{"version":"1.0.0","segments":[{"speaker":"Heylands Lowry","startTime":0.0,"endTime":3.24,"body":"I'm a huge"},{"speaker":"Heylands Lowry","startTime":0.0,"endTime":3.24,"body":"advocate of starting with the"},{"speaker":"Heylands Lowry","startTime":3.24,"endTime":5.37,"body":"principles. What are the"},{"speaker":"Heylands Lowry","startTime":3.24,"endTime":5.37,"body":"principles that need to be in"},{"speaker":"Heylands Lowry","startTime":5.37,"endTime":8.76,"body":"place? And then Bolton got the"},{"speaker":"Heylands Lowry","startTime":5.37,"endTime":8.76,"body":"tool rather than going the other"},{"speaker":"Heylands Lowry","startTime":8.76,"endTime":14.19,"body":"way. You'll find people are"},{"speaker":"Heylands Lowry","startTime":8.76,"endTime":14.19,"body":"doing stuff to tick a box and"},{"speaker":"Heylands Lowry","startTime":14.19,"endTime":17.97,"body":"not understanding what they're"},{"speaker":"Heylands Lowry","startTime":14.19,"endTime":17.97,"body":"doing, or how to interpret the"},{"speaker":"Heylands Lowry","startTime":17.97,"endTime":22.98,"body":"outcome, or why they're even"},{"speaker":"Heylands Lowry","startTime":17.97,"endTime":22.98,"body":"doing it"},{"speaker":"Aaron Moncur","startTime":34.335,"endTime":37.665,"body":"Welcome to the"},{"speaker":"Aaron Moncur","startTime":34.335,"endTime":37.665,"body":"Being an Engineer podcast. Today"},{"speaker":"Aaron Moncur","startTime":37.665,"endTime":41.715,"body":"we have a wonderful, wonderful"},{"speaker":"Aaron Moncur","startTime":37.665,"endTime":41.715,"body":"guest for you again, Heylands"},{"speaker":"Aaron Moncur","startTime":41.745,"endTime":46.875,"body":"Lowry, a certified Lean Master"},{"speaker":"Aaron Moncur","startTime":41.745,"endTime":46.875,"body":"Black Belt and continuous"},{"speaker":"Aaron Moncur","startTime":46.875,"endTime":50.01,"body":"improvement leader, who spent"},{"speaker":"Aaron Moncur","startTime":46.875,"endTime":50.01,"body":"more than two decades helping"},{"speaker":"Aaron Moncur","startTime":50.01,"endTime":53.64,"body":"organizations transform the way"},{"speaker":"Aaron Moncur","startTime":50.01,"endTime":53.64,"body":"they work, from roles at"},{"speaker":"Aaron Moncur","startTime":53.64,"endTime":58.08,"body":"Intuitive Edwards Life Sciences,"},{"speaker":"Aaron Moncur","startTime":53.64,"endTime":58.08,"body":"Panasonic Avionics Corporation,"},{"speaker":"Aaron Moncur","startTime":58.08,"endTime":62.97,"body":"and ITT Industries, Haylands has"},{"speaker":"Aaron Moncur","startTime":58.08,"endTime":62.97,"body":"led large scale lean and six"},{"speaker":"Aaron Moncur","startTime":62.97,"endTime":67.2,"body":"sigma deployments that improve"},{"speaker":"Aaron Moncur","startTime":62.97,"endTime":67.2,"body":"safety, quality, delivery,"},{"speaker":"Aaron Moncur","startTime":67.2,"endTime":72.015,"body":"morale, and cost across global"},{"speaker":"Aaron Moncur","startTime":67.2,"endTime":72.015,"body":"operations. He's especially"},{"speaker":"Aaron Moncur","startTime":72.015,"endTime":74.295,"body":"passionate about building"},{"speaker":"Aaron Moncur","startTime":72.015,"endTime":74.295,"body":"cultures of continuous"},{"speaker":"Aaron Moncur","startTime":74.295,"endTime":78.015,"body":"improvement through coaching,"},{"speaker":"Aaron Moncur","startTime":74.295,"endTime":78.015,"body":"mentoring, and practical problem"},{"speaker":"Aaron Moncur","startTime":78.015,"endTime":81.375,"body":"solving. Heylands, welcome to"},{"speaker":"Aaron Moncur","startTime":78.015,"endTime":81.375,"body":"the show, and thank you so much"},{"speaker":"Aaron Moncur","startTime":81.375,"endTime":83.175,"body":"for being with us today."},{"speaker":"Heylands Lowry","startTime":83.175,"endTime":85.575,"body":"Absolute"},{"speaker":"Heylands Lowry","startTime":83.175,"endTime":85.575,"body":"pleasure, honored to be able to"},{"speaker":"Heylands Lowry","startTime":85.575,"endTime":87.195,"body":"support your community."},{"speaker":"Aaron Moncur","startTime":87.195,"endTime":90.615,"body":"Thank you, thank"},{"speaker":"Aaron Moncur","startTime":87.195,"endTime":90.615,"body":"you very much. I think this is"},{"speaker":"Aaron Moncur","startTime":90.615,"endTime":94.14,"body":"the first kiwi that we've had on"},{"speaker":"Aaron Moncur","startTime":90.615,"endTime":94.14,"body":"the Being an Engineer podcast,"},{"speaker":"Aaron Moncur","startTime":94.14,"endTime":101.46,"body":"so that's a first new. Same"},{"speaker":"Aaron Moncur","startTime":94.14,"endTime":101.46,"body":"question I always ask to get"},{"speaker":"Aaron Moncur","startTime":101.46,"endTime":104.34,"body":"started, what made you decide to"},{"speaker":"Aaron Moncur","startTime":101.46,"endTime":104.34,"body":"become an engineer?"},{"speaker":"Heylands Lowry","startTime":106.3,"endTime":108.94,"body":"So, as a little"},{"speaker":"Heylands Lowry","startTime":106.3,"endTime":108.94,"body":"kid, I had a great fascination"},{"speaker":"Heylands Lowry","startTime":109.12,"endTime":113.35,"body":"with disassembling things to see"},{"speaker":"Heylands Lowry","startTime":109.12,"endTime":113.35,"body":"how they worked, and"},{"speaker":"Heylands Lowry","startTime":113.41,"endTime":116.59,"body":"unfortunately, for many years"},{"speaker":"Heylands Lowry","startTime":113.41,"endTime":116.59,"body":"the disassembling was far as it"},{"speaker":"Heylands Lowry","startTime":116.65,"endTime":122.07,"body":"got, so there was a lot of"},{"speaker":"Heylands Lowry","startTime":116.65,"endTime":122.07,"body":"pieces laying around. Yeah,"},{"speaker":"Heylands Lowry","startTime":122.73,"endTime":127.11,"body":"beyond that. So, middle section"},{"speaker":"Heylands Lowry","startTime":122.73,"endTime":127.11,"body":"of my life, raised in New"},{"speaker":"Heylands Lowry","startTime":127.23,"endTime":130.32,"body":"Zealand. So, New Zealand,"},{"speaker":"Heylands Lowry","startTime":127.23,"endTime":130.32,"body":"there's not really access to fix"},{"speaker":"Heylands Lowry","startTime":130.35,"endTime":134.61,"body":"stuff. So, my folks went"},{"speaker":"Heylands Lowry","startTime":130.35,"endTime":134.61,"body":"lifestyle farming. So, anytime"},{"speaker":"Heylands Lowry","startTime":134.73,"endTime":138.39,"body":"something broke, you basically"},{"speaker":"Heylands Lowry","startTime":134.73,"endTime":138.39,"body":"had to get pretty creative on"},{"speaker":"Heylands Lowry","startTime":138.51,"endTime":141.71,"body":"how to fix it or improve it. So,"},{"speaker":"Heylands Lowry","startTime":138.51,"endTime":141.71,"body":"there's an expression down there"},{"speaker":"Heylands Lowry","startTime":142.31,"endTime":145.01,"body":"held together with a piece of"},{"speaker":"Heylands Lowry","startTime":142.31,"endTime":145.01,"body":"number eight yr or bailing twine"},{"speaker":"Heylands Lowry","startTime":145.34,"endTime":149.96,"body":"to make the thing work, so that"},{"speaker":"Heylands Lowry","startTime":145.34,"endTime":149.96,"body":"kind of drove a lot of creative"},{"speaker":"Heylands Lowry","startTime":150.23,"endTime":154.76,"body":"approaches to different things,"},{"speaker":"Heylands Lowry","startTime":150.23,"endTime":154.76,"body":"or also helped a friend that had"},{"speaker":"Heylands Lowry","startTime":155.15,"endTime":158.33,"body":"an asparagus farm design and"},{"speaker":"Heylands Lowry","startTime":155.15,"endTime":158.33,"body":"build asparagus, picking"},{"speaker":"Heylands Lowry","startTime":158.45,"endTime":161.23,"body":"platforms that you towed behind"},{"speaker":"Heylands Lowry","startTime":158.45,"endTime":161.23,"body":"the tractor to make the work"},{"speaker":"Heylands Lowry","startTime":161.35,"endTime":165.88,"body":"easier for people, ultimately"},{"speaker":"Heylands Lowry","startTime":161.35,"endTime":165.88,"body":"got an engineering degree there."},{"speaker":"Heylands Lowry","startTime":166.81,"endTime":170.35,"body":"At that point, New Zealand, it"},{"speaker":"Heylands Lowry","startTime":166.81,"endTime":170.35,"body":"was sheep farming or tourism,"},{"speaker":"Heylands Lowry","startTime":171.19,"endTime":175.15,"body":"but definitely wanted to use the"},{"speaker":"Heylands Lowry","startTime":171.19,"endTime":175.15,"body":"engineering, and I'd been lucky"},{"speaker":"Heylands Lowry","startTime":175.21,"endTime":178.51,"body":"enough to come to America for"},{"speaker":"Heylands Lowry","startTime":175.21,"endTime":178.51,"body":"last year of my high school as"},{"speaker":"Heylands Lowry","startTime":178.54,"endTime":181.98,"body":"an AFS exchange student, and"},{"speaker":"Heylands Lowry","startTime":178.54,"endTime":181.98,"body":"lived in Fullerton, California,"},{"speaker":"Heylands Lowry","startTime":182.04,"endTime":186.72,"body":"of all places. So very blessed"},{"speaker":"Heylands Lowry","startTime":182.04,"endTime":186.72,"body":"with caring, supportive parents"},{"speaker":"Heylands Lowry","startTime":186.75,"endTime":189.24,"body":"that said, \"Well, what do you"},{"speaker":"Heylands Lowry","startTime":186.75,"endTime":189.24,"body":"got to lose? Worst thing that"},{"speaker":"Heylands Lowry","startTime":189.27,"endTime":193.92,"body":"happens is you come home. So"},{"speaker":"Heylands Lowry","startTime":189.27,"endTime":193.92,"body":"packed up those two bags, came"},{"speaker":"Heylands Lowry","startTime":194.07,"endTime":197.7,"body":"out here, and 30 years later I"},{"speaker":"Heylands Lowry","startTime":194.07,"endTime":197.7,"body":"have a very loving, caring wife,"},{"speaker":"Heylands Lowry","startTime":198.24,"endTime":201.95,"body":"two wonderful kids, more pets"},{"speaker":"Heylands Lowry","startTime":198.24,"endTime":201.95,"body":"than anyone should really have."},{"speaker":"Heylands Lowry","startTime":203.06,"endTime":204.86,"body":"Yeah, and a very fulfilling,"},{"speaker":"Heylands Lowry","startTime":203.06,"endTime":204.86,"body":"happy life here."},{"speaker":"Aaron Moncur","startTime":205.339,"endTime":207.499,"body":"Wow, what a"},{"speaker":"Aaron Moncur","startTime":205.339,"endTime":207.499,"body":"blessed life. That's amazing."},{"speaker":"Aaron Moncur","startTime":207.529,"endTime":209.869,"body":"And I'm so happy to hear that"},{"speaker":"Aaron Moncur","startTime":207.529,"endTime":209.869,"body":"things have worked out so well"},{"speaker":"Aaron Moncur","startTime":209.959,"endTime":213.559,"body":"for for you and your wonderful"},{"speaker":"Aaron Moncur","startTime":209.959,"endTime":213.559,"body":"family. I have to ask now, How"},{"speaker":"Aaron Moncur","startTime":213.619,"endTime":214.879,"body":"many pets do you have?"},{"speaker":"Heylands Lowry","startTime":215.9,"endTime":220.31,"body":"Gosh, we got two"},{"speaker":"Heylands Lowry","startTime":215.9,"endTime":220.31,"body":"dogs, two birds, we're"},{"speaker":"Heylands Lowry","startTime":220.67,"endTime":224.8,"body":"babysitting half a dozen of the"},{"speaker":"Heylands Lowry","startTime":220.67,"endTime":224.8,"body":"friends' fish, and my wife got a"},{"speaker":"Heylands Lowry","startTime":225.13,"endTime":229.9,"body":"shrimp tank, and we have roughly"},{"speaker":"Heylands Lowry","startTime":225.13,"endTime":229.9,"body":"200 shrimp, and 200 yeah, they,"},{"speaker":"Heylands Lowry","startTime":230.65,"endTime":231.64,"body":"they multiply quickly."},{"speaker":"Aaron Moncur","startTime":232.24,"endTime":235.63,"body":"Wow. Okay. Now I"},{"speaker":"Aaron Moncur","startTime":232.24,"endTime":235.63,"body":"almost hesitate to ask, but are"},{"speaker":"Aaron Moncur","startTime":235.84,"endTime":239.62,"body":"the shrimp really pets, or are"},{"speaker":"Aaron Moncur","startTime":235.84,"endTime":239.62,"body":"they more meal supplements?"},{"speaker":"Heylands Lowry","startTime":240.67,"endTime":243.51,"body":"Um, absolutely."},{"speaker":"Heylands Lowry","startTime":240.67,"endTime":243.51,"body":"Pets, so she wanted to make like"},{"speaker":"Heylands Lowry","startTime":243.87,"endTime":248.55,"body":"a self-contained environment. So"},{"speaker":"Heylands Lowry","startTime":243.87,"endTime":248.55,"body":"that was the project. So it's"},{"speaker":"Heylands Lowry","startTime":249.06,"endTime":252.54,"body":"snails, coolie loaches, which"},{"speaker":"Heylands Lowry","startTime":249.06,"endTime":252.54,"body":"eat the stuff with the bottom,"},{"speaker":"Heylands Lowry","startTime":252.69,"endTime":253.86,"body":"some snails, and some shrimp."},{"speaker":"Aaron Moncur","startTime":254.52,"endTime":257.67,"body":"Wow. Well, we have"},{"speaker":"Aaron Moncur","startTime":254.52,"endTime":257.67,"body":"two dogs, and my wife has"},{"speaker":"Aaron Moncur","startTime":257.91,"endTime":263.78,"body":"recently decided that we have to"},{"speaker":"Aaron Moncur","startTime":257.91,"endTime":263.78,"body":"start fostering kittens, so we"},{"speaker":"Aaron Moncur","startTime":264.08,"endTime":267.11,"body":"started off with our first"},{"speaker":"Aaron Moncur","startTime":264.08,"endTime":267.11,"body":"litter. Is it a litter of"},{"speaker":"Aaron Moncur","startTime":267.17,"endTime":271.67,"body":"kittens? Anyway, our first"},{"speaker":"Aaron Moncur","startTime":267.17,"endTime":271.67,"body":"group, about a month and a half"},{"speaker":"Aaron Moncur","startTime":271.79,"endTime":278.45,"body":"ago, and she just went all in on"},{"speaker":"Aaron Moncur","startTime":271.79,"endTime":278.45,"body":"her first fostering experience."},{"speaker":"Aaron Moncur","startTime":278.84,"endTime":284.02,"body":"We had four kittens and the"},{"speaker":"Aaron Moncur","startTime":278.84,"endTime":284.02,"body":"mother, so five cats total, plus"},{"speaker":"Aaron Moncur","startTime":284.26,"endTime":290.02,"body":"our two dogs, which to me was"},{"speaker":"Aaron Moncur","startTime":284.26,"endTime":290.02,"body":"too much. She and the kids love"},{"speaker":"Aaron Moncur","startTime":290.11,"endTime":294.22,"body":"it, and she loves it. And where"},{"speaker":"Aaron Moncur","startTime":290.11,"endTime":294.22,"body":"we've since sent those five"},{"speaker":"Aaron Moncur","startTime":294.34,"endTime":297.49,"body":"back, they reached the weight"},{"speaker":"Aaron Moncur","startTime":294.34,"endTime":297.49,"body":"that they were supposed to wait,"},{"speaker":"Aaron Moncur","startTime":298.18,"endTime":301.98,"body":"and now we have just one kitten."},{"speaker":"Aaron Moncur","startTime":298.18,"endTime":301.98,"body":"Right now, which is feels far"},{"speaker":"Aaron Moncur","startTime":302.1,"endTime":306.72,"body":"more manageable than the five"},{"speaker":"Aaron Moncur","startTime":302.1,"endTime":306.72,"body":"that we had before. So I was"},{"speaker":"Aaron Moncur","startTime":306.75,"endTime":309.45,"body":"going to mention that my family"},{"speaker":"Aaron Moncur","startTime":306.75,"endTime":309.45,"body":"and I, we just got back from an"},{"speaker":"Aaron Moncur","startTime":309.48,"endTime":314.46,"body":"amazing trip in New Zealand. It"},{"speaker":"Aaron Moncur","startTime":309.48,"endTime":314.46,"body":"was, it was, I'd say one of the"},{"speaker":"Aaron Moncur","startTime":314.58,"endTime":317.88,"body":"highlights of my life going"},{"speaker":"Aaron Moncur","startTime":314.58,"endTime":317.88,"body":"there. It was just breathtaking."},{"speaker":"Aaron Moncur","startTime":318.03,"endTime":321.2,"body":"I mean, everything exceeded our"},{"speaker":"Aaron Moncur","startTime":318.03,"endTime":321.2,"body":"expectations, but one of the"},{"speaker":"Aaron Moncur","startTime":321.2,"endTime":324.86,"body":"things we saw, which you alluded"},{"speaker":"Aaron Moncur","startTime":321.2,"endTime":324.86,"body":"to, was there just farms"},{"speaker":"Aaron Moncur","startTime":325.1,"endTime":329.15,"body":"everywhere, right? Lots of sheep"},{"speaker":"Aaron Moncur","startTime":325.1,"endTime":329.15,"body":"farming, and the environment"},{"speaker":"Aaron Moncur","startTime":329.18,"endTime":333.35,"body":"that you grew up in held"},{"speaker":"Aaron Moncur","startTime":329.18,"endTime":333.35,"body":"together with number eight wire,"},{"speaker":"Aaron Moncur","startTime":333.5,"endTime":337.43,"body":"bailing wire. Was it like, did"},{"speaker":"Aaron Moncur","startTime":333.5,"endTime":337.43,"body":"you grow up on a farm, or were"},{"speaker":"Aaron Moncur","startTime":337.58,"endTime":340.04,"body":"you exposed to those"},{"speaker":"Aaron Moncur","startTime":337.58,"endTime":340.04,"body":"environments a lot?"},{"speaker":"Heylands Lowry","startTime":341.12,"endTime":343.96,"body":"So, first few"},{"speaker":"Heylands Lowry","startTime":341.12,"endTime":343.96,"body":"years of life was in the"},{"speaker":"Heylands Lowry","startTime":343.99,"endTime":348.1,"body":"thriving metropolis of Tokoroa."},{"speaker":"Heylands Lowry","startTime":343.99,"endTime":348.1,"body":"At its prime, there was maybe"},{"speaker":"Heylands Lowry","startTime":348.22,"endTime":353.08,"body":"20,000 people, pulp and paper"},{"speaker":"Heylands Lowry","startTime":348.22,"endTime":353.08,"body":"bill, so all the pine forests in"},{"speaker":"Heylands Lowry","startTime":353.08,"endTime":356.74,"body":"the middle of the North Island."},{"speaker":"Heylands Lowry","startTime":353.08,"endTime":356.74,"body":"And then from them, my dad sent"},{"speaker":"Heylands Lowry","startTime":356.89,"endTime":360.04,"body":"me retired and went lifestyle"},{"speaker":"Heylands Lowry","startTime":356.89,"endTime":360.04,"body":"farming, so we did like 40 acres"},{"speaker":"Heylands Lowry","startTime":360.16,"endTime":364.17,"body":"of pumpkins and corn, and you"},{"speaker":"Heylands Lowry","startTime":360.16,"endTime":364.17,"body":"name it, we raising bull calves."},{"speaker":"Heylands Lowry","startTime":364.89,"endTime":368.13,"body":"We did lots of different things."},{"speaker":"Heylands Lowry","startTime":364.89,"endTime":368.13,"body":"Great experiences. Yeah,"},{"speaker":"Aaron Moncur","startTime":369.06,"endTime":371.31,"body":"I have found,"},{"speaker":"Aaron Moncur","startTime":369.06,"endTime":371.31,"body":"because I've spoken with several"},{"speaker":"Aaron Moncur","startTime":371.4,"endTime":375.48,"body":"people on the podcast, and it"},{"speaker":"Aaron Moncur","startTime":371.4,"endTime":375.48,"body":"seems like folks who grow up on"},{"speaker":"Aaron Moncur","startTime":375.54,"endTime":379.11,"body":"a farm, they just, they have the"},{"speaker":"Aaron Moncur","startTime":375.54,"endTime":379.11,"body":"knack, you know, like they have"},{"speaker":"Aaron Moncur","startTime":379.59,"endTime":382.88,"body":"that intrinsic ability to fix"},{"speaker":"Aaron Moncur","startTime":379.59,"endTime":382.88,"body":"things and build things, and"},{"speaker":"Aaron Moncur","startTime":383.27,"endTime":386.39,"body":"they really understand"},{"speaker":"Aaron Moncur","startTime":383.27,"endTime":386.39,"body":"mechanical systems very well,"},{"speaker":"Aaron Moncur","startTime":386.51,"endTime":390.41,"body":"because it required building"},{"speaker":"Aaron Moncur","startTime":386.51,"endTime":390.41,"body":"things and fixing things and"},{"speaker":"Aaron Moncur","startTime":390.53,"endTime":393.56,"body":"cobbling things together, right?"},{"speaker":"Aaron Moncur","startTime":390.53,"endTime":393.56,"body":"You didn't. Most farms don't"},{"speaker":"Aaron Moncur","startTime":393.59,"endTime":396.95,"body":"have huge budgets to go out and"},{"speaker":"Aaron Moncur","startTime":393.59,"endTime":396.95,"body":"buy the best equipment and keep"},{"speaker":"Aaron Moncur","startTime":397.04,"endTime":400.04,"body":"it, you know, in perfect working"},{"speaker":"Aaron Moncur","startTime":397.04,"endTime":400.04,"body":"order all the time with, you"},{"speaker":"Aaron Moncur","startTime":400.07,"endTime":402.82,"body":"know, farms of technicians and"},{"speaker":"Aaron Moncur","startTime":400.07,"endTime":402.82,"body":"things, that's just not how it"},{"speaker":"Aaron Moncur","startTime":402.82,"endTime":405.91,"body":"works. So, you get that"},{"speaker":"Aaron Moncur","startTime":402.82,"endTime":405.91,"body":"experience growing up, and I"},{"speaker":"Aaron Moncur","startTime":405.97,"endTime":408.16,"body":"think it's a huge benefit to"},{"speaker":"Aaron Moncur","startTime":405.97,"endTime":408.16,"body":"becoming an engineer."},{"speaker":"Heylands Lowry","startTime":409.33,"endTime":410.56,"body":"Yep, I"},{"speaker":"Heylands Lowry","startTime":409.33,"endTime":410.56,"body":"completely agree."},{"speaker":"Aaron Moncur","startTime":411.91,"endTime":413.83,"body":"Well, you've, you"},{"speaker":"Aaron Moncur","startTime":411.91,"endTime":413.83,"body":"spent a lot of time in your"},{"speaker":"Aaron Moncur","startTime":413.98,"endTime":419.59,"body":"career working in both or"},{"speaker":"Aaron Moncur","startTime":413.98,"endTime":419.59,"body":"improving processes as well as"},{"speaker":"Aaron Moncur","startTime":419.89,"endTime":423.75,"body":"culture, and these are two"},{"speaker":"Aaron Moncur","startTime":419.89,"endTime":423.75,"body":"things that are near and dear to"},{"speaker":"Aaron Moncur","startTime":423.78,"endTime":428.07,"body":"my heart. I'm curious, for you,"},{"speaker":"Aaron Moncur","startTime":423.78,"endTime":428.07,"body":"which of the two have been the"},{"speaker":"Aaron Moncur","startTime":428.67,"endTime":431.73,"body":"most challenging, improving"},{"speaker":"Aaron Moncur","startTime":428.67,"endTime":431.73,"body":"processes or culture?"},{"speaker":"Heylands Lowry","startTime":432.78,"endTime":434.58,"body":"So, set the"},{"speaker":"Heylands Lowry","startTime":432.78,"endTime":434.58,"body":"stage with, I think it's"},{"speaker":"Heylands Lowry","startTime":434.64,"endTime":438.3,"body":"completely symbiotic, right?"},{"speaker":"Heylands Lowry","startTime":434.64,"endTime":438.3,"body":"They got to exist together. If I"},{"speaker":"Heylands Lowry","startTime":438.39,"endTime":442.46,"body":"look at what I think the harder"},{"speaker":"Heylands Lowry","startTime":438.39,"endTime":442.46,"body":"winners, the experiences of I've"},{"speaker":"Heylands Lowry","startTime":442.91,"endTime":447.41,"body":"had is culture, and let me kind"},{"speaker":"Heylands Lowry","startTime":442.91,"endTime":447.41,"body":"of premise that with some, so my"},{"speaker":"Heylands Lowry","startTime":447.56,"endTime":450.23,"body":"take on culture, kind of an"},{"speaker":"Heylands Lowry","startTime":447.56,"endTime":450.23,"body":"expression I've heard that I"},{"speaker":"Heylands Lowry","startTime":450.35,"endTime":454.79,"body":"think rings true, is experiences"},{"speaker":"Heylands Lowry","startTime":450.35,"endTime":454.79,"body":"drive beliefs, right? So,"},{"speaker":"Heylands Lowry","startTime":455.24,"endTime":457.76,"body":"through your experiences, you"},{"speaker":"Heylands Lowry","startTime":455.24,"endTime":457.76,"body":"set up a belief system, that"},{"speaker":"Heylands Lowry","startTime":457.91,"endTime":460.93,"body":"belief system then drives your"},{"speaker":"Heylands Lowry","startTime":457.91,"endTime":460.93,"body":"actions or behaviors, which is"},{"speaker":"Heylands Lowry","startTime":461.02,"endTime":463.72,"body":"kind of a big portion of the"},{"speaker":"Heylands Lowry","startTime":461.02,"endTime":463.72,"body":"culture, and ultimately those"},{"speaker":"Heylands Lowry","startTime":463.81,"endTime":468.61,"body":"actions flow through to results."},{"speaker":"Heylands Lowry","startTime":463.81,"endTime":468.61,"body":"So, when you look at CI, and"},{"speaker":"Heylands Lowry","startTime":468.64,"endTime":471.31,"body":"you're working from frontline"},{"speaker":"Heylands Lowry","startTime":468.64,"endTime":471.31,"body":"professionals, middle management"},{"speaker":"Heylands Lowry","startTime":471.4,"endTime":476.32,"body":"to executive teams within those"},{"speaker":"Heylands Lowry","startTime":471.4,"endTime":476.32,"body":"groups, and even as individuals,"},{"speaker":"Heylands Lowry","startTime":476.65,"endTime":480.13,"body":"everyone has different"},{"speaker":"Heylands Lowry","startTime":476.65,"endTime":480.13,"body":"expectations around what a"},{"speaker":"Heylands Lowry","startTime":480.19,"endTime":484.47,"body":"positive experience or desired"},{"speaker":"Heylands Lowry","startTime":480.19,"endTime":484.47,"body":"outcome is so it gets very"},{"speaker":"Heylands Lowry","startTime":485.01,"endTime":488.64,"body":"nuanced and complicated to keep"},{"speaker":"Heylands Lowry","startTime":485.01,"endTime":488.64,"body":"it as a win all the way through"},{"speaker":"Heylands Lowry","startTime":488.67,"endTime":492.93,"body":"the chain, right. And because"},{"speaker":"Heylands Lowry","startTime":488.67,"endTime":492.93,"body":"there's so much CIA out there,"},{"speaker":"Heylands Lowry","startTime":493.5,"endTime":496.23,"body":"many different flavors, some"},{"speaker":"Heylands Lowry","startTime":493.5,"endTime":496.23,"body":"people have had not great"},{"speaker":"Heylands Lowry","startTime":496.29,"endTime":502.07,"body":"experiences, which makes it very"},{"speaker":"Heylands Lowry","startTime":496.29,"endTime":502.07,"body":"hard to win the trust, have a"},{"speaker":"Heylands Lowry","startTime":502.16,"endTime":504.95,"body":"different experience, and get a"},{"speaker":"Heylands Lowry","startTime":502.16,"endTime":504.95,"body":"good outcome, and shift those"},{"speaker":"Heylands Lowry","startTime":505.04,"endTime":507.77,"body":"beliefs, right? You're basically"},{"speaker":"Heylands Lowry","startTime":505.04,"endTime":507.77,"body":"trying to shift belief systems,"},{"speaker":"Aaron Moncur","startTime":509.36,"endTime":511.1,"body":"and what do you"},{"speaker":"Aaron Moncur","startTime":509.36,"endTime":511.1,"body":"say, CI? You're referring to"},{"speaker":"Aaron Moncur","startTime":511.25,"endTime":512.81,"body":"continuous improvement, is that"},{"speaker":"Aaron Moncur","startTime":511.25,"endTime":512.81,"body":"right?"},{"speaker":"Heylands Lowry","startTime":512.87,"endTime":514.79,"body":"Yeah, yeah,"},{"speaker":"Heylands Lowry","startTime":512.87,"endTime":514.79,"body":"absolutely. Sorry, continuous."},{"speaker":"Aaron Moncur","startTime":514.879,"endTime":519.349,"body":"Okay, so when you"},{"speaker":"Aaron Moncur","startTime":514.879,"endTime":519.349,"body":"walk into a new environment, a"},{"speaker":"Aaron Moncur","startTime":519.469,"endTime":523.839,"body":"company, a team, what are some"},{"speaker":"Aaron Moncur","startTime":519.469,"endTime":523.839,"body":"of the signs that early on tell"},{"speaker":"Aaron Moncur","startTime":523.989,"endTime":528.879,"body":"you that continuous improvement"},{"speaker":"Aaron Moncur","startTime":523.989,"endTime":528.879,"body":"is either going to be successful"},{"speaker":"Aaron Moncur","startTime":529.059,"endTime":532.329,"body":"here or maybe not quite, maybe"},{"speaker":"Aaron Moncur","startTime":529.059,"endTime":532.329,"body":"we need to make some changes"},{"speaker":"Aaron Moncur","startTime":532.389,"endTime":534.939,"body":"before we can really see some"},{"speaker":"Aaron Moncur","startTime":532.389,"endTime":534.939,"body":"success around CI."},{"speaker":"Heylands Lowry","startTime":535.96,"endTime":539.47,"body":"Yeah, so kind of"},{"speaker":"Heylands Lowry","startTime":535.96,"endTime":539.47,"body":"a couple of telling factors or"},{"speaker":"Heylands Lowry","startTime":539.71,"endTime":543.18,"body":"things I look to investigate or"},{"speaker":"Heylands Lowry","startTime":539.71,"endTime":543.18,"body":"ask questions around is one of"},{"speaker":"Heylands Lowry","startTime":543.3,"endTime":545.76,"body":"the things, is well, how are you"},{"speaker":"Heylands Lowry","startTime":543.3,"endTime":545.76,"body":"intending to set it up? Is this"},{"speaker":"Heylands Lowry","startTime":546.6,"endTime":549.84,"body":"seen as an additional load on"},{"speaker":"Heylands Lowry","startTime":546.6,"endTime":549.84,"body":"top of the existing work you're"},{"speaker":"Heylands Lowry","startTime":549.87,"endTime":553.47,"body":"doing, or are you actually"},{"speaker":"Heylands Lowry","startTime":549.87,"endTime":553.47,"body":"prioritizing enough to dedicate"},{"speaker":"Heylands Lowry","startTime":553.53,"endTime":559.2,"body":"some amount of time to it? How"},{"speaker":"Heylands Lowry","startTime":553.53,"endTime":559.2,"body":"are you addressing the reward"},{"speaker":"Heylands Lowry","startTime":559.26,"endTime":563.51,"body":"and recognition side of the"},{"speaker":"Heylands Lowry","startTime":559.26,"endTime":563.51,"body":"business to change the kinds of"},{"speaker":"Heylands Lowry","startTime":563.87,"endTime":566.42,"body":"behaviors that you want to see,"},{"speaker":"Heylands Lowry","startTime":563.87,"endTime":566.42,"body":"right? Are they the same as what"},{"speaker":"Heylands Lowry","startTime":566.42,"endTime":570.11,"body":"it was yesterday? Going forward,"},{"speaker":"Heylands Lowry","startTime":566.42,"endTime":570.11,"body":"if it's going to change, there's"},{"speaker":"Heylands Lowry","startTime":570.53,"endTime":573.68,"body":"other systems that support those"},{"speaker":"Heylands Lowry","startTime":570.53,"endTime":573.68,"body":"behavioral changes that need to"},{"speaker":"Heylands Lowry","startTime":573.71,"endTime":580.31,"body":"be in place. The activity is"},{"speaker":"Heylands Lowry","startTime":573.71,"endTime":580.31,"body":"typically can be completely new"},{"speaker":"Heylands Lowry","startTime":580.37,"endTime":584.83,"body":"or somewhat new due to changes."},{"speaker":"Heylands Lowry","startTime":580.37,"endTime":584.83,"body":"When you make change, people"},{"speaker":"Heylands Lowry","startTime":584.89,"endTime":588.19,"body":"will have failures, right?"},{"speaker":"Heylands Lowry","startTime":584.89,"endTime":588.19,"body":"You're learning as you learn,"},{"speaker":"Heylands Lowry","startTime":588.73,"endTime":591.67,"body":"you make mistakes. So, how do"},{"speaker":"Heylands Lowry","startTime":588.73,"endTime":591.67,"body":"people manage or treat those"},{"speaker":"Heylands Lowry","startTime":591.79,"endTime":596.47,"body":"mistakes? That can be very"},{"speaker":"Heylands Lowry","startTime":591.79,"endTime":596.47,"body":"telling onto how engaged and"},{"speaker":"Heylands Lowry","startTime":596.47,"endTime":600.78,"body":"empowered people can feel to"},{"speaker":"Heylands Lowry","startTime":596.47,"endTime":600.78,"body":"make things better. Is there"},{"speaker":"Heylands Lowry","startTime":600.84,"endTime":605.43,"body":"history? How many attempts have"},{"speaker":"Heylands Lowry","startTime":600.84,"endTime":605.43,"body":"we made at a CI engagement? If"},{"speaker":"Heylands Lowry","startTime":605.52,"endTime":608.31,"body":"it's failed, do we know why it"},{"speaker":"Heylands Lowry","startTime":605.52,"endTime":608.31,"body":"failed, and have we addressed"},{"speaker":"Heylands Lowry","startTime":608.34,"endTime":611.79,"body":"those issues at some level? So,"},{"speaker":"Heylands Lowry","startTime":608.34,"endTime":611.79,"body":"a little bit of digging on some"},{"speaker":"Heylands Lowry","startTime":611.85,"endTime":613.23,"body":"of those kind of issues"},{"speaker":"Aaron Moncur","startTime":614.46,"endTime":617.73,"body":"you mentioned."},{"speaker":"Aaron Moncur","startTime":614.46,"endTime":617.73,"body":"Reward systems, can you think of"},{"speaker":"Aaron Moncur","startTime":617.97,"endTime":622.94,"body":"any, any specific situations"},{"speaker":"Aaron Moncur","startTime":617.97,"endTime":622.94,"body":"that you have encountered in"},{"speaker":"Aaron Moncur","startTime":622.97,"endTime":628.82,"body":"your career where reward systems"},{"speaker":"Aaron Moncur","startTime":622.97,"endTime":628.82,"body":"were altered to improve business"},{"speaker":"Aaron Moncur","startTime":628.97,"endTime":632.09,"body":"outcomes, not just business"},{"speaker":"Aaron Moncur","startTime":628.97,"endTime":632.09,"body":"outcomes, but outcomes for, you"},{"speaker":"Aaron Moncur","startTime":632.12,"endTime":635.54,"body":"know, the participants in those"},{"speaker":"Aaron Moncur","startTime":632.12,"endTime":635.54,"body":"systems, the engineers, the"},{"speaker":"Aaron Moncur","startTime":635.63,"endTime":639.62,"body":"technicians, whoever, whoever"},{"speaker":"Aaron Moncur","startTime":635.63,"endTime":639.62,"body":"the team was made of, anything"},{"speaker":"Aaron Moncur","startTime":639.65,"endTime":641.83,"body":"like that come to mind that you"},{"speaker":"Aaron Moncur","startTime":639.65,"endTime":641.83,"body":"can share that might be"},{"speaker":"Aaron Moncur","startTime":642.67,"endTime":643.18,"body":"illustrative,"},{"speaker":"Heylands Lowry","startTime":644.47,"endTime":647.95,"body":"yeah. So a big"},{"speaker":"Heylands Lowry","startTime":644.47,"endTime":647.95,"body":"thing around lean right 5s"},{"speaker":"Heylands Lowry","startTime":648.25,"endTime":653.65,"body":"success programs, which is all"},{"speaker":"Heylands Lowry","startTime":648.25,"endTime":653.65,"body":"about positively infecting the"},{"speaker":"Heylands Lowry","startTime":653.83,"endTime":656.5,"body":"environment that you're working"},{"speaker":"Heylands Lowry","startTime":653.83,"endTime":656.5,"body":"in, not the way you work."},{"speaker":"Heylands Lowry","startTime":656.65,"endTime":658.87,"body":"There's like standard work and"},{"speaker":"Heylands Lowry","startTime":656.65,"endTime":658.87,"body":"other things for that. So if we"},{"speaker":"Heylands Lowry","startTime":658.93,"endTime":663.81,"body":"look at success 5s I've seen"},{"speaker":"Heylands Lowry","startTime":658.93,"endTime":663.81,"body":"people put kind of the bragging"},{"speaker":"Heylands Lowry","startTime":663.93,"endTime":668.13,"body":"rights or friendly competition"},{"speaker":"Heylands Lowry","startTime":663.93,"endTime":668.13,"body":"in place, peer-to-peer"},{"speaker":"Heylands Lowry","startTime":668.25,"endTime":672.54,"body":"challenges, which is positive,"},{"speaker":"Heylands Lowry","startTime":668.25,"endTime":672.54,"body":"pizza parties, some kind of, you"},{"speaker":"Heylands Lowry","startTime":672.54,"endTime":675.72,"body":"know, just a public thank you,"},{"speaker":"Heylands Lowry","startTime":672.54,"endTime":675.72,"body":"or financial recognition for"},{"speaker":"Heylands Lowry","startTime":675.75,"endTime":679.86,"body":"those things. Another big call"},{"speaker":"Heylands Lowry","startTime":675.75,"endTime":679.86,"body":"out to make is the mindsets"},{"speaker":"Heylands Lowry","startTime":680.34,"endTime":683.57,"body":"different, and it feels very,"},{"speaker":"Heylands Lowry","startTime":680.34,"endTime":683.57,"body":"very awkward, right? So, the"},{"speaker":"Heylands Lowry","startTime":683.72,"endTime":686.42,"body":"adage always gives us, if you"},{"speaker":"Heylands Lowry","startTime":683.72,"endTime":686.42,"body":"cross your arms the way you"},{"speaker":"Heylands Lowry","startTime":686.45,"endTime":688.97,"body":"normally do, it's easy, right?"},{"speaker":"Heylands Lowry","startTime":686.45,"endTime":688.97,"body":"Now you're asking people to do"},{"speaker":"Heylands Lowry","startTime":689.03,"endTime":692.69,"body":"it the other way, sounds easy,"},{"speaker":"Heylands Lowry","startTime":689.03,"endTime":692.69,"body":"but it feels very awkward and"},{"speaker":"Heylands Lowry","startTime":692.69,"endTime":696.86,"body":"different, right? It's just not,"},{"speaker":"Heylands Lowry","startTime":692.69,"endTime":696.86,"body":"yeah, it's not a simple thing."},{"speaker":"Heylands Lowry","startTime":697.43,"endTime":701.44,"body":"So, when we historically look at"},{"speaker":"Heylands Lowry","startTime":697.43,"endTime":701.44,"body":"business, action is what is"},{"speaker":"Heylands Lowry","startTime":701.68,"endTime":703.84,"body":"recognized and rewarded, right."},{"speaker":"Heylands Lowry","startTime":701.68,"endTime":703.84,"body":"Just get in there and take"},{"speaker":"Heylands Lowry","startTime":703.96,"endTime":707.14,"body":"action. So we're jumping in"},{"speaker":"Heylands Lowry","startTime":703.96,"endTime":707.14,"body":"human nature, that I do it too."},{"speaker":"Heylands Lowry","startTime":707.83,"endTime":711.97,"body":"I want to jump in, I want to"},{"speaker":"Heylands Lowry","startTime":707.83,"endTime":711.97,"body":"solve true CI says you need to"},{"speaker":"Heylands Lowry","startTime":712.06,"endTime":714.88,"body":"step back and truly define and"},{"speaker":"Heylands Lowry","startTime":712.06,"endTime":714.88,"body":"understand the problem before"},{"speaker":"Heylands Lowry","startTime":714.94,"endTime":718.03,"body":"you jump in and solve. And in"},{"speaker":"Heylands Lowry","startTime":714.94,"endTime":718.03,"body":"all honesty, every time I"},{"speaker":"Heylands Lowry","startTime":718.15,"endTime":721.98,"body":"shortcut that one, guess what, I"},{"speaker":"Heylands Lowry","startTime":718.15,"endTime":721.98,"body":"was working on the wrong thing,"},{"speaker":"Heylands Lowry","startTime":722.16,"endTime":724.56,"body":"right, because I didn't take the"},{"speaker":"Heylands Lowry","startTime":722.16,"endTime":724.56,"body":"time and diligence to work out"},{"speaker":"Heylands Lowry","startTime":724.62,"endTime":728.91,"body":"what we really needed to solve,"},{"speaker":"Heylands Lowry","startTime":724.62,"endTime":728.91,"body":"so rewarding people for slowing"},{"speaker":"Heylands Lowry","startTime":728.97,"endTime":733.02,"body":"down and taking the time up"},{"speaker":"Heylands Lowry","startTime":728.97,"endTime":733.02,"body":"front. Overall, I truly believe"},{"speaker":"Heylands Lowry","startTime":733.08,"endTime":736.5,"body":"it'll take less time. What may"},{"speaker":"Heylands Lowry","startTime":733.08,"endTime":736.5,"body":"not feel it in the moment?"},{"speaker":"Aaron Moncur","startTime":737.28,"endTime":740.21,"body":"What's an example"},{"speaker":"Aaron Moncur","startTime":737.28,"endTime":740.21,"body":"of a time when you jumped in too"},{"speaker":"Aaron Moncur","startTime":740.33,"endTime":744.32,"body":"quickly, and didn't really"},{"speaker":"Aaron Moncur","startTime":740.33,"endTime":744.32,"body":"understand what the problem was,"},{"speaker":"Aaron Moncur","startTime":744.47,"endTime":747.26,"body":"and then you know, later on, you"},{"speaker":"Aaron Moncur","startTime":744.47,"endTime":747.26,"body":"had to step back and reassess"},{"speaker":"Aaron Moncur","startTime":747.8,"endTime":748.7,"body":"the core problem."},{"speaker":"Heylands Lowry","startTime":751.19,"endTime":752.51,"body":"I mean, there's"},{"speaker":"Heylands Lowry","startTime":751.19,"endTime":752.51,"body":"been a few of them, right? So,"},{"speaker":"Heylands Lowry","startTime":752.72,"endTime":758.27,"body":"get things through NCRs or"},{"speaker":"Heylands Lowry","startTime":752.72,"endTime":758.27,"body":"cappers, where we believe we"},{"speaker":"Heylands Lowry","startTime":758.42,"endTime":762.49,"body":"know what the failure mode was,"},{"speaker":"Heylands Lowry","startTime":758.42,"endTime":762.49,"body":"or what was causing the failure,"},{"speaker":"Heylands Lowry","startTime":762.7,"endTime":766.03,"body":"without actually stepping back"},{"speaker":"Heylands Lowry","startTime":762.7,"endTime":766.03,"body":"and trying to say, you know,"},{"speaker":"Heylands Lowry","startTime":766.12,"endTime":769.21,"body":"when is it occurring, where it"},{"speaker":"Heylands Lowry","startTime":766.12,"endTime":769.21,"body":"is occurring, is it actually"},{"speaker":"Heylands Lowry","startTime":769.48,"endTime":773.38,"body":"this is the failure mode, or a"},{"speaker":"Heylands Lowry","startTime":769.48,"endTime":773.38,"body":"symptom from the failure, before"},{"speaker":"Heylands Lowry","startTime":773.44,"endTime":775.36,"body":"diving into kind of solutions."},{"speaker":"Aaron Moncur","startTime":819.61,"endTime":822.21,"body":"Pipeline now"},{"speaker":"Aaron Moncur","startTime":819.61,"endTime":822.21,"body":"offers procurement of custom"},{"speaker":"Aaron Moncur","startTime":822.24,"endTime":826.35,"body":"machined parts at significantly"},{"speaker":"Aaron Moncur","startTime":822.24,"endTime":826.35,"body":"lower costs without sacrificing"},{"speaker":"Aaron Moncur","startTime":826.5,"endTime":831.21,"body":"speed or quality. We design and"},{"speaker":"Aaron Moncur","startTime":826.5,"endTime":831.21,"body":"build custom machines ourselves,"},{"speaker":"Aaron Moncur","startTime":831.39,"endTime":835.65,"body":"so we consume a lot of precision"},{"speaker":"Aaron Moncur","startTime":831.39,"endTime":835.65,"body":"machined components. Over the"},{"speaker":"Aaron Moncur","startTime":835.77,"endTime":839.9,"body":"past several years, we developed"},{"speaker":"Aaron Moncur","startTime":835.77,"endTime":839.9,"body":"a proven overseas supply chain"},{"speaker":"Aaron Moncur","startTime":840.02,"endTime":844.58,"body":"to support that work, and in"},{"speaker":"Aaron Moncur","startTime":840.02,"endTime":844.58,"body":"2025 we successfully piloted"},{"speaker":"Aaron Moncur","startTime":844.7900000000001,"endTime":849.02,"body":"that capability with select"},{"speaker":"Aaron Moncur","startTime":844.7900000000001,"endTime":849.02,"body":"customers. Now we're opening it"},{"speaker":"Aaron Moncur","startTime":849.0500000000001,"endTime":853.34,"body":"up more broadly. If you'd like"},{"speaker":"Aaron Moncur","startTime":849.0500000000001,"endTime":853.34,"body":"to see how our prices and lead"},{"speaker":"Aaron Moncur","startTime":853.4,"endTime":857.24,"body":"times compare, send us a drawing"},{"speaker":"Aaron Moncur","startTime":853.4,"endTime":857.24,"body":"or two for quote. Visit Team"},{"speaker":"Aaron Moncur","startTime":857.36,"endTime":865.4200000000001,"body":"pipeline.us or message me"},{"speaker":"Aaron Moncur","startTime":857.36,"endTime":865.4200000000001,"body":"directly on LinkedIn. This, this"},{"speaker":"Aaron Moncur","startTime":865.4200000000001,"endTime":869.6800000000001,"body":"is what I call the absolute"},{"speaker":"Aaron Moncur","startTime":865.4200000000001,"endTime":869.6800000000001,"body":"certainty principle. This is a"},{"speaker":"Aaron Moncur","startTime":870.01,"endTime":872.71,"body":"phrase that I coined, but, of"},{"speaker":"Aaron Moncur","startTime":870.01,"endTime":872.71,"body":"course, the idea has been around"},{"speaker":"Aaron Moncur","startTime":872.77,"endTime":876.28,"body":"forever. I have an example that"},{"speaker":"Aaron Moncur","startTime":872.77,"endTime":876.28,"body":"I use to share the absolute"},{"speaker":"Aaron Moncur","startTime":876.34,"endTime":879.01,"body":"certainty principle, which says"},{"speaker":"Aaron Moncur","startTime":876.34,"endTime":879.01,"body":"that sometimes we are so"},{"speaker":"Aaron Moncur","startTime":879.22,"endTime":882.3000000000001,"body":"absolutely certain that we know"},{"speaker":"Aaron Moncur","startTime":879.22,"endTime":882.3000000000001,"body":"what the problem is, that it"},{"speaker":"Aaron Moncur","startTime":882.3000000000001,"endTime":886.26,"body":"becomes to the exclusion of all"},{"speaker":"Aaron Moncur","startTime":882.3000000000001,"endTime":886.26,"body":"other possibilities, many times"},{"speaker":"Aaron Moncur","startTime":886.32,"endTime":888.27,"body":"some of those other"},{"speaker":"Aaron Moncur","startTime":886.32,"endTime":888.27,"body":"possibilities being the real"},{"speaker":"Aaron Moncur","startTime":888.33,"endTime":892.2,"body":"culprit. I, we have a pool in"},{"speaker":"Aaron Moncur","startTime":888.33,"endTime":892.2,"body":"our backyard, and there was a"},{"speaker":"Aaron Moncur","startTime":892.32,"endTime":896.49,"body":"time when the pool got very"},{"speaker":"Aaron Moncur","startTime":892.32,"endTime":896.49,"body":"green, and I just could not, I"},{"speaker":"Aaron Moncur","startTime":896.61,"endTime":900.53,"body":"couldn't figure out the right"},{"speaker":"Aaron Moncur","startTime":896.61,"endTime":900.53,"body":"mix cocktail of chemicals to get"},{"speaker":"Aaron Moncur","startTime":900.5600000000001,"endTime":903.38,"body":"it back to, you know, that"},{"speaker":"Aaron Moncur","startTime":900.5600000000001,"endTime":903.38,"body":"crystal clear blue color that we"},{"speaker":"Aaron Moncur","startTime":903.59,"endTime":906.8000000000001,"body":"all love to see in a pool. So I"},{"speaker":"Aaron Moncur","startTime":903.59,"endTime":906.8000000000001,"body":"eventually called our pool"},{"speaker":"Aaron Moncur","startTime":906.89,"endTime":909.02,"body":"company and said, 'Hey, I've"},{"speaker":"Aaron Moncur","startTime":906.89,"endTime":909.02,"body":"tried to do this, I can't do it,"},{"speaker":"Aaron Moncur","startTime":909.02,"endTime":911.96,"body":"I can't figure it out, come"},{"speaker":"Aaron Moncur","startTime":909.02,"endTime":911.96,"body":"help, please. And so they came,"},{"speaker":"Aaron Moncur","startTime":912.08,"endTime":914.5400000000001,"body":"they, you know, took some water"},{"speaker":"Aaron Moncur","startTime":912.08,"endTime":914.5400000000001,"body":"samples, did some tests, and"},{"speaker":"Aaron Moncur","startTime":914.5400000000001,"endTime":917.1800000000001,"body":"said, 'Okay, we know what it is,"},{"speaker":"Aaron Moncur","startTime":914.5400000000001,"endTime":917.1800000000001,"body":"it's this blah blah.. I don't"},{"speaker":"Aaron Moncur","startTime":917.21,"endTime":920.32,"body":"remember what it was, phosphorus"},{"speaker":"Aaron Moncur","startTime":917.21,"endTime":920.32,"body":"something, and I said, okay,"},{"speaker":"Aaron Moncur","startTime":920.44,"endTime":924.25,"body":"that's great, you're positive"},{"speaker":"Aaron Moncur","startTime":920.44,"endTime":924.25,"body":"that that's the reason, and if I"},{"speaker":"Aaron Moncur","startTime":924.4,"endTime":926.74,"body":"pay you to do this, it's going"},{"speaker":"Aaron Moncur","startTime":924.4,"endTime":926.74,"body":"to work, right? And they said,"},{"speaker":"Aaron Moncur","startTime":926.8000000000001,"endTime":930.1,"body":"yep, we're absolutely certain"},{"speaker":"Aaron Moncur","startTime":926.8000000000001,"endTime":930.1,"body":"that that's the reason. So they"},{"speaker":"Aaron Moncur","startTime":930.22,"endTime":933.28,"body":"came in and they did their"},{"speaker":"Aaron Moncur","startTime":930.22,"endTime":933.28,"body":"thing, and you know, no surprise"},{"speaker":"Aaron Moncur","startTime":933.37,"endTime":935.95,"body":"in this context of this story,"},{"speaker":"Aaron Moncur","startTime":933.37,"endTime":935.95,"body":"it did not work, and so I was"},{"speaker":"Aaron Moncur","startTime":935.98,"endTime":938.44,"body":"like, hey, you guys told me you"},{"speaker":"Aaron Moncur","startTime":935.98,"endTime":938.44,"body":"were absolutely certain this"},{"speaker":"Aaron Moncur","startTime":938.59,"endTime":941.64,"body":"well. We thought we were, we"},{"speaker":"Aaron Moncur","startTime":938.59,"endTime":941.64,"body":"were came back in, did some more"},{"speaker":"Aaron Moncur","startTime":941.73,"endTime":945.51,"body":"testing, and oh, actually it's"},{"speaker":"Aaron Moncur","startTime":941.73,"endTime":945.51,"body":"this other thing, so they came"},{"speaker":"Aaron Moncur","startTime":945.57,"endTime":948.96,"body":"in, but they were so absolutely"},{"speaker":"Aaron Moncur","startTime":945.57,"endTime":948.96,"body":"certain to the exclusion of, you"},{"speaker":"Aaron Moncur","startTime":948.99,"endTime":951.96,"body":"know, they probably didn't do"},{"speaker":"Aaron Moncur","startTime":948.99,"endTime":951.96,"body":"their full testing on it, and"},{"speaker":"Aaron Moncur","startTime":951.96,"endTime":956.61,"body":"that's why they didn't realize"},{"speaker":"Aaron Moncur","startTime":951.96,"endTime":956.61,"body":"what the real problem was. All"},{"speaker":"Aaron Moncur","startTime":956.7,"endTime":961.28,"body":"right, let's see, what are some"},{"speaker":"Aaron Moncur","startTime":956.7,"endTime":961.28,"body":"of the teaching approaches that"},{"speaker":"Aaron Moncur","startTime":961.37,"endTime":964.01,"body":"you've found to be the most"},{"speaker":"Aaron Moncur","startTime":961.37,"endTime":964.01,"body":"successful when you're teaching,"},{"speaker":"Aaron Moncur","startTime":964.16,"endTime":967.64,"body":"whether it's Lean or Six Sigma,"},{"speaker":"Aaron Moncur","startTime":964.16,"endTime":967.64,"body":"or other continuous improvement"},{"speaker":"Aaron Moncur","startTime":968.78,"endTime":969.47,"body":"methodologies."},{"speaker":"Heylands Lowry","startTime":971.27,"endTime":973.25,"body":"So, I've been"},{"speaker":"Heylands Lowry","startTime":971.27,"endTime":973.25,"body":"really, really lucky to work"},{"speaker":"Heylands Lowry","startTime":973.3100000000001,"endTime":979.1800000000001,"body":"with a bunch of very talented"},{"speaker":"Heylands Lowry","startTime":973.3100000000001,"endTime":979.1800000000001,"body":"learning developers. Early in my"},{"speaker":"Heylands Lowry","startTime":979.24,"endTime":981.16,"body":"career, this was something that"},{"speaker":"Heylands Lowry","startTime":979.24,"endTime":981.16,"body":"I was completely ignorant"},{"speaker":"Heylands Lowry","startTime":981.25,"endTime":984.58,"body":"around, so I'd jump in and"},{"speaker":"Heylands Lowry","startTime":981.25,"endTime":984.58,"body":"basically start creating slides"},{"speaker":"Heylands Lowry","startTime":984.64,"endTime":989.86,"body":"and put it out there for people."},{"speaker":"Heylands Lowry","startTime":984.64,"endTime":989.86,"body":"What they've kind of imparted to"},{"speaker":"Heylands Lowry","startTime":989.89,"endTime":993.3100000000001,"body":"me and shared with me, which I"},{"speaker":"Heylands Lowry","startTime":989.89,"endTime":993.3100000000001,"body":"now take on board fully, is take"},{"speaker":"Heylands Lowry","startTime":993.34,"endTime":997.87,"body":"me a step back, just outlining"},{"speaker":"Heylands Lowry","startTime":993.34,"endTime":997.87,"body":"here is the topics of what I"},{"speaker":"Heylands Lowry","startTime":998.08,"endTime":1000.86,"body":"wanted to get across right with"},{"speaker":"Heylands Lowry","startTime":998.08,"endTime":1000.86,"body":"the right flow. Then I don't"},{"speaker":"Heylands Lowry","startTime":1000.86,"endTime":1003.89,"body":"know if you've ever heard of the"},{"speaker":"Heylands Lowry","startTime":1000.86,"endTime":1003.89,"body":"Bloom's taxonomy, so it's kind"},{"speaker":"Heylands Lowry","startTime":1003.9200000000001,"endTime":1007.25,"body":"of a levels of learning, so it's"},{"speaker":"Heylands Lowry","startTime":1003.9200000000001,"endTime":1007.25,"body":"then says, well, let's"},{"speaker":"Heylands Lowry","startTime":1007.34,"endTime":1010.61,"body":"distinguish, is this a concept"},{"speaker":"Heylands Lowry","startTime":1007.34,"endTime":1010.61,"body":"that I just need to be aware of,"},{"speaker":"Heylands Lowry","startTime":1011.48,"endTime":1013.46,"body":"or is it something through that"},{"speaker":"Heylands Lowry","startTime":1011.48,"endTime":1013.46,"body":"I need to be able to actually"},{"speaker":"Heylands Lowry","startTime":1013.58,"endTime":1017.6,"body":"pick up pen and paper hands and"},{"speaker":"Heylands Lowry","startTime":1013.58,"endTime":1017.6,"body":"apply, so there's different"},{"speaker":"Heylands Lowry","startTime":1017.75,"endTime":1021.7,"body":"levels of learning to that,"},{"speaker":"Heylands Lowry","startTime":1017.75,"endTime":1021.7,"body":"right? So, an outline of the"},{"speaker":"Heylands Lowry","startTime":1021.85,"endTime":1025.72,"body":"topics, booms, and then below"},{"speaker":"Heylands Lowry","startTime":1021.85,"endTime":1025.72,"body":"that, there's some principles"},{"speaker":"Heylands Lowry","startTime":1025.8999999999999,"endTime":1029.8899999999999,"body":"that I would put on the table."},{"speaker":"Heylands Lowry","startTime":1025.8999999999999,"endTime":1029.8899999999999,"body":"So, definitely want it to be"},{"speaker":"Heylands Lowry","startTime":1030.61,"endTime":1033.37,"body":"engaging, right? You want to"},{"speaker":"Heylands Lowry","startTime":1030.61,"endTime":1033.37,"body":"pull the audience and make them"},{"speaker":"Heylands Lowry","startTime":1033.43,"endTime":1036.8799999999999,"body":"part of the training. No one"},{"speaker":"Heylands Lowry","startTime":1033.43,"endTime":1036.8799999999999,"body":"wants to sit and get beaten to"},{"speaker":"Heylands Lowry","startTime":1036.9099999999999,"endTime":1040.11,"body":"death with PowerPoint"},{"speaker":"Heylands Lowry","startTime":1036.9099999999999,"endTime":1040.11,"body":"presentation just blurbs, right."},{"speaker":"Heylands Lowry","startTime":1040.62,"endTime":1043.32,"body":"It's how do you engage them,"},{"speaker":"Heylands Lowry","startTime":1040.62,"endTime":1043.32,"body":"either through hands-on"},{"speaker":"Heylands Lowry","startTime":1043.4099999999999,"endTime":1047.1599999999999,"body":"activities or through sharing"},{"speaker":"Heylands Lowry","startTime":1043.4099999999999,"endTime":1047.1599999999999,"body":"examples that are meaningful to"},{"speaker":"Heylands Lowry","startTime":1047.22,"endTime":1049.92,"body":"them and their peers, right. For"},{"speaker":"Heylands Lowry","startTime":1047.22,"endTime":1049.92,"body":"making more relative to the"},{"speaker":"Heylands Lowry","startTime":1050.07,"endTime":1054.6299999999999,"body":"work, another big piece,"},{"speaker":"Heylands Lowry","startTime":1050.07,"endTime":1054.6299999999999,"body":"interactive, so the more"},{"speaker":"Heylands Lowry","startTime":1054.75,"endTime":1059.54,"body":"hands-on, practical you can make"},{"speaker":"Heylands Lowry","startTime":1054.75,"endTime":1059.54,"body":"it, the better. So I typically"},{"speaker":"Heylands Lowry","startTime":1059.6299999999999,"endTime":1062.72,"body":"want to put an example in that's"},{"speaker":"Heylands Lowry","startTime":1059.6299999999999,"endTime":1062.72,"body":"for just the concept, so"},{"speaker":"Heylands Lowry","startTime":1062.84,"endTime":1068.24,"body":"generally, so different ways of"},{"speaker":"Heylands Lowry","startTime":1062.84,"endTime":1068.24,"body":"stacking the dishwasher, right?"},{"speaker":"Heylands Lowry","startTime":1068.36,"endTime":1071.12,"body":"So it's not related to the work,"},{"speaker":"Heylands Lowry","startTime":1068.36,"endTime":1071.12,"body":"there's no personal preference"},{"speaker":"Heylands Lowry","startTime":1071.1799999999998,"endTime":1074.9599999999998,"body":"or bias behind it, versus then"},{"speaker":"Heylands Lowry","startTime":1071.1799999999998,"endTime":1074.9599999999998,"body":"going into a very technical one"},{"speaker":"Heylands Lowry","startTime":1074.9599999999998,"endTime":1077.06,"body":"where we're saying, \"Hey, can we"},{"speaker":"Heylands Lowry","startTime":1074.9599999999998,"endTime":1077.06,"body":"apply that same principle of"},{"speaker":"Heylands Lowry","startTime":1077.09,"endTime":1080.6799999999998,"body":"standard work to how do we do"},{"speaker":"Heylands Lowry","startTime":1077.09,"endTime":1080.6799999999998,"body":"this job, so we've learned the"},{"speaker":"Heylands Lowry","startTime":1080.8,"endTime":1085.4199999999998,"body":"principle. Then we apply it, and"},{"speaker":"Heylands Lowry","startTime":1080.8,"endTime":1085.4199999999998,"body":"then lastly, I'd say feedback is"},{"speaker":"Heylands Lowry","startTime":1085.6,"endTime":1089.1999999999998,"body":"critical, either for the trainer"},{"speaker":"Heylands Lowry","startTime":1085.6,"endTime":1089.1999999999998,"body":"and or for the content, right?"},{"speaker":"Heylands Lowry","startTime":1089.7099999999998,"endTime":1092.05,"body":"Nothing's ever perfect. You can"},{"speaker":"Heylands Lowry","startTime":1089.7099999999998,"endTime":1092.05,"body":"always make improvements,"},{"speaker":"Heylands Lowry","startTime":1092.4399999999998,"endTime":1096.2199999999998,"body":"capture that feedback, and"},{"speaker":"Heylands Lowry","startTime":1092.4399999999998,"endTime":1096.2199999999998,"body":"incorporate it. So, see either"},{"speaker":"Heylands Lowry","startTime":1096.6999999999998,"endTime":1099.1899999999998,"body":"continuously approve the"},{"speaker":"Heylands Lowry","startTime":1096.6999999999998,"endTime":1099.1899999999998,"body":"continuous improvement material,"},{"speaker":"Aaron Moncur","startTime":1100.84,"endTime":1102.48,"body":"like having a"},{"speaker":"Aaron Moncur","startTime":1100.84,"endTime":1102.48,"body":"checklist for a checklist."},{"speaker":"Heylands Lowry","startTime":1103.08,"endTime":1104.1299999999999,"body":"Yep, exactly."},{"speaker":"Aaron Moncur","startTime":1106.29,"endTime":1109.26,"body":"What about teams"},{"speaker":"Aaron Moncur","startTime":1106.29,"endTime":1109.26,"body":"who aren't fortunate enough to"},{"speaker":"Aaron Moncur","startTime":1109.32,"endTime":1112.1999999999998,"body":"have, like, a dedicated"},{"speaker":"Aaron Moncur","startTime":1109.32,"endTime":1112.1999999999998,"body":"resource, such as yourself, that"},{"speaker":"Aaron Moncur","startTime":1112.32,"endTime":1115.59,"body":"is focused on continuous"},{"speaker":"Aaron Moncur","startTime":1112.32,"endTime":1115.59,"body":"improvement? What are some"},{"speaker":"Aaron Moncur","startTime":1115.7099999999998,"endTime":1119.55,"body":"things that they can do to learn"},{"speaker":"Aaron Moncur","startTime":1115.7099999999998,"endTime":1119.55,"body":"themselves about continuous"},{"speaker":"Aaron Moncur","startTime":1119.58,"endTime":1122.2099999999998,"body":"improvement, whether it's lean"},{"speaker":"Aaron Moncur","startTime":1119.58,"endTime":1122.2099999999998,"body":"or six sigma or some other"},{"speaker":"Aaron Moncur","startTime":1122.4199999999998,"endTime":1125.33,"body":"methodology, and begin"},{"speaker":"Aaron Moncur","startTime":1122.4199999999998,"endTime":1125.33,"body":"incorporating it into their"},{"speaker":"Aaron Moncur","startTime":1125.3899999999999,"endTime":1126.05,"body":"organization."},{"speaker":"Heylands Lowry","startTime":1128.0,"endTime":1130.3999999999999,"body":"There's many,"},{"speaker":"Heylands Lowry","startTime":1128.0,"endTime":1130.3999999999999,"body":"many, many online resources are"},{"speaker":"Heylands Lowry","startTime":1130.4299999999998,"endTime":1135.26,"body":"available out there. There's"},{"speaker":"Heylands Lowry","startTime":1130.4299999999998,"endTime":1135.26,"body":"some great videos, so the Atkins"},{"speaker":"Heylands Lowry","startTime":1135.56,"endTime":1140.4099999999999,"body":"two minute lean, where there's"},{"speaker":"Heylands Lowry","startTime":1135.56,"endTime":1140.4099999999999,"body":"kind of these little snippets of"},{"speaker":"Heylands Lowry","startTime":1140.5,"endTime":1144.55,"body":"learning moments that you can"},{"speaker":"Heylands Lowry","startTime":1140.5,"endTime":1144.55,"body":"see the concept and then and see"},{"speaker":"Heylands Lowry","startTime":1144.6399999999999,"endTime":1147.8799999999999,"body":"it practically applied to then"},{"speaker":"Heylands Lowry","startTime":1144.6399999999999,"endTime":1147.8799999999999,"body":"consider how to do it within"},{"speaker":"Heylands Lowry","startTime":1147.9699999999998,"endTime":1153.58,"body":"your own own environment, tons"},{"speaker":"Heylands Lowry","startTime":1147.9699999999998,"endTime":1153.58,"body":"of open source resources out"},{"speaker":"Heylands Lowry","startTime":1153.6399999999999,"endTime":1154.1799999999998,"body":"there for people."},{"speaker":"Aaron Moncur","startTime":1155.4399999999998,"endTime":1157.4199999999998,"body":"Well, Atkins, two"},{"speaker":"Aaron Moncur","startTime":1155.4399999999998,"endTime":1157.4199999999998,"body":"minute lean, you"},{"speaker":"Heylands Lowry","startTime":1158.02,"endTime":1158.11,"body":"said"},{"speaker":"Aaron Moncur","startTime":1159.01,"endTime":1160.29,"body":"that sounds"},{"speaker":"Aaron Moncur","startTime":1159.01,"endTime":1160.29,"body":"interesting. I'm gonna have to"},{"speaker":"Aaron Moncur","startTime":1160.3799999999999,"endTime":1163.6499999999999,"body":"check that one out myself"},{"speaker":"Aaron Moncur","startTime":1160.3799999999999,"endTime":1163.6499999999999,"body":"afterwards. All right, let's,"},{"speaker":"Aaron Moncur","startTime":1163.86,"endTime":1167.76,"body":"let's talk about the idea of"},{"speaker":"Aaron Moncur","startTime":1163.86,"endTime":1167.76,"body":"morale for a minute. People talk"},{"speaker":"Aaron Moncur","startTime":1167.79,"endTime":1171.06,"body":"about culture all the time, it"},{"speaker":"Aaron Moncur","startTime":1167.79,"endTime":1171.06,"body":"seems like, but you don't hear"},{"speaker":"Aaron Moncur","startTime":1171.1799999999998,"endTime":1175.26,"body":"the word morale thrown around"},{"speaker":"Aaron Moncur","startTime":1171.1799999999998,"endTime":1175.26,"body":"very often. What, what, what"},{"speaker":"Aaron Moncur","startTime":1175.29,"endTime":1179.4499999999998,"body":"does morale mean within the"},{"speaker":"Aaron Moncur","startTime":1175.29,"endTime":1179.4499999999998,"body":"context of engineering or"},{"speaker":"Aaron Moncur","startTime":1179.51,"endTime":1183.77,"body":"manufacturing environments, and"},{"speaker":"Aaron Moncur","startTime":1179.51,"endTime":1183.77,"body":"how have you seen it used or"},{"speaker":"Aaron Moncur","startTime":1184.1899999999998,"endTime":1185.78,"body":"misused within those"},{"speaker":"Aaron Moncur","startTime":1184.1899999999998,"endTime":1185.78,"body":"environments?"},{"speaker":"Heylands Lowry","startTime":1187.4599999999998,"endTime":1190.58,"body":"So kind of queue"},{"speaker":"Heylands Lowry","startTime":1187.4599999999998,"endTime":1190.58,"body":"it up with the typical approach"},{"speaker":"Heylands Lowry","startTime":1190.79,"endTime":1195.3799999999999,"body":"to the goals is safety, quality,"},{"speaker":"Heylands Lowry","startTime":1190.79,"endTime":1195.3799999999999,"body":"delivery. Then I was taught"},{"speaker":"Heylands Lowry","startTime":1195.4399999999998,"endTime":1199.34,"body":"morale or engagement, and those"},{"speaker":"Heylands Lowry","startTime":1195.4399999999998,"endTime":1199.34,"body":"result in cost savings, right?"},{"speaker":"Heylands Lowry","startTime":1199.34,"endTime":1202.36,"body":"If you get those pieces right,"},{"speaker":"Heylands Lowry","startTime":1199.34,"endTime":1202.36,"body":"you'll drive the cost down. So,"},{"speaker":"Heylands Lowry","startTime":1202.4199999999998,"endTime":1206.83,"body":"the morale in my head is the"},{"speaker":"Heylands Lowry","startTime":1202.4199999999998,"endTime":1206.83,"body":"foundational piece. So, I'm sure"},{"speaker":"Heylands Lowry","startTime":1206.9199999999998,"endTime":1210.9699999999998,"body":"you've gone to restaurants or"},{"speaker":"Heylands Lowry","startTime":1206.9199999999998,"endTime":1210.9699999999998,"body":"service places where there's a"},{"speaker":"Heylands Lowry","startTime":1211.06,"endTime":1215.6799999999998,"body":"disengaged person versus an"},{"speaker":"Heylands Lowry","startTime":1211.06,"endTime":1215.6799999999998,"body":"engaged person. That experience"},{"speaker":"Heylands Lowry","startTime":1215.9499999999998,"endTime":1218.1399999999999,"body":"is the same, right? So, when"},{"speaker":"Heylands Lowry","startTime":1215.9499999999998,"endTime":1218.1399999999999,"body":"you're in there and you're"},{"speaker":"Heylands Lowry","startTime":1218.23,"endTime":1221.76,"body":"wanting to change the way we do"},{"speaker":"Heylands Lowry","startTime":1218.23,"endTime":1221.76,"body":"things, where there's going to"},{"speaker":"Heylands Lowry","startTime":1221.79,"endTime":1225.57,"body":"be some hiccups and little speed"},{"speaker":"Heylands Lowry","startTime":1221.79,"endTime":1225.57,"body":"bumps, and need positive"},{"speaker":"Heylands Lowry","startTime":1225.6599999999999,"endTime":1229.74,"body":"collaboration to make it better."},{"speaker":"Heylands Lowry","startTime":1225.6599999999999,"endTime":1229.74,"body":"Morale has to be in place. Other"},{"speaker":"Heylands Lowry","startTime":1229.83,"endTime":1233.76,"body":"thing I've seen change radically"},{"speaker":"Heylands Lowry","startTime":1229.83,"endTime":1233.76,"body":"is there's a huge difference. If"},{"speaker":"Heylands Lowry","startTime":1233.79,"endTime":1236.52,"body":"I came to your work, Aaron, and"},{"speaker":"Heylands Lowry","startTime":1233.79,"endTime":1236.52,"body":"told you this is how you're"},{"speaker":"Heylands Lowry","startTime":1236.55,"endTime":1240.3799999999999,"body":"going to do your job, I. Give"},{"speaker":"Heylands Lowry","startTime":1236.55,"endTime":1240.3799999999999,"body":"you the even more fun example."},{"speaker":"Heylands Lowry","startTime":1240.59,"endTime":1243.9199999999998,"body":"My kids, right, they've taught"},{"speaker":"Heylands Lowry","startTime":1240.59,"endTime":1243.9199999999998,"body":"me this emphatically. When I"},{"speaker":"Heylands Lowry","startTime":1244.01,"endTime":1247.1599999999999,"body":"tell my kids how to do"},{"speaker":"Heylands Lowry","startTime":1244.01,"endTime":1247.1599999999999,"body":"something, what happens is they"},{"speaker":"Heylands Lowry","startTime":1247.2199999999998,"endTime":1250.55,"body":"will give me the 900 reasons why"},{"speaker":"Heylands Lowry","startTime":1247.2199999999998,"endTime":1250.55,"body":"it failed and why it wasn't a"},{"speaker":"Heylands Lowry","startTime":1250.58,"endTime":1255.29,"body":"good idea. When I engage them in"},{"speaker":"Heylands Lowry","startTime":1250.58,"endTime":1255.29,"body":"creating the solution, they'll"},{"speaker":"Heylands Lowry","startTime":1255.74,"endTime":1259.54,"body":"bend over backwards to make sure"},{"speaker":"Heylands Lowry","startTime":1255.74,"endTime":1259.54,"body":"it works right. So, by"},{"speaker":"Heylands Lowry","startTime":1260.32,"endTime":1263.1999999999998,"body":"empowering them and ingraining"},{"speaker":"Heylands Lowry","startTime":1260.32,"endTime":1263.1999999999998,"body":"them in the process and making"},{"speaker":"Heylands Lowry","startTime":1263.26,"endTime":1265.75,"body":"them part of it, getting their"},{"speaker":"Heylands Lowry","startTime":1263.26,"endTime":1265.75,"body":"fingerprints on it, you can"},{"speaker":"Heylands Lowry","startTime":1265.81,"endTime":1269.62,"body":"actually turn morale around, you"},{"speaker":"Heylands Lowry","startTime":1265.81,"endTime":1269.62,"body":"are giving them the chance to"},{"speaker":"Heylands Lowry","startTime":1269.7099999999998,"endTime":1272.4099999999999,"body":"write their own destiny, right,"},{"speaker":"Heylands Lowry","startTime":1269.7099999999998,"endTime":1272.4099999999999,"body":"to find how the work that they"},{"speaker":"Heylands Lowry","startTime":1272.56,"endTime":1275.08,"body":"do day in and day out is done,"},{"speaker":"Aaron Moncur","startTime":1275.1999999999998,"endTime":1281.6699999999998,"body":"yeah, yeah, a few"},{"speaker":"Aaron Moncur","startTime":1275.1999999999998,"endTime":1281.6699999999998,"body":"thoughts come to mind earlier"},{"speaker":"Aaron Moncur","startTime":1281.73,"endTime":1286.4699999999998,"body":"when you were talking about the"},{"speaker":"Aaron Moncur","startTime":1281.73,"endTime":1286.4699999999998,"body":"morale as being the foundation"},{"speaker":"Aaron Moncur","startTime":1286.8899999999999,"endTime":1290.1899999999998,"body":"of a culture or a team"},{"speaker":"Aaron Moncur","startTime":1286.8899999999999,"endTime":1290.1899999999998,"body":"environment. I thought of, I"},{"speaker":"Aaron Moncur","startTime":1290.31,"endTime":1297.6899999999998,"body":"mean, I'm in Phoenix, Arizona,"},{"speaker":"Aaron Moncur","startTime":1290.31,"endTime":1297.6899999999998,"body":"and the local municipal airport"},{"speaker":"Aaron Moncur","startTime":1298.02,"endTime":1301.9399999999998,"body":"is the Sky Harbor Phoenix"},{"speaker":"Aaron Moncur","startTime":1298.02,"endTime":1301.9399999999998,"body":"airport, and it just, it drives"},{"speaker":"Aaron Moncur","startTime":1302.03,"endTime":1305.1799999999998,"body":"me crazy every time I go there,"},{"speaker":"Aaron Moncur","startTime":1302.03,"endTime":1305.1799999999998,"body":"because there's, there's no"},{"speaker":"Aaron Moncur","startTime":1305.3899999999999,"endTime":1309.86,"body":"basis of truth at all in this"},{"speaker":"Aaron Moncur","startTime":1305.3899999999999,"endTime":1309.86,"body":"marketing pitch that someone"},{"speaker":"Aaron Moncur","startTime":1310.3999999999999,"endTime":1313.34,"body":"thought would be a good idea,"},{"speaker":"Aaron Moncur","startTime":1310.3999999999999,"endTime":1313.34,"body":"but as you're, you're on the"},{"speaker":"Aaron Moncur","startTime":1313.4599999999998,"endTime":1316.07,"body":"monorail, going to and from the"},{"speaker":"Aaron Moncur","startTime":1313.4599999999998,"endTime":1316.07,"body":"airport, as you're walking"},{"speaker":"Aaron Moncur","startTime":1316.1599999999999,"endTime":1318.77,"body":"around inside the airport,"},{"speaker":"Aaron Moncur","startTime":1316.1599999999999,"endTime":1318.77,"body":"there's this automated voice"},{"speaker":"Aaron Moncur","startTime":1318.86,"endTime":1320.9499999999998,"body":"that comes on every now and"},{"speaker":"Aaron Moncur","startTime":1318.86,"endTime":1320.9499999999998,"body":"then, and says, \"Welcome to Sky"},{"speaker":"Aaron Moncur","startTime":1321.1,"endTime":1326.1399999999999,"body":"Harbor Airport, America's"},{"speaker":"Aaron Moncur","startTime":1321.1,"endTime":1326.1399999999999,"body":"friendliest airport. And I have"},{"speaker":"Aaron Moncur","startTime":1326.3799999999999,"endTime":1330.79,"body":"never had experiences at Sky"},{"speaker":"Aaron Moncur","startTime":1326.3799999999999,"endTime":1330.79,"body":"Harbor that were particularly"},{"speaker":"Aaron Moncur","startTime":1330.9099999999999,"endTime":1334.54,"body":"friendly. In fact, I remember"},{"speaker":"Aaron Moncur","startTime":1330.9099999999999,"endTime":1334.54,"body":"this one time there was a gate"},{"speaker":"Aaron Moncur","startTime":1334.87,"endTime":1337.6899999999998,"body":"agent that I needed to talk to"},{"speaker":"Aaron Moncur","startTime":1334.87,"endTime":1337.6899999999998,"body":"about questions about her"},{"speaker":"Aaron Moncur","startTime":1337.78,"endTime":1341.07,"body":"flight, and I walked out. Oh,"},{"speaker":"Aaron Moncur","startTime":1337.78,"endTime":1341.07,"body":"she was so sour, she just wanted"},{"speaker":"Aaron Moncur","startTime":1341.1299999999999,"endTime":1344.25,"body":"nothing to do with me. I was"},{"speaker":"Aaron Moncur","startTime":1341.1299999999999,"endTime":1344.25,"body":"perfectly nice and pleasant,"},{"speaker":"Aaron Moncur","startTime":1344.85,"endTime":1347.4299999999998,"body":"and, and she was just like"},{"speaker":"Aaron Moncur","startTime":1344.85,"endTime":1347.4299999999998,"body":"shutting me down. I don't want"},{"speaker":"Aaron Moncur","startTime":1347.4299999999998,"endTime":1349.56,"body":"to talk to you, and I don't"},{"speaker":"Aaron Moncur","startTime":1347.4299999999998,"endTime":1349.56,"body":"know, maybe she had a bad day,"},{"speaker":"Aaron Moncur","startTime":1349.6799999999998,"endTime":1352.86,"body":"but anyway, like, the morale"},{"speaker":"Aaron Moncur","startTime":1349.6799999999998,"endTime":1352.86,"body":"there, right? Well, the morale"},{"speaker":"Aaron Moncur","startTime":1352.98,"endTime":1356.1899999999998,"body":"does not seem particularly good,"},{"speaker":"Aaron Moncur","startTime":1352.98,"endTime":1356.1899999999998,"body":"and, and just because"},{"speaker":"Aaron Moncur","startTime":1357.51,"endTime":1360.86,"body":"leadership, quote unquote,"},{"speaker":"Aaron Moncur","startTime":1357.51,"endTime":1360.86,"body":"alleged leadership at the top"},{"speaker":"Aaron Moncur","startTime":1361.01,"endTime":1365.84,"body":"says Sky Harbor Airport is now"},{"speaker":"Aaron Moncur","startTime":1361.01,"endTime":1365.84,"body":"America's friendliest airport."},{"speaker":"Aaron Moncur","startTime":1366.26,"endTime":1369.32,"body":"If the morale isn't there to"},{"speaker":"Aaron Moncur","startTime":1366.26,"endTime":1369.32,"body":"back it up, those words are"},{"speaker":"Aaron Moncur","startTime":1369.62,"endTime":1372.8899999999999,"body":"empty. They mean nothing. They"},{"speaker":"Aaron Moncur","startTime":1369.62,"endTime":1372.8899999999999,"body":"probably have a negative value,"},{"speaker":"Aaron Moncur","startTime":1372.9199999999998,"endTime":1375.26,"body":"right? Because then people like"},{"speaker":"Aaron Moncur","startTime":1372.9199999999998,"endTime":1375.26,"body":"me go there and have the"},{"speaker":"Aaron Moncur","startTime":1375.4099999999999,"endTime":1378.3799999999999,"body":"opposite experience of like,"},{"speaker":"Aaron Moncur","startTime":1375.4099999999999,"endTime":1378.3799999999999,"body":"come on, what a load of nonsense"},{"speaker":"Aaron Moncur","startTime":1378.4399999999998,"endTime":1383.74,"body":"here. Yeah, yep, yeah,"},{"speaker":"Aaron Moncur","startTime":1378.4399999999998,"endTime":1383.74,"body":"completely agree. All right,"},{"speaker":"Aaron Moncur","startTime":1386.83,"endTime":1390.49,"body":"especially for teams that don't"},{"speaker":"Aaron Moncur","startTime":1386.83,"endTime":1390.49,"body":"have, like, a practitioner who"},{"speaker":"Aaron Moncur","startTime":1390.58,"endTime":1393.37,"body":"can come in and do this for"},{"speaker":"Aaron Moncur","startTime":1390.58,"endTime":1393.37,"body":"them. What are some of the"},{"speaker":"Aaron Moncur","startTime":1393.52,"endTime":1397.84,"body":"biggest mistakes, the most"},{"speaker":"Aaron Moncur","startTime":1393.52,"endTime":1397.84,"body":"common obstacles, and challenges"},{"speaker":"Aaron Moncur","startTime":1397.9599999999998,"endTime":1403.35,"body":"that you see teams encountering"},{"speaker":"Aaron Moncur","startTime":1397.9599999999998,"endTime":1403.35,"body":"as they try to incorporate"},{"speaker":"Aaron Moncur","startTime":1403.77,"endTime":1404.6999999999998,"body":"continuous improvement,"},{"speaker":"Heylands Lowry","startTime":1408.51,"endTime":1411.06,"body":"so a big part of"},{"speaker":"Heylands Lowry","startTime":1408.51,"endTime":1411.06,"body":"it that I think you need to do"},{"speaker":"Heylands Lowry","startTime":1411.1499999999999,"endTime":1415.32,"body":"is out of the gates to say, for"},{"speaker":"Heylands Lowry","startTime":1411.1499999999999,"endTime":1415.32,"body":"us, what does success look like,"},{"speaker":"Heylands Lowry","startTime":1415.4399999999998,"endTime":1418.1699999999998,"body":"right? What do we actually want?"},{"speaker":"Heylands Lowry","startTime":1415.4399999999998,"endTime":1418.1699999999998,"body":"What's the end game? What do we"},{"speaker":"Heylands Lowry","startTime":1418.23,"endTime":1421.4599999999998,"body":"want this to look like? So, if I"},{"speaker":"Heylands Lowry","startTime":1418.23,"endTime":1421.4599999999998,"body":"look out there at industry and"},{"speaker":"Heylands Lowry","startTime":1421.55,"endTime":1425.12,"body":"say, boy, when I'm done, what"},{"speaker":"Heylands Lowry","startTime":1421.55,"endTime":1425.12,"body":"would I love to leave as a"},{"speaker":"Heylands Lowry","startTime":1425.2099999999998,"endTime":1428.3,"body":"legacy? The one that always"},{"speaker":"Heylands Lowry","startTime":1425.2099999999998,"endTime":1428.3,"body":"comes to mind for me is Toyota,"},{"speaker":"Heylands Lowry","startTime":1429.4699999999998,"endTime":1433.76,"body":"right? And it's interesting, so"},{"speaker":"Heylands Lowry","startTime":1429.4699999999998,"endTime":1433.76,"body":"Toyota doesn't have a huge CI,"},{"speaker":"Heylands Lowry","startTime":1434.24,"endTime":1437.99,"body":"continuous improvement"},{"speaker":"Heylands Lowry","startTime":1434.24,"endTime":1437.99,"body":"department, or a lot of the"},{"speaker":"Heylands Lowry","startTime":1438.1399999999999,"endTime":1441.37,"body":"infrastructure you see out"},{"speaker":"Heylands Lowry","startTime":1438.1399999999999,"endTime":1441.37,"body":"there, what they have done is"},{"speaker":"Heylands Lowry","startTime":1441.76,"endTime":1444.9699999999998,"body":"they've embedded those practices"},{"speaker":"Heylands Lowry","startTime":1441.76,"endTime":1444.9699999999998,"body":"into the everyday activities,"},{"speaker":"Heylands Lowry","startTime":1445.3,"endTime":1448.7199999999998,"body":"and that's just how they do that"},{"speaker":"Heylands Lowry","startTime":1445.3,"endTime":1448.7199999999998,"body":"work, right? So, defining what"},{"speaker":"Heylands Lowry","startTime":1448.8999999999999,"endTime":1452.9499999999998,"body":"you want it to end up looking"},{"speaker":"Heylands Lowry","startTime":1448.8999999999999,"endTime":1452.9499999999998,"body":"like, I think, is critical up"},{"speaker":"Heylands Lowry","startTime":1453.07,"endTime":1456.61,"body":"front, and then defining a path"},{"speaker":"Heylands Lowry","startTime":1453.07,"endTime":1456.61,"body":"to get there. So, another,"},{"speaker":"Heylands Lowry","startTime":1456.6699999999998,"endTime":1461.28,"body":"another big thing I see is tools"},{"speaker":"Heylands Lowry","startTime":1456.6699999999998,"endTime":1461.28,"body":"are kind of fun, and you can get"},{"speaker":"Heylands Lowry","startTime":1461.31,"endTime":1465.6599999999999,"body":"your hands and play with stuff."},{"speaker":"Heylands Lowry","startTime":1461.31,"endTime":1465.6599999999999,"body":"Right behind the tools, there's"},{"speaker":"Heylands Lowry","startTime":1465.75,"endTime":1468.6,"body":"a set of principles, so I'll"},{"speaker":"Heylands Lowry","startTime":1465.75,"endTime":1468.6,"body":"just pick on one, a lean one,"},{"speaker":"Heylands Lowry","startTime":1468.81,"endTime":1472.83,"body":"flow. So people who will talk"},{"speaker":"Heylands Lowry","startTime":1468.81,"endTime":1472.83,"body":"talk you blue in the face about"},{"speaker":"Heylands Lowry","startTime":1472.8899999999999,"endTime":1475.23,"body":"value stream mapping or process"},{"speaker":"Heylands Lowry","startTime":1472.8899999999999,"endTime":1475.23,"body":"mapping, and all these things,"},{"speaker":"Heylands Lowry","startTime":1475.7099999999998,"endTime":1477.7199999999998,"body":"and what you're actually trying"},{"speaker":"Heylands Lowry","startTime":1475.7099999999998,"endTime":1477.7199999999998,"body":"to address behind the scenes is"},{"speaker":"Heylands Lowry","startTime":1477.9599999999998,"endTime":1480.59,"body":"flow, right? That's what you're"},{"speaker":"Heylands Lowry","startTime":1477.9599999999998,"endTime":1480.59,"body":"using those tools for those"},{"speaker":"Heylands Lowry","startTime":1480.77,"endTime":1486.1699999999998,"body":"linkages aren't always there, so"},{"speaker":"Heylands Lowry","startTime":1480.77,"endTime":1486.1699999999998,"body":"I'm a huge advocate of starting"},{"speaker":"Heylands Lowry","startTime":1486.1999999999998,"endTime":1488.36,"body":"with the principles. What are"},{"speaker":"Heylands Lowry","startTime":1486.1999999999998,"endTime":1488.36,"body":"the principles that need to be"},{"speaker":"Heylands Lowry","startTime":1488.4499999999998,"endTime":1491.51,"body":"in place? And then Bolte got the"},{"speaker":"Heylands Lowry","startTime":1488.4499999999998,"endTime":1491.51,"body":"tool, rather than going the"},{"speaker":"Heylands Lowry","startTime":1491.75,"endTime":1496.73,"body":"other way. You'll find people"},{"speaker":"Heylands Lowry","startTime":1491.75,"endTime":1496.73,"body":"are doing stuff to tick a box"},{"speaker":"Heylands Lowry","startTime":1497.24,"endTime":1500.56,"body":"and not understanding what"},{"speaker":"Heylands Lowry","startTime":1497.24,"endTime":1500.56,"body":"they're doing, or how to"},{"speaker":"Heylands Lowry","startTime":1500.59,"endTime":1504.01,"body":"interpret the outcome, or why"},{"speaker":"Heylands Lowry","startTime":1500.59,"endTime":1504.01,"body":"they're even doing it. Why am I"},{"speaker":"Heylands Lowry","startTime":1504.1299999999999,"endTime":1509.56,"body":"creating this? Why am I filling"},{"speaker":"Heylands Lowry","startTime":1504.1299999999999,"endTime":1509.56,"body":"in this form or tool? I don't"},{"speaker":"Heylands Lowry","startTime":1509.59,"endTime":1511.6,"body":"even understand the question I'm"},{"speaker":"Heylands Lowry","startTime":1509.59,"endTime":1511.6,"body":"trying to answer. Right,"},{"speaker":"Aaron Moncur","startTime":1512.1699999999998,"endTime":1517.2099999999998,"body":"yeah, right. We've"},{"speaker":"Aaron Moncur","startTime":1512.1699999999998,"endTime":1517.2099999999998,"body":"talked about a little bit, at"},{"speaker":"Aaron Moncur","startTime":1517.24,"endTime":1521.85,"body":"least superficially lean and six"},{"speaker":"Aaron Moncur","startTime":1517.24,"endTime":1521.85,"body":"sigma, there's also like a DMAIC"},{"speaker":"Aaron Moncur","startTime":1522.4499999999998,"endTime":1524.61,"body":"out there. What, what are the"},{"speaker":"Aaron Moncur","startTime":1522.4499999999998,"endTime":1524.61,"body":"differences between these"},{"speaker":"Aaron Moncur","startTime":1524.6999999999998,"endTime":1526.4699999999998,"body":"things? Are they all"},{"speaker":"Aaron Moncur","startTime":1524.6999999999998,"endTime":1526.4699999999998,"body":"interrelated? Are they used"},{"speaker":"Aaron Moncur","startTime":1526.5,"endTime":1529.32,"body":"together, or are these like"},{"speaker":"Aaron Moncur","startTime":1526.5,"endTime":1529.32,"body":"separate methodologies that"},{"speaker":"Aaron Moncur","startTime":1529.3799999999999,"endTime":1530.6399999999999,"body":"teams can choose to implement?"},{"speaker":"Heylands Lowry","startTime":1532.02,"endTime":1534.6,"body":"Based analogy, I"},{"speaker":"Heylands Lowry","startTime":1532.02,"endTime":1534.6,"body":"can give you practical terms."},{"speaker":"Heylands Lowry","startTime":1535.11,"endTime":1537.9299999999998,"body":"So, putting a house together, I"},{"speaker":"Heylands Lowry","startTime":1535.11,"endTime":1537.9299999999998,"body":"need a plumber, and I need an"},{"speaker":"Heylands Lowry","startTime":1537.9599999999998,"endTime":1541.9099999999999,"body":"electrician. So they're both"},{"speaker":"Heylands Lowry","startTime":1537.9599999999998,"endTime":1541.9099999999999,"body":"integral to making that house"},{"speaker":"Heylands Lowry","startTime":1542.06,"endTime":1549.26,"body":"function properly or together,"},{"speaker":"Heylands Lowry","startTime":1542.06,"endTime":1549.26,"body":"so let's just say lean on the"},{"speaker":"Heylands Lowry","startTime":1549.26,"endTime":1553.73,"body":"surface I'm going to say is"},{"speaker":"Heylands Lowry","startTime":1549.26,"endTime":1553.73,"body":"primarily very cross-functional"},{"speaker":"Heylands Lowry","startTime":1553.82,"endTime":1557.1499999999999,"body":"team based, focused on a"},{"speaker":"Heylands Lowry","startTime":1553.82,"endTime":1557.1499999999999,"body":"process, classically you're"},{"speaker":"Heylands Lowry","startTime":1557.1499999999999,"endTime":1560.4399999999998,"body":"identifying waste and removing"},{"speaker":"Heylands Lowry","startTime":1557.1499999999999,"endTime":1560.4399999999998,"body":"it, another piece that I was"},{"speaker":"Heylands Lowry","startTime":1560.56,"endTime":1564.25,"body":"taught, which I'm a big, big"},{"speaker":"Heylands Lowry","startTime":1560.56,"endTime":1564.25,"body":"advocate for, is principles,"},{"speaker":"Heylands Lowry","startTime":1564.3999999999999,"endTime":1568.54,"body":"right? So, flow, standard work,"},{"speaker":"Heylands Lowry","startTime":1564.3999999999999,"endTime":1568.54,"body":"performance measures, the things"},{"speaker":"Heylands Lowry","startTime":1568.6,"endTime":1571.8999999999999,"body":"that you would expect to see in"},{"speaker":"Heylands Lowry","startTime":1568.6,"endTime":1571.8999999999999,"body":"a lean process, not only taking"},{"speaker":"Heylands Lowry","startTime":1571.99,"endTime":1575.05,"body":"waste out, but putting those in."},{"speaker":"Heylands Lowry","startTime":1571.99,"endTime":1575.05,"body":"On the six sigma side, we're"},{"speaker":"Heylands Lowry","startTime":1575.1399999999999,"endTime":1579.51,"body":"saying, with my process today,"},{"speaker":"Heylands Lowry","startTime":1575.1399999999999,"endTime":1579.51,"body":"as it spits stuff out, how much"},{"speaker":"Heylands Lowry","startTime":1621.4999999999998,"endTime":1625.7599999999998,"body":"variation do I have? Is that"},{"speaker":"Heylands Lowry","startTime":1621.4999999999998,"endTime":1625.7599999999998,"body":"within customer spec, or does it"},{"speaker":"Heylands Lowry","startTime":1625.9399999999998,"endTime":1629.6,"body":"fall outside, or so? Do I have a"},{"speaker":"Heylands Lowry","startTime":1625.9399999999998,"endTime":1629.6,"body":"lot of defect fallout? If I do,"},{"speaker":"Heylands Lowry","startTime":1630.8299999999997,"endTime":1634.3999999999999,"body":"there's ways to squeeze down"},{"speaker":"Heylands Lowry","startTime":1630.8299999999997,"endTime":1634.3999999999999,"body":"that variation and shift the"},{"speaker":"Heylands Lowry","startTime":1634.5799999999997,"endTime":1638.0899999999997,"body":"mean to have the process perform"},{"speaker":"Heylands Lowry","startTime":1634.5799999999997,"endTime":1638.0899999999997,"body":"where you want to. So, variation"},{"speaker":"Heylands Lowry","startTime":1638.4499999999998,"endTime":1642.5799999999997,"body":"reduction, shifting the mean for"},{"speaker":"Heylands Lowry","startTime":1638.4499999999998,"endTime":1642.5799999999997,"body":"six sigma, I call it the country"},{"speaker":"Heylands Lowry","startTime":1642.7299999999998,"endTime":1645.7299999999998,"body":"scoot and squeeze, squeeze it"},{"speaker":"Heylands Lowry","startTime":1642.7299999999998,"endTime":1645.7299999999998,"body":"down and scoot it to where you"},{"speaker":"Heylands Lowry","startTime":1645.7599999999998,"endTime":1649.4499999999998,"body":"want it to be, and lean is"},{"speaker":"Heylands Lowry","startTime":1645.7599999999998,"endTime":1649.4499999999998,"body":"getting the principles in and"},{"speaker":"Heylands Lowry","startTime":1649.5099999999998,"endTime":1650.0799999999997,"body":"the waste out."},{"speaker":"Aaron Moncur","startTime":1650.9199999999998,"endTime":1651.3999999999999,"body":"Okay, so"},{"speaker":"Heylands Lowry","startTime":1651.9399999999998,"endTime":1652.8999999999999,"body":"very"},{"speaker":"Heylands Lowry","startTime":1651.9399999999998,"endTime":1652.8999999999999,"body":"complimentary."},{"speaker":"Aaron Moncur","startTime":1653.8899999999999,"endTime":1656.7099999999998,"body":"Oversimplifying,"},{"speaker":"Aaron Moncur","startTime":1653.8899999999999,"endTime":1656.7099999999998,"body":"lean is getting rid of waste,"},{"speaker":"Aaron Moncur","startTime":1657.1899999999998,"endTime":1662.7899999999997,"body":"and 666 sigma is managing"},{"speaker":"Aaron Moncur","startTime":1657.1899999999998,"endTime":1662.7899999999997,"body":"variability. How about DMAIC?"},{"speaker":"Aaron Moncur","startTime":1663.3299999999997,"endTime":1664.2599999999998,"body":"How does that fit in there?"},{"speaker":"Heylands Lowry","startTime":1665.0699999999997,"endTime":1667.5299999999997,"body":"So that's kind"},{"speaker":"Heylands Lowry","startTime":1665.0699999999997,"endTime":1667.5299999999997,"body":"of the framework that hangs"},{"speaker":"Heylands Lowry","startTime":1667.62,"endTime":1671.0399999999997,"body":"under the Six Sigma. So there's"},{"speaker":"Heylands Lowry","startTime":1667.62,"endTime":1671.0399999999997,"body":"like a phase of defined. So back"},{"speaker":"Heylands Lowry","startTime":1671.1,"endTime":1674.3099999999997,"body":"to the planning piece, right? So"},{"speaker":"Heylands Lowry","startTime":1671.1,"endTime":1674.3099999999997,"body":"in the define phase, I need to"},{"speaker":"Heylands Lowry","startTime":1674.37,"endTime":1677.1299999999999,"body":"know who my key stakeholders"},{"speaker":"Heylands Lowry","startTime":1674.37,"endTime":1677.1299999999999,"body":"are, what's in scope, out of"},{"speaker":"Heylands Lowry","startTime":1677.1899999999998,"endTime":1680.8399999999997,"body":"scope, kind of high level"},{"speaker":"Heylands Lowry","startTime":1677.1899999999998,"endTime":1680.8399999999997,"body":"understanding of objectives and"},{"speaker":"Heylands Lowry","startTime":1680.87,"endTime":1684.4399999999998,"body":"expectations, so define measure"},{"speaker":"Heylands Lowry","startTime":1680.87,"endTime":1684.4399999999998,"body":"what are we currently doing"},{"speaker":"Heylands Lowry","startTime":1688.3399999999997,"endTime":1693.7399999999998,"body":"analysis improving control, so"},{"speaker":"Heylands Lowry","startTime":1688.3399999999997,"endTime":1693.7399999999998,"body":"it's a sequenced approach to the"},{"speaker":"Heylands Lowry","startTime":1693.86,"endTime":1697.4299999999998,"body":"problem solving within it's"},{"speaker":"Heylands Lowry","startTime":1693.86,"endTime":1697.4299999999998,"body":"typically used within six sigma"},{"speaker":"Heylands Lowry","startTime":1697.6699999999998,"endTime":1699.7399999999998,"body":"or a three is also mac to mac,"},{"speaker":"Aaron Moncur","startTime":1700.5199999999998,"endTime":1703.3899999999999,"body":"okay, okay, so"},{"speaker":"Aaron Moncur","startTime":1700.5199999999998,"endTime":1703.3899999999999,"body":"they're all kind of different"},{"speaker":"Aaron Moncur","startTime":1704.0199999999998,"endTime":1705.6399999999999,"body":"puzzle pieces of the same"},{"speaker":"Aaron Moncur","startTime":1704.0199999999998,"endTime":1705.6399999999999,"body":"picture."},{"speaker":"Heylands Lowry","startTime":1709.4499999999998,"endTime":1711.4299999999998,"body":"I would say when"},{"speaker":"Heylands Lowry","startTime":1709.4499999999998,"endTime":1711.4299999999998,"body":"you're starting out, my"},{"speaker":"Heylands Lowry","startTime":1711.5499999999997,"endTime":1715.2099999999998,"body":"recommendation is typically"},{"speaker":"Heylands Lowry","startTime":1711.5499999999997,"endTime":1715.2099999999998,"body":"there's a lot of noise in"},{"speaker":"Heylands Lowry","startTime":1715.36,"endTime":1721.9299999999998,"body":"processes just from things that"},{"speaker":"Heylands Lowry","startTime":1715.36,"endTime":1721.9299999999998,"body":"have crept in over time. As"},{"speaker":"Heylands Lowry","startTime":1722.0499999999997,"endTime":1725.1599999999999,"body":"humans, we like to add, right?"},{"speaker":"Heylands Lowry","startTime":1722.0499999999997,"endTime":1725.1599999999999,"body":"So, when I get a non-conformance"},{"speaker":"Heylands Lowry","startTime":1725.3099999999997,"endTime":1729.2999999999997,"body":"or a capper, it's easier for me"},{"speaker":"Heylands Lowry","startTime":1725.3099999999997,"endTime":1729.2999999999997,"body":"to add something in to double"},{"speaker":"Heylands Lowry","startTime":1729.4499999999998,"endTime":1733.6499999999999,"body":"check or triple check something"},{"speaker":"Heylands Lowry","startTime":1729.4499999999998,"endTime":1733.6499999999999,"body":"rather than identify the root"},{"speaker":"Heylands Lowry","startTime":1733.6799999999998,"endTime":1736.3199999999997,"body":"cause and remove it. So, over"},{"speaker":"Heylands Lowry","startTime":1733.6799999999998,"endTime":1736.3199999999997,"body":"time, things get more and more"},{"speaker":"Heylands Lowry","startTime":1736.3799999999999,"endTime":1739.11,"body":"complicated. So, the lean goes"},{"speaker":"Heylands Lowry","startTime":1736.3799999999999,"endTime":1739.11,"body":"in there and cleans out a lot of"},{"speaker":"Heylands Lowry","startTime":1739.11,"endTime":1742.1,"body":"that noise, and then on the back"},{"speaker":"Heylands Lowry","startTime":1739.11,"endTime":1742.1,"body":"side of that, I would come in"},{"speaker":"Heylands Lowry","startTime":1742.1599999999999,"endTime":1745.6699999999998,"body":"with the six sigma to then say,"},{"speaker":"Heylands Lowry","startTime":1742.1599999999999,"endTime":1745.6699999999998,"body":"without all that huge amount of"},{"speaker":"Heylands Lowry","startTime":1745.85,"endTime":1748.5199999999998,"body":"noise, how much variation do I"},{"speaker":"Heylands Lowry","startTime":1745.85,"endTime":1748.5199999999998,"body":"really have, and do I need to"},{"speaker":"Heylands Lowry","startTime":1748.6699999999998,"endTime":1749.7199999999998,"body":"squeeze it down."},{"speaker":"Aaron Moncur","startTime":1750.6499999999999,"endTime":1752.8999999999999,"body":"That's a great"},{"speaker":"Aaron Moncur","startTime":1750.6499999999999,"endTime":1752.8999999999999,"body":"explanation. I really like the"},{"speaker":"Aaron Moncur","startTime":1752.9899999999998,"endTime":1756.1699999999998,"body":"way that you, you clarified"},{"speaker":"Aaron Moncur","startTime":1752.9899999999998,"endTime":1756.1699999999998,"body":"that. Can you think of a time,"},{"speaker":"Aaron Moncur","startTime":1756.4999999999998,"endTime":1763.3299999999997,"body":"like a specific story, or an"},{"speaker":"Aaron Moncur","startTime":1756.4999999999998,"endTime":1763.3299999999997,"body":"example of a time when you were"},{"speaker":"Aaron Moncur","startTime":1763.4799999999998,"endTime":1767.8299999999997,"body":"able to pull something out using"},{"speaker":"Aaron Moncur","startTime":1763.4799999999998,"endTime":1767.8299999999997,"body":"lean principles as opposed to"},{"speaker":"Aaron Moncur","startTime":1768.1899999999998,"endTime":1769.1799999999998,"body":"adding something back in."},{"speaker":"Heylands Lowry","startTime":1773.1999999999998,"endTime":1775.9599999999998,"body":"Yes, did a lot"},{"speaker":"Heylands Lowry","startTime":1773.1999999999998,"endTime":1775.9599999999998,"body":"of work with the plant in"},{"speaker":"Heylands Lowry","startTime":1776.0799999999997,"endTime":1781.62,"body":"Singapore on hand sewing of"},{"speaker":"Heylands Lowry","startTime":1776.0799999999997,"endTime":1781.62,"body":"valves, so kind of the situation"},{"speaker":"Heylands Lowry","startTime":1781.7399999999998,"endTime":1785.7299999999998,"body":"was trying to scale the business"},{"speaker":"Heylands Lowry","startTime":1781.7399999999998,"endTime":1785.7299999999998,"body":"right, and a lot of what, what"},{"speaker":"Heylands Lowry","startTime":1785.7299999999998,"endTime":1790.8899999999999,"body":"the, the easiest, fastest thing"},{"speaker":"Heylands Lowry","startTime":1785.7299999999998,"endTime":1790.8899999999999,"body":"is copy paste to ramp up for"},{"speaker":"Heylands Lowry","startTime":1790.9199999999998,"endTime":1794.9099999999999,"body":"capacity. A little bit more"},{"speaker":"Heylands Lowry","startTime":1790.9199999999998,"endTime":1794.9099999999999,"body":"workers going in there doing a"},{"speaker":"Heylands Lowry","startTime":1794.9999999999998,"endTime":1798.2099999999998,"body":"re-engineering to say, well, how"},{"speaker":"Heylands Lowry","startTime":1794.9999999999998,"endTime":1798.2099999999998,"body":"much latent capacity is hidden"},{"speaker":"Heylands Lowry","startTime":1798.2999999999997,"endTime":1800.9099999999999,"body":"in there? How much can I, how"},{"speaker":"Heylands Lowry","startTime":1798.2999999999997,"endTime":1800.9099999999999,"body":"much more can I get out of what"},{"speaker":"Heylands Lowry","startTime":1800.9399999999998,"endTime":1804.1699999999998,"body":"I've, what I've already got. So,"},{"speaker":"Heylands Lowry","startTime":1800.9399999999998,"endTime":1804.1699999999998,"body":"we went over, was like two weeks"},{"speaker":"Heylands Lowry","startTime":1804.1999999999998,"endTime":1807.4999999999998,"body":"in Singapore, two weeks back. We"},{"speaker":"Heylands Lowry","startTime":1804.1999999999998,"endTime":1807.4999999999998,"body":"worked on these production lines"},{"speaker":"Heylands Lowry","startTime":1807.7699999999998,"endTime":1814.4299999999998,"body":"that were hand sewing heart"},{"speaker":"Heylands Lowry","startTime":1807.7699999999998,"endTime":1814.4299999999998,"body":"vowels through working with that"},{"speaker":"Heylands Lowry","startTime":1814.5199999999998,"endTime":1819.0799999999997,"body":"team, wonderful folks that were"},{"speaker":"Heylands Lowry","startTime":1814.5199999999998,"endTime":1819.0799999999997,"body":"truly engaged, really understood"},{"speaker":"Heylands Lowry","startTime":1819.1699999999998,"endTime":1822.8199999999997,"body":"their craft, and were able to"},{"speaker":"Heylands Lowry","startTime":1819.1699999999998,"endTime":1822.8199999999997,"body":"create standard work, so they"},{"speaker":"Heylands Lowry","startTime":1822.9399999999998,"endTime":1825.2799999999997,"body":"looked at a beginner and"},{"speaker":"Heylands Lowry","startTime":1822.9399999999998,"endTime":1825.2799999999997,"body":"intermediate and expert,"},{"speaker":"Heylands Lowry","startTime":1825.61,"endTime":1829.0599999999997,"body":"compared those processes and"},{"speaker":"Heylands Lowry","startTime":1825.61,"endTime":1829.0599999999997,"body":"created one called new standard"},{"speaker":"Heylands Lowry","startTime":1829.1499999999999,"endTime":1831.9699999999998,"body":"work. Right, so here's the"},{"speaker":"Heylands Lowry","startTime":1829.1499999999999,"endTime":1831.9699999999998,"body":"sequence of steps that I do"},{"speaker":"Heylands Lowry","startTime":1832.0899999999997,"endTime":1837.85,"body":"them. Description of what the"},{"speaker":"Heylands Lowry","startTime":1832.0899999999997,"endTime":1837.85,"body":"step is at target time, and it's"},{"speaker":"Heylands Lowry","startTime":1837.9099999999999,"endTime":1841.1399999999999,"body":"not to make people robots, it's"},{"speaker":"Heylands Lowry","startTime":1837.9099999999999,"endTime":1841.1399999999999,"body":"to say if this inspection is"},{"speaker":"Heylands Lowry","startTime":1841.1699999999998,"endTime":1843.0899999999997,"body":"supposed to take five minutes,"},{"speaker":"Heylands Lowry","startTime":1841.1699999999998,"endTime":1843.0899999999997,"body":"and you're done in a minute."},{"speaker":"Heylands Lowry","startTime":1843.87,"endTime":1846.2099999999998,"body":"There's a chance you've missed"},{"speaker":"Heylands Lowry","startTime":1843.87,"endTime":1846.2099999999998,"body":"something. Raise a flag, right?"},{"speaker":"Heylands Lowry","startTime":1846.7199999999998,"endTime":1848.9699999999998,"body":"If it's supposed to take five"},{"speaker":"Heylands Lowry","startTime":1846.7199999999998,"endTime":1848.9699999999998,"body":"and I'm struggling at 10, raise"},{"speaker":"Heylands Lowry","startTime":1849.0599999999997,"endTime":1852.2999999999997,"body":"a flag. That's that's the"},{"speaker":"Heylands Lowry","startTime":1849.0599999999997,"endTime":1852.2999999999997,"body":"intention and drive behind it,"},{"speaker":"Heylands Lowry","startTime":1852.36,"endTime":1854.5199999999998,"body":"and calling out if it's"},{"speaker":"Heylands Lowry","startTime":1852.36,"endTime":1854.5199999999998,"body":"critical, critical to quality,"},{"speaker":"Heylands Lowry","startTime":1854.7599999999998,"endTime":1860.1599999999999,"body":"or if there's safety needed. So,"},{"speaker":"Heylands Lowry","startTime":1854.7599999999998,"endTime":1860.1599999999999,"body":"those folks are able to crank"},{"speaker":"Heylands Lowry","startTime":1860.3099999999997,"endTime":1863.6299999999999,"body":"out a 30% productivity"},{"speaker":"Heylands Lowry","startTime":1860.3099999999997,"endTime":1863.6299999999999,"body":"improvement, which is massive."},{"speaker":"Heylands Lowry","startTime":1864.1399999999999,"endTime":1869.2699999999998,"body":"The unexpected plus was they"},{"speaker":"Heylands Lowry","startTime":1864.1399999999999,"endTime":1869.2699999999998,"body":"actually took the yield and"},{"speaker":"Heylands Lowry","startTime":1869.3299999999997,"endTime":1876.4999999999998,"body":"moved it from 91 to 95% yield,"},{"speaker":"Heylands Lowry","startTime":1869.3299999999997,"endTime":1876.4999999999998,"body":"which is amazing, right? Because"},{"speaker":"Heylands Lowry","startTime":1876.4999999999998,"endTime":1879.1699999999998,"body":"when you get on that tail end,"},{"speaker":"Heylands Lowry","startTime":1876.4999999999998,"endTime":1879.1699999999998,"body":"it's really, really hard."},{"speaker":"Aaron Moncur","startTime":1879.7399999999998,"endTime":1880.1299999999999,"body":"Yeah, so"},{"speaker":"Heylands Lowry","startTime":1880.2499999999998,"endTime":1883.1799999999998,"body":"just by. Having"},{"speaker":"Heylands Lowry","startTime":1880.2499999999998,"endTime":1883.1799999999998,"body":"people take out some of that"},{"speaker":"Heylands Lowry","startTime":1883.2699999999998,"endTime":1886.4199999999998,"body":"variability, they also radically"},{"speaker":"Heylands Lowry","startTime":1883.2699999999998,"endTime":1886.4199999999998,"body":"improve the yields."},{"speaker":"Aaron Moncur","startTime":1886.9299999999998,"endTime":1890.1699999999998,"body":"Amazing! Wow,"},{"speaker":"Aaron Moncur","startTime":1886.9299999999998,"endTime":1890.1699999999998,"body":"great experience. How about"},{"speaker":"Aaron Moncur","startTime":1890.1999999999998,"endTime":1894.1899999999998,"body":"leadership? I mean, looking at"},{"speaker":"Aaron Moncur","startTime":1890.1999999999998,"endTime":1894.1899999999998,"body":"the teams you've seen be most"},{"speaker":"Aaron Moncur","startTime":1894.3099999999997,"endTime":1901.5599999999997,"body":"successful with continuous"},{"speaker":"Aaron Moncur","startTime":1894.3099999999997,"endTime":1901.5599999999997,"body":"improvements, what - what has"},{"speaker":"Aaron Moncur","startTime":1901.6499999999999,"endTime":1906.2099999999998,"body":"the leadership done in those"},{"speaker":"Aaron Moncur","startTime":1901.6499999999999,"endTime":1906.2099999999998,"body":"environments that made the team"},{"speaker":"Aaron Moncur","startTime":1906.3899999999999,"endTime":1909.87,"body":"or facilitated success for the"},{"speaker":"Aaron Moncur","startTime":1906.3899999999999,"endTime":1909.87,"body":"teams?"},{"speaker":"Heylands Lowry","startTime":1911.3399999999997,"endTime":1913.4699999999998,"body":"So, I'll give"},{"speaker":"Heylands Lowry","startTime":1911.3399999999997,"endTime":1913.4699999999998,"body":"you that old image, right? Show"},{"speaker":"Heylands Lowry","startTime":1913.5599999999997,"endTime":1917.7599999999998,"body":"me how I measured, and I'll show"},{"speaker":"Heylands Lowry","startTime":1913.5599999999997,"endTime":1917.7599999999998,"body":"you how I behave. That is so, so"},{"speaker":"Heylands Lowry","startTime":1917.9399999999998,"endTime":1922.0699999999997,"body":"true, right? Aka, if it's"},{"speaker":"Heylands Lowry","startTime":1917.9399999999998,"endTime":1922.0699999999997,"body":"important to my boss, it's"},{"speaker":"Heylands Lowry","startTime":1922.1299999999999,"endTime":1925.9699999999998,"body":"important to me. My boss doesn't"},{"speaker":"Heylands Lowry","startTime":1922.1299999999999,"endTime":1925.9699999999998,"body":"care. There's no value in me"},{"speaker":"Heylands Lowry","startTime":1926.0599999999997,"endTime":1932.36,"body":"doing it. So, Kaizen events,"},{"speaker":"Heylands Lowry","startTime":1926.0599999999997,"endTime":1932.36,"body":"right? So, very pointed, short"},{"speaker":"Heylands Lowry","startTime":1932.9599999999998,"endTime":1938.9299999999998,"body":"turnaround type events, having"},{"speaker":"Heylands Lowry","startTime":1932.9599999999998,"endTime":1938.9299999999998,"body":"an executive or the area leader"},{"speaker":"Heylands Lowry","startTime":1939.0199999999998,"endTime":1943.4799999999998,"body":"come in and kick the thing off,"},{"speaker":"Heylands Lowry","startTime":1939.0199999999998,"endTime":1943.4799999999998,"body":"and actually sharing that is a"},{"speaker":"Heylands Lowry","startTime":1943.8399999999997,"endTime":1946.7199999999998,"body":"goal for them, and it is"},{"speaker":"Heylands Lowry","startTime":1943.8399999999997,"endTime":1946.7199999999998,"body":"important, and coming back at"},{"speaker":"Heylands Lowry","startTime":1946.7199999999998,"endTime":1950.7099999999998,"body":"the end of the day every day to"},{"speaker":"Heylands Lowry","startTime":1946.7199999999998,"endTime":1950.7099999999998,"body":"do a wrap-up and supporting when"},{"speaker":"Heylands Lowry","startTime":1950.7399999999998,"endTime":1954.5199999999998,"body":"you need to break down barriers"},{"speaker":"Heylands Lowry","startTime":1950.7399999999998,"endTime":1954.5199999999998,"body":"is game changing, as opposed to"},{"speaker":"Heylands Lowry","startTime":1955.7199999999998,"endTime":1959.86,"body":"we never see anyone just"},{"speaker":"Aaron Moncur","startTime":1960.0699999999997,"endTime":1961.1999999999998,"body":"being involved,"},{"speaker":"Aaron Moncur","startTime":1960.0699999999997,"endTime":1961.1999999999998,"body":"really."},{"speaker":"Heylands Lowry","startTime":1961.5299999999997,"endTime":1963.7799999999997,"body":"Yes, yep. Be"},{"speaker":"Heylands Lowry","startTime":1961.5299999999997,"endTime":1963.7799999999997,"body":"involved, show that you care,"},{"speaker":"Heylands Lowry","startTime":1963.9299999999998,"endTime":1968.7899999999997,"body":"show it's important. A simple"},{"speaker":"Heylands Lowry","startTime":1963.9299999999998,"endTime":1968.7899999999997,"body":"turning up and thank you. An"},{"speaker":"Heylands Lowry","startTime":1968.85,"endTime":1972.2699999999998,"body":"announcement at an all-hands or"},{"speaker":"Heylands Lowry","startTime":1968.85,"endTime":1972.2699999999998,"body":"a department meeting can be"},{"speaker":"Heylands Lowry","startTime":1972.4499999999998,"endTime":1974.85,"body":"game-changing for folks, right?"},{"speaker":"Heylands Lowry","startTime":1972.4499999999998,"endTime":1974.85,"body":"Recognition,"},{"speaker":"Aaron Moncur","startTime":1975.6599999999999,"endTime":1979.9799999999998,"body":"yeah. And, and"},{"speaker":"Aaron Moncur","startTime":1975.6599999999999,"endTime":1979.9799999999998,"body":"really, the people even above"},{"speaker":"Aaron Moncur","startTime":1980.0399999999997,"endTime":1984.5599999999997,"body":"that level of leadership need to"},{"speaker":"Aaron Moncur","startTime":1980.0399999999997,"endTime":1984.5599999999997,"body":"give those leaders time to do"},{"speaker":"Aaron Moncur","startTime":1984.6799999999998,"endTime":1985.9999999999998,"body":"that. Right, I mean,"},{"speaker":"Heylands Lowry","startTime":1986.0899999999997,"endTime":1986.4799999999998,"body":"absolutely,"},{"speaker":"Aaron Moncur","startTime":1987.0499999999997,"endTime":1989.5099999999998,"body":"you can't not give"},{"speaker":"Aaron Moncur","startTime":1987.0499999999997,"endTime":1989.5099999999998,"body":"the leadership enough time to go"},{"speaker":"Aaron Moncur","startTime":1989.6299999999999,"endTime":1992.9299999999998,"body":"in and really truly be involved,"},{"speaker":"Aaron Moncur","startTime":1989.6299999999999,"endTime":1992.9299999999998,"body":"and then get upset when results"},{"speaker":"Aaron Moncur","startTime":1993.0199999999998,"endTime":1994.9999999999998,"body":"aren't what you want in that"},{"speaker":"Aaron Moncur","startTime":1993.0199999999998,"endTime":1994.9999999999998,"body":"particular area."},{"speaker":"Heylands Lowry","startTime":1996.1699999999998,"endTime":2000.5199999999998,"body":"Yep, and the"},{"speaker":"Heylands Lowry","startTime":1996.1699999999998,"endTime":2000.5199999999998,"body":"other adage, do as I say, not as"},{"speaker":"Heylands Lowry","startTime":2000.61,"endTime":2000.7899999999997,"body":"I do."},{"speaker":"Aaron Moncur","startTime":2001.4199999999998,"endTime":2001.4799999999998,"body":"Yeah,"},{"speaker":"Heylands Lowry","startTime":2001.7799999999997,"endTime":2003.87,"body":"so if you're"},{"speaker":"Heylands Lowry","startTime":2001.7799999999997,"endTime":2003.87,"body":"going to impose leader standard"},{"speaker":"Heylands Lowry","startTime":2003.9299999999998,"endTime":2006.7799999999997,"body":"work on folks, you should lead"},{"speaker":"Heylands Lowry","startTime":2003.9299999999998,"endTime":2006.7799999999997,"body":"by example, right? You should be"},{"speaker":"Heylands Lowry","startTime":2006.87,"endTime":2007.2899999999997,"body":"doing it too."},{"speaker":"Aaron Moncur","startTime":2007.9499999999998,"endTime":2010.6799999999998,"body":"Yep. Okay. For,"},{"speaker":"Aaron Moncur","startTime":2007.9499999999998,"endTime":2010.6799999999998,"body":"for younger engineers,"},{"speaker":"Aaron Moncur","startTime":2010.7699999999998,"endTime":2014.5199999999998,"body":"especially, what? Because you've"},{"speaker":"Aaron Moncur","startTime":2010.7699999999998,"endTime":2014.5199999999998,"body":"done a lot of mentoring in your"},{"speaker":"Aaron Moncur","startTime":2014.6399999999999,"endTime":2018.0899999999997,"body":"day and coaching teams, right?"},{"speaker":"Aaron Moncur","startTime":2014.6399999999999,"endTime":2018.0899999999997,"body":"What, what advice would you give"},{"speaker":"Aaron Moncur","startTime":2019.86,"endTime":2023.5699999999997,"body":"in the area of continuous"},{"speaker":"Aaron Moncur","startTime":2019.86,"endTime":2023.5699999999997,"body":"improvement, or or even just"},{"speaker":"Aaron Moncur","startTime":2023.9599999999998,"endTime":2026.7199999999998,"body":"general succeeding as an"},{"speaker":"Aaron Moncur","startTime":2023.9599999999998,"endTime":2026.7199999999998,"body":"engineer, is there have you"},{"speaker":"Aaron Moncur","startTime":2026.8399999999997,"endTime":2030.86,"body":"found there to be like some some"},{"speaker":"Aaron Moncur","startTime":2026.8399999999997,"endTime":2030.86,"body":"common patterns that you've"},{"speaker":"Aaron Moncur","startTime":2031.37,"endTime":2034.0099999999998,"body":"observed, and then you, you, you"},{"speaker":"Aaron Moncur","startTime":2031.37,"endTime":2034.0099999999998,"body":"coach around"},{"speaker":"Heylands Lowry","startTime":2035.2999999999997,"endTime":2037.4899999999998,"body":"such a one"},{"speaker":"Heylands Lowry","startTime":2035.2999999999997,"endTime":2037.4899999999998,"body":"lesson I've learned that I wish"},{"speaker":"Heylands Lowry","startTime":2037.6399999999999,"endTime":2042.7899999999997,"body":"I had of known earlier in life"},{"speaker":"Heylands Lowry","startTime":2037.6399999999999,"endTime":2042.7899999999997,"body":"is take the time to define what"},{"speaker":"Heylands Lowry","startTime":2042.9099999999999,"endTime":2047.5599999999997,"body":"success looks like for you, not"},{"speaker":"Heylands Lowry","startTime":2042.9099999999999,"endTime":2047.5599999999997,"body":"what others think, not what"},{"speaker":"Heylands Lowry","startTime":2048.19,"endTime":2052.75,"body":"right peers think. So, for me,"},{"speaker":"Heylands Lowry","startTime":2048.19,"endTime":2052.75,"body":"early in career, it was, how do"},{"speaker":"Heylands Lowry","startTime":2052.75,"endTime":2056.3199999999997,"body":"I make enough money to survive"},{"speaker":"Heylands Lowry","startTime":2052.75,"endTime":2056.3199999999997,"body":"through, and it's changed over"},{"speaker":"Heylands Lowry","startTime":2056.38,"endTime":2059.89,"body":"time through to today, where"},{"speaker":"Heylands Lowry","startTime":2056.38,"endTime":2059.89,"body":"time with my wife and kids is"},{"speaker":"Heylands Lowry","startTime":2059.98,"endTime":2063.21,"body":"important, right. Absolutely,"},{"speaker":"Heylands Lowry","startTime":2059.98,"endTime":2063.21,"body":"love what I do for work, and"},{"speaker":"Heylands Lowry","startTime":2063.27,"endTime":2067.02,"body":"have the purpose, but I want to"},{"speaker":"Heylands Lowry","startTime":2063.27,"endTime":2067.02,"body":"balance that. Having that"},{"speaker":"Heylands Lowry","startTime":2067.11,"endTime":2070.38,"body":"guiding goalpost out there for"},{"speaker":"Heylands Lowry","startTime":2067.11,"endTime":2070.38,"body":"you, I think is game changing,"},{"speaker":"Heylands Lowry","startTime":2070.44,"endTime":2072.69,"body":"right? Because you know what"},{"speaker":"Heylands Lowry","startTime":2070.44,"endTime":2072.69,"body":"you're driving for, right? Set"},{"speaker":"Heylands Lowry","startTime":2072.75,"endTime":2075.81,"body":"that target. So, define what"},{"speaker":"Heylands Lowry","startTime":2072.75,"endTime":2075.81,"body":"success looks like for yourself."},{"speaker":"Heylands Lowry","startTime":2076.62,"endTime":2080.49,"body":"Another one I'll say is honesty"},{"speaker":"Heylands Lowry","startTime":2076.62,"endTime":2080.49,"body":"and integrity. Be true to"},{"speaker":"Heylands Lowry","startTime":2080.58,"endTime":2086.48,"body":"yourself. Show up as you are in"},{"speaker":"Heylands Lowry","startTime":2080.58,"endTime":2086.48,"body":"your complete self, right, and"},{"speaker":"Heylands Lowry","startTime":2086.54,"endTime":2089.48,"body":"it will be enough, and if it's"},{"speaker":"Heylands Lowry","startTime":2086.54,"endTime":2089.48,"body":"not, you're probably in the"},{"speaker":"Heylands Lowry","startTime":2089.6,"endTime":2092.48,"body":"wrong place. This is another one"},{"speaker":"Heylands Lowry","startTime":2089.6,"endTime":2092.48,"body":"I put on the tape"},{"speaker":"Aaron Moncur","startTime":2093.89,"endTime":2095.48,"body":"that could be hard"},{"speaker":"Aaron Moncur","startTime":2093.89,"endTime":2095.48,"body":"to hear, that you're in the"},{"speaker":"Aaron Moncur","startTime":2095.6,"endTime":2098.24,"body":"wrong place, right? Especially"},{"speaker":"Aaron Moncur","startTime":2095.6,"endTime":2098.24,"body":"after investing so much time,"},{"speaker":"Aaron Moncur","startTime":2098.2999999999997,"endTime":2100.94,"body":"maybe you went to school for"},{"speaker":"Aaron Moncur","startTime":2098.2999999999997,"endTime":2100.94,"body":"that particular profession."},{"speaker":"Aaron Moncur","startTime":2101.36,"endTime":2101.42,"body":"Yeah,"},{"speaker":"Heylands Lowry","startTime":2102.229,"endTime":2105.0389999999998,"body":"yeah, so not"},{"speaker":"Heylands Lowry","startTime":2102.229,"endTime":2105.0389999999998,"body":"saying it might be you're"},{"speaker":"Heylands Lowry","startTime":2105.0989999999997,"endTime":2107.589,"body":"working for the wrong company,"},{"speaker":"Heylands Lowry","startTime":2105.0989999999997,"endTime":2107.589,"body":"not, not necessarily the career"},{"speaker":"Heylands Lowry","startTime":2107.799,"endTime":2111.129,"body":"choice could have been wrong, it"},{"speaker":"Heylands Lowry","startTime":2107.799,"endTime":2111.129,"body":"just may not be a match, right,"},{"speaker":"Aaron Moncur","startTime":2111.64,"endTime":2112.36,"body":"yeah, right,"},{"speaker":"Heylands Lowry","startTime":2112.69,"endTime":2112.75,"body":"yeah,"},{"speaker":"Aaron Moncur","startTime":2113.92,"endTime":2118.2999999999997,"body":"all right, well,"},{"speaker":"Aaron Moncur","startTime":2113.92,"endTime":2118.2999999999997,"body":"hey, Linds, what, what's"},{"speaker":"Aaron Moncur","startTime":2118.2999999999997,"endTime":2122.7,"body":"something that you're working on"},{"speaker":"Aaron Moncur","startTime":2118.2999999999997,"endTime":2122.7,"body":"right now, maybe it's a skill"},{"speaker":"Aaron Moncur","startTime":2122.88,"endTime":2126.12,"body":"that you're trying to develop,"},{"speaker":"Aaron Moncur","startTime":2122.88,"endTime":2126.12,"body":"or or maybe it's a technology"},{"speaker":"Aaron Moncur","startTime":2126.24,"endTime":2130.14,"body":"you want to learn more about"},{"speaker":"Aaron Moncur","startTime":2126.24,"endTime":2130.14,"body":"that perhaps someone in our"},{"speaker":"Aaron Moncur","startTime":2130.41,"endTime":2132.9599999999996,"body":"audience right now might be able"},{"speaker":"Aaron Moncur","startTime":2130.41,"endTime":2132.9599999999996,"body":"to help you with. You know,"},{"speaker":"Aaron Moncur","startTime":2133.0499999999997,"endTime":2137.04,"body":"we're really trying to encourage"},{"speaker":"Aaron Moncur","startTime":2133.0499999999997,"endTime":2137.04,"body":"community with the podcast and"},{"speaker":"Aaron Moncur","startTime":2137.0699999999997,"endTime":2139.29,"body":"all the other things we do."},{"speaker":"Aaron Moncur","startTime":2137.0699999999997,"endTime":2139.29,"body":"We've got our PDX event, we've"},{"speaker":"Aaron Moncur","startTime":2139.3799999999997,"endTime":2141.77,"body":"got our webinars, we've got some"},{"speaker":"Aaron Moncur","startTime":2139.3799999999997,"endTime":2141.77,"body":"local hardware meetups, we've"},{"speaker":"Aaron Moncur","startTime":2141.7999999999997,"endTime":2143.93,"body":"got a newsletter, we've got the"},{"speaker":"Aaron Moncur","startTime":2141.7999999999997,"endTime":2143.93,"body":"Wave dot engineer, all these"},{"speaker":"Aaron Moncur","startTime":2143.99,"endTime":2149.5099999999998,"body":"different community things, and"},{"speaker":"Aaron Moncur","startTime":2143.99,"endTime":2149.5099999999998,"body":"I would love to find ways just"},{"speaker":"Aaron Moncur","startTime":2149.54,"endTime":2153.29,"body":"to connect people, you know,"},{"speaker":"Aaron Moncur","startTime":2149.54,"endTime":2153.29,"body":"more more often, and and have"},{"speaker":"Aaron Moncur","startTime":2153.35,"endTime":2155.81,"body":"different people from the"},{"speaker":"Aaron Moncur","startTime":2153.35,"endTime":2155.81,"body":"community find ways to help each"},{"speaker":"Aaron Moncur","startTime":2155.8999999999996,"endTime":2160.0099999999998,"body":"other. So, what's what's one way"},{"speaker":"Aaron Moncur","startTime":2155.8999999999996,"endTime":2160.0099999999998,"body":"that our community could help"},{"speaker":"Aaron Moncur","startTime":2160.1299999999997,"endTime":2163.33,"body":"you, and hopefully someone out"},{"speaker":"Aaron Moncur","startTime":2160.1299999999997,"endTime":2163.33,"body":"there hears this and then gets"},{"speaker":"Aaron Moncur","startTime":2163.3599999999997,"endTime":2163.8999999999996,"body":"in touch with you,"},{"speaker":"Heylands Lowry","startTime":2166.3889999999997,"endTime":2168.729,"body":"so I'd love to"},{"speaker":"Heylands Lowry","startTime":2166.3889999999997,"endTime":2168.729,"body":"hear different approaches in"},{"speaker":"Heylands Lowry","startTime":2168.819,"endTime":2171.939,"body":"terms of influence, right? So"},{"speaker":"Heylands Lowry","startTime":2168.819,"endTime":2171.939,"body":"it's one of those critical"},{"speaker":"Heylands Lowry","startTime":2172.1189999999997,"endTime":2176.1989999999996,"body":"skills when you're trying to"},{"speaker":"Heylands Lowry","startTime":2172.1189999999997,"endTime":2176.1989999999996,"body":"either invoke change or bring"},{"speaker":"Heylands Lowry","startTime":2176.319,"endTime":2179.859,"body":"people along on the journey with"},{"speaker":"Heylands Lowry","startTime":2176.319,"endTime":2179.859,"body":"you. So, what is effective"},{"speaker":"Heylands Lowry","startTime":2179.979,"endTime":2183.3289999999997,"body":"approaches that people. People"},{"speaker":"Heylands Lowry","startTime":2179.979,"endTime":2183.3289999999997,"body":"have, in terms of influencing"},{"speaker":"Heylands Lowry","startTime":2183.419,"endTime":2187.049,"body":"different teams. I'd love to"},{"speaker":"Heylands Lowry","startTime":2183.419,"endTime":2187.049,"body":"hear different topics, different"},{"speaker":"Heylands Lowry","startTime":2187.0789999999997,"endTime":2188.0989999999997,"body":"ways. Yeah, yeah,"},{"speaker":"Aaron Moncur","startTime":2188.3399999999997,"endTime":2190.95,"body":"man, I could see"},{"speaker":"Aaron Moncur","startTime":2188.3399999999997,"endTime":2190.95,"body":"an entire podcast about that."},{"speaker":"Aaron Moncur","startTime":2190.98,"endTime":2193.2,"body":"That would be a really"},{"speaker":"Aaron Moncur","startTime":2190.98,"endTime":2193.2,"body":"interesting topic to dive into."},{"speaker":"Aaron Moncur","startTime":2193.62,"endTime":2197.7599999999998,"body":"Okay, great. All of you heard"},{"speaker":"Aaron Moncur","startTime":2193.62,"endTime":2197.7599999999998,"body":"that. If you have resources or"},{"speaker":"Aaron Moncur","startTime":2197.9399999999996,"endTime":2203.1499999999996,"body":"particular expertise in the area"},{"speaker":"Aaron Moncur","startTime":2197.9399999999996,"endTime":2203.1499999999996,"body":"of influence, then please reach"},{"speaker":"Aaron Moncur","startTime":2203.2999999999997,"endTime":2208.25,"body":"out to Heylens. I'll throw one"},{"speaker":"Aaron Moncur","startTime":2203.2999999999997,"endTime":2208.25,"body":"idea out there. You, you may"},{"speaker":"Aaron Moncur","startTime":2208.2799999999997,"endTime":2211.3399999999997,"body":"have read this book already,"},{"speaker":"Aaron Moncur","startTime":2208.2799999999997,"endTime":2211.3399999999997,"body":"Robert Cialdini's Influence: The"},{"speaker":"Aaron Moncur","startTime":2211.43,"endTime":2212.6299999999997,"body":"Psychology of Persuasion."},{"speaker":"Heylands Lowry","startTime":2214.459,"endTime":2215.0589999999997,"body":"No, but I will."},{"speaker":"Aaron Moncur","startTime":2215.9889999999996,"endTime":2218.479,"body":"It's fantastic."},{"speaker":"Aaron Moncur","startTime":2215.9889999999996,"endTime":2218.479,"body":"Yeah, if you're trying to learn"},{"speaker":"Aaron Moncur","startTime":2218.5389999999998,"endTime":2221.6189999999997,"body":"about influence and persuasion,"},{"speaker":"Aaron Moncur","startTime":2218.5389999999998,"endTime":2221.6189999999997,"body":"ethical influence and"},{"speaker":"Aaron Moncur","startTime":2221.649,"endTime":2225.009,"body":"persuasion. He goes to great"},{"speaker":"Aaron Moncur","startTime":2221.649,"endTime":2225.009,"body":"lengths to emphasize that is a"},{"speaker":"Aaron Moncur","startTime":2225.189,"endTime":2229.029,"body":"great, great book. Influence the"},{"speaker":"Aaron Moncur","startTime":2225.189,"endTime":2229.029,"body":"psychology of persuasion. Yeah,"},{"speaker":"Aaron Moncur","startTime":2230.1389999999997,"endTime":2233.1989999999996,"body":"all right. Well, for everyone"},{"speaker":"Aaron Moncur","startTime":2230.1389999999997,"endTime":2233.1989999999996,"body":"out there, else out there who"},{"speaker":"Aaron Moncur","startTime":2233.439,"endTime":2236.439,"body":"might have something to add to"},{"speaker":"Aaron Moncur","startTime":2233.439,"endTime":2236.439,"body":"that particular topic, Haley's,"},{"speaker":"Aaron Moncur","startTime":2236.6789999999996,"endTime":2239.1389999999997,"body":"how can how can people get in"},{"speaker":"Aaron Moncur","startTime":2236.6789999999996,"endTime":2239.1389999999997,"body":"touch with you?"},{"speaker":"Heylands Lowry","startTime":2240.35,"endTime":2243.0499999999997,"body":"And from the"},{"speaker":"Heylands Lowry","startTime":2240.35,"endTime":2243.0499999999997,"body":"easiest way, LinkedIn, so first"},{"speaker":"Heylands Lowry","startTime":2243.0499999999997,"endTime":2249.47,"body":"names, H E Y L A N D S. There's"},{"speaker":"Heylands Lowry","startTime":2243.0499999999997,"endTime":2249.47,"body":"not many of us, as I think"},{"speaker":"Heylands Lowry","startTime":2249.47,"endTime":2253.1299999999997,"body":"there's only one. So, Heylands"},{"speaker":"Heylands Lowry","startTime":2249.47,"endTime":2253.1299999999997,"body":"Lowry, and then if you can drop"},{"speaker":"Heylands Lowry","startTime":2253.1299999999997,"endTime":2256.0699999999997,"body":"me a note, just preface it with"},{"speaker":"Heylands Lowry","startTime":2253.1299999999997,"endTime":2256.0699999999997,"body":"pipeline, so I know where it's"},{"speaker":"Heylands Lowry","startTime":2256.0699999999997,"endTime":2257.48,"body":"coming from, right?"},{"speaker":"Aaron Moncur","startTime":2257.58,"endTime":2258.5099999999998,"body":"Perfect, awesome."},{"speaker":"Heylands Lowry","startTime":2258.6899999999996,"endTime":2258.75,"body":"Yeah,"},{"speaker":"Aaron Moncur","startTime":2258.9599999999996,"endTime":2261.1499999999996,"body":"all right."},{"speaker":"Aaron Moncur","startTime":2258.9599999999996,"endTime":2261.1499999999996,"body":"Anything else that we haven't"},{"speaker":"Aaron Moncur","startTime":2261.1499999999996,"endTime":2263.43,"body":"touched on Heylands that you"},{"speaker":"Aaron Moncur","startTime":2261.1499999999996,"endTime":2263.43,"body":"think would be interesting or"},{"speaker":"Aaron Moncur","startTime":2263.43,"endTime":2267.39,"body":"useful to bring up before we"},{"speaker":"Aaron Moncur","startTime":2263.43,"endTime":2267.39,"body":"sign off here,"},{"speaker":"Heylands Lowry","startTime":2267.39,"endTime":2270.2099999999996,"body":"just a just a"},{"speaker":"Heylands Lowry","startTime":2267.39,"endTime":2270.2099999999996,"body":"little call to action or shout"},{"speaker":"Heylands Lowry","startTime":2270.2099999999996,"endTime":2274.4399999999996,"body":"out. There's many different"},{"speaker":"Heylands Lowry","startTime":2270.2099999999996,"endTime":2274.4399999999996,"body":"approaches to CI, right, and a"},{"speaker":"Heylands Lowry","startTime":2274.4399999999996,"endTime":2282.225,"body":"part of the underlying thing. I"},{"speaker":"Heylands Lowry","startTime":2274.4399999999996,"endTime":2282.225,"body":"think it's a very positive skill"},{"speaker":"Heylands Lowry","startTime":2282.225,"endTime":2285.075,"body":"set to have for engineers, for"},{"speaker":"Heylands Lowry","startTime":2282.225,"endTime":2285.075,"body":"everything you do, right. It's a"},{"speaker":"Heylands Lowry","startTime":2285.075,"endTime":2289.365,"body":"great add-on skill set. There's"},{"speaker":"Heylands Lowry","startTime":2285.075,"endTime":2289.365,"body":"many different approaches. Be"},{"speaker":"Heylands Lowry","startTime":2289.365,"endTime":2293.4449999999997,"body":"open, seek to understand. Right,"},{"speaker":"Heylands Lowry","startTime":2289.365,"endTime":2293.4449999999997,"body":"what I do now is different than"},{"speaker":"Heylands Lowry","startTime":2293.4449999999997,"endTime":2296.475,"body":"what I did 12 months ago, and I"},{"speaker":"Heylands Lowry","startTime":2293.4449999999997,"endTime":2296.475,"body":"hope that 12 months from now"},{"speaker":"Heylands Lowry","startTime":2296.475,"endTime":2299.745,"body":"I'll have learned new stuff and"},{"speaker":"Heylands Lowry","startTime":2296.475,"endTime":2299.745,"body":"do it differently again. You"},{"speaker":"Heylands Lowry","startTime":2299.745,"endTime":2303.4649999999997,"body":"learn through mistakes and"},{"speaker":"Heylands Lowry","startTime":2299.745,"endTime":2303.4649999999997,"body":"seeing other people's best"},{"speaker":"Heylands Lowry","startTime":2303.4649999999997,"endTime":2307.35,"body":"practices don't get stuck right,"},{"speaker":"Heylands Lowry","startTime":2303.4649999999997,"endTime":2307.35,"body":"share it forward. So, if you've"},{"speaker":"Heylands Lowry","startTime":2307.35,"endTime":2310.62,"body":"had a bad, bad experience, don't"},{"speaker":"Heylands Lowry","startTime":2307.35,"endTime":2310.62,"body":"let that be your guy, your guide"},{"speaker":"Heylands Lowry","startTime":2310.62,"endTime":2313.41,"body":"to moving forward with"},{"speaker":"Heylands Lowry","startTime":2310.62,"endTime":2313.41,"body":"continuous improvement."},{"speaker":"Aaron Moncur","startTime":2313.41,"endTime":2316.89,"body":"Wonderful sage"},{"speaker":"Aaron Moncur","startTime":2313.41,"endTime":2316.89,"body":"advice, Heylands. Thank you so"},{"speaker":"Aaron Moncur","startTime":2316.89,"endTime":2319.68,"body":"much for being with us today on"},{"speaker":"Aaron Moncur","startTime":2316.89,"endTime":2319.68,"body":"the podcast, sharing all of your"},{"speaker":"Aaron Moncur","startTime":2319.68,"endTime":2322.7999999999997,"body":"wisdom and your experience. We"},{"speaker":"Aaron Moncur","startTime":2319.68,"endTime":2322.7999999999997,"body":"really, really appreciate it,"},{"speaker":"Aaron Moncur","startTime":2322.7999999999997,"endTime":2326.6099999999997,"body":"and we wish you the absolute"},{"speaker":"Aaron Moncur","startTime":2322.7999999999997,"endTime":2326.6099999999997,"body":"best moving forward."},{"speaker":"Heylands Lowry","startTime":2326.6899999999996,"endTime":2326.9599999999996,"body":"Thank you."},{"speaker":"Aaron Moncur","startTime":2329.6499999999996,"endTime":2333.16,"body":"I'm Aaron Moncur,"},{"speaker":"Aaron Moncur","startTime":2329.6499999999996,"endTime":2333.16,"body":"founder of Pipeline Design and"},{"speaker":"Aaron Moncur","startTime":2333.16,"endTime":2336.0099999999998,"body":"Engineering. If you liked what"},{"speaker":"Aaron Moncur","startTime":2333.16,"endTime":2336.0099999999998,"body":"you heard today, please share"},{"speaker":"Aaron Moncur","startTime":2336.0099999999998,"endTime":2339.43,"body":"the episode to learn how your"},{"speaker":"Aaron Moncur","startTime":2336.0099999999998,"endTime":2339.43,"body":"team can leverage our team's"},{"speaker":"Aaron Moncur","startTime":2339.43,"endTime":2343.06,"body":"expertise developing advanced"},{"speaker":"Aaron Moncur","startTime":2339.43,"endTime":2343.06,"body":"manufacturing processes,"},{"speaker":"Aaron Moncur","startTime":2343.06,"endTime":2346.75,"body":"automated machines, and custom"},{"speaker":"Aaron Moncur","startTime":2343.06,"endTime":2346.75,"body":"fixtures complemented with"},{"speaker":"Aaron Moncur","startTime":2346.75,"endTime":2353.1549999999997,"body":"product design and R\u0026D services."},{"speaker":"Aaron Moncur","startTime":2346.75,"endTime":2353.1549999999997,"body":"Visit us at Team pipeline.us to"},{"speaker":"Aaron Moncur","startTime":2353.1549999999997,"endTime":2357.7149999999997,"body":"join a vibrant community of"},{"speaker":"Aaron Moncur","startTime":2353.1549999999997,"endTime":2357.7149999999997,"body":"engineers online. Visit The Wave"},{"speaker":"Aaron Moncur","startTime":2357.7149999999997,"endTime":2365.9649999999997,"body":"dot engineer. Thank you for"},{"speaker":"Aaron Moncur","startTime":2357.7149999999997,"endTime":2365.9649999999997,"body":"listening."},{"speaker":"Aaron Moncur","startTime":2365.9649999999997,"endTime":2371.3349999999996,"body":"Being An Engineer has more than"},{"speaker":"Aaron Moncur","startTime":2365.9649999999997,"endTime":2371.3349999999996,"body":"300 episodes, and you don't have"},{"speaker":"Aaron Moncur","startTime":2371.3349999999996,"endTime":2374.725,"body":"to listen to them in order. If"},{"speaker":"Aaron Moncur","startTime":2371.3349999999996,"endTime":2374.725,"body":"you're dealing with a specific"},{"speaker":"Aaron Moncur","startTime":2374.77,"endTime":2377.9199999999996,"body":"challenge right now, there's a"},{"speaker":"Aaron Moncur","startTime":2374.77,"endTime":2377.9199999999996,"body":"good chance we've already"},{"speaker":"Aaron Moncur","startTime":2377.9199999999996,"endTime":2381.1,"body":"interviewed an engineer who's"},{"speaker":"Aaron Moncur","startTime":2377.9199999999996,"endTime":2381.1,"body":"been through it. You can jump"},{"speaker":"Aaron Moncur","startTime":2381.1,"endTime":2384.73,"body":"around, search by topic, and"},{"speaker":"Aaron Moncur","startTime":2381.1,"endTime":2384.73,"body":"listen to what's most relevant"},{"speaker":"Aaron Moncur","startTime":2384.73,"endTime":2387.16,"body":"to you. See you on the next"},{"speaker":"Aaron Moncur","startTime":2384.73,"endTime":2387.16,"body":"episode."}]}