The CX Chat
A weekly podcast on all things Customer Experience (CX). During the podcast series, we'll be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. We'll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.
The CX Chat
CX eBook
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In this CX eBook, we explore what customer experience means and why now it’s more important than ever. We answer the key questions which can help to create a winning customer experience strategy.
The topics covered:
- Introduction: Why Customer Experience is more important than ever
- What is Customer Experience (CX)?
- Why CX is core to business success
- Case Study: BGL Group
- What makes a great Customer Experience?
- Case Study: HomeServe
- Building the right CX strategy
- Case Study: loveholidays
- Create a Brilliant Customer Experience
- Sabio CX Insights – 5 key drivers for CX acceleration
- Sabio – your Customer Experience Partner