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Content Insiders — Powered by Acrolinx
Knowledge Centered Services — How KCS® is More Than a Framework at IBM
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Cynthia Spiers
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Season 1
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Episode 9
In this episode, Acrolinx CEO Volker Smid talks with Jason O'Donnell, Support Content Strategist at IBM, about the value of IBM's support content and how the practice of knowledge centered services increases that value.