The Fan Experience EXPERIENCE Podcast
The home of Fan Experience where Mark Bradley and Darren Young (of the Fan Experience Company) address the Fan Experience (in football and other sports) with special guests. Expect LOADS of insights, innovation and just darn good ideas.
Whether you're working in sport, looking for a job in sport or you're simply interested in the subject of Fan Experience or Fan Engagement, we reckon a regular dose of the Fan Experience EXPERIENCE will help you and your club thrive.
The Fan Experience Experience Podcast is edited and produced by Juan Luis Bradley.
Episodes
45 episodes
Special Episode: Fan Experience & Attendance Growth in Women's Football
This special episode of our podcast explores the role of fan experience in growing attendances in women's football.Joining Darren and Mark to discuss the opportunities for fan centricity in the women's game are two practitioners of renow...
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45:47
Season 4: Episode 8: Richard Knight (Exeter City)
Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast from the Fan Experience Company. We've been creating world class experiences and driving up attendances since 2005. Yes, that's right, it's our 20th anniversary this year and, so...
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Season 4
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Episode 8
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35:44
Season 4: Episode 7: Christine Roberts (Tranmere Rovers)
Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that follows the fan journey and, through chats with experience practitioners, shows you how a great fan experience drives up attendances (and revenue generally).We know t...
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44:18
Season 4: Episode 6: Shaun Lockwood (Club Doncaster)
Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that celebrates the power of great fan experiences: an army of walking ambassadors for your club and a proven route to filling your stadium week in week out.We bring you ...
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36:03
Season 4: 2024 Christmas Special
Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most...
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47:10
Season 4 / Episode 5: Graham Whittaker (Walsall FC)
Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most...
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Season 4
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Episode 5
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40:56
Season 4: Episode 4: Anthony Emmerson (Stoke City)
Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most...
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35:50
Season 4 / Episode 3: Dan Pippen (Plymouth Argyle)
Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most...
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38:46
Season 4 / Episode 2: Robyn Kennerdale (Huddersfield Town)
Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most...
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Season 4
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Episode 2
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35:09
Season 4 / Episode 1: Liam Scully (Lincoln City FC)
Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.Season 4 brings you chats with some of the UK's most...
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35:04
Season 3: Episode 12: After the Game
Join Mark, Darren and regular guest Alasdair Crawley (of Fanbase) on this latest episode of the Fan Experience Experience podcast: the podcast that walks the fan experience.This is the final episode of Season 3 and, to wrap things up, w...
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28:41
Season 3: Episode 11: Leaving the Venue
Join Mark, Darren and Juan Bradley - one of our most experienced fan experience assessors - on this latest episode of the Fan Experience Experience podcast: the podcast that walks the fan experience (and often trips up too).On this occa...
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30:17
Season 3: Episode 10: During the Game
Join Mark, Darren and Sales Sharks' Operations & Fan Experience Manager Joshua Haywood on the latest episode of the Fan Experience Experience podcast: the podcast that walks the fan experience (and tries to make it the best it can be).<...
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36:04
Season 3: Episode 9: Pre-Game
Join Mark, Darren and our latest guest Anthony Emmerson (Head of Supporter Experience) on the latest episode of the Fan Experience Experience.On this occasion, we look at the fan experience inside the stadium before the main event with ...
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30:51
Season 3: Episode 8: Food and Drink
Join Mark, Darren and our latest guest commentator and presenter Charlotte Richardson (from BBC 5Live, Final Score and Talksport)Enjoy a half hour with us as we discuss why food and drink is so important to the fan experience, what grea...
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31:37
Season 3: Episode 7: Buying Merchandise
Join Mark, Darren and our latest guest (and co-author of the Fan Journey Model) Geoff Wilson, as we talk about the next 'touch point' that comes into view.Enjoy a half hour with us as we discuss everything related to Retail / Merchandis...
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31:06
Season 3: Episode 6: Outside the Venue
Join Mark, Darren and our new team member Gemma Avery, as we explore the next 'touch point' of the Fan Journey Model, launched earlier this year by the Fan Experience Company (in partnership with Geoff Wilson).Enjoy a half hour with us ...
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Season 3
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Episode 6
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30:42
Season 3: Episode 5: Getting to the Game
Join Mark, Darren and our regular guest, Fanbase's Ali Crawley as we explore the next 'touch point' of the Fan Journey Model, recently launched by the Fan Experience Company (in partnership with Geoff Wilson).Enjoy a half hour wit...
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32:36
Season 3: Episode 4: Digital Communications
Join Mark, Darren and a special guest, Scott Goodacre, from The Online Rule, as we explore the next 'touch point' of the Fan Journey Model, recently launched by the Fan Experience Company (in partnership with Geoff Wilson).Enjoy a half ...
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29:26
Season 3: Episode 3: Buying a Ticket
Join Mark, Darren and a special guest, Fanbase's Alasdair Crawley, as we explore the second 'touch point' of the Fan Journey Model, recently launched by the Fan Experience Company (in partnership with Geoff Wilson).Enjoy a half hour wit...
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27:13
Season 3: Episode 2: Before Game Day
Join Mark, Darren and a special guest, Fanbase's Alasdair Crawley, as we explore the first 'touch point' of the Fan Journey Model, recently launched by the Fan Experience Company (in partnership with Geoff Wilson).Enjoy a half hour with...
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30:49
Season 3: Episode 1: Introduction
Darren and Mark are back for a 3rd season of the Fan Experience Experience. This time, to coincide with the publication of our Fan Journey Model (with Geoff Wilson), we'll be talking Fan Experience touch point by touch point.But f...
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29:01
Series 2: Episode 10: Jeff Hutton (GM, Bromley FC)
The tenth and final episode of Season Two (*wipes tear away) sees Mark and Darren joined by Jeff Hutton, GM at Bromley FC who describes the way the club got their fan engagement in early during the pandemic and gives them his thoughts on what f...
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30:08
Series 2: Episode 9: Polly Bancroft (Brighton & Hove Albion Women)
Brighton & Hove Albion General Manager, Polly Bancroft, joins Mark and Darren on the latest episode to discuss the impact of the pandemic on the women’s game. After working previously at both the FA and UEFA, where she was a sp...
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Season 2
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Episode 9
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29:51
Series 2: Episode 8: Kevin Rye (Fan Insights)
Mark and Darren welcome their latest special guest, Kevin Rye, to season two of the podcast series. Kevin was a part of the story of Wimbledon, a fan who turned activist working to save and then re-birth the club in 2001/2002 as AF...
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Season 2
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Episode 8
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29:35