{"version":"1.0.0","segments":[{"speaker":"Aaron Moncur","startTime":2.1,"endTime":4.2,"body":"Getting custom"},{"speaker":"Aaron Moncur","startTime":2.1,"endTime":4.2,"body":"manufactured parts can be a"},{"speaker":"Aaron Moncur","startTime":4.2,"endTime":7.92,"body":"difficult task. Some local shops"},{"speaker":"Aaron Moncur","startTime":4.2,"endTime":7.92,"body":"are great, but some require"},{"speaker":"Aaron Moncur","startTime":7.92,"endTime":10.59,"body":"order minimums or just won't"},{"speaker":"Aaron Moncur","startTime":7.92,"endTime":10.59,"body":"pick up the phone if you aren't"},{"speaker":"Aaron Moncur","startTime":10.59,"endTime":14.19,"body":"a large company. That's where"},{"speaker":"Aaron Moncur","startTime":10.59,"endTime":14.19,"body":"xometry comes in. xometry is"},{"speaker":"Aaron Moncur","startTime":14.19,"endTime":18.45,"body":"trusted by engineers and"},{"speaker":"Aaron Moncur","startTime":14.19,"endTime":18.45,"body":"designers at NASA, BMW Bosch,"},{"speaker":"Aaron Moncur","startTime":18.48,"endTime":21.42,"body":"and more. Simply upload the"},{"speaker":"Aaron Moncur","startTime":18.48,"endTime":21.42,"body":"design file, you want to be"},{"speaker":"Aaron Moncur","startTime":21.42,"endTime":25.05,"body":"manufactured and boom, in a"},{"speaker":"Aaron Moncur","startTime":21.42,"endTime":25.05,"body":"matter of seconds, you'll get an"},{"speaker":"Aaron Moncur","startTime":25.08,"endTime":28.5,"body":"instant quote, and access to"},{"speaker":"Aaron Moncur","startTime":25.08,"endTime":28.5,"body":"dozens of manufacturing"},{"speaker":"Aaron Moncur","startTime":28.5,"endTime":31.95,"body":"processes like CNC machining,"},{"speaker":"Aaron Moncur","startTime":28.5,"endTime":31.95,"body":"cheap cutting, and fabrication,"},{"speaker":"Aaron Moncur","startTime":32.13,"endTime":36.12,"body":"3d printing, injection molding,"},{"speaker":"Aaron Moncur","startTime":32.13,"endTime":36.12,"body":"and more. Plus, you'll have"},{"speaker":"Aaron Moncur","startTime":36.12,"endTime":39.48,"body":"plenty of delivery window"},{"speaker":"Aaron Moncur","startTime":36.12,"endTime":39.48,"body":"options and prices available to"},{"speaker":"Aaron Moncur","startTime":39.48,"endTime":42.51,"body":"suit your budget, worry less and"},{"speaker":"Aaron Moncur","startTime":39.48,"endTime":42.51,"body":"get the parts you need"},{"speaker":"Aaron Moncur","startTime":42.51,"endTime":45.75,"body":"manufactured with Xometry. So"},{"speaker":"Aaron Moncur","startTime":42.51,"endTime":45.75,"body":"you can get back to building."},{"speaker":"Aaron Moncur","startTime":46.02,"endTime":48.42,"body":"Xometry for big ideas are built."},{"speaker":"Mark Ross","startTime":52.59,"endTime":55.38,"body":"But really, for me,"},{"speaker":"Mark Ross","startTime":52.59,"endTime":55.38,"body":"it was always looking for"},{"speaker":"Mark Ross","startTime":55.38,"endTime":57.93,"body":"opportunities. And when when a"},{"speaker":"Mark Ross","startTime":55.38,"endTime":57.93,"body":"door would open, say, Hey Mark,"},{"speaker":"Mark Ross","startTime":58.14,"endTime":62.55,"body":"on top of your, you know, 50"},{"speaker":"Mark Ross","startTime":58.14,"endTime":62.55,"body":"hours a week of work. We also"},{"speaker":"Mark Ross","startTime":62.55,"endTime":65.61,"body":"need this to get done. And I'd"},{"speaker":"Mark Ross","startTime":62.55,"endTime":65.61,"body":"say great, let me let me figure"},{"speaker":"Mark Ross","startTime":65.61,"endTime":68.31,"body":"out how to get that done and"},{"speaker":"Mark Ross","startTime":65.61,"endTime":68.31,"body":"help me show me how to do that."},{"speaker":"Aaron Moncur","startTime":82.59,"endTime":84.84,"body":"Hello, and welcome"},{"speaker":"Aaron Moncur","startTime":82.59,"endTime":84.84,"body":"to another exciting episode of"},{"speaker":"Aaron Moncur","startTime":84.84,"endTime":88.62,"body":"The being an engineer Podcast."},{"speaker":"Aaron Moncur","startTime":84.84,"endTime":88.62,"body":"Today we have the pleasure to"},{"speaker":"Aaron Moncur","startTime":88.62,"endTime":92.1,"body":"speak with Mark Ross, who has"},{"speaker":"Aaron Moncur","startTime":88.62,"endTime":92.1,"body":"been leading operations and"},{"speaker":"Aaron Moncur","startTime":92.1,"endTime":96.0,"body":"manufacturing teams for 20"},{"speaker":"Aaron Moncur","startTime":92.1,"endTime":96.0,"body":"years. His recent roles include"},{"speaker":"Aaron Moncur","startTime":96.03,"endTime":99.3,"body":"manufacturing manager at"},{"speaker":"Aaron Moncur","startTime":96.03,"endTime":99.3,"body":"Medtronic and director of"},{"speaker":"Aaron Moncur","startTime":99.3,"endTime":102.87,"body":"manufacturing at Inter logics"},{"speaker":"Aaron Moncur","startTime":99.3,"endTime":102.87,"body":"where he lead coached, problem"},{"speaker":"Aaron Moncur","startTime":102.87,"endTime":106.5,"body":"solved and performed continuous"},{"speaker":"Aaron Moncur","startTime":102.87,"endTime":106.5,"body":"improvement activities in high"},{"speaker":"Aaron Moncur","startTime":106.5,"endTime":109.8,"body":"tech medical devices. Mark,"},{"speaker":"Aaron Moncur","startTime":106.5,"endTime":109.8,"body":"thank you so much for being with"},{"speaker":"Aaron Moncur","startTime":109.8,"endTime":110.7,"body":"us on the show today."},{"speaker":"Mark Ross","startTime":110.82,"endTime":112.95,"body":"Well, thanks for"},{"speaker":"Mark Ross","startTime":110.82,"endTime":112.95,"body":"having me. I'm glad to be here."},{"speaker":"Aaron Moncur","startTime":113.76,"endTime":116.79,"body":"So Mark, if I've"},{"speaker":"Aaron Moncur","startTime":113.76,"endTime":116.79,"body":"done my research correctly, you"},{"speaker":"Aaron Moncur","startTime":116.79,"endTime":119.61,"body":"are not an engineer yourself."},{"speaker":"Aaron Moncur","startTime":116.79,"endTime":119.61,"body":"But you've been working closely"},{"speaker":"Aaron Moncur","startTime":119.61,"endTime":122.25,"body":"with engineers for about 20"},{"speaker":"Aaron Moncur","startTime":119.61,"endTime":122.25,"body":"years now. Is that that"},{"speaker":"Aaron Moncur","startTime":122.25,"endTime":126.81,"body":"accurate? Correct? Right? And"},{"speaker":"Aaron Moncur","startTime":122.25,"endTime":126.81,"body":"how how did you get into this"},{"speaker":"Aaron Moncur","startTime":126.81,"endTime":127.32,"body":"space?"},{"speaker":"Mark Ross","startTime":127.83,"endTime":130.77,"body":"You know, I fell into"},{"speaker":"Mark Ross","startTime":127.83,"endTime":130.77,"body":"this space, I was actually doing"},{"speaker":"Mark Ross","startTime":130.77,"endTime":133.71,"body":"sales and marketing for a number"},{"speaker":"Mark Ross","startTime":130.77,"endTime":133.71,"body":"of years, and the high tech"},{"speaker":"Mark Ross","startTime":133.71,"endTime":140.01,"body":"sector up in Silicon Valley. And"},{"speaker":"Mark Ross","startTime":133.71,"endTime":140.01,"body":"then after the.crash.com crash,"},{"speaker":"Mark Ross","startTime":140.64,"endTime":143.1,"body":"we really wanted to move to San"},{"speaker":"Mark Ross","startTime":140.64,"endTime":143.1,"body":"Diego to raise the kids here. So"},{"speaker":"Mark Ross","startTime":143.1,"endTime":146.19,"body":"we came down here started well,"},{"speaker":"Mark Ross","startTime":143.1,"endTime":146.19,"body":"actually, I purchased a"},{"speaker":"Mark Ross","startTime":146.19,"endTime":150.78,"body":"business, which was crashing and"},{"speaker":"Mark Ross","startTime":146.19,"endTime":150.78,"body":"burning. And I had a neighbor"},{"speaker":"Mark Ross","startTime":150.78,"endTime":153.51,"body":"who said, Hey, you should come"},{"speaker":"Mark Ross","startTime":150.78,"endTime":153.51,"body":"work with me over at Abbott. And"},{"speaker":"Mark Ross","startTime":153.51,"endTime":157.5,"body":"so while I was still running my"},{"speaker":"Mark Ross","startTime":153.51,"endTime":157.5,"body":"business, began working at"},{"speaker":"Mark Ross","startTime":157.53,"endTime":162.99,"body":"Abbott as a first line"},{"speaker":"Mark Ross","startTime":157.53,"endTime":162.99,"body":"supervisor. And then that was"},{"speaker":"Mark Ross","startTime":162.99,"endTime":169.74,"body":"2006, maybe, and then just"},{"speaker":"Mark Ross","startTime":162.99,"endTime":169.74,"body":"continued to grow and experience"},{"speaker":"Mark Ross","startTime":169.77,"endTime":174.78,"body":"and go from production line to"},{"speaker":"Mark Ross","startTime":169.77,"endTime":174.78,"body":"production line and take on new"},{"speaker":"Mark Ross","startTime":174.78,"endTime":180.18,"body":"opportunities. And now I'm was"},{"speaker":"Mark Ross","startTime":174.78,"endTime":180.18,"body":"director I was just laid off"},{"speaker":"Mark Ross","startTime":180.18,"endTime":182.64,"body":"about two weeks ago, which gives"},{"speaker":"Mark Ross","startTime":180.18,"endTime":182.64,"body":"me enough time to come do fun"},{"speaker":"Mark Ross","startTime":182.64,"endTime":185.25,"body":"podcasts and things like that."},{"speaker":"Mark Ross","startTime":182.64,"endTime":185.25,"body":"But hopefully looking for that"},{"speaker":"Mark Ross","startTime":185.25,"endTime":188.1,"body":"VP slash senior director role"},{"speaker":"Mark Ross","startTime":185.25,"endTime":188.1,"body":"here in the near future."},{"speaker":"Aaron Moncur","startTime":188.94,"endTime":191.52,"body":"Terrific. Well,"},{"speaker":"Aaron Moncur","startTime":188.94,"endTime":191.52,"body":"I'm sorry to hear that you were"},{"speaker":"Aaron Moncur","startTime":191.52,"endTime":195.81,"body":"laid off. I can empathize with"},{"speaker":"Aaron Moncur","startTime":191.52,"endTime":195.81,"body":"you. I've been laid off myself."},{"speaker":"Aaron Moncur","startTime":195.84,"endTime":200.61,"body":"And it was painful. But I guess"},{"speaker":"Aaron Moncur","startTime":195.84,"endTime":200.61,"body":"one door has to close before"},{"speaker":"Aaron Moncur","startTime":200.64,"endTime":201.93,"body":"another kid opens. Right?"},{"speaker":"Mark Ross","startTime":202.32,"endTime":204.69,"body":"It's funny you say"},{"speaker":"Mark Ross","startTime":202.32,"endTime":204.69,"body":"that? I feel that's absolutely"},{"speaker":"Mark Ross","startTime":204.69,"endTime":207.84,"body":"true. I was really happy to"},{"speaker":"Mark Ross","startTime":204.69,"endTime":207.84,"body":"enter logics. And of course, I"},{"speaker":"Mark Ross","startTime":207.84,"endTime":211.32,"body":"had some stock options over"},{"speaker":"Mark Ross","startTime":207.84,"endTime":211.32,"body":"vesting every month, so I had no"},{"speaker":"Mark Ross","startTime":211.32,"endTime":213.99,"body":"desire to leave. And so it"},{"speaker":"Mark Ross","startTime":211.32,"endTime":213.99,"body":"really took something like a"},{"speaker":"Mark Ross","startTime":213.99,"endTime":216.84,"body":"layoff in order to get me"},{"speaker":"Mark Ross","startTime":213.99,"endTime":216.84,"body":"motivated. Okay, let's open my"},{"speaker":"Mark Ross","startTime":216.84,"endTime":218.55,"body":"eyes and see what's open up"},{"speaker":"Mark Ross","startTime":216.84,"endTime":218.55,"body":"there. So"},{"speaker":"Aaron Moncur","startTime":218.64,"endTime":222.78,"body":"yeah, yeah. Well,"},{"speaker":"Aaron Moncur","startTime":218.64,"endTime":222.78,"body":"you have been a leader in the"},{"speaker":"Aaron Moncur","startTime":222.78,"endTime":226.71,"body":"medical device industry for for"},{"speaker":"Aaron Moncur","startTime":222.78,"endTime":226.71,"body":"some time now. And I'm sure a"},{"speaker":"Aaron Moncur","startTime":226.71,"endTime":228.96,"body":"lot of people listening to this"},{"speaker":"Aaron Moncur","startTime":226.71,"endTime":228.96,"body":"are thinking to themselves,"},{"speaker":"Aaron Moncur","startTime":228.96,"endTime":233.49,"body":"gosh, I would love to be in that"},{"speaker":"Aaron Moncur","startTime":228.96,"endTime":233.49,"body":"position someday myself. What do"},{"speaker":"Aaron Moncur","startTime":233.49,"endTime":238.98,"body":"you think were some of the"},{"speaker":"Aaron Moncur","startTime":233.49,"endTime":238.98,"body":"habits or activities or"},{"speaker":"Aaron Moncur","startTime":240.18,"endTime":244.02,"body":"ambitions or mindsets that you"},{"speaker":"Aaron Moncur","startTime":240.18,"endTime":244.02,"body":"had that allowed you to climb"},{"speaker":"Aaron Moncur","startTime":244.02,"endTime":246.3,"body":"the ladder into those leadership"},{"speaker":"Aaron Moncur","startTime":244.02,"endTime":246.3,"body":"roles?"},{"speaker":"Mark Ross","startTime":246.9,"endTime":248.82,"body":"You know, there's,"},{"speaker":"Mark Ross","startTime":246.9,"endTime":248.82,"body":"there's two aspects of it. I"},{"speaker":"Mark Ross","startTime":248.82,"endTime":253.17,"body":"think, in my mind, one is just"},{"speaker":"Mark Ross","startTime":248.82,"endTime":253.17,"body":"taking opportunities. And I've"},{"speaker":"Mark Ross","startTime":253.17,"endTime":256.32,"body":"heard people say, Hey, that's"},{"speaker":"Mark Ross","startTime":253.17,"endTime":256.32,"body":"not my job. Just been here."},{"speaker":"Mark Ross","startTime":256.32,"endTime":259.14,"body":"That's, that's not what I should"},{"speaker":"Mark Ross","startTime":256.32,"endTime":259.14,"body":"be doing right now. But really,"},{"speaker":"Mark Ross","startTime":259.14,"endTime":262.62,"body":"for me, it was always looking"},{"speaker":"Mark Ross","startTime":259.14,"endTime":262.62,"body":"for opportunities. And when when"},{"speaker":"Mark Ross","startTime":262.62,"endTime":265.68,"body":"the door would open, say, Hey,"},{"speaker":"Mark Ross","startTime":262.62,"endTime":265.68,"body":"Mark, on top of your, you know,"},{"speaker":"Mark Ross","startTime":265.68,"endTime":270.03,"body":"50 hours a week of work, we also"},{"speaker":"Mark Ross","startTime":265.68,"endTime":270.03,"body":"need this to get done. And I'd"},{"speaker":"Mark Ross","startTime":270.03,"endTime":272.73,"body":"say great, let me let me figure"},{"speaker":"Mark Ross","startTime":270.03,"endTime":272.73,"body":"out how to get that done. And"},{"speaker":"Mark Ross","startTime":272.73,"endTime":275.91,"body":"help me show me how to do that."},{"speaker":"Mark Ross","startTime":272.73,"endTime":275.91,"body":"And so there was a lot of that"},{"speaker":"Mark Ross","startTime":275.91,"endTime":281.49,"body":"taken our responsibility that"},{"speaker":"Mark Ross","startTime":275.91,"endTime":281.49,"body":"was not within my my charter or"},{"speaker":"Mark Ross","startTime":281.49,"endTime":283.98,"body":"even my wheelhouse. I may not"},{"speaker":"Mark Ross","startTime":281.49,"endTime":283.98,"body":"have known how to do it. But I"},{"speaker":"Mark Ross","startTime":283.98,"endTime":287.37,"body":"said, Yeah, I'll jump in and"},{"speaker":"Mark Ross","startTime":283.98,"endTime":287.37,"body":"work with the team and figure"},{"speaker":"Mark Ross","startTime":287.37,"endTime":290.16,"body":"out how to get that done. And"},{"speaker":"Mark Ross","startTime":287.37,"endTime":290.16,"body":"so, the more and more I've done"},{"speaker":"Mark Ross","startTime":290.16,"endTime":294.12,"body":"that the more breadth of"},{"speaker":"Mark Ross","startTime":290.16,"endTime":294.12,"body":"experiences I've had. And so I"},{"speaker":"Mark Ross","startTime":294.12,"endTime":297.66,"body":"feel like when I jump into a new"},{"speaker":"Mark Ross","startTime":294.12,"endTime":297.66,"body":"opportunity, it accelerates the"},{"speaker":"Mark Ross","startTime":297.66,"endTime":301.08,"body":"process for me, learning"},{"speaker":"Mark Ross","startTime":297.66,"endTime":301.08,"body":"understood ending and making"},{"speaker":"Mark Ross","startTime":301.08,"endTime":301.83,"body":"improvements."},{"speaker":"Aaron Moncur","startTime":302.909,"endTime":305.339,"body":"That's huge. As a"},{"speaker":"Aaron Moncur","startTime":302.909,"endTime":305.339,"body":"business owner myself, I can"},{"speaker":"Aaron Moncur","startTime":305.339,"endTime":309.419,"body":"tell you how extraordinarily"},{"speaker":"Aaron Moncur","startTime":305.339,"endTime":309.419,"body":"valuable and how deeply"},{"speaker":"Aaron Moncur","startTime":309.839,"endTime":313.529,"body":"appreciative I am of team"},{"speaker":"Aaron Moncur","startTime":309.839,"endTime":313.529,"body":"members who have that attitude,"},{"speaker":"Aaron Moncur","startTime":313.529,"endTime":316.409,"body":"right? Yeah, they might have hit"},{"speaker":"Aaron Moncur","startTime":313.529,"endTime":316.409,"body":"their 40 hours a week, but"},{"speaker":"Aaron Moncur","startTime":316.409,"endTime":318.719,"body":"something else needs to get"},{"speaker":"Aaron Moncur","startTime":316.409,"endTime":318.719,"body":"done. And they're willing to"},{"speaker":"Aaron Moncur","startTime":318.719,"endTime":321.839,"body":"jump in and figure it out and"},{"speaker":"Aaron Moncur","startTime":318.719,"endTime":321.839,"body":"just do it. That's, that's huge."},{"speaker":"Aaron Moncur","startTime":321.869,"endTime":327.689,"body":"Yeah. As you have grown into"},{"speaker":"Aaron Moncur","startTime":321.869,"endTime":327.689,"body":"positions of more and more"},{"speaker":"Aaron Moncur","startTime":327.749,"endTime":332.789,"body":"responsibility, and authority"},{"speaker":"Aaron Moncur","startTime":327.749,"endTime":332.789,"body":"and leadership, have you ever"},{"speaker":"Aaron Moncur","startTime":332.819,"endTime":336.689,"body":"felt imposter syndrome? Or has"},{"speaker":"Aaron Moncur","startTime":332.819,"endTime":336.689,"body":"it always been like, Oh, I'm"},{"speaker":"Aaron Moncur","startTime":336.749,"endTime":338.249,"body":"good, I got this no problem."},{"speaker":"Mark Ross","startTime":340.019,"endTime":343.049,"body":"I don't know if I"},{"speaker":"Mark Ross","startTime":340.019,"endTime":343.049,"body":"feel like the imposter syndrome."},{"speaker":"Mark Ross","startTime":343.049,"endTime":346.889,"body":"But there's days when I reflect"},{"speaker":"Mark Ross","startTime":343.049,"endTime":346.889,"body":"and I think, you know, I may"},{"speaker":"Mark Ross","startTime":346.889,"endTime":349.169,"body":"have been in meetings all day,"},{"speaker":"Mark Ross","startTime":346.889,"endTime":349.169,"body":"or I had a couple of meetings,"},{"speaker":"Mark Ross","startTime":349.169,"endTime":353.759,"body":"and I wasn't number crunching, I"},{"speaker":"Mark Ross","startTime":349.169,"endTime":353.759,"body":"wasn't developing a supply plan"},{"speaker":"Mark Ross","startTime":353.759,"endTime":357.659,"body":"or schedule or are doing the"},{"speaker":"Mark Ross","startTime":353.759,"endTime":357.659,"body":"hard work. I just had a couple"},{"speaker":"Mark Ross","startTime":357.659,"endTime":360.029,"body":"words of wisdom here and there"},{"speaker":"Mark Ross","startTime":357.659,"endTime":360.029,"body":"and encourage somebody to do"},{"speaker":"Mark Ross","startTime":360.029,"endTime":363.959,"body":"this. Or I had a piece of advice"},{"speaker":"Mark Ross","startTime":360.029,"endTime":363.959,"body":"for someone, and maybe that was"},{"speaker":"Mark Ross","startTime":364.019,"endTime":368.039,"body":"significant for that day, but"},{"speaker":"Mark Ross","startTime":364.019,"endTime":368.039,"body":"really wasn't because I was"},{"speaker":"Mark Ross","startTime":369.179,"endTime":373.499,"body":"maybe working harder. But just"},{"speaker":"Mark Ross","startTime":369.179,"endTime":373.499,"body":"on that day, I don't know that I"},{"speaker":"Mark Ross","startTime":373.499,"endTime":375.629,"body":"don't work hard. But there's"},{"speaker":"Mark Ross","startTime":373.499,"endTime":375.629,"body":"some days you're pounded out,"},{"speaker":"Mark Ross","startTime":375.629,"endTime":378.299,"body":"you've got to get some things"},{"speaker":"Mark Ross","startTime":375.629,"endTime":378.299,"body":"done. And you, you get it done."},{"speaker":"Mark Ross","startTime":378.299,"endTime":382.499,"body":"And then other days where it's"},{"speaker":"Mark Ross","startTime":378.299,"endTime":382.499,"body":"just, it's a light load. But"},{"speaker":"Mark Ross","startTime":382.499,"endTime":385.049,"body":"maybe those few little things,"},{"speaker":"Mark Ross","startTime":382.499,"endTime":385.049,"body":"you do have a big impact on the"},{"speaker":"Mark Ross","startTime":385.049,"endTime":387.449,"body":"business. So yeah, that's great."},{"speaker":"Aaron Moncur","startTime":389.22,"endTime":392.1,"body":"What kind of"},{"speaker":"Aaron Moncur","startTime":389.22,"endTime":392.1,"body":"trends have you been seeing in"},{"speaker":"Aaron Moncur","startTime":392.1,"endTime":396.33,"body":"the medical device manufacturing"},{"speaker":"Aaron Moncur","startTime":392.1,"endTime":396.33,"body":"area, this could be new"},{"speaker":"Aaron Moncur","startTime":396.33,"endTime":400.89,"body":"processes, old processes that"},{"speaker":"Aaron Moncur","startTime":396.33,"endTime":400.89,"body":"aren't being used anymore"},{"speaker":"Aaron Moncur","startTime":400.89,"endTime":404.94,"body":"different materials costs, just"},{"speaker":"Aaron Moncur","startTime":400.89,"endTime":404.94,"body":"anything that comes to mind when"},{"speaker":"Aaron Moncur","startTime":404.94,"endTime":408.33,"body":"it comes to new patterns, that"},{"speaker":"Aaron Moncur","startTime":404.94,"endTime":408.33,"body":"that you've seen emergence"},{"speaker":"Aaron Moncur","startTime":408.39,"endTime":411.72,"body":"emerging in the medical device"},{"speaker":"Aaron Moncur","startTime":408.39,"endTime":411.72,"body":"manufacturing space, that"},{"speaker":"Mark Ross","startTime":411.72,"endTime":415.11,"body":"one is just the"},{"speaker":"Mark Ross","startTime":411.72,"endTime":415.11,"body":"continued outsourcing offshoring"},{"speaker":"Mark Ross","startTime":415.11,"endTime":418.92,"body":"that we've been seeing for"},{"speaker":"Mark Ross","startTime":415.11,"endTime":418.92,"body":"probably eternity. But the other"},{"speaker":"Mark Ross","startTime":418.92,"endTime":422.49,"body":"one, everyone's probably aware"},{"speaker":"Mark Ross","startTime":418.92,"endTime":422.49,"body":"of is the material availability"},{"speaker":"Mark Ross","startTime":422.49,"endTime":426.54,"body":"issue. And some of those"},{"speaker":"Mark Ross","startTime":422.49,"endTime":426.54,"body":"extrusion manufacturers, you'll"},{"speaker":"Mark Ross","startTime":426.54,"endTime":429.72,"body":"work with extrusion, or maybe"},{"speaker":"Mark Ross","startTime":426.54,"endTime":429.72,"body":"it's metal shops, just their"},{"speaker":"Mark Ross","startTime":429.72,"endTime":432.72,"body":"capacity is backed up, and"},{"speaker":"Mark Ross","startTime":429.72,"endTime":432.72,"body":"they're not expanding fast"},{"speaker":"Mark Ross","startTime":432.72,"endTime":436.92,"body":"enough to keep up with the"},{"speaker":"Mark Ross","startTime":432.72,"endTime":436.92,"body":"market. I know, you talked about"},{"speaker":"Mark Ross","startTime":436.92,"endTime":439.62,"body":"the soft landing of the economy,"},{"speaker":"Mark Ross","startTime":436.92,"endTime":439.62,"body":"if you follow the economy at"},{"speaker":"Mark Ross","startTime":439.62,"endTime":442.65,"body":"all, and it looks like we've hit"},{"speaker":"Mark Ross","startTime":439.62,"endTime":442.65,"body":"a soft landing, I think a lot of"},{"speaker":"Mark Ross","startTime":442.65,"endTime":446.1,"body":"us me for sure, we're expecting"},{"speaker":"Mark Ross","startTime":442.65,"endTime":446.1,"body":"to see, you know, the market was"},{"speaker":"Mark Ross","startTime":446.1,"endTime":450.24,"body":"taken off going gangbusters."},{"speaker":"Mark Ross","startTime":446.1,"endTime":450.24,"body":"Typically, that always ends in a"},{"speaker":"Mark Ross","startTime":450.24,"endTime":454.26,"body":"crash where, you know, the Fed"},{"speaker":"Mark Ross","startTime":450.24,"endTime":454.26,"body":"raises interest rates too quick,"},{"speaker":"Mark Ross","startTime":454.26,"endTime":457.32,"body":"too hard. And then everything"},{"speaker":"Mark Ross","startTime":454.26,"endTime":457.32,"body":"comes crashing down. And then"},{"speaker":"Mark Ross","startTime":457.32,"endTime":460.59,"body":"there's a reverse of the"},{"speaker":"Mark Ross","startTime":457.32,"endTime":460.59,"body":"economy. And now there's too"},{"speaker":"Mark Ross","startTime":460.59,"endTime":464.16,"body":"much capacity for not enough"},{"speaker":"Mark Ross","startTime":460.59,"endTime":464.16,"body":"volume. But it's been"},{"speaker":"Mark Ross","startTime":464.16,"endTime":467.58,"body":"interesting to see this, I think"},{"speaker":"Mark Ross","startTime":464.16,"endTime":467.58,"body":"other people are also saying,"},{"speaker":"Mark Ross","startTime":467.58,"endTime":469.86,"body":"Hey, I'm not going to expand,"},{"speaker":"Mark Ross","startTime":467.58,"endTime":469.86,"body":"because I think the market is"},{"speaker":"Mark Ross","startTime":469.86,"endTime":473.61,"body":"going to turn and the market"},{"speaker":"Mark Ross","startTime":469.86,"endTime":473.61,"body":"hasn't turned. So you've got"},{"speaker":"Mark Ross","startTime":473.61,"endTime":475.83,"body":"kind of a limited amount of"},{"speaker":"Mark Ross","startTime":473.61,"endTime":475.83,"body":"capacity, trying to meet all the"},{"speaker":"Mark Ross","startTime":475.83,"endTime":479.07,"body":"needs of the businesses that are"},{"speaker":"Mark Ross","startTime":475.83,"endTime":479.07,"body":"continuing to grow at a really"},{"speaker":"Mark Ross","startTime":479.07,"endTime":479.85,"body":"quick pace."},{"speaker":"Aaron Moncur","startTime":480.33,"endTime":485.31,"body":"You mentioned"},{"speaker":"Aaron Moncur","startTime":480.33,"endTime":485.31,"body":"outsourcing to offshore"},{"speaker":"Aaron Moncur","startTime":486.0,"endTime":490.86,"body":"facilities for some of this"},{"speaker":"Aaron Moncur","startTime":486.0,"endTime":490.86,"body":"contract manufacturing. And you"},{"speaker":"Aaron Moncur","startTime":490.86,"endTime":497.1,"body":"had also mentioned how there's"},{"speaker":"Aaron Moncur","startTime":490.86,"endTime":497.1,"body":"too much capacity, not enough"},{"speaker":"Aaron Moncur","startTime":497.13,"endTime":500.79,"body":"volume. Do you think that's"},{"speaker":"Aaron Moncur","startTime":497.13,"endTime":500.79,"body":"specific to some of the offshore"},{"speaker":"Aaron Moncur","startTime":500.79,"endTime":504.24,"body":"providers? Or were you seeing"},{"speaker":"Aaron Moncur","startTime":500.79,"endTime":504.24,"body":"that even with domestic"},{"speaker":"Aaron Moncur","startTime":504.24,"endTime":507.72,"body":"providers as well, not enough"},{"speaker":"Aaron Moncur","startTime":504.24,"endTime":507.72,"body":"capacity to I've"},{"speaker":"Mark Ross","startTime":507.72,"endTime":510.48,"body":"been seen it more"},{"speaker":"Mark Ross","startTime":507.72,"endTime":510.48,"body":"with domestic have not enough"},{"speaker":"Mark Ross","startTime":510.48,"endTime":514.8,"body":"capacity to meet the needs. And"},{"speaker":"Mark Ross","startTime":510.48,"endTime":514.8,"body":"I know a lot of the vendors out"},{"speaker":"Mark Ross","startTime":514.8,"endTime":520.26,"body":"there who are subcontractors are"},{"speaker":"Mark Ross","startTime":514.8,"endTime":520.26,"body":"kind of buying up other"},{"speaker":"Mark Ross","startTime":520.26,"endTime":523.71,"body":"companies or consolidating"},{"speaker":"Mark Ross","startTime":520.26,"endTime":523.71,"body":"operations. And in the medical"},{"speaker":"Mark Ross","startTime":523.71,"endTime":526.53,"body":"device where you've got"},{"speaker":"Mark Ross","startTime":523.71,"endTime":526.53,"body":"validations that need to be"},{"speaker":"Mark Ross","startTime":526.53,"endTime":530.61,"body":"done. They just don't have"},{"speaker":"Mark Ross","startTime":526.53,"endTime":530.61,"body":"enough capacity to one, build"},{"speaker":"Mark Ross","startTime":530.61,"endTime":535.47,"body":"what you need to do and to do"},{"speaker":"Mark Ross","startTime":530.61,"endTime":535.47,"body":"the proper validations that a"},{"speaker":"Mark Ross","startTime":535.47,"endTime":537.69,"body":"medical device company needs to"},{"speaker":"Mark Ross","startTime":535.47,"endTime":537.69,"body":"have performed in order to"},{"speaker":"Mark Ross","startTime":537.69,"endTime":541.5,"body":"validate the process. So it's"},{"speaker":"Mark Ross","startTime":537.69,"endTime":541.5,"body":"just been really tough from"},{"speaker":"Mark Ross","startTime":542.82,"endTime":545.55,"body":"getting what you need done in a"},{"speaker":"Mark Ross","startTime":542.82,"endTime":545.55,"body":"timely manner to meet your"},{"speaker":"Mark Ross","startTime":545.55,"endTime":546.36,"body":"company's growth."},{"speaker":"Aaron Moncur","startTime":546.39,"endTime":548.88,"body":"Yeah, because not"},{"speaker":"Aaron Moncur","startTime":546.39,"endTime":548.88,"body":"any contract manufacturer out"},{"speaker":"Aaron Moncur","startTime":548.88,"endTime":551.94,"body":"there can do the work that"},{"speaker":"Aaron Moncur","startTime":548.88,"endTime":551.94,"body":"medical device companies need"},{"speaker":"Aaron Moncur","startTime":551.94,"endTime":556.23,"body":"you need to, you know, 1345,"},{"speaker":"Aaron Moncur","startTime":551.94,"endTime":556.23,"body":"certifications, things like that"},{"speaker":"Aaron Moncur","startTime":556.26,"endTime":560.76,"body":"FDA compliance, quality systems,"},{"speaker":"Aaron Moncur","startTime":556.26,"endTime":560.76,"body":"story, all that fun stuff. Yeah."},{"speaker":"Mark Ross","startTime":560.79,"endTime":563.04,"body":"And we've even seen"},{"speaker":"Mark Ross","startTime":560.79,"endTime":563.04,"body":"some of the suppliers where as"},{"speaker":"Mark Ross","startTime":563.04,"endTime":566.22,"body":"an endo logics, they've been"},{"speaker":"Mark Ross","startTime":563.04,"endTime":566.22,"body":"doing consolidation,"},{"speaker":"Mark Ross","startTime":566.22,"endTime":570.12,"body":"transferring from one location"},{"speaker":"Mark Ross","startTime":566.22,"endTime":570.12,"body":"to another, struggling with"},{"speaker":"Mark Ross","startTime":570.12,"endTime":574.11,"body":"capacity, then trying to move it"},{"speaker":"Mark Ross","startTime":570.12,"endTime":574.11,"body":"to maybe Mexico or offshore, and"},{"speaker":"Mark Ross","startTime":574.11,"endTime":578.07,"body":"then everything just just taken"},{"speaker":"Mark Ross","startTime":574.11,"endTime":578.07,"body":"longer than it should have. And"},{"speaker":"Mark Ross","startTime":578.07,"endTime":580.98,"body":"it's just a tough way to try to"},{"speaker":"Mark Ross","startTime":578.07,"endTime":580.98,"body":"manage your business when you're"},{"speaker":"Mark Ross","startTime":580.98,"endTime":582.93,"body":"counting on those folks. Yeah."},{"speaker":"Aaron Moncur","startTime":627.76,"endTime":629.9200000000001,"body":"What are some of"},{"speaker":"Aaron Moncur","startTime":627.76,"endTime":629.9200000000001,"body":"the traits, the habits or"},{"speaker":"Aaron Moncur","startTime":629.9200000000001,"endTime":634.21,"body":"behaviors that you've seen in"},{"speaker":"Aaron Moncur","startTime":629.9200000000001,"endTime":634.21,"body":"the most successful engineers?"},{"speaker":"Aaron Moncur","startTime":634.51,"endTime":638.3199999999999,"body":"And then if it's a different"},{"speaker":"Aaron Moncur","startTime":634.51,"endTime":638.3199999999999,"body":"answer, also, those behaviors"},{"speaker":"Aaron Moncur","startTime":638.3199999999999,"endTime":640.8699999999999,"body":"and traits that you've seen in"},{"speaker":"Aaron Moncur","startTime":638.3199999999999,"endTime":640.8699999999999,"body":"the most successful engineering"},{"speaker":"Aaron Moncur","startTime":640.8699999999999,"endTime":643.06,"body":"teams, so"},{"speaker":"Mark Ross","startTime":643.06,"endTime":645.3399999999999,"body":"I think Problem"},{"speaker":"Mark Ross","startTime":643.06,"endTime":645.3399999999999,"body":"Solving would be one of the top"},{"speaker":"Mark Ross","startTime":645.3399999999999,"endTime":649.1800000000001,"body":"ones. So when I said talking"},{"speaker":"Mark Ross","startTime":645.3399999999999,"endTime":649.1800000000001,"body":"about problem solving, there's a"},{"speaker":"Mark Ross","startTime":649.1800000000001,"endTime":653.53,"body":"whole aspect like, I liked the"},{"speaker":"Mark Ross","startTime":649.1800000000001,"endTime":653.53,"body":"DMAIC process to find, measure,"},{"speaker":"Mark Ross","startTime":653.53,"endTime":656.98,"body":"analyze, improve control. And"},{"speaker":"Mark Ross","startTime":653.53,"endTime":656.98,"body":"it's, it's a process that you"},{"speaker":"Mark Ross","startTime":656.98,"endTime":659.5899999999999,"body":"could use for something quick"},{"speaker":"Mark Ross","startTime":656.98,"endTime":659.5899999999999,"body":"and easy. Or you could do a very"},{"speaker":"Mark Ross","startTime":659.5899999999999,"endTime":663.25,"body":"detailed one. I see a lot of"},{"speaker":"Mark Ross","startTime":659.5899999999999,"endTime":663.25,"body":"people go on with, oh, I just do"},{"speaker":"Mark Ross","startTime":663.25,"endTime":666.19,"body":"a five why's and whatever my"},{"speaker":"Mark Ross","startTime":663.25,"endTime":666.19,"body":"best guess is on when I feel"},{"speaker":"Mark Ross","startTime":666.19,"endTime":669.4300000000001,"body":"like I'm done. That's the best"},{"speaker":"Mark Ross","startTime":666.19,"endTime":669.4300000000001,"body":"solution I can come up with. And"},{"speaker":"Mark Ross","startTime":669.6700000000001,"endTime":673.0,"body":"I really like to see people take"},{"speaker":"Mark Ross","startTime":669.6700000000001,"endTime":673.0,"body":"the time to dive in, measure"},{"speaker":"Mark Ross","startTime":673.0,"endTime":676.78,"body":"data, analyze the data, get some"},{"speaker":"Mark Ross","startTime":673.0,"endTime":676.78,"body":"other folks in the room, have a"},{"speaker":"Mark Ross","startTime":676.78,"endTime":679.3599999999999,"body":"mentor who can look at what"},{"speaker":"Mark Ross","startTime":676.78,"endTime":679.3599999999999,"body":"you're doing and say, Nope, I"},{"speaker":"Mark Ross","startTime":679.3599999999999,"endTime":680.8299999999999,"body":"know you spent a lot of time"},{"speaker":"Mark Ross","startTime":679.3599999999999,"endTime":680.8299999999999,"body":"with that. But I think you're"},{"speaker":"Mark Ross","startTime":680.8299999999999,"endTime":683.5,"body":"still missing some things, you"},{"speaker":"Mark Ross","startTime":680.8299999999999,"endTime":683.5,"body":"do go back and spend some more"},{"speaker":"Mark Ross","startTime":683.5,"endTime":688.5999999999999,"body":"time like the Toyota Production"},{"speaker":"Mark Ross","startTime":683.5,"endTime":688.5999999999999,"body":"System process, they're very"},{"speaker":"Mark Ross","startTime":688.5999999999999,"endTime":692.3499999999999,"body":"strong into the A threes into"},{"speaker":"Mark Ross","startTime":688.5999999999999,"endTime":692.3499999999999,"body":"backs. And I think having that"},{"speaker":"Mark Ross","startTime":692.3499999999999,"endTime":696.5799999999999,"body":"type of tenacity to dive into"},{"speaker":"Mark Ross","startTime":692.3499999999999,"endTime":696.5799999999999,"body":"the real problems and find the"},{"speaker":"Mark Ross","startTime":696.5799999999999,"endTime":699.3399999999999,"body":"root cause. And then really"},{"speaker":"Mark Ross","startTime":696.5799999999999,"endTime":699.3399999999999,"body":"think of a couple different"},{"speaker":"Mark Ross","startTime":699.3399999999999,"endTime":702.25,"body":"strategies of how you mediate"},{"speaker":"Mark Ross","startTime":699.3399999999999,"endTime":702.25,"body":"that, and not rushing to the"},{"speaker":"Mark Ross","startTime":702.25,"endTime":705.31,"body":"quick and easiest one, but"},{"speaker":"Mark Ross","startTime":702.25,"endTime":705.31,"body":"taking the time to digest it and"},{"speaker":"Mark Ross","startTime":705.31,"endTime":709.0,"body":"wait to get a good answer. I"},{"speaker":"Mark Ross","startTime":705.31,"endTime":709.0,"body":"think that's, that's really"},{"speaker":"Mark Ross","startTime":709.0,"endTime":712.1500000000001,"body":"important. And I think another"},{"speaker":"Mark Ross","startTime":709.0,"endTime":712.1500000000001,"body":"one that I think is important is"},{"speaker":"Mark Ross","startTime":713.23,"endTime":716.74,"body":"doing what you say you're going"},{"speaker":"Mark Ross","startTime":713.23,"endTime":716.74,"body":"to do and doing it on time. And"},{"speaker":"Mark Ross","startTime":716.74,"endTime":718.8399999999999,"body":"I think that's tough for"},{"speaker":"Mark Ross","startTime":716.74,"endTime":718.8399999999999,"body":"engineers, I think they say,"},{"speaker":"Mark Ross","startTime":718.8399999999999,"endTime":723.8499999999999,"body":"well, it should probably take me"},{"speaker":"Mark Ross","startTime":718.8399999999999,"endTime":723.8499999999999,"body":"a month to get this done. And"},{"speaker":"Mark Ross","startTime":723.8499999999999,"endTime":727.24,"body":"then it takes three months, four"},{"speaker":"Mark Ross","startTime":723.8499999999999,"endTime":727.24,"body":"months. So there's some aspect"},{"speaker":"Mark Ross","startTime":727.24,"endTime":730.1500000000001,"body":"of realizing that if you are"},{"speaker":"Mark Ross","startTime":727.24,"endTime":730.1500000000001,"body":"you're supposed to get something"},{"speaker":"Mark Ross","startTime":730.1500000000001,"endTime":733.1500000000001,"body":"done in a month, try to get it"},{"speaker":"Mark Ross","startTime":730.1500000000001,"endTime":733.1500000000001,"body":"done in two weeks. Because you"},{"speaker":"Mark Ross","startTime":733.1500000000001,"endTime":735.6700000000001,"body":"know, you got to front load that"},{"speaker":"Mark Ross","startTime":733.1500000000001,"endTime":735.6700000000001,"body":"project, you know, there's gonna"},{"speaker":"Mark Ross","startTime":735.6700000000001,"endTime":737.9200000000001,"body":"be problems and things are out"},{"speaker":"Mark Ross","startTime":735.6700000000001,"endTime":737.9200000000001,"body":"of your control that you can't"},{"speaker":"Mark Ross","startTime":739.3599999999999,"endTime":742.3599999999999,"body":"manage that are going to"},{"speaker":"Mark Ross","startTime":739.3599999999999,"endTime":742.3599999999999,"body":"distract your project. So if"},{"speaker":"Mark Ross","startTime":742.3599999999999,"endTime":745.6300000000001,"body":"you're given a month to do"},{"speaker":"Mark Ross","startTime":742.3599999999999,"endTime":745.6300000000001,"body":"something, front loaded, and try"},{"speaker":"Mark Ross","startTime":745.6300000000001,"endTime":747.97,"body":"to get it done in two weeks, and"},{"speaker":"Mark Ross","startTime":745.6300000000001,"endTime":747.97,"body":"then hopefully, it'll hit that"},{"speaker":"Mark Ross","startTime":747.97,"endTime":751.3299999999999,"body":"one month bar, or that one month"},{"speaker":"Mark Ross","startTime":747.97,"endTime":751.3299999999999,"body":"mark. But that's, that's an"},{"speaker":"Mark Ross","startTime":751.3299999999999,"endTime":755.8599999999999,"body":"important trade and something I"},{"speaker":"Mark Ross","startTime":751.3299999999999,"endTime":755.8599999999999,"body":"see. Not a lot of folks have"},{"speaker":"Mark Ross","startTime":755.8599999999999,"endTime":758.53,"body":"that. But you when you find"},{"speaker":"Mark Ross","startTime":755.8599999999999,"endTime":758.53,"body":"somebody who has that ability to"},{"speaker":"Mark Ross","startTime":758.56,"endTime":761.47,"body":"get things done on time, it"},{"speaker":"Mark Ross","startTime":758.56,"endTime":761.47,"body":"makes a huge difference to the"},{"speaker":"Mark Ross","startTime":761.47,"endTime":765.49,"body":"organization. However, in a"},{"speaker":"Mark Ross","startTime":761.47,"endTime":765.49,"body":"couple med device where, you"},{"speaker":"Mark Ross","startTime":765.49,"endTime":769.51,"body":"know, Kappas and CMRS are just"},{"speaker":"Mark Ross","startTime":765.49,"endTime":769.51,"body":"climbing, and they're not,"},{"speaker":"Mark Ross","startTime":769.54,"endTime":771.8499999999999,"body":"they're not being managed to"},{"speaker":"Mark Ross","startTime":769.54,"endTime":771.8499999999999,"body":"just continue to get postponed,"},{"speaker":"Mark Ross","startTime":771.8499999999999,"endTime":774.76,"body":"well, I've got so much work to"},{"speaker":"Mark Ross","startTime":771.8499999999999,"endTime":774.76,"body":"do, I can't finish any of my"},{"speaker":"Mark Ross","startTime":774.76,"endTime":779.53,"body":"projects. And it's not the"},{"speaker":"Mark Ross","startTime":774.76,"endTime":779.53,"body":"projects often. And sometimes"},{"speaker":"Mark Ross","startTime":779.53,"endTime":782.26,"body":"the projects are unmanageable."},{"speaker":"Mark Ross","startTime":779.53,"endTime":782.26,"body":"And sometimes I think it's the"},{"speaker":"Mark Ross","startTime":782.26,"endTime":784.96,"body":"people managing the product to"},{"speaker":"Mark Ross","startTime":782.26,"endTime":784.96,"body":"say I've got all these projects"},{"speaker":"Mark Ross","startTime":784.96,"endTime":788.95,"body":"to do, I need to get some of"},{"speaker":"Mark Ross","startTime":784.96,"endTime":788.95,"body":"these knocked out. And sometimes"},{"speaker":"Mark Ross","startTime":788.95,"endTime":791.71,"body":"the day doesn't end at 40 hours"},{"speaker":"Mark Ross","startTime":788.95,"endTime":791.71,"body":"right or the week doesn't end at"},{"speaker":"Mark Ross","startTime":791.71,"endTime":794.8299999999999,"body":"40 hours. Sometimes it takes a"},{"speaker":"Mark Ross","startTime":791.71,"endTime":794.8299999999999,"body":"little effort to get on top of"},{"speaker":"Mark Ross","startTime":794.8299999999999,"endTime":798.52,"body":"things to get get your schedule"},{"speaker":"Mark Ross","startTime":794.8299999999999,"endTime":798.52,"body":"under control. So"},{"speaker":"Aaron Moncur","startTime":799.4200000000001,"endTime":801.6400000000001,"body":"I want to go back"},{"speaker":"Aaron Moncur","startTime":799.4200000000001,"endTime":801.6400000000001,"body":"to your comment about finishing"},{"speaker":"Aaron Moncur","startTime":801.6400000000001,"endTime":809.74,"body":"on time. We, I resonate strongly"},{"speaker":"Aaron Moncur","startTime":801.6400000000001,"endTime":809.74,"body":"with that. We do we have a cow,"},{"speaker":"Aaron Moncur","startTime":809.77,"endTime":815.02,"body":"a volunteer program called CAD"},{"speaker":"Aaron Moncur","startTime":809.77,"endTime":815.02,"body":"club at pipeline where we open"},{"speaker":"Aaron Moncur","startTime":815.02,"endTime":818.5899999999999,"body":"the doors at our office once a"},{"speaker":"Aaron Moncur","startTime":815.02,"endTime":818.5899999999999,"body":"week. And we have students from"},{"speaker":"Aaron Moncur","startTime":818.5899999999999,"endTime":821.8299999999999,"body":"the community, middle school and"},{"speaker":"Aaron Moncur","startTime":818.5899999999999,"endTime":821.8299999999999,"body":"high school students come in and"},{"speaker":"Aaron Moncur","startTime":821.8299999999999,"endTime":824.56,"body":"we teach them CAD and"},{"speaker":"Aaron Moncur","startTime":821.8299999999999,"endTime":824.56,"body":"engineering. And there's a lot"},{"speaker":"Aaron Moncur","startTime":824.56,"endTime":829.5999999999999,"body":"more behind that. But we have"},{"speaker":"Aaron Moncur","startTime":824.56,"endTime":829.5999999999999,"body":"what we call our tenants, the"},{"speaker":"Aaron Moncur","startTime":829.5999999999999,"endTime":833.26,"body":"CAD club tenants and there are"},{"speaker":"Aaron Moncur","startTime":829.5999999999999,"endTime":833.26,"body":"10 of them. And each week we"},{"speaker":"Aaron Moncur","startTime":833.26,"endTime":838.54,"body":"talk about one of them. And one"},{"speaker":"Aaron Moncur","startTime":833.26,"endTime":838.54,"body":"of them is early is on time. And"},{"speaker":"Aaron Moncur","startTime":838.54,"endTime":840.6700000000001,"body":"we've we've kind of hammered"},{"speaker":"Aaron Moncur","startTime":838.54,"endTime":840.6700000000001,"body":"this one pretty hard. You know,"},{"speaker":"Aaron Moncur","startTime":840.6700000000001,"endTime":843.46,"body":"if you want to fish finish"},{"speaker":"Aaron Moncur","startTime":840.6700000000001,"endTime":843.46,"body":"something on time, be early,"},{"speaker":"Aaron Moncur","startTime":843.73,"endTime":845.8599999999999,"body":"because something is going to"},{"speaker":"Aaron Moncur","startTime":843.73,"endTime":845.8599999999999,"body":"come up that you're not"},{"speaker":"Aaron Moncur","startTime":845.8599999999999,"endTime":850.1199999999999,"body":"expecting. And if you plan to"},{"speaker":"Aaron Moncur","startTime":845.8599999999999,"endTime":850.1199999999999,"body":"finish on the due date, you're"},{"speaker":"Aaron Moncur","startTime":850.1199999999999,"endTime":853.78,"body":"probably going to be late. So"},{"speaker":"Aaron Moncur","startTime":850.1199999999999,"endTime":853.78,"body":"early is on time."},{"speaker":"Mark Ross","startTime":854.1400000000001,"endTime":856.27,"body":"That is perfect. I'd"},{"speaker":"Mark Ross","startTime":854.1400000000001,"endTime":856.27,"body":"love to hear the other 10"},{"speaker":"Mark Ross","startTime":856.27,"endTime":857.71,"body":"tenants, I should read them"},{"speaker":"Aaron Moncur","startTime":857.71,"endTime":859.45,"body":"off here. Let's"},{"speaker":"Aaron Moncur","startTime":857.71,"endTime":859.45,"body":"see, I can remember a couple of"},{"speaker":"Aaron Moncur","startTime":859.45,"endTime":862.81,"body":"them off the top of my head"},{"speaker":"Aaron Moncur","startTime":859.45,"endTime":862.81,"body":"we've got the difference between"},{"speaker":"Aaron Moncur","startTime":862.81,"endTime":867.4000000000001,"body":"good and great is attention to"},{"speaker":"Aaron Moncur","startTime":862.81,"endTime":867.4000000000001,"body":"detail. We've got persistence"},{"speaker":"Aaron Moncur","startTime":867.4300000000001,"endTime":873.52,"body":"beats brilliance, we've got"},{"speaker":"Aaron Moncur","startTime":867.4300000000001,"endTime":873.52,"body":"prevent surprises, and another"},{"speaker":"Aaron Moncur","startTime":873.52,"endTime":875.98,"body":"four or five, six there, but"},{"speaker":"Aaron Moncur","startTime":873.52,"endTime":875.98,"body":"those are the ones that I"},{"speaker":"Aaron Moncur","startTime":875.98,"endTime":879.46,"body":"remember off the top of my head."},{"speaker":"Aaron Moncur","startTime":875.98,"endTime":879.46,"body":"It's funny, the early is on time"},{"speaker":"Aaron Moncur","startTime":879.46,"endTime":887.98,"body":"tenant, we we have a jar of"},{"speaker":"Aaron Moncur","startTime":879.46,"endTime":887.98,"body":"bearing balls in the office. And"},{"speaker":"Aaron Moncur","startTime":887.98,"endTime":891.52,"body":"during calcula we encourage"},{"speaker":"Aaron Moncur","startTime":887.98,"endTime":891.52,"body":"these kids to recognize when"},{"speaker":"Aaron Moncur","startTime":891.55,"endTime":894.79,"body":"other students in the class are"},{"speaker":"Aaron Moncur","startTime":891.55,"endTime":894.79,"body":"living these tenants. And when"},{"speaker":"Aaron Moncur","startTime":894.79,"endTime":897.55,"body":"they do, they take one of these"},{"speaker":"Aaron Moncur","startTime":894.79,"endTime":897.55,"body":"berry balls and they drop it"},{"speaker":"Aaron Moncur","startTime":897.55,"endTime":901.3299999999999,"body":"into another jar. And each one"},{"speaker":"Aaron Moncur","startTime":897.55,"endTime":901.3299999999999,"body":"represents $1. And at the end of"},{"speaker":"Aaron Moncur","startTime":901.3299999999999,"endTime":904.0899999999999,"body":"the course we add them all up"},{"speaker":"Aaron Moncur","startTime":901.3299999999999,"endTime":904.0899999999999,"body":"and we do a pizza party with the"},{"speaker":"Aaron Moncur","startTime":904.0899999999999,"endTime":907.1500000000001,"body":"money in there or something like"},{"speaker":"Aaron Moncur","startTime":904.0899999999999,"endTime":907.1500000000001,"body":"that. So they've really latched"},{"speaker":"Aaron Moncur","startTime":907.1500000000001,"endTime":911.8599999999999,"body":"on to this early is on time and"},{"speaker":"Aaron Moncur","startTime":907.1500000000001,"endTime":911.8599999999999,"body":"now almost every single student"},{"speaker":"Aaron Moncur","startTime":911.8900000000001,"endTime":916.51,"body":"gets to CAD club early. And as"},{"speaker":"Aaron Moncur","startTime":911.8900000000001,"endTime":916.51,"body":"soon as Cat club started, they"},{"speaker":"Aaron Moncur","startTime":916.51,"endTime":920.2,"body":"say hey, early is our dive we"},{"speaker":"Aaron Moncur","startTime":916.51,"endTime":920.2,"body":"put some some varying balls in"},{"speaker":"Aaron Moncur","startTime":920.2,"endTime":923.29,"body":"there. So very beginning class"},{"speaker":"Aaron Moncur","startTime":920.2,"endTime":923.29,"body":"whales have like 10 bearing"},{"speaker":"Aaron Moncur","startTime":923.29,"endTime":925.1800000000001,"body":"balls, they go into this turn."},{"speaker":"Aaron Moncur","startTime":923.29,"endTime":925.1800000000001,"body":"Everyone loves it."},{"speaker":"Mark Ross","startTime":925.21,"endTime":927.1300000000001,"body":"That's great. That's"},{"speaker":"Mark Ross","startTime":925.21,"endTime":927.1300000000001,"body":"great. That's a great way to"},{"speaker":"Mark Ross","startTime":927.1300000000001,"endTime":930.4300000000001,"body":"help them. visualize and"},{"speaker":"Mark Ross","startTime":927.1300000000001,"endTime":930.4300000000001,"body":"understand to live out that hole"},{"speaker":"Mark Ross","startTime":930.52,"endTime":933.6400000000001,"body":"that you want to be on time. You"},{"speaker":"Mark Ross","startTime":930.52,"endTime":933.6400000000001,"body":"got to be early. Absolutely."},{"speaker":"Aaron Moncur","startTime":933.7,"endTime":937.1800000000001,"body":"Yep. What are some"},{"speaker":"Aaron Moncur","startTime":933.7,"endTime":937.1800000000001,"body":"of the most valuable technical"},{"speaker":"Aaron Moncur","startTime":937.1800000000001,"endTime":941.1400000000001,"body":"skills that you want to see in"},{"speaker":"Aaron Moncur","startTime":937.1800000000001,"endTime":941.1400000000001,"body":"your, your manufacturing"},{"speaker":"Aaron Moncur","startTime":941.1700000000001,"endTime":942.04,"body":"engineers?"},{"speaker":"Mark Ross","startTime":942.5799999999999,"endTime":945.1300000000001,"body":"I'm going to probably"},{"speaker":"Mark Ross","startTime":942.5799999999999,"endTime":945.1300000000001,"body":"leave The technical skills"},{"speaker":"Mark Ross","startTime":945.1300000000001,"endTime":950.5899999999999,"body":"specifics to the technical"},{"speaker":"Mark Ross","startTime":945.1300000000001,"endTime":950.5899999999999,"body":"folks. But I would say what"},{"speaker":"Mark Ross","startTime":950.5899999999999,"endTime":954.22,"body":"relates well to the technical"},{"speaker":"Mark Ross","startTime":950.5899999999999,"endTime":954.22,"body":"aspect of doing an engineers job"},{"speaker":"Mark Ross","startTime":954.22,"endTime":958.72,"body":"is spending time with the folks"},{"speaker":"Mark Ross","startTime":954.22,"endTime":958.72,"body":"who know the process. And that's"},{"speaker":"Mark Ross","startTime":958.72,"endTime":962.5899999999999,"body":"the folks if you're in r\u0026d, if"},{"speaker":"Mark Ross","startTime":958.72,"endTime":962.5899999999999,"body":"you're in sustaining"},{"speaker":"Mark Ross","startTime":962.6800000000001,"endTime":966.5799999999999,"body":"manufacturing, the folks making"},{"speaker":"Mark Ross","startTime":962.6800000000001,"endTime":966.5799999999999,"body":"your product 40 hours a week,"},{"speaker":"Mark Ross","startTime":966.8199999999999,"endTime":969.8499999999999,"body":"they know the product really,"},{"speaker":"Mark Ross","startTime":966.8199999999999,"endTime":969.8499999999999,"body":"really well. And I know you"},{"speaker":"Mark Ross","startTime":969.8499999999999,"endTime":973.27,"body":"might think, well, they don't"},{"speaker":"Mark Ross","startTime":969.8499999999999,"endTime":973.27,"body":"have degrees. Sure, but there's"},{"speaker":"Mark Ross","startTime":973.3299999999999,"endTime":977.44,"body":"a lot of great brains out there."},{"speaker":"Mark Ross","startTime":973.3299999999999,"endTime":977.44,"body":"And so when I, when I go into an"},{"speaker":"Mark Ross","startTime":977.44,"endTime":980.3800000000001,"body":"environment, I'm like, Hey,"},{"speaker":"Mark Ross","startTime":977.44,"endTime":980.3800000000001,"body":"there's one of me, and there's,"},{"speaker":"Mark Ross","startTime":980.47,"endTime":982.96,"body":"you know, 50 brains on the"},{"speaker":"Mark Ross","startTime":980.47,"endTime":982.96,"body":"floor. And so I want you guys to"},{"speaker":"Mark Ross","startTime":982.96,"endTime":985.3599999999999,"body":"understand, you guys have"},{"speaker":"Mark Ross","startTime":982.96,"endTime":985.3599999999999,"body":"brains, and we need them to help"},{"speaker":"Mark Ross","startTime":985.3599999999999,"endTime":987.5799999999999,"body":"us make this better. Like, I'm"},{"speaker":"Mark Ross","startTime":985.3599999999999,"endTime":987.5799999999999,"body":"gonna have some really great"},{"speaker":"Mark Ross","startTime":987.5799999999999,"endTime":990.76,"body":"ideas. But really, you guys"},{"speaker":"Mark Ross","startTime":987.5799999999999,"endTime":990.76,"body":"don't understand this better"},{"speaker":"Mark Ross","startTime":990.76,"endTime":994.1800000000001,"body":"than I do. And your inputs,"},{"speaker":"Mark Ross","startTime":990.76,"endTime":994.1800000000001,"body":"what's going to transform us"},{"speaker":"Mark Ross","startTime":994.21,"endTime":1000.03,"body":"into cost savings and things"},{"speaker":"Mark Ross","startTime":994.21,"endTime":1000.03,"body":"like that. So a lot of times, I"},{"speaker":"Mark Ross","startTime":1000.03,"endTime":1003.27,"body":"see engineers coming up with"},{"speaker":"Mark Ross","startTime":1000.03,"endTime":1003.27,"body":"solutions in their cube. And I'm"},{"speaker":"Mark Ross","startTime":1003.27,"endTime":1006.0899999999999,"body":"like, well, great watch, take it"},{"speaker":"Mark Ross","startTime":1003.27,"endTime":1006.0899999999999,"body":"up the guys on the floor. And"},{"speaker":"Mark Ross","startTime":1006.9300000000001,"endTime":1008.94,"body":"they'll sometimes it's great."},{"speaker":"Mark Ross","startTime":1006.9300000000001,"endTime":1008.94,"body":"And sometimes the people in"},{"speaker":"Mark Ross","startTime":1008.94,"endTime":1013.4100000000001,"body":"floor like now is not gonna"},{"speaker":"Mark Ross","startTime":1008.94,"endTime":1013.4100000000001,"body":"work. You don't, you, you"},{"speaker":"Mark Ross","startTime":1013.4100000000001,"endTime":1016.5899999999999,"body":"engineer you don't understand."},{"speaker":"Mark Ross","startTime":1013.4100000000001,"endTime":1016.5899999999999,"body":"And so if you are open to listen"},{"speaker":"Mark Ross","startTime":1016.5899999999999,"endTime":1018.48,"body":"to the folks on the floor,"},{"speaker":"Mark Ross","startTime":1016.5899999999999,"endTime":1018.48,"body":"sometimes they won't tell you to"},{"speaker":"Mark Ross","startTime":1018.48,"endTime":1021.51,"body":"their face. Sometimes they won't"},{"speaker":"Mark Ross","startTime":1018.48,"endTime":1021.51,"body":"tell the engineer their face,"},{"speaker":"Mark Ross","startTime":1021.54,"endTime":1023.7,"body":"you have to go out there and"},{"speaker":"Mark Ross","startTime":1021.54,"endTime":1023.7,"body":"build trust, that you're going"},{"speaker":"Mark Ross","startTime":1023.7,"endTime":1026.52,"body":"to take their opinions, you're"},{"speaker":"Mark Ross","startTime":1023.7,"endTime":1026.52,"body":"gonna listen to them, you're"},{"speaker":"Mark Ross","startTime":1026.52,"endTime":1029.61,"body":"gonna incorporate their ideas."},{"speaker":"Mark Ross","startTime":1026.52,"endTime":1029.61,"body":"If you don't have that trust,"},{"speaker":"Mark Ross","startTime":1029.67,"endTime":1031.47,"body":"they're not going to tell you"},{"speaker":"Mark Ross","startTime":1029.67,"endTime":1031.47,"body":"that they're laughing behind"},{"speaker":"Mark Ross","startTime":1031.47,"endTime":1035.58,"body":"your back. So spend some time"},{"speaker":"Mark Ross","startTime":1031.47,"endTime":1035.58,"body":"out there, get them involved in"},{"speaker":"Mark Ross","startTime":1035.58,"endTime":1038.31,"body":"you might have the answer, but"},{"speaker":"Mark Ross","startTime":1035.58,"endTime":1038.31,"body":"sometimes they will, too. So"},{"speaker":"Aaron Moncur","startTime":1039.33,"endTime":1042.66,"body":"I'm curious, have"},{"speaker":"Aaron Moncur","startTime":1039.33,"endTime":1042.66,"body":"you encountered resistance ever"},{"speaker":"Aaron Moncur","startTime":1042.66,"endTime":1046.26,"body":"from the engineers in regards to"},{"speaker":"Aaron Moncur","startTime":1042.66,"endTime":1046.26,"body":"going and visiting with the"},{"speaker":"Aaron Moncur","startTime":1046.26,"endTime":1048.9,"body":"operators? You mentioned? You"},{"speaker":"Aaron Moncur","startTime":1046.26,"endTime":1048.9,"body":"know, they're just like, they"},{"speaker":"Aaron Moncur","startTime":1048.9,"endTime":1051.69,"body":"don't have degrees? And maybe"},{"speaker":"Aaron Moncur","startTime":1048.9,"endTime":1051.69,"body":"hopefully not, but maybe there's"},{"speaker":"Aaron Moncur","startTime":1051.69,"endTime":1054.12,"body":"some pride there. And engineers"},{"speaker":"Aaron Moncur","startTime":1051.69,"endTime":1054.12,"body":"like, oh, I don't need to go"},{"speaker":"Aaron Moncur","startTime":1054.12,"endTime":1056.82,"body":"talk with the operators. I I"},{"speaker":"Aaron Moncur","startTime":1054.12,"endTime":1056.82,"body":"know what to do. Has that been"},{"speaker":"Aaron Moncur","startTime":1056.82,"endTime":1059.76,"body":"an issue, or that's not"},{"speaker":"Aaron Moncur","startTime":1056.82,"endTime":1059.76,"body":"something that you run into very"},{"speaker":"Aaron Moncur","startTime":1059.76,"endTime":1060.15,"body":"often,"},{"speaker":"Mark Ross","startTime":1060.27,"endTime":1064.2,"body":"I'd say it doesn't"},{"speaker":"Mark Ross","startTime":1060.27,"endTime":1064.2,"body":"play out that way that often"},{"speaker":"Mark Ross","startTime":1064.2,"endTime":1068.16,"body":"specifically like that, like,"},{"speaker":"Mark Ross","startTime":1064.2,"endTime":1068.16,"body":"that's an exaggerated case. But"},{"speaker":"Mark Ross","startTime":1068.31,"endTime":1072.24,"body":"I was at Abbott, and I"},{"speaker":"Mark Ross","startTime":1068.31,"endTime":1072.24,"body":"identified a situation I was a"},{"speaker":"Mark Ross","startTime":1072.69,"endTime":1075.39,"body":"super senior supervisor,"},{"speaker":"Mark Ross","startTime":1072.69,"endTime":1075.39,"body":"something along that and"},{"speaker":"Mark Ross","startTime":1075.39,"endTime":1080.46,"body":"manufacturing. And we had the"},{"speaker":"Mark Ross","startTime":1075.39,"endTime":1080.46,"body":"sustaining engineers were also"},{"speaker":"Mark Ross","startTime":1080.46,"endTime":1084.0,"body":"the project engineers. And so"},{"speaker":"Mark Ross","startTime":1080.46,"endTime":1084.0,"body":"the good way to get promoted was"},{"speaker":"Mark Ross","startTime":1084.0,"endTime":1088.1100000000001,"body":"to work on these cool projects"},{"speaker":"Mark Ross","startTime":1084.0,"endTime":1088.1100000000001,"body":"of doing things. And so the"},{"speaker":"Mark Ross","startTime":1088.1100000000001,"endTime":1091.1100000000001,"body":"production line might be"},{"speaker":"Mark Ross","startTime":1088.1100000000001,"endTime":1091.1100000000001,"body":"struggling, they might have a"},{"speaker":"Mark Ross","startTime":1091.17,"endTime":1094.89,"body":"low yield, high scrap issue,"},{"speaker":"Mark Ross","startTime":1091.17,"endTime":1094.89,"body":"equipment may not be working."},{"speaker":"Mark Ross","startTime":1095.6100000000001,"endTime":1098.88,"body":"But the engineers are focused on"},{"speaker":"Mark Ross","startTime":1095.6100000000001,"endTime":1098.88,"body":"these other projects that are"},{"speaker":"Mark Ross","startTime":1098.88,"endTime":1102.3,"body":"fun, and, you know, using their"},{"speaker":"Mark Ross","startTime":1098.88,"endTime":1102.3,"body":"brains and come up with these"},{"speaker":"Mark Ross","startTime":1102.3,"endTime":1105.18,"body":"great ideas, it's gonna go on a"},{"speaker":"Mark Ross","startTime":1102.3,"endTime":1105.18,"body":"resume, and they'll get voted."},{"speaker":"Mark Ross","startTime":1105.5700000000002,"endTime":1108.63,"body":"And so and then quality"},{"speaker":"Mark Ross","startTime":1105.5700000000002,"endTime":1108.63,"body":"engineers to similarly they had"},{"speaker":"Mark Ross","startTime":1108.63,"endTime":1111.72,"body":"their own quality processing"},{"speaker":"Mark Ross","startTime":1108.63,"endTime":1111.72,"body":"they were doing in their office"},{"speaker":"Mark Ross","startTime":1111.72,"endTime":1115.77,"body":"and didn't have enough time to"},{"speaker":"Mark Ross","startTime":1111.72,"endTime":1115.77,"body":"be out in the floor. So we put"},{"speaker":"Mark Ross","startTime":1115.77,"endTime":1121.3200000000002,"body":"together a program where the the"},{"speaker":"Mark Ross","startTime":1115.77,"endTime":1121.3200000000002,"body":"engineer quality engineer"},{"speaker":"Mark Ross","startTime":1121.3500000000001,"endTime":1126.1200000000001,"body":"production lead the"},{"speaker":"Mark Ross","startTime":1121.3500000000001,"endTime":1126.1200000000001,"body":"manufacturing tech, and I think"},{"speaker":"Mark Ross","startTime":1126.1200000000001,"endTime":1128.8200000000002,"body":"there's someone else on the"},{"speaker":"Mark Ross","startTime":1126.1200000000001,"endTime":1128.8200000000002,"body":"team, each week had to present"},{"speaker":"Mark Ross","startTime":1128.8200000000002,"endTime":1134.13,"body":"up to the directors and managers"},{"speaker":"Mark Ross","startTime":1128.8200000000002,"endTime":1134.13,"body":"of manufacturing for our endo"},{"speaker":"Mark Ross","startTime":1134.31,"endTime":1139.47,"body":"endovascular group. And so what"},{"speaker":"Mark Ross","startTime":1134.31,"endTime":1139.47,"body":"started off as a they're not"},{"speaker":"Mark Ross","startTime":1139.47,"endTime":1142.56,"body":"helping us, and hey, I don't"},{"speaker":"Mark Ross","startTime":1139.47,"endTime":1142.56,"body":"have time for them. You know,"},{"speaker":"Mark Ross","startTime":1142.56,"endTime":1144.99,"body":"the directors were really good"},{"speaker":"Mark Ross","startTime":1142.56,"endTime":1144.99,"body":"about saying, No, you guys were"},{"speaker":"Mark Ross","startTime":1144.99,"endTime":1148.02,"body":"one team, you guys need to"},{"speaker":"Mark Ross","startTime":1144.99,"endTime":1148.02,"body":"figure out the problems and come"},{"speaker":"Mark Ross","startTime":1148.02,"endTime":1150.96,"body":"with solutions. So every work"},{"speaker":"Mark Ross","startTime":1148.02,"endTime":1150.96,"body":"that every week, they would come"},{"speaker":"Mark Ross","startTime":1150.96,"endTime":1156.51,"body":"to present on safety, quality,"},{"speaker":"Mark Ross","startTime":1150.96,"endTime":1156.51,"body":"manufacturing yields. And that"},{"speaker":"Mark Ross","startTime":1156.51,"endTime":1160.02,"body":"really helped align that group"},{"speaker":"Mark Ross","startTime":1156.51,"endTime":1160.02,"body":"and going from everyone's going"},{"speaker":"Mark Ross","startTime":1160.02,"endTime":1162.93,"body":"their own direction day, we all"},{"speaker":"Mark Ross","startTime":1160.02,"endTime":1162.93,"body":"need to be together, swing"},{"speaker":"Mark Ross","startTime":1162.93,"endTime":1166.65,"body":"present from the directors were"},{"speaker":"Mark Ross","startTime":1162.93,"endTime":1166.65,"body":"on the same page. Because it it"},{"speaker":"Mark Ross","startTime":1166.65,"endTime":1169.71,"body":"comes out pretty quickly if if"},{"speaker":"Mark Ross","startTime":1166.65,"endTime":1169.71,"body":"production is not getting"},{"speaker":"Mark Ross","startTime":1169.71,"endTime":1173.94,"body":"support, or production is not"},{"speaker":"Mark Ross","startTime":1169.71,"endTime":1173.94,"body":"supporting the engineers. It was"},{"speaker":"Mark Ross","startTime":1173.97,"endTime":1176.13,"body":"it was becoming very evident"},{"speaker":"Mark Ross","startTime":1173.97,"endTime":1176.13,"body":"very quickly. So putting that"},{"speaker":"Mark Ross","startTime":1176.13,"endTime":1182.79,"body":"together, helped make that group"},{"speaker":"Mark Ross","startTime":1176.13,"endTime":1182.79,"body":"really gel together, work"},{"speaker":"Mark Ross","startTime":1182.79,"endTime":1185.7,"body":"together and make sure they're"},{"speaker":"Mark Ross","startTime":1182.79,"endTime":1185.7,"body":"all solving the same problems."},{"speaker":"Aaron Moncur","startTime":1186.03,"endTime":1189.3600000000001,"body":"Yeah, that's"},{"speaker":"Aaron Moncur","startTime":1186.03,"endTime":1189.3600000000001,"body":"great. Well, let me take a very"},{"speaker":"Aaron Moncur","startTime":1189.3600000000001,"endTime":1192.45,"body":"short break and share with the"},{"speaker":"Aaron Moncur","startTime":1189.3600000000001,"endTime":1192.45,"body":"listeners that our company"},{"speaker":"Aaron Moncur","startTime":1192.48,"endTime":1196.05,"body":"pipeline and design and"},{"speaker":"Aaron Moncur","startTime":1192.48,"endTime":1196.05,"body":"engineering develops new and"},{"speaker":"Aaron Moncur","startTime":1196.0800000000002,"endTime":1199.65,"body":"innovative manufacturing"},{"speaker":"Aaron Moncur","startTime":1196.0800000000002,"endTime":1199.65,"body":"processes for complex products,"},{"speaker":"Aaron Moncur","startTime":1199.89,"endTime":1203.28,"body":"then implements them into manual"},{"speaker":"Aaron Moncur","startTime":1199.89,"endTime":1203.28,"body":"fixtures or fully automated"},{"speaker":"Aaron Moncur","startTime":1203.28,"endTime":1207.8400000000001,"body":"machines to dramatically reduce"},{"speaker":"Aaron Moncur","startTime":1203.28,"endTime":1207.8400000000001,"body":"production costs and improve"},{"speaker":"Aaron Moncur","startTime":1208.0800000000002,"endTime":1213.15,"body":"production yields for OEMs. Will"},{"speaker":"Aaron Moncur","startTime":1208.0800000000002,"endTime":1213.15,"body":"you be attending the medical"},{"speaker":"Aaron Moncur","startTime":1213.15,"endTime":1217.65,"body":"design and manufacturing and dnm"},{"speaker":"Aaron Moncur","startTime":1213.15,"endTime":1217.65,"body":"tradeshow this February in"},{"speaker":"Aaron Moncur","startTime":1217.65,"endTime":1222.42,"body":"Anaheim? If so, we'd love to"},{"speaker":"Aaron Moncur","startTime":1217.65,"endTime":1222.42,"body":"meet you face to face, stop by"},{"speaker":"Aaron Moncur","startTime":1222.42,"endTime":1227.4,"body":"our booth number 1992 And say"},{"speaker":"Aaron Moncur","startTime":1222.42,"endTime":1227.4,"body":"hi, we'll have hands on demos of"},{"speaker":"Aaron Moncur","startTime":1227.4,"endTime":1231.54,"body":"our EZ r\u0026d product line for you"},{"speaker":"Aaron Moncur","startTime":1227.4,"endTime":1231.54,"body":"to experience as well. That's"},{"speaker":"Aaron Moncur","startTime":1231.54,"endTime":1237.3300000000002,"body":"booth 1992 February 6 through"},{"speaker":"Aaron Moncur","startTime":1231.54,"endTime":1237.3300000000002,"body":"eighth for the MD and M trade"},{"speaker":"Aaron Moncur","startTime":1237.3300000000002,"endTime":1242.22,"body":"show at the Anaheim Convention"},{"speaker":"Aaron Moncur","startTime":1237.3300000000002,"endTime":1242.22,"body":"Center. Today we have the"},{"speaker":"Aaron Moncur","startTime":1242.3400000000001,"endTime":1246.1200000000001,"body":"privilege of speaking with you"},{"speaker":"Aaron Moncur","startTime":1242.3400000000001,"endTime":1246.1200000000001,"body":"Mark Ross, or what have been a"},{"speaker":"Aaron Moncur","startTime":1246.1200000000001,"endTime":1249.75,"body":"few of your biggest challenges"},{"speaker":"Aaron Moncur","startTime":1246.1200000000001,"endTime":1249.75,"body":"as an engineering leader,"},{"speaker":"Mark Ross","startTime":1251.04,"endTime":1255.27,"body":"I would say one of my"},{"speaker":"Mark Ross","startTime":1251.04,"endTime":1255.27,"body":"challenges has been, you know,"},{"speaker":"Mark Ross","startTime":1255.27,"endTime":1257.31,"body":"he talked about your your"},{"speaker":"Mark Ross","startTime":1255.27,"endTime":1257.31,"body":"strengths become your"},{"speaker":"Mark Ross","startTime":1257.31,"endTime":1262.14,"body":"weaknesses. So my ability to get"},{"speaker":"Mark Ross","startTime":1257.31,"endTime":1262.14,"body":"things done quickly and"},{"speaker":"Mark Ross","startTime":1262.14,"endTime":1265.8300000000002,"body":"efficiently and on time has been"},{"speaker":"Mark Ross","startTime":1262.14,"endTime":1265.8300000000002,"body":"a challenge for me when I'm"},{"speaker":"Mark Ross","startTime":1265.8300000000002,"endTime":1269.64,"body":"working with people or teams who"},{"speaker":"Mark Ross","startTime":1265.8300000000002,"endTime":1269.64,"body":"don't have that level of"},{"speaker":"Mark Ross","startTime":1269.76,"endTime":1275.64,"body":"commitment. And so times where I"},{"speaker":"Mark Ross","startTime":1269.76,"endTime":1275.64,"body":"was trying to push others or a"},{"speaker":"Mark Ross","startTime":1275.64,"endTime":1282.78,"body":"team to match my pace, and did"},{"speaker":"Mark Ross","startTime":1275.64,"endTime":1282.78,"body":"not go well. Sometimes there"},{"speaker":"Mark Ross","startTime":1282.78,"endTime":1286.56,"body":"were situations where, you know,"},{"speaker":"Mark Ross","startTime":1282.78,"endTime":1286.56,"body":"the whole organization needed a"},{"speaker":"Mark Ross","startTime":1286.56,"endTime":1291.1200000000001,"body":"quick turnaround. And so they"},{"speaker":"Mark Ross","startTime":1286.56,"endTime":1291.1200000000001,"body":"needed me to be that person who"},{"speaker":"Mark Ross","startTime":1291.1200000000001,"endTime":1293.67,"body":"could be the bad guy and say,"},{"speaker":"Mark Ross","startTime":1291.1200000000001,"endTime":1293.67,"body":"No, we got to get this done. But"},{"speaker":"Mark Ross","startTime":1293.67,"endTime":1296.16,"body":"there's been other times to"},{"speaker":"Mark Ross","startTime":1293.67,"endTime":1296.16,"body":"where I just I pushed harder"},{"speaker":"Mark Ross","startTime":1296.16,"endTime":1302.91,"body":"than the organization could"},{"speaker":"Mark Ross","startTime":1296.16,"endTime":1302.91,"body":"comfortably accept. And there's"},{"speaker":"Mark Ross","startTime":1302.91,"endTime":1304.68,"body":"times when I should have"},{"speaker":"Mark Ross","startTime":1302.91,"endTime":1304.68,"body":"probably slowed down and"},{"speaker":"Mark Ross","startTime":1304.68,"endTime":1309.0,"body":"considered, you know, not only"},{"speaker":"Mark Ross","startTime":1304.68,"endTime":1309.0,"body":"the desire of the organization"},{"speaker":"Mark Ross","startTime":1309.0,"endTime":1312.39,"body":"as a whole, but the individual"},{"speaker":"Mark Ross","startTime":1309.0,"endTime":1312.39,"body":"needs, understanding their"},{"speaker":"Mark Ross","startTime":1312.39,"endTime":1315.8400000000001,"body":"capacity and their competing"},{"speaker":"Mark Ross","startTime":1312.39,"endTime":1315.8400000000001,"body":"priorities and try to be a"},{"speaker":"Mark Ross","startTime":1315.8400000000001,"endTime":1321.81,"body":"little bit more compassionate,"},{"speaker":"Mark Ross","startTime":1315.8400000000001,"endTime":1321.81,"body":"and try to maybe, maybe my"},{"speaker":"Mark Ross","startTime":1321.81,"endTime":1324.5700000000002,"body":"project needs to slow down to"},{"speaker":"Mark Ross","startTime":1321.81,"endTime":1324.5700000000002,"body":"meet the speed of the"},{"speaker":"Mark Ross","startTime":1324.5700000000002,"endTime":1328.26,"body":"organization. So there's times"},{"speaker":"Mark Ross","startTime":1324.5700000000002,"endTime":1328.26,"body":"when organization says, Hey, we"},{"speaker":"Mark Ross","startTime":1328.26,"endTime":1331.44,"body":"need to get this done. And I'm"},{"speaker":"Mark Ross","startTime":1328.26,"endTime":1331.44,"body":"able to get support to the teams"},{"speaker":"Mark Ross","startTime":1331.44,"endTime":1334.74,"body":"and it's very good for the"},{"speaker":"Mark Ross","startTime":1331.44,"endTime":1334.74,"body":"organization. So at end of this"},{"speaker":"Mark Ross","startTime":1334.74,"endTime":1338.1000000000001,"body":"is about a year ago, at Inter"},{"speaker":"Mark Ross","startTime":1334.74,"endTime":1338.1000000000001,"body":"logics, we are, we are coming"},{"speaker":"Mark Ross","startTime":1338.1000000000001,"endTime":1343.53,"body":"out of budget time, and we"},{"speaker":"Mark Ross","startTime":1338.1000000000001,"endTime":1343.53,"body":"needed to cut some costs. So I"},{"speaker":"Mark Ross","startTime":1343.53,"endTime":1346.5,"body":"got together with any of these Q"},{"speaker":"Mark Ross","startTime":1343.53,"endTime":1346.5,"body":"A's and said, Hey, here's the"},{"speaker":"Mark Ross","startTime":1346.5,"endTime":1349.89,"body":"deal. There's a couple ways cut"},{"speaker":"Mark Ross","startTime":1346.5,"endTime":1349.89,"body":"costs. One is we lose people,"},{"speaker":"Mark Ross","startTime":1349.89,"endTime":1352.26,"body":"the other one is we come"},{"speaker":"Mark Ross","startTime":1349.89,"endTime":1352.26,"body":"together and figure out how to"},{"speaker":"Mark Ross","startTime":1352.47,"endTime":1359.25,"body":"cut manufacturing costs. And so"},{"speaker":"Mark Ross","startTime":1352.47,"endTime":1359.25,"body":"in a 10 week process, we did"},{"speaker":"Mark Ross","startTime":1359.25,"endTime":1363.78,"body":"some lean training and some"},{"speaker":"Mark Ross","startTime":1359.25,"endTime":1363.78,"body":"domestic training. And we were"},{"speaker":"Mark Ross","startTime":1363.78,"endTime":1368.49,"body":"able to as a team, figure a way"},{"speaker":"Mark Ross","startTime":1363.78,"endTime":1368.49,"body":"to cut, I think it was 15% of"},{"speaker":"Mark Ross","startTime":1369.03,"endTime":1371.94,"body":"operational costs out of the"},{"speaker":"Mark Ross","startTime":1369.03,"endTime":1371.94,"body":"budget within a 10 week period."},{"speaker":"Mark Ross","startTime":1372.1200000000001,"endTime":1374.64,"body":"But everyone was on board for"},{"speaker":"Mark Ross","startTime":1372.1200000000001,"endTime":1374.64,"body":"that everyone's supportive, and"},{"speaker":"Mark Ross","startTime":1374.64,"endTime":1378.5700000000002,"body":"it went very smoothly. There's"},{"speaker":"Mark Ross","startTime":1374.64,"endTime":1378.5700000000002,"body":"been other times where maybe it"},{"speaker":"Mark Ross","startTime":1378.5700000000002,"endTime":1383.55,"body":"wasn't as urgent, I think, at"},{"speaker":"Mark Ross","startTime":1378.5700000000002,"endTime":1383.55,"body":"Medtronic. Medtronic is actually"},{"speaker":"Mark Ross","startTime":1383.55,"endTime":1386.01,"body":"an urgent one, there were some"},{"speaker":"Mark Ross","startTime":1383.55,"endTime":1386.01,"body":"urgent things that needed to get"},{"speaker":"Mark Ross","startTime":1386.01,"endTime":1389.01,"body":"done, because they were"},{"speaker":"Mark Ross","startTime":1386.01,"endTime":1389.01,"body":"potentially at risk of losing"},{"speaker":"Mark Ross","startTime":1389.01,"endTime":1393.27,"body":"the site. But there was a lot of"},{"speaker":"Mark Ross","startTime":1389.01,"endTime":1393.27,"body":"resistance from other folks who"},{"speaker":"Mark Ross","startTime":1393.96,"endTime":1398.49,"body":"didn't, that really wasn't a big"},{"speaker":"Mark Ross","startTime":1393.96,"endTime":1398.49,"body":"deal for them. And so I did a"},{"speaker":"Mark Ross","startTime":1398.49,"endTime":1400.89,"body":"lot of pushing and shoving to"},{"speaker":"Mark Ross","startTime":1398.49,"endTime":1400.89,"body":"get some things done. And we had"},{"speaker":"Mark Ross","startTime":1400.89,"endTime":1404.3400000000001,"body":"some great achievements. But"},{"speaker":"Mark Ross","startTime":1400.89,"endTime":1404.3400000000001,"body":"some people got run over. And,"},{"speaker":"Mark Ross","startTime":1405.03,"endTime":1407.46,"body":"you know, I wish I could have"},{"speaker":"Mark Ross","startTime":1405.03,"endTime":1407.46,"body":"maybe been a little bit more"},{"speaker":"Mark Ross","startTime":1407.46,"endTime":1411.69,"body":"compassionate. And that slowed"},{"speaker":"Mark Ross","startTime":1407.46,"endTime":1411.69,"body":"down a little bit to, you know,"},{"speaker":"Mark Ross","startTime":1411.69,"endTime":1414.6000000000001,"body":"accommodate the needs and"},{"speaker":"Mark Ross","startTime":1411.69,"endTime":1414.6000000000001,"body":"feelings of folks are out there."},{"speaker":"Mark Ross","startTime":1414.6000000000001,"endTime":1419.94,"body":"So I've learned some lessons."},{"speaker":"Mark Ross","startTime":1414.6000000000001,"endTime":1419.94,"body":"And you know, this last work of"},{"speaker":"Mark Ross","startTime":1419.94,"endTime":1422.43,"body":"endo logics, there were times"},{"speaker":"Mark Ross","startTime":1419.94,"endTime":1422.43,"body":"where I'm like, Hey, there's a"},{"speaker":"Mark Ross","startTime":1422.43,"endTime":1425.31,"body":"big cost saving here. And cost"},{"speaker":"Mark Ross","startTime":1422.43,"endTime":1425.31,"body":"saving is really important the"},{"speaker":"Mark Ross","startTime":1425.31,"endTime":1429.39,"body":"company right now, I'm like,"},{"speaker":"Mark Ross","startTime":1425.31,"endTime":1429.39,"body":"here's an opportunity. But"},{"speaker":"Mark Ross","startTime":1429.81,"endTime":1432.96,"body":"here's the requirements we're"},{"speaker":"Mark Ross","startTime":1429.81,"endTime":1432.96,"body":"going to need from the other"},{"speaker":"Mark Ross","startTime":1432.96,"endTime":1438.15,"body":"departments, which are already"},{"speaker":"Mark Ross","startTime":1432.96,"endTime":1438.15,"body":"over stressed with, with their,"},{"speaker":"Mark Ross","startTime":1438.3600000000001,"endTime":1441.48,"body":"with their current commitments."},{"speaker":"Mark Ross","startTime":1438.3600000000001,"endTime":1441.48,"body":"And so I took it up to the CFO"},{"speaker":"Mark Ross","startTime":1441.48,"endTime":1444.1200000000001,"body":"and said, Hey, here's what we've"},{"speaker":"Mark Ross","startTime":1441.48,"endTime":1444.1200000000001,"body":"got, there's an opportunity, but"},{"speaker":"Mark Ross","startTime":1444.1200000000001,"endTime":1447.21,"body":"we'd have to put even more"},{"speaker":"Mark Ross","startTime":1444.1200000000001,"endTime":1447.21,"body":"weight on these folks"},{"speaker":"Mark Ross","startTime":1447.21,"endTime":1452.1000000000001,"body":"overburdened, and the response"},{"speaker":"Mark Ross","startTime":1447.21,"endTime":1452.1000000000001,"body":"is, yo, we need to just lay off,"},{"speaker":"Mark Ross","startTime":1452.13,"endTime":1457.8,"body":"that is a great project. But"},{"speaker":"Mark Ross","startTime":1452.13,"endTime":1457.8,"body":"they don't have the capacity to"},{"speaker":"Mark Ross","startTime":1457.8,"endTime":1460.3500000000001,"body":"help us get there this time. So"},{"speaker":"Mark Ross","startTime":1457.8,"endTime":1460.3500000000001,"body":"we have to shelve that and so"},{"speaker":"Mark Ross","startTime":1460.3500000000001,"endTime":1463.98,"body":"on. Being able to just have"},{"speaker":"Mark Ross","startTime":1460.3500000000001,"endTime":1463.98,"body":"those discussions and and get a"},{"speaker":"Mark Ross","startTime":1463.98,"endTime":1466.1100000000001,"body":"feel for where's the"},{"speaker":"Mark Ross","startTime":1463.98,"endTime":1466.1100000000001,"body":"organization, what is the need"},{"speaker":"Mark Ross","startTime":1466.1100000000001,"endTime":1470.8200000000002,"body":"versus the other teams and then"},{"speaker":"Mark Ross","startTime":1466.1100000000001,"endTime":1470.8200000000002,"body":"not just pushing my own agenda,"},{"speaker":"Mark Ross","startTime":1470.8200000000002,"endTime":1474.3600000000001,"body":"but trying to get everybody in"},{"speaker":"Mark Ross","startTime":1470.8200000000002,"endTime":1474.3600000000001,"body":"sync at the same time to see"},{"speaker":"Mark Ross","startTime":1474.3600000000001,"endTime":1476.91,"body":"what we can and can't"},{"speaker":"Mark Ross","startTime":1474.3600000000001,"endTime":1476.91,"body":"accomplish. That's"},{"speaker":"Aaron Moncur","startTime":1477.1200000000001,"endTime":1481.92,"body":"a fine balance to"},{"speaker":"Aaron Moncur","startTime":1477.1200000000001,"endTime":1481.92,"body":"strike. I think we had a"},{"speaker":"Aaron Moncur","startTime":1481.92,"endTime":1487.05,"body":"situation recently a pipeline"},{"speaker":"Aaron Moncur","startTime":1481.92,"endTime":1487.05,"body":"where we had a great opportunity"},{"speaker":"Aaron Moncur","startTime":1487.0800000000002,"endTime":1491.16,"body":"for a pretty good sized project."},{"speaker":"Aaron Moncur","startTime":1487.0800000000002,"endTime":1491.16,"body":"And but it was going to be a"},{"speaker":"Aaron Moncur","startTime":1491.16,"endTime":1494.31,"body":"really aggressive schedule."},{"speaker":"Aaron Moncur","startTime":1491.16,"endTime":1494.31,"body":"Maybe the most aggressive"},{"speaker":"Aaron Moncur","startTime":1494.31,"endTime":1497.76,"body":"schedule we've ever had on our"},{"speaker":"Aaron Moncur","startTime":1494.31,"endTime":1497.76,"body":"projects were two machines that"},{"speaker":"Aaron Moncur","startTime":1497.76,"endTime":1501.72,"body":"we needed to deliver in about a"},{"speaker":"Aaron Moncur","startTime":1497.76,"endTime":1501.72,"body":"10 week period. And they were"},{"speaker":"Aaron Moncur","startTime":1501.72,"endTime":1507.15,"body":"both automated machines, lots of"},{"speaker":"Aaron Moncur","startTime":1501.72,"endTime":1507.15,"body":"complexity in them. 10 weeks is"},{"speaker":"Aaron Moncur","startTime":1507.15,"endTime":1511.74,"body":"not a lot of time for for"},{"speaker":"Aaron Moncur","startTime":1507.15,"endTime":1511.74,"body":"something like this. So I wanted"},{"speaker":"Aaron Moncur","startTime":1511.74,"endTime":1515.13,"body":"to do it. Of course, I always"},{"speaker":"Aaron Moncur","startTime":1511.74,"endTime":1515.13,"body":"want to do it. But I'm also not"},{"speaker":"Aaron Moncur","startTime":1515.4,"endTime":1518.19,"body":"the boots on the ground anymore,"},{"speaker":"Aaron Moncur","startTime":1515.4,"endTime":1518.19,"body":"right? I'm not doing much of the"},{"speaker":"Aaron Moncur","startTime":1518.19,"endTime":1521.01,"body":"actual engineering work these"},{"speaker":"Aaron Moncur","startTime":1518.19,"endTime":1521.01,"body":"days. So instead of just saying,"},{"speaker":"Aaron Moncur","startTime":1521.01,"endTime":1523.8300000000002,"body":"Yeah, we're doing this, I"},{"speaker":"Aaron Moncur","startTime":1521.01,"endTime":1523.8300000000002,"body":"approached the team and I said,"},{"speaker":"Aaron Moncur","startTime":1523.8300000000002,"endTime":1527.31,"body":"Hey, we've got this opportunity."},{"speaker":"Aaron Moncur","startTime":1523.8300000000002,"endTime":1527.31,"body":"It's a good opportunity for us,"},{"speaker":"Aaron Moncur","startTime":1527.31,"endTime":1530.4,"body":"but it's going to mean some"},{"speaker":"Aaron Moncur","startTime":1527.31,"endTime":1530.4,"body":"overtime. A lot of you are going"},{"speaker":"Aaron Moncur","startTime":1530.4,"endTime":1533.22,"body":"to have to put in some you know,"},{"speaker":"Aaron Moncur","startTime":1530.4,"endTime":1533.22,"body":"it's got to be more than 40"},{"speaker":"Aaron Moncur","startTime":1533.22,"endTime":1537.15,"body":"hours a week for like 10 weeks."},{"speaker":"Aaron Moncur","startTime":1533.22,"endTime":1537.15,"body":"Are you guys up for that? Is"},{"speaker":"Aaron Moncur","startTime":1537.15,"endTime":1542.8500000000001,"body":"that something as a team we can"},{"speaker":"Aaron Moncur","startTime":1537.15,"endTime":1542.8500000000001,"body":"commit to doing? And we had to"},{"speaker":"Aaron Moncur","startTime":1542.8500000000001,"endTime":1549.54,"body":"really candid and and helpful"},{"speaker":"Aaron Moncur","startTime":1542.8500000000001,"endTime":1549.54,"body":"discussions. And in the end, we"},{"speaker":"Aaron Moncur","startTime":1549.54,"endTime":1553.23,"body":"decided, yeah, yeah, we can sign"},{"speaker":"Aaron Moncur","startTime":1549.54,"endTime":1553.23,"body":"up for this. So we did. And I"},{"speaker":"Aaron Moncur","startTime":1553.23,"endTime":1556.8,"body":"didn't have to push anyone, they"},{"speaker":"Aaron Moncur","startTime":1553.23,"endTime":1556.8,"body":"were so great, you know, people,"},{"speaker":"Aaron Moncur","startTime":1556.8300000000002,"endTime":1561.24,"body":"they were already invested, they"},{"speaker":"Aaron Moncur","startTime":1556.8300000000002,"endTime":1561.24,"body":"had enrolled themselves. So I"},{"speaker":"Aaron Moncur","startTime":1561.24,"endTime":1564.51,"body":"didn't have to enroll anyone,"},{"speaker":"Aaron Moncur","startTime":1561.24,"endTime":1564.51,"body":"and everyone just did what they"},{"speaker":"Aaron Moncur","startTime":1564.51,"endTime":1569.46,"body":"needed to do to make it happen."},{"speaker":"Aaron Moncur","startTime":1564.51,"endTime":1569.46,"body":"And it was a smashing success in"},{"speaker":"Aaron Moncur","startTime":1569.46,"endTime":1573.66,"body":"the end. So you can't always do"},{"speaker":"Aaron Moncur","startTime":1569.46,"endTime":1573.66,"body":"it so clearly, right. But being"},{"speaker":"Aaron Moncur","startTime":1573.66,"endTime":1578.88,"body":"able to give people a chance to"},{"speaker":"Aaron Moncur","startTime":1573.66,"endTime":1578.88,"body":"enroll themselves, I found it's"},{"speaker":"Aaron Moncur","startTime":1578.88,"endTime":1580.74,"body":"been very useful in those"},{"speaker":"Aaron Moncur","startTime":1578.88,"endTime":1580.74,"body":"situations."},{"speaker":"Mark Ross","startTime":1580.77,"endTime":1583.1100000000001,"body":"Well, that is"},{"speaker":"Mark Ross","startTime":1580.77,"endTime":1583.1100000000001,"body":"fantastic. What a great example"},{"speaker":"Mark Ross","startTime":1583.1100000000001,"endTime":1586.14,"body":"of what a good team you have"},{"speaker":"Mark Ross","startTime":1583.1100000000001,"endTime":1586.14,"body":"that you can say, this is gonna"},{"speaker":"Mark Ross","startTime":1586.14,"endTime":1588.45,"body":"be a tough one, what do you"},{"speaker":"Mark Ross","startTime":1586.14,"endTime":1588.45,"body":"think, you know, and then yeah,"},{"speaker":"Mark Ross","startTime":1588.51,"endTime":1590.8200000000002,"body":"you guys have those tough"},{"speaker":"Mark Ross","startTime":1588.51,"endTime":1590.8200000000002,"body":"conversations, but they were"},{"speaker":"Mark Ross","startTime":1591.03,"endTime":1593.4,"body":"willing to get behind you and"},{"speaker":"Mark Ross","startTime":1591.03,"endTime":1593.4,"body":"help get that done. That's"},{"speaker":"Mark Ross","startTime":1593.4,"endTime":1594.63,"body":"awesome. They're"},{"speaker":"Aaron Moncur","startTime":1594.63,"endTime":1597.3,"body":"an amazing group"},{"speaker":"Aaron Moncur","startTime":1594.63,"endTime":1597.3,"body":"of engineers, I'll just throw a"},{"speaker":"Aaron Moncur","startTime":1597.3,"endTime":1600.75,"body":"shout out to them right now, we"},{"speaker":"Aaron Moncur","startTime":1597.3,"endTime":1600.75,"body":"absolutely would not be where we"},{"speaker":"Aaron Moncur","startTime":1600.75,"endTime":1605.3400000000001,"body":"are as a company without all the"},{"speaker":"Aaron Moncur","startTime":1600.75,"endTime":1605.3400000000001,"body":"truly, genuinely amazing,"},{"speaker":"Aaron Moncur","startTime":1605.3400000000001,"endTime":1610.92,"body":"talented, thoughtful, skilled"},{"speaker":"Aaron Moncur","startTime":1605.3400000000001,"endTime":1610.92,"body":"engineers that that we have on"},{"speaker":"Aaron Moncur","startTime":1610.92,"endTime":1615.78,"body":"the team. So I really appreciate"},{"speaker":"Aaron Moncur","startTime":1610.92,"endTime":1615.78,"body":"all of them. But this interview"},{"speaker":"Aaron Moncur","startTime":1615.78,"endTime":1619.26,"body":"is about you, not the united"},{"speaker":"Aaron Moncur","startTime":1615.78,"endTime":1619.26,"body":"team. So back to you, Mark,"},{"speaker":"Aaron Moncur","startTime":1619.6200000000001,"endTime":1622.95,"body":"what, what are some of the"},{"speaker":"Aaron Moncur","startTime":1619.6200000000001,"endTime":1622.95,"body":"biggest challenges that you you"},{"speaker":"Aaron Moncur","startTime":1622.95,"endTime":1627.99,"body":"see facing medical device"},{"speaker":"Aaron Moncur","startTime":1622.95,"endTime":1627.99,"body":"companies these days, while"},{"speaker":"Mark Ross","startTime":1630.03,"endTime":1632.91,"body":"you know, probably"},{"speaker":"Mark Ross","startTime":1630.03,"endTime":1632.91,"body":"more of a macro level,"},{"speaker":"Mark Ross","startTime":1633.24,"endTime":1636.5700000000002,"body":"opportunity for improvement, or"},{"speaker":"Mark Ross","startTime":1633.24,"endTime":1636.5700000000002,"body":"macro level, drag us see on the"},{"speaker":"Mark Ross","startTime":1636.63,"endTime":1640.98,"body":"medical device industry is the"},{"speaker":"Mark Ross","startTime":1636.63,"endTime":1640.98,"body":"the regulatory bodies, and this"},{"speaker":"Mark Ross","startTime":1640.98,"endTime":1645.45,"body":"is nothing new. But it gets"},{"speaker":"Mark Ross","startTime":1640.98,"endTime":1645.45,"body":"probably harder and harder each"},{"speaker":"Mark Ross","startTime":1645.45,"endTime":1651.96,"body":"year, it seems like where the"},{"speaker":"Mark Ross","startTime":1645.45,"endTime":1651.96,"body":"regulatory bodies are there in"},{"speaker":"Mark Ross","startTime":1651.96,"endTime":1655.38,"body":"order to maintain and make sure"},{"speaker":"Mark Ross","startTime":1651.96,"endTime":1655.38,"body":"that the companies that are"},{"speaker":"Mark Ross","startTime":1655.47,"endTime":1658.95,"body":"allowed to distribute products"},{"speaker":"Mark Ross","startTime":1655.47,"endTime":1658.95,"body":"within their company, are making"},{"speaker":"Mark Ross","startTime":1658.95,"endTime":1662.94,"body":"safe products that meet the"},{"speaker":"Mark Ross","startTime":1658.95,"endTime":1662.94,"body":"customer's needs. And so then it"},{"speaker":"Mark Ross","startTime":1662.94,"endTime":1665.19,"body":"gets down to a lot of hey, have"},{"speaker":"Mark Ross","startTime":1662.94,"endTime":1665.19,"body":"you validated this, can you"},{"speaker":"Mark Ross","startTime":1665.19,"endTime":1672.99,"body":"prove that out. But sometimes"},{"speaker":"Mark Ross","startTime":1665.19,"endTime":1672.99,"body":"during those audits, the"},{"speaker":"Mark Ross","startTime":1673.02,"endTime":1676.8600000000001,"body":"regulatory individuals are very"},{"speaker":"Mark Ross","startTime":1673.02,"endTime":1676.8600000000001,"body":"nitpicky about things that"},{"speaker":"Mark Ross","startTime":1676.8600000000001,"endTime":1680.3400000000001,"body":"really don't matter. And the"},{"speaker":"Mark Ross","startTime":1676.8600000000001,"endTime":1680.3400000000001,"body":"amount of costs that they drive"},{"speaker":"Mark Ross","startTime":1680.3400000000001,"endTime":1683.4,"body":"into the business for us to"},{"speaker":"Mark Ross","startTime":1680.3400000000001,"endTime":1683.4,"body":"track and manage things that are"},{"speaker":"Mark Ross","startTime":1683.64,"endTime":1690.27,"body":"really not critical. drive up"},{"speaker":"Mark Ross","startTime":1683.64,"endTime":1690.27,"body":"the cost of manufacture. We see"},{"speaker":"Mark Ross","startTime":1690.27,"endTime":1694.2,"body":"a lot of criticism in the market"},{"speaker":"Mark Ross","startTime":1690.27,"endTime":1694.2,"body":"from a cost of pharmaceuticals,"},{"speaker":"Mark Ross","startTime":1694.2,"endTime":1698.64,"body":"cost of medical devices are sky"},{"speaker":"Mark Ross","startTime":1694.2,"endTime":1698.64,"body":"high and increasing. And sure"},{"speaker":"Mark Ross","startTime":1698.64,"endTime":1700.41,"body":"there's good margins in there,"},{"speaker":"Mark Ross","startTime":1698.64,"endTime":1700.41,"body":"because there's a lot of"},{"speaker":"Mark Ross","startTime":1700.41,"endTime":1703.8300000000002,"body":"investment and it, you know, it"},{"speaker":"Mark Ross","startTime":1700.41,"endTime":1703.8300000000002,"body":"takes a lot of money to invent a"},{"speaker":"Mark Ross","startTime":1703.8300000000002,"endTime":1711.15,"body":"new drug, and a lot of drugs"},{"speaker":"Mark Ross","startTime":1703.8300000000002,"endTime":1711.15,"body":"fail. But we also could be doing"},{"speaker":"Mark Ross","startTime":1711.15,"endTime":1715.8600000000001,"body":"a better job as a regulatory"},{"speaker":"Mark Ross","startTime":1711.15,"endTime":1715.8600000000001,"body":"industry at making sure the"},{"speaker":"Mark Ross","startTime":1715.8600000000001,"endTime":1719.13,"body":"product is safe, without trying"},{"speaker":"Mark Ross","startTime":1715.8600000000001,"endTime":1719.13,"body":"to build an extra cost. That's"},{"speaker":"Mark Ross","startTime":1719.13,"endTime":1721.0800000000002,"body":"not adding value. No,"},{"speaker":"Aaron Moncur","startTime":1721.38,"endTime":1724.1100000000001,"body":"I've heard that a"},{"speaker":"Aaron Moncur","startTime":1721.38,"endTime":1724.1100000000001,"body":"lot lately from medical device"},{"speaker":"Aaron Moncur","startTime":1724.1100000000001,"endTime":1725.3700000000001,"body":"leaders. Yeah,"},{"speaker":"Mark Ross","startTime":1725.4,"endTime":1729.66,"body":"now the there was one"},{"speaker":"Mark Ross","startTime":1725.4,"endTime":1729.66,"body":"challenge the and I'm gonna get"},{"speaker":"Mark Ross","startTime":1729.66,"endTime":1733.44,"body":"this wrong, the accelerated new"},{"speaker":"Mark Ross","startTime":1729.66,"endTime":1733.44,"body":"device for critical devices. So"},{"speaker":"Mark Ross","startTime":1733.44,"endTime":1736.77,"body":"that has really sped up the"},{"speaker":"Mark Ross","startTime":1733.44,"endTime":1736.77,"body":"process for if you've got a new"},{"speaker":"Mark Ross","startTime":1737.19,"endTime":1740.6100000000001,"body":"device, it's not like anything"},{"speaker":"Mark Ross","startTime":1737.19,"endTime":1740.6100000000001,"body":"else in the market that has sped"},{"speaker":"Mark Ross","startTime":1740.6100000000001,"endTime":1744.72,"body":"up that process to get that"},{"speaker":"Mark Ross","startTime":1740.6100000000001,"endTime":1744.72,"body":"reviewed, and get that out in"},{"speaker":"Mark Ross","startTime":1744.72,"endTime":1749.46,"body":"the market. So I will say there"},{"speaker":"Mark Ross","startTime":1744.72,"endTime":1749.46,"body":"was a lot of a lot of movement"},{"speaker":"Mark Ross","startTime":1749.49,"endTime":1752.91,"body":"for the positive when that came"},{"speaker":"Mark Ross","startTime":1749.49,"endTime":1752.91,"body":"out. Terrific. Yeah."},{"speaker":"Aaron Moncur","startTime":1753.75,"endTime":1757.89,"body":"What is? What's"},{"speaker":"Aaron Moncur","startTime":1753.75,"endTime":1757.89,"body":"it? What's a tool that doesn't"},{"speaker":"Aaron Moncur","startTime":1757.89,"endTime":1761.55,"body":"exist right now, but if it"},{"speaker":"Aaron Moncur","startTime":1757.89,"endTime":1761.55,"body":"existed, what allow your teams"},{"speaker":"Aaron Moncur","startTime":1761.55,"endTime":1765.27,"body":"to be 10 times more productive"},{"speaker":"Aaron Moncur","startTime":1761.55,"endTime":1765.27,"body":"than they are, you know, 100"},{"speaker":"Aaron Moncur","startTime":1765.27,"endTime":1768.81,"body":"times more productive than they"},{"speaker":"Aaron Moncur","startTime":1765.27,"endTime":1768.81,"body":"are? And this tool does not need"},{"speaker":"Aaron Moncur","startTime":1768.81,"endTime":1772.8300000000002,"body":"to exist within the realm of"},{"speaker":"Aaron Moncur","startTime":1768.81,"endTime":1772.8300000000002,"body":"known physics. Feel free to go"},{"speaker":"Aaron Moncur","startTime":1772.8300000000002,"endTime":1778.05,"body":"crazy with this. And yeah, what?"},{"speaker":"Aaron Moncur","startTime":1772.8300000000002,"endTime":1778.05,"body":"What do you think that tool"},{"speaker":"Aaron Moncur","startTime":1778.05,"endTime":1778.53,"body":"would be?"},{"speaker":"Mark Ross","startTime":1778.98,"endTime":1783.18,"body":"I am drawing a"},{"speaker":"Mark Ross","startTime":1778.98,"endTime":1783.18,"body":"complete blank. I don't know"},{"speaker":"Mark Ross","startTime":1783.18,"endTime":1787.2,"body":"what that would be. Yeah, you"},{"speaker":"Mark Ross","startTime":1783.18,"endTime":1787.2,"body":"know, it's funny, I don't know"},{"speaker":"Mark Ross","startTime":1787.2,"endTime":1792.0900000000001,"body":"if you're familiar with the"},{"speaker":"Mark Ross","startTime":1787.2,"endTime":1792.0900000000001,"body":"StrengthsFinder. Are you"},{"speaker":"Mark Ross","startTime":1792.0900000000001,"endTime":1795.96,"body":"familiar that that probably"},{"speaker":"Mark Ross","startTime":1792.0900000000001,"endTime":1795.96,"body":"falls under that futuristic"},{"speaker":"Mark Ross","startTime":1796.3200000000002,"endTime":1800.88,"body":"strength that I'm not sure that"},{"speaker":"Mark Ross","startTime":1796.3200000000002,"endTime":1800.88,"body":"I have it? I like to be in the"},{"speaker":"Mark Ross","startTime":1800.97,"endTime":1805.02,"body":"creative but yet practical and"},{"speaker":"Mark Ross","startTime":1800.97,"endTime":1805.02,"body":"how am I solving a problem that"},{"speaker":"Mark Ross","startTime":1805.02,"endTime":1808.38,"body":"meets reality type things so"},{"speaker":"Mark Ross","startTime":1805.02,"endTime":1808.38,"body":"yeah, it's funny Earlier you"},{"speaker":"Mark Ross","startTime":1808.38,"endTime":1812.6100000000001,"body":"asked about what what is it that"},{"speaker":"Mark Ross","startTime":1808.38,"endTime":1812.6100000000001,"body":"helped me to be successful in my"},{"speaker":"Mark Ross","startTime":1812.6100000000001,"endTime":1817.92,"body":"career and I would say part of"},{"speaker":"Mark Ross","startTime":1812.6100000000001,"endTime":1817.92,"body":"that is it we're there's"},{"speaker":"Mark Ross","startTime":1817.92,"endTime":1820.47,"body":"different people in the world"},{"speaker":"Mark Ross","startTime":1817.92,"endTime":1820.47,"body":"which, you know, you kind of"},{"speaker":"Mark Ross","startTime":1820.56,"endTime":1824.52,"body":"sometimes think, okay, we're all"},{"speaker":"Mark Ross","startTime":1820.56,"endTime":1824.52,"body":"born and we have the same"},{"speaker":"Mark Ross","startTime":1825.81,"endTime":1828.1200000000001,"body":"characteristics, but not really"},{"speaker":"Mark Ross","startTime":1825.81,"endTime":1828.1200000000001,"body":"I think there is some more of"},{"speaker":"Mark Ross","startTime":1828.1200000000001,"endTime":1833.19,"body":"that innate you're, you're born"},{"speaker":"Mark Ross","startTime":1828.1200000000001,"endTime":1833.19,"body":"with some skills and abilities,"},{"speaker":"Mark Ross","startTime":1833.19,"endTime":1835.77,"body":"you can grow some skills and"},{"speaker":"Mark Ross","startTime":1833.19,"endTime":1835.77,"body":"abilities and some things you"},{"speaker":"Mark Ross","startTime":1836.1000000000001,"endTime":1839.6100000000001,"body":"you can't grow futuristic is"},{"speaker":"Mark Ross","startTime":1836.1000000000001,"endTime":1839.6100000000001,"body":"probably one of the things I"},{"speaker":"Mark Ross","startTime":1839.6100000000001,"endTime":1843.03,"body":"don't have. But for me, I think"},{"speaker":"Mark Ross","startTime":1839.6100000000001,"endTime":1843.03,"body":"some of the if we use that as"},{"speaker":"Mark Ross","startTime":1843.03,"endTime":1846.06,"body":"kind of a graph So what"},{"speaker":"Mark Ross","startTime":1843.03,"endTime":1846.06,"body":"different skill sets are out"},{"speaker":"Mark Ross","startTime":1846.06,"endTime":1850.17,"body":"there like the strategic, The"},{"speaker":"Mark Ross","startTime":1846.06,"endTime":1850.17,"body":"Winning Others Over trying to"},{"speaker":"Mark Ross","startTime":1850.17,"endTime":1852.96,"body":"think of what some of the other"},{"speaker":"Mark Ross","startTime":1850.17,"endTime":1852.96,"body":"ones were that I have. But those"},{"speaker":"Mark Ross","startTime":1852.96,"endTime":1858.21,"body":"types of skill sets that I've"},{"speaker":"Mark Ross","startTime":1852.96,"endTime":1858.21,"body":"had, it put me in a position. So"},{"speaker":"Mark Ross","startTime":1858.21,"endTime":1860.67,"body":"when I get into those"},{"speaker":"Mark Ross","startTime":1858.21,"endTime":1860.67,"body":"opportunities of using my"},{"speaker":"Mark Ross","startTime":1860.94,"endTime":1867.06,"body":"analytical and achiever"},{"speaker":"Mark Ross","startTime":1860.94,"endTime":1867.06,"body":"strengths, it plays well into"},{"speaker":"Mark Ross","startTime":1867.06,"endTime":1869.91,"body":"like a senior manager role,"},{"speaker":"Mark Ross","startTime":1867.06,"endTime":1869.91,"body":"being able to look at a"},{"speaker":"Mark Ross","startTime":1869.91,"endTime":1873.81,"body":"strategic endeavor The Winning"},{"speaker":"Mark Ross","startTime":1869.91,"endTime":1873.81,"body":"Others Over and trying to get"},{"speaker":"Mark Ross","startTime":1873.81,"endTime":1876.1200000000001,"body":"people to work together and"},{"speaker":"Mark Ross","startTime":1873.81,"endTime":1876.1200000000001,"body":"being the type of person that"},{"speaker":"Mark Ross","startTime":1876.1200000000001,"endTime":1879.42,"body":"people enjoy working with the"},{"speaker":"Mark Ross","startTime":1876.1200000000001,"endTime":1879.42,"body":"connectedness of looking at all"},{"speaker":"Mark Ross","startTime":1879.42,"endTime":1881.97,"body":"the different systems and how"},{"speaker":"Mark Ross","startTime":1879.42,"endTime":1881.97,"body":"they play well together. So I'd"},{"speaker":"Mark Ross","startTime":1881.97,"endTime":1886.92,"body":"say, I've got some kind of god"},{"speaker":"Mark Ross","startTime":1881.97,"endTime":1886.92,"body":"given traits that help me do"},{"speaker":"Mark Ross","startTime":1886.92,"endTime":1889.71,"body":"well in this, but there's maybe"},{"speaker":"Mark Ross","startTime":1886.92,"endTime":1889.71,"body":"other skill sets I'm lacking"},{"speaker":"Mark Ross","startTime":1889.71,"endTime":1893.3700000000001,"body":"where I would be not a good"},{"speaker":"Mark Ross","startTime":1889.71,"endTime":1893.3700000000001,"body":"engineer to cube all day, or I"},{"speaker":"Mark Ross","startTime":1893.3700000000001,"endTime":1896.4,"body":"would not be a good, someone who"},{"speaker":"Mark Ross","startTime":1893.3700000000001,"endTime":1896.4,"body":"needs to use that futuristic"},{"speaker":"Mark Ross","startTime":1896.49,"endTime":1899.1000000000001,"body":"sense on a regular basis. Yeah."},{"speaker":"Aaron Moncur","startTime":1899.5800000000002,"endTime":1901.95,"body":"You mentioned"},{"speaker":"Aaron Moncur","startTime":1899.5800000000002,"endTime":1901.95,"body":"StrengthsFinder. Is that a tool"},{"speaker":"Aaron Moncur","startTime":1901.95,"endTime":1903.9,"body":"that you've used to manage your"},{"speaker":"Aaron Moncur","startTime":1901.95,"endTime":1903.9,"body":"teams?"},{"speaker":"Mark Ross","startTime":1905.31,"endTime":1908.3700000000001,"body":"Yes, sometimes I've"},{"speaker":"Mark Ross","startTime":1905.31,"endTime":1908.3700000000001,"body":"had my team go through it, and"},{"speaker":"Mark Ross","startTime":1908.3700000000001,"endTime":1912.27,"body":"then it helps accelerate that"},{"speaker":"Mark Ross","startTime":1908.3700000000001,"endTime":1912.27,"body":"process of like, oh, okay, now I"},{"speaker":"Mark Ross","startTime":1912.27,"endTime":1915.5700000000002,"body":"understand why Mark's always go"},{"speaker":"Mark Ross","startTime":1912.27,"endTime":1915.5700000000002,"body":"go go and get this done. And,"},{"speaker":"Mark Ross","startTime":1916.65,"endTime":1919.0800000000002,"body":"and where he's coming from, it"},{"speaker":"Mark Ross","startTime":1916.65,"endTime":1919.0800000000002,"body":"helps me understand, hey, this"},{"speaker":"Mark Ross","startTime":1919.0800000000002,"endTime":1922.47,"body":"person would be really good at"},{"speaker":"Mark Ross","startTime":1919.0800000000002,"endTime":1922.47,"body":"that, that data analysis where"},{"speaker":"Mark Ross","startTime":1922.47,"endTime":1925.8300000000002,"body":"you're just gonna sit in front"},{"speaker":"Mark Ross","startTime":1922.47,"endTime":1925.8300000000002,"body":"of your laptop, your computer"},{"speaker":"Mark Ross","startTime":1925.8300000000002,"endTime":1929.19,"body":"for a week straight, we need"},{"speaker":"Mark Ross","startTime":1925.8300000000002,"endTime":1929.19,"body":"that project done. And this guy"},{"speaker":"Mark Ross","startTime":1929.55,"endTime":1933.8400000000001,"body":"likes that. So let's help him do"},{"speaker":"Mark Ross","startTime":1929.55,"endTime":1933.8400000000001,"body":"that type of work. And I think"},{"speaker":"Mark Ross","startTime":1933.96,"endTime":1937.17,"body":"as the whole team sees that,"},{"speaker":"Mark Ross","startTime":1933.96,"endTime":1937.17,"body":"they can also see a, how can I"},{"speaker":"Mark Ross","startTime":1937.17,"endTime":1941.0700000000002,"body":"use other people's strengths and"},{"speaker":"Mark Ross","startTime":1937.17,"endTime":1941.0700000000002,"body":"not feel insecure that I'm not"},{"speaker":"Mark Ross","startTime":1941.0700000000002,"endTime":1944.0700000000002,"body":"able to do that as well as they"},{"speaker":"Mark Ross","startTime":1941.0700000000002,"endTime":1944.0700000000002,"body":"can? But just understand, we're"},{"speaker":"Mark Ross","startTime":1944.0700000000002,"endTime":1946.29,"body":"all different. So how do we use"},{"speaker":"Mark Ross","startTime":1944.0700000000002,"endTime":1946.29,"body":"each other's strengths in order"},{"speaker":"Mark Ross","startTime":1946.29,"endTime":1949.92,"body":"to help maximize our ability to"},{"speaker":"Mark Ross","startTime":1946.29,"endTime":1949.92,"body":"get things done or improve the"},{"speaker":"Mark Ross","startTime":1949.92,"endTime":1953.97,"body":"environment? Yeah, I like it, if"},{"speaker":"Mark Ross","startTime":1949.92,"endTime":1953.97,"body":"you have you used it in the past"},{"speaker":"Mark Ross","startTime":1953.97,"endTime":1955.6200000000001,"body":"and how so? It's"},{"speaker":"Aaron Moncur","startTime":1955.6200000000001,"endTime":1958.29,"body":"been a while."},{"speaker":"Aaron Moncur","startTime":1955.6200000000001,"endTime":1958.29,"body":"Yeah, I took it. And I had my"},{"speaker":"Aaron Moncur","startTime":1958.29,"endTime":1961.5,"body":"team take it, but it's probably"},{"speaker":"Aaron Moncur","startTime":1958.29,"endTime":1961.5,"body":"been eight years or something."},{"speaker":"Aaron Moncur","startTime":1961.56,"endTime":1967.47,"body":"Yeah, I found it interesting."},{"speaker":"Aaron Moncur","startTime":1961.56,"endTime":1967.47,"body":"But I'm not sure that I was able"},{"speaker":"Aaron Moncur","startTime":1967.47,"endTime":1972.51,"body":"to apply it in a very productive"},{"speaker":"Aaron Moncur","startTime":1967.47,"endTime":1972.51,"body":"way. It could have just been"},{"speaker":"Aaron Moncur","startTime":1972.51,"endTime":1975.24,"body":"that I didn't spend enough time"},{"speaker":"Aaron Moncur","startTime":1972.51,"endTime":1975.24,"body":"with it. But I'm always curious"},{"speaker":"Aaron Moncur","startTime":1975.24,"endTime":1977.6100000000001,"body":"to hear about how others have"},{"speaker":"Aaron Moncur","startTime":1975.24,"endTime":1977.6100000000001,"body":"used it and what successes they"},{"speaker":"Aaron Moncur","startTime":1977.6100000000001,"endTime":1978.0900000000001,"body":"have had."},{"speaker":"Mark Ross","startTime":1978.69,"endTime":1981.06,"body":"I think if you're in"},{"speaker":"Mark Ross","startTime":1978.69,"endTime":1981.06,"body":"a team, where you all know each"},{"speaker":"Mark Ross","startTime":1981.06,"endTime":1986.01,"body":"other pretty well already,"},{"speaker":"Mark Ross","startTime":1981.06,"endTime":1986.01,"body":"there's probably less value. I"},{"speaker":"Mark Ross","startTime":1986.01,"endTime":1989.31,"body":"think it's more valuable in a"},{"speaker":"Mark Ross","startTime":1986.01,"endTime":1989.31,"body":"kickstart where your leg as a"},{"speaker":"Mark Ross","startTime":1989.31,"endTime":1995.04,"body":"leader coming in. And usually"},{"speaker":"Mark Ross","startTime":1989.31,"endTime":1995.04,"body":"when I come in, it's often"},{"speaker":"Mark Ross","startTime":1995.04,"endTime":1997.5,"body":"because things needed to be"},{"speaker":"Mark Ross","startTime":1995.04,"endTime":1997.5,"body":"changed. And they needed kind of"},{"speaker":"Mark Ross","startTime":1997.5,"endTime":2000.8600000000001,"body":"a change agent. So they're"},{"speaker":"Mark Ross","startTime":1997.5,"endTime":2000.8600000000001,"body":"bringing in so things are going"},{"speaker":"Mark Ross","startTime":2000.8600000000001,"endTime":2003.26,"body":"to change. So let's figure out"},{"speaker":"Mark Ross","startTime":2000.8600000000001,"endTime":2003.26,"body":"who we are and how we work. And"},{"speaker":"Mark Ross","startTime":2003.26,"endTime":2005.8400000000001,"body":"I think that will help"},{"speaker":"Mark Ross","startTime":2003.26,"endTime":2005.8400000000001,"body":"accelerate us our ability to"},{"speaker":"Mark Ross","startTime":2005.8400000000001,"endTime":2009.77,"body":"change with less heartburn in"},{"speaker":"Mark Ross","startTime":2005.8400000000001,"endTime":2009.77,"body":"the process. That's"},{"speaker":"Aaron Moncur","startTime":2009.77,"endTime":2012.23,"body":"a really important"},{"speaker":"Aaron Moncur","startTime":2009.77,"endTime":2012.23,"body":"insight. I liked that a lot. I"},{"speaker":"Aaron Moncur","startTime":2012.26,"endTime":2017.69,"body":"agree with you there. Yeah."},{"speaker":"Aaron Moncur","startTime":2012.26,"endTime":2017.69,"body":"Okay, great. Thinking back to"},{"speaker":"Aaron Moncur","startTime":2017.72,"endTime":2022.01,"body":"some of these companies that you"},{"speaker":"Aaron Moncur","startTime":2017.72,"endTime":2022.01,"body":"have worked with in the past. If"},{"speaker":"Aaron Moncur","startTime":2022.01,"endTime":2027.6200000000001,"body":"you had no limitations on time,"},{"speaker":"Aaron Moncur","startTime":2022.01,"endTime":2027.6200000000001,"body":"money, resources in general,"},{"speaker":"Aaron Moncur","startTime":2028.1000000000001,"endTime":2031.7,"body":"what's one thing that you could"},{"speaker":"Aaron Moncur","startTime":2028.1000000000001,"endTime":2031.7,"body":"have done for your company that"},{"speaker":"Aaron Moncur","startTime":2031.7,"endTime":2034.25,"body":"would have had the most"},{"speaker":"Aaron Moncur","startTime":2031.7,"endTime":2034.25,"body":"significant impact on on"},{"speaker":"Aaron Moncur","startTime":2034.25,"endTime":2035.8700000000001,"body":"achieving their business goals?"},{"speaker":"Mark Ross","startTime":2037.3400000000001,"endTime":2041.8400000000001,"body":"That is a real tough"},{"speaker":"Mark Ross","startTime":2037.3400000000001,"endTime":2041.8400000000001,"body":"question. You know, I think, and"},{"speaker":"Mark Ross","startTime":2041.8400000000001,"endTime":2044.99,"body":"this is probably more applicable"},{"speaker":"Mark Ross","startTime":2041.8400000000001,"endTime":2044.99,"body":"to manufacturing where you've"},{"speaker":"Mark Ross","startTime":2044.99,"endTime":2047.9,"body":"got, you know, 50, to a couple"},{"speaker":"Mark Ross","startTime":2044.99,"endTime":2047.9,"body":"100 people working on a"},{"speaker":"Mark Ross","startTime":2047.9,"endTime":2051.32,"body":"production floor versus maybe an"},{"speaker":"Mark Ross","startTime":2047.9,"endTime":2051.32,"body":"engineering specific"},{"speaker":"Mark Ross","startTime":2051.32,"endTime":2056.15,"body":"organization. But maybe it's"},{"speaker":"Mark Ross","startTime":2051.32,"endTime":2056.15,"body":"tied in, and that is that I"},{"speaker":"Mark Ross","startTime":2056.15,"endTime":2059.06,"body":"talked about the problem solving"},{"speaker":"Mark Ross","startTime":2056.15,"endTime":2059.06,"body":"and to make processes and the"},{"speaker":"Mark Ross","startTime":2059.06,"endTime":2064.2799999999997,"body":"ability to just utilize lean"},{"speaker":"Mark Ross","startTime":2059.06,"endTime":2064.2799999999997,"body":"concepts. I'm gonna give a shout"},{"speaker":"Mark Ross","startTime":2064.2799999999997,"endTime":2068.18,"body":"out to Medtronic, the Medtronic"},{"speaker":"Mark Ross","startTime":2064.2799999999997,"endTime":2068.18,"body":"operating system, which is like"},{"speaker":"Mark Ross","startTime":2068.18,"endTime":2071.57,"body":"these nine subsystems of these"},{"speaker":"Mark Ross","startTime":2068.18,"endTime":2071.57,"body":"different areas of lean that you"},{"speaker":"Mark Ross","startTime":2071.57,"endTime":2074.06,"body":"want to incorporate within your"},{"speaker":"Mark Ross","startTime":2071.57,"endTime":2074.06,"body":"business. When I first saw it, I"},{"speaker":"Mark Ross","startTime":2074.06,"endTime":2076.7599999999998,"body":"said nine subsystem, I said,"},{"speaker":"Mark Ross","startTime":2074.06,"endTime":2076.7599999999998,"body":"somebody who's just trying to"},{"speaker":"Mark Ross","startTime":2076.7599999999998,"endTime":2079.4,"body":"get their keep their job, you"},{"speaker":"Mark Ross","startTime":2076.7599999999998,"endTime":2079.4,"body":"know, keep coming up with more"},{"speaker":"Mark Ross","startTime":2079.4,"endTime":2083.2999999999997,"body":"of the substance. But the more I"},{"speaker":"Mark Ross","startTime":2079.4,"endTime":2083.2999999999997,"body":"learned about it, the more I"},{"speaker":"Mark Ross","startTime":2083.2999999999997,"endTime":2086.63,"body":"started using it, and it's"},{"speaker":"Mark Ross","startTime":2083.2999999999997,"endTime":2086.63,"body":"everything from, oh, gosh,"},{"speaker":"Mark Ross","startTime":2086.75,"endTime":2089.72,"body":"making sure you've got the right"},{"speaker":"Mark Ross","startTime":2086.75,"endTime":2089.72,"body":"inventory, making sure your your"},{"speaker":"Mark Ross","startTime":2089.72,"endTime":2092.42,"body":"yields are good, making sure"},{"speaker":"Mark Ross","startTime":2089.72,"endTime":2092.42,"body":"you've got people that are not"},{"speaker":"Mark Ross","startTime":2092.42,"endTime":2096.14,"body":"waiting for product and you're"},{"speaker":"Mark Ross","startTime":2092.42,"endTime":2096.14,"body":"managing through. And I'm really"},{"speaker":"Mark Ross","startTime":2096.14,"endTime":2098.66,"body":"butchering the nine subsystems"},{"speaker":"Mark Ross","startTime":2096.14,"endTime":2098.66,"body":"right now. But those nine"},{"speaker":"Mark Ross","startTime":2098.66,"endTime":2101.18,"body":"subsystems the more I got into"},{"speaker":"Mark Ross","startTime":2098.66,"endTime":2101.18,"body":"it, the more key I saw they,"},{"speaker":"Mark Ross","startTime":2101.3,"endTime":2104.57,"body":"they do interrelate. So well,"},{"speaker":"Mark Ross","startTime":2101.3,"endTime":2104.57,"body":"and you can, we would have the"},{"speaker":"Mark Ross","startTime":2104.57,"endTime":2108.65,"body":"self test we ask questions of"},{"speaker":"Mark Ross","startTime":2104.57,"endTime":2108.65,"body":"yourself about is high, medium,"},{"speaker":"Mark Ross","startTime":2108.65,"endTime":2112.58,"body":"or low? On the how does this"},{"speaker":"Mark Ross","startTime":2108.65,"endTime":2112.58,"body":"business work in these, and each"},{"speaker":"Mark Ross","startTime":2112.64,"endTime":2115.16,"body":"of the nine subsystems, had"},{"speaker":"Mark Ross","startTime":2112.64,"endTime":2115.16,"body":"their own couple of questions"},{"speaker":"Mark Ross","startTime":2115.16,"endTime":2118.76,"body":"and seeing that system work"},{"speaker":"Mark Ross","startTime":2115.16,"endTime":2118.76,"body":"where you've got a real lean"},{"speaker":"Mark Ross","startTime":2119.9,"endTime":2123.56,"body":"system, everything from where"},{"speaker":"Mark Ross","startTime":2119.9,"endTime":2123.56,"body":"the product coming from, to how"},{"speaker":"Mark Ross","startTime":2123.56,"endTime":2128.0,"body":"it's getting shipped out, that"},{"speaker":"Mark Ross","startTime":2123.56,"endTime":2128.0,"body":"having that type of system is"},{"speaker":"Mark Ross","startTime":2128.0,"endTime":2132.56,"body":"huge and allowing you to just"},{"speaker":"Mark Ross","startTime":2128.0,"endTime":2132.56,"body":"maximize every opportunity, save"},{"speaker":"Mark Ross","startTime":2132.56,"endTime":2136.01,"body":"costs, make sure you're meeting"},{"speaker":"Mark Ross","startTime":2132.56,"endTime":2136.01,"body":"customer needs. Make sure you"},{"speaker":"Mark Ross","startTime":2136.01,"endTime":2138.4700000000003,"body":"got the right amount of"},{"speaker":"Mark Ross","startTime":2136.01,"endTime":2138.4700000000003,"body":"inventory, making sure you've"},{"speaker":"Mark Ross","startTime":2138.4700000000003,"endTime":2142.4900000000002,"body":"got people who are maximizing"},{"speaker":"Mark Ross","startTime":2138.4700000000003,"endTime":2142.4900000000002,"body":"every minute and also keeping"},{"speaker":"Mark Ross","startTime":2142.4900000000002,"endTime":2146.2400000000002,"body":"them engaged in the process."},{"speaker":"Mark Ross","startTime":2142.4900000000002,"endTime":2146.2400000000002,"body":"says. So I'd say systems like"},{"speaker":"Mark Ross","startTime":2146.2400000000002,"endTime":2149.39,"body":"that putting in implement"},{"speaker":"Mark Ross","startTime":2146.2400000000002,"endTime":2149.39,"body":"implementing systems like that"},{"speaker":"Mark Ross","startTime":2149.39,"endTime":2152.66,"body":"is really key to maximize your"},{"speaker":"Mark Ross","startTime":2149.39,"endTime":2152.66,"body":"manufacturing effort."},{"speaker":"Aaron Moncur","startTime":2153.709,"endTime":2156.709,"body":"You've mentioned"},{"speaker":"Aaron Moncur","startTime":2153.709,"endTime":2156.709,"body":"DMAIC a few times, can you talk"},{"speaker":"Aaron Moncur","startTime":2156.709,"endTime":2159.649,"body":"to us a little bit about what"},{"speaker":"Aaron Moncur","startTime":2156.709,"endTime":2159.649,"body":"dimeric is and how you've been"},{"speaker":"Aaron Moncur","startTime":2159.649,"endTime":2164.929,"body":"able to implement it, use it in,"},{"speaker":"Aaron Moncur","startTime":2159.649,"endTime":2164.929,"body":"in practice? This? Yeah,"},{"speaker":"Mark Ross","startTime":2164.9900000000002,"endTime":2167.9900000000002,"body":"I took like a three"},{"speaker":"Mark Ross","startTime":2164.9900000000002,"endTime":2167.9900000000002,"body":"day course on it. So let me"},{"speaker":"Mark Ross","startTime":2167.9900000000002,"endTime":2172.94,"body":"summarize that in, you know, two"},{"speaker":"Mark Ross","startTime":2167.9900000000002,"endTime":2172.94,"body":"minutes, right. So really, it's,"},{"speaker":"Mark Ross","startTime":2172.9700000000003,"endTime":2175.9700000000003,"body":"it's just about problem solving."},{"speaker":"Mark Ross","startTime":2172.9700000000003,"endTime":2175.9700000000003,"body":"And it's just a tool that you"},{"speaker":"Mark Ross","startTime":2175.9700000000003,"endTime":2179.2400000000002,"body":"use, where you go through five"},{"speaker":"Mark Ross","startTime":2175.9700000000003,"endTime":2179.2400000000002,"body":"stages, and you fluctuate, you"},{"speaker":"Mark Ross","startTime":2179.2400000000002,"endTime":2182.06,"body":"jump around between the stages a"},{"speaker":"Mark Ross","startTime":2179.2400000000002,"endTime":2182.06,"body":"little bit, but you try to"},{"speaker":"Mark Ross","startTime":2182.06,"endTime":2184.9700000000003,"body":"follow the flow, where you first"},{"speaker":"Mark Ross","startTime":2182.06,"endTime":2184.9700000000003,"body":"define the problem you're trying"},{"speaker":"Mark Ross","startTime":2184.9700000000003,"endTime":2190.13,"body":"to solve. And I think that's"},{"speaker":"Mark Ross","startTime":2184.9700000000003,"endTime":2190.13,"body":"really key within the demand."},{"speaker":"Mark Ross","startTime":2191.09,"endTime":2193.25,"body":"And I think there's some good"},{"speaker":"Mark Ross","startTime":2191.09,"endTime":2193.25,"body":"books around there about a 3d"},{"speaker":"Mark Ross","startTime":2193.25,"endTime":2197.33,"body":"matrix and how to do them. But"},{"speaker":"Mark Ross","startTime":2193.25,"endTime":2197.33,"body":"really defining the problem"},{"speaker":"Mark Ross","startTime":2197.33,"endTime":2199.91,"body":"you're trying to solve. There's"},{"speaker":"Mark Ross","startTime":2197.33,"endTime":2199.91,"body":"been so many times where I walk"},{"speaker":"Mark Ross","startTime":2199.91,"endTime":2203.0,"body":"in organizations, and people are"},{"speaker":"Mark Ross","startTime":2199.91,"endTime":2203.0,"body":"talking about this high level"},{"speaker":"Mark Ross","startTime":2203.0,"endTime":2207.2000000000003,"body":"problem, a yield problem, but"},{"speaker":"Mark Ross","startTime":2203.0,"endTime":2207.2000000000003,"body":"they haven't defined exactly"},{"speaker":"Mark Ross","startTime":2207.2000000000003,"endTime":2211.7000000000003,"body":"what they're trying to solve. So"},{"speaker":"Mark Ross","startTime":2207.2000000000003,"endTime":2211.7000000000003,"body":"one person's mind, it might be"},{"speaker":"Mark Ross","startTime":2211.79,"endTime":2214.85,"body":"machine interaction, one"},{"speaker":"Mark Ross","startTime":2211.79,"endTime":2214.85,"body":"person's mind, it might be"},{"speaker":"Mark Ross","startTime":2214.85,"endTime":2216.89,"body":"people or actions or one"},{"speaker":"Mark Ross","startTime":2214.85,"endTime":2216.89,"body":"person's wine, it might be"},{"speaker":"Mark Ross","startTime":2216.89,"endTime":2220.61,"body":"something else. But so define an"},{"speaker":"Mark Ross","startTime":2216.89,"endTime":2220.61,"body":"executive which trying to solve,"},{"speaker":"Mark Ross","startTime":2221.06,"endTime":2225.5,"body":"and then putting some parameters"},{"speaker":"Mark Ross","startTime":2221.06,"endTime":2225.5,"body":"around it like problem we're"},{"speaker":"Mark Ross","startTime":2225.5,"endTime":2230.9,"body":"trying to solve is we're trying"},{"speaker":"Mark Ross","startTime":2225.5,"endTime":2230.9,"body":"to improve the yield from 78% to"},{"speaker":"Mark Ross","startTime":2230.9,"endTime":2235.79,"body":"85%, over the next eight weeks,"},{"speaker":"Mark Ross","startTime":2230.9,"endTime":2235.79,"body":"without negatively impacting"},{"speaker":"Mark Ross","startTime":2235.79,"endTime":2242.4500000000003,"body":"costs, morale, safety, yield."},{"speaker":"Mark Ross","startTime":2235.79,"endTime":2242.4500000000003,"body":"And so you kind of measure that"},{"speaker":"Mark Ross","startTime":2242.4500000000003,"endTime":2247.07,"body":"out. And sometimes you will"},{"speaker":"Mark Ross","startTime":2242.4500000000003,"endTime":2247.07,"body":"spend an hour with a team just"},{"speaker":"Mark Ross","startTime":2247.07,"endTime":2249.44,"body":"trying to figure out that"},{"speaker":"Mark Ross","startTime":2247.07,"endTime":2249.44,"body":"question of what you're trying"},{"speaker":"Mark Ross","startTime":2249.44,"endTime":2253.16,"body":"to solve. Because there may be a"},{"speaker":"Mark Ross","startTime":2249.44,"endTime":2253.16,"body":"lot of things going on in that"},{"speaker":"Mark Ross","startTime":2253.16,"endTime":2255.56,"body":"area that need to be solved, and"},{"speaker":"Mark Ross","startTime":2253.16,"endTime":2255.56,"body":"you need to narrow down and just"},{"speaker":"Mark Ross","startTime":2255.56,"endTime":2259.19,"body":"pick one. We don't want to be"},{"speaker":"Mark Ross","startTime":2255.56,"endTime":2259.19,"body":"loosey goosey and say, there's"},{"speaker":"Mark Ross","startTime":2259.19,"endTime":2261.41,"body":"five different things, how do we"},{"speaker":"Mark Ross","startTime":2259.19,"endTime":2261.41,"body":"solve them all like, okay,"},{"speaker":"Mark Ross","startTime":2261.41,"endTime":2264.05,"body":"there's five things going on"},{"speaker":"Mark Ross","startTime":2261.41,"endTime":2264.05,"body":"here that may be impacting us,"},{"speaker":"Mark Ross","startTime":2264.41,"endTime":2267.8,"body":"there's just pick one, we'll do"},{"speaker":"Mark Ross","startTime":2264.41,"endTime":2267.8,"body":"make that solve it, then we move"},{"speaker":"Mark Ross","startTime":2267.8,"endTime":2272.12,"body":"on to the next one, and solve it"},{"speaker":"Mark Ross","startTime":2267.8,"endTime":2272.12,"body":"rather than having. Because what"},{"speaker":"Mark Ross","startTime":2272.12,"endTime":2274.19,"body":"you have is a lot of people"},{"speaker":"Mark Ross","startTime":2272.12,"endTime":2274.19,"body":"coming at things from different"},{"speaker":"Mark Ross","startTime":2274.19,"endTime":2276.8,"body":"angles, you've got a lot of"},{"speaker":"Mark Ross","startTime":2274.19,"endTime":2276.8,"body":"arguments on what we should be"},{"speaker":"Mark Ross","startTime":2276.8,"endTime":2281.15,"body":"doing. So taking the time to"},{"speaker":"Mark Ross","startTime":2276.8,"endTime":2281.15,"body":"define the problem really well"},{"speaker":"Mark Ross","startTime":2281.48,"endTime":2284.57,"body":"sets the team up for success,"},{"speaker":"Mark Ross","startTime":2281.48,"endTime":2284.57,"body":"then you're going to measure, so"},{"speaker":"Mark Ross","startTime":2284.57,"endTime":2286.91,"body":"you're measuring all the"},{"speaker":"Mark Ross","startTime":2284.57,"endTime":2286.91,"body":"different aspects that could be"},{"speaker":"Mark Ross","startTime":2286.91,"endTime":2292.07,"body":"contributing to the problem or"},{"speaker":"Mark Ross","startTime":2286.91,"endTime":2292.07,"body":"the solution. And sometimes it"},{"speaker":"Mark Ross","startTime":2292.07,"endTime":2295.94,"body":"takes a long time to measure"},{"speaker":"Mark Ross","startTime":2292.07,"endTime":2295.94,"body":"that stuff. But taking the time"},{"speaker":"Mark Ross","startTime":2295.94,"endTime":2299.12,"body":"to actually measure out that"},{"speaker":"Mark Ross","startTime":2295.94,"endTime":2299.12,"body":"information and record it, put"},{"speaker":"Mark Ross","startTime":2299.12,"endTime":2302.2400000000002,"body":"it on a board so everybody can"},{"speaker":"Mark Ross","startTime":2299.12,"endTime":2302.2400000000002,"body":"see it helps, then you're going"},{"speaker":"Mark Ross","startTime":2302.2400000000002,"endTime":2304.73,"body":"to analyze, so you're going to"},{"speaker":"Mark Ross","startTime":2302.2400000000002,"endTime":2304.73,"body":"be brainstorming, you're gonna"},{"speaker":"Mark Ross","startTime":2304.73,"endTime":2307.01,"body":"come up with new ideas, you're"},{"speaker":"Mark Ross","startTime":2304.73,"endTime":2307.01,"body":"gonna realize you need to go"},{"speaker":"Mark Ross","startTime":2307.01,"endTime":2308.81,"body":"back and measure some other"},{"speaker":"Mark Ross","startTime":2307.01,"endTime":2308.81,"body":"things you hadn't thought of"},{"speaker":"Mark Ross","startTime":2308.81,"endTime":2317.06,"body":"before. And then some folks have"},{"speaker":"Mark Ross","startTime":2308.81,"endTime":2317.06,"body":"done this, it's going to get"},{"speaker":"Mark Ross","startTime":2317.06,"endTime":2320.69,"body":"lost in the details, but you're"},{"speaker":"Mark Ross","startTime":2317.06,"endTime":2320.69,"body":"trying to solve for of the"},{"speaker":"Mark Ross","startTime":2320.69,"endTime":2322.85,"body":"different things that you're"},{"speaker":"Mark Ross","startTime":2320.69,"endTime":2322.85,"body":"analyzing, what are the things"},{"speaker":"Mark Ross","startTime":2322.85,"endTime":2325.58,"body":"that are most likely to make an"},{"speaker":"Mark Ross","startTime":2322.85,"endTime":2325.58,"body":"improvement here. So you may"},{"speaker":"Mark Ross","startTime":2325.58,"endTime":2328.9700000000003,"body":"have 12, different great ideas,"},{"speaker":"Mark Ross","startTime":2325.58,"endTime":2328.9700000000003,"body":"but which of those 12 are really"},{"speaker":"Mark Ross","startTime":2328.9700000000003,"endTime":2331.85,"body":"gonna have the highest level of"},{"speaker":"Mark Ross","startTime":2328.9700000000003,"endTime":2331.85,"body":"impact? And then what can you do"},{"speaker":"Mark Ross","startTime":2331.85,"endTime":2337.52,"body":"within your timespan? Budget,"},{"speaker":"Mark Ross","startTime":2331.85,"endTime":2337.52,"body":"things like that. And then you"},{"speaker":"Mark Ross","startTime":2337.52,"endTime":2339.71,"body":"actually start doing the"},{"speaker":"Mark Ross","startTime":2337.52,"endTime":2339.71,"body":"improvements. And you may start"},{"speaker":"Mark Ross","startTime":2339.71,"endTime":2342.5,"body":"with one, you may start off with"},{"speaker":"Mark Ross","startTime":2339.71,"endTime":2342.5,"body":"three, but you're improving it,"},{"speaker":"Mark Ross","startTime":2342.5,"endTime":2344.51,"body":"you're continuing to measure to"},{"speaker":"Mark Ross","startTime":2342.5,"endTime":2344.51,"body":"see if you make an improvement"},{"speaker":"Mark Ross","startTime":2344.51,"endTime":2348.17,"body":"or not. And then there's your"},{"speaker":"Mark Ross","startTime":2344.51,"endTime":2348.17,"body":"control, how are you going to"},{"speaker":"Mark Ross","startTime":2348.17,"endTime":2350.69,"body":"measure to make sure you've"},{"speaker":"Mark Ross","startTime":2348.17,"endTime":2350.69,"body":"actually seen an improvement?"},{"speaker":"Mark Ross","startTime":2350.93,"endTime":2353.36,"body":"And how do you continue to"},{"speaker":"Mark Ross","startTime":2350.93,"endTime":2353.36,"body":"control that or measure that to"},{"speaker":"Mark Ross","startTime":2353.36,"endTime":2356.06,"body":"make sure you don't go back out"},{"speaker":"Mark Ross","startTime":2353.36,"endTime":2356.06,"body":"of control, again, like you may"},{"speaker":"Mark Ross","startTime":2356.06,"endTime":2358.58,"body":"have implemented some things"},{"speaker":"Mark Ross","startTime":2356.06,"endTime":2358.58,"body":"that helped. But if you're not"},{"speaker":"Mark Ross","startTime":2400.45,"endTime":2403.66,"body":"continuing to monitor it, you"},{"speaker":"Mark Ross","startTime":2400.45,"endTime":2403.66,"body":"may get lazy and go back and"},{"speaker":"Mark Ross","startTime":2403.66,"endTime":2408.0099999999998,"body":"forget to continue doing those"},{"speaker":"Mark Ross","startTime":2403.66,"endTime":2408.0099999999998,"body":"things. So those five processes,"},{"speaker":"Mark Ross","startTime":2409.09,"endTime":2412.15,"body":"it's just a problem solving"},{"speaker":"Mark Ross","startTime":2409.09,"endTime":2412.15,"body":"tool. Sometimes the five why's"},{"speaker":"Mark Ross","startTime":2412.15,"endTime":2416.5299999999997,"body":"is great. But a lot of times it"},{"speaker":"Mark Ross","startTime":2412.15,"endTime":2416.5299999999997,"body":"just doesn't cut it when you"},{"speaker":"Mark Ross","startTime":2416.5299999999997,"endTime":2418.69,"body":"want to look for a robust"},{"speaker":"Mark Ross","startTime":2416.5299999999997,"endTime":2418.69,"body":"solution that's really going to"},{"speaker":"Mark Ross","startTime":2418.69,"endTime":2422.35,"body":"help you make improvements that"},{"speaker":"Mark Ross","startTime":2418.69,"endTime":2422.35,"body":"you can track and measure and"},{"speaker":"Mark Ross","startTime":2422.35,"endTime":2425.56,"body":"continue to monitor going"},{"speaker":"Mark Ross","startTime":2422.35,"endTime":2425.56,"body":"forward. That's great."},{"speaker":"Aaron Moncur","startTime":2425.59,"endTime":2428.7999999999997,"body":"Thank you crash"},{"speaker":"Aaron Moncur","startTime":2425.59,"endTime":2428.7999999999997,"body":"course on domestic. Who needs"},{"speaker":"Aaron Moncur","startTime":2428.7999999999997,"endTime":2435.13,"body":"the three day course we got Mark"},{"speaker":"Aaron Moncur","startTime":2428.7999999999997,"endTime":2435.13,"body":"Ross here and Joe for all right,"},{"speaker":"Aaron Moncur","startTime":2435.43,"endTime":2438.73,"body":"how do you see the future of"},{"speaker":"Aaron Moncur","startTime":2435.43,"endTime":2438.73,"body":"medical device manufacturing in"},{"speaker":"Aaron Moncur","startTime":2438.73,"endTime":2441.97,"body":"the US changing over the next,"},{"speaker":"Aaron Moncur","startTime":2438.73,"endTime":2441.97,"body":"say, three to five years?"},{"speaker":"Mark Ross","startTime":2443.32,"endTime":2446.92,"body":"You know, I think"},{"speaker":"Mark Ross","startTime":2443.32,"endTime":2446.92,"body":"it's continuing to, you know,"},{"speaker":"Mark Ross","startTime":2446.92,"endTime":2450.07,"body":"everyone's continuing to look"},{"speaker":"Mark Ross","startTime":2446.92,"endTime":2450.07,"body":"into cut costs, always. And so"},{"speaker":"Mark Ross","startTime":2452.44,"endTime":2456.22,"body":"how do you do that you can get a"},{"speaker":"Mark Ross","startTime":2452.44,"endTime":2456.22,"body":"design engineering firm to come"},{"speaker":"Mark Ross","startTime":2456.22,"endTime":2459.25,"body":"up with new machinery to help"},{"speaker":"Mark Ross","startTime":2456.22,"endTime":2459.25,"body":"you reduce cost of labor, right,"},{"speaker":"Mark Ross","startTime":2459.25,"endTime":2462.0099999999998,"body":"which has maybe a six month"},{"speaker":"Mark Ross","startTime":2459.25,"endTime":2462.0099999999998,"body":"payback. And so if you're"},{"speaker":"Mark Ross","startTime":2462.0099999999998,"endTime":2464.77,"body":"looking long term, you're like,"},{"speaker":"Mark Ross","startTime":2462.0099999999998,"endTime":2464.77,"body":"Hey, how can I take this manual"},{"speaker":"Mark Ross","startTime":2464.77,"endTime":2468.13,"body":"process and automate it? And I"},{"speaker":"Mark Ross","startTime":2464.77,"endTime":2468.13,"body":"don't think we do enough of"},{"speaker":"Mark Ross","startTime":2468.13,"endTime":2471.7599999999998,"body":"that. There's opportunity for us"},{"speaker":"Mark Ross","startTime":2468.13,"endTime":2471.7599999999998,"body":"to continue to do more of that I"},{"speaker":"Mark Ross","startTime":2471.7599999999998,"endTime":2476.92,"body":"believe. But then I continuing"},{"speaker":"Mark Ross","startTime":2471.7599999999998,"endTime":2476.92,"body":"also to outsource and offshore,"},{"speaker":"Mark Ross","startTime":2477.13,"endTime":2480.82,"body":"where if I've got if maybe labor"},{"speaker":"Mark Ross","startTime":2477.13,"endTime":2480.82,"body":"is a third of my cost of"},{"speaker":"Mark Ross","startTime":2480.82,"endTime":2485.56,"body":"product. Can I take it somewhere"},{"speaker":"Mark Ross","startTime":2480.82,"endTime":2485.56,"body":"else and cut down that cost?"},{"speaker":"Mark Ross","startTime":2485.56,"endTime":2489.25,"body":"Some labor, well, one of the"},{"speaker":"Mark Ross","startTime":2485.56,"endTime":2489.25,"body":"catches that we often don't give"},{"speaker":"Mark Ross","startTime":2489.25,"endTime":2493.93,"body":"enough justice to is, okay, I'm"},{"speaker":"Mark Ross","startTime":2489.25,"endTime":2493.93,"body":"gonna open a facility in Costa"},{"speaker":"Mark Ross","startTime":2493.93,"endTime":2500.08,"body":"Rica or Mexico. But now you also"},{"speaker":"Mark Ross","startTime":2493.93,"endTime":2500.08,"body":"need all the leadership to also"},{"speaker":"Mark Ross","startTime":2500.08,"endTime":2504.37,"body":"manage that. And you're going to"},{"speaker":"Mark Ross","startTime":2500.08,"endTime":2504.37,"body":"have site directors and quality"},{"speaker":"Mark Ross","startTime":2504.37,"endTime":2508.6,"body":"managers and injury managers all"},{"speaker":"Mark Ross","startTime":2504.37,"endTime":2508.6,"body":"down at that site. And so you"},{"speaker":"Mark Ross","startTime":2509.44,"endTime":2512.56,"body":"got a lower cost of product. But"},{"speaker":"Mark Ross","startTime":2509.44,"endTime":2512.56,"body":"unless you're going to also"},{"speaker":"Mark Ross","startTime":2512.7999999999997,"endTime":2517.42,"body":"offshore, all the engineering"},{"speaker":"Mark Ross","startTime":2512.7999999999997,"endTime":2517.42,"body":"and leadership to that location,"},{"speaker":"Mark Ross","startTime":2517.87,"endTime":2523.6,"body":"you're going to want to dip into"},{"speaker":"Mark Ross","startTime":2517.87,"endTime":2523.6,"body":"that cost, cost sector. So I see"},{"speaker":"Mark Ross","startTime":2523.6,"endTime":2527.35,"body":"us continuing to strive for"},{"speaker":"Mark Ross","startTime":2523.6,"endTime":2527.35,"body":"reduced costs, improved margins"},{"speaker":"Mark Ross","startTime":2527.38,"endTime":2530.11,"body":"and profitability. But we need"},{"speaker":"Mark Ross","startTime":2527.38,"endTime":2530.11,"body":"to be careful that we're really"},{"speaker":"Mark Ross","startTime":2530.11,"endTime":2533.08,"body":"taking the look at all the costs"},{"speaker":"Mark Ross","startTime":2530.11,"endTime":2533.08,"body":"incorporated when we do"},{"speaker":"Mark Ross","startTime":2533.08,"endTime":2539.14,"body":"something like that. And i i for"},{"speaker":"Mark Ross","startTime":2533.08,"endTime":2539.14,"body":"1am not a big fan of working"},{"speaker":"Mark Ross","startTime":2539.14,"endTime":2542.71,"body":"with an organization that's on"},{"speaker":"Mark Ross","startTime":2539.14,"endTime":2542.71,"body":"the other side of the continent"},{"speaker":"Mark Ross","startTime":2542.71,"endTime":2546.1,"body":"with a timezone is flip flops."},{"speaker":"Mark Ross","startTime":2542.71,"endTime":2546.1,"body":"Because it's really hard to have"},{"speaker":"Mark Ross","startTime":2546.1,"endTime":2549.4,"body":"detailed discussions, and you"},{"speaker":"Mark Ross","startTime":2546.1,"endTime":2549.4,"body":"send something to them at night,"},{"speaker":"Mark Ross","startTime":2549.4,"endTime":2551.92,"body":"they get back to you in the day,"},{"speaker":"Mark Ross","startTime":2549.4,"endTime":2551.92,"body":"you have an immediate seven"},{"speaker":"Mark Ross","startTime":2551.92,"endTime":2554.14,"body":"o'clock at night, it's there"},{"speaker":"Mark Ross","startTime":2551.92,"endTime":2554.14,"body":"five in the morning, things like"},{"speaker":"Mark Ross","startTime":2554.14,"endTime":2557.98,"body":"that, right? It just it, it"},{"speaker":"Mark Ross","startTime":2554.14,"endTime":2557.98,"body":"makes a challenge. It's much"},{"speaker":"Mark Ross","startTime":2557.98,"endTime":2561.31,"body":"easier to stay in your timezone"},{"speaker":"Mark Ross","startTime":2557.98,"endTime":2561.31,"body":"from a collaboratives"},{"speaker":"Mark Ross","startTime":2561.34,"endTime":2563.11,"body":"perspective, and"},{"speaker":"Aaron Moncur","startTime":2563.14,"endTime":2565.7799999999997,"body":"your language, I"},{"speaker":"Aaron Moncur","startTime":2563.14,"endTime":2565.7799999999997,"body":"mean, language barriers, that"},{"speaker":"Aaron Moncur","startTime":2565.93,"endTime":2568.42,"body":"definitely puts up some"},{"speaker":"Aaron Moncur","startTime":2565.93,"endTime":2568.42,"body":"additional roadblocks."},{"speaker":"Mark Ross","startTime":2568.66,"endTime":2571.24,"body":"It certainly does."},{"speaker":"Mark Ross","startTime":2568.66,"endTime":2571.24,"body":"Yes. Yeah."},{"speaker":"Aaron Moncur","startTime":2572.02,"endTime":2574.57,"body":"Well, Mark, is"},{"speaker":"Aaron Moncur","startTime":2572.02,"endTime":2574.57,"body":"there anything else that we"},{"speaker":"Aaron Moncur","startTime":2574.57,"endTime":2577.66,"body":"haven't talked about that you"},{"speaker":"Aaron Moncur","startTime":2574.57,"endTime":2577.66,"body":"think would be useful for the"},{"speaker":"Aaron Moncur","startTime":2577.66,"endTime":2578.71,"body":"listeners to hear?"},{"speaker":"Mark Ross","startTime":2580.99,"endTime":2584.17,"body":"You know, what there"},{"speaker":"Mark Ross","startTime":2580.99,"endTime":2584.17,"body":"is, I've found I've, I've had to"},{"speaker":"Mark Ross","startTime":2584.17,"endTime":2588.16,"body":"been on the side of laying off"},{"speaker":"Mark Ross","startTime":2584.17,"endTime":2588.16,"body":"people many times, and it's"},{"speaker":"Mark Ross","startTime":2588.16,"endTime":2591.5499999999997,"body":"never fun. And you always you're"},{"speaker":"Mark Ross","startTime":2588.16,"endTime":2591.5499999999997,"body":"heartbreaks for the folks who"},{"speaker":"Mark Ross","startTime":2591.5499999999997,"endTime":2594.97,"body":"are gone unless they're open for"},{"speaker":"Mark Ross","startTime":2591.5499999999997,"endTime":2594.97,"body":"the retirement package. But most"},{"speaker":"Mark Ross","startTime":2594.97,"endTime":2599.29,"body":"of the time, it's not a happy"},{"speaker":"Mark Ross","startTime":2594.97,"endTime":2599.29,"body":"day for folks. So now being on"},{"speaker":"Mark Ross","startTime":2599.29,"endTime":2602.11,"body":"this side, you know, I've"},{"speaker":"Mark Ross","startTime":2599.29,"endTime":2602.11,"body":"probably spent about two weeks"},{"speaker":"Mark Ross","startTime":2602.23,"endTime":2605.17,"body":"since I was laid off. And I've"},{"speaker":"Mark Ross","startTime":2602.23,"endTime":2605.17,"body":"probably applied for, I don't"},{"speaker":"Mark Ross","startTime":2605.17,"endTime":2608.74,"body":"know, 1520 jobs online. I've"},{"speaker":"Mark Ross","startTime":2605.17,"endTime":2608.74,"body":"also been on the recruiting"},{"speaker":"Mark Ross","startTime":2608.74,"endTime":2611.32,"body":"side, both for manager from"},{"speaker":"Mark Ross","startTime":2608.74,"endTime":2611.32,"body":"actually being a recruiter in my"},{"speaker":"Mark Ross","startTime":2611.32,"endTime":2616.72,"body":"past. And it's so tempting being"},{"speaker":"Mark Ross","startTime":2611.32,"endTime":2616.72,"body":"on the job Hunter side right now"},{"speaker":"Mark Ross","startTime":2617.02,"endTime":2622.69,"body":"to want to apply for a job that"},{"speaker":"Mark Ross","startTime":2617.02,"endTime":2622.69,"body":"you're pretty good fit for,"},{"speaker":"Mark Ross","startTime":2622.69,"endTime":2626.47,"body":"right? You got most of the"},{"speaker":"Mark Ross","startTime":2622.69,"endTime":2626.47,"body":"stuff. I just had a job that was"},{"speaker":"Mark Ross","startTime":2626.47,"endTime":2629.86,"body":"for to be from a friend today,"},{"speaker":"Mark Ross","startTime":2626.47,"endTime":2629.86,"body":"VP, manufacturing, Hey, that"},{"speaker":"Mark Ross","startTime":2629.86,"endTime":2632.95,"body":"sounds like a great job. I'm a"},{"speaker":"Mark Ross","startTime":2629.86,"endTime":2632.95,"body":"great fit, except it's an hour"},{"speaker":"Mark Ross","startTime":2632.95,"endTime":2635.5,"body":"and a half commute. And I'm"},{"speaker":"Mark Ross","startTime":2632.95,"endTime":2635.5,"body":"really good with an hour"},{"speaker":"Mark Ross","startTime":2635.5,"endTime":2639.1,"body":"commute. But an hour and a half"},{"speaker":"Mark Ross","startTime":2635.5,"endTime":2639.1,"body":"just seems really obnoxious to"},{"speaker":"Mark Ross","startTime":2639.1,"endTime":2642.5499999999997,"body":"me. And so I'm tempted to apply,"},{"speaker":"Mark Ross","startTime":2639.1,"endTime":2642.5499999999997,"body":"but I just got to peel back. So"},{"speaker":"Mark Ross","startTime":2642.5499999999997,"endTime":2645.64,"body":"you know what, this is not an"},{"speaker":"Mark Ross","startTime":2642.5499999999997,"endTime":2645.64,"body":"ideal fit, I don't even need to"},{"speaker":"Mark Ross","startTime":2645.64,"endTime":2650.56,"body":"apply. Especially you look at"},{"speaker":"Mark Ross","startTime":2645.64,"endTime":2650.56,"body":"LinkedIn or indeed Okay, 100"},{"speaker":"Mark Ross","startTime":2650.56,"endTime":2654.1,"body":"people have applied for this"},{"speaker":"Mark Ross","startTime":2650.56,"endTime":2654.1,"body":"job. If you're meeting 80% of"},{"speaker":"Mark Ross","startTime":2654.1,"endTime":2659.56,"body":"those requirements, don't maybe"},{"speaker":"Mark Ross","startTime":2654.1,"endTime":2659.56,"body":"don't waste your time, right,"},{"speaker":"Mark Ross","startTime":2659.59,"endTime":2662.83,"body":"just wait for the ones that are"},{"speaker":"Mark Ross","startTime":2659.59,"endTime":2662.83,"body":"really a good solid fit. And"},{"speaker":"Mark Ross","startTime":2662.83,"endTime":2666.13,"body":"apply to those I've, I'm sure"},{"speaker":"Mark Ross","startTime":2662.83,"endTime":2666.13,"body":"I've applied to over 100"},{"speaker":"Mark Ross","startTime":2666.13,"endTime":2669.88,"body":"positions. And I've been looking"},{"speaker":"Mark Ross","startTime":2666.13,"endTime":2669.88,"body":"back over the last three or four"},{"speaker":"Mark Ross","startTime":2669.88,"endTime":2674.89,"body":"career moves. They were never"},{"speaker":"Mark Ross","startTime":2669.88,"endTime":2674.89,"body":"from a job I applied for. It was"},{"speaker":"Mark Ross","startTime":2674.89,"endTime":2680.0499999999997,"body":"wider, a recruiter who found me"},{"speaker":"Mark Ross","startTime":2674.89,"endTime":2680.0499999999997,"body":"or a friend who found me. So I"},{"speaker":"Mark Ross","startTime":2680.0499999999997,"endTime":2683.2599999999998,"body":"think of all the time I can"},{"speaker":"Mark Ross","startTime":2680.0499999999997,"endTime":2683.2599999999998,"body":"invest in strolling through the"},{"speaker":"Mark Ross","startTime":2683.2599999999998,"endTime":2686.23,"body":"indeed, strolling through the"},{"speaker":"Mark Ross","startTime":2683.2599999999998,"endTime":2686.23,"body":"LinkedIn is finding all the"},{"speaker":"Mark Ross","startTime":2686.23,"endTime":2690.1,"body":"opportunities that now it's much"},{"speaker":"Mark Ross","startTime":2686.23,"endTime":2690.1,"body":"easier to apply. But sometimes"},{"speaker":"Mark Ross","startTime":2690.1,"endTime":2693.34,"body":"you have to sign up and log in"},{"speaker":"Mark Ross","startTime":2690.1,"endTime":2693.34,"body":"and do all that. And I think of"},{"speaker":"Mark Ross","startTime":2693.34,"endTime":2696.7599999999998,"body":"all the time I can invest in"},{"speaker":"Mark Ross","startTime":2693.34,"endTime":2696.7599999999998,"body":"that. But my advice to folks is,"},{"speaker":"Mark Ross","startTime":2696.82,"endTime":2700.81,"body":"if you find yourself looking for"},{"speaker":"Mark Ross","startTime":2696.82,"endTime":2700.81,"body":"a job, always, I realized I'll"},{"speaker":"Mark Ross","startTime":2700.81,"endTime":2703.72,"body":"probably be looking for a couple"},{"speaker":"Mark Ross","startTime":2700.81,"endTime":2703.72,"body":"of months, but I'd love to start"},{"speaker":"Mark Ross","startTime":2703.72,"endTime":2707.2599999999998,"body":"sooner rather than later. So"},{"speaker":"Mark Ross","startTime":2703.72,"endTime":2707.2599999999998,"body":"I've got this financial"},{"speaker":"Mark Ross","startTime":2707.2599999999998,"endTime":2710.41,"body":"incentive to apply to anything"},{"speaker":"Mark Ross","startTime":2707.2599999999998,"endTime":2710.41,"body":"that may or may not, you know,"},{"speaker":"Mark Ross","startTime":2710.47,"endTime":2715.2999999999997,"body":"be anywhere close to my my"},{"speaker":"Mark Ross","startTime":2710.47,"endTime":2715.2999999999997,"body":"acumen. But if other folks are"},{"speaker":"Mark Ross","startTime":2715.2999999999997,"endTime":2718.33,"body":"in that same position, you find"},{"speaker":"Mark Ross","startTime":2715.2999999999997,"endTime":2718.33,"body":"yourself hey, and medical device"},{"speaker":"Mark Ross","startTime":2718.33,"endTime":2722.0499999999997,"body":"is very ups and downs, the right"},{"speaker":"Mark Ross","startTime":2718.33,"endTime":2722.0499999999997,"body":"especially you moving stuff"},{"speaker":"Mark Ross","startTime":2722.0499999999997,"endTime":2725.32,"body":"offshore, we don't need as many"},{"speaker":"Mark Ross","startTime":2722.0499999999997,"endTime":2725.32,"body":"engineers on site, we're gonna"},{"speaker":"Mark Ross","startTime":2725.32,"endTime":2729.7,"body":"have to make some tough choices."},{"speaker":"Mark Ross","startTime":2725.32,"endTime":2729.7,"body":"If you find yourself in this"},{"speaker":"Mark Ross","startTime":2729.7,"endTime":2735.91,"body":"position, don't panic. Look for"},{"speaker":"Mark Ross","startTime":2729.7,"endTime":2735.91,"body":"those opportunities that are a"},{"speaker":"Mark Ross","startTime":2735.91,"endTime":2739.39,"body":"great fit. And you know, within"},{"speaker":"Mark Ross","startTime":2735.91,"endTime":2739.39,"body":"the locale you'd be willing to"},{"speaker":"Mark Ross","startTime":2739.39,"endTime":2742.57,"body":"live with the pay range, you'd"},{"speaker":"Mark Ross","startTime":2739.39,"endTime":2742.57,"body":"be willing to accept, and just"},{"speaker":"Mark Ross","startTime":2742.57,"endTime":2747.88,"body":"apply to those and make yourself"},{"speaker":"Mark Ross","startTime":2742.57,"endTime":2747.88,"body":"available. But I'd say Don't,"},{"speaker":"Mark Ross","startTime":2747.91,"endTime":2752.7999999999997,"body":"don't just go out shotgunning it"},{"speaker":"Mark Ross","startTime":2747.91,"endTime":2752.7999999999997,"body":"and blasting your resume all"},{"speaker":"Mark Ross","startTime":2752.7999999999997,"endTime":2755.35,"body":"over the place, you're just"},{"speaker":"Mark Ross","startTime":2752.7999999999997,"endTime":2755.35,"body":"spinning the wheels, go to the"},{"speaker":"Mark Ross","startTime":2755.35,"endTime":2759.16,"body":"beach, you know, go to the park,"},{"speaker":"Mark Ross","startTime":2755.35,"endTime":2759.16,"body":"watch some TV to do something"},{"speaker":"Mark Ross","startTime":2759.16,"endTime":2759.88,"body":"that you enjoy."},{"speaker":"Aaron Moncur","startTime":2761.14,"endTime":2765.0099999999998,"body":"Love it. You know,"},{"speaker":"Aaron Moncur","startTime":2761.14,"endTime":2765.0099999999998,"body":"unfortunately, we've seen quite"},{"speaker":"Aaron Moncur","startTime":2765.0099999999998,"endTime":2768.43,"body":"a lot of these layoffs over the"},{"speaker":"Aaron Moncur","startTime":2765.0099999999998,"endTime":2768.43,"body":"past, I'd say six to nine"},{"speaker":"Aaron Moncur","startTime":2768.43,"endTime":2771.52,"body":"months. I've seen a trend of"},{"speaker":"Aaron Moncur","startTime":2768.43,"endTime":2771.52,"body":"this with a lot of our"},{"speaker":"Aaron Moncur","startTime":2771.52,"endTime":2775.12,"body":"customers, especially in the"},{"speaker":"Aaron Moncur","startTime":2771.52,"endTime":2775.12,"body":"medical device space. So this is"},{"speaker":"Aaron Moncur","startTime":2775.48,"endTime":2780.49,"body":"very timely and thoughtful"},{"speaker":"Aaron Moncur","startTime":2775.48,"endTime":2780.49,"body":"advice for engineers who are"},{"speaker":"Aaron Moncur","startTime":2780.49,"endTime":2782.5299999999997,"body":"listening to this right now."},{"speaker":"Aaron Moncur","startTime":2780.49,"endTime":2782.5299999999997,"body":"Thank you for sharing that."},{"speaker":"Aaron Moncur","startTime":2783.4,"endTime":2787.36,"body":"Well, Mark, I think we'll we'll"},{"speaker":"Aaron Moncur","startTime":2783.4,"endTime":2787.36,"body":"wrap it up here. Thank you so"},{"speaker":"Aaron Moncur","startTime":2787.36,"endTime":2790.9,"body":"much, again for being on the"},{"speaker":"Aaron Moncur","startTime":2787.36,"endTime":2790.9,"body":"show with me today. And how can"},{"speaker":"Aaron Moncur","startTime":2790.9,"endTime":2792.19,"body":"people get in touch with you?"},{"speaker":"Mark Ross","startTime":2792.82,"endTime":2794.86,"body":"LinkedIn is a great"},{"speaker":"Mark Ross","startTime":2792.82,"endTime":2794.86,"body":"way. But there's a couple"},{"speaker":"Mark Ross","startTime":2794.86,"endTime":2798.79,"body":"million mark Ross's, we have red"},{"speaker":"Mark Ross","startTime":2794.86,"endTime":2798.79,"body":"three and Abbott when I worked"},{"speaker":"Mark Ross","startTime":2798.79,"endTime":2802.6,"body":"there, so I could look up Mark"},{"speaker":"Mark Ross","startTime":2798.79,"endTime":2802.6,"body":"Ross, or worked at Abbott or"},{"speaker":"Mark Ross","startTime":2802.6,"endTime":2807.13,"body":"Medtronic or connected to Aaron."},{"speaker":"Mark Ross","startTime":2802.6,"endTime":2807.13,"body":"And I would love to connect with"},{"speaker":"Mark Ross","startTime":2807.13,"endTime":2810.7,"body":"people. I did have a couple of"},{"speaker":"Mark Ross","startTime":2807.13,"endTime":2810.7,"body":"thoughts on that, though. If"},{"speaker":"Mark Ross","startTime":2810.7,"endTime":2813.7,"body":"you've got a question or want"},{"speaker":"Mark Ross","startTime":2810.7,"endTime":2813.7,"body":"advice, or have a specific"},{"speaker":"Mark Ross","startTime":2813.7,"endTime":2817.48,"body":"question, please feel free to"},{"speaker":"Mark Ross","startTime":2813.7,"endTime":2817.48,"body":"reach out. If you have a product"},{"speaker":"Mark Ross","startTime":2817.48,"endTime":2820.93,"body":"you think might interest me, let"},{"speaker":"Mark Ross","startTime":2817.48,"endTime":2820.93,"body":"me know what it is. And I'll let"},{"speaker":"Mark Ross","startTime":2820.93,"endTime":2825.85,"body":"you know if it is or is not"},{"speaker":"Mark Ross","startTime":2820.93,"endTime":2825.85,"body":"something within my need. But"},{"speaker":"Mark Ross","startTime":2825.88,"endTime":2828.19,"body":"but don't reach out to me and"},{"speaker":"Mark Ross","startTime":2825.88,"endTime":2828.19,"body":"say you want to be my best"},{"speaker":"Mark Ross","startTime":2828.19,"endTime":2832.06,"body":"friend, when you just need to"},{"speaker":"Mark Ross","startTime":2828.19,"endTime":2832.06,"body":"try to sell me something. I get"},{"speaker":"Mark Ross","startTime":2832.06,"endTime":2834.34,"body":"so many others, like maybe we"},{"speaker":"Mark Ross","startTime":2832.06,"endTime":2834.34,"body":"could just be friends and hang"},{"speaker":"Mark Ross","startTime":2834.34,"endTime":2837.13,"body":"out like, I've got a lot of"},{"speaker":"Mark Ross","startTime":2834.34,"endTime":2837.13,"body":"friends. I'm sure that's great."},{"speaker":"Mark Ross","startTime":2837.13,"endTime":2839.29,"body":"Why don't you just tell me what"},{"speaker":"Mark Ross","startTime":2837.13,"endTime":2839.29,"body":"you're selling. And then I can"},{"speaker":"Mark Ross","startTime":2839.29,"endTime":2841.45,"body":"let you know that I don't need"},{"speaker":"Mark Ross","startTime":2839.29,"endTime":2841.45,"body":"it. And we can move on and still"},{"speaker":"Mark Ross","startTime":2841.45,"endTime":2844.96,"body":"be connected. And then people"},{"speaker":"Mark Ross","startTime":2841.45,"endTime":2844.96,"body":"out there, pinging me. I'm like,"},{"speaker":"Mark Ross","startTime":2844.96,"endTime":2847.63,"body":"No, really, I know, I don't need"},{"speaker":"Mark Ross","startTime":2844.96,"endTime":2847.63,"body":"your service. I'm really good."},{"speaker":"Mark Ross","startTime":2847.7799999999997,"endTime":2850.48,"body":"And I have to unconnect with"},{"speaker":"Mark Ross","startTime":2847.7799999999997,"endTime":2850.48,"body":"them. Just because it's a little"},{"speaker":"Mark Ross","startTime":2850.48,"endTime":2853.15,"body":"too much. So feel free to reach"},{"speaker":"Mark Ross","startTime":2850.48,"endTime":2853.15,"body":"out with me if you've got a"},{"speaker":"Mark Ross","startTime":2853.15,"endTime":2855.97,"body":"great product or service. I'd"},{"speaker":"Mark Ross","startTime":2853.15,"endTime":2855.97,"body":"love to hear about it. Don't be"},{"speaker":"Mark Ross","startTime":2856.48,"endTime":2859.57,"body":"don't have your feelings hurt"},{"speaker":"Mark Ross","startTime":2856.48,"endTime":2859.57,"body":"when I don't need it. But maybe"},{"speaker":"Mark Ross","startTime":2859.57,"endTime":2861.22,"body":"someday I will. So very,"},{"speaker":"Aaron Moncur","startTime":2861.25,"endTime":2864.07,"body":"very clear"},{"speaker":"Aaron Moncur","startTime":2861.25,"endTime":2864.07,"body":"instructions. I love that. It"},{"speaker":"Aaron Moncur","startTime":2864.07,"endTime":2866.5299999999997,"body":"drives me crazy when I get these"},{"speaker":"Aaron Moncur","startTime":2864.07,"endTime":2866.5299999999997,"body":"requests for people who are"},{"speaker":"Aaron Moncur","startTime":2866.5299999999997,"endTime":2870.43,"body":"like, Oh, I LinkedIn the"},{"speaker":"Aaron Moncur","startTime":2866.5299999999997,"endTime":2870.43,"body":"suggested that I connect with"},{"speaker":"Aaron Moncur","startTime":2870.43,"endTime":2872.89,"body":"you. And I'm so impressed with"},{"speaker":"Aaron Moncur","startTime":2870.43,"endTime":2872.89,"body":"everything you've done in your"},{"speaker":"Aaron Moncur","startTime":2872.89,"endTime":2875.89,"body":"career, and your business is so"},{"speaker":"Aaron Moncur","startTime":2872.89,"endTime":2875.89,"body":"amazing. And I love your"},{"speaker":"Aaron Moncur","startTime":2875.89,"endTime":2879.64,"body":"leadership and you don't know"},{"speaker":"Aaron Moncur","startTime":2875.89,"endTime":2879.64,"body":"me. Come on. You're peddling"},{"speaker":"Aaron Moncur","startTime":2879.64,"endTime":2881.98,"body":"something. Just tell me what it"},{"speaker":"Aaron Moncur","startTime":2879.64,"endTime":2881.98,"body":"is. And let's get through this,"},{"speaker":"Aaron Moncur","startTime":2881.98,"endTime":2887.0499999999997,"body":"you know? Exactly. All right."},{"speaker":"Aaron Moncur","startTime":2881.98,"endTime":2887.0499999999997,"body":"Well, Mark, thank you so much"},{"speaker":"Aaron Moncur","startTime":2887.0499999999997,"endTime":2889.7799999999997,"body":"for being on the show today. I"},{"speaker":"Aaron Moncur","startTime":2887.0499999999997,"endTime":2889.7799999999997,"body":"really appreciate you guys"},{"speaker":"Aaron Moncur","startTime":2889.7799999999997,"endTime":2893.7999999999997,"body":"sharing some of your experiences"},{"speaker":"Aaron Moncur","startTime":2889.7799999999997,"endTime":2893.7999999999997,"body":"and insight in the industry, and"},{"speaker":"Aaron Moncur","startTime":2893.92,"endTime":2896.89,"body":"very excited for all the"},{"speaker":"Aaron Moncur","startTime":2893.92,"endTime":2896.89,"body":"listeners to get to benefit from"},{"speaker":"Aaron Moncur","startTime":2896.89,"endTime":2897.52,"body":"that as well."},{"speaker":"Mark Ross","startTime":2898.0,"endTime":2899.74,"body":"Thanks so much and I"},{"speaker":"Mark Ross","startTime":2898.0,"endTime":2899.74,"body":"love being out here."},{"speaker":"Aaron Moncur","startTime":2902.71,"endTime":2906.19,"body":"I'm Aaron Moncur,"},{"speaker":"Aaron Moncur","startTime":2902.71,"endTime":2906.19,"body":"founder of pipeline design and"},{"speaker":"Aaron Moncur","startTime":2906.19,"endTime":2909.22,"body":"engineering. If you liked what"},{"speaker":"Aaron Moncur","startTime":2906.19,"endTime":2909.22,"body":"you heard today, please share"},{"speaker":"Aaron Moncur","startTime":2909.22,"endTime":2912.7599999999998,"body":"the episode. To learn how your"},{"speaker":"Aaron Moncur","startTime":2909.22,"endTime":2912.7599999999998,"body":"team can leverage our team's"},{"speaker":"Aaron Moncur","startTime":2912.7599999999998,"endTime":2916.5099999999998,"body":"expertise developing turnkey"},{"speaker":"Aaron Moncur","startTime":2912.7599999999998,"endTime":2916.5099999999998,"body":"equipment, custom fixtures and"},{"speaker":"Aaron Moncur","startTime":2916.54,"endTime":2920.83,"body":"automated machines and with"},{"speaker":"Aaron Moncur","startTime":2916.54,"endTime":2920.83,"body":"product design, visit us at Team"},{"speaker":"Aaron Moncur","startTime":2920.83,"endTime":2923.56,"body":"pipeline.us Thanks for listening"}]}