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CUES Podcast


Welcome to the CUES Podcast! Credit Union Executives Society supports this interview-format show that features credit union industry leaders and cross-industry experts discussing their perspectives on credit union topics and trends relevant to you. The show is hosted by James Lenz, CUES Professional Development Manager, and Lisa Hochgraf, CUES Senior Editor. We explore topics like leadership, strategy, organizational culture, member experience, marketing, mentoring, innovation, governance, cybersecurity, and more. Check out our rich content website at In addition to this podcast directory, you can connect listen to the show at Not a CUES member? Learn more and sign up at

Recent Episodes

CUES 103: Both New and Experienced Leaders Must Be Facilitators, Not Fixers—An Interview With Laurie MaddalenaOctober 21, 2020 Episode artwork CUES 102: First-Ever CUES Emerging Leader Helps Reduce Linguistic Barriers to Support Hispanic Members—An Interview With Lindsey WalkerOctober 08, 2020 Episode artwork CUES 101: How Can You Meet Members’ Needs With Your Data ‘Power Drill’?—An Interview With Patrick DonohueSeptember 24, 2020 Episode artwork CUES 100: Can Credit Unions Reopen 100% by Thanksgiving? How Can CUs Reach Young Consumers? What Is the Future of CUs 25 Years Out? —Listeners’ Questions Answered on This Milestone ShowSeptember 10, 2020 Episode artwork CUES 99: Critical Leadership Skills Like Trust & Empathy Are More Difficult to Realize Because of COVID-19, An Interview With Sean MartinAugust 31, 2020 Episode artwork CUES 98: How to Rebalance Branches Now That the Pandemic Has Accelerated Digital Use—an Interview with Kevin BlairAugust 25, 2020 Episode artwork CUES Podcast Episode 97:  The Value of the Cloud From COVID-19 to Information Capture—An Interview With Steve ComerAugust 20, 2020 Episode artwork CUES Podcast 96: Why You Should Develop Your Board Liaison as a Professional Governance Resource—an Interview With Julia Patrick and Michael Daigneault, CCDJuly 30, 2020 Episode artwork CUES Podcast 95: Move Out of the ‘Circle of Chaos’ to Your Next Great Digital-First Marketing Opportunity—an Interview With James Robert LayJuly 21, 2020 Episode artwork CUES Podcast 94: Setting Strategy and Planning for Growth Even in Tough Times—An Interview With Sarah SzilagyiJune 15, 2020 Episode artwork CUES Podcast 93: Step Up to Opportunity and Avoid Sabotaging Your Career—An Interview With Connie MillerJune 05, 2020 Episode artwork CUES Podcast 92: What Credit Unions Need to Know About the New SECURE Act’s Impact on Retirement Plans—An Interview With Sharon SeversonJune 03, 2020 Episode artwork CUES Podcast 91: The Role Of Marketing During the Crisis and Beyond—an Interview With Amy HerbigMay 15, 2020 Episode artwork CUES Podcast 90: Safety and Service Foremost in F&A FCU’s Proactive Pandemic Response—An Interview With Tim GreenApril 14, 2020 Episode artwork CUES Podcast 89: The Many Benefits of Using Charitable Donation Accounts to Support ‘Cause Marketing’—An Interview With Bruce Bauer and Nick ColemanApril 07, 2020 Episode artwork CUES 88: Why A Member Centric Culture Is Your Key Brand Differentiator, An Interview With Jeff Hassemer and Carrie Stapp March 27, 2020 Episode artwork CUES 87: MSU FCU's a Great Workplace for Women Because It's a Great Workplace for Everyone—An Interview With April ClobesMarch 10, 2020 Episode artwork CUES 86: Leadership Development Front and Center in New CUES Emerge Program—An Interview With Tim McAlpineFebruary 25, 2020 Episode artwork CUES 85: State of Credit Union Governance 2020—An Interview With Michael Daigneault, CCD, and Matt FullbrookFebruary 07, 2020 Episode artwork CUES 84: Investing for Success With Benefits Pre-Funding, Charitable Donation Accounts and 457(f) Plans—An Interview With Bruce Bauer, Matthew Peron and Russell MartinDecember 30, 2019 Episode artwork CUES Podcast 83: How Leaders Can Foster Creativity—an Interview With Beta Mannix, Ph.D.November 11, 2019 Episode artwork CUES Podcast 82: Direct Mail Success Tips for 2020 and Beyond—an Interview With Robert Dudacek and Michael BrooksOctober 28, 2019 Episode artwork CUES Podcast 81: The Value of Having ‘Motivation Conversations’ With Employees and Yourself—an Interview With Susan FowlerOctober 16, 2019 Episode artwork CUES Podcast 80: Tips for Comparing Plans ‘Apples-to-Apples’ and Other Truths About Executive Benefits—an Interview With Ramsay EllisSeptember 26, 2019 Episode artwork CUES Podcast 79: Credit Unions of All Sizes Can Succeed with Cybersecurity—an Interview with Ray Murphy, CRISCSeptember 19, 2019 Episode artwork