Real-World Experience: Managing the Overdraft Program

In this podcast, Ashley Yocum with PBK Bank shares a real-world perspective of what it is like to successfully manage their overdraft program. Prior to implementing the JMFA Overdraft Privilege® program, the bank utilized an Adhoc program. While offering a compliant overdraft service that delivers value to customers was their top priority, they gained more streamlined processes for greater efficiencies and best practices for managing overdraft income. Ashley also provides a quick overview of the time it takes to manage the program, including the reports used on a daily and monthly basis. You’ll also hear about the other tools and resources the bank relies on for creating a positive impact with the service.

Episode Highlights

• 0:20 – Introductions
• 0:50 – Common questions about managing the program
• 1:16 – Processes prior to implementing JMFA program
• 1:50 – Initial concerns before implementation 
• 2:41 – Overview of daily and monthly processes
• 3:45 – Key reports that help with managing the program
• 4:30 – Additional tools and resources 
• 5:32 – Training opportunities and experience working with the consulting team to achieve success
• 7:06 – Program impact for the bank, customer and fulfilling their mission
• 8:47 – Closing remarks