The Fan Experience EXPERIENCE Podcast
Episode 6: Inside the Stadium (with Sian Jones of Leeds Rhinos)
The latest episode of the podcast moves inside the stadium. Mark and Darren welcome guest, Sian Jones, Head of Customer Experience at Leeds Rhinos, as they discuss what's important for fans when they get through the turnstiles, the importance of well-trained staff and the difficulties in opening up two new stands in a matter of weeks.
https://fanexperienceco.com/2023/04/the-fans-journey-a-model-for-measuring-and-improving-their-experience/
The latest episode of the podcast moves inside the stadium. Mark and Darren welcome guest, Sian Jones, Head of Customer Experience at Leeds Rhinos, as they discuss what's important for fans when they get through the turnstiles, the importance of well-trained staff and the difficulties in opening up two new stands in a matter of weeks.
https://fanexperienceco.com/2023/04/the-fans-journey-a-model-for-measuring-and-improving-their-experience/