Profit Cleaners: Grow Your Cleaning Company and Redefine Profit

Welcome to the Profit Cleaners Podcast, the only place where you can learn from the top 1% of cleaning business owners. Focused on redefining profit, each episode is designed to give you practical tips and advice so that you can grow your own business, whether you’re just getting started or have been in the industry for decades. Discover the most intelligent ways to make more profit per customer, increase customer retention, improve your work culture, and create sustainable systems that actually give you more time back. Roll up your sleeves and get to work with your hosts Brandon Schoen and Brandon Condrey, owners of one of the most successful cleaning businesses in the Southwest.

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Profit Cleaners: Grow Your Cleaning Company and Redefine Profit

How to Manage Toxic Teams

September 19, 2024 • Brandon Schoen | Brandon Condrey

Struggling with Toxicity in Your Cleaning Business? Well, you're not alone!

In this episode of The Profit Cleaners Podcast, Brandon Schoen and Brandon Condrey dive deep into the challenge of managing toxic teams within your cleaning business. They share firsthand experiences and practical strategies for identifying and addressing toxic behaviors, from gossip and negativity, to conflicts that impact team performance.

Discover how to use core values as a tool for maintaining a positive work environment and learn effective techniques for handling issues that arise. The Brandons also emphasize the importance of setting up robust systems and structures that keep your business running smoothly, even when you’re not there.

Don’t let toxic attitudes drag your business down—take action today!

For more insights and to connect with other cleaning business owners, join our Facebook group at profitcleaners.com/facebook . And if you're ready to elevate your business, check out our masterclass at profitcleaners.com/masterclass.

Tune in now and keep your team thriving!

Highlights:

(01:23) Importance of having systems and structure in place for business continuity during unexpected events.
(02:19) Addressing toxic teams and handling toxic employees effectively.
(03:06) Example of dealing with a problematic team member early on and its impact.
(05:30) Using warnings and private conversations to correct toxic behavior.
(06:19) Rotating team members to resolve personality conflicts and improve team dynamics.
(07:36) Serious approach to addressing gossip and toxic behavior to maintain a healthy workplace.
(08:38) Importance of eliminating toxic attitudes promptly to preserve company culture.
(09:53) Recognizing positive behavior and setting a strong example as a leader.
(10:45) Recommending Dale Carnegie’s book for improving team communication and attitudes.
(15:38) The importance of addressing and removing toxicity before it escalates.

Links/Resources Mentioned:

Profit Cleaners Website
Watch the FREE Masterclass: https://profitcleaners.com/masterclass)

Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/