"Aaron Moncur","startTime":443.399,"endTime":446.249,"body":"about being like elbow to elbow,"},{"speaker":"Aaron Moncur","startTime":446.249,"endTime":448.409,"body":"as you put it, right, which is"},{"speaker":"Aaron Moncur","startTime":446.249,"endTime":448.409,"body":"really good way to put it."},{"speaker":"Aaron Moncur","startTime":449.129,"endTime":452.039,"body":"Beyond that, are there other"},{"speaker":"Aaron Moncur","startTime":449.129,"endTime":452.039,"body":"things that technicians and"},{"speaker":"Aaron Moncur","startTime":452.039,"endTime":455.219,"body":"engineers can do to foster"},{"speaker":"Aaron Moncur","startTime":452.039,"endTime":455.219,"body":"better communication?"},{"speaker":"Emma McFadden","startTime":456.3,"endTime":460.53,"body":"Well, um, I think"},{"speaker":"Emma McFadden","startTime":456.3,"endTime":460.53,"body":"some things have been tried, but"},{"speaker":"Emma McFadden","startTime":460.56,"endTime":465.0,"body":"it still boils down to we need"},{"speaker":"Emma McFadden","startTime":460.56,"endTime":465.0,"body":"to be face to face. I mean,"},{"speaker":"Emma McFadden","startTime":465.12,"endTime":469.2,"body":"that's just, that's reality. We"},{"speaker":"Emma McFadden","startTime":465.12,"endTime":469.2,"body":"need to be working elbow to"},{"speaker":"Emma McFadden","startTime":469.2,"endTime":472.38,"body":"elbow I need to be if they're"},{"speaker":"Emma McFadden","startTime":469.2,"endTime":472.38,"body":"upstairs in their cube, I need"},{"speaker":"Emma McFadden","startTime":472.38,"endTime":475.92,"body":"to be able to go up and ask them"},{"speaker":"Emma McFadden","startTime":472.38,"endTime":475.92,"body":"not send them an email and wait"},{"speaker":"Emma McFadden","startTime":475.92,"endTime":478.11,"body":"for a response. Hmm,"},{"speaker":"Aaron Moncur","startTime":478.379,"endTime":482.699,"body":"how about web"},{"speaker":"Aaron Moncur","startTime":478.379,"endTime":482.699,"body":"meetings, like teams or zoom? Or"},{"speaker":"Aaron Moncur","startTime":482.699,"endTime":485.279,"body":"can those be effective working"},{"speaker":"Aaron Moncur","startTime":482.699,"endTime":485.279,"body":"between soldiers and"},{"speaker":"Aaron Moncur","startTime":485.279,"endTime":485.969,"body":"technicians?"},{"speaker":"Emma McFadden","startTime":486.42,"endTime":490.98,"body":"So we use teams,"},{"speaker":"Emma McFadden","startTime":486.42,"endTime":490.98,"body":"and sometimes people aren't very"},{"speaker":"Emma McFadden","startTime":490.98,"endTime":494.97,"body":"good at responding to messages"},{"speaker":"Emma McFadden","startTime":490.98,"endTime":494.97,"body":"and teams, and we have a lot of"},{"speaker":"Emma McFadden","startTime":495.36,"endTime":501.39,"body":"teams meetings. But, but once"},{"speaker":"Emma McFadden","startTime":495.36,"endTime":501.39,"body":"again, you're kind of dependent"},{"speaker":"Emma McFadden","startTime":501.42,"endTime":505.2,"body":"on that engineer looking for"},{"speaker":"Emma McFadden","startTime":501.42,"endTime":505.2,"body":"that paying on the teams. Mm"},{"speaker":"Emma McFadden","startTime":505.2,"endTime":505.89,"body":"hmm."},{"speaker":"Aaron Moncur","startTime":506.22,"endTime":508.98,"body":"So if you're"},{"speaker":"Aaron Moncur","startTime":506.22,"endTime":508.98,"body":"pinging an engineer, and and"},{"speaker":"Aaron Moncur","startTime":508.98,"endTime":513.18,"body":"they don't see it, then, you"},{"speaker":"Aaron Moncur","startTime":508.98,"endTime":513.18,"body":"know, the work doesn't get done."},{"speaker":"Emma McFadden","startTime":514.08,"endTime":516.27,"body":"Right. Right. And"},{"speaker":"Emma McFadden","startTime":514.08,"endTime":516.27,"body":"I mean, they are always in"},{"speaker":"Emma McFadden","startTime":516.27,"endTime":520.74,"body":"meetings. So I get that. And I"},{"speaker":"Emma McFadden","startTime":516.27,"endTime":520.74,"body":"hope I don't sound negative"},{"speaker":"Emma McFadden","startTime":520.74,"endTime":524.61,"body":"toward engineers, because I have"},{"speaker":"Emma McFadden","startTime":520.74,"endTime":524.61,"body":"a lot of respect. They work very"},{"speaker":"Emma McFadden","startTime":524.61,"endTime":529.77,"body":"hard. Least where I work. But"},{"speaker":"Emma McFadden","startTime":524.61,"endTime":529.77,"body":"yeah, I would never want a"},{"speaker":"Emma McFadden","startTime":529.77,"endTime":530.28,"body":"discount."},{"speaker":"Aaron Moncur","startTime":531.24,"endTime":534.09,"body":"Yeah, no, thank"},{"speaker":"Aaron Moncur","startTime":531.24,"endTime":534.09,"body":"you for saying that. I can"},{"speaker":"Aaron Moncur","startTime":534.09,"endTime":536.55,"body":"understand the frustration that"},{"speaker":"Aaron Moncur","startTime":534.09,"endTime":536.55,"body":"like you're trying to get"},{"speaker":"Aaron Moncur","startTime":536.55,"endTime":540.21,"body":"something done and engineers or"},{"speaker":"Aaron Moncur","startTime":536.55,"endTime":540.21,"body":"they're in meetings or wherever,"},{"speaker":"Aaron Moncur","startTime":540.21,"endTime":542.73,"body":"not able to respond, and you"},{"speaker":"Aaron Moncur","startTime":540.21,"endTime":542.73,"body":"can't just walk up there and"},{"speaker":"Aaron Moncur","startTime":542.73,"endTime":548.49,"body":"talk to one of them. So I guess"},{"speaker":"Aaron Moncur","startTime":542.73,"endTime":548.49,"body":"you just have to make your best"},{"speaker":"Aaron Moncur","startTime":548.49,"endTime":551.34,"body":"guess or wait. That's what it"},{"speaker":"Aaron Moncur","startTime":548.49,"endTime":551.34,"body":"comes down to?"},{"speaker":"Emma McFadden","startTime":552.36,"endTime":553.23,"body":"A lot of"},{"speaker":"Emma McFadden","startTime":552.36,"endTime":553.23,"body":"patients."},{"speaker":"Aaron Moncur","startTime":555.539,"endTime":558.809,"body":"Yeah. All right."},{"speaker":"Aaron Moncur","startTime":555.539,"endTime":558.809,"body":"Well, let's see. In addition to"},{"speaker":"Aaron Moncur","startTime":558.809,"endTime":562.469,"body":"your your bachelor's degree, you"},{"speaker":"Aaron Moncur","startTime":558.809,"endTime":562.469,"body":"also obtained a master's degree"},{"speaker":"Aaron Moncur","startTime":562.499,"endTime":565.979,"body":"in project management, no small"},{"speaker":"Aaron Moncur","startTime":562.499,"endTime":565.979,"body":"feat. Congratulations on that."},{"speaker":"Aaron Moncur","startTime":567.029,"endTime":570.119,"body":"What are a few of the most"},{"speaker":"Aaron Moncur","startTime":567.029,"endTime":570.119,"body":"important skills that you"},{"speaker":"Aaron Moncur","startTime":570.119,"endTime":573.689,"body":"acquired with that degree and"},{"speaker":"Aaron Moncur","startTime":570.119,"endTime":573.689,"body":"how have you How have you been"},{"speaker":"Aaron Moncur","startTime":573.689,"endTime":575.519,"body":"able to use those at work?"},{"speaker":"Emma McFadden","startTime":576.69,"endTime":579.06,"body":"Um, well, the"},{"speaker":"Emma McFadden","startTime":576.69,"endTime":579.06,"body":"skills I obtained the biggest"},{"speaker":"Emma McFadden","startTime":579.06,"endTime":581.85,"body":"one was motional intelligence."},{"speaker":"Emma McFadden","startTime":579.06,"endTime":581.85,"body":"Are you familiar with that?"},{"speaker":"Aaron Moncur","startTime":582.39,"endTime":585.42,"body":"I am, yeah, EQ,"},{"speaker":"Aaron Moncur","startTime":582.39,"endTime":585.42,"body":"right. Yes. referred to."},{"speaker":"Emma McFadden","startTime":585.929,"endTime":588.449,"body":"Yes. So"},{"speaker":"Emma McFadden","startTime":585.929,"endTime":588.449,"body":"understanding my emotions,"},{"speaker":"Emma McFadden","startTime":588.449,"endTime":593.909,"body":"understanding how I react and"},{"speaker":"Emma McFadden","startTime":588.449,"endTime":593.909,"body":"act affects other people has has"},{"speaker":"Emma McFadden","startTime":593.909,"endTime":599.609,"body":"been super valuable. And that in"},{"speaker":"Emma McFadden","startTime":593.909,"endTime":599.609,"body":"and of itself has made me able"},{"speaker":"Emma McFadden","startTime":599.639,"endTime":604.589,"body":"to be a But or technician, and"},{"speaker":"Emma McFadden","startTime":599.639,"endTime":604.589,"body":"then the the leadership side of"},{"speaker":"Emma McFadden","startTime":604.589,"endTime":609.779,"body":"it, you know, taking initiative"},{"speaker":"Emma McFadden","startTime":604.589,"endTime":609.779,"body":"or just being consistent having"},{"speaker":"Emma McFadden","startTime":609.779,"endTime":613.739,"body":"integrity. Like, I remember one"},{"speaker":"Emma McFadden","startTime":609.779,"endTime":613.739,"body":"of my professors saying that"},{"speaker":"Emma McFadden","startTime":613.769,"endTime":619.979,"body":"people tend to follow somebody"},{"speaker":"Emma McFadden","startTime":613.769,"endTime":619.979,"body":"lead who acts and is how they"},{"speaker":"Emma McFadden","startTime":620.009,"endTime":625.259,"body":"aspire to be. So instead of be"},{"speaker":"Emma McFadden","startTime":620.009,"endTime":625.259,"body":"that type of person, then that"},{"speaker":"Emma McFadden","startTime":625.259,"endTime":627.209,"body":"makes me a better employee all"},{"speaker":"Emma McFadden","startTime":625.259,"endTime":627.209,"body":"around."},{"speaker":"Aaron Moncur","startTime":672.0989999999999,"endTime":674.6790000000001,"body":"Yeah, for sure."},{"speaker":"Aaron Moncur","startTime":672.0989999999999,"endTime":674.6790000000001,"body":"Can you think of? And if you"},{"speaker":"Aaron Moncur","startTime":674.6790000000001,"endTime":676.749,"body":"can't, it's fine. I'm kind of"},{"speaker":"Aaron Moncur","startTime":674.6790000000001,"endTime":676.749,"body":"putting you on the spot here."},{"speaker":"Aaron Moncur","startTime":676.9290000000001,"endTime":680.4090000000001,"body":"Can you think of a particular"},{"speaker":"Aaron Moncur","startTime":676.9290000000001,"endTime":680.4090000000001,"body":"situation in which this"},{"speaker":"Aaron Moncur","startTime":680.4090000000001,"endTime":684.279,"body":"heightened sense of EQ of"},{"speaker":"Aaron Moncur","startTime":680.4090000000001,"endTime":684.279,"body":"emotional intelligence really"},{"speaker":"Aaron Moncur","startTime":684.309,"endTime":688.509,"body":"helps you solve a problem or"},{"speaker":"Aaron Moncur","startTime":684.309,"endTime":688.509,"body":"resolve some conflict at work?"},{"speaker":"Emma McFadden","startTime":689.71,"endTime":692.26,"body":"Well, I've worked"},{"speaker":"Emma McFadden","startTime":689.71,"endTime":692.26,"body":"with a nother technician who's"},{"speaker":"Emma McFadden","startTime":692.26,"endTime":697.6300000000001,"body":"easily excitable, and he's a"},{"speaker":"Emma McFadden","startTime":692.26,"endTime":697.6300000000001,"body":"Marine, or he was a Marine. And"},{"speaker":"Emma McFadden","startTime":697.6600000000001,"endTime":701.6800000000001,"body":"it's just his personality. But"},{"speaker":"Emma McFadden","startTime":697.6600000000001,"endTime":701.6800000000001,"body":"he's a little rough around that"},{"speaker":"Emma McFadden","startTime":701.6800000000001,"endTime":706.3,"body":"just so understanding that helps"},{"speaker":"Emma McFadden","startTime":701.6800000000001,"endTime":706.3,"body":"me to control my emotions and"},{"speaker":"Emma McFadden","startTime":706.3,"endTime":711.55,"body":"have a much smoother working"},{"speaker":"Emma McFadden","startTime":706.3,"endTime":711.55,"body":"relationship with him. Does that"},{"speaker":"Emma McFadden","startTime":711.55,"endTime":712.4200000000001,"body":"answer your question?"},{"speaker":"Aaron Moncur","startTime":712.8389999999999,"endTime":714.9090000000001,"body":"Yeah. So what's"},{"speaker":"Aaron Moncur","startTime":712.8389999999999,"endTime":714.9090000000001,"body":"the thought process like"},{"speaker":"Aaron Moncur","startTime":714.9390000000001,"endTime":718.809,"body":"something happens? And maybe it"},{"speaker":"Aaron Moncur","startTime":714.9390000000001,"endTime":718.809,"body":"could be taken, you know,"},{"speaker":"Aaron Moncur","startTime":718.809,"endTime":724.2090000000001,"body":"multiple ways. You could just"},{"speaker":"Aaron Moncur","startTime":718.809,"endTime":724.2090000000001,"body":"react and be upset or fireback"},{"speaker":"Aaron Moncur","startTime":724.2090000000001,"endTime":726.219,"body":"and insult maybe or something"},{"speaker":"Aaron Moncur","startTime":724.2090000000001,"endTime":726.219,"body":"like that? What's the thought"},{"speaker":"Aaron Moncur","startTime":726.219,"endTime":729.069,"body":"process that goes on? In your"},{"speaker":"Aaron Moncur","startTime":726.219,"endTime":729.069,"body":"head in those situations?"},{"speaker":"Emma McFadden","startTime":729.1600000000001,"endTime":732.01,"body":"Well, I have to"},{"speaker":"Emma McFadden","startTime":729.1600000000001,"endTime":732.01,"body":"be mindful of how I feel and"},{"speaker":"Emma McFadden","startTime":732.04,"endTime":735.8199999999999,"body":"think about, you know, how this"},{"speaker":"Emma McFadden","startTime":732.04,"endTime":735.8199999999999,"body":"is impacting me. And then I have"},{"speaker":"Emma McFadden","startTime":735.8199999999999,"endTime":739.75,"body":"to make a choice of how I'm"},{"speaker":"Emma McFadden","startTime":735.8199999999999,"endTime":739.75,"body":"going to react, think about how"},{"speaker":"Emma McFadden","startTime":739.75,"endTime":743.6199999999999,"body":"it's going to affect him, and"},{"speaker":"Emma McFadden","startTime":739.75,"endTime":743.6199999999999,"body":"then react to them or not react"},{"speaker":"Emma McFadden","startTime":743.6199999999999,"endTime":745.51,"body":"or take whatever actions,"},{"speaker":"Aaron Moncur","startTime":746.1400000000001,"endTime":750.31,"body":"right, yeah. Let's"},{"speaker":"Aaron Moncur","startTime":746.1400000000001,"endTime":750.31,"body":"see. Moving on to kind of a"},{"speaker":"Aaron Moncur","startTime":750.3699999999999,"endTime":753.6400000000001,"body":"another topic here, you have"},{"speaker":"Aaron Moncur","startTime":750.3699999999999,"endTime":753.6400000000001,"body":"tons of experience soldering"},{"speaker":"Aaron Moncur","startTime":753.6400000000001,"endTime":759.1600000000001,"body":"PCBs. And for those who have"},{"speaker":"Aaron Moncur","startTime":753.6400000000001,"endTime":759.1600000000001,"body":"done this occasionally, and"},{"speaker":"Aaron Moncur","startTime":759.1600000000001,"endTime":762.4300000000001,"body":"maybe we want to improve there,"},{"speaker":"Aaron Moncur","startTime":759.1600000000001,"endTime":762.4300000000001,"body":"are there any, it's probably"},{"speaker":"Aaron Moncur","startTime":762.52,"endTime":766.0,"body":"tough to describe, like over a"},{"speaker":"Aaron Moncur","startTime":762.52,"endTime":766.0,"body":"call without being elbow to"},{"speaker":"Aaron Moncur","startTime":766.0,"endTime":770.05,"body":"elbow right actually showing,"},{"speaker":"Aaron Moncur","startTime":766.0,"endTime":770.05,"body":"but are there any any pro tips"},{"speaker":"Aaron Moncur","startTime":770.05,"endTime":773.3800000000001,"body":"that, that you can share with"},{"speaker":"Aaron Moncur","startTime":770.05,"endTime":773.3800000000001,"body":"those of us who maybe want to"},{"speaker":"Aaron Moncur","startTime":773.3800000000001,"endTime":774.3399999999999,"body":"get better at this skill."},{"speaker":"Emma McFadden","startTime":774.55,"endTime":777.6700000000001,"body":"So if, for"},{"speaker":"Emma McFadden","startTime":774.55,"endTime":777.6700000000001,"body":"example, you're gone, us going"},{"speaker":"Emma McFadden","startTime":777.6700000000001,"endTime":782.1400000000001,"body":"to solder a processor, it's four"},{"speaker":"Emma McFadden","startTime":777.6700000000001,"endTime":782.1400000000001,"body":"sided, has 128 pins, it's about"},{"speaker":"Emma McFadden","startTime":782.1400000000001,"endTime":787.06,"body":"an inch by inch square. The"},{"speaker":"Emma McFadden","startTime":782.1400000000001,"endTime":787.06,"body":"best, the best trick is to tack"},{"speaker":"Emma McFadden","startTime":787.1199999999999,"endTime":790.3599999999999,"body":"one of the pins down and then"},{"speaker":"Emma McFadden","startTime":787.1199999999999,"endTime":790.3599999999999,"body":"move to one of the other sides,"},{"speaker":"Emma McFadden","startTime":790.6300000000001,"endTime":796.51,"body":"put a bunch of flux on it. And"},{"speaker":"Emma McFadden","startTime":790.6300000000001,"endTime":796.51,"body":"the flux will help to keep the"},{"speaker":"Emma McFadden","startTime":796.51,"endTime":800.56,"body":"solder from bridging. But you"},{"speaker":"Emma McFadden","startTime":796.51,"endTime":800.56,"body":"just get a really fun, small"},{"speaker":"Emma McFadden","startTime":800.56,"endTime":804.22,"body":"bead of solder on the tip of"},{"speaker":"Emma McFadden","startTime":800.56,"endTime":804.22,"body":"your iron and kind of just make"},{"speaker":"Emma McFadden","startTime":804.22,"endTime":807.4000000000001,"body":"sure you're holding the chip"},{"speaker":"Emma McFadden","startTime":804.22,"endTime":807.4000000000001,"body":"down with your finger a pair of"},{"speaker":"Emma McFadden","startTime":807.4000000000001,"endTime":811.5999999999999,"body":"tweezers or something and just"},{"speaker":"Emma McFadden","startTime":807.4000000000001,"endTime":811.5999999999999,"body":"slide it down. And you might"},{"speaker":"Emma McFadden","startTime":811.5999999999999,"endTime":815.26,"body":"have to do it a couple times."},{"speaker":"Emma McFadden","startTime":811.5999999999999,"endTime":815.26,"body":"But it'll it'll flow so nicely,"},{"speaker":"Emma McFadden","startTime":815.29,"endTime":819.79,"body":"as long as you have enough flux."},{"speaker":"Emma McFadden","startTime":815.29,"endTime":819.79,"body":"And then you just kind of glide"},{"speaker":"Emma McFadden","startTime":819.79,"endTime":824.1099999999999,"body":"the tip down away from the chip."},{"speaker":"Emma McFadden","startTime":819.79,"endTime":824.1099999999999,"body":"If you do have bridges and"},{"speaker":"Emma McFadden","startTime":824.1400000000001,"endTime":827.44,"body":"usually the solder enough of it"},{"speaker":"Emma McFadden","startTime":824.1400000000001,"endTime":827.44,"body":"six to the tip that it gets"},{"speaker":"Emma McFadden","startTime":827.44,"endTime":829.54,"body":"through the bridges or not 70."},{"speaker":"Aaron Moncur","startTime":830.2,"endTime":834.0999999999999,"body":"Nice. So this"},{"speaker":"Aaron Moncur","startTime":830.2,"endTime":834.0999999999999,"body":"solder one leg down on one side"},{"speaker":"Aaron Moncur","startTime":834.0999999999999,"endTime":836.71,"body":"and then move to the opposite"},{"speaker":"Aaron Moncur","startTime":834.0999999999999,"endTime":836.71,"body":"side and start working. Right."},{"speaker":"Aaron Moncur","startTime":836.74,"endTime":841.3,"body":"Yeah. Kind of like putting a"},{"speaker":"Aaron Moncur","startTime":836.74,"endTime":841.3,"body":"tire on a car. Yeah, kinda."},{"speaker":"Aaron Moncur","startTime":841.54,"endTime":844.5699999999999,"body":"Yeah. Cool. Okay, and the other"},{"speaker":"Aaron Moncur","startTime":841.54,"endTime":844.5699999999999,"body":"pro tips you can think of?"},{"speaker":"Emma McFadden","startTime":846.79,"endTime":849.0699999999999,"body":"Well,"},{"speaker":"Emma McFadden","startTime":846.79,"endTime":849.0699999999999,"body":"troubleshooting, that's like"},{"speaker":"Emma McFadden","startTime":849.0699999999999,"endTime":853.5999999999999,"body":"finding a short. Is it okay, if"},{"speaker":"Emma McFadden","startTime":849.0699999999999,"endTime":853.5999999999999,"body":"I kind of move into"},{"speaker":"Emma McFadden","startTime":853.5999999999999,"endTime":856.9300000000001,"body":"troubleshooting? Because"},{"speaker":"Emma McFadden","startTime":853.5999999999999,"endTime":856.9300000000001,"body":"absolutely, yeah, please say you"},{"speaker":"Emma McFadden","startTime":856.9300000000001,"endTime":861.1300000000001,"body":"have like a 3.3 volt line on,"},{"speaker":"Emma McFadden","startTime":856.9300000000001,"endTime":861.1300000000001,"body":"you know, whole line in the"},{"speaker":"Emma McFadden","startTime":861.1300000000001,"endTime":864.94,"body":"circuit. And it's shorted. So"},{"speaker":"Emma McFadden","startTime":861.1300000000001,"endTime":864.94,"body":"shorts are very difficult to"},{"speaker":"Emma McFadden","startTime":864.94,"endTime":869.05,"body":"find. So I learned I figured out"},{"speaker":"Emma McFadden","startTime":864.94,"endTime":869.05,"body":"a trick and I got laughed at"},{"speaker":"Emma McFadden","startTime":869.05,"endTime":871.8399999999999,"body":"when I told other technicians,"},{"speaker":"Emma McFadden","startTime":869.05,"endTime":871.8399999999999,"body":"so I proved to them that it"},{"speaker":"Emma McFadden","startTime":871.8399999999999,"endTime":877.51,"body":"work. So if you saw her a lead"},{"speaker":"Emma McFadden","startTime":871.8399999999999,"endTime":877.51,"body":"on the that line and what it"},{"speaker":"Emma McFadden","startTime":877.51,"endTime":880.9300000000001,"body":"shorts, which is usually ground,"},{"speaker":"Emma McFadden","startTime":877.51,"endTime":880.9300000000001,"body":"and you hook to Digital"},{"speaker":"Emma McFadden","startTime":880.9300000000001,"endTime":885.6099999999999,"body":"Multimeter leads to those leads"},{"speaker":"Emma McFadden","startTime":880.9300000000001,"endTime":885.6099999999999,"body":"that you soldered on, and you"},{"speaker":"Emma McFadden","startTime":885.6099999999999,"endTime":889.6600000000001,"body":"turn to ohms. And you take the"},{"speaker":"Emma McFadden","startTime":885.6099999999999,"endTime":889.6600000000001,"body":"whole board and drench it in"},{"speaker":"Emma McFadden","startTime":889.8699999999999,"endTime":894.4300000000001,"body":"isopropyl alcohol, and then you"},{"speaker":"Emma McFadden","startTime":889.8699999999999,"endTime":894.4300000000001,"body":"take a heat pencil and you turn"},{"speaker":"Emma McFadden","startTime":894.46,"endTime":898.24,"body":"the flow way down. And if you"},{"speaker":"Emma McFadden","startTime":894.46,"endTime":898.24,"body":"move it over the board, when you"},{"speaker":"Emma McFadden","startTime":898.24,"endTime":901.5999999999999,"body":"get to where to short is it'll"},{"speaker":"Emma McFadden","startTime":898.24,"endTime":901.5999999999999,"body":"change the resistance, maybe not"},{"speaker":"Emma McFadden","startTime":901.5999999999999,"endTime":904.54,"body":"a lot. Sometimes that doesn't"},{"speaker":"Emma McFadden","startTime":901.5999999999999,"endTime":904.54,"body":"always work. So if you put it to"},{"speaker":"Emma McFadden","startTime":904.54,"endTime":906.94,"body":"like where it's measuring"},{"speaker":"Emma McFadden","startTime":904.54,"endTime":906.94,"body":"millivolts you might get a"},{"speaker":"Emma McFadden","startTime":906.94,"endTime":910.1500000000001,"body":"voltage because there's a"},{"speaker":"Emma McFadden","startTime":906.94,"endTime":910.1500000000001,"body":"Seebeck effect. Are you"},{"speaker":"Emma McFadden","startTime":910.1500000000001,"endTime":913.78,"body":"familiar? The Seebeck effect?"},{"speaker":"Emma McFadden","startTime":910.1500000000001,"endTime":913.78,"body":"I'm not know you've heard"},{"speaker":"Emma McFadden","startTime":913.78,"endTime":917.26,"body":"thermocouples, right? Yes. So"},{"speaker":"Emma McFadden","startTime":913.78,"endTime":917.26,"body":"that's that's how it works."},{"speaker":"Emma McFadden","startTime":917.26,"endTime":921.1600000000001,"body":"Don't ask me to physics because"},{"speaker":"Emma McFadden","startTime":917.26,"endTime":921.1600000000001,"body":"I don't know but but when you"},{"speaker":"Emma McFadden","startTime":921.1600000000001,"endTime":925.9000000000001,"body":"heat the dissimilar metals, the"},{"speaker":"Emma McFadden","startTime":921.1600000000001,"endTime":925.9000000000001,"body":"junction they create a voltage."},{"speaker":"Aaron Moncur","startTime":926.44,"endTime":929.6199999999999,"body":"Interesting. Okay."},{"speaker":"Aaron Moncur","startTime":926.44,"endTime":929.6199999999999,"body":"Very cool. Well, I can tell"},{"speaker":"Aaron Moncur","startTime":929.6199999999999,"endTime":934.96,"body":"you've done this a lot. Yeah,"},{"speaker":"Aaron Moncur","startTime":929.6199999999999,"endTime":934.96,"body":"yeah. As as you work through"},{"speaker":"Aaron Moncur","startTime":934.96,"endTime":939.0999999999999,"body":"some of these troubleshooting"},{"speaker":"Aaron Moncur","startTime":934.96,"endTime":939.0999999999999,"body":"steps. Have you ever identified"},{"speaker":"Aaron Moncur","startTime":939.79,"endTime":945.6099999999999,"body":"patterns that patterns of"},{"speaker":"Aaron Moncur","startTime":939.79,"endTime":945.6099999999999,"body":"problem Those mistakes, design"},{"speaker":"Aaron Moncur","startTime":945.6099999999999,"endTime":951.28,"body":"flaws, maybe manufacturing flaws"},{"speaker":"Aaron Moncur","startTime":945.6099999999999,"endTime":951.28,"body":"that could have been anticipated"},{"speaker":"Aaron Moncur","startTime":951.3399999999999,"endTime":954.4300000000001,"body":"during the design phase. And"},{"speaker":"Aaron Moncur","startTime":951.3399999999999,"endTime":954.4300000000001,"body":"then now that you're kind of"},{"speaker":"Aaron Moncur","startTime":954.4300000000001,"endTime":958.3299999999999,"body":"aware of these patterns could be"},{"speaker":"Aaron Moncur","startTime":954.4300000000001,"endTime":958.3299999999999,"body":"communicated to the engineering"},{"speaker":"Aaron Moncur","startTime":958.3299999999999,"endTime":960.6700000000001,"body":"team so that these don't occur"},{"speaker":"Aaron Moncur","startTime":958.3299999999999,"endTime":960.6700000000001,"body":"in the future?"},{"speaker":"Emma McFadden","startTime":961.749,"endTime":965.4090000000001,"body":"Well, I can't say"},{"speaker":"Emma McFadden","startTime":961.749,"endTime":965.4090000000001,"body":"it's necessarily because of the"},{"speaker":"Emma McFadden","startTime":965.4090000000001,"endTime":969.069,"body":"design phase and stop me, this"},{"speaker":"Emma McFadden","startTime":965.4090000000001,"endTime":969.069,"body":"isn't answering your question"},{"speaker":"Emma McFadden","startTime":969.069,"endTime":973.539,"body":"properly. But I remember we are"},{"speaker":"Emma McFadden","startTime":969.069,"endTime":973.539,"body":"developing a product and the"},{"speaker":"Emma McFadden","startTime":973.539,"endTime":976.6289999999999,"body":"engineers, the software"},{"speaker":"Emma McFadden","startTime":973.539,"endTime":976.6289999999999,"body":"engineers kept coming back with"},{"speaker":"Emma McFadden","startTime":976.6289999999999,"endTime":981.3689999999999,"body":"blown processors. And they were"},{"speaker":"Emma McFadden","startTime":976.6289999999999,"endTime":981.3689999999999,"body":"128 pin processors, and they're"},{"speaker":"Emma McFadden","startTime":981.579,"endTime":986.319,"body":"kind of a pain in the butt to"},{"speaker":"Emma McFadden","startTime":981.579,"endTime":986.319,"body":"replace. And it was something"},{"speaker":"Emma McFadden","startTime":986.319,"endTime":989.529,"body":"simple. They weren't following"},{"speaker":"Emma McFadden","startTime":986.319,"endTime":989.529,"body":"ESD. And they were frying the"},{"speaker":"Emma McFadden","startTime":989.529,"endTime":994.4490000000001,"body":"chips from simple yesterday. So"},{"speaker":"Emma McFadden","startTime":989.529,"endTime":994.4490000000001,"body":"So that's like a big thing."},{"speaker":"Emma McFadden","startTime":994.6289999999999,"endTime":997.3889999999999,"body":"design that you got to follow"},{"speaker":"Emma McFadden","startTime":994.6289999999999,"endTime":997.3889999999999,"body":"yesterday."},{"speaker":"Aaron Moncur","startTime":998.1089999999999,"endTime":1002.249,"body":"Yeah. And ESD"},{"speaker":"Aaron Moncur","startTime":998.1089999999999,"endTime":1002.249,"body":"electrostatic discharge, what"},{"speaker":"Aaron Moncur","startTime":1002.249,"endTime":1004.4390000000001,"body":"else? Can you say about that?"},{"speaker":"Aaron Moncur","startTime":1002.249,"endTime":1004.4390000000001,"body":"Like, how do you prevent that"},{"speaker":"Aaron Moncur","startTime":1004.4390000000001,"endTime":1006.4490000000001,"body":"from happening in the first"},{"speaker":"Aaron Moncur","startTime":1004.4390000000001,"endTime":1006.4490000000001,"body":"place?"},{"speaker":"Emma McFadden","startTime":1006.69,"endTime":1009.72,"body":"Um, well, grounds"},{"speaker":"Emma McFadden","startTime":1006.69,"endTime":1009.72,"body":"your wrist with a wrist strap."},{"speaker":"Emma McFadden","startTime":1010.4100000000001,"endTime":1015.69,"body":"Use a ESD surface, that's"},{"speaker":"Emma McFadden","startTime":1010.4100000000001,"endTime":1015.69,"body":"dissipative. And if you're"},{"speaker":"Emma McFadden","startTime":1015.69,"endTime":1019.95,"body":"removing the board from one area"},{"speaker":"Emma McFadden","startTime":1015.69,"endTime":1019.95,"body":"to another, make sure it's in"},{"speaker":"Emma McFadden","startTime":1019.95,"endTime":1022.77,"body":"the ESD bag. I mean, it's pretty"},{"speaker":"Emma McFadden","startTime":1019.95,"endTime":1022.77,"body":"simple."},{"speaker":"Aaron Moncur","startTime":1023.31,"endTime":1028.29,"body":"Follow some best"},{"speaker":"Aaron Moncur","startTime":1023.31,"endTime":1028.29,"body":"practices. How would you know if"},{"speaker":"Aaron Moncur","startTime":1028.29,"endTime":1030.03,"body":"one of these chips has had been"},{"speaker":"Aaron Moncur","startTime":1028.29,"endTime":1030.03,"body":"fried?"},{"speaker":"Emma McFadden","startTime":1031.109,"endTime":1034.139,"body":"Well, a lot of"},{"speaker":"Emma McFadden","startTime":1031.109,"endTime":1034.139,"body":"times, the board just doesn't"},{"speaker":"Emma McFadden","startTime":1034.139,"endTime":1039.149,"body":"work or beeps, or there's no"},{"speaker":"Emma McFadden","startTime":1034.139,"endTime":1039.149,"body":"display or they just can't talk"},{"speaker":"Emma McFadden","startTime":1039.149,"endTime":1043.109,"body":"to with their I think they're"},{"speaker":"Emma McFadden","startTime":1039.149,"endTime":1043.109,"body":"called emulators or whatever."},{"speaker":"Emma McFadden","startTime":1044.609,"endTime":1046.679,"body":"And, yeah, it's pretty easy."},{"speaker":"Aaron Moncur","startTime":1047.4,"endTime":1051.21,"body":"Got it. Okay. So"},{"speaker":"Aaron Moncur","startTime":1047.4,"endTime":1051.21,"body":"if you're, if nothing shows up"},{"speaker":"Aaron Moncur","startTime":1051.21,"endTime":1053.67,"body":"on the screen, if you don't get"},{"speaker":"Aaron Moncur","startTime":1051.21,"endTime":1053.67,"body":"communications, one of the"},{"speaker":"Aaron Moncur","startTime":1053.67,"endTime":1057.06,"body":"things that you could explore"},{"speaker":"Aaron Moncur","startTime":1053.67,"endTime":1057.06,"body":"right off the bat is whether"},{"speaker":"Aaron Moncur","startTime":1057.09,"endTime":1058.68,"body":"this chip has been fried,"},{"speaker":"Emma McFadden","startTime":1058.739,"endTime":1061.049,"body":"right? And"},{"speaker":"Emma McFadden","startTime":1058.739,"endTime":1061.049,"body":"sometimes as simple as the chip"},{"speaker":"Emma McFadden","startTime":1061.049,"endTime":1061.889,"body":"gets really hot."},{"speaker":"Aaron Moncur","startTime":1062.849,"endTime":1065.099,"body":"All right, well,"},{"speaker":"Aaron Moncur","startTime":1062.849,"endTime":1065.099,"body":"I'll take a very quick break"},{"speaker":"Aaron Moncur","startTime":1065.099,"endTime":1070.019,"body":"here and share with the"},{"speaker":"Aaron Moncur","startTime":1065.099,"endTime":1070.019,"body":"listeners that Team pipeline.us"},{"speaker":"Aaron Moncur","startTime":1070.049,"endTime":1073.529,"body":"is where you can learn more"},{"speaker":"Aaron Moncur","startTime":1070.049,"endTime":1073.529,"body":"about how we help medical device"},{"speaker":"Aaron Moncur","startTime":1073.559,"endTime":1077.789,"body":"and other product engineering or"},{"speaker":"Aaron Moncur","startTime":1073.559,"endTime":1077.789,"body":"manufacturing teams, develop"},{"speaker":"Aaron Moncur","startTime":1077.789,"endTime":1081.479,"body":"turnkey equipment, custom"},{"speaker":"Aaron Moncur","startTime":1077.789,"endTime":1081.479,"body":"fixtures and automated machines"},{"speaker":"Aaron Moncur","startTime":1081.6290000000001,"endTime":1084.989,"body":"to characterize, inspect,"},{"speaker":"Aaron Moncur","startTime":1081.6290000000001,"endTime":1084.989,"body":"assemble, manufacture and"},{"speaker":"Aaron Moncur","startTime":1084.989,"endTime":1088.529,"body":"perform verification testing on"},{"speaker":"Aaron Moncur","startTime":1084.989,"endTime":1088.529,"body":"your devices. And today, we're"},{"speaker":"Aaron Moncur","startTime":1088.529,"endTime":1091.439,"body":"speaking with Emma McFadden. So"},{"speaker":"Aaron Moncur","startTime":1088.529,"endTime":1091.439,"body":"Emma, one of your"},{"speaker":"Aaron Moncur","startTime":1091.439,"endTime":1096.1490000000001,"body":"responsibilities at work has"},{"speaker":"Aaron Moncur","startTime":1091.439,"endTime":1096.1490000000001,"body":"been to support technologies"},{"speaker":"Aaron Moncur","startTime":1096.1490000000001,"endTime":1099.479,"body":"that are associated with sleep"},{"speaker":"Aaron Moncur","startTime":1096.1490000000001,"endTime":1099.479,"body":"disorders, can you share a"},{"speaker":"Aaron Moncur","startTime":1099.479,"endTime":1103.8890000000001,"body":"little bit about the root cause"},{"speaker":"Aaron Moncur","startTime":1099.479,"endTime":1103.8890000000001,"body":"of these sleep disorders? And"},{"speaker":"Aaron Moncur","startTime":1103.8890000000001,"endTime":1107.549,"body":"then we can talk a little bit"},{"speaker":"Aaron Moncur","startTime":1103.8890000000001,"endTime":1107.549,"body":"about the the technology that"},{"speaker":"Aaron Moncur","startTime":1107.579,"endTime":1109.199,"body":"has been developed to resolve"},{"speaker":"Aaron Moncur","startTime":1107.579,"endTime":1109.199,"body":"them?"},{"speaker":"Emma McFadden","startTime":1109.47,"endTime":1112.41,"body":"Well, I'm, I'm"},{"speaker":"Emma McFadden","startTime":1109.47,"endTime":1112.41,"body":"not an expert on the matter of"},{"speaker":"Emma McFadden","startTime":1112.41,"endTime":1115.71,"body":"sleep disorders, however, I will"},{"speaker":"Emma McFadden","startTime":1112.41,"endTime":1115.71,"body":"share with you what I do know."},{"speaker":"Emma McFadden","startTime":1116.0700000000002,"endTime":1120.03,"body":"So there's obstructive sleep"},{"speaker":"Emma McFadden","startTime":1116.0700000000002,"endTime":1120.03,"body":"apnea, where when a person"},{"speaker":"Emma McFadden","startTime":1120.03,"endTime":1123.5700000000002,"body":"sleeps usually on their back"},{"speaker":"Emma McFadden","startTime":1120.03,"endTime":1123.5700000000002,"body":"there, their muscles relaxed in"},{"speaker":"Emma McFadden","startTime":1123.5700000000002,"endTime":1128.25,"body":"their throat. And when that"},{"speaker":"Emma McFadden","startTime":1123.5700000000002,"endTime":1128.25,"body":"happens, their throat collapses,"},{"speaker":"Emma McFadden","startTime":1128.25,"endTime":1130.8300000000002,"body":"or at least partially, and"},{"speaker":"Emma McFadden","startTime":1128.25,"endTime":1130.8300000000002,"body":"that's part of the reason they"},{"speaker":"Emma McFadden","startTime":1130.8300000000002,"endTime":1136.6200000000001,"body":"snore. And they have sleep apnea"},{"speaker":"Emma McFadden","startTime":1130.8300000000002,"endTime":1136.6200000000001,"body":"is because their third shot. So"},{"speaker":"Emma McFadden","startTime":1136.92,"endTime":1143.04,"body":"one of our devices, probably the"},{"speaker":"Emma McFadden","startTime":1136.92,"endTime":1143.04,"body":"original CPAP. The idea was, if"},{"speaker":"Emma McFadden","startTime":1143.04,"endTime":1147.3300000000002,"body":"you pressurize the person's"},{"speaker":"Emma McFadden","startTime":1143.04,"endTime":1147.3300000000002,"body":"airwave airway, it acts almost"},{"speaker":"Emma McFadden","startTime":1147.3300000000002,"endTime":1150.69,"body":"like an air mattress and hold it"},{"speaker":"Emma McFadden","startTime":1147.3300000000002,"endTime":1150.69,"body":"up. And so then they can"},{"speaker":"Emma McFadden","startTime":1150.69,"endTime":1156.1200000000001,"body":"breathe. And our devices can"},{"speaker":"Emma McFadden","startTime":1150.69,"endTime":1156.1200000000001,"body":"actually, we have different,"},{"speaker":"Emma McFadden","startTime":1156.27,"endTime":1160.29,"body":"different versions of devices,"},{"speaker":"Emma McFadden","startTime":1156.27,"endTime":1160.29,"body":"but our more advanced devices"},{"speaker":"Emma McFadden","startTime":1160.29,"endTime":1164.64,"body":"can pick up on when the"},{"speaker":"Emma McFadden","startTime":1160.29,"endTime":1164.64,"body":"patient's snores, and change the"},{"speaker":"Emma McFadden","startTime":1164.64,"endTime":1168.06,"body":"pressure till they stop snoring."},{"speaker":"Emma McFadden","startTime":1164.64,"endTime":1168.06,"body":"And interesting."},{"speaker":"Aaron Moncur","startTime":1168.0900000000001,"endTime":1171.27,"body":"So as you're"},{"speaker":"Aaron Moncur","startTime":1168.0900000000001,"endTime":1171.27,"body":"asleep, is your airway"},{"speaker":"Aaron Moncur","startTime":1171.3,"endTime":1172.8600000000001,"body":"pressurized the entire time?"},{"speaker":"Emma McFadden","startTime":1173.16,"endTime":1177.24,"body":"Um, yes, yes."},{"speaker":"Emma McFadden","startTime":1173.16,"endTime":1177.24,"body":"Like on a on our more advanced"},{"speaker":"Emma McFadden","startTime":1177.24,"endTime":1182.01,"body":"devices that measure snores they"},{"speaker":"Emma McFadden","startTime":1177.24,"endTime":1182.01,"body":"can, the respiratory therapists"},{"speaker":"Emma McFadden","startTime":1182.01,"endTime":1185.16,"body":"can start it out at like a lower"},{"speaker":"Emma McFadden","startTime":1182.01,"endTime":1185.16,"body":"pressure, like maybe four"},{"speaker":"Emma McFadden","startTime":1185.16,"endTime":1189.3,"body":"centimeters of water. And if"},{"speaker":"Emma McFadden","startTime":1185.16,"endTime":1189.3,"body":"they start to snore, it'll"},{"speaker":"Emma McFadden","startTime":1189.3,"endTime":1192.03,"body":"gradually raise the pressure"},{"speaker":"Emma McFadden","startTime":1189.3,"endTime":1192.03,"body":"until they stop snoring."},{"speaker":"Aaron Moncur","startTime":1192.93,"endTime":1197.19,"body":"Interesting. Okay,"},{"speaker":"Aaron Moncur","startTime":1192.93,"endTime":1197.19,"body":"so I have not understood how"},{"speaker":"Aaron Moncur","startTime":1197.19,"endTime":1200.64,"body":"these machines work this whole"},{"speaker":"Aaron Moncur","startTime":1197.19,"endTime":1200.64,"body":"time. I've never used one. But I"},{"speaker":"Aaron Moncur","startTime":1200.64,"endTime":1207.0900000000001,"body":"assumed that I don't know every"},{"speaker":"Aaron Moncur","startTime":1200.64,"endTime":1207.0900000000001,"body":"couple of seconds, it would. It"},{"speaker":"Aaron Moncur","startTime":1207.0900000000001,"endTime":1210.75,"body":"would force a breath of air down"},{"speaker":"Aaron Moncur","startTime":1207.0900000000001,"endTime":1210.75,"body":"into your lungs, you know, there"},{"speaker":"Aaron Moncur","startTime":1210.75,"endTime":1215.25,"body":"would be almost like a puff. But"},{"speaker":"Aaron Moncur","startTime":1210.75,"endTime":1215.25,"body":"but it's actually pressurized"},{"speaker":"Aaron Moncur","startTime":1215.25,"endTime":1216.0,"body":"the whole time."},{"speaker":"Emma McFadden","startTime":1216.0900000000001,"endTime":1219.54,"body":"Yes. Well, the"},{"speaker":"Emma McFadden","startTime":1216.0900000000001,"endTime":1219.54,"body":"device I was previously talking"},{"speaker":"Emma McFadden","startTime":1219.54,"endTime":1223.92,"body":"about was a CPAP. Now we have"},{"speaker":"Emma McFadden","startTime":1219.54,"endTime":1223.92,"body":"bilevel devices or BiPAP. And"},{"speaker":"Emma McFadden","startTime":1223.92,"endTime":1228.0,"body":"you have IPOP an epoch IPOB was"},{"speaker":"Emma McFadden","startTime":1223.92,"endTime":1228.0,"body":"when patients and Helling epoch"},{"speaker":"Emma McFadden","startTime":1228.03,"endTime":1232.02,"body":"is when they're exhaling. So you"},{"speaker":"Emma McFadden","startTime":1228.03,"endTime":1232.02,"body":"have modes that it can sense"},{"speaker":"Emma McFadden","startTime":1232.02,"endTime":1235.14,"body":"when you start to inhale and it"},{"speaker":"Emma McFadden","startTime":1232.02,"endTime":1235.14,"body":"will raise the pressure. And"},{"speaker":"Emma McFadden","startTime":1235.14,"endTime":1238.3200000000002,"body":"then when you start to exhale,"},{"speaker":"Emma McFadden","startTime":1235.14,"endTime":1238.3200000000002,"body":"it lowers it back to whatever"},{"speaker":"Emma McFadden","startTime":1238.68,"endTime":1244.02,"body":"the EPAP pressure set. Those"},{"speaker":"Emma McFadden","startTime":1238.68,"endTime":1244.02,"body":"Those are more often than not"},{"speaker":"Emma McFadden","startTime":1244.05,"endTime":1247.89,"body":"used to treat patients with"},{"speaker":"Emma McFadden","startTime":1244.05,"endTime":1247.89,"body":"central sleep apnea, which is"},{"speaker":"Emma McFadden","startTime":1247.89,"endTime":1251.94,"body":"where your brain has trouble"},{"speaker":"Emma McFadden","startTime":1247.89,"endTime":1251.94,"body":"regulating your breathing. And"},{"speaker":"Emma McFadden","startTime":1252.3,"endTime":1255.72,"body":"those when they're used for that"},{"speaker":"Emma McFadden","startTime":1252.3,"endTime":1255.72,"body":"they have a spontaneous mode"},{"speaker":"Emma McFadden","startTime":1255.72,"endTime":1259.38,"body":"where if it doesn't sense a"},{"speaker":"Emma McFadden","startTime":1255.72,"endTime":1259.38,"body":"breath for a certain period of"},{"speaker":"Emma McFadden","startTime":1259.38,"endTime":1264.48,"body":"time, it'll do a IPOP to try to"},{"speaker":"Emma McFadden","startTime":1259.38,"endTime":1264.48,"body":"get a patient that do an inhale,"},{"speaker":"Emma McFadden","startTime":1264.66,"endTime":1265.3200000000002,"body":"and then an E."},{"speaker":"Aaron Moncur","startTime":1266.4,"endTime":1269.28,"body":"I see. But what"},{"speaker":"Aaron Moncur","startTime":1266.4,"endTime":1269.28,"body":"does pap stand for?"},{"speaker":"Emma McFadden","startTime":1269.579,"endTime":1271.169,"body":"Positive Airway"},{"speaker":"Emma McFadden","startTime":1269.579,"endTime":1271.169,"body":"Pressure?"},{"speaker":"Aaron Moncur","startTime":1271.8300000000002,"endTime":1274.89,"body":"What are a few of"},{"speaker":"Aaron Moncur","startTime":1271.8300000000002,"endTime":1274.89,"body":"the biggest, like technical"},{"speaker":"Aaron Moncur","startTime":1274.89,"endTime":1278.49,"body":"challenges that that your team"},{"speaker":"Aaron Moncur","startTime":1274.89,"endTime":1278.49,"body":"within the new product"},{"speaker":"Aaron Moncur","startTime":1278.49,"endTime":1282.15,"body":"development group has had to"},{"speaker":"Aaron Moncur","startTime":1278.49,"endTime":1282.15,"body":"overcome to bring these devices"},{"speaker":"Aaron Moncur","startTime":1282.15,"endTime":1282.96,"body":"to market?"},{"speaker":"Emma McFadden","startTime":1285.539,"endTime":1288.3590000000002,"body":"That's that one?"},{"speaker":"Emma McFadden","startTime":1285.539,"endTime":1288.3590000000002,"body":"I'm not sure I have an answer"},{"speaker":"Emma McFadden","startTime":1288.3590000000002,"endTime":1294.3590000000002,"body":"for me think about that. I did"},{"speaker":"Emma McFadden","startTime":1288.3590000000002,"endTime":1294.3590000000002,"body":"look at these questions and"},{"speaker":"Emma McFadden","startTime":1294.3590000000002,"endTime":1304.709,"body":"think about them. Oh, God, you"},{"speaker":"Emma McFadden","startTime":1294.3590000000002,"endTime":1304.709,"body":"know, relying on manufacturers"},{"speaker":"Emma McFadden","startTime":1304.709,"endTime":1307.949,"body":"that manufacture components,"},{"speaker":"Emma McFadden","startTime":1304.709,"endTime":1307.949,"body":"that's, that's a big one, like,"},{"speaker":"Emma McFadden","startTime":1308.009,"endTime":1312.839,"body":"and I do a lot of power supply"},{"speaker":"Emma McFadden","startTime":1308.009,"endTime":1312.839,"body":"testing. And we will send the"},{"speaker":"Emma McFadden","startTime":1313.199,"endTime":1317.279,"body":"vendor, you know, our test"},{"speaker":"Emma McFadden","startTime":1313.199,"endTime":1317.279,"body":"procedures that we do, and"},{"speaker":"Emma McFadden","startTime":1317.309,"endTime":1320.909,"body":"they're supposed to run the"},{"speaker":"Emma McFadden","startTime":1317.309,"endTime":1320.909,"body":"tests on them. But we get them"},{"speaker":"Emma McFadden","startTime":1320.909,"endTime":1323.279,"body":"and they don't pass our tests."},{"speaker":"Emma McFadden","startTime":1320.909,"endTime":1323.279,"body":"And I'll give you an example of"},{"speaker":"Emma McFadden","startTime":1323.279,"endTime":1328.3790000000001,"body":"one, it's called her back EMF"},{"speaker":"Emma McFadden","startTime":1323.279,"endTime":1328.3790000000001,"body":"testing. So when the blower"},{"speaker":"Emma McFadden","startTime":1328.3790000000001,"endTime":1330.689,"body":"speeds up, like if you're"},{"speaker":"Emma McFadden","startTime":1328.3790000000001,"endTime":1330.689,"body":"inhaling or whatever, and it"},{"speaker":"Emma McFadden","startTime":1330.689,"endTime":1336.509,"body":"slows down, well, the software"},{"speaker":"Emma McFadden","startTime":1330.689,"endTime":1336.509,"body":"slows down and it has all that"},{"speaker":"Emma McFadden","startTime":1336.509,"endTime":1342.059,"body":"energy, so it dumps it on the V"},{"speaker":"Emma McFadden","startTime":1336.509,"endTime":1342.059,"body":"bus to which causes a voltage"},{"speaker":"Emma McFadden","startTime":1342.059,"endTime":1345.6290000000001,"body":"spike on V bus. And when you"},{"speaker":"Emma McFadden","startTime":1342.059,"endTime":1345.6290000000001,"body":"have a switching power supply,"},{"speaker":"Emma McFadden","startTime":1345.6290000000001,"endTime":1349.439,"body":"you have a circuit inside it's"},{"speaker":"Emma McFadden","startTime":1345.6290000000001,"endTime":1349.439,"body":"monitoring the output and"},{"speaker":"Emma McFadden","startTime":1349.439,"endTime":1353.279,"body":"controlling how the pulse width"},{"speaker":"Emma McFadden","startTime":1349.439,"endTime":1353.279,"body":"of the pulse width modulator."},{"speaker":"Emma McFadden","startTime":1353.819,"endTime":1358.409,"body":"And it takes a certain amount of"},{"speaker":"Emma McFadden","startTime":1353.819,"endTime":1358.409,"body":"time for it to adjust. So when"},{"speaker":"Emma McFadden","startTime":1358.709,"endTime":1362.069,"body":"when the splitter slowing down,"},{"speaker":"Emma McFadden","startTime":1358.709,"endTime":1362.069,"body":"it dumps all that voltage on to"},{"speaker":"Emma McFadden","startTime":1362.1290000000001,"endTime":1369.239,"body":"V boss, or V ball. And the power"},{"speaker":"Emma McFadden","startTime":1362.1290000000001,"endTime":1369.239,"body":"supply circuit sees that, then"},{"speaker":"Emma McFadden","startTime":1369.239,"endTime":1374.039,"body":"the powers the circuit, like"},{"speaker":"Emma McFadden","startTime":1369.239,"endTime":1374.039,"body":"shortens the pulse width. And if"},{"speaker":"Emma McFadden","startTime":1374.039,"endTime":1377.759,"body":"it doesn't recover quick enough"},{"speaker":"Emma McFadden","startTime":1374.039,"endTime":1377.759,"body":"if the voltage can drop below a"},{"speaker":"Emma McFadden","startTime":1377.759,"endTime":1381.839,"body":"certain threshold and causes a"},{"speaker":"Emma McFadden","startTime":1377.759,"endTime":1381.839,"body":"voice to shut down. So so that's"},{"speaker":"Emma McFadden","startTime":1381.839,"endTime":1385.919,"body":"one of the tests that I have to"},{"speaker":"Emma McFadden","startTime":1381.839,"endTime":1385.919,"body":"do it like if I if I took a CPAP"},{"speaker":"Emma McFadden","startTime":1385.919,"endTime":1389.309,"body":"and hooked it to a programmable"},{"speaker":"Emma McFadden","startTime":1385.919,"endTime":1389.309,"body":"power supply, it'll probably go"},{"speaker":"Emma McFadden","startTime":1389.309,"endTime":1392.219,"body":"in the air. Because of that,"},{"speaker":"Emma McFadden","startTime":1389.309,"endTime":1392.219,"body":"hmm,"},{"speaker":"Aaron Moncur","startTime":1392.55,"endTime":1394.5900000000001,"body":"the prototypes"},{"speaker":"Aaron Moncur","startTime":1392.55,"endTime":1394.5900000000001,"body":"that you work with, do they"},{"speaker":"Aaron Moncur","startTime":1395.01,"endTime":1398.46,"body":"resemble closely the final"},{"speaker":"Aaron Moncur","startTime":1395.01,"endTime":1398.46,"body":"product? Or are these like very"},{"speaker":"Aaron Moncur","startTime":1398.46,"endTime":1403.5900000000001,"body":"different, you know, like"},{"speaker":"Aaron Moncur","startTime":1398.46,"endTime":1403.5900000000001,"body":"benchtop style r\u0026d prototypes?"},{"speaker":"Emma McFadden","startTime":1403.68,"endTime":1407.1000000000001,"body":"So the"},{"speaker":"Emma McFadden","startTime":1403.68,"endTime":1407.1000000000001,"body":"prototypes? I mean, I start, I'm"},{"speaker":"Emma McFadden","startTime":1407.13,"endTime":1410.25,"body":"working with engineers, when"},{"speaker":"Emma McFadden","startTime":1407.13,"endTime":1410.25,"body":"they're designing the individual"},{"speaker":"Emma McFadden","startTime":1410.25,"endTime":1413.01,"body":"circuits at the very beginning"},{"speaker":"Emma McFadden","startTime":1410.25,"endTime":1413.01,"body":"of the hallway to the point that"},{"speaker":"Emma McFadden","startTime":1413.01,"endTime":1418.68,"body":"we're ready to do engineering"},{"speaker":"Emma McFadden","startTime":1413.01,"endTime":1418.68,"body":"builds, and pilot builds. The"},{"speaker":"Emma McFadden","startTime":1418.68,"endTime":1421.89,"body":"funny thing is, they usually"},{"speaker":"Emma McFadden","startTime":1418.68,"endTime":1421.89,"body":"know what the device is going to"},{"speaker":"Emma McFadden","startTime":1421.89,"endTime":1424.05,"body":"look like before the internals"},{"speaker":"Emma McFadden","startTime":1421.89,"endTime":1424.05,"body":"are made."},{"speaker":"Aaron Moncur","startTime":1424.77,"endTime":1428.97,"body":"Certain for the"},{"speaker":"Aaron Moncur","startTime":1424.77,"endTime":1428.97,"body":"cosmetic exterior. Yeah. So"},{"speaker":"Aaron Moncur","startTime":1428.97,"endTime":1429.45,"body":"yeah, the poor"},{"speaker":"Emma McFadden","startTime":1429.45,"endTime":1432.0900000000001,"body":"engineers have to"},{"speaker":"Emma McFadden","startTime":1429.45,"endTime":1432.0900000000001,"body":"work around that, which is a"},{"speaker":"Emma McFadden","startTime":1432.0900000000001,"endTime":1432.69,"body":"challenge."},{"speaker":"Aaron Moncur","startTime":1433.14,"endTime":1441.3300000000002,"body":"I bet. Yeah. Let's"},{"speaker":"Aaron Moncur","startTime":1433.14,"endTime":1441.3300000000002,"body":"see, what what's a tool that"},{"speaker":"Aaron Moncur","startTime":1441.3300000000002,"endTime":1445.17,"body":"doesn't exist, but if it did,"},{"speaker":"Aaron Moncur","startTime":1441.3300000000002,"endTime":1445.17,"body":"would make your job way easier,"},{"speaker":"Aaron Moncur","startTime":1445.17,"endTime":1448.14,"body":"you know, faster, more"},{"speaker":"Aaron Moncur","startTime":1445.17,"endTime":1448.14,"body":"efficient, higher quality,"},{"speaker":"Aaron Moncur","startTime":1448.14,"endTime":1448.74,"body":"etcetera,"},{"speaker":"Emma McFadden","startTime":1448.92,"endTime":1451.74,"body":"something that"},{"speaker":"Emma McFadden","startTime":1448.92,"endTime":1451.74,"body":"makes it easier to find shorts,"},{"speaker":"Emma McFadden","startTime":1451.77,"endTime":1455.28,"body":"because if you've ever"},{"speaker":"Emma McFadden","startTime":1451.77,"endTime":1455.28,"body":"troubleshot it's really"},{"speaker":"Emma McFadden","startTime":1455.28,"endTime":1459.24,"body":"difficult to find the shorts. So"},{"speaker":"Emma McFadden","startTime":1455.28,"endTime":1459.24,"body":"interesting. That that's the big"},{"speaker":"Emma McFadden","startTime":1459.24,"endTime":1459.5700000000002,"body":"one."},{"speaker":"Aaron Moncur","startTime":1460.049,"endTime":1463.3790000000001,"body":"Yeah. Okay. All"},{"speaker":"Aaron Moncur","startTime":1460.049,"endTime":1463.3790000000001,"body":"right. And let's see just one or"},{"speaker":"Aaron Moncur","startTime":1463.3790000000001,"endTime":1466.1090000000002,"body":"two more questions here. And"},{"speaker":"Aaron Moncur","startTime":1463.3790000000001,"endTime":1466.1090000000002,"body":"we'll, we'll, we'll wrap things"},{"speaker":"Aaron Moncur","startTime":1466.1090000000002,"endTime":1470.0990000000002,"body":"up. Specifically within the"},{"speaker":"Aaron Moncur","startTime":1466.1090000000002,"endTime":1470.0990000000002,"body":"context of your role as an"},{"speaker":"Aaron Moncur","startTime":1470.0990000000002,"endTime":1473.429,"body":"engineering technician, what is"},{"speaker":"Aaron Moncur","startTime":1470.0990000000002,"endTime":1473.429,"body":"one thing that frustrates you?"},{"speaker":"Aaron Moncur","startTime":1473.819,"endTime":1476.039,"body":"And one thing that brings you"},{"speaker":"Aaron Moncur","startTime":1473.819,"endTime":1476.039,"body":"joy?"},{"speaker":"Emma McFadden","startTime":1476.49,"endTime":1480.96,"body":"So a big thing"},{"speaker":"Emma McFadden","startTime":1476.49,"endTime":1480.96,"body":"that frustrates me is sometimes"},{"speaker":"Emma McFadden","startTime":1481.05,"endTime":1485.55,"body":"engineers and managers don't"},{"speaker":"Emma McFadden","startTime":1481.05,"endTime":1485.55,"body":"listen to technicians. And the"},{"speaker":"Emma McFadden","startTime":1485.88,"endTime":1489.39,"body":"engineers and technicians see"},{"speaker":"Emma McFadden","startTime":1485.88,"endTime":1489.39,"body":"the world from different angles,"},{"speaker":"Emma McFadden","startTime":1489.39,"endTime":1494.16,"body":"like, in my opinion, and you can"},{"speaker":"Emma McFadden","startTime":1489.39,"endTime":1494.16,"body":"correct me if I'm wrong, but"},{"speaker":"Emma McFadden","startTime":1494.8200000000002,"endTime":1497.8500000000001,"body":"engineers see it more of a"},{"speaker":"Emma McFadden","startTime":1494.8200000000002,"endTime":1497.8500000000001,"body":"theoretical standpoint or a"},{"speaker":"Emma McFadden","startTime":1497.8500000000001,"endTime":1502.3200000000002,"body":"mathematical where technicians"},{"speaker":"Emma McFadden","startTime":1497.8500000000001,"endTime":1502.3200000000002,"body":"we see it more as a hands on"},{"speaker":"Emma McFadden","startTime":1502.3200000000002,"endTime":1505.0800000000002,"body":"what I can see with my eyes,"},{"speaker":"Emma McFadden","startTime":1502.3200000000002,"endTime":1505.0800000000002,"body":"what I can measure with a meter."},{"speaker":"Emma McFadden","startTime":1505.38,"endTime":1510.72,"body":"And I think if if there was a"},{"speaker":"Emma McFadden","startTime":1505.38,"endTime":1510.72,"body":"mutual level of respect, and"},{"speaker":"Emma McFadden","startTime":1510.75,"endTime":1517.5900000000001,"body":"listening, we could be so much"},{"speaker":"Emma McFadden","startTime":1510.75,"endTime":1517.5900000000001,"body":"better of a team. But I've been"},{"speaker":"Emma McFadden","startTime":1517.5900000000001,"endTime":1520.68,"body":"in situations where I couldn't"},{"speaker":"Emma McFadden","startTime":1517.5900000000001,"endTime":1520.68,"body":"get engineers to listen to me"},{"speaker":"Emma McFadden","startTime":1520.68,"endTime":1524.01,"body":"and managers and actually, one"},{"speaker":"Emma McFadden","startTime":1520.68,"endTime":1524.01,"body":"time had to trick an engineer to"},{"speaker":"Emma McFadden","startTime":1524.01,"endTime":1526.26,"body":"get him to listen to me and my"},{"speaker":"Emma McFadden","startTime":1524.01,"endTime":1526.26,"body":"work."},{"speaker":"Aaron Moncur","startTime":1529.049,"endTime":1529.769,"body":"That's awesome."},{"speaker":"Emma McFadden","startTime":1530.3700000000001,"endTime":1534.39,"body":"Which is what I"},{"speaker":"Emma McFadden","startTime":1530.3700000000001,"endTime":1534.39,"body":"got to Patton's on Oh, wow. I"},{"speaker":"Emma McFadden","startTime":1534.39,"endTime":1536.8200000000002,"body":"wasn't one of the inventors on a"},{"speaker":"Emma McFadden","startTime":1534.39,"endTime":1536.8200000000002,"body":"two patents,"},{"speaker":"Aaron Moncur","startTime":1537.9,"endTime":1540.18,"body":"which is also"},{"speaker":"Aaron Moncur","startTime":1537.9,"endTime":1540.18,"body":"really kind of sad, right? I"},{"speaker":"Aaron Moncur","startTime":1540.18,"endTime":1544.14,"body":"mean, here you are hands on like"},{"speaker":"Aaron Moncur","startTime":1540.18,"endTime":1544.14,"body":"first hand experience. As with"},{"speaker":"Aaron Moncur","startTime":1544.14,"endTime":1548.91,"body":"the technology, right? And an"},{"speaker":"Aaron Moncur","startTime":1544.14,"endTime":1548.91,"body":"engineer won't listen to you,"},{"speaker":"Aaron Moncur","startTime":1548.91,"endTime":1553.14,"body":"when you say, Hey, here's a"},{"speaker":"Aaron Moncur","startTime":1548.91,"endTime":1553.14,"body":"problem. And here maybe a couple"},{"speaker":"Aaron Moncur","startTime":1553.14,"endTime":1555.51,"body":"ideas for how to solve it."},{"speaker":"Aaron Moncur","startTime":1553.14,"endTime":1555.51,"body":"That's that's got to be super"},{"speaker":"Aaron Moncur","startTime":1555.51,"endTime":1558.39,"body":"frustrating and hugely"},{"speaker":"Aaron Moncur","startTime":1555.51,"endTime":1558.39,"body":"inefficient. As far as the work"},{"speaker":"Aaron Moncur","startTime":1558.39,"endTime":1558.9,"body":"goes."},{"speaker":"Emma McFadden","startTime":1559.17,"endTime":1562.8600000000001,"body":"I agree. I, there"},{"speaker":"Emma McFadden","startTime":1559.17,"endTime":1562.8600000000001,"body":"used to be an engineer that work"},{"speaker":"Emma McFadden","startTime":1562.8600000000001,"endTime":1565.8600000000001,"body":"with us, he went to school to be"},{"speaker":"Emma McFadden","startTime":1562.8600000000001,"endTime":1565.8600000000001,"body":"a physicist, but his title was"},{"speaker":"Emma McFadden","startTime":1565.8600000000001,"endTime":1569.79,"body":"electrical engineer. And I was"},{"speaker":"Emma McFadden","startTime":1565.8600000000001,"endTime":1569.79,"body":"the only technician me and one"},{"speaker":"Emma McFadden","startTime":1569.79,"endTime":1572.73,"body":"other when I wasn't available"},{"speaker":"Emma McFadden","startTime":1569.79,"endTime":1572.73,"body":"that he wanted to work with. But"},{"speaker":"Emma McFadden","startTime":1572.73,"endTime":1577.8300000000002,"body":"I remember being at our RF lab"},{"speaker":"Emma McFadden","startTime":1572.73,"endTime":1577.8300000000002,"body":"like him trying to figure out a"},{"speaker":"Emma McFadden","startTime":1577.8300000000002,"endTime":1581.7,"body":"way to get noise down a specific"},{"speaker":"Emma McFadden","startTime":1577.8300000000002,"endTime":1581.7,"body":"frequency, and he would actually"},{"speaker":"Emma McFadden","startTime":1581.7,"endTime":1586.47,"body":"listen to my ideas. And some of"},{"speaker":"Emma McFadden","startTime":1581.7,"endTime":1586.47,"body":"the times they helped him at"},{"speaker":"Emma McFadden","startTime":1586.53,"endTime":1591.0,"body":"least get closer to where he"},{"speaker":"Emma McFadden","startTime":1586.53,"endTime":1591.0,"body":"needed to go. And I miss working"},{"speaker":"Emma McFadden","startTime":1591.0,"endTime":1591.45,"body":"with him."},{"speaker":"Aaron Moncur","startTime":1593.25,"endTime":1597.21,"body":"Yeah, well, why do"},{"speaker":"Aaron Moncur","startTime":1593.25,"endTime":1597.21,"body":"you think that discrepancy"},{"speaker":"Aaron Moncur","startTime":1597.21,"endTime":1601.5,"body":"exists? Like, where does this"},{"speaker":"Aaron Moncur","startTime":1597.21,"endTime":1601.5,"body":"chasm come from? Where engineers"},{"speaker":"Aaron Moncur","startTime":1601.5,"endTime":1603.0,"body":"won't listen to technicians?"},{"speaker":"Emma McFadden","startTime":1603.21,"endTime":1606.9,"body":"Well, to be"},{"speaker":"Emma McFadden","startTime":1603.21,"endTime":1606.9,"body":"honest, there were a lot of for"},{"speaker":"Emma McFadden","startTime":1606.9,"endTime":1611.3700000000001,"body":"profit schools that put out a"},{"speaker":"Emma McFadden","startTime":1606.9,"endTime":1611.3700000000001,"body":"lot of bad technicians. And I'm"},{"speaker":"Emma McFadden","startTime":1611.46,"endTime":1613.6200000000001,"body":"pretty sure that's why it's like"},{"speaker":"Emma McFadden","startTime":1611.46,"endTime":1613.6200000000001,"body":"that."},{"speaker":"Aaron Moncur","startTime":1614.43,"endTime":1617.6100000000001,"body":"Interesting, huh."},{"speaker":"Aaron Moncur","startTime":1614.43,"endTime":1617.6100000000001,"body":"So at some point, there was"},{"speaker":"Aaron Moncur","startTime":1617.6100000000001,"endTime":1622.23,"body":"maybe this legitimate reason to"},{"speaker":"Aaron Moncur","startTime":1617.6100000000001,"endTime":1622.23,"body":"not trust what your technician"},{"speaker":"Aaron Moncur","startTime":1622.23,"endTime":1626.28,"body":"was saying, in some areas,"},{"speaker":"Aaron Moncur","startTime":1622.23,"endTime":1626.28,"body":"maybe. Right. Do you think that"},{"speaker":"Aaron Moncur","startTime":1626.28,"endTime":1627.75,"body":"has largely changed?"},{"speaker":"Emma McFadden","startTime":1627.96,"endTime":1631.02,"body":"Ah, not really."},{"speaker":"Emma McFadden","startTime":1627.96,"endTime":1631.02,"body":"No."},{"speaker":"Aaron Moncur","startTime":1631.5900000000001,"endTime":1634.65,"body":"And conversely,"},{"speaker":"Aaron Moncur","startTime":1631.5900000000001,"endTime":1634.65,"body":"you know, there, there certainly"},{"speaker":"Aaron Moncur","startTime":1634.65,"endTime":1637.14,"body":"engineers out there that aren't"},{"speaker":"Aaron Moncur","startTime":1634.65,"endTime":1637.14,"body":"the greatest either, like they"},{"speaker":"Aaron Moncur","startTime":1637.14,"endTime":1639.72,"body":"have their degree, they're a"},{"speaker":"Aaron Moncur","startTime":1637.14,"endTime":1639.72,"body":"piece of paper, but they don't,"},{"speaker":"Aaron Moncur","startTime":1640.1100000000001,"endTime":1643.02,"body":"they don't really know what"},{"speaker":"Aaron Moncur","startTime":1640.1100000000001,"endTime":1643.02,"body":"they're doing. Right. That's it."},{"speaker":"Aaron Moncur","startTime":1643.1100000000001,"endTime":1645.27,"body":"It works on both both sides. I"},{"speaker":"Aaron Moncur","startTime":1643.1100000000001,"endTime":1645.27,"body":"think"},{"speaker":"Emma McFadden","startTime":1645.3600000000001,"endTime":1646.47,"body":"I agree. I agree."},{"speaker":"Aaron Moncur","startTime":1647.97,"endTime":1650.31,"body":"All right. Well,"},{"speaker":"Aaron Moncur","startTime":1647.97,"endTime":1650.31,"body":"Emma, thank you so much for"},{"speaker":"Aaron Moncur","startTime":1650.31,"endTime":1653.0700000000002,"body":"spending some time with me"},{"speaker":"Aaron Moncur","startTime":1650.31,"endTime":1653.0700000000002,"body":"today. Is there anything else"},{"speaker":"Aaron Moncur","startTime":1653.0700000000002,"endTime":1655.05,"body":"that we haven't talked about"},{"speaker":"Aaron Moncur","startTime":1653.0700000000002,"endTime":1655.05,"body":"that you think would be"},{"speaker":"Aaron Moncur","startTime":1655.23,"endTime":1659.3400000000001,"body":"interesting or useful,"},{"speaker":"Aaron Moncur","startTime":1655.23,"endTime":1659.3400000000001,"body":"especially for engineers to hear"},{"speaker":"Aaron Moncur","startTime":1659.3700000000001,"endTime":1662.6100000000001,"body":"about, like how to work really"},{"speaker":"Aaron Moncur","startTime":1659.3700000000001,"endTime":1662.6100000000001,"body":"well, with technicians?"},{"speaker":"Emma McFadden","startTime":1662.789,"endTime":1666.689,"body":"Um, well, we're,"},{"speaker":"Emma McFadden","startTime":1662.789,"endTime":1666.689,"body":"we're kind of like an extension"},{"speaker":"Emma McFadden","startTime":1666.689,"endTime":1670.559,"body":"of your skills or like your"},{"speaker":"Emma McFadden","startTime":1666.689,"endTime":1670.559,"body":"hands, I guess you could say No"},{"speaker":"Emma McFadden","startTime":1670.559,"endTime":1674.549,"body":"way. So I mean, treat us treat"},{"speaker":"Emma McFadden","startTime":1670.559,"endTime":1674.549,"body":"us like that, that were"},{"speaker":"Emma McFadden","startTime":1674.549,"endTime":1679.079,"body":"important. Because if we all"},{"speaker":"Emma McFadden","startTime":1674.549,"endTime":1679.079,"body":"work together, synergistically,"},{"speaker":"Emma McFadden","startTime":1679.1090000000002,"endTime":1682.499,"body":"we would be so much more"},{"speaker":"Emma McFadden","startTime":1679.1090000000002,"endTime":1682.499,"body":"efficient and get so much more"},{"speaker":"Emma McFadden","startTime":1682.499,"endTime":1686.519,"body":"done, and probably be happier,"},{"speaker":"Emma McFadden","startTime":1682.499,"endTime":1686.519,"body":"too. Man,"},{"speaker":"Aaron Moncur","startTime":1686.549,"endTime":1691.469,"body":"I hear you, I hear"},{"speaker":"Aaron Moncur","startTime":1686.549,"endTime":1691.469,"body":"you. And I wish there was"},{"speaker":"Aaron Moncur","startTime":1691.469,"endTime":1695.279,"body":"something more that I could do."},{"speaker":"Aaron Moncur","startTime":1691.469,"endTime":1695.279,"body":"I'm 100% in your camp. And I"},{"speaker":"Aaron Moncur","startTime":1695.279,"endTime":1697.8890000000001,"body":"think that technicians and"},{"speaker":"Aaron Moncur","startTime":1695.279,"endTime":1697.8890000000001,"body":"engineers should be working very"},{"speaker":"Aaron Moncur","startTime":1697.8890000000001,"endTime":1700.829,"body":"closely. We have a couple of"},{"speaker":"Aaron Moncur","startTime":1697.8890000000001,"endTime":1700.829,"body":"technicians here at pipeline,"},{"speaker":"Aaron Moncur","startTime":1700.829,"endTime":1703.799,"body":"and they're, they're constantly"},{"speaker":"Aaron Moncur","startTime":1700.829,"endTime":1703.799,"body":"back and forth, you know,"},{"speaker":"Aaron Moncur","startTime":1703.949,"endTime":1707.069,"body":"technician will come and pull"},{"speaker":"Aaron Moncur","startTime":1703.949,"endTime":1707.069,"body":"the engineer out of his seat."},{"speaker":"Aaron Moncur","startTime":1707.069,"endTime":1709.409,"body":"And hey, come back and take a"},{"speaker":"Aaron Moncur","startTime":1707.069,"endTime":1709.409,"body":"look at this with me. And"},{"speaker":"Aaron Moncur","startTime":1709.6190000000001,"endTime":1712.019,"body":"they'll go look at it together."},{"speaker":"Aaron Moncur","startTime":1709.6190000000001,"endTime":1712.019,"body":"And they'll brainstorm and"},{"speaker":"Aaron Moncur","startTime":1712.1390000000001,"endTime":1717.1190000000001,"body":"figure something out. And I"},{"speaker":"Aaron Moncur","startTime":1712.1390000000001,"endTime":1717.1190000000001,"body":"just, I can't even imagine not"},{"speaker":"Aaron Moncur","startTime":1717.1190000000001,"endTime":1720.209,"body":"having a strong relationship"},{"speaker":"Aaron Moncur","startTime":1717.1190000000001,"endTime":1720.209,"body":"between your technicians and"},{"speaker":"Aaron Moncur","startTime":1720.209,"endTime":1723.929,"body":"your engineers. It just seems"},{"speaker":"Aaron Moncur","startTime":1720.209,"endTime":1723.929,"body":"wildly inefficient. And to your"},{"speaker":"Aaron Moncur","startTime":1723.929,"endTime":1727.589,"body":"point, not a very joyful"},{"speaker":"Aaron Moncur","startTime":1723.929,"endTime":1727.589,"body":"environment in which to work."},{"speaker":"Emma McFadden","startTime":1728.3700000000001,"endTime":1730.77,"body":"For for the most"},{"speaker":"Emma McFadden","startTime":1728.3700000000001,"endTime":1730.77,"body":"part, there are some engineers"},{"speaker":"Emma McFadden","startTime":1730.77,"endTime":1733.26,"body":"that I work with that actually"},{"speaker":"Emma McFadden","startTime":1730.77,"endTime":1733.26,"body":"started out as technicians and"},{"speaker":"Emma McFadden","startTime":1733.26,"endTime":1735.9,"body":"then went back to school, and"},{"speaker":"Emma McFadden","startTime":1733.26,"endTime":1735.9,"body":"there are some of the best"},{"speaker":"Emma McFadden","startTime":1735.9,"endTime":1737.5800000000002,"body":"engineers I've ever worked with."},{"speaker":"Aaron Moncur","startTime":1738.39,"endTime":1741.48,"body":"I have no doubt."},{"speaker":"Aaron Moncur","startTime":1738.39,"endTime":1741.48,"body":"Yeah, they have the hands on"},{"speaker":"Aaron Moncur","startTime":1741.48,"endTime":1744.78,"body":"experience. Right. And the"},{"speaker":"Aaron Moncur","startTime":1741.48,"endTime":1744.78,"body":"engineering know how that's a"},{"speaker":"Aaron Moncur","startTime":1744.78,"endTime":1749.4,"body":"potent combination, for sure."},{"speaker":"Aaron Moncur","startTime":1744.78,"endTime":1749.4,"body":"Very, very much. Well, Emma,"},{"speaker":"Aaron Moncur","startTime":1749.4,"endTime":1752.67,"body":"thank you again, so much for"},{"speaker":"Aaron Moncur","startTime":1749.4,"endTime":1752.67,"body":"spending some time with me"},{"speaker":"Aaron Moncur","startTime":1752.67,"endTime":1755.04,"body":"today. How can people get a hold"},{"speaker":"Aaron Moncur","startTime":1752.67,"endTime":1755.04,"body":"of you?"},{"speaker":"Emma McFadden","startTime":1755.88,"endTime":1758.49,"body":"I'm on LinkedIn,"},{"speaker":"Emma McFadden","startTime":1755.88,"endTime":1758.49,"body":"so you could look me up on"},{"speaker":"Emma McFadden","startTime":1758.49,"endTime":1762.39,"body":"there. That's probably the best"},{"speaker":"Emma McFadden","startTime":1758.49,"endTime":1762.39,"body":"way. I always check it"},{"speaker":"Emma McFadden","startTime":1762.39,"endTime":1763.17,"body":"regularly."},{"speaker":"Aaron Moncur","startTime":1763.799,"endTime":1766.229,"body":"Okay, excellent."},{"speaker":"Aaron Moncur","startTime":1763.799,"endTime":1766.229,"body":"Well, thank you so much again,"},{"speaker":"Aaron Moncur","startTime":1766.229,"endTime":1767.819,"body":"ama for being on the show with"},{"speaker":"Aaron Moncur","startTime":1766.229,"endTime":1767.819,"body":"me today."},{"speaker":"Emma McFadden","startTime":1768.029,"endTime":1769.439,"body":"No problem. Glad"},{"speaker":"Emma McFadden","startTime":1768.029,"endTime":1769.439,"body":"to be here."},{"speaker":"Aaron Moncur","startTime":1773.25,"endTime":1776.7,"body":"I'm Aaron Moncur,"},{"speaker":"Aaron Moncur","startTime":1773.25,"endTime":1776.7,"body":"founder of pipeline design and"},{"speaker":"Aaron Moncur","startTime":1776.7,"endTime":1779.73,"body":"engineering. If you liked what"},{"speaker":"Aaron Moncur","startTime":1776.7,"endTime":1779.73,"body":"you heard today, please share"},{"speaker":"Aaron Moncur","startTime":1779.73,"endTime":1783.27,"body":"the episode. To learn how your"},{"speaker":"Aaron Moncur","startTime":1779.73,"endTime":1783.27,"body":"team can leverage our team's"},{"speaker":"Aaron Moncur","startTime":1783.27,"endTime":1787.02,"body":"expertise developing turnkey"},{"speaker":"Aaron Moncur","startTime":1783.27,"endTime":1787.02,"body":"equipment, custom fixtures and"},{"speaker":"Aaron Moncur","startTime":1787.05,"endTime":1791.3400000000001,"body":"automated machines and with"},{"speaker":"Aaron Moncur","startTime":1787.05,"endTime":1791.3400000000001,"body":"product design, visit us at Team"},{"speaker":"Aaron Moncur","startTime":1791.3400000000001,"endTime":1794.1000000000001,"body":"pipeline.us. Thanks for"},{"speaker":"Aaron Moncur","startTime":1791.3400000000001,"endTime":1794.1000000000001,"body":"listening"}]}