The Fan Experience EXPERIENCE Podcast
Episode 5: Retail
This season, we had completed around 350 match day assessments up until fixtures were postponed. Our team of assessors travel across the country, recording what they see and giving the home club as much information as possible in their final report. One of our most experienced, freelance writer in When Saturday Comes, Andy Ollerenshaw, joins Darren and Mark on this episode to talk about his own experiences, with a particular focus on the retail element of match days.
https://fanexperienceco.com/2023/04/the-fans-journey-a-model-for-measuring-and-improving-their-experience/
This season, we had completed around 350 match day assessments up until fixtures were postponed. Our team of assessors travel across the country, recording what they see and giving the home club as much information as possible in their final report. One of our most experienced, freelance writer in When Saturday Comes, Andy Ollerenshaw, joins Darren and Mark on this episode to talk about his own experiences, with a particular focus on the retail element of match days.
https://fanexperienceco.com/2023/04/the-fans-journey-a-model-for-measuring-and-improving-their-experience/