013 - Reference Checks - 9 questions to ask | what you can and cannot do - or ask | NZ law

Reference (and background) checking - why you absolutely must see it as an investment rather than a cost

•  why you should do it – even when you think you can’t spare the time, 
• what questions to ask, 
• what answers might raise some red flags, 
• what to do with those red flags, and
• what you can and cannot do in relation to reference checking and NZ law

In Godzone Aotearoa New Zealand there are some things you absolutely cannot do in relation to reference checking potential new recruits and things you absolutely must do.   

Reference checking is protected and/or governed by three different Acts of Parliament:

• the Employment Relations Act 2000,
• the Human Rights Act 1993, and
• the Privacy Act 2020 

 We’ll take an in depth look at the 9 reference check questions I always ask every referee so you can understand what types of answers or responses raise red flags and then how to handle those.  

You'll understand why I ask the questions I do and how to accuracy-check some of the answers you might be given from referees.   

You'll also understand why a ‘no’ to the question “would you hire this person again” might not be the deal breaker you expect it would be.

We’ll also quickly look at some reference checking that’s fallen foul of the law and ended up in court.

Choosing Referees:

1. Immediate / Direct-report manager
2. Choose wisely
3. Let your referees know what you're doing / what you're up to 
4. Ask them first
5. Mutual trust

Case Studies:

1. an inaccurate reference
2. supposed breach of privacy
3. lying on job application

Summary:

1. background & reference checking is essential
2. choose referees wisely
3. respect & protect people's privacy
4. ask for only what you need & nothing else
5. ask the right questions 
6. reference check every new hire - regardless of the job / position / duration
7. reputations at stake
8. outsource if necessary

VetStaff
leading veterinary sector recruitment in New Zealand | veterinarians | locums | nurses

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

Struggling to get results from your job advertisements?
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Chapters

• 1:06 Three different Acts of Parliament cover reference checking in New Zealand
• 4:34 reputations are at stake - yours and your clinics
• 5:12 reference checking - Julie digs her heels in
• 13:03 1# - dates / period applicant worked for you?
• 13:49 #2 - would you hire this candidate again?
• 15:05 #3 - reason to doubt integrity, honesty, professionalism, skills?
• 15:35 #4 - lateness / absenteeism?
• 16:10 #5 - best type of management responsiveness
• 16:46 Q6 - why did they leave?
• 17:07 #7 - responsibilities?
• 18:02 #8 - proactive or placeholder employee?
• 19:01 Q9 - who else to speak with about candidate?
• 20:36 Privacy Act 1993
• 22:43 Principle 6 - Privacy Act
• 23:02 Section 29(1)(b) - evaluative material
• 26:45 Criminal record checks
• 28:47 Immigration Status checks
• 30:34 Choosing referees
• 31:00 #1 - immediate / direct reports
• 31:29 #2 - choose referees wisely
• 32:09 #3 - keep your referees in the loop
• 32:45 #4 - ask permission
• 33:25 #5 - mutual trust
• 34:40 Case Study #1 - negligence for inaccurate reference
• 36:03 Case Study #2 - Privacy breach (or not)
• 37:12 Case Study #3 - starting work before criminal record checks undertaken => false information
• 39:52 oursource rather than skip
• 41:50 summary of all points raised in today's show