CUES 17: Improving Member Experience, an Interview with Butch Leonardson Artwork

CUES Podcast

Welcome to the CUES Podcast! Credit Union Executives Society supports this interview-format show that features credit union industry leaders and cross-industry experts discussing their perspectives on credit union topics and trends relevant to you. We explore topics like leadership, strategy, organizational culture, member experience, marketing, mentoring, innovation, governance, cybersecurity and more. Check out our rich content website at www.cumanagement.com. In addition to this podcast directory, you can connect listen to the show at www.cumanagement.com/podcasts. Not a CUES member? Learn more and sign up at https://www.cues.org/membership.

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CUES Podcast

CUES 17: Improving Member Experience, an Interview with Butch Leonardson

February 28, 2017 • CUES

0:00 | 9:56

In this episode, we will learn how to improve member experience through the development of an innovation pipeline, learn how to implement it throughout your entire organization and identify your organizations’ pain points. Leonardson is a recognized information technology leader and heads Cornerstone Advisors Inc.