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The CX Chat
A weekly podcast on all things Customer Experience (CX). During the podcast series, we'll be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. We'll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.
Podcasting since 2020 • 22 episodes
The CX Chat
Latest Episodes
CX eBook
In this CX eBook, we explore what customer experience means and why now it’s more important than ever. We answer the key questions which can help to create a winning customer experience strategy. The topics covered:- Introductio...
June 30, 2021
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41:13
S2. EP10 - A paradigm shift is on the horizon for Contact Centres
In our season finale, Aileen Allkins, CEO and Founder of Aileen Allkins Consultancy (AAC) joins Matt and Simon in the pod boo...
September 29, 2020
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Season 2
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Episode 10
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32:53
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S2. EP9 - Has the pandemic changed the Contact Centre industry forever?
The BGL Group shifted its entire customer service team to a remote working model in just 10 days, an extraordinary feat of agile and innovative thinking. In this podcast, Lisa Steele, Customer Service Director of BGL Group joins
September 18, 2020
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Season 2
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Episode 9
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37:08
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