{"version":"1.0.0","segments":[{"speaker":"Daniel Gledhill","startTime":0.0,"endTime":4.2,"body":"I think that"},{"speaker":"Daniel Gledhill","startTime":0.0,"endTime":4.2,"body":"the thebiggest mistake that I"},{"speaker":"Daniel Gledhill","startTime":4.2,"endTime":8.82,"body":"see is, I think as we embrace a"},{"speaker":"Daniel Gledhill","startTime":4.2,"endTime":8.82,"body":"leadership role, we kind of go"},{"speaker":"Daniel Gledhill","startTime":8.82,"endTime":11.82,"body":"from that individual"},{"speaker":"Daniel Gledhill","startTime":8.82,"endTime":11.82,"body":"contributing role, or just as an"},{"speaker":"Daniel Gledhill","startTime":11.82,"endTime":15.24,"body":"engineer, as someone that likes"},{"speaker":"Daniel Gledhill","startTime":11.82,"endTime":15.24,"body":"to get things done, we feel like"},{"speaker":"Daniel Gledhill","startTime":15.24,"endTime":21.0,"body":"it's still on us to solve that"},{"speaker":"Daniel Gledhill","startTime":15.24,"endTime":21.0,"body":"problem and to make that change"},{"speaker":"Daniel Gledhill","startTime":21.0,"endTime":25.545,"body":"or it all falls on us to to have"},{"speaker":"Daniel Gledhill","startTime":21.0,"endTime":25.545,"body":"those those answers."},{"speaker":"Aaron Moncur","startTime":39.28,"endTime":43.0,"body":"Hello and welcome"},{"speaker":"Aaron Moncur","startTime":39.28,"endTime":43.0,"body":"to the being an engineer podcast"},{"speaker":"Aaron Moncur","startTime":43.18,"endTime":48.16,"body":"today, we are privileged to have"},{"speaker":"Aaron Moncur","startTime":43.18,"endTime":48.16,"body":"Danny Gledhill with us, a"},{"speaker":"Aaron Moncur","startTime":48.16,"endTime":52.645,"body":"manufacturing leader and change"},{"speaker":"Aaron Moncur","startTime":48.16,"endTime":52.645,"body":"agent in the medical device"},{"speaker":"Aaron Moncur","startTime":52.705,"endTime":56.485,"body":"industry, where he has overseen"},{"speaker":"Aaron Moncur","startTime":52.705,"endTime":56.485,"body":"multiple production areas"},{"speaker":"Aaron Moncur","startTime":56.485,"endTime":60.385,"body":"supporting transcatheter heart"},{"speaker":"Aaron Moncur","startTime":56.485,"endTime":60.385,"body":"valve delivery systems, valves"},{"speaker":"Aaron Moncur","startTime":60.385,"endTime":63.505,"body":"and accessories with a"},{"speaker":"Aaron Moncur","startTime":60.385,"endTime":63.505,"body":"background spanning chemical"},{"speaker":"Aaron Moncur","startTime":63.505,"endTime":67.945,"body":"engineering heavy industry and"},{"speaker":"Aaron Moncur","startTime":63.505,"endTime":67.945,"body":"nearly a decade in life saving"},{"speaker":"Aaron Moncur","startTime":68.185,"endTime":72.325,"body":"medical device manufacturing."},{"speaker":"Aaron Moncur","startTime":68.185,"endTime":72.325,"body":"Danny brings a rare blend of"},{"speaker":"Aaron Moncur","startTime":72.325,"endTime":75.67,"body":"technical depth, operational"},{"speaker":"Aaron Moncur","startTime":72.325,"endTime":75.67,"body":"rigor and people first"},{"speaker":"Aaron Moncur","startTime":75.67,"endTime":78.61,"body":"leadership to everything he"},{"speaker":"Aaron Moncur","startTime":75.67,"endTime":78.61,"body":"does. Danny, thank you so much"},{"speaker":"Aaron Moncur","startTime":78.61,"endTime":80.11,"body":"for being with us today."},{"speaker":"Daniel Gledhill","startTime":80.72,"endTime":82.34,"body":"Yeah, it's"},{"speaker":"Daniel Gledhill","startTime":80.72,"endTime":82.34,"body":"great to be here. Aaron Thank"},{"speaker":"Daniel Gledhill","startTime":82.34,"endTime":82.58,"body":"you."},{"speaker":"Aaron Moncur","startTime":82.69,"endTime":84.85,"body":"All right, so what"},{"speaker":"Aaron Moncur","startTime":82.69,"endTime":84.85,"body":"made you decide to become an"},{"speaker":"Aaron Moncur","startTime":84.85,"endTime":85.33,"body":"engineer?"},{"speaker":"Unknown","startTime":86.42,"endTime":88.34,"body":"Yeah, I think I took a"},{"speaker":"Unknown","startTime":86.42,"endTime":88.34,"body":"little bit of a less"},{"speaker":"Unknown","startTime":88.34,"endTime":92.24,"body":"conventional path. I think most"},{"speaker":"Unknown","startTime":88.34,"endTime":92.24,"body":"engineers I talked to felt like"},{"speaker":"Unknown","startTime":92.24,"endTime":94.76,"body":"either, you know, they had"},{"speaker":"Unknown","startTime":92.24,"endTime":94.76,"body":"someone in their family who was"},{"speaker":"Unknown","startTime":94.76,"endTime":98.72,"body":"an engineer, or someone just had"},{"speaker":"Unknown","startTime":94.76,"endTime":98.72,"body":"had kind of linked them to it. I"},{"speaker":"Unknown","startTime":98.72,"endTime":104.26,"body":"actually began my undergraduate"},{"speaker":"Unknown","startTime":98.72,"endTime":104.26,"body":"in pre med, in chemistry, and"},{"speaker":"Unknown","startTime":104.26,"endTime":108.04,"body":"was doing that path, and got,"},{"speaker":"Unknown","startTime":104.26,"endTime":108.04,"body":"you know, two to three years"},{"speaker":"Unknown","startTime":108.04,"endTime":110.56,"body":"into it, and kind of looked at"},{"speaker":"Unknown","startTime":108.04,"endTime":110.56,"body":"what the next 10 years of my"},{"speaker":"Unknown","startTime":110.56,"endTime":113.74,"body":"life were going to be like, and"},{"speaker":"Unknown","startTime":110.56,"endTime":113.74,"body":"kind of thought, Is this really"},{"speaker":"Unknown","startTime":113.8,"endTime":117.52,"body":"the path that I want to do? And"},{"speaker":"Unknown","startTime":113.8,"endTime":117.52,"body":"met with some counselors at the"},{"speaker":"Unknown","startTime":117.52,"endTime":121.38,"body":"university and looked at, okay,"},{"speaker":"Unknown","startTime":117.52,"endTime":121.38,"body":"hey, these are the classes I've"},{"speaker":"Unknown","startTime":121.38,"endTime":125.22,"body":"taken. What other options do I"},{"speaker":"Unknown","startTime":121.38,"endTime":125.22,"body":"have? And chemical engineering"},{"speaker":"Unknown","startTime":125.22,"endTime":129.12,"body":"lined up well with the chemistry"},{"speaker":"Unknown","startTime":125.22,"endTime":129.12,"body":"background that I had. And so it"},{"speaker":"Unknown","startTime":129.12,"endTime":132.36,"body":"was just kind of a switch. I"},{"speaker":"Unknown","startTime":129.12,"endTime":132.36,"body":"looked at it. I looked at, okay,"},{"speaker":"Unknown","startTime":132.36,"endTime":135.36,"body":"what are the options that I'll"},{"speaker":"Unknown","startTime":132.36,"endTime":135.36,"body":"have coming out of chemical and,"},{"speaker":"Unknown","startTime":135.48,"endTime":139.08,"body":"you know, engineering out of"},{"speaker":"Unknown","startTime":135.48,"endTime":139.08,"body":"school. And it was a very broad"},{"speaker":"Unknown","startTime":139.08,"endTime":141.44,"body":"base, because I didn't, I didn't"},{"speaker":"Unknown","startTime":139.08,"endTime":141.44,"body":"know what I wanted to do. I"},{"speaker":"Unknown","startTime":141.44,"endTime":144.86,"body":"didn't have this, you know,"},{"speaker":"Unknown","startTime":141.44,"endTime":144.86,"body":"clear path. 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I barely"},{"speaker":"Aaron Moncur","startTime":178.12,"endTime":181.44,"body":"understood what an engineer was,"},{"speaker":"Aaron Moncur","startTime":178.12,"endTime":181.44,"body":"right? I didn't have this grand"},{"speaker":"Aaron Moncur","startTime":181.44,"endTime":186.0,"body":"plan. Yeah, I think you're right"},{"speaker":"Aaron Moncur","startTime":181.44,"endTime":186.0,"body":"there. Probably a lot of us are."},{"speaker":"Aaron Moncur","startTime":186.3,"endTime":190.98,"body":"Are that way. So let's talk"},{"speaker":"Aaron Moncur","startTime":186.3,"endTime":190.98,"body":"about the the work that you've"},{"speaker":"Aaron Moncur","startTime":190.98,"endTime":193.74,"body":"done. You've led engineering"},{"speaker":"Aaron Moncur","startTime":190.98,"endTime":193.74,"body":"teams responsible for"},{"speaker":"Aaron Moncur","startTime":193.74,"endTime":197.4,"body":"transcatheter heart valves."},{"speaker":"Aaron Moncur","startTime":193.74,"endTime":197.4,"body":"First of all, tell us a little"},{"speaker":"Aaron Moncur","startTime":197.4,"endTime":200.34,"body":"bit what the heck is a"},{"speaker":"Aaron Moncur","startTime":197.4,"endTime":200.34,"body":"transcatheter heart valve. And"},{"speaker":"Aaron Moncur","startTime":200.7,"endTime":203.18,"body":"then if you could talk just a"},{"speaker":"Aaron Moncur","startTime":200.7,"endTime":203.18,"body":"little bit about, have there"},{"speaker":"Aaron Moncur","startTime":203.18,"endTime":207.14,"body":"been significant differences"},{"speaker":"Aaron Moncur","startTime":203.18,"endTime":207.14,"body":"leading teams in like patient"},{"speaker":"Aaron Moncur","startTime":207.14,"endTime":210.32,"body":"critical medical device"},{"speaker":"Aaron Moncur","startTime":207.14,"endTime":210.32,"body":"environments, versus different"},{"speaker":"Aaron Moncur","startTime":210.32,"endTime":212.66,"body":"leadership roles that you've"},{"speaker":"Aaron Moncur","startTime":210.32,"endTime":212.66,"body":"held in the past?"},{"speaker":"Daniel Gledhill","startTime":213.5,"endTime":216.26,"body":"Yeah,"},{"speaker":"Daniel Gledhill","startTime":213.5,"endTime":216.26,"body":"absolutely. I The the standard"},{"speaker":"Daniel Gledhill","startTime":216.26,"endTime":219.32,"body":"for care for heart valve"},{"speaker":"Daniel Gledhill","startTime":216.26,"endTime":219.32,"body":"replacement is open heart"},{"speaker":"Daniel Gledhill","startTime":219.32,"endTime":223.66,"body":"surgery. So you would have your"},{"speaker":"Daniel Gledhill","startTime":219.32,"endTime":223.66,"body":"your chest opened up, you would"},{"speaker":"Daniel Gledhill","startTime":223.66,"endTime":228.16,"body":"have a pacemaker, or you'd have"},{"speaker":"Daniel Gledhill","startTime":223.66,"endTime":228.16,"body":"a bypass put in, and you would"},{"speaker":"Daniel Gledhill","startTime":228.28,"endTime":233.08,"body":"stop your heart and put a new"},{"speaker":"Daniel Gledhill","startTime":228.28,"endTime":233.08,"body":"valve in place, and then, you"},{"speaker":"Daniel Gledhill","startTime":233.08,"endTime":237.4,"body":"know, close up your your chest,"},{"speaker":"Daniel Gledhill","startTime":233.08,"endTime":237.4,"body":"and there's a pretty long repair"},{"speaker":"Daniel Gledhill","startTime":237.4,"endTime":242.28,"body":"process to That. Transcatheter"},{"speaker":"Daniel Gledhill","startTime":237.4,"endTime":242.28,"body":"heart valves is probably 10 to"},{"speaker":"Daniel Gledhill","startTime":242.28,"endTime":248.1,"body":"15 years now, and it is an"},{"speaker":"Daniel Gledhill","startTime":242.28,"endTime":248.1,"body":"opportunity for a procedure"},{"speaker":"Daniel Gledhill","startTime":248.1,"endTime":252.54,"body":"where you can replace a valve in"},{"speaker":"Daniel Gledhill","startTime":248.1,"endTime":252.54,"body":"your heart without having to"},{"speaker":"Daniel Gledhill","startTime":252.54,"endTime":255.36,"body":"open up your chest. So an"},{"speaker":"Daniel Gledhill","startTime":252.54,"endTime":255.36,"body":"opportunity for you to replace"},{"speaker":"Daniel Gledhill","startTime":255.36,"endTime":259.62,"body":"your aortic valve and ultimately"},{"speaker":"Daniel Gledhill","startTime":255.36,"endTime":259.62,"body":"go home from the hospital the"},{"speaker":"Daniel Gledhill","startTime":259.62,"endTime":263.9,"body":"next day without the scars,"},{"speaker":"Daniel Gledhill","startTime":259.62,"endTime":263.9,"body":"feeling better, and so an"},{"speaker":"Daniel Gledhill","startTime":263.96,"endTime":269.0,"body":"enormous progressive step in in"},{"speaker":"Daniel Gledhill","startTime":263.96,"endTime":269.0,"body":"care for, you know, people"},{"speaker":"Daniel Gledhill","startTime":269.0,"endTime":271.46,"body":"suffering with aortic stenosis."},{"speaker":"Aaron Moncur","startTime":272.72,"endTime":275.54,"body":"That's That's"},{"speaker":"Aaron Moncur","startTime":272.72,"endTime":275.54,"body":"amazing. My dad had open heart"},{"speaker":"Aaron Moncur","startTime":275.54,"endTime":278.9,"body":"surgery back when I was in high"},{"speaker":"Aaron Moncur","startTime":275.54,"endTime":278.9,"body":"school, and I remember it being"},{"speaker":"Aaron Moncur","startTime":278.9,"endTime":288.46,"body":"a lengthy, uh, just getting over"},{"speaker":"Aaron Moncur","startTime":278.9,"endTime":288.46,"body":"the trauma of the surgery, like"},{"speaker":"Aaron Moncur","startTime":288.52,"endTime":292.06,"body":"it took him a while, right? I"},{"speaker":"Aaron Moncur","startTime":288.52,"endTime":292.06,"body":"remember visiting him in the"},{"speaker":"Aaron Moncur","startTime":292.06,"endTime":295.12,"body":"hospital, and he was going"},{"speaker":"Aaron Moncur","startTime":292.06,"endTime":295.12,"body":"through recovery, and it was, it"},{"speaker":"Aaron Moncur","startTime":295.12,"endTime":299.68,"body":"was rough. So to be able to go"},{"speaker":"Aaron Moncur","startTime":295.12,"endTime":299.68,"body":"home the next day is kind of"},{"speaker":"Aaron Moncur","startTime":299.68,"endTime":303.66,"body":"mind. Blowing How was the let's"},{"speaker":"Aaron Moncur","startTime":299.68,"endTime":303.66,"body":"just get into a couple little"},{"speaker":"Aaron Moncur","startTime":303.66,"endTime":307.38,"body":"details, because I'm curious"},{"speaker":"Aaron Moncur","startTime":303.66,"endTime":307.38,"body":"here the the trans transcatheter"},{"speaker":"Aaron Moncur","startTime":307.62,"endTime":313.86,"body":"valve procedure, is it? Is it"},{"speaker":"Aaron Moncur","startTime":307.62,"endTime":313.86,"body":"entirely done via catheter, or"},{"speaker":"Aaron Moncur","startTime":313.92,"endTime":316.56,"body":"is it laparoscopically assisted?"},{"speaker":"Daniel Gledhill","startTime":317.58,"endTime":320.34,"body":"It's entirely"},{"speaker":"Daniel Gledhill","startTime":317.58,"endTime":320.34,"body":"done via catheter. So wow, the"},{"speaker":"Daniel Gledhill","startTime":321.24,"endTime":326.48,"body":"valve is compressed down, is is"},{"speaker":"Daniel Gledhill","startTime":321.24,"endTime":326.48,"body":"entered into your your artery,"},{"speaker":"Daniel Gledhill","startTime":326.48,"endTime":330.02,"body":"and push through your femoral"},{"speaker":"Daniel Gledhill","startTime":326.48,"endTime":330.02,"body":"artery, into your heart, and"},{"speaker":"Daniel Gledhill","startTime":330.02,"endTime":335.12,"body":"then expand it into place and"},{"speaker":"Daniel Gledhill","startTime":330.02,"endTime":335.12,"body":"and so it's an enormous change,"},{"speaker":"Daniel Gledhill","startTime":335.24,"endTime":339.2,"body":"like you. My dad had to have his"},{"speaker":"Daniel Gledhill","startTime":335.24,"endTime":339.2,"body":"aortic valve replaced, and his"},{"speaker":"Daniel Gledhill","startTime":339.2,"endTime":342.88,"body":"was replaced probably 15 years"},{"speaker":"Daniel Gledhill","startTime":339.2,"endTime":342.88,"body":"ago now. But I think the"},{"speaker":"Daniel Gledhill","startTime":342.88,"endTime":345.76,"body":"conversation with him about,"},{"speaker":"Daniel Gledhill","startTime":342.88,"endTime":345.76,"body":"hey, when that wears out and you"},{"speaker":"Daniel Gledhill","startTime":345.76,"endTime":349.18,"body":"need to get that replaced, you"},{"speaker":"Daniel Gledhill","startTime":345.76,"endTime":349.18,"body":"no longer have to go through"},{"speaker":"Daniel Gledhill","startTime":349.18,"endTime":354.52,"body":"what you went through. And for"},{"speaker":"Daniel Gledhill","startTime":349.18,"endTime":354.52,"body":"him, it's just yeah, I was, you"},{"speaker":"Daniel Gledhill","startTime":354.52,"endTime":357.04,"body":"know, in his words, was, I'm not"},{"speaker":"Daniel Gledhill","startTime":354.52,"endTime":357.04,"body":"sure if I want to do that again"},{"speaker":"Daniel Gledhill","startTime":357.28,"endTime":361.92,"body":"to now, you know, being able to"},{"speaker":"Daniel Gledhill","startTime":357.28,"endTime":361.92,"body":"go in and have it done in such a"},{"speaker":"Daniel Gledhill","startTime":361.92,"endTime":365.82,"body":"less invested, invasive ways, is"},{"speaker":"Daniel Gledhill","startTime":361.92,"endTime":365.82,"body":"really, you know what"},{"speaker":"Daniel Gledhill","startTime":365.88,"endTime":369.0,"body":"engineering in the med device"},{"speaker":"Daniel Gledhill","startTime":365.88,"endTime":369.0,"body":"Spaces has been able to provide"},{"speaker":"Daniel Gledhill","startTime":369.0,"endTime":374.04,"body":"to to the market and to the care"},{"speaker":"Daniel Gledhill","startTime":369.0,"endTime":374.04,"body":"of of humans."},{"speaker":"Aaron Moncur","startTime":374.219,"endTime":376.259,"body":"That's so"},{"speaker":"Aaron Moncur","startTime":374.219,"endTime":376.259,"body":"incredible, just incredible,"},{"speaker":"Aaron Moncur","startTime":376.259,"endTime":381.079,"body":"that such a sophisticated"},{"speaker":"Aaron Moncur","startTime":376.259,"endTime":381.079,"body":"procedure can be done entirely"},{"speaker":"Aaron Moncur","startTime":381.079,"endTime":385.039,"body":"via catheter, without any"},{"speaker":"Aaron Moncur","startTime":381.079,"endTime":385.039,"body":"laparoscopic or otherwise"},{"speaker":"Aaron Moncur","startTime":385.399,"endTime":392.779,"body":"supplements. 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Have there been"},{"speaker":"Aaron Moncur","startTime":397.699,"endTime":403.119,"body":"significant differences in terms"},{"speaker":"Aaron Moncur","startTime":397.699,"endTime":403.119,"body":"of like leadership style or"},{"speaker":"Aaron Moncur","startTime":403.119,"endTime":408.039,"body":"behaviors when you're leading a"},{"speaker":"Aaron Moncur","startTime":403.119,"endTime":408.039,"body":"team that's regulated so heavy,"},{"speaker":"Aaron Moncur","startTime":408.099,"endTime":412.239,"body":"heavily versus, you know, other"},{"speaker":"Aaron Moncur","startTime":408.099,"endTime":412.239,"body":"engineering environments where"},{"speaker":"Aaron Moncur","startTime":412.239,"endTime":414.459,"body":"there's really no regulation to"},{"speaker":"Aaron Moncur","startTime":412.239,"endTime":414.459,"body":"speak of."},{"speaker":"Unknown","startTime":415.54,"endTime":419.32,"body":"I think the basis of"},{"speaker":"Unknown","startTime":415.54,"endTime":419.32,"body":"leadership and motivating"},{"speaker":"Unknown","startTime":419.32,"endTime":422.88,"body":"engineers is the same across"},{"speaker":"Unknown","startTime":419.32,"endTime":422.88,"body":"industries. But I think one of"},{"speaker":"Unknown","startTime":422.88,"endTime":426.78,"body":"the big changes, or lenses that"},{"speaker":"Unknown","startTime":422.88,"endTime":426.78,"body":"you have to put on is really"},{"speaker":"Unknown","startTime":426.78,"endTime":429.96,"body":"understanding what those"},{"speaker":"Unknown","startTime":426.78,"endTime":429.96,"body":"boundaries are that you're"},{"speaker":"Unknown","startTime":429.96,"endTime":433.38,"body":"working through, is really"},{"speaker":"Unknown","startTime":429.96,"endTime":433.38,"body":"understand what went into this"},{"speaker":"Unknown","startTime":433.38,"endTime":437.52,"body":"validation. Why was it done this"},{"speaker":"Unknown","startTime":433.38,"endTime":437.52,"body":"way? What are the regulatory"},{"speaker":"Unknown","startTime":437.52,"endTime":441.98,"body":"requirements? What are the"},{"speaker":"Unknown","startTime":437.52,"endTime":441.98,"body":"patient requirements and the"},{"speaker":"Unknown","startTime":441.98,"endTime":445.4,"body":"design requirements for this."},{"speaker":"Unknown","startTime":441.98,"endTime":445.4,"body":"And if you can put those pieces"},{"speaker":"Unknown","startTime":445.4,"endTime":449.66,"body":"together and understand that"},{"speaker":"Unknown","startTime":445.4,"endTime":449.66,"body":"picture as an engineer, then you"},{"speaker":"Unknown","startTime":449.66,"endTime":452.96,"body":"can be creative and understand,"},{"speaker":"Unknown","startTime":449.66,"endTime":452.96,"body":"how can I work within this space"},{"speaker":"Unknown","startTime":452.96,"endTime":457.04,"body":"to make changes, make"},{"speaker":"Unknown","startTime":452.96,"endTime":457.04,"body":"improvements. And so I think"},{"speaker":"Unknown","startTime":457.04,"endTime":460.16,"body":"that's the biggest change, is"},{"speaker":"Unknown","startTime":457.04,"endTime":460.16,"body":"just understanding the field"},{"speaker":"Unknown","startTime":460.16,"endTime":464.14,"body":"that you're playing in and and"},{"speaker":"Unknown","startTime":460.16,"endTime":464.14,"body":"how you can make and think like"},{"speaker":"Unknown","startTime":464.14,"endTime":465.82,"body":"an engineer within that space."},{"speaker":"Aaron Moncur","startTime":466.6,"endTime":469.24,"body":"Let me dig a"},{"speaker":"Aaron Moncur","startTime":466.6,"endTime":469.24,"body":"little bit deeper on that point."},{"speaker":"Aaron Moncur","startTime":469.24,"endTime":472.96,"body":"So if I put myself into the"},{"speaker":"Aaron Moncur","startTime":469.24,"endTime":472.96,"body":"shoes of a medical device"},{"speaker":"Aaron Moncur","startTime":472.96,"endTime":476.38,"body":"engineer, and I realized that"},{"speaker":"Aaron Moncur","startTime":472.96,"endTime":476.38,"body":"the devices I'm developing could"},{"speaker":"Aaron Moncur","startTime":476.38,"endTime":479.14,"body":"be used to save someone's life,"},{"speaker":"Aaron Moncur","startTime":476.38,"endTime":479.14,"body":"and if I do a poor job"},{"speaker":"Aaron Moncur","startTime":479.14,"endTime":481.74,"body":"developing this device, well,"},{"speaker":"Aaron Moncur","startTime":479.14,"endTime":481.74,"body":"hopefully that gets caught with"},{"speaker":"Aaron Moncur","startTime":481.8,"endTime":484.44,"body":"all the, you know, the"},{"speaker":"Aaron Moncur","startTime":481.8,"endTime":484.44,"body":"procedures and regulations that"},{"speaker":"Aaron Moncur","startTime":484.44,"endTime":487.2,"body":"are in place for good reason,"},{"speaker":"Aaron Moncur","startTime":484.44,"endTime":487.2,"body":"but let's say something slips by"},{"speaker":"Aaron Moncur","startTime":487.26,"endTime":490.2,"body":"that could be, you know, life"},{"speaker":"Aaron Moncur","startTime":487.26,"endTime":490.2,"body":"threatening to a patient, right?"},{"speaker":"Aaron Moncur","startTime":490.2,"endTime":495.48,"body":"If a faulty device is used, Have"},{"speaker":"Aaron Moncur","startTime":490.2,"endTime":495.48,"body":"you have you seen engineers"},{"speaker":"Aaron Moncur","startTime":495.48,"endTime":503.78,"body":"maybe get into analysis"},{"speaker":"Aaron Moncur","startTime":495.48,"endTime":503.78,"body":"paralysis or or just be so"},{"speaker":"Aaron Moncur","startTime":503.84,"endTime":507.8,"body":"worried that a device they"},{"speaker":"Aaron Moncur","startTime":503.84,"endTime":507.8,"body":"produce is going to lead to a"},{"speaker":"Aaron Moncur","startTime":507.8,"endTime":512.9,"body":"poor outcome that their their"},{"speaker":"Aaron Moncur","startTime":507.8,"endTime":512.9,"body":"creative assets freeze up. And,"},{"speaker":"Aaron Moncur","startTime":512.96,"endTime":518.54,"body":"you know, they they're not."},{"speaker":"Aaron Moncur","startTime":512.96,"endTime":518.54,"body":"They're maybe thinking more from"},{"speaker":"Aaron Moncur","startTime":518.54,"endTime":523.36,"body":"a place of fear than than"},{"speaker":"Aaron Moncur","startTime":518.54,"endTime":523.36,"body":"creativity. Is that ever"},{"speaker":"Aaron Moncur","startTime":523.42,"endTime":525.88,"body":"something that you encounter?"},{"speaker":"Aaron Moncur","startTime":523.42,"endTime":525.88,"body":"And if so, how do you, how do"},{"speaker":"Aaron Moncur","startTime":525.88,"endTime":528.1,"body":"you coach engineers out of that?"},{"speaker":"Unknown","startTime":528.76,"endTime":531.04,"body":"Yeah, I don't know"},{"speaker":"Unknown","startTime":528.76,"endTime":531.04,"body":"that. It's as much the fear. I"},{"speaker":"Unknown","startTime":531.04,"endTime":533.5,"body":"think maybe sometimes you'll see"},{"speaker":"Unknown","startTime":531.04,"endTime":533.5,"body":"that from a frontline"},{"speaker":"Unknown","startTime":533.74,"endTime":536.8,"body":"professional, someone who's"},{"speaker":"Unknown","startTime":533.74,"endTime":536.8,"body":"actually hands on building the"},{"speaker":"Unknown","startTime":536.8,"endTime":540.18,"body":"device of, Oh, what if I do this"},{"speaker":"Unknown","startTime":536.8,"endTime":540.18,"body":"wrong? Really, on the on the"},{"speaker":"Unknown","startTime":540.18,"endTime":544.62,"body":"engineering aspect. It's, you"},{"speaker":"Unknown","startTime":540.18,"endTime":544.62,"body":"know, do do Am I understanding"},{"speaker":"Unknown","startTime":544.68,"endTime":548.52,"body":"all the potential impacts of a"},{"speaker":"Unknown","startTime":544.68,"endTime":548.52,"body":"change that I'm looking to make?"},{"speaker":"Unknown","startTime":548.76,"endTime":551.88,"body":"And I think that's where maybe"},{"speaker":"Unknown","startTime":548.76,"endTime":551.88,"body":"some of that fear or trepidation"},{"speaker":"Unknown","startTime":551.88,"endTime":555.78,"body":"comes into play, because, hey, I"},{"speaker":"Unknown","startTime":551.88,"endTime":555.78,"body":"know what we did in the past to"},{"speaker":"Unknown","startTime":555.78,"endTime":561.08,"body":"say that this valve or this"},{"speaker":"Unknown","startTime":555.78,"endTime":561.08,"body":"device was okay to use, but I'm"},{"speaker":"Unknown","startTime":561.08,"endTime":563.72,"body":"looking to make this change. How"},{"speaker":"Unknown","startTime":561.08,"endTime":563.72,"body":"do I know that I've checked all"},{"speaker":"Unknown","startTime":563.72,"endTime":567.5,"body":"the boxes to make sure that it,"},{"speaker":"Unknown","startTime":563.72,"endTime":567.5,"body":"you know, is is fully going to"},{"speaker":"Unknown","startTime":567.68,"endTime":570.74,"body":"function for our patients the"},{"speaker":"Unknown","startTime":567.68,"endTime":570.74,"body":"way that the design was"},{"speaker":"Unknown","startTime":570.74,"endTime":573.86,"body":"impacted. And I think that's"},{"speaker":"Unknown","startTime":570.74,"endTime":573.86,"body":"where we really try and connect"},{"speaker":"Unknown","startTime":573.86,"endTime":578.12,"body":"the r, d groups, the process,"},{"speaker":"Unknown","startTime":573.86,"endTime":578.12,"body":"design groups, our regulatory"},{"speaker":"Unknown","startTime":578.18,"endTime":582.22,"body":"groups, to really pull all those"},{"speaker":"Unknown","startTime":578.18,"endTime":582.22,"body":"different aspects in to really"},{"speaker":"Unknown","startTime":582.22,"endTime":585.52,"body":"kind of look at it from those"},{"speaker":"Unknown","startTime":582.22,"endTime":585.52,"body":"different aspects to get that"},{"speaker":"Unknown","startTime":585.52,"endTime":589.06,"body":"confirmation. And you know, you"},{"speaker":"Unknown","startTime":585.52,"endTime":589.06,"body":"don't, you don't need all of"},{"speaker":"Unknown","startTime":589.06,"endTime":592.6,"body":"that just to do a test, to do a"},{"speaker":"Unknown","startTime":589.06,"endTime":592.6,"body":"trial. And so I think it's,"},{"speaker":"Unknown","startTime":592.66,"endTime":595.66,"body":"it's, you almost have to be even"},{"speaker":"Unknown","startTime":592.66,"endTime":595.66,"body":"more creative, because the"},{"speaker":"Unknown","startTime":595.66,"endTime":599.44,"body":"simple, straightforward way of"},{"speaker":"Unknown","startTime":595.66,"endTime":599.44,"body":"testing this maybe doesn't work."},{"speaker":"Unknown","startTime":599.44,"endTime":603.3,"body":"Or. Uh, maybe you can't"},{"speaker":"Unknown","startTime":599.44,"endTime":603.3,"body":"implement it in the easiest way."},{"speaker":"Unknown","startTime":603.3,"endTime":606.96,"body":"You actually have to get more"},{"speaker":"Unknown","startTime":603.3,"endTime":606.96,"body":"creative for how can I continue"},{"speaker":"Unknown","startTime":606.96,"endTime":611.16,"body":"to move and challenge the"},{"speaker":"Unknown","startTime":606.96,"endTime":611.16,"body":"boundaries within the industry?"},{"speaker":"Aaron Moncur","startTime":613.2,"endTime":615.66,"body":"Any examples that"},{"speaker":"Aaron Moncur","startTime":613.2,"endTime":615.66,"body":"come to mind, and if not, that's"},{"speaker":"Aaron Moncur","startTime":615.66,"endTime":619.86,"body":"fine, of of situations where or"},{"speaker":"Aaron Moncur","startTime":615.66,"endTime":619.86,"body":"stories where, like your your"},{"speaker":"Aaron Moncur","startTime":619.86,"endTime":623.78,"body":"team, had to get more creative"},{"speaker":"Aaron Moncur","startTime":619.86,"endTime":623.78,"body":"because of exactly what you said"},{"speaker":"Aaron Moncur","startTime":623.78,"endTime":626.0,"body":"and like how that evolved. What"},{"speaker":"Aaron Moncur","startTime":623.78,"endTime":626.0,"body":"happened?"},{"speaker":"Aaron Moncur","startTime":674.9100000000001,"endTime":677.8499999999999,"body":"Have you ever built a test"},{"speaker":"Aaron Moncur","startTime":674.9100000000001,"endTime":677.8499999999999,"body":"fixture that didn't work well?"},{"speaker":"Aaron Moncur","startTime":678.21,"endTime":681.99,"body":"Most engineers have, usually"},{"speaker":"Aaron Moncur","startTime":678.21,"endTime":681.99,"body":"because of hidden pitfalls you"},{"speaker":"Aaron Moncur","startTime":681.99,"endTime":685.0699999999999,"body":"wouldn't know to look for if you"},{"speaker":"Aaron Moncur","startTime":681.99,"endTime":685.0699999999999,"body":"don't design fixtures all day."},{"speaker":"Aaron Moncur","startTime":685.4300000000001,"endTime":688.8499999999999,"body":"After watching this happen for"},{"speaker":"Aaron Moncur","startTime":685.4300000000001,"endTime":688.8499999999999,"body":"years, we built a simple five"},{"speaker":"Aaron Moncur","startTime":688.8499999999999,"endTime":692.51,"body":"step framework that gets"},{"speaker":"Aaron Moncur","startTime":688.8499999999999,"endTime":692.51,"body":"fixtures right the first time,"},{"speaker":"Aaron Moncur","startTime":692.8699999999999,"endTime":696.5899999999999,"body":"and we packaged it in a free"},{"speaker":"Aaron Moncur","startTime":692.8699999999999,"endTime":696.5899999999999,"body":"guide called The Essential Guide"},{"speaker":"Aaron Moncur","startTime":696.5899999999999,"endTime":700.4300000000001,"body":"to designing test fixtures. If"},{"speaker":"Aaron Moncur","startTime":696.5899999999999,"endTime":700.4300000000001,"body":"you want more accurate,"},{"speaker":"Aaron Moncur","startTime":700.4300000000001,"endTime":704.1099999999999,"body":"repeatable data and fewer"},{"speaker":"Aaron Moncur","startTime":700.4300000000001,"endTime":704.1099999999999,"body":"redesigns, click the link in the"},{"speaker":"Aaron Moncur","startTime":704.1099999999999,"endTime":708.01,"body":"show notes to grab the guide,"},{"speaker":"Aaron Moncur","startTime":704.1099999999999,"endTime":708.01,"body":"get it, steal the framework and"},{"speaker":"Aaron Moncur","startTime":708.01,"endTime":709.8699999999999,"body":"level up your fixture game."},{"speaker":"Daniel Gledhill","startTime":713.8299999999999,"endTime":717.49,"body":"Yeah, I think"},{"speaker":"Daniel Gledhill","startTime":713.8299999999999,"endTime":717.49,"body":"looking at a lot of the progress"},{"speaker":"Daniel Gledhill","startTime":717.49,"endTime":723.49,"body":"that that we made is looking at,"},{"speaker":"Daniel Gledhill","startTime":717.49,"endTime":723.49,"body":"okay, hey, this is where we want"},{"speaker":"Daniel Gledhill","startTime":723.49,"endTime":727.71,"body":"to go with you know, we're going"},{"speaker":"Daniel Gledhill","startTime":723.49,"endTime":727.71,"body":"to this. This device is already"},{"speaker":"Daniel Gledhill","startTime":727.71,"endTime":732.6300000000001,"body":"commercial, and now we're"},{"speaker":"Daniel Gledhill","startTime":727.71,"endTime":732.6300000000001,"body":"realizing that the the process"},{"speaker":"Daniel Gledhill","startTime":732.6300000000001,"endTime":736.8299999999999,"body":"that we're we're making this on"},{"speaker":"Daniel Gledhill","startTime":732.6300000000001,"endTime":736.8299999999999,"body":"is not sustainable long term,"},{"speaker":"Daniel Gledhill","startTime":737.55,"endTime":740.97,"body":"either due to cost, due to, you"},{"speaker":"Daniel Gledhill","startTime":737.55,"endTime":740.97,"body":"know, shift in supply chain, or"},{"speaker":"Daniel Gledhill","startTime":740.97,"endTime":744.77,"body":"whatever it is. And now having"},{"speaker":"Daniel Gledhill","startTime":740.97,"endTime":744.77,"body":"to look at, okay, what? What"},{"speaker":"Daniel Gledhill","startTime":744.77,"endTime":749.9300000000001,"body":"options do do we have, whether"},{"speaker":"Daniel Gledhill","startTime":744.77,"endTime":749.9300000000001,"body":"it's a complete revalidation or,"},{"speaker":"Daniel Gledhill","startTime":750.3499999999999,"endTime":753.71,"body":"you know, hey, is there a"},{"speaker":"Daniel Gledhill","startTime":750.3499999999999,"endTime":753.71,"body":"simpler way for us to, you know,"},{"speaker":"Daniel Gledhill","startTime":753.71,"endTime":757.19,"body":"stay within our current"},{"speaker":"Daniel Gledhill","startTime":753.71,"endTime":757.19,"body":"validation umbrella, but still"},{"speaker":"Daniel Gledhill","startTime":757.19,"endTime":759.71,"body":"make this change? And I think"},{"speaker":"Daniel Gledhill","startTime":757.19,"endTime":759.71,"body":"that's where our teams have"},{"speaker":"Daniel Gledhill","startTime":759.71,"endTime":763.25,"body":"really been creative to try and"},{"speaker":"Daniel Gledhill","startTime":759.71,"endTime":763.25,"body":"come up with, hey, rather than"},{"speaker":"Daniel Gledhill","startTime":763.25,"endTime":766.75,"body":"us having a two year span where"},{"speaker":"Daniel Gledhill","startTime":763.25,"endTime":766.75,"body":"we're going through validations"},{"speaker":"Daniel Gledhill","startTime":766.75,"endTime":770.8299999999999,"body":"and relaunching this product."},{"speaker":"Daniel Gledhill","startTime":766.75,"endTime":770.8299999999999,"body":"Can we tweak the equipment? Can"},{"speaker":"Daniel Gledhill","startTime":770.8299999999999,"endTime":774.6099999999999,"body":"we look at bringing in an"},{"speaker":"Daniel Gledhill","startTime":770.8299999999999,"endTime":774.6099999999999,"body":"alternate vendor or a like,"},{"speaker":"Daniel Gledhill","startTime":774.6099999999999,"endTime":777.25,"body":"doing a like for like"},{"speaker":"Daniel Gledhill","startTime":774.6099999999999,"endTime":777.25,"body":"comparison, so that we can"},{"speaker":"Daniel Gledhill","startTime":777.49,"endTime":781.9300000000001,"body":"continue to build and supply our"},{"speaker":"Daniel Gledhill","startTime":777.49,"endTime":781.9300000000001,"body":"patients with these devices, but"},{"speaker":"Daniel Gledhill","startTime":781.9300000000001,"endTime":784.71,"body":"not have to go all the way back"},{"speaker":"Daniel Gledhill","startTime":781.9300000000001,"endTime":784.71,"body":"to the drawing board? And I"},{"speaker":"Daniel Gledhill","startTime":784.71,"endTime":787.77,"body":"think that's something that our"},{"speaker":"Daniel Gledhill","startTime":784.71,"endTime":787.77,"body":"teams have done multiple times"},{"speaker":"Daniel Gledhill","startTime":787.77,"endTime":792.69,"body":"to be able to continue to"},{"speaker":"Daniel Gledhill","startTime":787.77,"endTime":792.69,"body":"support the market and continue"},{"speaker":"Daniel Gledhill","startTime":792.69,"endTime":793.8299999999999,"body":"to build these devices."},{"speaker":"Aaron Moncur","startTime":794.009,"endTime":797.1890000000001,"body":"Yeah, that makes"},{"speaker":"Aaron Moncur","startTime":794.009,"endTime":797.1890000000001,"body":"sense. Let's talk a little bit"},{"speaker":"Aaron Moncur","startTime":797.1890000000001,"endTime":801.2090000000001,"body":"about scaling a medical device."},{"speaker":"Aaron Moncur","startTime":797.1890000000001,"endTime":801.2090000000001,"body":"Now, building a prototype is"},{"speaker":"Aaron Moncur","startTime":801.2090000000001,"endTime":806.029,"body":"much different than"},{"speaker":"Aaron Moncur","startTime":801.2090000000001,"endTime":806.029,"body":"manufacturing in high volume"},{"speaker":"Aaron Moncur","startTime":806.029,"endTime":809.569,"body":"production, right? Eventually"},{"speaker":"Aaron Moncur","startTime":806.029,"endTime":809.569,"body":"you can get a prototype to work"},{"speaker":"Aaron Moncur","startTime":809.6289999999999,"endTime":812.989,"body":"enough tweaking and fiddling and"},{"speaker":"Aaron Moncur","startTime":809.6289999999999,"endTime":812.989,"body":"you have something that does"},{"speaker":"Aaron Moncur","startTime":812.989,"endTime":816.6489999999999,"body":"what it's supposed to do in"},{"speaker":"Aaron Moncur","startTime":812.989,"endTime":816.6489999999999,"body":"production. That's obviously"},{"speaker":"Aaron Moncur","startTime":816.7090000000001,"endTime":821.509,"body":"ultimately you get there as"},{"speaker":"Aaron Moncur","startTime":816.7090000000001,"endTime":821.509,"body":"well. But an engineer can't sit"},{"speaker":"Aaron Moncur","startTime":821.509,"endTime":825.249,"body":"there and tweak and fiddle with"},{"speaker":"Aaron Moncur","startTime":821.509,"endTime":825.249,"body":"production device over and over"},{"speaker":"Aaron Moncur","startTime":825.249,"endTime":828.069,"body":"and over. So what? What are some"},{"speaker":"Aaron Moncur","startTime":825.249,"endTime":828.069,"body":"lessons that you've learned"},{"speaker":"Aaron Moncur","startTime":828.069,"endTime":833.049,"body":"about going from prototype to to"},{"speaker":"Aaron Moncur","startTime":828.069,"endTime":833.049,"body":"scaled up volume production?"},{"speaker":"Aaron Moncur","startTime":833.5889999999999,"endTime":840.069,"body":"What are some some pitfalls that"},{"speaker":"Aaron Moncur","startTime":833.5889999999999,"endTime":840.069,"body":"teams commonly run into? And how"},{"speaker":"Aaron Moncur","startTime":840.069,"endTime":843.1890000000001,"body":"have you seen teams successfully"},{"speaker":"Aaron Moncur","startTime":840.069,"endTime":843.1890000000001,"body":"navigate those pitfalls?"},{"speaker":"Daniel Gledhill","startTime":843.97,"endTime":845.9100000000001,"body":"Yeah, I'd say"},{"speaker":"Daniel Gledhill","startTime":843.97,"endTime":845.9100000000001,"body":"the number one thing that's"},{"speaker":"Daniel Gledhill","startTime":845.97,"endTime":849.45,"body":"that's gotten me, or the teams"},{"speaker":"Daniel Gledhill","startTime":845.97,"endTime":849.45,"body":"that I've worked through, is"},{"speaker":"Daniel Gledhill","startTime":850.23,"endTime":852.9300000000001,"body":"kind of eliminating what you'd"},{"speaker":"Daniel Gledhill","startTime":850.23,"endTime":852.9300000000001,"body":"call either tribal, tribal"},{"speaker":"Daniel Gledhill","startTime":852.9300000000001,"endTime":856.53,"body":"knowledge, or, I guess, gray"},{"speaker":"Daniel Gledhill","startTime":852.9300000000001,"endTime":856.53,"body":"areas within your procedures."},{"speaker":"Daniel Gledhill","startTime":856.53,"endTime":860.25,"body":"Because as if you're involved in"},{"speaker":"Daniel Gledhill","startTime":856.53,"endTime":860.25,"body":"the team that's designing this"},{"speaker":"Daniel Gledhill","startTime":860.31,"endTime":863.9300000000001,"body":"device, you have a ton of"},{"speaker":"Daniel Gledhill","startTime":860.31,"endTime":863.9300000000001,"body":"background information, and you"},{"speaker":"Daniel Gledhill","startTime":863.9300000000001,"endTime":866.1500000000001,"body":"take that background"},{"speaker":"Daniel Gledhill","startTime":863.9300000000001,"endTime":866.1500000000001,"body":"information, as you begin to"},{"speaker":"Daniel Gledhill","startTime":866.1500000000001,"endTime":870.3499999999999,"body":"create these procedures or"},{"speaker":"Daniel Gledhill","startTime":866.1500000000001,"endTime":870.3499999999999,"body":"processes, you fill in a lot of"},{"speaker":"Daniel Gledhill","startTime":870.3499999999999,"endTime":874.4300000000001,"body":"the gaps with that background"},{"speaker":"Daniel Gledhill","startTime":870.3499999999999,"endTime":874.4300000000001,"body":"information. And you don't"},{"speaker":"Daniel Gledhill","startTime":874.4300000000001,"endTime":879.4100000000001,"body":"always realize that you're, you"},{"speaker":"Daniel Gledhill","startTime":874.4300000000001,"endTime":879.4100000000001,"body":"understand it, and things make"},{"speaker":"Daniel Gledhill","startTime":879.4100000000001,"endTime":882.8299999999999,"body":"perfect sense because you're,"},{"speaker":"Daniel Gledhill","startTime":879.4100000000001,"endTime":882.8299999999999,"body":"you're connecting those gaps."},{"speaker":"Daniel Gledhill","startTime":883.0699999999999,"endTime":885.79,"body":"And I think that's why it's so"},{"speaker":"Daniel Gledhill","startTime":883.0699999999999,"endTime":885.79,"body":"important to bring you know"},{"speaker":"Daniel Gledhill","startTime":885.79,"endTime":888.25,"body":"someone with without that"},{"speaker":"Daniel Gledhill","startTime":885.79,"endTime":888.25,"body":"knowledge and with a"},{"speaker":"Daniel Gledhill","startTime":888.25,"endTime":891.97,"body":"manufacturing history into that"},{"speaker":"Daniel Gledhill","startTime":888.25,"endTime":891.97,"body":"process so they can really look"},{"speaker":"Daniel Gledhill","startTime":891.97,"endTime":894.79,"body":"at things and say, Hey, this"},{"speaker":"Daniel Gledhill","startTime":891.97,"endTime":894.79,"body":"word doesn't make sense to me,"},{"speaker":"Daniel Gledhill","startTime":894.9100000000001,"endTime":898.21,"body":"or you say to hold it like this."},{"speaker":"Daniel Gledhill","startTime":894.9100000000001,"endTime":898.21,"body":"But actually, it can be done"},{"speaker":"Daniel Gledhill","startTime":898.21,"endTime":903.25,"body":"several different ways. What way"},{"speaker":"Daniel Gledhill","startTime":898.21,"endTime":903.25,"body":"do you actually want the team to"},{"speaker":"Daniel Gledhill","startTime":903.25,"endTime":906.0899999999999,"body":"be doing this? And I think"},{"speaker":"Daniel Gledhill","startTime":903.25,"endTime":906.0899999999999,"body":"that's probably one of the"},{"speaker":"Daniel Gledhill","startTime":906.0899999999999,"endTime":909.6300000000001,"body":"biggest lessons learned is is"},{"speaker":"Daniel Gledhill","startTime":906.0899999999999,"endTime":909.6300000000001,"body":"really taking that step back in"},{"speaker":"Daniel Gledhill","startTime":909.9300000000001,"endTime":913.8299999999999,"body":"and looking at what what gaps"},{"speaker":"Daniel Gledhill","startTime":909.9300000000001,"endTime":913.8299999999999,"body":"are we filling with the"},{"speaker":"Daniel Gledhill","startTime":913.8299999999999,"endTime":916.47,"body":"knowledge, the intimate"},{"speaker":"Daniel Gledhill","startTime":913.8299999999999,"endTime":916.47,"body":"knowledge that we have from this"},{"speaker":"Daniel Gledhill","startTime":916.47,"endTime":919.77,"body":"device. And if we brought an"},{"speaker":"Daniel Gledhill","startTime":916.47,"endTime":919.77,"body":"entire new team in, an entire"},{"speaker":"Daniel Gledhill","startTime":919.77,"endTime":923.1300000000001,"body":"new team of support engineers,"},{"speaker":"Daniel Gledhill","startTime":919.77,"endTime":923.1300000000001,"body":"entire new team of frontline"},{"speaker":"Daniel Gledhill","startTime":923.1300000000001,"endTime":927.23,"body":"employees, an entirely new"},{"speaker":"Daniel Gledhill","startTime":923.1300000000001,"endTime":927.23,"body":"regulatory group would they be?"},{"speaker":"Daniel Gledhill","startTime":927.4100000000001,"endTime":931.97,"body":"Would they understand the intent"},{"speaker":"Daniel Gledhill","startTime":927.4100000000001,"endTime":931.97,"body":"as we developed and created this"},{"speaker":"Daniel Gledhill","startTime":931.97,"endTime":934.8499999999999,"body":"process? And I would say that"},{"speaker":"Daniel Gledhill","startTime":931.97,"endTime":934.8499999999999,"body":"would probably be the number one"},{"speaker":"Daniel Gledhill","startTime":934.8499999999999,"endTime":938.51,"body":"thing to really look at is, you"},{"speaker":"Daniel Gledhill","startTime":934.8499999999999,"endTime":938.51,"body":"know, have have we set up those"},{"speaker":"Daniel Gledhill","startTime":938.51,"endTime":942.5899999999999,"body":"teams for success, or are we"},{"speaker":"Daniel Gledhill","startTime":938.51,"endTime":942.5899999999999,"body":"relying on knowledge that"},{"speaker":"Daniel Gledhill","startTime":942.5899999999999,"endTime":946.03,"body":"currently is, is. Is just"},{"speaker":"Daniel Gledhill","startTime":942.5899999999999,"endTime":946.03,"body":"retained within people's history"},{"speaker":"Daniel Gledhill","startTime":946.03,"endTime":947.1099999999999,"body":"and their experience."},{"speaker":"Aaron Moncur","startTime":947.8299999999999,"endTime":950.8900000000001,"body":"Does that mostly"},{"speaker":"Aaron Moncur","startTime":947.8299999999999,"endTime":950.8900000000001,"body":"come down to robust"},{"speaker":"Aaron Moncur","startTime":951.0699999999999,"endTime":954.49,"body":"documentation? Or would you"},{"speaker":"Aaron Moncur","startTime":951.0699999999999,"endTime":954.49,"body":"describe it in another way?"},{"speaker":"Daniel Gledhill","startTime":955.75,"endTime":958.5699999999999,"body":"Yeah, I think"},{"speaker":"Daniel Gledhill","startTime":955.75,"endTime":958.5699999999999,"body":"that's a huge part of it. And in"},{"speaker":"Daniel Gledhill","startTime":958.5699999999999,"endTime":963.1300000000001,"body":"finding ways, like in a medical"},{"speaker":"Daniel Gledhill","startTime":958.5699999999999,"endTime":963.1300000000001,"body":"device procedure, you want to"},{"speaker":"Daniel Gledhill","startTime":963.49,"endTime":967.71,"body":"limit the wording that you use,"},{"speaker":"Daniel Gledhill","startTime":963.49,"endTime":967.71,"body":"but you you need it to be clear,"},{"speaker":"Daniel Gledhill","startTime":968.01,"endTime":971.01,"body":"because if, if you say someone"},{"speaker":"Daniel Gledhill","startTime":968.01,"endTime":971.01,"body":"has to hold something with their"},{"speaker":"Daniel Gledhill","startTime":971.01,"endTime":973.77,"body":"right hand, and then they hold"},{"speaker":"Daniel Gledhill","startTime":971.01,"endTime":973.77,"body":"it with their left hand, you"},{"speaker":"Daniel Gledhill","startTime":973.8299999999999,"endTime":976.5899999999999,"body":"know, ultimately, you're not"},{"speaker":"Daniel Gledhill","startTime":973.8299999999999,"endTime":976.5899999999999,"body":"following your procedures. And"},{"speaker":"Daniel Gledhill","startTime":976.5899999999999,"endTime":980.0699999999999,"body":"and you have a potential for a"},{"speaker":"Daniel Gledhill","startTime":976.5899999999999,"endTime":980.0699999999999,"body":"non conformance. And so you want"},{"speaker":"Daniel Gledhill","startTime":980.0699999999999,"endTime":983.6700000000001,"body":"to be as you know. You want to"},{"speaker":"Daniel Gledhill","startTime":980.0699999999999,"endTime":983.6700000000001,"body":"make sure that you document the"},{"speaker":"Daniel Gledhill","startTime":983.6700000000001,"endTime":987.1700000000001,"body":"things that are critical. And so"},{"speaker":"Daniel Gledhill","startTime":983.6700000000001,"endTime":987.1700000000001,"body":"as you go through that process,"},{"speaker":"Daniel Gledhill","startTime":987.23,"endTime":991.3699999999999,"body":"I think that's where you really"},{"speaker":"Daniel Gledhill","startTime":987.23,"endTime":991.3699999999999,"body":"can can dive in and understand,"},{"speaker":"Daniel Gledhill","startTime":991.3699999999999,"endTime":994.3699999999999,"body":"hey, what are the three or four"},{"speaker":"Daniel Gledhill","startTime":991.3699999999999,"endTime":994.3699999999999,"body":"different ways that someone"},{"speaker":"Daniel Gledhill","startTime":994.3699999999999,"endTime":997.4300000000001,"body":"could potentially interpret"},{"speaker":"Daniel Gledhill","startTime":994.3699999999999,"endTime":997.4300000000001,"body":"this? And are all of those ways"},{"speaker":"Daniel Gledhill","startTime":997.4300000000001,"endTime":1000.97,"body":"okay? If they are, then I think"},{"speaker":"Daniel Gledhill","startTime":997.4300000000001,"endTime":1000.97,"body":"we're okay with the way we've"},{"speaker":"Daniel Gledhill","startTime":1000.97,"endTime":1004.05,"body":"worded this. But if there's two"},{"speaker":"Daniel Gledhill","startTime":1000.97,"endTime":1004.05,"body":"or three different ways, like,"},{"speaker":"Daniel Gledhill","startTime":1004.05,"endTime":1007.29,"body":"No, we really don't want someone"},{"speaker":"Daniel Gledhill","startTime":1004.05,"endTime":1007.29,"body":"doing it that way, that we need"},{"speaker":"Daniel Gledhill","startTime":1007.29,"endTime":1010.47,"body":"to change the wording to"},{"speaker":"Daniel Gledhill","startTime":1007.29,"endTime":1010.47,"body":"understand that. And you're not"},{"speaker":"Daniel Gledhill","startTime":1010.47,"endTime":1013.5899999999999,"body":"going to get everything. And"},{"speaker":"Daniel Gledhill","startTime":1010.47,"endTime":1013.5899999999999,"body":"that's why you know documenting,"},{"speaker":"Daniel Gledhill","startTime":1013.5899999999999,"endTime":1017.73,"body":"you know within that the why"},{"speaker":"Daniel Gledhill","startTime":1013.5899999999999,"endTime":1017.73,"body":"behind the changes that you're"},{"speaker":"Daniel Gledhill","startTime":1017.73,"endTime":1020.8499999999999,"body":"making. I think it's not"},{"speaker":"Daniel Gledhill","startTime":1017.73,"endTime":1020.8499999999999,"body":"uncommon for someone on the"},{"speaker":"Daniel Gledhill","startTime":1020.8499999999999,"endTime":1025.19,"body":"commercial side to look back and"},{"speaker":"Daniel Gledhill","startTime":1020.8499999999999,"endTime":1025.19,"body":"see the history of something"},{"speaker":"Daniel Gledhill","startTime":1025.19,"endTime":1029.57,"body":"changing, and the documentation"},{"speaker":"Daniel Gledhill","startTime":1025.19,"endTime":1029.57,"body":"for why that was changed or what"},{"speaker":"Daniel Gledhill","startTime":1029.57,"endTime":1034.49,"body":"led to it is is not enough for"},{"speaker":"Daniel Gledhill","startTime":1029.57,"endTime":1034.49,"body":"someone without that background"},{"speaker":"Daniel Gledhill","startTime":1034.49,"endTime":1037.85,"body":"or that history to really"},{"speaker":"Daniel Gledhill","startTime":1034.49,"endTime":1037.85,"body":"understand that. So improving"},{"speaker":"Daniel Gledhill","startTime":1037.85,"endTime":1042.11,"body":"the the process, and making sure"},{"speaker":"Daniel Gledhill","startTime":1037.85,"endTime":1042.11,"body":"that the critical things, if it"},{"speaker":"Daniel Gledhill","startTime":1042.11,"endTime":1046.27,"body":"needs to be done this way, that"},{"speaker":"Daniel Gledhill","startTime":1042.11,"endTime":1046.27,"body":"it's called out, and then the"},{"speaker":"Daniel Gledhill","startTime":1046.27,"endTime":1049.69,"body":"background information as to the"},{"speaker":"Daniel Gledhill","startTime":1046.27,"endTime":1049.69,"body":"why, what have we learned? How"},{"speaker":"Daniel Gledhill","startTime":1049.69,"endTime":1052.87,"body":"did we learn it, and making sure"},{"speaker":"Daniel Gledhill","startTime":1049.69,"endTime":1052.87,"body":"that that's following the"},{"speaker":"Daniel Gledhill","startTime":1053.29,"endTime":1056.11,"body":"documentation along with the"},{"speaker":"Daniel Gledhill","startTime":1053.29,"endTime":1056.11,"body":"process, so that the teams have"},{"speaker":"Daniel Gledhill","startTime":1056.11,"endTime":1056.89,"body":"access to it"},{"speaker":"Aaron Moncur","startTime":1057.789,"endTime":1061.449,"body":"in your roles."},{"speaker":"Aaron Moncur","startTime":1057.789,"endTime":1061.449,"body":"Have you most often been an"},{"speaker":"Aaron Moncur","startTime":1061.449,"endTime":1065.129,"body":"environment where you're"},{"speaker":"Aaron Moncur","startTime":1061.449,"endTime":1065.129,"body":"vertically integrated, and your"},{"speaker":"Aaron Moncur","startTime":1065.129,"endTime":1068.6090000000002,"body":"teams internally are the ones"},{"speaker":"Aaron Moncur","startTime":1065.129,"endTime":1068.6090000000002,"body":"who are doing the production"},{"speaker":"Aaron Moncur","startTime":1068.729,"endTime":1072.449,"body":"assembly. You have operators and"},{"speaker":"Aaron Moncur","startTime":1068.729,"endTime":1072.449,"body":"technicians who are doing that"},{"speaker":"Aaron Moncur","startTime":1072.449,"endTime":1076.409,"body":"or sending it out to a contract"},{"speaker":"Aaron Moncur","startTime":1072.449,"endTime":1076.409,"body":"manufacturer."},{"speaker":"Daniel Gledhill","startTime":1077.43,"endTime":1079.3500000000001,"body":"Yeah, we do a"},{"speaker":"Daniel Gledhill","startTime":1077.43,"endTime":1079.3500000000001,"body":"lot of both. I think coming out"},{"speaker":"Daniel Gledhill","startTime":1079.3500000000001,"endTime":1082.3500000000001,"body":"of covid, we realized that there"},{"speaker":"Daniel Gledhill","startTime":1079.3500000000001,"endTime":1082.3500000000001,"body":"were key areas that we needed to"},{"speaker":"Daniel Gledhill","startTime":1082.3500000000001,"endTime":1084.95,"body":"vertically integrate, and I"},{"speaker":"Daniel Gledhill","startTime":1082.3500000000001,"endTime":1084.95,"body":"think that's been something that"},{"speaker":"Daniel Gledhill","startTime":1084.95,"endTime":1087.53,"body":"we've been working heavily on,"},{"speaker":"Daniel Gledhill","startTime":1084.95,"endTime":1087.53,"body":"and so we've been heavily"},{"speaker":"Daniel Gledhill","startTime":1087.53,"endTime":1091.91,"body":"partnering with some of our"},{"speaker":"Daniel Gledhill","startTime":1087.53,"endTime":1091.91,"body":"suppliers, but then also heavily"},{"speaker":"Daniel Gledhill","startTime":1093.53,"endTime":1096.77,"body":"investing in vertical"},{"speaker":"Daniel Gledhill","startTime":1093.53,"endTime":1096.77,"body":"integration in key areas. So a"},{"speaker":"Daniel Gledhill","startTime":1096.77,"endTime":1097.3700000000001,"body":"lot of both"},{"speaker":"Aaron Moncur","startTime":1098.27,"endTime":1100.79,"body":"any pro tips that"},{"speaker":"Aaron Moncur","startTime":1098.27,"endTime":1100.79,"body":"you can share with the audience"},{"speaker":"Aaron Moncur","startTime":1100.8500000000001,"endTime":1104.1100000000001,"body":"about how to work with a"},{"speaker":"Aaron Moncur","startTime":1100.8500000000001,"endTime":1104.1100000000001,"body":"contract manufacturer when"},{"speaker":"Aaron Moncur","startTime":1104.1100000000001,"endTime":1108.79,"body":"you're scaling up a new line,"},{"speaker":"Aaron Moncur","startTime":1104.1100000000001,"endTime":1108.79,"body":"because it's difficult either"},{"speaker":"Aaron Moncur","startTime":1108.79,"endTime":1111.6100000000001,"body":"way, right? But if you're doing"},{"speaker":"Aaron Moncur","startTime":1108.79,"endTime":1111.6100000000001,"body":"it with an internal team, you"},{"speaker":"Aaron Moncur","startTime":1111.6100000000001,"endTime":1116.53,"body":"have obviously more control and"},{"speaker":"Aaron Moncur","startTime":1111.6100000000001,"endTime":1116.53,"body":"visibility over what people are"},{"speaker":"Aaron Moncur","startTime":1116.53,"endTime":1119.5900000000001,"body":"doing, but sending it to a"},{"speaker":"Aaron Moncur","startTime":1116.53,"endTime":1119.5900000000001,"body":"contract manufacturer, that's"},{"speaker":"Aaron Moncur","startTime":1119.5900000000001,"endTime":1122.29,"body":"got to be kind of scary, right?"},{"speaker":"Aaron Moncur","startTime":1119.5900000000001,"endTime":1122.29,"body":"You're sending your baby out to"},{"speaker":"Aaron Moncur","startTime":1122.3500000000001,"endTime":1126.93,"body":"someone else and relying on them"},{"speaker":"Aaron Moncur","startTime":1122.3500000000001,"endTime":1126.93,"body":"to do it right? Any pro tips or"},{"speaker":"Aaron Moncur","startTime":1126.93,"endTime":1129.45,"body":"pieces of advice that you can"},{"speaker":"Aaron Moncur","startTime":1126.93,"endTime":1129.45,"body":"share how to do that"},{"speaker":"Aaron Moncur","startTime":1129.45,"endTime":1130.23,"body":"successfully?"},{"speaker":"Daniel Gledhill","startTime":1131.55,"endTime":1134.91,"body":"Yeah, I think"},{"speaker":"Daniel Gledhill","startTime":1131.55,"endTime":1134.91,"body":"often we give, and I can only"},{"speaker":"Daniel Gledhill","startTime":1134.91,"endTime":1138.75,"body":"speak from, from my experiences,"},{"speaker":"Daniel Gledhill","startTime":1134.91,"endTime":1138.75,"body":"but we give a manufacturer, you"},{"speaker":"Daniel Gledhill","startTime":1138.75,"endTime":1143.01,"body":"know, 50 to 75% of the"},{"speaker":"Daniel Gledhill","startTime":1138.75,"endTime":1143.01,"body":"information, and expect to get"},{"speaker":"Daniel Gledhill","startTime":1143.01,"endTime":1147.41,"body":"100% result. And I think that's"},{"speaker":"Daniel Gledhill","startTime":1143.01,"endTime":1147.41,"body":"often the piece is, are we truly"},{"speaker":"Daniel Gledhill","startTime":1147.41,"endTime":1151.19,"body":"investing in them as a partner?"},{"speaker":"Daniel Gledhill","startTime":1147.41,"endTime":1151.19,"body":"Are we, you know, committed to"},{"speaker":"Daniel Gledhill","startTime":1151.31,"endTime":1154.97,"body":"them being successful and"},{"speaker":"Daniel Gledhill","startTime":1151.31,"endTime":1154.97,"body":"helping support us? Often,"},{"speaker":"Daniel Gledhill","startTime":1154.97,"endTime":1158.75,"body":"there's a fine line between, you"},{"speaker":"Daniel Gledhill","startTime":1154.97,"endTime":1158.75,"body":"know, what you know, what IP do"},{"speaker":"Daniel Gledhill","startTime":1158.75,"endTime":1162.89,"body":"we want to share with them, what"},{"speaker":"Daniel Gledhill","startTime":1158.75,"endTime":1162.89,"body":"things do they truly need? But"},{"speaker":"Daniel Gledhill","startTime":1162.89,"endTime":1165.67,"body":"more often than not, I found"},{"speaker":"Daniel Gledhill","startTime":1162.89,"endTime":1165.67,"body":"that, you know, our suppliers"},{"speaker":"Daniel Gledhill","startTime":1165.67,"endTime":1168.49,"body":"want to do a good job and want"},{"speaker":"Daniel Gledhill","startTime":1165.67,"endTime":1168.49,"body":"to provide us with what we need,"},{"speaker":"Daniel Gledhill","startTime":1168.91,"endTime":1171.3700000000001,"body":"and maybe they're building"},{"speaker":"Daniel Gledhill","startTime":1168.91,"endTime":1171.3700000000001,"body":"things to the drawing, but we"},{"speaker":"Daniel Gledhill","startTime":1171.3700000000001,"endTime":1174.01,"body":"didn't communicate that, oh,"},{"speaker":"Daniel Gledhill","startTime":1171.3700000000001,"endTime":1174.01,"body":"we've only been, you know, using"},{"speaker":"Daniel Gledhill","startTime":1174.01,"endTime":1178.21,"body":"the upper spec of this drawing,"},{"speaker":"Daniel Gledhill","startTime":1174.01,"endTime":1178.21,"body":"or, you know, small changes like"},{"speaker":"Daniel Gledhill","startTime":1178.21,"endTime":1181.39,"body":"that. So I think if his"},{"speaker":"Daniel Gledhill","startTime":1178.21,"endTime":1181.39,"body":"understanding, hey, is this a"},{"speaker":"Daniel Gledhill","startTime":1181.39,"endTime":1184.8300000000002,"body":"supplier that we need to invest"},{"speaker":"Daniel Gledhill","startTime":1181.39,"endTime":1184.8300000000002,"body":"in as a partner and then truly"},{"speaker":"Daniel Gledhill","startTime":1184.8300000000002,"endTime":1188.55,"body":"treating them as a partner. And"},{"speaker":"Daniel Gledhill","startTime":1184.8300000000002,"endTime":1188.55,"body":"I think the times that we've"},{"speaker":"Daniel Gledhill","startTime":1188.55,"endTime":1191.67,"body":"done that, we've built really"},{"speaker":"Daniel Gledhill","startTime":1188.55,"endTime":1191.67,"body":"strong relationships where"},{"speaker":"Daniel Gledhill","startTime":1191.73,"endTime":1194.13,"body":"they've been willing to bend"},{"speaker":"Daniel Gledhill","startTime":1191.73,"endTime":1194.13,"body":"over backwards to make sure that"},{"speaker":"Daniel Gledhill","startTime":1194.13,"endTime":1197.13,"body":"we had what we need, even if it"},{"speaker":"Daniel Gledhill","startTime":1194.13,"endTime":1197.13,"body":"was, hey, we maybe didn't"},{"speaker":"Daniel Gledhill","startTime":1197.13,"endTime":1201.27,"body":"communicate well enough with you"},{"speaker":"Daniel Gledhill","startTime":1197.13,"endTime":1201.27,"body":"truly what we needed. And this"},{"speaker":"Daniel Gledhill","startTime":1201.27,"endTime":1204.23,"body":"is it's not it's your fault,"},{"speaker":"Daniel Gledhill","startTime":1201.27,"endTime":1204.23,"body":"it's our fault. It's how do we"},{"speaker":"Daniel Gledhill","startTime":1204.23,"endTime":1207.41,"body":"get through this? How do we fix"},{"speaker":"Daniel Gledhill","startTime":1204.23,"endTime":1207.41,"body":"it? And so for me, I think it's"},{"speaker":"Daniel Gledhill","startTime":1207.41,"endTime":1210.89,"body":"all about that relationship and"},{"speaker":"Daniel Gledhill","startTime":1207.41,"endTime":1210.89,"body":"investing in that relationship."},{"speaker":"Daniel Gledhill","startTime":1211.31,"endTime":1215.0900000000001,"body":"And if you do, you'll get the"},{"speaker":"Daniel Gledhill","startTime":1211.31,"endTime":1215.0900000000001,"body":"rewards of of it wonderful."},{"speaker":"Aaron Moncur","startTime":1215.21,"endTime":1219.3500000000001,"body":"Okay, let's talk"},{"speaker":"Aaron Moncur","startTime":1215.21,"endTime":1219.3500000000001,"body":"about leadership a little bit."},{"speaker":"Aaron Moncur","startTime":1220.79,"endTime":1228.19,"body":"Have you identified any any ways"},{"speaker":"Aaron Moncur","startTime":1220.79,"endTime":1228.19,"body":"to successfully help a an"},{"speaker":"Aaron Moncur","startTime":1228.31,"endTime":1231.91,"body":"individual contributor"},{"speaker":"Aaron Moncur","startTime":1228.31,"endTime":1231.91,"body":"transition from that role into a"},{"speaker":"Aaron Moncur","startTime":1231.91,"endTime":1236.47,"body":"leadership role, like, what?"},{"speaker":"Aaron Moncur","startTime":1231.91,"endTime":1236.47,"body":"What does a successful process"},{"speaker":"Aaron Moncur","startTime":1236.47,"endTime":1239.41,"body":"there look like? Obviously, it's"},{"speaker":"Aaron Moncur","startTime":1236.47,"endTime":1239.41,"body":"not an overnight process, but"},{"speaker":"Aaron Moncur","startTime":1239.41,"endTime":1241.81,"body":"there are, are there any"},{"speaker":"Aaron Moncur","startTime":1239.41,"endTime":1241.81,"body":"individual elements that that"},{"speaker":"Aaron Moncur","startTime":1241.81,"endTime":1246.0900000000001,"body":"you've seen to be. Very"},{"speaker":"Aaron Moncur","startTime":1241.81,"endTime":1246.0900000000001,"body":"effective and contribute to a"},{"speaker":"Aaron Moncur","startTime":1246.15,"endTime":1248.31,"body":"successful transition in that"},{"speaker":"Aaron Moncur","startTime":1246.15,"endTime":1248.31,"body":"area."},{"speaker":"Daniel Gledhill","startTime":1249.8700000000001,"endTime":1254.19,"body":"Yeah, I think I"},{"speaker":"Daniel Gledhill","startTime":1249.8700000000001,"endTime":1254.19,"body":"would say two things on that, as"},{"speaker":"Daniel Gledhill","startTime":1254.25,"endTime":1258.0900000000001,"body":"as a leader. I think what, what"},{"speaker":"Daniel Gledhill","startTime":1254.25,"endTime":1258.0900000000001,"body":"my role is in helping facilitate"},{"speaker":"Daniel Gledhill","startTime":1258.0900000000001,"endTime":1262.17,"body":"that is, number one, to remove"},{"speaker":"Daniel Gledhill","startTime":1258.0900000000001,"endTime":1262.17,"body":"the boundaries. So I think often"},{"speaker":"Daniel Gledhill","startTime":1262.17,"endTime":1265.13,"body":"we feel like, Hey, someone has"},{"speaker":"Daniel Gledhill","startTime":1262.17,"endTime":1265.13,"body":"to report to me, for me to be a"},{"speaker":"Daniel Gledhill","startTime":1265.13,"endTime":1269.3300000000002,"body":"leader, or for me to impact"},{"speaker":"Daniel Gledhill","startTime":1265.13,"endTime":1269.3300000000002,"body":"them. And I think working"},{"speaker":"Daniel Gledhill","startTime":1269.3300000000002,"endTime":1272.8700000000001,"body":"through and understanding that"},{"speaker":"Daniel Gledhill","startTime":1269.3300000000002,"endTime":1272.8700000000001,"body":"you're going to become a leader"},{"speaker":"Daniel Gledhill","startTime":1272.8700000000001,"endTime":1277.43,"body":"long before you have direct"},{"speaker":"Daniel Gledhill","startTime":1272.8700000000001,"endTime":1277.43,"body":"reports. And there are so many"},{"speaker":"Daniel Gledhill","startTime":1277.43,"endTime":1282.3500000000001,"body":"opportunities to lead a project,"},{"speaker":"Daniel Gledhill","startTime":1277.43,"endTime":1282.3500000000001,"body":"to lead an initiative, to lead a"},{"speaker":"Daniel Gledhill","startTime":1283.25,"endTime":1286.5700000000002,"body":"team that doesn't report to you,"},{"speaker":"Daniel Gledhill","startTime":1283.25,"endTime":1286.5700000000002,"body":"and there are so many"},{"speaker":"Daniel Gledhill","startTime":1286.5700000000002,"endTime":1289.03,"body":"opportunities to do that. There"},{"speaker":"Daniel Gledhill","startTime":1286.5700000000002,"endTime":1289.03,"body":"are so many opportunities to"},{"speaker":"Daniel Gledhill","startTime":1289.03,"endTime":1293.05,"body":"mentor, to coach, and so I think"},{"speaker":"Daniel Gledhill","startTime":1289.03,"endTime":1293.05,"body":"that for me, it was, hey, I"},{"speaker":"Daniel Gledhill","startTime":1293.05,"endTime":1296.05,"body":"don't have direct reports that I"},{"speaker":"Daniel Gledhill","startTime":1293.05,"endTime":1296.05,"body":"can give to every engineer that"},{"speaker":"Daniel Gledhill","startTime":1296.05,"endTime":1300.13,"body":"wants one. But it was about"},{"speaker":"Daniel Gledhill","startTime":1296.05,"endTime":1300.13,"body":"removing those boundaries that I"},{"speaker":"Daniel Gledhill","startTime":1300.13,"endTime":1302.77,"body":"think people just put on, just"},{"speaker":"Daniel Gledhill","startTime":1300.13,"endTime":1302.77,"body":"because that's what they've"},{"speaker":"Daniel Gledhill","startTime":1302.77,"endTime":1306.75,"body":"seen, versus understanding how"},{"speaker":"Daniel Gledhill","startTime":1302.77,"endTime":1306.75,"body":"many opportunities there are"},{"speaker":"Daniel Gledhill","startTime":1306.75,"endTime":1309.93,"body":"just within the role that"},{"speaker":"Daniel Gledhill","startTime":1306.75,"endTime":1309.93,"body":"they're in, to begin to get"},{"speaker":"Daniel Gledhill","startTime":1309.93,"endTime":1313.05,"body":"feedback, and to begin to, you"},{"speaker":"Daniel Gledhill","startTime":1309.93,"endTime":1313.05,"body":"know, receive that feedback, and"},{"speaker":"Daniel Gledhill","startTime":1313.05,"endTime":1316.23,"body":"understand, you know, what, what"},{"speaker":"Daniel Gledhill","startTime":1313.05,"endTime":1316.23,"body":"do I like about this? And what"},{"speaker":"Daniel Gledhill","startTime":1316.23,"endTime":1318.69,"body":"do I not like about this?"},{"speaker":"Daniel Gledhill","startTime":1316.23,"endTime":1318.69,"body":"Because those are probably the"},{"speaker":"Daniel Gledhill","startTime":1318.69,"endTime":1323.31,"body":"most pleasant or the most"},{"speaker":"Daniel Gledhill","startTime":1318.69,"endTime":1323.31,"body":"enjoyable facets of managing"},{"speaker":"Daniel Gledhill","startTime":1365.1799999999998,"endTime":1368.1399999999999,"body":"people. And if you don't really"},{"speaker":"Daniel Gledhill","startTime":1365.1799999999998,"endTime":1368.1399999999999,"body":"enjoy that, then you're, you're"},{"speaker":"Daniel Gledhill","startTime":1368.1399999999999,"endTime":1371.8,"body":"probably not going to enjoy the"},{"speaker":"Daniel Gledhill","startTime":1368.1399999999999,"endTime":1371.8,"body":"rest of the things that that go"},{"speaker":"Daniel Gledhill","startTime":1371.8,"endTime":1374.74,"body":"with it. So I'd say that's"},{"speaker":"Daniel Gledhill","startTime":1371.8,"endTime":1374.74,"body":"number one, is just removing"},{"speaker":"Daniel Gledhill","startTime":1374.74,"endTime":1378.34,"body":"those boundaries and then"},{"speaker":"Daniel Gledhill","startTime":1374.74,"endTime":1378.34,"body":"facilitating the opportunity."},{"speaker":"Daniel Gledhill","startTime":1378.46,"endTime":1382.6,"body":"You know, whether it's leading a"},{"speaker":"Daniel Gledhill","startTime":1378.46,"endTime":1382.6,"body":"project, whether it's aligning"},{"speaker":"Daniel Gledhill","startTime":1382.6,"endTime":1385.06,"body":"on mentorship of, Hey, these are"},{"speaker":"Daniel Gledhill","startTime":1382.6,"endTime":1385.06,"body":"some of the things that you're"},{"speaker":"Daniel Gledhill","startTime":1385.06,"endTime":1389.04,"body":"great at, and these are, this is"},{"speaker":"Daniel Gledhill","startTime":1385.06,"endTime":1389.04,"body":"needs that we have within the"},{"speaker":"Daniel Gledhill","startTime":1389.34,"endTime":1392.6399999999999,"body":"group. How do we, how do we"},{"speaker":"Daniel Gledhill","startTime":1389.34,"endTime":1392.6399999999999,"body":"drive that? I think leading"},{"speaker":"Daniel Gledhill","startTime":1392.6399999999999,"endTime":1396.12,"body":"Kaizen events was a big"},{"speaker":"Daniel Gledhill","startTime":1392.6399999999999,"endTime":1396.12,"body":"opportunity that we, we tried to"},{"speaker":"Daniel Gledhill","startTime":1396.12,"endTime":1399.36,"body":"leverage for some of our"},{"speaker":"Daniel Gledhill","startTime":1396.12,"endTime":1399.36,"body":"engineers. But I think if you"},{"speaker":"Daniel Gledhill","startTime":1399.36,"endTime":1402.6599999999999,"body":"can really focus on just"},{"speaker":"Daniel Gledhill","startTime":1399.36,"endTime":1402.6599999999999,"body":"removing those kind of mental"},{"speaker":"Daniel Gledhill","startTime":1402.6599999999999,"endTime":1406.1599999999999,"body":"boundaries that people have with"},{"speaker":"Daniel Gledhill","startTime":1402.6599999999999,"endTime":1406.1599999999999,"body":"people leadership, and then"},{"speaker":"Daniel Gledhill","startTime":1406.1599999999999,"endTime":1408.8,"body":"finding creative opportunities."},{"speaker":"Daniel Gledhill","startTime":1406.1599999999999,"endTime":1408.8,"body":"Because I would say the"},{"speaker":"Daniel Gledhill","startTime":1408.8,"endTime":1412.7,"body":"strongest individual"},{"speaker":"Daniel Gledhill","startTime":1408.8,"endTime":1412.7,"body":"contributors that, that I've"},{"speaker":"Daniel Gledhill","startTime":1412.7,"endTime":1417.5,"body":"worked with are people leaders,"},{"speaker":"Daniel Gledhill","startTime":1412.7,"endTime":1417.5,"body":"and so the the difference"},{"speaker":"Daniel Gledhill","startTime":1417.5,"endTime":1421.46,"body":"between the two is is smaller"},{"speaker":"Daniel Gledhill","startTime":1417.5,"endTime":1421.46,"body":"than, I think we often think"},{"speaker":"Daniel Gledhill","startTime":1421.46,"endTime":1424.52,"body":"that it is. It's just of whether"},{"speaker":"Daniel Gledhill","startTime":1421.46,"endTime":1424.52,"body":"you know they're dealing with"},{"speaker":"Daniel Gledhill","startTime":1424.52,"endTime":1428.08,"body":"the administrative pieces of"},{"speaker":"Daniel Gledhill","startTime":1424.52,"endTime":1428.08,"body":"being that person's direct"},{"speaker":"Daniel Gledhill","startTime":1429.1,"endTime":1430.6599999999999,"body":"support and leader?"},{"speaker":"Aaron Moncur","startTime":1431.32,"endTime":1433.06,"body":"Yeah, it's a good"},{"speaker":"Aaron Moncur","startTime":1431.32,"endTime":1433.06,"body":"point that you don't need to"},{"speaker":"Aaron Moncur","startTime":1433.06,"endTime":1437.6799999999998,"body":"have the role, title of leader,"},{"speaker":"Aaron Moncur","startTime":1433.06,"endTime":1437.6799999999998,"body":"manager, director, whatever, in"},{"speaker":"Aaron Moncur","startTime":1437.6799999999998,"endTime":1443.74,"body":"order to be a leader in a team."},{"speaker":"Aaron Moncur","startTime":1437.6799999999998,"endTime":1443.74,"body":"Yeah, absolutely. What are some"},{"speaker":"Aaron Moncur","startTime":1443.8,"endTime":1447.8999999999999,"body":"common pitfalls that you see"},{"speaker":"Aaron Moncur","startTime":1443.8,"endTime":1447.8999999999999,"body":"with new engineering leaders."},{"speaker":"Aaron Moncur","startTime":1453.4199999999998,"endTime":1457.08,"body":"Pipeline now offers procurement"},{"speaker":"Aaron Moncur","startTime":1453.4199999999998,"endTime":1457.08,"body":"of custom machined parts at"},{"speaker":"Aaron Moncur","startTime":1457.08,"endTime":1461.34,"body":"significantly lower costs"},{"speaker":"Aaron Moncur","startTime":1457.08,"endTime":1461.34,"body":"without sacrificing speed or"},{"speaker":"Aaron Moncur","startTime":1461.34,"endTime":1465.62,"body":"quality. We design and build"},{"speaker":"Aaron Moncur","startTime":1461.34,"endTime":1465.62,"body":"custom machines ourselves, so we"},{"speaker":"Aaron Moncur","startTime":1465.62,"endTime":1469.58,"body":"consume a lot of precision"},{"speaker":"Aaron Moncur","startTime":1465.62,"endTime":1469.58,"body":"machined components over the"},{"speaker":"Aaron Moncur","startTime":1469.58,"endTime":1473.84,"body":"past several years, we developed"},{"speaker":"Aaron Moncur","startTime":1469.58,"endTime":1473.84,"body":"a proven overseas supply chain"},{"speaker":"Aaron Moncur","startTime":1473.84,"endTime":1478.52,"body":"to support that work, and in"},{"speaker":"Aaron Moncur","startTime":1473.84,"endTime":1478.52,"body":"2025 we successfully piloted"},{"speaker":"Aaron Moncur","startTime":1478.58,"endTime":1482.96,"body":"that capability with select"},{"speaker":"Aaron Moncur","startTime":1478.58,"endTime":1482.96,"body":"customers. Now we're opening it"},{"speaker":"Aaron Moncur","startTime":1482.96,"endTime":1487.24,"body":"up more broadly, if you'd like"},{"speaker":"Aaron Moncur","startTime":1482.96,"endTime":1487.24,"body":"to see how our prices and lead"},{"speaker":"Aaron Moncur","startTime":1487.24,"endTime":1491.2,"body":"times compare. Send us a drawing"},{"speaker":"Aaron Moncur","startTime":1487.24,"endTime":1491.2,"body":"or two for quote, visit team"},{"speaker":"Aaron Moncur","startTime":1491.2,"endTime":1495.04,"body":"pipeline.us. Or message me"},{"speaker":"Aaron Moncur","startTime":1491.2,"endTime":1495.04,"body":"directly on LinkedIn."},{"speaker":"Daniel Gledhill","startTime":1499.3,"endTime":1503.56,"body":"Yeah, I think"},{"speaker":"Daniel Gledhill","startTime":1499.3,"endTime":1503.56,"body":"that the the biggest mistake"},{"speaker":"Daniel Gledhill","startTime":1503.56,"endTime":1507.84,"body":"that I see is, I think as we"},{"speaker":"Daniel Gledhill","startTime":1503.56,"endTime":1507.84,"body":"embrace a leadership role. We"},{"speaker":"Daniel Gledhill","startTime":1507.84,"endTime":1511.3799999999999,"body":"kind of go from that individual"},{"speaker":"Daniel Gledhill","startTime":1507.84,"endTime":1511.3799999999999,"body":"contributing role, or just as an"},{"speaker":"Daniel Gledhill","startTime":1511.3799999999999,"endTime":1514.8,"body":"engineer, as someone that likes"},{"speaker":"Daniel Gledhill","startTime":1511.3799999999999,"endTime":1514.8,"body":"to get things done, we feel like"},{"speaker":"Daniel Gledhill","startTime":1514.8,"endTime":1520.56,"body":"it's still on us to solve that"},{"speaker":"Daniel Gledhill","startTime":1514.8,"endTime":1520.56,"body":"problem and to make that change,"},{"speaker":"Daniel Gledhill","startTime":1520.62,"endTime":1526.28,"body":"or it all falls on us to to have"},{"speaker":"Daniel Gledhill","startTime":1520.62,"endTime":1526.28,"body":"those those answers. And I know"},{"speaker":"Daniel Gledhill","startTime":1526.28,"endTime":1529.82,"body":"I did that. I still sometimes do"},{"speaker":"Daniel Gledhill","startTime":1526.28,"endTime":1529.82,"body":"that, and I think that's"},{"speaker":"Daniel Gledhill","startTime":1529.82,"endTime":1532.8799999999999,"body":"probably the biggest, the"},{"speaker":"Daniel Gledhill","startTime":1529.82,"endTime":1532.8799999999999,"body":"biggest gap of when you're"},{"speaker":"Daniel Gledhill","startTime":1532.8799999999999,"endTime":1536.0,"body":"transitioning to understanding,"},{"speaker":"Daniel Gledhill","startTime":1532.8799999999999,"endTime":1536.0,"body":"okay, you know, my role is"},{"speaker":"Daniel Gledhill","startTime":1536.0,"endTime":1539.84,"body":"really to facilitate this"},{"speaker":"Daniel Gledhill","startTime":1536.0,"endTime":1539.84,"body":"getting solved and this getting"},{"speaker":"Daniel Gledhill","startTime":1539.84,"endTime":1544.82,"body":"done. And if you're able to"},{"speaker":"Daniel Gledhill","startTime":1539.84,"endTime":1544.82,"body":"coach and facilitate and mentor"},{"speaker":"Daniel Gledhill","startTime":1545.12,"endTime":1548.56,"body":"your team to come up with those"},{"speaker":"Daniel Gledhill","startTime":1545.12,"endTime":1548.56,"body":"solutions and to deliver those"},{"speaker":"Daniel Gledhill","startTime":1548.56,"endTime":1552.7,"body":"solutions. That's what success"},{"speaker":"Daniel Gledhill","startTime":1548.56,"endTime":1552.7,"body":"looks like in your role. But as"},{"speaker":"Daniel Gledhill","startTime":1552.7,"endTime":1556.1799999999998,"body":"a new manager, you're still your"},{"speaker":"Daniel Gledhill","startTime":1552.7,"endTime":1556.1799999999998,"body":"mindset is, what am I"},{"speaker":"Daniel Gledhill","startTime":1556.1799999999998,"endTime":1560.32,"body":"contributing to that? And it's"},{"speaker":"Daniel Gledhill","startTime":1556.1799999999998,"endTime":1560.32,"body":"so much more difficult to say,"},{"speaker":"Daniel Gledhill","startTime":1560.32,"endTime":1562.84,"body":"Okay, well, you know, I"},{"speaker":"Daniel Gledhill","startTime":1560.32,"endTime":1562.84,"body":"challenge this person. I asked"},{"speaker":"Daniel Gledhill","startTime":1562.84,"endTime":1567.24,"body":"them a question. I you know, how"},{"speaker":"Daniel Gledhill","startTime":1562.84,"endTime":1567.24,"body":"is, how is? How does that"},{"speaker":"Daniel Gledhill","startTime":1567.3,"endTime":1571.6799999999998,"body":"compare to, you know, me"},{"speaker":"Daniel Gledhill","startTime":1567.3,"endTime":1571.6799999999998,"body":"actually solving the problem?"},{"speaker":"Daniel Gledhill","startTime":1571.74,"endTime":1574.6799999999998,"body":"And the reality is, is there's"},{"speaker":"Daniel Gledhill","startTime":1571.74,"endTime":1574.6799999999998,"body":"so much more value in being able"},{"speaker":"Daniel Gledhill","startTime":1574.6799999999998,"endTime":1578.28,"body":"to, you know, facilitate that"},{"speaker":"Daniel Gledhill","startTime":1574.6799999999998,"endTime":1578.28,"body":"piece, but it's just not the way"},{"speaker":"Daniel Gledhill","startTime":1578.28,"endTime":1581.58,"body":"our brains are, are structured"},{"speaker":"Daniel Gledhill","startTime":1578.28,"endTime":1581.58,"body":"and set up to work, because"},{"speaker":"Daniel Gledhill","startTime":1581.58,"endTime":1584.34,"body":"we're just used to solving"},{"speaker":"Daniel Gledhill","startTime":1581.58,"endTime":1584.34,"body":"problems and being, you know,"},{"speaker":"Daniel Gledhill","startTime":1584.34,"endTime":1587.4199999999998,"body":"the person that's solving that."},{"speaker":"Daniel Gledhill","startTime":1584.34,"endTime":1587.4199999999998,"body":"At that problem. And so maybe it"},{"speaker":"Daniel Gledhill","startTime":1587.4199999999998,"endTime":1589.76,"body":"still is solving the problem."},{"speaker":"Daniel Gledhill","startTime":1587.4199999999998,"endTime":1589.76,"body":"You just got to change your"},{"speaker":"Daniel Gledhill","startTime":1589.76,"endTime":1593.3,"body":"mindset, set mindset as to, what"},{"speaker":"Daniel Gledhill","startTime":1589.76,"endTime":1593.3,"body":"is that that problem? And now"},{"speaker":"Daniel Gledhill","startTime":1593.3,"endTime":1596.48,"body":"the problem is, I need other"},{"speaker":"Daniel Gledhill","startTime":1593.3,"endTime":1596.48,"body":"people to solve these problems,"},{"speaker":"Daniel Gledhill","startTime":1596.48,"endTime":1601.28,"body":"and so how can I work through"},{"speaker":"Daniel Gledhill","startTime":1596.48,"endTime":1601.28,"body":"them to get the solutions and"},{"speaker":"Daniel Gledhill","startTime":1601.28,"endTime":1602.54,"body":"the creativity that I need?"},{"speaker":"Aaron Moncur","startTime":1603.6799999999998,"endTime":1605.96,"body":"What does that"},{"speaker":"Aaron Moncur","startTime":1603.6799999999998,"endTime":1605.96,"body":"look like in practice? Can you"},{"speaker":"Aaron Moncur","startTime":1605.96,"endTime":1609.3999999999999,"body":"think of any specific situations"},{"speaker":"Aaron Moncur","startTime":1605.96,"endTime":1609.3999999999999,"body":"that you can share a story,"},{"speaker":"Aaron Moncur","startTime":1609.3999999999999,"endTime":1613.4199999999998,"body":"maybe where those points are"},{"speaker":"Aaron Moncur","startTime":1609.3999999999999,"endTime":1613.4199999999998,"body":"illustrated, facilitating rather"},{"speaker":"Aaron Moncur","startTime":1613.4199999999998,"endTime":1614.9199999999998,"body":"than the actual doing?"},{"speaker":"Daniel Gledhill","startTime":1616.4199999999998,"endTime":1621.6399999999999,"body":"Yeah, I think I"},{"speaker":"Daniel Gledhill","startTime":1616.4199999999998,"endTime":1621.6399999999999,"body":"refer to a book that had a huge"},{"speaker":"Daniel Gledhill","startTime":1621.6399999999999,"endTime":1625.3,"body":"impact on me, and it's called"},{"speaker":"Daniel Gledhill","startTime":1621.6399999999999,"endTime":1625.3,"body":"managing to learn, and it walks"},{"speaker":"Daniel Gledhill","startTime":1625.3,"endTime":1630.3,"body":"you through. Okay, hey, someone"},{"speaker":"Daniel Gledhill","startTime":1625.3,"endTime":1630.3,"body":"comes to you with a problem. And"},{"speaker":"Daniel Gledhill","startTime":1630.3,"endTime":1634.98,"body":"I think for me personally, I can"},{"speaker":"Daniel Gledhill","startTime":1630.3,"endTime":1634.98,"body":"attest that, you know, if, if"},{"speaker":"Daniel Gledhill","startTime":1634.98,"endTime":1638.3999999999999,"body":"I'm pushed, if I'm in a rush, my"},{"speaker":"Daniel Gledhill","startTime":1634.98,"endTime":1638.3999999999999,"body":"natural state is just to give"},{"speaker":"Daniel Gledhill","startTime":1638.3999999999999,"endTime":1643.86,"body":"people the answers. And so, you"},{"speaker":"Daniel Gledhill","startTime":1638.3999999999999,"endTime":1643.86,"body":"know, when things get busy,"},{"speaker":"Daniel Gledhill","startTime":1643.86,"endTime":1645.96,"body":"someone comes to me and they're"},{"speaker":"Daniel Gledhill","startTime":1643.86,"endTime":1645.96,"body":"like, Hey, this is what I'm"},{"speaker":"Daniel Gledhill","startTime":1645.96,"endTime":1648.32,"body":"looking to do. I'll say, hey,"},{"speaker":"Daniel Gledhill","startTime":1645.96,"endTime":1648.32,"body":"well, I think you need to go"},{"speaker":"Daniel Gledhill","startTime":1648.32,"endTime":1651.02,"body":"this way. Because if you don't,"},{"speaker":"Daniel Gledhill","startTime":1648.32,"endTime":1651.02,"body":"you have this or this that you"},{"speaker":"Daniel Gledhill","startTime":1651.02,"endTime":1655.7,"body":"know that could impact you, or"},{"speaker":"Daniel Gledhill","startTime":1651.02,"endTime":1655.7,"body":"do you know, the validation here"},{"speaker":"Daniel Gledhill","startTime":1655.7,"endTime":1658.6399999999999,"body":"calls out that you needed to do"},{"speaker":"Daniel Gledhill","startTime":1655.7,"endTime":1658.6399999999999,"body":"it this way. And if you go that"},{"speaker":"Daniel Gledhill","startTime":1658.6399999999999,"endTime":1660.98,"body":"direction, you're going to have,"},{"speaker":"Daniel Gledhill","startTime":1658.6399999999999,"endTime":1660.98,"body":"you know this and this happen"},{"speaker":"Daniel Gledhill","startTime":1661.94,"endTime":1664.8799999999999,"body":"where you know, if you know, one"},{"speaker":"Daniel Gledhill","startTime":1661.94,"endTime":1664.8799999999999,"body":"of my engineers or someone comes"},{"speaker":"Daniel Gledhill","startTime":1664.8799999999999,"endTime":1667.54,"body":"to me and they say, Hey, this is"},{"speaker":"Daniel Gledhill","startTime":1664.8799999999999,"endTime":1667.54,"body":"kind of what I'm looking to do,"},{"speaker":"Daniel Gledhill","startTime":1667.54,"endTime":1671.8,"body":"you know, changing that"},{"speaker":"Daniel Gledhill","startTime":1667.54,"endTime":1671.8,"body":"conversation to be of, okay, how"},{"speaker":"Daniel Gledhill","startTime":1671.8,"endTime":1674.6799999999998,"body":"do you think that could impact"},{"speaker":"Daniel Gledhill","startTime":1671.8,"endTime":1674.6799999999998,"body":"the validation strategy for"},{"speaker":"Daniel Gledhill","startTime":1674.6799999999998,"endTime":1677.6799999999998,"body":"this? Well, you know, and"},{"speaker":"Daniel Gledhill","startTime":1674.6799999999998,"endTime":1677.6799999999998,"body":"they're kind of going through"},{"speaker":"Daniel Gledhill","startTime":1677.6799999999998,"endTime":1680.02,"body":"those and say, Okay, well, do"},{"speaker":"Daniel Gledhill","startTime":1677.6799999999998,"endTime":1680.02,"body":"you think that that will still"},{"speaker":"Daniel Gledhill","startTime":1680.02,"endTime":1683.74,"body":"meet the intent of the"},{"speaker":"Daniel Gledhill","startTime":1680.02,"endTime":1683.74,"body":"validation do you, you know?"},{"speaker":"Daniel Gledhill","startTime":1683.74,"endTime":1688.74,"body":"How? How do you think that your"},{"speaker":"Daniel Gledhill","startTime":1683.74,"endTime":1688.74,"body":"quality counterpart is going to"},{"speaker":"Daniel Gledhill","startTime":1688.8,"endTime":1692.1599999999999,"body":"look at this change, and so just"},{"speaker":"Daniel Gledhill","startTime":1688.8,"endTime":1692.1599999999999,"body":"asking some of those questions"},{"speaker":"Daniel Gledhill","startTime":1692.1599999999999,"endTime":1695.76,"body":"to leverage the knowledge that"},{"speaker":"Daniel Gledhill","startTime":1692.1599999999999,"endTime":1695.76,"body":"you have, but allowing that"},{"speaker":"Daniel Gledhill","startTime":1695.76,"endTime":1700.9199999999998,"body":"person to manage through the"},{"speaker":"Daniel Gledhill","startTime":1695.76,"endTime":1700.9199999999998,"body":"problem and solve the problem."},{"speaker":"Daniel Gledhill","startTime":1700.9199999999998,"endTime":1703.74,"body":"And now you've created a an"},{"speaker":"Daniel Gledhill","startTime":1700.9199999999998,"endTime":1703.74,"body":"environment where they're like,"},{"speaker":"Daniel Gledhill","startTime":1703.74,"endTime":1707.84,"body":"hey, I can think through this. I"},{"speaker":"Daniel Gledhill","startTime":1703.74,"endTime":1707.84,"body":"can drive toward a solution,"},{"speaker":"Daniel Gledhill","startTime":1707.84,"endTime":1711.08,"body":"versus, I need to go to my"},{"speaker":"Daniel Gledhill","startTime":1707.84,"endTime":1711.08,"body":"manager, because I need to make"},{"speaker":"Daniel Gledhill","startTime":1711.08,"endTime":1713.48,"body":"sure that they're on board with"},{"speaker":"Daniel Gledhill","startTime":1711.08,"endTime":1713.48,"body":"the direction that I'm going,"},{"speaker":"Daniel Gledhill","startTime":1713.84,"endTime":1717.9199999999998,"body":"where you've now facilitated an"},{"speaker":"Daniel Gledhill","startTime":1713.84,"endTime":1717.9199999999998,"body":"environment of, okay, I I can go"},{"speaker":"Daniel Gledhill","startTime":1717.9199999999998,"endTime":1720.32,"body":"through this, and I can go back"},{"speaker":"Daniel Gledhill","startTime":1717.9199999999998,"endTime":1720.32,"body":"to my manager and say, Hey, this"},{"speaker":"Daniel Gledhill","startTime":1720.32,"endTime":1723.6799999999998,"body":"was my thought process. This is"},{"speaker":"Daniel Gledhill","startTime":1720.32,"endTime":1723.6799999999998,"body":"how I went through it. Do you"},{"speaker":"Daniel Gledhill","startTime":1723.6799999999998,"endTime":1727.84,"body":"see any gaps? Versus, hey, I"},{"speaker":"Daniel Gledhill","startTime":1723.6799999999998,"endTime":1727.84,"body":"need to know what to do. And so"},{"speaker":"Daniel Gledhill","startTime":1727.84,"endTime":1731.1399999999999,"body":"over time, it really changes"},{"speaker":"Daniel Gledhill","startTime":1727.84,"endTime":1731.1399999999999,"body":"that come from that that"},{"speaker":"Daniel Gledhill","startTime":1731.1399999999999,"endTime":1734.98,"body":"communication and that"},{"speaker":"Daniel Gledhill","startTime":1731.1399999999999,"endTime":1734.98,"body":"confidence that you build in"},{"speaker":"Daniel Gledhill","startTime":1734.98,"endTime":1739.84,"body":"your engineers, where they're a"},{"speaker":"Daniel Gledhill","startTime":1734.98,"endTime":1739.84,"body":"lot less reliable to you, you"},{"speaker":"Daniel Gledhill","startTime":1740.1399999999999,"endTime":1743.62,"body":"know, to to needing you to solve"},{"speaker":"Daniel Gledhill","startTime":1740.1399999999999,"endTime":1743.62,"body":"the the problem. I think that's"},{"speaker":"Daniel Gledhill","startTime":1743.62,"endTime":1746.94,"body":"the most rewarding thing for me"},{"speaker":"Daniel Gledhill","startTime":1743.62,"endTime":1746.94,"body":"as a people leader, is seeing an"},{"speaker":"Daniel Gledhill","startTime":1746.94,"endTime":1749.82,"body":"engineer come to me and say,"},{"speaker":"Daniel Gledhill","startTime":1746.94,"endTime":1749.82,"body":"Hey, I started thinking through"},{"speaker":"Daniel Gledhill","startTime":1749.82,"endTime":1752.8799999999999,"body":"this like this. This is how I"},{"speaker":"Daniel Gledhill","startTime":1749.82,"endTime":1752.8799999999999,"body":"approached it. These are the,"},{"speaker":"Daniel Gledhill","startTime":1753.0,"endTime":1756.12,"body":"you know, the things that I"},{"speaker":"Daniel Gledhill","startTime":1753.0,"endTime":1756.12,"body":"looked at, and then asking, Hey,"},{"speaker":"Daniel Gledhill","startTime":1756.12,"endTime":1761.1,"body":"do you see any gaps in how we've"},{"speaker":"Daniel Gledhill","startTime":1756.12,"endTime":1761.1,"body":"looked through this and and"},{"speaker":"Daniel Gledhill","startTime":1761.1,"endTime":1764.76,"body":"really finding value in seeing,"},{"speaker":"Daniel Gledhill","startTime":1761.1,"endTime":1764.76,"body":"okay, hey, I've really created"},{"speaker":"Daniel Gledhill","startTime":1764.76,"endTime":1768.6799999999998,"body":"an environment where I'm helping"},{"speaker":"Daniel Gledhill","startTime":1764.76,"endTime":1768.6799999999998,"body":"you be successful, versus, you"},{"speaker":"Daniel Gledhill","startTime":1768.6799999999998,"endTime":1772.6399999999999,"body":"know, clipping your wings"},{"speaker":"Daniel Gledhill","startTime":1768.6799999999998,"endTime":1772.6399999999999,"body":"essentially by saying, This is"},{"speaker":"Daniel Gledhill","startTime":1772.6399999999999,"endTime":1773.96,"body":"how you need to solve the"},{"speaker":"Daniel Gledhill","startTime":1772.6399999999999,"endTime":1773.96,"body":"problem."},{"speaker":"Aaron Moncur","startTime":1775.1599999999999,"endTime":1778.28,"body":"I love the"},{"speaker":"Aaron Moncur","startTime":1775.1599999999999,"endTime":1778.28,"body":"strategy of using questions to"},{"speaker":"Aaron Moncur","startTime":1778.34,"endTime":1782.8999999999999,"body":"provide feedback and guidance."},{"speaker":"Aaron Moncur","startTime":1778.34,"endTime":1782.8999999999999,"body":"Oftentimes, when a team member"},{"speaker":"Aaron Moncur","startTime":1782.8999999999999,"endTime":1785.8,"body":"will come to me with a"},{"speaker":"Aaron Moncur","startTime":1782.8999999999999,"endTime":1785.8,"body":"suggestion and I know, or at"},{"speaker":"Aaron Moncur","startTime":1785.8,"endTime":1790.06,"body":"least, I think I know for one"},{"speaker":"Aaron Moncur","startTime":1785.8,"endTime":1790.06,"body":"reason or another that it's not"},{"speaker":"Aaron Moncur","startTime":1790.06,"endTime":1793.12,"body":"a good idea or it's going to"},{"speaker":"Aaron Moncur","startTime":1790.06,"endTime":1793.12,"body":"lead to some less than ideal"},{"speaker":"Aaron Moncur","startTime":1793.12,"endTime":1797.2,"body":"outcome. It's tempting to just"},{"speaker":"Aaron Moncur","startTime":1793.12,"endTime":1797.2,"body":"say, No, don't do that. Do this,"},{"speaker":"Aaron Moncur","startTime":1797.2,"endTime":1800.8,"body":"just like you were saying,"},{"speaker":"Aaron Moncur","startTime":1797.2,"endTime":1800.8,"body":"right? But that can, over time,"},{"speaker":"Aaron Moncur","startTime":1800.86,"endTime":1803.56,"body":"I think, breed a little bit of"},{"speaker":"Aaron Moncur","startTime":1800.86,"endTime":1803.56,"body":"resentment if you're just"},{"speaker":"Aaron Moncur","startTime":1803.56,"endTime":1807.84,"body":"telling people what to do and"},{"speaker":"Aaron Moncur","startTime":1803.56,"endTime":1807.84,"body":"saying no to their ideas, even"},{"speaker":"Aaron Moncur","startTime":1807.84,"endTime":1811.62,"body":"if no is the right answer to the"},{"speaker":"Aaron Moncur","startTime":1807.84,"endTime":1811.62,"body":"idea. But using questions"},{"speaker":"Aaron Moncur","startTime":1811.62,"endTime":1816.12,"body":"instead, I think, is a really"},{"speaker":"Aaron Moncur","startTime":1811.62,"endTime":1816.12,"body":"powerful way to help the"},{"speaker":"Aaron Moncur","startTime":1816.12,"endTime":1821.3999999999999,"body":"individual understand and get to"},{"speaker":"Aaron Moncur","startTime":1816.12,"endTime":1821.3999999999999,"body":"that answer without you having"},{"speaker":"Aaron Moncur","startTime":1821.3999999999999,"endTime":1824.22,"body":"to say, No, you know, asking the"},{"speaker":"Aaron Moncur","startTime":1821.3999999999999,"endTime":1824.22,"body":"question, oh, that's a great"},{"speaker":"Aaron Moncur","startTime":1824.22,"endTime":1827.54,"body":"idea, interesting. Thank you for"},{"speaker":"Aaron Moncur","startTime":1824.22,"endTime":1827.54,"body":"thinking about this, what would"},{"speaker":"Aaron Moncur","startTime":1827.54,"endTime":1833.96,"body":"happen if we were to execute on"},{"speaker":"Aaron Moncur","startTime":1827.54,"endTime":1833.96,"body":"that idea? And, you know,"},{"speaker":"Aaron Moncur","startTime":1834.08,"endTime":1837.1399999999999,"body":"considering this and this and"},{"speaker":"Aaron Moncur","startTime":1834.08,"endTime":1837.1399999999999,"body":"that, and I found that pretty"},{"speaker":"Aaron Moncur","startTime":1837.1399999999999,"endTime":1839.24,"body":"quickly people get there on"},{"speaker":"Aaron Moncur","startTime":1837.1399999999999,"endTime":1839.24,"body":"their own and they're like, I"},{"speaker":"Aaron Moncur","startTime":1839.24,"endTime":1841.3999999999999,"body":"mean, this just happened to me"},{"speaker":"Aaron Moncur","startTime":1839.24,"endTime":1841.3999999999999,"body":"the other day. Someone came to"},{"speaker":"Aaron Moncur","startTime":1841.3999999999999,"endTime":1843.56,"body":"me with an idea of, like, I"},{"speaker":"Aaron Moncur","startTime":1841.3999999999999,"endTime":1843.56,"body":"don't know if that's going to"},{"speaker":"Aaron Moncur","startTime":1843.56,"endTime":1845.9199999999998,"body":"work out the way you think it"},{"speaker":"Aaron Moncur","startTime":1843.56,"endTime":1845.9199999999998,"body":"is. And so I just asked some"},{"speaker":"Aaron Moncur","startTime":1845.9199999999998,"endTime":1849.82,"body":"questions. How do you see this"},{"speaker":"Aaron Moncur","startTime":1845.9199999999998,"endTime":1849.82,"body":"part of it playing out? And"},{"speaker":"Aaron Moncur","startTime":1849.82,"endTime":1852.52,"body":"what's going to happen at this"},{"speaker":"Aaron Moncur","startTime":1849.82,"endTime":1852.52,"body":"point when this guy comes in,"},{"speaker":"Aaron Moncur","startTime":1852.52,"endTime":1855.8799999999999,"body":"does this thing, and the team"},{"speaker":"Aaron Moncur","startTime":1852.52,"endTime":1855.8799999999999,"body":"member, like, pretty quickly,"},{"speaker":"Aaron Moncur","startTime":1855.8799999999999,"endTime":1858.58,"body":"was like, Oh yeah, you're right."},{"speaker":"Aaron Moncur","startTime":1855.8799999999999,"endTime":1858.58,"body":"I see what you're you're saying."},{"speaker":"Aaron Moncur","startTime":1858.7,"endTime":1861.22,"body":"And then there's, there's no"},{"speaker":"Aaron Moncur","startTime":1858.7,"endTime":1861.22,"body":"resentment, right? You're not"},{"speaker":"Aaron Moncur","startTime":1861.22,"endTime":1863.5,"body":"telling them, No, you're not"},{"speaker":"Aaron Moncur","startTime":1861.22,"endTime":1863.5,"body":"telling them what to do, even"},{"speaker":"Aaron Moncur","startTime":1863.5,"endTime":1866.76,"body":"you're just asking questions."},{"speaker":"Aaron Moncur","startTime":1863.5,"endTime":1866.76,"body":"And they get there all by"},{"speaker":"Aaron Moncur","startTime":1866.76,"endTime":1867.48,"body":"themselves."},{"speaker":"Daniel Gledhill","startTime":1868.1399999999999,"endTime":1871.02,"body":"Yep, it's, it's"},{"speaker":"Daniel Gledhill","startTime":1868.1399999999999,"endTime":1871.02,"body":"a strong way to lead. And if you"},{"speaker":"Daniel Gledhill","startTime":1871.02,"endTime":1874.26,"body":"do it with a natural curiosity"},{"speaker":"Daniel Gledhill","startTime":1871.02,"endTime":1874.26,"body":"of, I just really want to"},{"speaker":"Daniel Gledhill","startTime":1874.26,"endTime":1876.6599999999999,"body":"understand what you're thinking,"},{"speaker":"Daniel Gledhill","startTime":1874.26,"endTime":1876.6599999999999,"body":"how you're going through this"},{"speaker":"Daniel Gledhill","startTime":1876.6599999999999,"endTime":1880.8,"body":"thought process. I think it just"},{"speaker":"Daniel Gledhill","startTime":1876.6599999999999,"endTime":1880.8,"body":"only strengthens your your"},{"speaker":"Daniel Gledhill","startTime":1880.8,"endTime":1882.4199999999998,"body":"relationship. Yeah."},{"speaker":"Aaron Moncur","startTime":1882.4199999999998,"endTime":1885.48,"body":"And the other"},{"speaker":"Aaron Moncur","startTime":1882.4199999999998,"endTime":1885.48,"body":"great part about that is you."},{"speaker":"Aaron Moncur","startTime":1885.56,"endTime":1888.9199999999998,"body":"Might be wrong. Sometimes you"},{"speaker":"Aaron Moncur","startTime":1885.56,"endTime":1888.9199999999998,"body":"might think the answer is no,"},{"speaker":"Aaron Moncur","startTime":1889.1,"endTime":1892.3999999999999,"body":"but instead of just saying no,"},{"speaker":"Aaron Moncur","startTime":1889.1,"endTime":1892.3999999999999,"body":"you ask the questions, and your"},{"speaker":"Aaron Moncur","startTime":1892.3999999999999,"endTime":1895.46,"body":"team member gives you answers,"},{"speaker":"Aaron Moncur","startTime":1892.3999999999999,"endTime":1895.46,"body":"and they might surprise you with"},{"speaker":"Aaron Moncur","startTime":1895.46,"endTime":1898.22,"body":"something you hadn't thought"},{"speaker":"Aaron Moncur","startTime":1895.46,"endTime":1898.22,"body":"about, which is another just"},{"speaker":"Aaron Moncur","startTime":1898.22,"endTime":1904.8799999999999,"body":"great outcome of the question"},{"speaker":"Aaron Moncur","startTime":1898.22,"endTime":1904.8799999999999,"body":"based feedback, absolutely. All"},{"speaker":"Aaron Moncur","startTime":1904.8799999999999,"endTime":1909.82,"body":"right, there's a lot of data out"},{"speaker":"Aaron Moncur","startTime":1904.8799999999999,"endTime":1909.82,"body":"there these days, right? There's"},{"speaker":"Aaron Moncur","startTime":1911.62,"endTime":1916.48,"body":"data overload. Sometimes I feel"},{"speaker":"Aaron Moncur","startTime":1911.62,"endTime":1916.48,"body":"like, how, how have you seen"},{"speaker":"Aaron Moncur","startTime":1917.08,"endTime":1922.6,"body":"data change over the years, and"},{"speaker":"Aaron Moncur","startTime":1917.08,"endTime":1922.6,"body":"especially in regards to how you"},{"speaker":"Aaron Moncur","startTime":1922.6,"endTime":1924.1,"body":"make decisions?"},{"speaker":"Daniel Gledhill","startTime":1925.54,"endTime":1928.6799999999998,"body":"Yeah, so"},{"speaker":"Daniel Gledhill","startTime":1925.54,"endTime":1928.6799999999998,"body":"medical devices is interesting"},{"speaker":"Daniel Gledhill","startTime":1928.74,"endTime":1932.58,"body":"because I came from the first"},{"speaker":"Daniel Gledhill","startTime":1928.74,"endTime":1932.58,"body":"five years of my career were in"},{"speaker":"Daniel Gledhill","startTime":1933.36,"endTime":1939.48,"body":"mining and going through and"},{"speaker":"Daniel Gledhill","startTime":1933.36,"endTime":1939.48,"body":"trying to understand how is this"},{"speaker":"Daniel Gledhill","startTime":1939.48,"endTime":1943.9199999999998,"body":"plan operating. And I always had"},{"speaker":"Daniel Gledhill","startTime":1939.48,"endTime":1943.9199999999998,"body":"an abundance of data. I had pie"},{"speaker":"Daniel Gledhill","startTime":1943.9199999999998,"endTime":1947.8999999999999,"body":"tags that I could look at. I"},{"speaker":"Daniel Gledhill","startTime":1943.9199999999998,"endTime":1947.8999999999999,"body":"could trend any valve, any part"},{"speaker":"Daniel Gledhill","startTime":1947.8999999999999,"endTime":1950.78,"body":"of the operation from my desk."},{"speaker":"Daniel Gledhill","startTime":1947.8999999999999,"endTime":1950.78,"body":"If someone called me in the"},{"speaker":"Daniel Gledhill","startTime":1950.78,"endTime":1953.0,"body":"middle of night and said, Hey,"},{"speaker":"Daniel Gledhill","startTime":1950.78,"endTime":1953.0,"body":"things aren't looking well, I"},{"speaker":"Daniel Gledhill","startTime":1953.0,"endTime":1955.6399999999999,"body":"could log in and I could see"},{"speaker":"Daniel Gledhill","startTime":1953.0,"endTime":1955.6399999999999,"body":"exactly what was going on at the"},{"speaker":"Daniel Gledhill","startTime":1955.6399999999999,"endTime":1959.3,"body":"plant. I moved from that, and"},{"speaker":"Daniel Gledhill","startTime":1955.6399999999999,"endTime":1959.3,"body":"that just why. That just was my"},{"speaker":"Daniel Gledhill","startTime":1959.3,"endTime":1963.8,"body":"intro to industry. And I moved"},{"speaker":"Daniel Gledhill","startTime":1959.3,"endTime":1963.8,"body":"from that to medical device,"},{"speaker":"Daniel Gledhill","startTime":1963.8,"endTime":1966.52,"body":"where you know you're you're"},{"speaker":"Daniel Gledhill","startTime":1963.8,"endTime":1966.52,"body":"integrating fairly quickly. You"},{"speaker":"Daniel Gledhill","startTime":1966.52,"endTime":1970.12,"body":"don't the processes are still,"},{"speaker":"Daniel Gledhill","startTime":1966.52,"endTime":1970.12,"body":"you know, you're moving quickly."},{"speaker":"Daniel Gledhill","startTime":1970.12,"endTime":1973.3,"body":"The equipment isn't as large or"},{"speaker":"Daniel Gledhill","startTime":1970.12,"endTime":1973.3,"body":"as big, and, and you're very"},{"speaker":"Daniel Gledhill","startTime":1973.3,"endTime":1978.04,"body":"reliant on operators and hands"},{"speaker":"Daniel Gledhill","startTime":1973.3,"endTime":1978.04,"body":"on techniques to build these."},{"speaker":"Daniel Gledhill","startTime":1978.04,"endTime":1984.52,"body":"And I realized how little data"},{"speaker":"Daniel Gledhill","startTime":1978.04,"endTime":1984.52,"body":"we actually had, and, and, you"},{"speaker":"Daniel Gledhill","startTime":1984.52,"endTime":1987.1799999999998,"body":"know, just trying to understand,"},{"speaker":"Daniel Gledhill","startTime":1984.52,"endTime":1987.1799999999998,"body":"Okay, how are we making some of"},{"speaker":"Daniel Gledhill","startTime":1987.1799999999998,"endTime":1990.6,"body":"these decisions? Or, you know,"},{"speaker":"Daniel Gledhill","startTime":1987.1799999999998,"endTime":1990.6,"body":"all the data that we had was"},{"speaker":"Daniel Gledhill","startTime":1990.6,"endTime":1994.2,"body":"attribute and, you know, that"},{"speaker":"Daniel Gledhill","startTime":1990.6,"endTime":1994.2,"body":"was, you know, manually, just"},{"speaker":"Daniel Gledhill","startTime":1994.2,"endTime":1996.6,"body":"collected through, you know,"},{"speaker":"Daniel Gledhill","startTime":1994.2,"endTime":1996.6,"body":"scrap reports and different"},{"speaker":"Daniel Gledhill","startTime":1996.6,"endTime":2001.3999999999999,"body":"things. And so I think that"},{"speaker":"Daniel Gledhill","startTime":1996.6,"endTime":2001.3999999999999,"body":"that's a big difference within"},{"speaker":"Daniel Gledhill","startTime":2001.3999999999999,"endTime":2005.06,"body":"the medical device industry. And"},{"speaker":"Daniel Gledhill","startTime":2001.3999999999999,"endTime":2005.06,"body":"I think the a huge shift as we"},{"speaker":"Daniel Gledhill","startTime":2005.06,"endTime":2010.3,"body":"move forward is, how do we"},{"speaker":"Daniel Gledhill","startTime":2005.06,"endTime":2010.3,"body":"design and incorporate data"},{"speaker":"Daniel Gledhill","startTime":2010.3,"endTime":2015.76,"body":"integration SCADA into into our"},{"speaker":"Daniel Gledhill","startTime":2010.3,"endTime":2015.76,"body":"design processes, so that we can"},{"speaker":"Daniel Gledhill","startTime":2015.76,"endTime":2019.0,"body":"understand how our equipment is"},{"speaker":"Daniel Gledhill","startTime":2015.76,"endTime":2019.0,"body":"running, so that we're not"},{"speaker":"Daniel Gledhill","startTime":2019.0,"endTime":2023.3799999999999,"body":"reliant on an attribute, this"},{"speaker":"Daniel Gledhill","startTime":2019.0,"endTime":2023.3799999999999,"body":"product is good, this product is"},{"speaker":"Daniel Gledhill","startTime":2023.3799999999999,"endTime":2027.06,"body":"bad, but we can actually Look at"},{"speaker":"Daniel Gledhill","startTime":2023.3799999999999,"endTime":2027.06,"body":"variable data for our equipment."},{"speaker":"Daniel Gledhill","startTime":2027.96,"endTime":2031.98,"body":"You know, even be one step"},{"speaker":"Daniel Gledhill","startTime":2027.96,"endTime":2031.98,"body":"upstream from our devices and"},{"speaker":"Daniel Gledhill","startTime":2031.98,"endTime":2034.74,"body":"looking at our equipment, hey,"},{"speaker":"Daniel Gledhill","startTime":2031.98,"endTime":2034.74,"body":"our equipment starting to shift"},{"speaker":"Daniel Gledhill","startTime":2034.74,"endTime":2038.22,"body":"or change, and those were pieces"},{"speaker":"Daniel Gledhill","startTime":2034.74,"endTime":2038.22,"body":"that we didn't even have any"},{"speaker":"Daniel Gledhill","startTime":2038.22,"endTime":2042.36,"body":"visibility or access to. And was"},{"speaker":"Daniel Gledhill","startTime":2038.22,"endTime":2042.36,"body":"a huge investment that we had"},{"speaker":"Daniel Gledhill","startTime":2042.36,"endTime":2046.76,"body":"put in over the last maybe five"},{"speaker":"Daniel Gledhill","startTime":2042.36,"endTime":2046.76,"body":"years to, you know, as I moved"},{"speaker":"Daniel Gledhill","startTime":2046.76,"endTime":2050.12,"body":"to a new area that had, you"},{"speaker":"Daniel Gledhill","startTime":2046.76,"endTime":2050.12,"body":"know, more data rich"},{"speaker":"Daniel Gledhill","startTime":2050.12,"endTime":2054.26,"body":"environment, we just didn't have"},{"speaker":"Daniel Gledhill","startTime":2050.12,"endTime":2054.26,"body":"access to that data. And so that"},{"speaker":"Daniel Gledhill","startTime":2054.26,"endTime":2058.94,"body":"was really the the shift. And"},{"speaker":"Daniel Gledhill","startTime":2054.26,"endTime":2058.94,"body":"the change is, how do we, how do"},{"speaker":"Daniel Gledhill","startTime":2058.94,"endTime":2062.48,"body":"we take the data that we have,"},{"speaker":"Daniel Gledhill","startTime":2058.94,"endTime":2062.48,"body":"number one, and put it into a"},{"speaker":"Daniel Gledhill","startTime":2062.48,"endTime":2066.58,"body":"format that we can access and we"},{"speaker":"Daniel Gledhill","startTime":2062.48,"endTime":2066.58,"body":"can look at? And me, coming from"},{"speaker":"Daniel Gledhill","startTime":2066.58,"endTime":2069.94,"body":"the mining industry, I always"},{"speaker":"Daniel Gledhill","startTime":2066.58,"endTime":2069.94,"body":"had this visualization of I want"},{"speaker":"Daniel Gledhill","startTime":2069.94,"endTime":2072.94,"body":"a schematic of the line. I want"},{"speaker":"Daniel Gledhill","startTime":2069.94,"endTime":2072.94,"body":"you to be able to click on any"},{"speaker":"Daniel Gledhill","startTime":2072.94,"endTime":2075.7000000000003,"body":"individual piece of equipment."},{"speaker":"Daniel Gledhill","startTime":2072.94,"endTime":2075.7000000000003,"body":"And I want within that piece of"},{"speaker":"Daniel Gledhill","startTime":2075.7000000000003,"endTime":2078.28,"body":"equipment, you can see how"},{"speaker":"Daniel Gledhill","startTime":2075.7000000000003,"endTime":2078.28,"body":"everything is trending. If we"},{"speaker":"Daniel Gledhill","startTime":2078.28,"endTime":2081.7000000000003,"body":"have duplicate lines, you can"},{"speaker":"Daniel Gledhill","startTime":2078.28,"endTime":2081.7000000000003,"body":"trend pump that's on this line"},{"speaker":"Daniel Gledhill","startTime":2081.7000000000003,"endTime":2084.4,"body":"versus one that's on the other"},{"speaker":"Daniel Gledhill","startTime":2081.7000000000003,"endTime":2084.4,"body":"line. You can watch if it's a"},{"speaker":"Daniel Gledhill","startTime":2084.4,"endTime":2088.14,"body":"batch process. You can see how"},{"speaker":"Daniel Gledhill","startTime":2084.4,"endTime":2088.14,"body":"all the different processes, you"},{"speaker":"Daniel Gledhill","startTime":2088.14,"endTime":2091.3799999999997,"body":"know, are lining up across the"},{"speaker":"Daniel Gledhill","startTime":2088.14,"endTime":2091.3799999999997,"body":"different lines. So as an"},{"speaker":"Daniel Gledhill","startTime":2091.3799999999997,"endTime":2093.54,"body":"engineer, you can come in and"},{"speaker":"Daniel Gledhill","startTime":2091.3799999999997,"endTime":2093.54,"body":"you say, Hey, I've got these"},{"speaker":"Daniel Gledhill","startTime":2093.54,"endTime":2096.24,"body":"different trends that I look at"},{"speaker":"Daniel Gledhill","startTime":2093.54,"endTime":2096.24,"body":"every morning to see how my"},{"speaker":"Daniel Gledhill","startTime":2096.24,"endTime":2099.8399999999997,"body":"process is running and and"},{"speaker":"Daniel Gledhill","startTime":2096.24,"endTime":2099.8399999999997,"body":"that's really the direction of,"},{"speaker":"Daniel Gledhill","startTime":2099.8399999999997,"endTime":2105.0,"body":"how do we get data in in a way"},{"speaker":"Daniel Gledhill","startTime":2099.8399999999997,"endTime":2105.0,"body":"that's accessible to our teams?"},{"speaker":"Daniel Gledhill","startTime":2105.24,"endTime":2108.8599999999997,"body":"You know, SPC monitoring is huge"},{"speaker":"Daniel Gledhill","startTime":2105.24,"endTime":2108.8599999999997,"body":"in a manufacturing environment,"},{"speaker":"Daniel Gledhill","startTime":2108.8599999999997,"endTime":2113.12,"body":"is beginning to see changes"},{"speaker":"Daniel Gledhill","startTime":2108.8599999999997,"endTime":2113.12,"body":"within your process before they"},{"speaker":"Daniel Gledhill","startTime":2113.12,"endTime":2119.06,"body":"trigger a downtime or a loss of"},{"speaker":"Daniel Gledhill","startTime":2113.12,"endTime":2119.06,"body":"yield, and really looking at"},{"speaker":"Daniel Gledhill","startTime":2119.06,"endTime":2122.48,"body":"those things upstream. But the"},{"speaker":"Daniel Gledhill","startTime":2119.06,"endTime":2122.48,"body":"challenge is the infrastructure,"},{"speaker":"Daniel Gledhill","startTime":2123.14,"endTime":2125.8599999999997,"body":"the it, the IT, pieces of, hey,"},{"speaker":"Daniel Gledhill","startTime":2123.14,"endTime":2125.8599999999997,"body":"everything, what we do, is"},{"speaker":"Daniel Gledhill","startTime":2125.8599999999997,"endTime":2130.3599999999997,"body":"proprietary, you know, bringing"},{"speaker":"Daniel Gledhill","startTime":2125.8599999999997,"endTime":2130.3599999999997,"body":"in another company to help"},{"speaker":"Daniel Gledhill","startTime":2130.3599999999997,"endTime":2135.04,"body":"connect that data. Or, you know,"},{"speaker":"Daniel Gledhill","startTime":2130.3599999999997,"endTime":2135.04,"body":"SCADA is a validated within our"},{"speaker":"Daniel Gledhill","startTime":2135.04,"endTime":2138.7599999999998,"body":"systems. It's a validated"},{"speaker":"Daniel Gledhill","startTime":2135.04,"endTime":2138.7599999999998,"body":"connection. You know, some of"},{"speaker":"Daniel Gledhill","startTime":2138.7599999999998,"endTime":2141.7,"body":"that data is used to make accept"},{"speaker":"Daniel Gledhill","startTime":2138.7599999999998,"endTime":2141.7,"body":"or reject decisions for some of"},{"speaker":"Daniel Gledhill","startTime":2141.7,"endTime":2145.12,"body":"our devices, but that's not the"},{"speaker":"Daniel Gledhill","startTime":2141.7,"endTime":2145.12,"body":"case for maybe how we're running"},{"speaker":"Daniel Gledhill","startTime":2145.12,"endTime":2148.14,"body":"some of our equipment. And so"},{"speaker":"Daniel Gledhill","startTime":2145.12,"endTime":2148.14,"body":"all there are, there alternate"},{"speaker":"Daniel Gledhill","startTime":2148.14,"endTime":2151.56,"body":"pathways to make it a little bit"},{"speaker":"Daniel Gledhill","startTime":2148.14,"endTime":2151.56,"body":"easier to set up and and manage"},{"speaker":"Daniel Gledhill","startTime":2151.56,"endTime":2154.2599999999998,"body":"some of that data, and then"},{"speaker":"Daniel Gledhill","startTime":2151.56,"endTime":2154.2599999999998,"body":"really helping your engineering"},{"speaker":"Daniel Gledhill","startTime":2154.2599999999998,"endTime":2158.04,"body":"teams understand, okay, this is"},{"speaker":"Daniel Gledhill","startTime":2154.2599999999998,"endTime":2158.04,"body":"how we leverage data for"},{"speaker":"Daniel Gledhill","startTime":2158.7,"endTime":2162.96,"body":"monitoring our processes. And"},{"speaker":"Daniel Gledhill","startTime":2158.7,"endTime":2162.96,"body":"now, how do we also leverage"},{"speaker":"Daniel Gledhill","startTime":2162.96,"endTime":2166.04,"body":"data and use it for"},{"speaker":"Daniel Gledhill","startTime":2162.96,"endTime":2166.04,"body":"troubleshooting, to try and"},{"speaker":"Daniel Gledhill","startTime":2166.04,"endTime":2168.74,"body":"understand, hey, we have this"},{"speaker":"Daniel Gledhill","startTime":2166.04,"endTime":2168.74,"body":"variation. How do we understand"},{"speaker":"Daniel Gledhill","startTime":2168.74,"endTime":2171.62,"body":"where those variations are"},{"speaker":"Daniel Gledhill","startTime":2168.74,"endTime":2171.62,"body":"coming from? And so then it just"},{"speaker":"Daniel Gledhill","startTime":2171.62,"endTime":2174.5,"body":"once you have access to that"},{"speaker":"Daniel Gledhill","startTime":2171.62,"endTime":2174.5,"body":"data, then you can kind of go"},{"speaker":"Daniel Gledhill","startTime":2174.5,"endTime":2177.68,"body":"down the rabbit hole of, how do"},{"speaker":"Daniel Gledhill","startTime":2174.5,"endTime":2177.68,"body":"you set it up and structure it,"},{"speaker":"Daniel Gledhill","startTime":2177.92,"endTime":2180.5,"body":"and train your team to be able"},{"speaker":"Daniel Gledhill","startTime":2177.92,"endTime":2180.5,"body":"to look at it the right way?"},{"speaker":"Daniel Gledhill","startTime":2180.5,"endTime":2187.2999999999997,"body":"Because for me, I would say more"},{"speaker":"Daniel Gledhill","startTime":2180.5,"endTime":2187.2999999999997,"body":"than half of the. The results,"},{"speaker":"Daniel Gledhill","startTime":2187.2999999999997,"endTime":2190.06,"body":"or the things that you know,"},{"speaker":"Daniel Gledhill","startTime":2187.2999999999997,"endTime":2190.06,"body":"come to me and they say, Hey,"},{"speaker":"Daniel Gledhill","startTime":2190.18,"endTime":2192.58,"body":"this is what this data is"},{"speaker":"Daniel Gledhill","startTime":2190.18,"endTime":2192.58,"body":"showing me, you know, through"},{"speaker":"Daniel Gledhill","startTime":2192.58,"endTime":2194.98,"body":"that kind of question based"},{"speaker":"Daniel Gledhill","startTime":2192.58,"endTime":2194.98,"body":"approach, we generally get to"},{"speaker":"Daniel Gledhill","startTime":2194.98,"endTime":2198.2799999999997,"body":"the point of, you know, maybe"},{"speaker":"Daniel Gledhill","startTime":2194.98,"endTime":2198.2799999999997,"body":"what we thought was going on"},{"speaker":"Daniel Gledhill","startTime":2198.2799999999997,"endTime":2201.2799999999997,"body":"here, we really don't know,"},{"speaker":"Daniel Gledhill","startTime":2198.2799999999997,"endTime":2201.2799999999997,"body":"because we haven't either"},{"speaker":"Daniel Gledhill","startTime":2201.46,"endTime":2205.24,"body":"isolated enough variables. We"},{"speaker":"Daniel Gledhill","startTime":2201.46,"endTime":2205.24,"body":"haven't truly, you know,"},{"speaker":"Daniel Gledhill","startTime":2205.24,"endTime":2209.04,"body":"understood other impacts. We"},{"speaker":"Daniel Gledhill","startTime":2205.24,"endTime":2209.04,"body":"haven't limited, maybe our"},{"speaker":"Daniel Gledhill","startTime":2209.22,"endTime":2213.6,"body":"material variations, and so I"},{"speaker":"Daniel Gledhill","startTime":2209.22,"endTime":2213.6,"body":"think that's really how data has"},{"speaker":"Daniel Gledhill","startTime":2213.6,"endTime":2217.5,"body":"kind of integrated into the"},{"speaker":"Daniel Gledhill","startTime":2213.6,"endTime":2217.5,"body":"medical device space. But it's"},{"speaker":"Daniel Gledhill","startTime":2217.5,"endTime":2221.22,"body":"still just it's almost old"},{"speaker":"Daniel Gledhill","startTime":2217.5,"endTime":2221.22,"body":"school manufacturing, where it's"},{"speaker":"Daniel Gledhill","startTime":2221.22,"endTime":2225.36,"body":"just so hands on and labor"},{"speaker":"Daniel Gledhill","startTime":2221.22,"endTime":2225.36,"body":"intensive that unless you really"},{"speaker":"Daniel Gledhill","startTime":2225.36,"endTime":2229.64,"body":"invest in getting beyond"},{"speaker":"Daniel Gledhill","startTime":2225.36,"endTime":2229.64,"body":"attribute data and data that's"},{"speaker":"Daniel Gledhill","startTime":2229.64,"endTime":2234.92,"body":"tied to your product and your"},{"speaker":"Daniel Gledhill","startTime":2229.64,"endTime":2234.92,"body":"yield results, that's really, I"},{"speaker":"Daniel Gledhill","startTime":2234.92,"endTime":2239.72,"body":"think, the next level for how we"},{"speaker":"Daniel Gledhill","startTime":2234.92,"endTime":2239.72,"body":"design some of these processes"},{"speaker":"Daniel Gledhill","startTime":2239.72,"endTime":2243.14,"body":"and integrate that into them, so"},{"speaker":"Daniel Gledhill","startTime":2239.72,"endTime":2243.14,"body":"that we can have that control"},{"speaker":"Daniel Gledhill","startTime":2243.14,"endTime":2244.58,"body":"and that visibility upfront."},{"speaker":"Aaron Moncur","startTime":2245.6,"endTime":2248.32,"body":"Are those systems"},{"speaker":"Aaron Moncur","startTime":2245.6,"endTime":2248.32,"body":"in place today, or is that kind"},{"speaker":"Aaron Moncur","startTime":2248.32,"endTime":2250.96,"body":"of the next generation of"},{"speaker":"Aaron Moncur","startTime":2248.32,"endTime":2250.96,"body":"medical device manufacturing?"},{"speaker":"Daniel Gledhill","startTime":2251.92,"endTime":2254.44,"body":"Yeah, I think"},{"speaker":"Daniel Gledhill","startTime":2251.92,"endTime":2254.44,"body":"that I've seen it at some sites"},{"speaker":"Daniel Gledhill","startTime":2254.44,"endTime":2259.2999999999997,"body":"where they they've integrated"},{"speaker":"Daniel Gledhill","startTime":2254.44,"endTime":2259.2999999999997,"body":"those things already, and others"},{"speaker":"Daniel Gledhill","startTime":2259.2999999999997,"endTime":2262.66,"body":"where it just it maybe it"},{"speaker":"Daniel Gledhill","startTime":2259.2999999999997,"endTime":2262.66,"body":"doesn't make sense, because"},{"speaker":"Daniel Gledhill","startTime":2262.66,"endTime":2265.24,"body":"you're, maybe you're integrating"},{"speaker":"Daniel Gledhill","startTime":2262.66,"endTime":2265.24,"body":"on this device every two to"},{"speaker":"Daniel Gledhill","startTime":2265.24,"endTime":2268.7999999999997,"body":"three years. And so, you know,"},{"speaker":"Daniel Gledhill","startTime":2265.24,"endTime":2268.7999999999997,"body":"how much do you want to invest"},{"speaker":"Daniel Gledhill","startTime":2268.7999999999997,"endTime":2271.14,"body":"in those, in those systems,"},{"speaker":"Daniel Gledhill","startTime":2268.7999999999997,"endTime":2271.14,"body":"unless you can invest in a"},{"speaker":"Daniel Gledhill","startTime":2271.14,"endTime":2275.4,"body":"system that can then roll over"},{"speaker":"Daniel Gledhill","startTime":2271.14,"endTime":2275.4,"body":"device to device? But that's"},{"speaker":"Daniel Gledhill","startTime":2275.4,"endTime":2278.52,"body":"really the direction that I I'm"},{"speaker":"Daniel Gledhill","startTime":2275.4,"endTime":2278.52,"body":"seeing medical device"},{"speaker":"Daniel Gledhill","startTime":2278.52,"endTime":2283.56,"body":"manufacturing going really kind"},{"speaker":"Daniel Gledhill","startTime":2278.52,"endTime":2283.56,"body":"of following the TPS system and"},{"speaker":"Daniel Gledhill","startTime":2283.56,"endTime":2287.06,"body":"really trying to, you know, have"},{"speaker":"Daniel Gledhill","startTime":2283.56,"endTime":2287.06,"body":"a better hands on approach to"},{"speaker":"Daniel Gledhill","startTime":2287.36,"endTime":2292.34,"body":"the data. How we manufacture"},{"speaker":"Daniel Gledhill","startTime":2287.36,"endTime":2292.34,"body":"single piece flow, flow, where"},{"speaker":"Daniel Gledhill","startTime":2292.34,"endTime":2296.0,"body":"in the past, really, it's been,"},{"speaker":"Daniel Gledhill","startTime":2292.34,"endTime":2296.0,"body":"hey, this is a short term"},{"speaker":"Daniel Gledhill","startTime":2296.0,"endTime":2299.12,"body":"process. There's a lot of"},{"speaker":"Daniel Gledhill","startTime":2296.0,"endTime":2299.12,"body":"variability in it. It's very"},{"speaker":"Daniel Gledhill","startTime":2299.12,"endTime":2304.2799999999997,"body":"heavily reliant on on operators"},{"speaker":"Daniel Gledhill","startTime":2299.12,"endTime":2304.2799999999997,"body":"still, and so do are you going"},{"speaker":"Daniel Gledhill","startTime":2304.2799999999997,"endTime":2306.94,"body":"to get some of the benefit of"},{"speaker":"Daniel Gledhill","startTime":2304.2799999999997,"endTime":2306.94,"body":"some of those pieces. So as we"},{"speaker":"Daniel Gledhill","startTime":2306.94,"endTime":2310.18,"body":"move towards integrating more"},{"speaker":"Daniel Gledhill","startTime":2306.94,"endTime":2310.18,"body":"automation, more standard"},{"speaker":"Daniel Gledhill","startTime":2310.18,"endTime":2315.4,"body":"processes, I definitely think"},{"speaker":"Daniel Gledhill","startTime":2310.18,"endTime":2315.4,"body":"that that will be a huge"},{"speaker":"Daniel Gledhill","startTime":2315.4,"endTime":2318.64,"body":"transition we see in medical"},{"speaker":"Daniel Gledhill","startTime":2315.4,"endTime":2318.64,"body":"device over the next five to 15"},{"speaker":"Daniel Gledhill","startTime":2318.64,"endTime":2321.34,"body":"years, and some lines are"},{"speaker":"Daniel Gledhill","startTime":2318.64,"endTime":2321.34,"body":"already going to be there. But"},{"speaker":"Daniel Gledhill","startTime":2321.4,"endTime":2325.2999999999997,"body":"my expertise with catheter"},{"speaker":"Daniel Gledhill","startTime":2321.4,"endTime":2325.2999999999997,"body":"manufacturing is just such an"},{"speaker":"Daniel Gledhill","startTime":2325.36,"endTime":2328.7999999999997,"body":"it's such a manual process that"},{"speaker":"Daniel Gledhill","startTime":2325.36,"endTime":2328.7999999999997,"body":"that's that's what you see."},{"speaker":"Aaron Moncur","startTime":2330.06,"endTime":2332.88,"body":"Is it so manual"},{"speaker":"Aaron Moncur","startTime":2330.06,"endTime":2332.88,"body":"just because the the dexterity"},{"speaker":"Aaron Moncur","startTime":2332.88,"endTime":2336.2999999999997,"body":"required to assemble these"},{"speaker":"Aaron Moncur","startTime":2332.88,"endTime":2336.2999999999997,"body":"devices can't quite be"},{"speaker":"Aaron Moncur","startTime":2336.2999999999997,"endTime":2340.2599999999998,"body":"duplicated by robots and"},{"speaker":"Aaron Moncur","startTime":2336.2999999999997,"endTime":2340.2599999999998,"body":"machines yet? Or are there other"},{"speaker":"Aaron Moncur","startTime":2340.2599999999998,"endTime":2341.22,"body":"reasons for that?"},{"speaker":"Daniel Gledhill","startTime":2342.18,"endTime":2344.22,"body":"Yeah, I, I"},{"speaker":"Daniel Gledhill","startTime":2342.18,"endTime":2344.22,"body":"definitely think that if you"},{"speaker":"Daniel Gledhill","startTime":2344.22,"endTime":2347.18,"body":"were to commit to one iteration"},{"speaker":"Daniel Gledhill","startTime":2344.22,"endTime":2347.18,"body":"and just say, hey, we want to"},{"speaker":"Daniel Gledhill","startTime":2347.18,"endTime":2350.6,"body":"automate this and design"},{"speaker":"Daniel Gledhill","startTime":2347.18,"endTime":2350.6,"body":"processes to do this that you"},{"speaker":"Daniel Gledhill","startTime":2350.6,"endTime":2355.58,"body":"absolutely could. I think that"},{"speaker":"Daniel Gledhill","startTime":2350.6,"endTime":2355.58,"body":"the but the cost is, you know,"},{"speaker":"Daniel Gledhill","startTime":2355.88,"endTime":2360.32,"body":"and then, okay, how long until"},{"speaker":"Daniel Gledhill","startTime":2355.88,"endTime":2360.32,"body":"this device is obsolete? And so,"},{"speaker":"Daniel Gledhill","startTime":2360.32,"endTime":2363.74,"body":"when you're dealing with novel"},{"speaker":"Daniel Gledhill","startTime":2360.32,"endTime":2363.74,"body":"procedures and novel"},{"speaker":"Daniel Gledhill","startTime":2363.74,"endTime":2367.9,"body":"technologies, they're changing,"},{"speaker":"Daniel Gledhill","startTime":2363.74,"endTime":2367.9,"body":"you know, we whether it's every"},{"speaker":"Daniel Gledhill","startTime":2367.9,"endTime":2373.36,"body":"2345, years, you're iterating on"},{"speaker":"Daniel Gledhill","startTime":2367.9,"endTime":2373.36,"body":"that, taking feedback from the"},{"speaker":"Daniel Gledhill","startTime":2373.36,"endTime":2376.66,"body":"patients, from the doctors, and"},{"speaker":"Daniel Gledhill","startTime":2373.36,"endTime":2376.66,"body":"trying to make improvements. And"},{"speaker":"Daniel Gledhill","startTime":2376.66,"endTime":2380.02,"body":"so there's just, there's times"},{"speaker":"Daniel Gledhill","startTime":2376.66,"endTime":2380.02,"body":"where maybe it, it doesn't make"},{"speaker":"Daniel Gledhill","startTime":2380.02,"endTime":2385.9,"body":"sense to invest that heavily in"},{"speaker":"Daniel Gledhill","startTime":2380.02,"endTime":2385.9,"body":"in a comprehensive manufacturing"},{"speaker":"Daniel Gledhill","startTime":2385.9,"endTime":2389.52,"body":"process. But if you know, hey,"},{"speaker":"Daniel Gledhill","startTime":2385.9,"endTime":2389.52,"body":"this is a critical part in"},{"speaker":"Daniel Gledhill","startTime":2389.52,"endTime":2392.4,"body":"making this device. We know"},{"speaker":"Daniel Gledhill","startTime":2389.52,"endTime":2392.4,"body":"we're going to continue to use"},{"speaker":"Daniel Gledhill","startTime":2392.4,"endTime":2398.22,"body":"this. Let's invest in this"},{"speaker":"Daniel Gledhill","startTime":2392.4,"endTime":2398.22,"body":"capability. Let's invest in in"},{"speaker":"Daniel Gledhill","startTime":2398.22,"endTime":2401.52,"body":"automation of maybe our laser"},{"speaker":"Daniel Gledhill","startTime":2398.22,"endTime":2401.52,"body":"processes, of, you know, laser"},{"speaker":"Daniel Gledhill","startTime":2401.52,"endTime":2405.42,"body":"setup. Let's remove the operator"},{"speaker":"Daniel Gledhill","startTime":2401.52,"endTime":2405.42,"body":"from the setup process in how we"},{"speaker":"Daniel Gledhill","startTime":2405.42,"endTime":2409.46,"body":"design and build this and those"},{"speaker":"Daniel Gledhill","startTime":2405.42,"endTime":2409.46,"body":"absolutely so it's finding the"},{"speaker":"Daniel Gledhill","startTime":2409.46,"endTime":2410.36,"body":"opportunities."},{"speaker":"Aaron Moncur","startTime":2412.1,"endTime":2420.68,"body":"Yeah, yeah. I'd"},{"speaker":"Aaron Moncur","startTime":2412.1,"endTime":2420.68,"body":"love to hear from you how you"},{"speaker":"Aaron Moncur","startTime":2420.68,"endTime":2425.98,"body":"measure success as a leader. And"},{"speaker":"Aaron Moncur","startTime":2420.68,"endTime":2425.98,"body":"then second part to that"},{"speaker":"Aaron Moncur","startTime":2425.98,"endTime":2430.72,"body":"question is, is there an"},{"speaker":"Aaron Moncur","startTime":2425.98,"endTime":2430.72,"body":"experience that you can share,"},{"speaker":"Aaron Moncur","startTime":2430.72,"endTime":2434.74,"body":"some story that you can share"},{"speaker":"Aaron Moncur","startTime":2430.72,"endTime":2434.74,"body":"where, where you, as a leader,"},{"speaker":"Aaron Moncur","startTime":2434.74,"endTime":2440.62,"body":"made a decision that had a"},{"speaker":"Aaron Moncur","startTime":2434.74,"endTime":2440.62,"body":"meaningful impact on the outcome"},{"speaker":"Aaron Moncur","startTime":2440.62,"endTime":2446.58,"body":"of a project or the team's"},{"speaker":"Aaron Moncur","startTime":2440.62,"endTime":2446.58,"body":"morale or performance?"},{"speaker":"Daniel Gledhill","startTime":2448.38,"endTime":2451.86,"body":"Yeah,"},{"speaker":"Daniel Gledhill","startTime":2448.38,"endTime":2451.86,"body":"absolutely. I think I'll go back"},{"speaker":"Daniel Gledhill","startTime":2451.86,"endTime":2455.52,"body":"to an initiative that we were"},{"speaker":"Daniel Gledhill","startTime":2451.86,"endTime":2455.52,"body":"trying to launch, and it was"},{"speaker":"Daniel Gledhill","startTime":2455.52,"endTime":2458.94,"body":"around operator suggestions. So"},{"speaker":"Daniel Gledhill","startTime":2455.52,"endTime":2458.94,"body":"at the time, I was in a"},{"speaker":"Daniel Gledhill","startTime":2459.06,"endTime":2463.2,"body":"operations role, so leading a"},{"speaker":"Daniel Gledhill","startTime":2459.06,"endTime":2463.2,"body":"team of supervisors and"},{"speaker":"Daniel Gledhill","startTime":2463.2599999999998,"endTime":2466.7599999999998,"body":"frontline employees, and we had"},{"speaker":"Daniel Gledhill","startTime":2463.2599999999998,"endTime":2466.7599999999998,"body":"worked to roll out a new"},{"speaker":"Daniel Gledhill","startTime":2466.7599999999998,"endTime":2470.66,"body":"suggestion program. The idea was"},{"speaker":"Daniel Gledhill","startTime":2466.7599999999998,"endTime":2470.66,"body":"to double down our investment"},{"speaker":"Daniel Gledhill","startTime":2470.66,"endTime":2474.02,"body":"and our frontline employees and"},{"speaker":"Daniel Gledhill","startTime":2470.66,"endTime":2474.02,"body":"get them engaged in the process,"},{"speaker":"Daniel Gledhill","startTime":2474.02,"endTime":2477.14,"body":"so that they are owning the"},{"speaker":"Daniel Gledhill","startTime":2474.02,"endTime":2477.14,"body":"process. They're owning changes"},{"speaker":"Daniel Gledhill","startTime":2477.14,"endTime":2479.2999999999997,"body":"in the process and how we're"},{"speaker":"Daniel Gledhill","startTime":2477.14,"endTime":2479.2999999999997,"body":"going to manage through that."},{"speaker":"Daniel Gledhill","startTime":2479.7799999999997,"endTime":2484.7,"body":"And we had pulled a lot of"},{"speaker":"Daniel Gledhill","startTime":2479.7799999999997,"endTime":2484.7,"body":"operators, leads, supervisors,"},{"speaker":"Daniel Gledhill","startTime":2484.7,"endTime":2488.38,"body":"into this team. To create this."},{"speaker":"Daniel Gledhill","startTime":2484.7,"endTime":2488.38,"body":"And, you know, soon after we"},{"speaker":"Daniel Gledhill","startTime":2488.38,"endTime":2492.58,"body":"launched, we brought the entire"},{"speaker":"Daniel Gledhill","startTime":2488.38,"endTime":2492.58,"body":"site in to, you know, kind of"},{"speaker":"Daniel Gledhill","startTime":2492.58,"endTime":2496.12,"body":"understand, you know, where,"},{"speaker":"Daniel Gledhill","startTime":2492.58,"endTime":2496.12,"body":"where we wanted to go with this,"},{"speaker":"Daniel Gledhill","startTime":2496.18,"endTime":2500.38,"body":"and just to kind of see how it"},{"speaker":"Daniel Gledhill","startTime":2496.18,"endTime":2500.38,"body":"was working within our team. And"},{"speaker":"Daniel Gledhill","startTime":2500.38,"endTime":2502.66,"body":"so we get everyone there, we're"},{"speaker":"Daniel Gledhill","startTime":2500.38,"endTime":2502.66,"body":"going through, kind of our"},{"speaker":"Daniel Gledhill","startTime":2502.66,"endTime":2506.92,"body":"tiered meeting structure that we"},{"speaker":"Daniel Gledhill","startTime":2502.66,"endTime":2506.92,"body":"had at the time, and the we had"},{"speaker":"Daniel Gledhill","startTime":2506.92,"endTime":2510.36,"body":"a few new suggestions. And so we"},{"speaker":"Daniel Gledhill","startTime":2506.92,"endTime":2510.36,"body":"just all right, let's read these"},{"speaker":"Daniel Gledhill","startTime":2510.36,"endTime":2513.96,"body":"new suggestions. And one of the"},{"speaker":"Daniel Gledhill","startTime":2510.36,"endTime":2513.96,"body":"suggestions from one of the"},{"speaker":"Daniel Gledhill","startTime":2513.96,"endTime":2519.54,"body":"employees was that the engineers"},{"speaker":"Daniel Gledhill","startTime":2513.96,"endTime":2519.54,"body":"and supervisors needed to take a"},{"speaker":"Daniel Gledhill","startTime":2519.54,"endTime":2524.88,"body":"class on the female anatomy to"},{"speaker":"Daniel Gledhill","startTime":2519.54,"endTime":2524.88,"body":"better understand when females"},{"speaker":"Daniel Gledhill","startTime":2524.88,"endTime":2529.64,"body":"or employees need to go to the"},{"speaker":"Daniel Gledhill","startTime":2524.88,"endTime":2529.64,"body":"bathroom, and I was just sitting"},{"speaker":"Daniel Gledhill","startTime":2529.64,"endTime":2535.58,"body":"in the back, just steaming and"},{"speaker":"Daniel Gledhill","startTime":2529.64,"endTime":2535.58,"body":"fortunate. Fortunately for me,"},{"speaker":"Daniel Gledhill","startTime":2535.58,"endTime":2540.5,"body":"it wasn't an opportunity to"},{"speaker":"Daniel Gledhill","startTime":2535.58,"endTime":2540.5,"body":"really kind of disappointed, as"},{"speaker":"Daniel Gledhill","startTime":2540.5,"endTime":2545.72,"body":"I was just say, okay, hey, we'll"},{"speaker":"Daniel Gledhill","startTime":2540.5,"endTime":2545.72,"body":"absolutely follow up on that and"},{"speaker":"Daniel Gledhill","startTime":2545.84,"endTime":2548.92,"body":"and luckily, I had a day or so"},{"speaker":"Daniel Gledhill","startTime":2545.84,"endTime":2548.92,"body":"to just kind of vet through it,"},{"speaker":"Daniel Gledhill","startTime":2548.92,"endTime":2551.62,"body":"talk with the supervisor. He's"},{"speaker":"Daniel Gledhill","startTime":2548.92,"endTime":2551.62,"body":"like, Yeah, I recently, you"},{"speaker":"Daniel Gledhill","startTime":2551.62,"endTime":2553.48,"body":"know, had to have a"},{"speaker":"Daniel Gledhill","startTime":2551.62,"endTime":2553.48,"body":"conversation. And wrote this"},{"speaker":"Daniel Gledhill","startTime":2553.48,"endTime":2556.96,"body":"employee up, because within a"},{"speaker":"Daniel Gledhill","startTime":2553.48,"endTime":2556.96,"body":"clean room environment, like it"},{"speaker":"Daniel Gledhill","startTime":2556.96,"endTime":2560.98,"body":"takes a while to change to to"},{"speaker":"Daniel Gledhill","startTime":2556.96,"endTime":2560.98,"body":"ungown, go out, go to the"},{"speaker":"Daniel Gledhill","startTime":2560.98,"endTime":2564.16,"body":"bathroom. And so it's like, hey,"},{"speaker":"Daniel Gledhill","startTime":2560.98,"endTime":2564.16,"body":"you know, things happen. But if"},{"speaker":"Daniel Gledhill","startTime":2564.16,"endTime":2566.2799999999997,"body":"it's, you know, continually,"},{"speaker":"Daniel Gledhill","startTime":2564.16,"endTime":2566.2799999999997,"body":"every day in between your"},{"speaker":"Daniel Gledhill","startTime":2566.4,"endTime":2572.04,"body":"scheduled breaks, you're going"},{"speaker":"Daniel Gledhill","startTime":2566.4,"endTime":2572.04,"body":"out. And so luckily for me, I"},{"speaker":"Daniel Gledhill","startTime":2572.04,"endTime":2574.32,"body":"had some time to kind of think"},{"speaker":"Daniel Gledhill","startTime":2572.04,"endTime":2574.32,"body":"through it. And as we were"},{"speaker":"Daniel Gledhill","startTime":2574.32,"endTime":2576.42,"body":"trying to launch this, I mean,"},{"speaker":"Daniel Gledhill","startTime":2574.32,"endTime":2576.42,"body":"this was one of our more"},{"speaker":"Daniel Gledhill","startTime":2576.42,"endTime":2579.66,"body":"outgoing frontline employees"},{"speaker":"Daniel Gledhill","startTime":2576.42,"endTime":2579.66,"body":"that was invested, but, you"},{"speaker":"Daniel Gledhill","startTime":2579.66,"endTime":2581.88,"body":"know, didn't really feel like,"},{"speaker":"Daniel Gledhill","startTime":2579.66,"endTime":2581.88,"body":"hey, what we had told is, hey,"},{"speaker":"Daniel Gledhill","startTime":2581.88,"endTime":2585.06,"body":"we're going to take every"},{"speaker":"Daniel Gledhill","startTime":2581.88,"endTime":2585.06,"body":"suggestion seriously. And so"},{"speaker":"Daniel Gledhill","startTime":2585.06,"endTime":2587.24,"body":"luckily, you know, I had the"},{"speaker":"Daniel Gledhill","startTime":2585.06,"endTime":2587.24,"body":"time to kind of think through"},{"speaker":"Daniel Gledhill","startTime":2587.24,"endTime":2591.32,"body":"it, to talk with the supervisor"},{"speaker":"Daniel Gledhill","startTime":2587.24,"endTime":2591.32,"body":"and and I came back and just,"},{"speaker":"Daniel Gledhill","startTime":2591.32,"endTime":2595.46,"body":"you know, pulled the operator"},{"speaker":"Daniel Gledhill","startTime":2591.32,"endTime":2595.46,"body":"off the line and said, Hey, I"},{"speaker":"Daniel Gledhill","startTime":2595.46,"endTime":2598.52,"body":"just want to thank you for using"},{"speaker":"Daniel Gledhill","startTime":2595.46,"endTime":2598.52,"body":"the system. I want to make sure"},{"speaker":"Daniel Gledhill","startTime":2598.52,"endTime":2602.42,"body":"that you know that we're going"},{"speaker":"Daniel Gledhill","startTime":2598.52,"endTime":2602.42,"body":"to follow up on these ideas. But"},{"speaker":"Daniel Gledhill","startTime":2603.56,"endTime":2607.66,"body":"for this idea, we thought that"},{"speaker":"Daniel Gledhill","startTime":2603.56,"endTime":2607.66,"body":"the best person to teach this"},{"speaker":"Daniel Gledhill","startTime":2607.66,"endTime":2615.34,"body":"class would be you, and she just"},{"speaker":"Daniel Gledhill","startTime":2607.66,"endTime":2615.34,"body":"immediately turned feet red and"},{"speaker":"Daniel Gledhill","startTime":2615.34,"endTime":2619.84,"body":"was like, no, no, no, that's not"},{"speaker":"Daniel Gledhill","startTime":2615.34,"endTime":2619.84,"body":"what I want. That's not and and"},{"speaker":"Daniel Gledhill","startTime":2619.9,"endTime":2623.98,"body":"it it just it opened up the"},{"speaker":"Daniel Gledhill","startTime":2619.9,"endTime":2623.98,"body":"opportunity to then turn what"},{"speaker":"Daniel Gledhill","startTime":2623.98,"endTime":2628.56,"body":"could have been a very negative"},{"speaker":"Daniel Gledhill","startTime":2623.98,"endTime":2628.56,"body":"thing into, okay, well, what did"},{"speaker":"Daniel Gledhill","startTime":2628.56,"endTime":2632.7,"body":"you want? What? What was your"},{"speaker":"Daniel Gledhill","startTime":2628.56,"endTime":2632.7,"body":"goal with this and, and she's"},{"speaker":"Daniel Gledhill","startTime":2632.7,"endTime":2635.58,"body":"like, Well, I was actually just,"},{"speaker":"Daniel Gledhill","startTime":2632.7,"endTime":2635.58,"body":"you know, venting because I was"},{"speaker":"Daniel Gledhill","startTime":2635.58,"endTime":2638.2799999999997,"body":"frustrated about something. It's"},{"speaker":"Daniel Gledhill","startTime":2635.58,"endTime":2638.2799999999997,"body":"like, Well, do you understand"},{"speaker":"Daniel Gledhill","startTime":2638.2799999999997,"endTime":2641.1,"body":"that maybe this isn't the right"},{"speaker":"Daniel Gledhill","startTime":2638.2799999999997,"endTime":2641.1,"body":"avenue to vent, because we"},{"speaker":"Daniel Gledhill","startTime":2641.1,"endTime":2645.2999999999997,"body":"really want to leverage the good"},{"speaker":"Daniel Gledhill","startTime":2641.1,"endTime":2645.2999999999997,"body":"ideas that you have and, and by"},{"speaker":"Daniel Gledhill","startTime":2645.2999999999997,"endTime":2649.64,"body":"managing through it that way,"},{"speaker":"Daniel Gledhill","startTime":2645.2999999999997,"endTime":2649.64,"body":"understanding her why, taking"},{"speaker":"Daniel Gledhill","startTime":2649.64,"endTime":2652.88,"body":"that time to coach, to"},{"speaker":"Daniel Gledhill","startTime":2649.64,"endTime":2652.88,"body":"understand where she was coming"},{"speaker":"Daniel Gledhill","startTime":2652.88,"endTime":2657.44,"body":"from, she became a changing,"},{"speaker":"Daniel Gledhill","startTime":2652.88,"endTime":2657.44,"body":"change agent for the for the"},{"speaker":"Daniel Gledhill","startTime":2657.44,"endTime":2660.74,"body":"whole program, and was able to"},{"speaker":"Daniel Gledhill","startTime":2657.44,"endTime":2660.74,"body":"shift kind of the direction that"},{"speaker":"Daniel Gledhill","startTime":2660.74,"endTime":2664.34,"body":"we were, we were trying to go,"},{"speaker":"Daniel Gledhill","startTime":2660.74,"endTime":2664.34,"body":"and how we were trying to manage"},{"speaker":"Daniel Gledhill","startTime":2664.34,"endTime":2667.7799999999997,"body":"that. And I think for me, that"},{"speaker":"Daniel Gledhill","startTime":2664.34,"endTime":2667.7799999999997,"body":"always, I'll use another"},{"speaker":"Daniel Gledhill","startTime":2667.7799999999997,"endTime":2671.32,"body":"example, actually, with within"},{"speaker":"Daniel Gledhill","startTime":2667.7799999999997,"endTime":2671.32,"body":"supervision is I had a team that"},{"speaker":"Daniel Gledhill","startTime":2671.32,"endTime":2675.64,"body":"I had launched. I'd hired them"},{"speaker":"Daniel Gledhill","startTime":2671.32,"endTime":2675.64,"body":"all, and I had gotten pulled"},{"speaker":"Daniel Gledhill","startTime":2675.64,"endTime":2677.7999999999997,"body":"into some other"},{"speaker":"Daniel Gledhill","startTime":2675.64,"endTime":2677.7999999999997,"body":"responsibilities, and I came"},{"speaker":"Daniel Gledhill","startTime":2677.7999999999997,"endTime":2680.74,"body":"back to that team and I was"},{"speaker":"Daniel Gledhill","startTime":2677.7999999999997,"endTime":2680.74,"body":"like, hey, I need you guys to do"},{"speaker":"Daniel Gledhill","startTime":2680.74,"endTime":2685.42,"body":"this, this and this. And the"},{"speaker":"Daniel Gledhill","startTime":2680.74,"endTime":2685.42,"body":"three of them just kind of got"},{"speaker":"Daniel Gledhill","startTime":2685.42,"endTime":2687.66,"body":"together and looked at me, and"},{"speaker":"Daniel Gledhill","startTime":2685.42,"endTime":2687.66,"body":"they said, you know, we don't"},{"speaker":"Daniel Gledhill","startTime":2687.66,"endTime":2691.44,"body":"really like working for you"},{"speaker":"Daniel Gledhill","startTime":2687.66,"endTime":2691.44,"body":"anymore. And I just was like,"},{"speaker":"Daniel Gledhill","startTime":2691.44,"endTime":2694.44,"body":"heartbroken. I was like, you"},{"speaker":"Daniel Gledhill","startTime":2691.44,"endTime":2694.44,"body":"know, this was a team that I had"},{"speaker":"Daniel Gledhill","startTime":2694.44,"endTime":2698.46,"body":"hand selected. I'd spent so much"},{"speaker":"Daniel Gledhill","startTime":2694.44,"endTime":2698.46,"body":"time with them. And I just like,"},{"speaker":"Daniel Gledhill","startTime":2698.7,"endTime":2701.34,"body":"you know, just took a couple"},{"speaker":"Daniel Gledhill","startTime":2698.7,"endTime":2701.34,"body":"seconds to kind of just absorb"},{"speaker":"Daniel Gledhill","startTime":2701.34,"endTime":2705.68,"body":"that. And I was like, you know,"},{"speaker":"Daniel Gledhill","startTime":2701.34,"endTime":2705.68,"body":"stop whatever I was doing. Yeah,"},{"speaker":"Daniel Gledhill","startTime":2705.68,"endTime":2709.1,"body":"exactly you know what? What do I"},{"speaker":"Daniel Gledhill","startTime":2705.68,"endTime":2709.1,"body":"what's going on? What's the"},{"speaker":"Daniel Gledhill","startTime":2709.1,"endTime":2712.7,"body":"change we used to come in. You"},{"speaker":"Daniel Gledhill","startTime":2709.1,"endTime":2712.7,"body":"used to ask how we were doing."},{"speaker":"Daniel Gledhill","startTime":2712.7,"endTime":2716.0,"body":"You used to engage with us. Used"},{"speaker":"Daniel Gledhill","startTime":2712.7,"endTime":2716.0,"body":"to make us feel like we were the"},{"speaker":"Daniel Gledhill","startTime":2716.0,"endTime":2721.2799999999997,"body":"most important. And as I grew"},{"speaker":"Daniel Gledhill","startTime":2716.0,"endTime":2721.2799999999997,"body":"and became more busy, I realized"},{"speaker":"Daniel Gledhill","startTime":2721.2799999999997,"endTime":2724.1,"body":"that it was just more"},{"speaker":"Daniel Gledhill","startTime":2721.2799999999997,"endTime":2724.1,"body":"transactional. It was hey, this"},{"speaker":"Daniel Gledhill","startTime":2724.1,"endTime":2727.96,"body":"is what I need you to do. This"},{"speaker":"Daniel Gledhill","startTime":2724.1,"endTime":2727.96,"body":"is where I need you to go. And"},{"speaker":"Daniel Gledhill","startTime":2728.14,"endTime":2730.7799999999997,"body":"that, for me, was one of the"},{"speaker":"Daniel Gledhill","startTime":2728.14,"endTime":2730.7799999999997,"body":"biggest turning points for my"},{"speaker":"Daniel Gledhill","startTime":2730.7799999999997,"endTime":2733.96,"body":"leadership career, because it"},{"speaker":"Daniel Gledhill","startTime":2730.7799999999997,"endTime":2733.96,"body":"created and identified a"},{"speaker":"Daniel Gledhill","startTime":2733.96,"endTime":2737.5,"body":"weakness in me. Any any leader"},{"speaker":"Daniel Gledhill","startTime":2733.96,"endTime":2737.5,"body":"is going to get to the point"},{"speaker":"Daniel Gledhill","startTime":2737.5,"endTime":2743.2599999999998,"body":"where they have more to do than"},{"speaker":"Daniel Gledhill","startTime":2737.5,"endTime":2743.2599999999998,"body":"than they can they can get done"},{"speaker":"Daniel Gledhill","startTime":2743.2599999999998,"endTime":2746.52,"body":"and and once that happens, what"},{"speaker":"Daniel Gledhill","startTime":2743.2599999999998,"endTime":2746.52,"body":"are those things that maybe"},{"speaker":"Daniel Gledhill","startTime":2746.52,"endTime":2750.9,"body":"shift or change. And for me,"},{"speaker":"Daniel Gledhill","startTime":2746.52,"endTime":2750.9,"body":"it's more of Okay. I need to be"},{"speaker":"Daniel Gledhill","startTime":2750.9,"endTime":2755.04,"body":"more efficient in my time. And I"},{"speaker":"Daniel Gledhill","startTime":2750.9,"endTime":2755.04,"body":"need to be, you know, I need to"},{"speaker":"Daniel Gledhill","startTime":2755.04,"endTime":2758.46,"body":"have these transactions. I need"},{"speaker":"Daniel Gledhill","startTime":2755.04,"endTime":2758.46,"body":"to go and manage all these"},{"speaker":"Daniel Gledhill","startTime":2758.46,"endTime":2763.2599999999998,"body":"things when I was actually just"},{"speaker":"Daniel Gledhill","startTime":2758.46,"endTime":2763.2599999999998,"body":"doing more harm by shifting to"},{"speaker":"Daniel Gledhill","startTime":2764.04,"endTime":2769.4,"body":"to that when people are people,"},{"speaker":"Daniel Gledhill","startTime":2764.04,"endTime":2769.4,"body":"and they, they notice when, you"},{"speaker":"Daniel Gledhill","startTime":2769.4,"endTime":2773.06,"body":"know, hey, do you care about me?"},{"speaker":"Daniel Gledhill","startTime":2769.4,"endTime":2773.06,"body":"Do you care about are you"},{"speaker":"Daniel Gledhill","startTime":2773.06,"endTime":2776.0,"body":"investing in me, or are you just"},{"speaker":"Daniel Gledhill","startTime":2773.06,"endTime":2776.0,"body":"in you know, need me to get"},{"speaker":"Daniel Gledhill","startTime":2776.0,"endTime":2779.06,"body":"something done for you, and I"},{"speaker":"Daniel Gledhill","startTime":2776.0,"endTime":2779.06,"body":"think for me, and how I've"},{"speaker":"Daniel Gledhill","startTime":2779.06,"endTime":2782.7799999999997,"body":"measured my career is, you know,"},{"speaker":"Daniel Gledhill","startTime":2779.06,"endTime":2782.7799999999997,"body":"am I developing those"},{"speaker":"Daniel Gledhill","startTime":2782.7799999999997,"endTime":2786.82,"body":"relationships? Am I being at. I"},{"speaker":"Daniel Gledhill","startTime":2782.7799999999997,"endTime":2786.82,"body":"think the thing I like to say"},{"speaker":"Daniel Gledhill","startTime":2786.82,"endTime":2792.1,"body":"is, being present where I am is,"},{"speaker":"Daniel Gledhill","startTime":2786.82,"endTime":2792.1,"body":"hey, if someone's stopped me in"},{"speaker":"Daniel Gledhill","startTime":2792.1,"endTime":2795.04,"body":"the hall and I'm already linked"},{"speaker":"Daniel Gledhill","startTime":2792.1,"endTime":2795.04,"body":"to another meeting, say, Hey,"},{"speaker":"Daniel Gledhill","startTime":2795.04,"endTime":2797.38,"body":"give me one second. Type a"},{"speaker":"Daniel Gledhill","startTime":2795.04,"endTime":2797.38,"body":"little team's message or"},{"speaker":"Daniel Gledhill","startTime":2797.38,"endTime":2799.6,"body":"something. Hey, I'm running a"},{"speaker":"Daniel Gledhill","startTime":2797.38,"endTime":2799.6,"body":"little bit late. I'm not always"},{"speaker":"Daniel Gledhill","startTime":2799.6,"endTime":2802.42,"body":"great at that, but that's the"},{"speaker":"Daniel Gledhill","startTime":2799.6,"endTime":2802.42,"body":"best way to handle it. But then"},{"speaker":"Daniel Gledhill","startTime":2802.42,"endTime":2806.7,"body":"being present with that person,"},{"speaker":"Daniel Gledhill","startTime":2802.42,"endTime":2806.7,"body":"because that that is what's"},{"speaker":"Daniel Gledhill","startTime":2806.7,"endTime":2811.32,"body":"going to shift or change their"},{"speaker":"Daniel Gledhill","startTime":2806.7,"endTime":2811.32,"body":"perspective and and if you look"},{"speaker":"Daniel Gledhill","startTime":2811.32,"endTime":2814.56,"body":"at culture with an organization,"},{"speaker":"Daniel Gledhill","startTime":2811.32,"endTime":2814.56,"body":"you set all these bounds and all"},{"speaker":"Daniel Gledhill","startTime":2814.56,"endTime":2817.92,"body":"these words around culture, but"},{"speaker":"Daniel Gledhill","startTime":2814.56,"endTime":2817.92,"body":"culture is developed one"},{"speaker":"Daniel Gledhill","startTime":2817.92,"endTime":2822.72,"body":"interaction at a time. And you"},{"speaker":"Daniel Gledhill","startTime":2817.92,"endTime":2822.72,"body":"know, if I turn that interaction"},{"speaker":"Daniel Gledhill","startTime":2822.72,"endTime":2825.18,"body":"into something negative because"},{"speaker":"Daniel Gledhill","startTime":2822.72,"endTime":2825.18,"body":"I didn't have time for that"},{"speaker":"Daniel Gledhill","startTime":2825.18,"endTime":2829.16,"body":"person, versus being present"},{"speaker":"Daniel Gledhill","startTime":2825.18,"endTime":2829.16,"body":"where I am, and, you know,"},{"speaker":"Daniel Gledhill","startTime":2829.16,"endTime":2832.64,"body":"trying to be accountable for"},{"speaker":"Daniel Gledhill","startTime":2829.16,"endTime":2832.64,"body":"other places that I need to be,"},{"speaker":"Daniel Gledhill","startTime":2832.64,"endTime":2836.42,"body":"but really that taking that time"},{"speaker":"Daniel Gledhill","startTime":2832.64,"endTime":2836.42,"body":"upfront. And so some of those"},{"speaker":"Daniel Gledhill","startTime":2836.42,"endTime":2839.06,"body":"are some of the pieces that"},{"speaker":"Daniel Gledhill","startTime":2836.42,"endTime":2839.06,"body":"really shifted how I looked at"},{"speaker":"Daniel Gledhill","startTime":2839.06,"endTime":2842.84,"body":"leadership and how I looked at"},{"speaker":"Daniel Gledhill","startTime":2839.06,"endTime":2842.84,"body":"success. Because, like I kind of"},{"speaker":"Daniel Gledhill","startTime":2842.84,"endTime":2846.4,"body":"mentioned a little bit earlier,"},{"speaker":"Daniel Gledhill","startTime":2842.84,"endTime":2846.4,"body":"is it's, it's difficult as a"},{"speaker":"Daniel Gledhill","startTime":2846.4,"endTime":2849.46,"body":"leader to go from Hey, I"},{"speaker":"Daniel Gledhill","startTime":2846.4,"endTime":2849.46,"body":"accomplished this. I got this"},{"speaker":"Daniel Gledhill","startTime":2849.46,"endTime":2854.32,"body":"done. I I was able to solve this"},{"speaker":"Daniel Gledhill","startTime":2849.46,"endTime":2854.32,"body":"problem, to hey, I had this"},{"speaker":"Daniel Gledhill","startTime":2854.32,"endTime":2857.2599999999998,"body":"conversation with someone. I was"},{"speaker":"Daniel Gledhill","startTime":2854.32,"endTime":2857.2599999999998,"body":"able to kind of tweak their"},{"speaker":"Daniel Gledhill","startTime":2857.5,"endTime":2861.1,"body":"their mindset a little bit, or"},{"speaker":"Daniel Gledhill","startTime":2857.5,"endTime":2861.1,"body":"my team was able to accomplish"},{"speaker":"Daniel Gledhill","startTime":2861.1,"endTime":2864.82,"body":"these things. And at the end of"},{"speaker":"Daniel Gledhill","startTime":2861.1,"endTime":2864.82,"body":"the day, if you don't really"},{"speaker":"Daniel Gledhill","startTime":2864.82,"endTime":2868.92,"body":"kind of dig into what behaviors"},{"speaker":"Daniel Gledhill","startTime":2864.82,"endTime":2868.92,"body":"you're trying to drive, and did"},{"speaker":"Daniel Gledhill","startTime":2868.92,"endTime":2871.32,"body":"you have the interactions with"},{"speaker":"Daniel Gledhill","startTime":2868.92,"endTime":2871.32,"body":"people that were driving those"},{"speaker":"Daniel Gledhill","startTime":2871.32,"endTime":2875.4,"body":"behaviors? If you don't just"},{"speaker":"Daniel Gledhill","startTime":2871.32,"endTime":2875.4,"body":"change your perspective of what"},{"speaker":"Daniel Gledhill","startTime":2875.4,"endTime":2878.88,"body":"you're looking for for success,"},{"speaker":"Daniel Gledhill","startTime":2875.4,"endTime":2878.88,"body":"then I think it's really hard to"},{"speaker":"Daniel Gledhill","startTime":2879.36,"endTime":2883.62,"body":"see that success. And so I made"},{"speaker":"Daniel Gledhill","startTime":2879.36,"endTime":2883.62,"body":"it a point at the end of"},{"speaker":"Daniel Gledhill","startTime":2884.34,"endTime":2886.64,"body":"probably not every day, but at"},{"speaker":"Daniel Gledhill","startTime":2884.34,"endTime":2886.64,"body":"least the end of the week to"},{"speaker":"Daniel Gledhill","startTime":2886.64,"endTime":2889.4,"body":"kind of look back and say, Hey,"},{"speaker":"Daniel Gledhill","startTime":2886.64,"endTime":2889.4,"body":"these were some of those"},{"speaker":"Daniel Gledhill","startTime":2889.4,"endTime":2891.86,"body":"interactions that I had that I"},{"speaker":"Daniel Gledhill","startTime":2889.4,"endTime":2891.86,"body":"think really moved the needle"},{"speaker":"Daniel Gledhill","startTime":2891.86,"endTime":2894.86,"body":"and where we wanted to go. And"},{"speaker":"Daniel Gledhill","startTime":2891.86,"endTime":2894.86,"body":"then also retrospectively, said,"},{"speaker":"Daniel Gledhill","startTime":2894.86,"endTime":2898.58,"body":"Hey, this is maybe one that I"},{"speaker":"Daniel Gledhill","startTime":2894.86,"endTime":2898.58,"body":"could have handled better. And"},{"speaker":"Daniel Gledhill","startTime":2898.58,"endTime":2901.2799999999997,"body":"then taking the initiative to go"},{"speaker":"Daniel Gledhill","startTime":2898.58,"endTime":2901.2799999999997,"body":"and say, Hey, remember when we"},{"speaker":"Daniel Gledhill","startTime":2901.2799999999997,"endTime":2904.7,"body":"talked about this the other day?"},{"speaker":"Daniel Gledhill","startTime":2901.2799999999997,"endTime":2904.7,"body":"I realized that maybe I wasn't,"},{"speaker":"Daniel Gledhill","startTime":2905.0,"endTime":2909.94,"body":"as, you know, attentive to you"},{"speaker":"Daniel Gledhill","startTime":2905.0,"endTime":2909.94,"body":"as I needed to be. And I think"},{"speaker":"Daniel Gledhill","startTime":2909.94,"endTime":2912.4,"body":"more often than not, people were"},{"speaker":"Daniel Gledhill","startTime":2909.94,"endTime":2912.4,"body":"like, Oh, I didn't, I didn't"},{"speaker":"Daniel Gledhill","startTime":2912.4,"endTime":2914.56,"body":"feel that way, but I really"},{"speaker":"Daniel Gledhill","startTime":2912.4,"endTime":2914.56,"body":"appreciate you, you know,"},{"speaker":"Daniel Gledhill","startTime":2914.56,"endTime":2917.86,"body":"addressing that and being"},{"speaker":"Daniel Gledhill","startTime":2914.56,"endTime":2917.86,"body":"upfront with it. I think that"},{"speaker":"Daniel Gledhill","startTime":2917.92,"endTime":2921.58,"body":"is, that is what really drove"},{"speaker":"Daniel Gledhill","startTime":2917.92,"endTime":2921.58,"body":"that culture and that shift and"},{"speaker":"Daniel Gledhill","startTime":2921.58,"endTime":2926.1,"body":"that change, and really was what"},{"speaker":"Daniel Gledhill","startTime":2921.58,"endTime":2926.1,"body":"I found to be the most rewarding"},{"speaker":"Daniel Gledhill","startTime":2926.1,"endTime":2926.64,"body":"as a leader."},{"speaker":"Aaron Moncur","startTime":2927.9,"endTime":2931.56,"body":"Wonderful,"},{"speaker":"Aaron Moncur","startTime":2927.9,"endTime":2931.56,"body":"wonderful stories. Thank you for"},{"speaker":"Aaron Moncur","startTime":2931.56,"endTime":2934.14,"body":"sharing those. I think a lot of"},{"speaker":"Aaron Moncur","startTime":2931.56,"endTime":2934.14,"body":"people are going to hear those"},{"speaker":"Aaron Moncur","startTime":2934.14,"endTime":2937.2,"body":"and walk away with great"},{"speaker":"Aaron Moncur","startTime":2934.14,"endTime":2937.2,"body":"insights that they can apply"},{"speaker":"Aaron Moncur","startTime":2937.2,"endTime":2939.7799999999997,"body":"right away to their lives and"},{"speaker":"Aaron Moncur","startTime":2937.2,"endTime":2939.7799999999997,"body":"their work environments, and"},{"speaker":"Aaron Moncur","startTime":2939.84,"endTime":2942.36,"body":"probably beyond just work"},{"speaker":"Aaron Moncur","startTime":2939.84,"endTime":2942.36,"body":"environments. But you're so"},{"speaker":"Aaron Moncur","startTime":2942.36,"endTime":2946.82,"body":"right that everything we do is"},{"speaker":"Aaron Moncur","startTime":2942.36,"endTime":2946.82,"body":"with and through people. And"},{"speaker":"Aaron Moncur","startTime":2946.82,"endTime":2949.1,"body":"like you said, people are"},{"speaker":"Aaron Moncur","startTime":2946.82,"endTime":2949.1,"body":"people, right? They're not"},{"speaker":"Aaron Moncur","startTime":2949.1,"endTime":2953.2999999999997,"body":"machines. They do have feelings,"},{"speaker":"Aaron Moncur","startTime":2949.1,"endTime":2953.2999999999997,"body":"and we need to be aware of those"},{"speaker":"Aaron Moncur","startTime":2953.2999999999997,"endTime":2958.64,"body":"feelings. How great that this"},{"speaker":"Aaron Moncur","startTime":2953.2999999999997,"endTime":2958.64,"body":"team that you'd put together"},{"speaker":"Aaron Moncur","startTime":2958.64,"endTime":2962.2999999999997,"body":"felt comfortable enough coming"},{"speaker":"Aaron Moncur","startTime":2958.64,"endTime":2962.2999999999997,"body":"to you and saying, We don't want"},{"speaker":"Aaron Moncur","startTime":2962.2999999999997,"endTime":2966.58,"body":"to work for you anymore. I mean,"},{"speaker":"Aaron Moncur","startTime":2962.2999999999997,"endTime":2966.58,"body":"as painful as that was, I'm"},{"speaker":"Aaron Moncur","startTime":2966.58,"endTime":2970.18,"body":"sure, how wonderful that they"},{"speaker":"Aaron Moncur","startTime":2966.58,"endTime":2970.18,"body":"felt comfortable enough with"},{"speaker":"Aaron Moncur","startTime":2970.18,"endTime":2975.82,"body":"you, and that says a lot about"},{"speaker":"Aaron Moncur","startTime":2970.18,"endTime":2975.82,"body":"you as well, to make such a"},{"speaker":"Aaron Moncur","startTime":2975.82,"endTime":2979.7799999999997,"body":"candid statement, and it just"},{"speaker":"Aaron Moncur","startTime":2975.82,"endTime":2979.7799999999997,"body":"led to such a wonderful outcome"},{"speaker":"Aaron Moncur","startTime":2980.08,"endTime":2983.98,"body":"in the end, you know, I think"},{"speaker":"Aaron Moncur","startTime":2980.08,"endTime":2983.98,"body":"this is a good opportunity. I"},{"speaker":"Aaron Moncur","startTime":2983.98,"endTime":2987.24,"body":"recently came up with a new"},{"speaker":"Aaron Moncur","startTime":2983.98,"endTime":2987.24,"body":"definition for the word leader,"},{"speaker":"Aaron Moncur","startTime":2987.24,"endTime":2990.66,"body":"what it means to be a leader,"},{"speaker":"Aaron Moncur","startTime":2987.24,"endTime":2990.66,"body":"and it just it dovetails so"},{"speaker":"Aaron Moncur","startTime":2990.66,"endTime":2994.2599999999998,"body":"nicely into the stories that"},{"speaker":"Aaron Moncur","startTime":2990.66,"endTime":2994.2599999999998,"body":"that you shared. So I'm going to"},{"speaker":"Aaron Moncur","startTime":2994.2599999999998,"endTime":2997.38,"body":"share my definition now. It's a"},{"speaker":"Aaron Moncur","startTime":2994.2599999999998,"endTime":2997.38,"body":"little woo, woo. I'll warn you"},{"speaker":"Aaron Moncur","startTime":2997.38,"endTime":3000.32,"body":"up front, but my definition, I"},{"speaker":"Aaron Moncur","startTime":2997.38,"endTime":3000.32,"body":"just came up with this last"},{"speaker":"Aaron Moncur","startTime":3000.32,"endTime":3002.96,"body":"month, and I love it. I think"},{"speaker":"Aaron Moncur","startTime":3000.32,"endTime":3002.96,"body":"it's so beautifully simple. A"},{"speaker":"Aaron Moncur","startTime":3002.96,"endTime":3007.54,"body":"leader is a guide who loves you."},{"speaker":"Aaron Moncur","startTime":3002.96,"endTime":3007.54,"body":"And those two things have to be"},{"speaker":"Aaron Moncur","startTime":3007.54,"endTime":3012.34,"body":"true. There has to be a guide,"},{"speaker":"Aaron Moncur","startTime":3007.54,"endTime":3012.34,"body":"right? Someone who has knowledge"},{"speaker":"Aaron Moncur","startTime":3012.34,"endTime":3015.52,"body":"or information that he or she"},{"speaker":"Aaron Moncur","startTime":3012.34,"endTime":3015.52,"body":"can impart to you that's going"},{"speaker":"Aaron Moncur","startTime":3015.52,"endTime":3018.4,"body":"to help you move from where you"},{"speaker":"Aaron Moncur","startTime":3015.52,"endTime":3018.4,"body":"are right now to a better place,"},{"speaker":"Aaron Moncur","startTime":3018.4,"endTime":3021.16,"body":"whatever that looks like for"},{"speaker":"Aaron Moncur","startTime":3018.4,"endTime":3021.16,"body":"your situation. And then the"},{"speaker":"Aaron Moncur","startTime":3021.16,"endTime":3025.12,"body":"second part, this leader, to be"},{"speaker":"Aaron Moncur","startTime":3021.16,"endTime":3025.12,"body":"a leader, under my definition"},{"speaker":"Aaron Moncur","startTime":3025.18,"endTime":3029.2799999999997,"body":"anyway, has to genuinely care"},{"speaker":"Aaron Moncur","startTime":3025.18,"endTime":3029.2799999999997,"body":"about you. They have to care"},{"speaker":"Aaron Moncur","startTime":3029.2799999999997,"endTime":3032.52,"body":"about you as a person. They have"},{"speaker":"Aaron Moncur","startTime":3029.2799999999997,"endTime":3032.52,"body":"to have some love for you. And"},{"speaker":"Aaron Moncur","startTime":3032.52,"endTime":3035.2799999999997,"body":"if they don't have those two"},{"speaker":"Aaron Moncur","startTime":3032.52,"endTime":3035.2799999999997,"body":"things, then at least under my"},{"speaker":"Aaron Moncur","startTime":3035.2799999999997,"endTime":3040.14,"body":"definition, that person is not a"},{"speaker":"Aaron Moncur","startTime":3035.2799999999997,"endTime":3040.14,"body":"leader. But I look back in my"},{"speaker":"Aaron Moncur","startTime":3040.14,"endTime":3045.6,"body":"life at all the people that I"},{"speaker":"Aaron Moncur","startTime":3040.14,"endTime":3045.6,"body":"truly consider to be leaders who"},{"speaker":"Aaron Moncur","startTime":3045.6,"endTime":3049.1,"body":"led me. And those two things are"},{"speaker":"Aaron Moncur","startTime":3045.6,"endTime":3049.1,"body":"always true. They were a guide."},{"speaker":"Aaron Moncur","startTime":3049.22,"endTime":3051.98,"body":"They had some kind of knowledge"},{"speaker":"Aaron Moncur","startTime":3049.22,"endTime":3051.98,"body":"to impart. They helped me move"},{"speaker":"Aaron Moncur","startTime":3051.98,"endTime":3055.04,"body":"from where I was to a better"},{"speaker":"Aaron Moncur","startTime":3051.98,"endTime":3055.04,"body":"place, and they cared about me."},{"speaker":"Aaron Moncur","startTime":3055.58,"endTime":3061.22,"body":"And I think if you, if you have"},{"speaker":"Aaron Moncur","startTime":3055.58,"endTime":3061.22,"body":"those two things, and there's,"},{"speaker":"Aaron Moncur","startTime":3061.4,"endTime":3065.86,"body":"there's a lot that can be done"},{"speaker":"Aaron Moncur","startTime":3061.4,"endTime":3065.86,"body":"from a place of leadership. So"},{"speaker":"Aaron Moncur","startTime":3066.1,"endTime":3069.4,"body":"that's my my Woo, woo,"},{"speaker":"Aaron Moncur","startTime":3066.1,"endTime":3069.4,"body":"definition of what it is to be a"},{"speaker":"Aaron Moncur","startTime":3069.4,"endTime":3069.82,"body":"leader."},{"speaker":"Daniel Gledhill","startTime":3070.06,"endTime":3071.68,"body":"I love it, I"},{"speaker":"Daniel Gledhill","startTime":3070.06,"endTime":3071.68,"body":"think, to the point that you"},{"speaker":"Daniel Gledhill","startTime":3071.68,"endTime":3074.14,"body":"brought up, if you look back"},{"speaker":"Daniel Gledhill","startTime":3071.68,"endTime":3074.14,"body":"through your career and you look"},{"speaker":"Daniel Gledhill","startTime":3074.14,"endTime":3076.84,"body":"at leaders and you look at"},{"speaker":"Daniel Gledhill","startTime":3074.14,"endTime":3076.84,"body":"people that influenced you or"},{"speaker":"Daniel Gledhill","startTime":3076.84,"endTime":3079.42,"body":"made a difference in your life,"},{"speaker":"Daniel Gledhill","startTime":3076.84,"endTime":3079.42,"body":"they're going to hit those two"},{"speaker":"Daniel Gledhill","startTime":3079.42,"endTime":3083.44,"body":"things 100% Yeah. And, and if"},{"speaker":"Daniel Gledhill","startTime":3079.42,"endTime":3083.44,"body":"you're in a position where you"},{"speaker":"Daniel Gledhill","startTime":3083.44,"endTime":3086.7,"body":"maybe aren't getting that, I"},{"speaker":"Daniel Gledhill","startTime":3083.44,"endTime":3086.7,"body":"think. That you can still learn"},{"speaker":"Daniel Gledhill","startTime":3086.7,"endTime":3090.12,"body":"by someone who's guiding you,"},{"speaker":"Daniel Gledhill","startTime":3086.7,"endTime":3090.12,"body":"but the people that are really"},{"speaker":"Daniel Gledhill","startTime":3090.12,"endTime":3094.44,"body":"going to impact your life and"},{"speaker":"Daniel Gledhill","startTime":3090.12,"endTime":3094.44,"body":"really help you get to an"},{"speaker":"Daniel Gledhill","startTime":3094.5,"endTime":3097.44,"body":"understanding of where you want"},{"speaker":"Daniel Gledhill","startTime":3094.5,"endTime":3097.44,"body":"to be and what you want to do"},{"speaker":"Daniel Gledhill","startTime":3097.5,"endTime":3101.1,"body":"and how you want to do it. So"},{"speaker":"Daniel Gledhill","startTime":3097.5,"endTime":3101.1,"body":"they're going to have both of"},{"speaker":"Daniel Gledhill","startTime":3101.1,"endTime":3101.2799999999997,"body":"those"},{"speaker":"Aaron Moncur","startTime":3101.2799999999997,"endTime":3105.54,"body":"pieces Absolutely,"},{"speaker":"Aaron Moncur","startTime":3101.2799999999997,"endTime":3105.54,"body":"yep. All right, Danny, well,"},{"speaker":"Aaron Moncur","startTime":3105.54,"endTime":3110.06,"body":"let's wrap this up here. One"},{"speaker":"Aaron Moncur","startTime":3105.54,"endTime":3110.06,"body":"more question. What is one thing"},{"speaker":"Aaron Moncur","startTime":3110.06,"endTime":3113.9,"body":"that you have done or observed"},{"speaker":"Aaron Moncur","startTime":3110.06,"endTime":3113.9,"body":"to accelerate the speed of"},{"speaker":"Aaron Moncur","startTime":3113.9,"endTime":3114.68,"body":"engineering?"},{"speaker":"Daniel Gledhill","startTime":3116.2999999999997,"endTime":3118.7599999999998,"body":"Yeah, I would"},{"speaker":"Daniel Gledhill","startTime":3116.2999999999997,"endTime":3118.7599999999998,"body":"say, you know, with with my role"},{"speaker":"Daniel Gledhill","startTime":3118.7599999999998,"endTime":3122.42,"body":"as a leader and more as a"},{"speaker":"Daniel Gledhill","startTime":3118.7599999999998,"endTime":3122.42,"body":"facilitator, I think the biggest"},{"speaker":"Daniel Gledhill","startTime":3122.42,"endTime":3127.7799999999997,"body":"piece for me is removing"},{"speaker":"Daniel Gledhill","startTime":3122.42,"endTime":3127.7799999999997,"body":"obstacles. And if we look at a"},{"speaker":"Daniel Gledhill","startTime":3127.84,"endTime":3131.86,"body":"an engineering environment or a"},{"speaker":"Daniel Gledhill","startTime":3127.84,"endTime":3131.86,"body":"manufacturing environment. I"},{"speaker":"Daniel Gledhill","startTime":3131.86,"endTime":3135.34,"body":"think those obstacles really"},{"speaker":"Daniel Gledhill","startTime":3131.86,"endTime":3135.34,"body":"are, what are things that my"},{"speaker":"Daniel Gledhill","startTime":3135.34,"endTime":3142.12,"body":"engineering team are doing"},{"speaker":"Daniel Gledhill","startTime":3135.34,"endTime":3142.12,"body":"that's not engineering and it"},{"speaker":"Daniel Gledhill","startTime":3142.66,"endTime":3145.18,"body":"I've had times where we've"},{"speaker":"Daniel Gledhill","startTime":3142.66,"endTime":3145.18,"body":"looked at that and it's been,"},{"speaker":"Daniel Gledhill","startTime":3145.24,"endTime":3151.74,"body":"you know, 7080, even 90% and so"},{"speaker":"Daniel Gledhill","startTime":3145.24,"endTime":3151.74,"body":"it's, how do we, how do we, you"},{"speaker":"Daniel Gledhill","startTime":3151.74,"endTime":3156.12,"body":"know, remove those things. How"},{"speaker":"Daniel Gledhill","startTime":3151.74,"endTime":3156.12,"body":"do we create systems or put, you"},{"speaker":"Daniel Gledhill","startTime":3156.12,"endTime":3158.82,"body":"know, how do we train others?"},{"speaker":"Daniel Gledhill","startTime":3156.12,"endTime":3158.82,"body":"How do we, you know, maybe get"},{"speaker":"Daniel Gledhill","startTime":3158.94,"endTime":3163.2599999999998,"body":"the technicians or get operators"},{"speaker":"Daniel Gledhill","startTime":3158.94,"endTime":3163.2599999999998,"body":"to buy into TPM and start doing"},{"speaker":"Daniel Gledhill","startTime":3163.2599999999998,"endTime":3166.16,"body":"some autonomous, autonomous"},{"speaker":"Daniel Gledhill","startTime":3163.2599999999998,"endTime":3166.16,"body":"maintenance on our policies. How"},{"speaker":"Daniel Gledhill","startTime":3166.16,"endTime":3169.22,"body":"do we get operators to do SPC"},{"speaker":"Daniel Gledhill","startTime":3166.16,"endTime":3169.22,"body":"monitoring, so that they're"},{"speaker":"Daniel Gledhill","startTime":3169.22,"endTime":3171.5,"body":"making shifts and changing and"},{"speaker":"Daniel Gledhill","startTime":3169.22,"endTime":3171.5,"body":"they're understanding the"},{"speaker":"Daniel Gledhill","startTime":3171.5,"endTime":3175.1,"body":"processes, so that monitoring"},{"speaker":"Daniel Gledhill","startTime":3171.5,"endTime":3175.1,"body":"some of these processes can be"},{"speaker":"Daniel Gledhill","startTime":3175.1,"endTime":3179.12,"body":"done by the teams that are out"},{"speaker":"Daniel Gledhill","startTime":3175.1,"endTime":3179.12,"body":"there and present, so that our"},{"speaker":"Daniel Gledhill","startTime":3179.12,"endTime":3184.2799999999997,"body":"engineers can invest in doing"},{"speaker":"Daniel Gledhill","startTime":3179.12,"endTime":3184.2799999999997,"body":"engineering work. So I would"},{"speaker":"Daniel Gledhill","startTime":3184.2799999999997,"endTime":3187.06,"body":"say, as a engineering leader,"},{"speaker":"Daniel Gledhill","startTime":3184.2799999999997,"endTime":3187.06,"body":"especially within manufacturing,"},{"speaker":"Daniel Gledhill","startTime":3187.06,"endTime":3192.4,"body":"I think it's with any in any"},{"speaker":"Daniel Gledhill","startTime":3187.06,"endTime":3192.4,"body":"industry. It's about removing"},{"speaker":"Daniel Gledhill","startTime":3192.4,"endTime":3195.46,"body":"obstacles and creating"},{"speaker":"Daniel Gledhill","startTime":3192.4,"endTime":3195.46,"body":"opportunities for your engineers"},{"speaker":"Daniel Gledhill","startTime":3195.88,"endTime":3199.6,"body":"to do engineering work and be"},{"speaker":"Daniel Gledhill","startTime":3195.88,"endTime":3199.6,"body":"creative, rather than just"},{"speaker":"Daniel Gledhill","startTime":3199.6,"endTime":3203.38,"body":"responsive and and and"},{"speaker":"Daniel Gledhill","startTime":3199.6,"endTime":3203.38,"body":"firefighting. There's always"},{"speaker":"Daniel Gledhill","startTime":3203.38,"endTime":3206.22,"body":"going to be a lot of that, but"},{"speaker":"Daniel Gledhill","startTime":3203.38,"endTime":3206.22,"body":"understanding where they're"},{"speaker":"Daniel Gledhill","startTime":3206.22,"endTime":3209.88,"body":"spending their time and creating"},{"speaker":"Daniel Gledhill","startTime":3206.22,"endTime":3209.88,"body":"and removing the obstacles that"},{"speaker":"Daniel Gledhill","startTime":3209.88,"endTime":3212.64,"body":"are keeping them from really"},{"speaker":"Daniel Gledhill","startTime":3209.88,"endTime":3212.64,"body":"doing work that is going to be"},{"speaker":"Daniel Gledhill","startTime":3212.64,"endTime":3214.7999999999997,"body":"meaningful to them and to the"},{"speaker":"Daniel Gledhill","startTime":3212.64,"endTime":3214.7999999999997,"body":"business."},{"speaker":"Aaron Moncur","startTime":3215.22,"endTime":3221.52,"body":"Wonderful advice."},{"speaker":"Aaron Moncur","startTime":3215.22,"endTime":3221.52,"body":"Fantastic. I agree strongly with"},{"speaker":"Aaron Moncur","startTime":3221.52,"endTime":3225.66,"body":"that removing obstacles. I'm a"},{"speaker":"Aaron Moncur","startTime":3221.52,"endTime":3225.66,"body":"I'm an impatient person by by"},{"speaker":"Aaron Moncur","startTime":3225.66,"endTime":3229.62,"body":"nature. And one of the things"},{"speaker":"Aaron Moncur","startTime":3225.66,"endTime":3229.62,"body":"that just frustrates me to no"},{"speaker":"Aaron Moncur","startTime":3229.62,"endTime":3232.68,"body":"end is when I get slowed down."},{"speaker":"Aaron Moncur","startTime":3229.62,"endTime":3232.68,"body":"And this can happen for a"},{"speaker":"Aaron Moncur","startTime":3232.68,"endTime":3236.1,"body":"variety of reasons. It could be,"},{"speaker":"Aaron Moncur","startTime":3232.68,"endTime":3236.1,"body":"you know, an IT thing, the"},{"speaker":"Aaron Moncur","startTime":3236.1,"endTime":3238.965,"body":"program, the whatever Microsoft"},{"speaker":"Aaron Moncur","startTime":3236.1,"endTime":3238.965,"body":"Word I'm trying to work with, or"},{"speaker":"Aaron Moncur","startTime":3238.965,"endTime":3244.125,"body":"the spreadsheet crashes, or"},{"speaker":"Aaron Moncur","startTime":3238.965,"endTime":3244.125,"body":"something happens, and it just"},{"speaker":"Aaron Moncur","startTime":3244.125,"endTime":3246.585,"body":"it drives me crazy when I can't"},{"speaker":"Aaron Moncur","startTime":3244.125,"endTime":3246.585,"body":"do the things I know I'm"},{"speaker":"Aaron Moncur","startTime":3246.585,"endTime":3251.625,"body":"supposed to be doing, because"},{"speaker":"Aaron Moncur","startTime":3246.585,"endTime":3251.625,"body":"something has slowed me down. We"},{"speaker":"Aaron Moncur","startTime":3251.9249999999997,"endTime":3255.525,"body":"were a fairly small team here at"},{"speaker":"Aaron Moncur","startTime":3251.9249999999997,"endTime":3255.525,"body":"Pipeline. Got about 15 of us,"},{"speaker":"Aaron Moncur","startTime":3255.765,"endTime":3260.805,"body":"and for a long time, the"},{"speaker":"Aaron Moncur","startTime":3255.765,"endTime":3260.805,"body":"engineers were the project lead"},{"speaker":"Aaron Moncur","startTime":3260.805,"endTime":3264.21,"body":"anyway, for any project that we"},{"speaker":"Aaron Moncur","startTime":3260.805,"endTime":3264.21,"body":"took on, the engineer would"},{"speaker":"Aaron Moncur","startTime":3264.21,"endTime":3268.71,"body":"would be the one who set up the"},{"speaker":"Aaron Moncur","startTime":3264.21,"endTime":3268.71,"body":"project in our system and and"},{"speaker":"Aaron Moncur","startTime":3268.71,"endTime":3271.47,"body":"then engineers, during the"},{"speaker":"Aaron Moncur","startTime":3268.71,"endTime":3271.47,"body":"course of that project would,"},{"speaker":"Aaron Moncur","startTime":3271.77,"endTime":3274.89,"body":"they would actually write POS"},{"speaker":"Aaron Moncur","startTime":3271.77,"endTime":3274.89,"body":"and send POS to vendors when we"},{"speaker":"Aaron Moncur","startTime":3274.89,"endTime":3277.41,"body":"needed to order things. And this"},{"speaker":"Aaron Moncur","startTime":3274.89,"endTime":3277.41,"body":"was one of the things we"},{"speaker":"Aaron Moncur","startTime":3277.41,"endTime":3280.23,"body":"identified that was slowing our"},{"speaker":"Aaron Moncur","startTime":3277.41,"endTime":3280.23,"body":"engineers down. It was an"},{"speaker":"Aaron Moncur","startTime":3280.23,"endTime":3283.65,"body":"obstacle that needed to be"},{"speaker":"Aaron Moncur","startTime":3280.23,"endTime":3283.65,"body":"removed because that's not"},{"speaker":"Aaron Moncur","startTime":3283.65,"endTime":3287.535,"body":"engineering work. And so we"},{"speaker":"Aaron Moncur","startTime":3283.65,"endTime":3287.535,"body":"hired someone. We hired a"},{"speaker":"Aaron Moncur","startTime":3287.535,"endTime":3291.015,"body":"project admin, and now this"},{"speaker":"Aaron Moncur","startTime":3287.535,"endTime":3291.015,"body":"person does all of those things"},{"speaker":"Aaron Moncur","startTime":3291.015,"endTime":3295.035,"body":"when a new project comes in, she"},{"speaker":"Aaron Moncur","startTime":3291.015,"endTime":3295.035,"body":"sets it up. When the project is"},{"speaker":"Aaron Moncur","startTime":3295.035,"endTime":3298.995,"body":"over, she closes it down, all"},{"speaker":"Aaron Moncur","startTime":3295.035,"endTime":3298.995,"body":"those little, miniscule things"},{"speaker":"Aaron Moncur","startTime":3298.995,"endTime":3302.535,"body":"that need to be done in the"},{"speaker":"Aaron Moncur","startTime":3298.995,"endTime":3302.535,"body":"background for a company to"},{"speaker":"Aaron Moncur","startTime":3302.535,"endTime":3306.96,"body":"operate efficiently. But it's"},{"speaker":"Aaron Moncur","startTime":3302.535,"endTime":3306.96,"body":"not engineering work, right? And"},{"speaker":"Aaron Moncur","startTime":3306.96,"endTime":3310.56,"body":"then she writes all the POS now"},{"speaker":"Aaron Moncur","startTime":3306.96,"endTime":3310.56,"body":"as well, and it's it's had such"},{"speaker":"Aaron Moncur","startTime":3310.56,"endTime":3315.24,"body":"a huge positive effect on how we"},{"speaker":"Aaron Moncur","startTime":3310.56,"endTime":3315.24,"body":"run our projects, and frankly,"},{"speaker":"Aaron Moncur","startTime":3315.84,"endTime":3319.68,"body":"the overall level of"},{"speaker":"Aaron Moncur","startTime":3315.84,"endTime":3319.68,"body":"satisfaction with the engineers,"},{"speaker":"Aaron Moncur","startTime":3319.68,"endTime":3322.56,"body":"because now they get to focus"},{"speaker":"Aaron Moncur","startTime":3319.68,"endTime":3322.56,"body":"more of their time doing the"},{"speaker":"Aaron Moncur","startTime":3322.56,"endTime":3325.7999999999997,"body":"engineering work that they love,"},{"speaker":"Aaron Moncur","startTime":3322.56,"endTime":3325.7999999999997,"body":"as opposed to, you know, kind of"},{"speaker":"Aaron Moncur","startTime":3325.7999999999997,"endTime":3328.92,"body":"administrative stuff that's"},{"speaker":"Aaron Moncur","startTime":3325.7999999999997,"endTime":3328.92,"body":"really can be done by someone"},{"speaker":"Aaron Moncur","startTime":3328.92,"endTime":3329.22,"body":"else."},{"speaker":"Daniel Gledhill","startTime":3329.46,"endTime":3331.08,"body":"Yeah, that's an"},{"speaker":"Daniel Gledhill","startTime":3329.46,"endTime":3331.08,"body":"awesome example."},{"speaker":"Aaron Moncur","startTime":3332.4,"endTime":3335.04,"body":"All right. Well,"},{"speaker":"Aaron Moncur","startTime":3332.4,"endTime":3335.04,"body":"Danny, thank you so much for"},{"speaker":"Aaron Moncur","startTime":3335.04,"endTime":3338.7,"body":"being with us. What a great"},{"speaker":"Aaron Moncur","startTime":3335.04,"endTime":3338.7,"body":"episode. You've shared so much"},{"speaker":"Aaron Moncur","startTime":3338.7599999999998,"endTime":3342.12,"body":"insight and knowledge with with"},{"speaker":"Aaron Moncur","startTime":3338.7599999999998,"endTime":3342.12,"body":"all of us. I really appreciate"},{"speaker":"Aaron Moncur","startTime":3342.12,"endTime":3344.82,"body":"it. How can people get in touch"},{"speaker":"Aaron Moncur","startTime":3342.12,"endTime":3344.82,"body":"with you?"},{"speaker":"Daniel Gledhill","startTime":3345.66,"endTime":3348.08,"body":"Yeah, I'm"},{"speaker":"Daniel Gledhill","startTime":3345.66,"endTime":3348.08,"body":"pretty active on on LinkedIn. I"},{"speaker":"Daniel Gledhill","startTime":3348.08,"endTime":3351.02,"body":"don't post a lot of things, but"},{"speaker":"Daniel Gledhill","startTime":3348.08,"endTime":3351.02,"body":"I do a lot of reading on"},{"speaker":"Daniel Gledhill","startTime":3351.02,"endTime":3353.72,"body":"LinkedIn, so I think connecting"},{"speaker":"Daniel Gledhill","startTime":3351.02,"endTime":3353.72,"body":"with me on LinkedIn would be a"},{"speaker":"Daniel Gledhill","startTime":3353.72,"endTime":3358.16,"body":"great first step, and love to"},{"speaker":"Daniel Gledhill","startTime":3353.72,"endTime":3358.16,"body":"continue this confirmation, this"},{"speaker":"Daniel Gledhill","startTime":3358.34,"endTime":3359.2999999999997,"body":"conversation there."},{"speaker":"Aaron Moncur","startTime":3360.02,"endTime":3361.94,"body":"Excellent. All"},{"speaker":"Aaron Moncur","startTime":3360.02,"endTime":3361.94,"body":"right. Danny, thank you again,"},{"speaker":"Aaron Moncur","startTime":3361.94,"endTime":3363.38,"body":"so much for being on the show"},{"speaker":"Aaron Moncur","startTime":3361.94,"endTime":3363.38,"body":"today."},{"speaker":"Daniel Gledhill","startTime":3363.68,"endTime":3364.7,"body":"Yep, thank you."},{"speaker":"Aaron Moncur","startTime":3366.7999999999997,"endTime":3370.2999999999997,"body":"I'm Aaron Moncur,"},{"speaker":"Aaron Moncur","startTime":3366.7999999999997,"endTime":3370.2999999999997,"body":"founder of pipeline design and"},{"speaker":"Aaron Moncur","startTime":3370.36,"endTime":3373.24,"body":"engineering. If you liked what"},{"speaker":"Aaron Moncur","startTime":3370.36,"endTime":3373.24,"body":"you heard today, please share"},{"speaker":"Aaron Moncur","startTime":3373.24,"endTime":3376.54,"body":"the episode to learn how your"},{"speaker":"Aaron Moncur","startTime":3373.24,"endTime":3376.54,"body":"team can leverage our team's"},{"speaker":"Aaron Moncur","startTime":3376.6,"endTime":3380.08,"body":"expertise developing advanced"},{"speaker":"Aaron Moncur","startTime":3376.6,"endTime":3380.08,"body":"manufacturing processes,"},{"speaker":"Aaron Moncur","startTime":3380.2599999999998,"endTime":3383.92,"body":"automated machines and custom"},{"speaker":"Aaron Moncur","startTime":3380.2599999999998,"endTime":3383.92,"body":"fixtures, complemented with"},{"speaker":"Aaron Moncur","startTime":3383.92,"endTime":3387.7799999999997,"body":"product design and R and D."},{"speaker":"Aaron Moncur","startTime":3383.92,"endTime":3387.7799999999997,"body":"Services. Visit us at Team"},{"speaker":"Aaron Moncur","startTime":3387.9,"endTime":3393.24,"body":"pipeline.us. To join a vibrant"},{"speaker":"Aaron Moncur","startTime":3387.9,"endTime":3393.24,"body":"community of engineers online."},{"speaker":"Aaron Moncur","startTime":3393.24,"endTime":3397.2,"body":"Visit the wave. Dot, engineer,"},{"speaker":"Aaron Moncur","startTime":3393.24,"endTime":3397.2,"body":"thank you for listening."},{"speaker":"Aaron Moncur","startTime":3403.44,"endTime":3408.5,"body":"Being an engineer has more than"},{"speaker":"Aaron Moncur","startTime":3403.44,"endTime":3408.5,"body":"300 episodes, and you don't have"},{"speaker":"Aaron Moncur","startTime":3408.5,"endTime":3412.1,"body":"to listen to them in order if"},{"speaker":"Aaron Moncur","startTime":3408.5,"endTime":3412.1,"body":"you're dealing with a specific"},{"speaker":"Aaron Moncur","startTime":3412.1,"endTime":3415.1,"body":"challenge right now, there's a"},{"speaker":"Aaron Moncur","startTime":3412.1,"endTime":3415.1,"body":"good chance we've already"},{"speaker":"Aaron Moncur","startTime":3415.1,"endTime":3418.2799999999997,"body":"interviewed an engineer who's"},{"speaker":"Aaron Moncur","startTime":3415.1,"endTime":3418.2799999999997,"body":"been through it. You can jump"},{"speaker":"Aaron Moncur","startTime":3418.2799999999997,"endTime":3421.94,"body":"around, search by topic and"},{"speaker":"Aaron Moncur","startTime":3418.2799999999997,"endTime":3421.94,"body":"listen to what's most relevant"},{"speaker":"Aaron Moncur","startTime":3421.94,"endTime":3424.34,"body":"to you. See you on the next"},{"speaker":"Aaron Moncur","startTime":3421.94,"endTime":3424.34,"body":"episode, you."}]}